Overview Sunrise Select Mamlouk Palace Resort & Spa

1646
Hotel pictures - Sunrise Select Mamlouk Palace Resort & Spa Hurghada


Information about Sunrise Select Mamlouk Palace Resort & Spa


Catalogue information

Location. SUNRISE Select Mamlouk Palace Resort and Spa is a beachfront luxury resort located in Hurghada's Village Road neighborhood. Resort Features. This Hurghada resort has a private beach. Dining options at SUNRISE Select Mamlouk Palace Resort and Spa include 3 restaurants. A swim-up bar, a poolside bar, and a bar/lounge are open for drinks. Room service is available during limited hours. The resort serves a complimentary buffet breakfast. Recreational amenities include 2 outdoor swimming pools. Also located on site are a children's pool, a health club, a spa tub, a sauna, and a fitness...
 

Amenities


Profile

Address
Km 20 Hurghada – Safaga Road P.O. Box 385 – Red Sea Egypt
Email: reservationmamlouk@sunrisehotels-egypt.com
http://www.sunrisehotels-egypt.com


The hotel in general
Experience the Egyptian hospitality at SUNRISE Select Mamlouk Palace Resort & Spa with magnificent buildings and the oriental flair and a special family friendly atmosphere and hotel Facilities. The private sandy beach offers relaxing hours directly at the Red Sea.



Hotel location
SUNRISE Select Mamlouk Palace Resort & Spa is located directly at the beach in an excellent location in quiet surroundings on the villages’ road, the hotel is built on a remarkable architectural landmark, spectacular interior design and fine sand beach for enjoyable vacation.
● Only 15 minutes from Hurghada international Airport.
● 20 minutes from Hurghada Down Town


Service at the hotel
• 24 hours Front Desk
• Multi-lingual staff
• Guest relation service
• Laundry/Valet
• Shuttle-bus service
• Daily changing live entertainment and evening show program
• Beauty salon
• Bank counter
• Gift/Souvenir and Mini –Market shops
• Jewelry shops
• Newspapers / Bookshop
• Doctor available in the hotel 24 hours
• Luggage room
• Bell boy service
• Limo service
• Internet café, wireless
• Conference room.


Gastronomy in the hotel
Five star culinary highlights with a daily changing theme buffet in the main restaurant and in two la carte restaurants (Mexican &Asian specialties), additional snacks bars are offered during the day at the pool bars and beach bar, guest can enjoy the evening in the lobby bar, lobby terrace with a view to the massive hotel architecture or at the shisha cafe "Sultana"
Main Restaurant "Shahrzad"
• Main Restaurant opens for breakfast, lunch, dinner and late dinner
• Different theme nights
• Kids corner
• Buffet style with life cooking
• Children high chairs available

Mexican Restaurant"Elpaso"
• A-La-Carte dinner
▪ Mexican Style

Asian Restaurant
• A-La-Carte dinner
▪ Asian Style


Bars:
All bars are serving all drinks including alcoholic drinks
Lobby Bar lounge (24 hours beverage and snacks in the night)
Pergola Bar Daily snacks are offered
Aqua Pool Bar
Beach bar daily snacks are offered
Victoria Pub
Sultana, Oriental café
Room service: Available 24 hours on request (extra charge)


Sports, entertainment and pool in the hotel
the sports pool is heated in winter
▪ Spa & Wellness Centre Sauna, Jacuzzi, steam room, Turkish bath, Gym, Massage
▪ Boccia, Billiard, Aerobics, Table Tennis
▪ Tennis Courts with flood light
•Football field
▪ Beach Volley ball
▪ International diving center
▪ Surf centre and aqua center
▪ Water Slides
▪ Daily changing animation team activities and evening shows at the amphitheatre
▪ Deck chairs, umbrellas, and towels free of charge.
For children the resort offers a children pool, ”NEMO” Kids Club and playground .Professional care takers are available to make sure that the vacation become an unforgettable time for our youngest guests. An international multilingual entertainment during team provides our guests with different entertainment during the day and night shows.
Wellness
Senses Spa indulges the luxury under the Egyptian sun and relax in our Spa with sauna, Jacuzzi, indoor pool and various massage offers, enjoy the incomparable mix between tradition and new trends


Hotel room/Accommodation
• Telephone: Direct dial, national and international
• TV –Satellite: English, German, French, east European, Dutch, Russian, and Arabic Channels
• Mini Bar (soft drinks only)
• Central air condition with individual control (cooling and heating)
• Non smoking rooms are available
• Bath room with shower/Bath
• Hairdryer
• Balcony or terrace (all rooms)
• Safe deposit box in the room
• Voltage 220 AC


Notice: This informartion is provided directly by the hotel. HolidayCheck does not assume any liability for the accuracy and completeness of this information.

News

7/31/11:
The resort gives you the opportunity to eat in 5 à-la-carte restaurants: Italian, Oriental, Mexican and Asian in addition to our Felucca Sea Food Restaurant (against charge). Bon Appétit!

1646 hotel reviews for Sunrise Select Mamlouk Palace Resort & Spa

5.3
Suns
The Sunrise Mamlouk provides good quality and value for money for a pleasure break in Hurghada. I recently spent 10 days there and I was particulary impress by the friendliness and hospitality of the staff, on eperson in particular who always made such a difference with his friendliness , helpfulness and proffessionalism was Mahmoud Naby Hamed, the beach attendant. Nothing was ever too much effort for him and we cant praise him enough. Chris&Loredana Read more
in January 12,
Chris, Age 31-35, Couple
Read 48 times

3.8
Suns
The Hotel was well run and very clean, really good staff, George the waiter in the bar was brillient really helpful and very pleasant. All the staff was. The only problem was that you had to book ultra inclusive if you wanted to eat in all the al a carte resturants and use the sister hotel facilities. this was not explained to us on booking, but they would let us pay extra when we got there. We did not enjoy the food in the main buffet very salty The room was lovely and clean and very well maintained. George the waiter in the bar and lobby ... Read more
in January 12,
Jane, Age 36-40, Couple
Read 46 times

