Residenz Hotel Harzhöhe ex BEST WESTERN
Information about Residenz Hotel Harzhöhe
Catalogue information
Located in Harz on a 640m high plateau at the foot of the mountain Bocksberg, surrounded by forest and easily accessible from the motorways A7 and A395 the Best Western Hotel Residenz Harzhöhe offers
212 rooms and nine conference rooms, the ideal setting for meetings, incentives, seminars and workshops.
Business hours of reception:
Every day: from 00:00 to 00:00
Business hours of reception:
Every day: from 00:00 to 00:00
Amenities
Profile
Address
Triftstraße 25, 38644 Goslar-Hahnenklee
Email: info@harzhoehe.de
http://www.harzhoehe.de
Notice: This informartion is provided directly by the hotel. HolidayCheck does not assume any liability for the accuracy and completeness of this information.
Triftstraße 25, 38644 Goslar-Hahnenklee
Email: info@harzhoehe.de
http://www.harzhoehe.de
Notice: This informartion is provided directly by the hotel. HolidayCheck does not assume any liability for the accuracy and completeness of this information.
262 hotel reviews for Residenz Hotel Harzhöhe
Cleanliness in the dining room poor, and the serving staff was bad.
The breakfast buffet was bad, it was not refilled right away
( on the aufgepackten rolls we had to wait a long time ).
Read more
in March 12,
Uwe, Age 51-55, Couple
Read 77 times
The breakfast in buffet form really leaves nothing to be desired, the dinner it is so bad, you should abgeblich until 22 o'clock also in buffet form food, but the Schüsslen were from 8:30 A. M. Emptied and were generally not any longer filled up. Better only with breakfast book.
Apart from that the hotel is oK, rooms are clean, the staff at reception was nice and helpful. Read more
in March 12,
Karl-Heinz, Age 51-55, Couple
Read 231 times
the building is an unattractive (a matter of opinion) concrete block, completely on the edge from Goslar-Hahnenklee location. It has surely once before many years a good time. Not it is free for some time a best Western hotel again.
the last maintenance and modernisation for a long time ago.
The size of the room has approximately 3-star value. The bathroom of 2-3.
the carpet would already be in a two star hotel (like IBIS) long ago changed, totally worn-out. In the corners of the window it was schimmling. Several cobwebs hanging on the walls... Read more
in February 12,
Ralf, Age 56-60, Couple
Read 323 times
the entrance area is nice and large and open. The wellness area with Liegeecken retrofitted, and the water temperature was also pleasant. What the input still shone so the surprise in the hallways and rooms. The carpet was dirty, in the rooms it was dusty and in the bathroom there were leftovers of previous guests( toilet).
the size of the room and the bath were sufficiently. The TV was full outdated but already in color. It is advisable binoculars taking a size of about 35 centimeters.
the furnishings could be renewed, at least the beds and... Read more
in February 12,
Reinhold, Age 51-55, Couple
Read 295 times - 100% helpful
We have a weekend taster in this hotel spent. At our arrival 4:20 P. M. was our room not yet cleaned, 40 minutes we had the very uncomfortable Lobby wait. The staff at the front desk was completely overburdened and seemed helpless. From a front desk you can't, we received no information about the breakfast times or free time possibilities, all we had to ask. Nicely surprised we were then but on our room, very spacious, decently furnished and clean. The same applies for the bathroom. The breakfast was the purest disaster. Mass processing, dir... Read more
in February 12,
Katrin, Age 46-50, Couple
Read 208 times - 100% helpful
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Interesting quotes from the reviews
Hotel in general
- acceptable cleanliness
- in August 11
Everything was OK we would this hotel next time book.
- in August 11
- in August 11
Everything was OK we would this hotel next time book.
- in August 11
- in October 10
Our stay at the hotel was ok although we booked for 2 adults and one child had, , upon arrival but none of them.
- in October 10
- in July 11
An older hotel of the Brazil Eastern standard Time Western group, in need of renovation, particularly in the outdoor area.
