Mercure Samui Fenix Resort
22 hotel reviews for Mercure Samui Fenix Resort
the hotel is one of the middle Installations and had a small, very well maintained garden area with integrated pool (sauberses fresh water about 90 square meters for children and adults), klimatesierte fitness facility, beach bar and seat possibilities with view of the pool or the sea. The breakfast room is open plan, with beautiful view already in the morning. The rooms are very modern furnished and all with a terrace. The bathroom and sanitary facilities for disabled guests in the whole hotel corresponds to the standard in Europe and for T... Read more
in February 12,
Gerd, Age 51-55, Family
Read 308 times
the complex is located approximately 2 miles outside of lamai, is so ideal, if you have a quiet and relaxed vacation want. Very well arranged and quiet. About 40 rooms and 8 villas.
we had a villa, which is only 10 meters distant the beach was. The guests were from many different countries and evenings there was a quiet atmosphere. Everything is very clean and well maintained. At the beach one must however Drawbacks, since the current around the hour Marine debris washed ashore. The staff are very hard-working, the beach daily to clean and t... Read more
in January 12,
Peter, Age 46-50, Couple
Read 431 times
Relaxing vacation in a quiet, well kept area. Beach area was cleaned every morning after flood again. Renovation work without being disturbed. Of the guests excellent staff Read more
in September 11,
Helmuth, Age 61-65, Couple
Read 556 times - 0% helpful
The Mercure Samui Fenix is a great hotel. The pool area is impressive. It is possible to come to the pool area in the late morning and you still get sun chairs as well as umbrellas even the rooms are nearly sold out. Most of the time we stayed at the garden pool and enjoyed the fresh fruit juices as well as the great dishes. The food is delicious and the buffets are amazing. We also would like to mention that the staff is wonderful and Mr Opitz, the Swiss General Manager, is very helpful and always around if you have any questions. Read more
in April 11,
Sisi Sasi, Age 26-30, Couple
Read 151 times
We had our Wedding on Koh Samui and stayed here with all our guests. The staff and management went out of their way to make our stay comfortable and trouble free. I would not hesitate to return to this property or to recommend it to others. Read more
in April 11,
Erlo, Age 26-30, Friends
Read 153 times
Interesting things to do in the vicinity of the hotel Mercure Samui Fenix Resort
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Interesting quotes from the reviews
Hotel in general
- in April 11
The staff and management went out of their way to make our stay comfortable and trouble free.
- in April 11
- free internet
- Internet available
- satisfactory hotel
- suitable place for couples
- very clean and well maintained hotel
- very clean hotel
- internet available for a fee
- not a recommendable hotel
- not recommended family with children
Room
- great view
- large room
- linens laundered daily
- room with ocean view
- very clean room
- room with balcony
- room with safe
- in February 11
Our main complaint with the room was the lack of drawers to unpack into, and we understand that this is going to be corrected.
- in February 11
- in February 11
We were worried about street noise in our room, but once the door was closed it was completely quiet, and our view over the ocean and pool was lovely.
- in February 11
- very small terrace
Service
- friendly staff
incredibly attentive and eager to please staff at hotel (1)
incredibly attentive and eager to please staff at hotel (1)
- in February 11
The staff at the hotel were incredibly attentive and eager to please all the guests, and a lot of pleasure was derived from conversations with them and there knowledge of the Island.
- in February 11
-
The staff and management went out of their way (1)
The staff and management went out of their way (1)
- in April 11
The staff and management went out of their way to make our stay comfortable and trouble free.
- in April 11
- very clean and friendly staff
- very friendly staff
- very welcoming reception
- in May 11
We also would like to mention that the staff is wonderful and Mr Opitz, the Swiss General Manager, is very helpful and always around if you have any questions.
- in May 11
Location
- Although direct beach
- clean beach
- Free shuttle service
- somewhat remote location of hotel
- worm quiet location
- not usable beach
- unkempt and dirty beach
- very wide secluded hotel
Gastronomy
- in May 11
Most of the time we stayed at the garden pool and enjoyed the fresh fruit juices as well as the great dishes.
- in May 11
- in May 11
Most of the time we stayed at the garden pool and enjoyed the fresh fruit juices as well as the great dishes.
- in May 11
- wide variety of breads
- acceptable breakfast buffet
- unsuitable breakfast
- meager cheese
- in February 11
Our main complaint with the room was the lack of drawers to unpack into, and we understand that this is going to be corrected.
- in February 11
- rather boring breakfast
Sport & Entertainment
- large pool
- in February 11
We were worried about street noise in our room, but once the door was closed it was completely quiet, and our view over the ocean and pool was lovely.
- in February 11
- well kept facility
- acceptable pool
- enough sunlounger and parasols
- more down to earth and investment
- very small Jacuzzi
- very small pool area