5.3
Suns
This is our first visit to Egypt and I was unsure of what to expect, this hotel is rated as 5* and in some areas this is the case but little things need to be updated in order for them to maintain this standard, never the less this was a very pleasant hotel with some excellent staff. On entering the hotel the lobby is very inviting with professional and experienced staff. Check in was no problem and luggage transfer to the room was efficient. All areas of the hotel were very clean the only downfall was the work they were carrying out on o... Read more
in January 12,
Jacquelyn, Age 46-50, Couple
Read 40 times

6.0
Suns
I've never felt as comfortable in any hotel I've stayed in anywhere else in the world. The hotel area is lovely with beautiful architecture and style, and the gardens are very beautiful. The atmosphere is calm, stress is nowhere to be seen! Me and my family enjoyed 2 peaceful weeks here and we would love to return sometime. There are two very good size pools, of which one is heated. The non-heated was a bit cold now in January though.. The pool area in general is very clean and well-maintained. The food in the buffet restaurant was amazin... Read more
in January 12,
Berit, Age 51-55, Family
Read 17 times

3.7
Suns
The Hotel itself looks nice, in traditional oriental style. But it's too old, everything is broken around, tiles are falling dawn, dirty in the corners, cutlley is half broken, glasses on the bars are terrible. Room furniture is old, partly destroyed. Cleaning was ok. From the beginning we were very dissapointed. First - we were waiting for our room 2 hours (tired after long way). When we asked blond Russian girl from guest service to ask some questions what we could do - she was talking to us in such way, like go away, I'm tired. Very unfri... Read more
in January 12,
Elise Ann, Age 19-25, Family
Read 58 times

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Interesting quotes from the reviews