- in July 11
- varied prices
- no atmosphere
- not place for families
- in October 10
A hotel which is older and in need of a remodel. - in April 10
The hotel was a little older and in need of a makeover.
- in October 10
- in January 11
The hotel is unfortunately not 4 star: lobby musty and not appealing, rooms OK in size, but mildew in the shower, on the mattresses only the sheets ( no mattress covers, for Milbenallergiker very uncomfortable), stains on mattress and pillows, very small TV ( rather Studentenwohnungniveau, but not 4 star), cleanliness in the room overall well bad Lampenkabel with bare wires ( for children very unsuitable), breakfast room very large and not appealing (authentic 70s), bread rolls seemed cheap and aufgebacken, breakfast buffet nothing special.
- in January 11
Room
- in December 10
Warm welcome and service, clean room, and an attractive wellness: sauna big enough, pool above average size. - in November 10
Our room was clean, but on arrival although not once in the 4 days cleaned.
- in December 10
- in December 10
Leckerm Preiwertes hotel, good service, food, clean rooms. - in July 10
The rooms were clean, the bathroom was very large, the balcony was clean.
- in December 10
- in August 11
Rooms are OK, location of the hotel was excellent for walks or exploring. - in January 11
The hotel is unfortunately not 4 star: lobby musty and not appealing, rooms OK in size, but mildew in the shower, on the mattresses only the sheets ( no mattress covers, for Milbenallergiker very uncomfortable), stains on mattress and pillows, very small TV ( rather Studentenwohnungniveau, but not 4 star), cleanliness in the room overall well bad Lampenkabel with bare wires ( for children very unsuitable), breakfast room very large and not appealing (authentic 70s), bread rolls seemed cheap and aufgebacken, breakfast buffet nothing special.
- in August 11
- not safe in rooms
- in September 10
Shower extremely small, no mini bar.
- in September 10
- in January 11
The front desk seemed stressed, our room was not cleaned. - in January 11
Room was not cleaned for two nights. - in October 10
We even had to get our own toilet paper at the front desk, towels were not changed, the room not cleaned. - in August 10
But you were getting unfortunately no service or cleanliness: Our room was not cleaned on the second day.
- in January 11
- in August 10
The beds are old and worn out. - in August 10
The beds are old and worn out.
- in August 10
- relatively small bathroom
- in January 11
The hotel is unfortunately not 4 star: lobby musty and not appealing, rooms OK in size, but mildew in the shower, on the mattresses only the sheets ( no mattress covers, for Milbenallergiker very uncomfortable), stains on mattress and pillows, very small TV ( rather Studentenwohnungniveau, but not 4 star), cleanliness in the room overall well bad Lampenkabel with bare wires ( for children very unsuitable), breakfast room very large and not appealing (authentic 70s), bread rolls seemed cheap and aufgebacken, breakfast buffet nothing special.
- in January 11
Service
- fast check-in
- in August 11
I have felt myself very well, very extensive breakfast and dinner buffet, large indoor pool, staff very friendly, very quiet on the outskirts of the spa town of location, room and bathroom was very clean. - in February 11
The whole staff (even if someone came out from the administration) is very friendly. - in October 10
Staff was friendly and tried to drown out the organizational shortcomings.
- in August 11
- in August 10
An older and partly renovated hotel lasse I liked service and cleanliness were correct.
- in August 10
- in August 10
The lady at the front desk was surprised assured us that get testy, sorry that we still heard no.
- in August 10
- surprising welcome
- in December 10
) - Staff in the breakfast area unfortunately every morning at no welcome - front desk staff often the same as in the breakfast area.
- in December 10
- in January 11
Poor service in the restaurant (apprentices is mostly served).
- in January 11
- in December 10
The reception left a lot to be desired, there's no friendliness.
- in December 10
Location
- fine Bus connection
- lots of attractions
- in September 11
Very good condition, a hotel in which one can feel comfortable, especially due to the close location near the forest, the facilities are very good, the rooms are very well equipped, in the beds Sleep is good, the pool is very good.