Hotel in general

    • in September 10
      Well what can I say, we've just come back from the best holiday either of us have ever imagined!
    • in September 10
      This was the best holiday we've ever been on and we are already booking for next year to do all the things we didn't do this year as we didn't leave the hotel for over a week as we loved it so much!
    • in September 10
      It was one of the best holiday’s I’ve had.
    • in August 10
      you can eat and use all facillities in both hotels the hotel staff work endlessly to make your holiday the best they can the rooms are very big and kept well cleaned and if there is a problem let them know they will try there hardest to sort it food is there all the time where ever u look and so are soft drinks tea coffee and alchol the beech is fab and has some great guys to look after u if u fancy wind surfing or diving and many other trips they offer we will be back next year
    • in July 10, Martina, Age: 14-18, I travelled as: Family
      I am an experienced traveller, but I must tell the best holiday in my life was in this hotel!
    • in June 10
      Where do you start to talk about the best holiday ever, on arrival you are greeted with a exceptionally warm welcome, with a very appreciated cold Drink and Towel.
    • in December 09
      But on one final note mr said you have a very very nice hotel and when you said welcome home i did not believe you but i certainly do now thank you all at mamlouk for my best holiday ever it would not have been the same without you
    • in November 09
      This is the best Holiday witch ever we had; if ever we will go again to the Egypt we will go obligatory to this Hotel: here is Kids Club for children’s, choice of restaurants, unbelievable beauty swimming pools, clean landscape.
    • in November 10, Yasmin, Age: 31-35, I travelled as: Family
      The best hotel and the staff who works there are amazing always smiling and helpful.
    • in September 10
      Overall the hotel is the best hotel I have ever been to on a package holiday, I usually stay in 2-3 star but glad I decided to pay slightly extra for 4 star.
    • in August 10
      We have been to Egypt many times before but this hotel is the best by far, ok the buffet restaurant isnt that great but you dont have to eat there as you can eat at the pool bar in both Mamlouk and sister hotel Sunrise Gardens and also there is the beach bar in both hotels then theres the Italian for dinner which is lovely this was one of our favourites for dinner and also on a night time the staff in here are fantastic and cant do enough for you (recommend the steak in mushroom sauce) the Asian was also fantastic and the staff here were equally great, you can use the sister hotel for breakfast/dinner/tea which we found was slightly better food wise on the days you could not eat in the a la cartes.
    • in June 10
      Driving past all the other hotels I was pleased to see that the Sunrise Mamlouk is the best looking hotel out of all of them.
    • in June 10
      As for me, this hotel was the best I could dream of.
    • in March 10
      Just got back from Mamlouk and best hotel because the service was fantastic, if you are with Thomas Cook you also got imported spirits and an extended checkout time.
    • in January 10
      Very nice hotel, in fact the best hotel we have ever been to!
    • in December 10, Pamela, Age: 19-25, I travelled as: Family
      the best hotel, fantastic animation team, the best C-A <3 good animations, great music, a lot of fun,friendy people, all was spectacular, never boring.
    • in June 10
      Really this Hotel is excellent by all points:starting from welcoming, fast check in , escorting to the room and gave full explanation about all the Hotel area, big clean room, huge pools, attentive, fast service.
    • in June 10
      All this make our holidays perfect and i can say that this Hotel is excellent in all points i will comback after 3 month and i recommend to all my friends!
    • in May 10
      Overall an excellent hotel and well worth staying at
    • in May 10
      Have just come home from staying at the Mamlouk and it is an excellent all inclusive resort.
    • in December 09
      have just returned (25th Dec 2009) from this excellent hotel, we had 2 boys 11 & 12 and a baby girl of 18 months, from the moment we entered the hotel we were all treated like royalty,The staff were absolutely fantastic could never do enough for you, The food was good with lots of variety.
    • in November 09
      Whilst you could always find something to eat, the overall quality of the food wasn't great - edible, but I would say that it was probably the weakest part of an otherwise excellent hotel.
    • in September 10, Gillian, Age: 56-60, I travelled as: Couple
      We have visited this hotel five times and each time we have enjoyed our time at this hotel the staff make this an excellent hotel to visit.
    • in July 10
      Overall I found the hotel to be excellent but it was unfortunate about the food but that’s my opinion, we did have a large fire at the hotel during our stay that did leave us without hot water for a few days, And I found I got a bit bored at times since the entertainment was lacking and there was no where to go apart from the shopping malls across the busy road oh by the way there is a mcdonalds there and most teenagers where found going there at meal times : ) but please go in a group if you are venturing over the road you will get hassled by taxi drivers etc:.
    • in October 10
      then we would recommend to anyone for a fantastic holiday.
    • in September 10
      Overall, a fantastic holiday, totally worth all the saving and the waiting and would go back tomorrow.
    • in June 10
      All in All a great holiday the weather was fantastic but for the wife and I the Management and Staff from the top to the cleaner are the people that made our holiday we hope to return next year and look forward to seeing them all again with a new supply of Bon Bons.
    • in August 10
      The staff really do make you feel valued and are genuinely interested in you having a great holiday - I never felt that they were just being nice to get a tip!
    • in July 10
      so gill and alan thanks for a great holiday .
    • in June 10
      All in All a great holiday the weather was fantastic but for the wife and I the Management and Staff from the top to the cleaner are the people that made our holiday we hope to return next year and look forward to seeing them all again with a new supply of Bon Bons.
    • in May 10
      We had a great holiday and would gladly go back to the Mamlouk.
    • in March 10
      have a great holiday Egypt has to be the most up and coming place for value for money, as your out of the Eurozone.
    • in February 10
      All who have the time and patience to ensure you have a great holiday.
    • in January 10
      Thanks to all the staff for a great holiday.
    • in November 09
      Overall a great holiday but we would go again but september/october as the sun went down quite early and the evening it was a bit windy.
    • in October 09
      Overall, a great holiday and no complaints, we would love to go back again next year.
    • in May 10
      i woudnt hesitate to recommend this hotel to anyone,we stayed for a week mid may and everything was great.
    • in May 10
      All in all this is a great hotel at a very competitive price, if you are looking for 7 star hotels then I advise you go to Abu Dhabi or Dubai etc.
    • in April 10
      The hotel looks great.
    • in January 10
      Great hotel which was clean and well run , Staff very friendly and helpful - from the management to Thomas Cook Rep Tarek all the way through to the waiters.
    • in December 10, Josefin, Age: 19-25, I travelled as: Family
      The hotel was really great, very good food.
    • in September 10
      We booked this great hotel - Sunrise Mamlouk and were pretty excited given the great reviews.
    • in September 10
      Hotel is great, we had a room in the centre of the complex with a pool view.
    • in August 10
      Food great, thoughe dont forget that you are in Egypt - and that the standard NOT is Scandinavian standard - but for an Egypt hotel - it was GREAT - MANY diffrent things EVERY day.
    • in August 10
      Don't let any negative comments put you off - this really is a great hotel, lovely in layout and design with comfortably large rooms.
    • in May 10
      The pool and outside areas are waht makes the hotel great.
    • in October 10
      There were always workers in and around the property 24/7 cleaning and keeping everything looking nice.
    • in October 10, Chris, Age: 61-65, I travelled as: Couple
      Really nice hotel with no complaints.
    • in September 10, Bercek, Age: 66-70, I travelled as: Family
      Hotel is very nice.
    • in August 10
      just back from 2 weeks there ,, 8 days in bed ,, ill with the poor quality food ,, nothing for kids ,, food either cold or uncooked ,, service poor unless you are german ,, nothing british to eat exept baked potatoes ,, returned on 30th july spent a further 7 days in bed ,, in and out of doctors ,, got results today ,, suprise suprise ,, SALMONELA POISON , ,, was told to drink plenty water ,, it was out of date ,, so what other secrets are in the kitchen ,, mini bar a joke ,, 3 bottles of water and 3 bottles of soft drinks ,, not restocked even when asked ,, obviously didnt tip enough ,, dont get me wrong nice looking hotel but food isnt fit for human consumption ,, more a 2 star in benidorm ,,make your own mind up ,, i think the other reviews are from germans or people that have no taste buds ,, certainly not from brits ,, when you pay 5 star thats what you should expect i wouldnt reccomend this hotel to my worst enemy
    • in April 10, Kieran, Age: 19-25, I travelled as: Couple
      the hotel is really nice all the staff were very friendly and always ask if you need anything or any help.
    • in January 10
      Very nice hotel, in fact the best hotel we have ever been to!
    • in December 09
      The hotel was very nice with friendly staff.
    • in December 09
      But on one final note mr said you have a very very nice hotel and when you said welcome home i did not believe you but i certainly do now thank you all at mamlouk for my best holiday ever it would not have been the same without you
    • in November 09
      Overall the hotel is great for having an great, relaxing holiday in a nice hotel with kind and helpful staff.
    • in November 09
      sunrise mamlouk is very nice hotel.
    • in July 10
      Hotel is very clean as soon you entrance you are welcoming with cold towel, bon bony and cold drinks after you escorting to the room you see amazing swimming pool.
    • in January 10
      We spent most of our time down on the beach that belongs to the hotel. It is very clean and has wind breaks and parasols everywhere so you can always find a spot.
    • in January 10
      The Hotel was very clean and the staff were very friendly.
    • in August 10
      we travelled in a party of seven adults on the tenth of aug this year to hurghada the airport was a farce well it is ramadam then we was greeted by our rep tarek gettin us to our resort when we got to the mamlouke palace oh my god we got drinks on arrival bags taken to our rooms cold towels for our faces we got there late in the eveing so we went to the disco and had a ball got up early to go to the reps meeting it was explained well by tarek the do s and donts he turned out to be a good friend during our hol he took us to the night clubs in hurghada and got us drinks and taxi s back to the hotel well the mamlouke palace its great the staff the lifeguards thebar staff the cleaners fantastic people they waited on us all the time soon as they found out we was english they shouted manchester united the hotel is very clean the pool bar food is ok the main restraunt is bad its like a stampeed at seven o clock as soon as the doors open not much choice for the english, they have an english corner and the only thing really english is jaket potatoes.
    • in May 10
      I really cannot understand how anyone thought this hotel was bad, i would highly recommend the hotel and we will definately be going back.
    • in March 10
      All in all the only bad thing i have to say about my holiday experience was the airport was quite a frightening experience.
    • in September 10
      To summarise our experience of the Sunrise Mamlouk, I think I would say, this could be a fantastic hotel but badly let down by a lot of the staff and poor cleanliness.
    • in September 10
      To summarise our experience of the Sunrise Mamlouk, I think I would say, this could be a fantastic hotel but badly let down by a lot of the staff and poor cleanliness.

Room

    • in October 10
      The rooms were big, clean and always well kept, free safe and shower gel etc.
    • in June 10
      The rooms are big and the air con is good if a little noisy in my opinion.
    • in April 10, Elizabeth, Age: 46-50, I travelled as: Friends
      Nice and big rooms, good bathroom with all supplies, Good restaurant, also ala card.
    • in November 09
      The rooms are big, clean and comfortable.
    • in June 10
      We stayed in room 20208 in the middle floor just far enough away from the main entertainment but close enough to the beach, the room was clean and Abobach our cleaning man was always asking if everything was ok or did we require anything he always had a smile and again was very helpful.
    • in May 10
      All in all we had a brilliant holiday and felt really looked after, nothing was too much trouble for the staff, Ali in the Victoria Pub was great, also Mohammad who cleaned our room was very humble and really cared that our room was clean.
    • in July 10
      The cleaners where very good and kept the room clean every day and provided us with clean towels daily.
    • in October 10
      The cleaners do a great job - with our room being cleaned to a high standard every day, with clean towels and even patterns and shapes made for us out of the bed sheets!
    • in October 10
      Our cleaner was perfect, always had clean towels, toilet paper and the room was cleaned every day.
    • in July 10
      The cleaners where very good and kept the room clean every day and provided us with clean towels daily.
    • in October 09
      The room was cleaned dayly to a good standard.
    • in September 10
      The cleaner would just come in and polish the taps, give the sink and the shower door a quick wipe so it looked like the room had been cleaned.
    • in May 10
      All in all we had a brilliant holiday and felt really looked after, nothing was too much trouble for the staff, Ali in the Victoria Pub was great, also Mohammad who cleaned our room was very humble and really cared that our room was clean.
    • in October 09
      Our room was cleaned by Rami to a high standard and we were really happy with everything.
    • in December 09
      Hotel was great the rooms great all the staff A1(Thomas cook )rep Tarek very good ,also Head-waiter WAHEED,went out of his way for you.
    • in December 09
      Hotel was great the rooms great all the staff A1(Thomas cook )rep Tarek very good ,also Head-waiter WAHEED,went out of his way for you.
    • in December 09
      The rooms where great (phone in )bathroom!
    • in August 10
      The room was large and the air con was good.
    • in July 10
      The most of rooms facing swimming pool, room is large and with good furniture, cleaning of room were perfect.
    • in July 10
      the main dinning room is large and plenty of choice , kids section , and even a english section .
    • in June 10
      Room: Large, cool and comfortable with a great view of the pools.
    • in May 10
      The rooms – we had a large room with everything you could need, this was cleaned daily and a mini bar was also included (first set of drinks were free, rest had to be paid for) the only fault was the fridge was not very cold.
    • in July 10
      rooms where large and beds comfortable .
    • in July 10, Alison, Age: 31-35, I travelled as: Family
      The staff was very helpful after my son drowned and it made me very happy :) the rooms where large for a family room.
    • in October 10
      all areas vere very clean and well maintained , rooms spotless , well equiped and managers are around all the time checking up on how you are enjoying yourself which is nice.
    • in April 10
      The rooms were spotless and Ahmed kept our room in block 22200 immaculate with towel animals a regular, it was suprise i never knew what would be next.
    • in November 10, Ian, Age: 61-65, I travelled as: Couple
      Greeted by nice cold towels to refresh your selves .
    • in August 10
      great location only 20 mins from the airport when we arrived we went stright into a very modern reception greated with cold towels and drinks, we had two rooms for 3 people in each these were very roomy with pleanty of wardrobe and draw space we had a safe in the room a mini fridge filled with water daily and soft drinks once a week a hair dryer in the very nice bathroom c/w walk in shower with constant hot water, we also had a big tv that did have about 5 english speaking channels.
    • in July 10
      On arrival to the hotel in what I must say the hottest sun I have ever felt, we where greeted with cold towels and a drink and a kind welcome home from the staff, you just basically sit down and have a drink and the staff will check you in after you have completed a small card, you are then shown to your room and the cases will follow 10 minutes later, I gave a small tip of 20 Egyptian pounds and they seemed happy enough.
    • in May 10
      I was very apprehensive before we departed as the reviews had been negative, but my worries were soon eased upon arrival at the hotel, we were immediately greeted with cold towels and drinks and a bell boy to take our cases to the rooms, check in was done for us whilst we enjoyed our first of many wonderful cocktails.
    • in February 10
      The walls are very thin, so even moderately noisy neighbours are easily heard.
    • in February 10
      The walls are very thin, so even moderately noisy neighbours are easily heard.