- in September 11
- bad disco
- in August 11
The location for excursions can be described as very good.
- in August 11
- plastic beach
- in December 10
On the weekends could do with a bit more entertainment it's slightly out of town location.
- in December 10
Gastronomy
good and choice of , several different bread rolls and breads...
good and choice of , several different bread rolls and breads...
- in July 10
The breakfast was very good, a lot of choice, several different bread rolls and breads and there was even pastries and you can make yourself waffles. - in July 10
The breakfast was very good, a lot of choice, several different bread rolls and breads and there was even pastries and you can make yourself waffles.
- in July 10
- in December 10
Complaints about room/bathroom cleaning and mattresses were taken care of immediately breakfast was good and food a la carte very good very good gluten free food and helpful staff. - in December 10
Complaints about room/bathroom cleaning and mattresses were taken care of immediately breakfast was good and food a la carte very good very good gluten free food and helpful staff.
- in December 10
- in December 10
Complaints about room/bathroom cleaning and mattresses were taken care of immediately breakfast was good and food a la carte very good very good gluten free food and helpful staff. - in November 10
Breakfast, however, is very good (a lot of different bread rolls and breads, cold cuts, about 6 different kinds of jam, fresh fruit, cereal, juice). - in October 10
Breakfast was very good. - in July 10
Breakfast is good but the bread rolls could have been better. - in June 10
A very young team was always friendly and made every effort, the room was bright and fine, the breakfast really good and the dinner was okay.
- in December 10
- in September 10
The dinner in the course of the half-board is more like a canteen food, which was good but the taste. - in July 10
Food was quite good.
- in September 10
- in August 11
Breakfast was OK, but the hotel is at full occupancy at its quantitative and qualitative effort limits (empty plates, no bread rolls, no orange juice, stressed staff. - in December 10
The outside temperature was moved at -6 degrees as feel then the room at -10°C and more? The breakfast was okay, staff did not, however, to see.
- in August 11
- in January 11
The hotel is unfortunately not 4 star: lobby musty and not appealing, rooms OK in size, but mildew in the shower, on the mattresses only the sheets ( no mattress covers, for Milbenallergiker very uncomfortable), stains on mattress and pillows, very small TV ( rather Studentenwohnungniveau, but not 4 star), cleanliness in the room overall well bad Lampenkabel with bare wires ( for children very unsuitable), breakfast room very large and not appealing (authentic 70s), bread rolls seemed cheap and aufgebacken, breakfast buffet nothing special.
- in January 11
- boring and monotonous Breakfast
- in December 10
- partly dirty dishes - every morning at the breakfast buffet was missing a little (for example, rolls, Teekännchen Brötchenkörbe plates, etc. - in May 10
Breakfast - tables were full of dirty dishes, self them yourself, and when we wanted to share the breakfast.
- in December 10
- in December 10
groups of tables it, incomplete buffet, the food wasn't clean tables had just as disappointed as the very unfriendly handling at the front desk. - in August 10
Poor breakfast service: too few staff, not clean tables, long wait for Teekännchen.
- in December 10
- in October 10
The restaurant area was lacking for part of dishes, since the tables were not cleared through lack. - in October 10
Tables not cleared, cleaned and not newly set.
- in October 10
Sport & Entertainment
- in August 11
Sauna was big enough and clean. - in December 10
Warm welcome and service, clean room, and an attractive wellness: sauna big enough, pool above average size.
- in August 11
- in September 11
Very good condition, a hotel in which one can feel comfortable, especially due to the close location near the forest, the facilities are very good, the rooms are very well equipped, in the beds Sleep is good, the pool is very good. - in June 10
The pool is a good size with nice pool chairs.
- in September 11
- perfect tobogganing
- nothing special and small fitness room
- in October 10
The gym is closed and the relaxation room the sauna uncomfortable.
- in October 10
- in December 10
Pool and sauna were closed to 6:00 pm and again in the morning to 09:00 open.
- in December 10
- in April 10
The swimming pool is not clean, that basin has dirty marks in the water/exit.
- in April 10