Service

    • in December 10, Sergejs, Age: 31-35, I travelled as: Couple
      The service was excellent.
    • in September 10
      amt abd,almed abd, hosny and rafeek who work at beach bar and asian made our holiday with the excellent service we recieved.
    • in August 10
      The service is excellent and my coffee cup was never empty.
    • in July 10
      The service was excellent and the food quality the same.
    • in June 10
      The food was gorgeous, the service was excellent and the building itself is very pretty.
    • in April 10
      The food could only be described as slop with the exception of the aisan restaurant where both the food and service were excellent.
    • in April 10
      The food was excellent, and the service was excellent, and the beer and wine was much better.
    • in November 09
      We ate in both the Mexican and Asian a fair few times and found both to be really good with excellent service and some very good food as well.
    • in October 09
      A'la carte restaurants were very good and we were able to use them every night ( which we did) there were four and the service was excellent.
    • in September 10
      The staff there are also excellent.
    • in July 10
      We would return to the Sunrise Mamlouk, mostly because of its excellent staff.
    • in June 10
      It is beautiful, clean and the staff are excellent.
    • in May 10
      The staff were excellent, couldn't do enough to help.
    • in October 09
      Staff excellent especially Ibrahim the Bar Manager and Yasser Mahmood who looked after us at the pool.
    • in October 09
      Really nice hotel with excellent staff very friendly and helpful.
    • in November 10, John, Age: 56-60, I travelled as: Family
      The staff are fantastic and we now view some of them as friends.
    • in August 10
      We have been to Egypt many times before but this hotel is the best by far, ok the buffet restaurant isnt that great but you dont have to eat there as you can eat at the pool bar in both Mamlouk and sister hotel Sunrise Gardens and also there is the beach bar in both hotels then theres the Italian for dinner which is lovely this was one of our favourites for dinner and also on a night time the staff in here are fantastic and cant do enough for you (recommend the steak in mushroom sauce) the Asian was also fantastic and the staff here were equally great, you can use the sister hotel for breakfast/dinner/tea which we found was slightly better food wise on the days you could not eat in the a la cartes.
    • in July 10
      The boat and the staff were fantastic.
    • in April 10, Kieran, Age: 19-25, I travelled as: Couple
      the hotel is really nice all the staff were very friendly and always ask if you need anything or any help.
    • in January 10
      Good food, accommodation, friendly staff, will be going there again.
    • in December 09
      The hotel was very nice with friendly staff.
    • in December 09
      could not fault anything and the staff are so friendly.
    • in September 10
      friendly staff good with kids especially mahmood (pagolia and mexican a la carte waiter) and rocco (animation).
    • in July 10
      We arrived to blazing heat and friendly staff.
    • in June 10
      The complex was great, lots to do (if you wanted to), a variety of swimming pools, good food and friendly staff.
    • in June 10
      The staff are friendly, the hotel is clean.
    • in May 10
      When I think that we paid under £60 per night each for our flight, transfers, accommodation, food and drink and got the added bonus of excellent amenities and superb, friendly staff well, words fail me.
    • in May 10, Vicky, Age: 19-25, I travelled as: Couple
      The staff are very friendly here and made us feel instantly at home.
    • in April 10
      Here is our review, which we hope you will find informative - we are a well travelled family and like Good Clean Hotels with Good Quality Food & Good Service, with Clean Pools and well maintained Gardens.
    • in October 09
      The service was pretty good.
    • in September 10
      we do tip if we get good service .
    • in September 10
      And here was me thinking that tips were given for a good service not in order to get any kind of service.
    • in May 10
      I have read all the complaints regarding the buffet restaurant,but found the service to be good,the waiters polite and the variety and standard of food excellent.
    • in April 10
      We were excited when we found out we could eat lunch at an Italian restaurant, the food here was ok and the service good.
    • in April 10
      Asian Restaurant Appeared good service, my food was okay, wasn’t wow.
    • in April 10
      The Mexican Restaurant Very good service, but again the food had NO WOW factor, the wine was again nice in the glasses.
    • in November 10, Lesley, Age: 51-55, I travelled as: Couple
      Value for money hotel, spoilt for choice as theyshare amenities with Garden Beach the Asian restuarant is brilliant the staff are great look out for Eslam and Ahmed, who will go out of there way to help,
    • in August 10
      we travelled in a party of seven adults on the tenth of aug this year to hurghada the airport was a farce well it is ramadam then we was greeted by our rep tarek gettin us to our resort when we got to the mamlouke palace oh my god we got drinks on arrival bags taken to our rooms cold towels for our faces we got there late in the eveing so we went to the disco and had a ball got up early to go to the reps meeting it was explained well by tarek the do s and donts he turned out to be a good friend during our hol he took us to the night clubs in hurghada and got us drinks and taxi s back to the hotel well the mamlouke palace its great the staff the lifeguards thebar staff the cleaners fantastic people they waited on us all the time soon as they found out we was english they shouted manchester united the hotel is very clean the pool bar food is ok the main restraunt is bad its like a stampeed at seven o clock as soon as the doors open not much choice for the english, they have an english corner and the only thing really english is jaket potatoes.
    • in August 10
      We have been to Egypt many times before but this hotel is the best by far, ok the buffet restaurant isnt that great but you dont have to eat there as you can eat at the pool bar in both Mamlouk and sister hotel Sunrise Gardens and also there is the beach bar in both hotels then theres the Italian for dinner which is lovely this was one of our favourites for dinner and also on a night time the staff in here are fantastic and cant do enough for you (recommend the steak in mushroom sauce) the Asian was also fantastic and the staff here were equally great, you can use the sister hotel for breakfast/dinner/tea which we found was slightly better food wise on the days you could not eat in the a la cartes.
    • in August 10
      The Hotel Kids Club deserves a special mention - unlike some othet hotel run clubs it really is very good with proper planned activities and great staff.
    • in June 10
      Tarik and the staff were great and we had a laugh with them in the morning I would like to thank Tarik for filling my Mug with water for my tea every morning which I looked forward to we wish all the staff well and look forward to seeing them again.
    • in November 09
      it seems that the hotel is run very well and the staff were great (pitty the rushkies didnt treat them better).
    • in May 10
      We both found the staff very friendly and helpful and they could not do enough for you.
    • in April 10
      I agree with the most part of the other rewiews in the fact the majority of the staff are very friendly and helpful and the place is sooo clean, staff are always sweeping, cleaning and wiping everywhere!
    • in January 10
      Great hotel which was clean and well run , Staff very friendly and helpful - from the management to Thomas Cook Rep Tarek all the way through to the waiters.
    • in October 09
      Really nice hotel with excellent staff very friendly and helpful.
    • in June 10
      Reception and lobby bar is beautiful, the service is great everywhere, and the staff is very friendly.
    • in January 10
      The staff was very friendly and they really did everything to make you feel welcome, The food was excellent and the drinks was OK.
    • in January 10
      The Hotel was very clean and the staff were very friendly.
    • in December 09
      The staff are very friendly and will do there up most to help you.
    • in October 10
      exellent staff very friendly and couldnt do enough for you.
    • in July 10
      Staff very friendly.
    • in June 10
      The hotel was large & slightly imposing but it was comfortable and absolutely spotless & the staff were very friendly & Health & Safety concious!
    • in September 10
      A to go to the bank in front of us on the right handside however there was no-one here, there was a bank behind us to the left which had a few people queuing but were all foreign so we couldn’t ask anyone where to go.
    • in July 10
      we met quiet a few people and had a good time its what you make of it we met a fantastic couple before we went off trip advisor and ended up in next door rooms .
    • in August 10
      just back from 2 weeks there ,, 8 days in bed ,, ill with the poor quality food ,, nothing for kids ,, food either cold or uncooked ,, service poor unless you are german ,, nothing british to eat exept baked potatoes ,, returned on 30th july spent a further 7 days in bed ,, in and out of doctors ,, got results today ,, suprise suprise ,, SALMONELA POISON , ,, was told to drink plenty water ,, it was out of date ,, so what other secrets are in the kitchen ,, mini bar a joke ,, 3 bottles of water and 3 bottles of soft drinks ,, not restocked even when asked ,, obviously didnt tip enough ,, dont get me wrong nice looking hotel but food isnt fit for human consumption ,, more a 2 star in benidorm ,,make your own mind up ,, i think the other reviews are from germans or people that have no taste buds ,, certainly not from brits ,, when you pay 5 star thats what you should expect i wouldnt reccomend this hotel to my worst enemy
    • in April 10
      Dinner at The Buffet restaurant is terrible, the food is bad, service is poor, dirty and messy.
    • in April 10
      In addition to the poor service, the people behind the desk were almost impolite and far from service-minded.
    • in September 10
      I went to all 4 a la carte restaurants in Mamlouk and the sister hotel Garden beach, again no issues although thought the service in the mexican was poor and left straight after we ate our main.

Location

    • in August 10, Anna., Age: 19-25, I travelled as: Couple
      Hotel area is big and clean, there are many pools there, beach is clean.
    • in December 09
      The beach were also very clean.
    • in July 10
      room cleaned every day ,had a broken shower head holder ,went to customer service desk and within 1hr guys arrived to fix it , pool a bit hetic very busy, so after a few days hit the beach everyday,usual 6:00am towel on the sunbed lark,but always got one the beach was good but hot as hell 40deg plus every day ,but a nice cooling breeze,towel guys are good ,any never got much mither from reps etc on the beach,get a red flag from towel hut and display it ,means no one bothers you,very clean beach ,sea nice good for kids too.
    • in November 09
      Nice buildings, green areas, clean everywhere, wery good beach.
    • in June 10
      The beach was also great - a little harder to get a lounger and parasol but we still managed every day.
    • in June 10
      The pool and the beach is great, we had no problem with it.
    • in August 10
      It is a large hotel but compact enough.
    • in July 10
      Hotel is large with pools, private beach.
    • in July 10
      The exterior of the hotel is fabulous and the hotel is large.
    • in June 10
      The hotel was large & slightly imposing but it was comfortable and absolutely spotless & the staff were very friendly & Health & Safety concious!
    • in August 10
      There are however loads and loads of beds and shades on the beach which is lovely.
    • in December 10, Sergejs, Age: 31-35, I travelled as: Couple
      The beach was definitely nice around the hotel.
    • in January 10, Franco, Age: 41-45, I travelled as: Couple
      i was staying at Sunrise Hotel in January, the beach is nice but the hotel service is very bad, i had to wait 1 hour to get a drink at the resturant and pergola bar, housekeeping always staring to us and all time asking for tips mohamed from the beach was very nice and helfull, in genral was not as i expected vacation!
    • in September 09
      The beach towels supplied were very handy and saved on packing weight, Man made beach was nice, but the sea was out of this world, clear blue warm water, and we took a boat ride out into the sea for maybe 5 mins, and were taked to this sort of sand bank in the middle of the sea!
    • in April 10
      The beach is ok, but very coarse sand.
    • in November 09
      The beach was ok.
    • in October 09
      Beach ok, plenty of sunbeds and a area where you could swim.
    • in January 10
      (BEACH) both hotels right on man made beach lots of sunbeds & parasols me & my husband enjoyed chilling out on the beach .
    • in September 09
      The beach towels supplied were very handy and saved on packing weight, Man made beach was nice, but the sea was out of this world, clear blue warm water, and we took a boat ride out into the sea for maybe 5 mins, and were taked to this sort of sand bank in the middle of the sea!
    • in April 10
      It was served in plastic cups in the outside bars, but we got used to that.
    • in September 10
      There are snacks in the beach bar, one of the pool bars and in the lobby bar in reception, while dinner is served in the main restaurant, one of the outside bars and in the 4 ala carte restaurants across both hotels - the mexican is not to be missed, but all four get booked up quickly so you need to book a couple of days in advance.
    • in November 09
      Daytime activities very good but not so good for evening entertainment.

Gastronomy

    • in May 10
      The staff were superb and the food was excellent.
    • in May 10
      I have read all the complaints regarding the buffet restaurant,but found the service to be good,the waiters polite and the variety and standard of food excellent.
    • in April 10
      The food was excellent, and the service was excellent, and the beer and wine was much better.
    • in January 10
      The staff was very friendly and they really did everything to make you feel welcome, The food was excellent and the drinks was OK.
    • in January 10
      The food was excellent.
    • in September 10
      Iwas there same time as some of the last posts, but i found it to be fine, ok i will admit our cleaner was rubbish, we was in block 18 and out rooms was not cleaned that well, but others in next block were fine, around the complex was the cleanests ive seen in all my holidays, the staff were very nice and bent over backwards to help, even at lunch when it was very busy we did not have to wait to get drinks as the staff always clocked us and remember what we drink and got it for us, the food was good and like everyone says repeptative, but is that down to people sticking to what they like, the al-cartes were good only one we didnt enjoy was the asian as the food was cold, we had teenagers with us and they all enjoyed it and spent most of it with staff in the disco, there is not many english about but i like that as i feeel i am away, had no problems at all other guests, i am a fusy eater and i found loads to eat, every meat apart from pork, we tipped little each day ($1 ) and found we got a really good service from the staff, but they really wasnt botherd if you tip of not, we booked a boat trip with MOMo on the beach at blue waves, he did us a really good deal and we had the whole boat to ourself for the whole day and what a fantastic boat it is, we did fishing -snokerling- had a big meal laid on with drinks and went to pleasure island, swimming in the red sea wasa big highlite for me it was out of this world.
    • in June 10
      what a beautiful hotel and the people are so nice hosney and abrahim will be in my thoughts for ever the food was good the drinks not bad .
    • in June 10
      The complex was great, lots to do (if you wanted to), a variety of swimming pools, good food and friendly staff.
    • in May 10
      The only really good thing here is the sun, pool etc when we holiday we like good food, drink and a good time and definitely not stomache upets and having to worry about what we eat.
    • in February 10
      A well managed hotel with good food and very comfortable surroundings which immediately makes you feel at home.
    • in January 10
      Good food, accommodation, friendly staff, will be going there again.
    • in October 10
      Food: Good quality in the buffet with a variety of the same thing every day some staff worked very hard to sustain other less well able staff in the restaurant.
    • in April 10
      Here is our review, which we hope you will find informative - we are a well travelled family and like Good Clean Hotels with Good Quality Food & Good Service, with Clean Pools and well maintained Gardens.
    • in March 10
      There was certainly no shortage of food and it was generally of good quality.
    • in September 10
      The Mexican and Asian are fab, great food and staff are so friendly.
    • in August 10
      The food there was great too.
    • in August 10
      Beautiful boat, lovely staff, great food.
    • in August 10
      Food great, thoughe dont forget that you are in Egypt - and that the standard NOT is Scandinavian standard - but for an Egypt hotel - it was GREAT - MANY diffrent things EVERY day.
    • in August 10
      We managed to get a booking for both the Mexican and Asian restaurants during our stay and I would say that the food was great and the service exceptional.
    • in June 10
      The food was quite repetitive in the main rest so try the other rest on site you need to book in advance as they do get full very quickly I would really recomend the Italian the waiters are fantastic they really do a great job looking after you, and the food is great too.
    • in April 10
      From a ‘la carte restaurant the Asian one was brilliant, food was great and service surprisingly good.
    • in March 10
      We went to the asian twice during out stay, and highly recommend this one with great food, great service and a really nice atmosphere.
    • in July 10
      The food was lovely and staff were really attentive.
    • in June 10
      The food is lovely, the rooms and hotel are spotlessly clean, I wll book this holiday again for next year, I cant wait.
    • in June 10
      The food was lovely, infact, we enjoyed it so much, we had seconds, sometime's 3rds!
    • in September 10
      Restaurants and Food: The buffet restaurant was ok at best.
    • in August 10
      We have been to Egypt many times before but this hotel is the best by far, ok the buffet restaurant isnt that great but you dont have to eat there as you can eat at the pool bar in both Mamlouk and sister hotel Sunrise Gardens and also there is the beach bar in both hotels then theres the Italian for dinner which is lovely this was one of our favourites for dinner and also on a night time the staff in here are fantastic and cant do enough for you (recommend the steak in mushroom sauce) the Asian was also fantastic and the staff here were equally great, you can use the sister hotel for breakfast/dinner/tea which we found was slightly better food wise on the days you could not eat in the a la cartes.
    • in July 10
      The buffet food was ok and there was always something to eat, it was not the worst i have had and not the best.
    • in June 10
      The buffet is ok - there is plenty of choice - we took hand gel to use after touching the spoons and stuff just in case.
    • in October 10
      Great hotel, excellent swimming pools, food was ok, also tried all the ala carte restaurants few times, which were really good.
    • in August 10
      we travelled in a party of seven adults on the tenth of aug this year to hurghada the airport was a farce well it is ramadam then we was greeted by our rep tarek gettin us to our resort when we got to the mamlouke palace oh my god we got drinks on arrival bags taken to our rooms cold towels for our faces we got there late in the eveing so we went to the disco and had a ball got up early to go to the reps meeting it was explained well by tarek the do s and donts he turned out to be a good friend during our hol he took us to the night clubs in hurghada and got us drinks and taxi s back to the hotel well the mamlouke palace its great the staff the lifeguards thebar staff the cleaners fantastic people they waited on us all the time soon as they found out we was english they shouted manchester united the hotel is very clean the pool bar food is ok the main restraunt is bad its like a stampeed at seven o clock as soon as the doors open not much choice for the english, they have an english corner and the only thing really english is jaket potatoes.
    • in April 10
      Here was the food ok and the service very good.
    • in April 10
      Asian Restaurant Appeared good service, my food was okay, wasn’t wow.
    • in December 09
      The food is ok ,but have had better at previous all inclusives.
    • in November 09
      Food was ok but have had better at other resorts.
    • in November 09
      The food is OK and the main restaurant a bit of a cattle market but we never had people pushing in.
    • in October 09
      Food was ok but the Sunrise Garden Hotel next door was better and you get to use both hotels.
    • in July 10
      The specialist restaurants (Asian, Oriental, Italian, Mexican) are very good & I would recommend booking as many as possible as soon as possible to compensate for the main buffet where the food is average at best.
    • in December 09
      The food was average for the type of hotel and there was always something to eat, we got into the habit of having lunch either at the pool bar at Mamlouk or at the beach bars of Mamlouk or Gardens, the freshly made pizza's were a favourite of mine.
    • in September 10
      We took a taxi to the Hard Rock Cafe in the new town one night and had a very enjoyable evening there.
    • in July 10
      About ten minutes down the road in a cab you have The Little Budda restaurant, nightclub and Hard Rock Cafe, aswell as other places.
    • in July 10
      This is on the same road as Hard Rock Cafe (a godsend if you want a taste of home!
    • in May 10
      We chose to eat out for the remaining nights and went to The Lodge on the Marina & Hard Rock Cafe both serve very good quality food with matching servce.
    • in July 10
      Oriental: don’t be fooled by the name there is no resemblance to oriental food you will find it is Egyptian and Lebanese food but still better than the Buffet Restaurant, I must stress that you book these restaurants and avoid the Buffet, Bars and drinks, the bars vary along the hotel you have the beach bar and the pool bars that will serve you everything you can get in the main bars but in plastic glasses you can also get coffee and tea and a selection of cakes the beach bar will provide you with a better selection of food at lunch time.
    • in April 10
      The Pool Bars The Bars around the Hotel were okay, served drinks in plastic glasses (very scratched and time they were re-newed), this put me off having a glass of wine during the day.

Sport & Entertainment

    • in September 10
      Pools: There are two large pools which were clean and litter free.
    • in July 10, Martina, Age: 14-18, I travelled as: Family
      Location of hotel is perfect - very large gardens, big beach with nice soft sand, beautiful interior environs, clean pools and a lot of places for every guest.
    • in April 10
      Here is our review, which we hope you will find informative - we are a well travelled family and like Good Clean Hotels with Good Quality Food & Good Service, with Clean Pools and well maintained Gardens.
    • in December 10, Sergejs, Age: 31-35, I travelled as: Couple
      The pool was fantastic.
    • in November 09
      Spa and Hair Dresser As part of our “Ultra All Inclusive” package we were entitled to a free massage during our stay, in addition to this the men could get a free shave in the barber/ hairdressers and the ladies could get a barnet revamp if they so wished, the spa area was I felt a little bit industrial compared with others I have been to in Egypt, me and the wife like to go in together and get the works, this time it was strictly controlled and boy’s with the boy’s, girls with the girls, this said the staff were fabulous and the treatments worth every penny (we added to the free massage and paid the difference).
    • in November 09
      Spa and Hair Dresser As part of our “Ultra All Inclusive” package we were entitled to a free massage during our stay, in addition to this the men could get a free shave in the barber/ hairdressers and the ladies could get a barnet revamp if they so wished, the spa area was I felt a little bit industrial compared with others I have been to in Egypt, me and the wife like to go in together and get the works, this time it was strictly controlled and boy’s with the boy’s, girls with the girls, this said the staff were fabulous and the treatments worth every penny (we added to the free massage and paid the difference).
    • in September 10
      The temperature of the pools was great, cool enough to cool you off yet not too cold where it’s uncomfortable to get in.
    • in September 10
      Pools are great and staff are always working, cleaning and doing refurbs about the place.
    • in September 09
      the 2 pools were great for a refreshing dip and cleaned daily.
    • in April 10
      The Pool We never found it a problem to find sun beds around the heated pool whatever time of the day, and it also had life guards on duty until 5pm every day which was a definite plus point.
    • in March 10
      I would rate this hotel as four star and enjoy the grounds of both hotels they are beautiful, incidently as someone with arthritis the heated pool was excellent I could swim for once.
    • in March 10
      There is one heated pool and one unheated.
    • in March 10
      The heated pool was warm enough for me to swim in which means it must have been very warm as I can't stand cold water, so that was good too.
    • in December 09
      We had a room with sea views in block 31 on the first floor, handy for the beach and heated pool but 10 mins from the main dining area and reception.
    • in December 10, Tatyana, Age: 26-30, I travelled as: Couple
      Resort is clean, well maintenance with heated pool, slides, own beach and sea.
    • in April 10
      Hotel on it's own is very nice and quite impressive, cleanless is 9 out of 10, huge pool area, service.
    • in November 09
      The pool area is huge, with a slide if you have children.
    • in November 09
      The pool area is huge with basically two pools which stretch from the reception area most of the way to the sea front, lesson four only one of them is heated, so for a pleasant swim use the more crowded slide pool.
    • in June 10
      The pools were lovely, plenty of space around on the sun beds- though the towel race is always on!
    • in January 10
      all are pools lovely and many to choose from at mamlouk or ( sunrise garden beach.
    • in May 10
      plenty of sunbeds to be used at any time of the day.
    • in December 09
      ,our room boy was really good room no25102,plenty of sunbeds pool and beach.
    • in November 09
      ) and plenty of sunbeds.
    • in November 09
      Plenty of sunbeds and space around the pools.
    • in October 09
      Plenty of sunbeds available some were a bit old but there was always some free.
    • in October 09
      Beach ok, plenty of sunbeds and a area where you could swim.
  • cold pool
    • in March 10
      In the first week of March the unheated pool was comfortably warm.
    • in March 10
      The unheated pool is much quieter and you will have no problem getting plenty of space if you want it.

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