Hotel Iberostar Tucan(4.5 stars)

Avda. Xaman-Ha, Lote Hotelero No 2 Show map

Average rating

243 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.5
  • Location
    5.4
  • Food and Drinks
    5.2
  • Sport & entertain
    5.5
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41 hotel reviews in Englishsorted by travel date
Monika
Great vacation, we will be back
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
In this hotel we had a great relaxed vacation. The complex is so comfortable by the open architecture. In the morning by the small jungle to the beach see the sunrise, brilliant. Strong praise also to the kitchen, who found there nothing, sorry, that everywhere something to moan about. The rooms Were always really clean and also everything else around. The excursions over Neckermann were very good organized. (thanks to Erik from the travel agency). In short, we know where we in march 2014 are, but this time 3 weeks. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Giuseppe & Nicole
Again brilliant!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
This was already our 2 visit to the tucan and it was again unbelievably! Extremely friendly staff, friendly, nice and really! The food was very good and with a lot of variation and please if you didn't find anything there, should only vacation majorca and curried sausage and Schnitzel food! Service is incredible and so nice! With a few Dollar one has then the already so friendly people as friends for life! Beach a dream and food really great! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Margit
Nice hotel, however bad food
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Great hotel. Especially friendly and helpful staff, gorgeous area and the beach, but the quality and selection of the food leaves a lot to be desired! Wasn't in any way the sterneangabe, not even for Mexico! We had a junior suite with a view of the sea booked, most expensive rooms, but were consistently loud american weddings in the evening, so you in spite of the closed patio door not talk, television, sleep... Could. This room was nice, but not recommended, unless you like it. No desk in Playa del Carmen mr angel book, disastrous organization. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Klaus
Great complex, however...
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Really great plant with natural parts. Very clean. Very good service. However the food is not mexican, however rather for diabetics suitable. Smokers have bad luck in this hotel and intimate evenings in the hotel bar are non-existent. The entertainment is very moderate (i liked that). The distance between the sufficient loungers by the pool fraud in the average about 8 centimeter Snuggle is announced. The audience was international. Many british people. But no binge drinking. I would but nevertheless again. read more
  • Room
    5.0

    We had a standard room with a shower and toilet. With air conditioning, tv with cd player, fan, free safe and coffee maker. Telephone and a mini bar all two days was filled up. But only beer and soft drinks. Balcony with a view of the schrottbereich the neighbor area. However always very clean.

  • Gastronomy
    4.0

    5 specialty restaurants on the complex with a great food. All restaurants very clean and the service is good and fast. The restaurants by the pool for the lunch were nothing special. The two normal restaurants for breakfast and dinner for an area of this price range under the average. Actually almost always the same buffet. Dishes hardly seasoned. Not even salt and pepper. Quality was very good but the variety of the food and the taste one can do better. It lacks the local. It could also in Amerika his. The cocktailauswahl is limited and tasted good.

  • Service
    6.0

    The staff was always very nice and helpful also without tip. At the front desk speaks one also german. Otherwise spanish announced. Surprisingly many even english their problems. But you could always communicate.

  • Sport & Entertainment
    4.0

    Sport is murder. Thus no data. Entertainment was the usual, however pleasantly unobtrusive and not too loud. Large pool area with enough chairs and sun protection. But as the herrings in the box. Liegenabstand under 10 centimeter Reserve chairs was actually not necessary and also not necessary. Fantastic beach with enough sunbeds and sun protection. Smoke by the pool almost everywhere permitted. Beach is big and clean. Sail, parasailing, diving as everywhere. In the evening there were two bars in the grounds. In a bar there was live entertainment by a good guitarist or annoying keyboard player. The midrange was for smokers. About 12 tables. These were but also non-manned. So potentially dangerous paved the smokers on the edge a chance. A raucherplatz to get. The bars are direct next to the reception located. No beach bar in the evening with sea view or the complex. The showbühnenbereich was spacious and there was even some raucherplätze. On one side at the edge. The shows the usual. Evening so actually nothing go

  • Hotel
    6.0

    Really great plant with natural parts. Very clean. Very good service. However the food is not mexican, however rather for diabetics suitable. Smokers have bad luck in this hotel and intimate evenings in the hotel bar are non-existent. The entertainment is very moderate (i liked that). The distance between the sufficient loungers by the pool fraud in the average about 8 centimeter Snuggle is announced. The audience was international. Many british people. But no binge drinking. I would but nevertheless again.

  • Location
    5.0

    Travel time from the airport with intermediate stops in other hotels about 1 hour on foot approximately 10 minutes to the small shopping center. There Starbucks free wi-fi. Facilitities are directly at the beach with sufficient sunbeds and parasols. A nightclub makes plentiful advertisement for a visit. Everything very quiet. A few private aeroplanes. But it is not disturbing.

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Bianka & Bernd
One star too much
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2012
On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same. Matter of taste clear! Offers for maintenance on the day, as well as in the evening boring and repetitive. ... We travel often and usually in 5 star hotels, no matter what country, but the Iberostar we didn't like it too much. The friendly staff especially ' Lissi ' and the ' lagueratscha', have our vacation, somewhat nice be! We are with sister and brother-in-law as, Iberostar we won't be back ☺ nevertheless friendly greetings to Melanie and Marco we see us again, in Germany. read more
  • Room
    3.0

    Is... So the bathroom is small and dark

  • Gastronomy
    3.0

    The food was not done cold and constantly the same. Drinks were delicious.

  • Service
    5.0

    Very friendly some put in the effort to speak german

  • Sport & Entertainment
    2.0

    The programme could be in the evening little music for dance games. The

  • Hotel
    4.0

    On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same. Matter of taste clear! Offers for maintenance on the day, as well as in the evening boring and repetitive. We travel often and usually in 5 star hotels, no matter what country, but the Iberostar we didn't like it too much. The friendly staff especially ' Lissi ' and the ' lagueratscha', have our vacation, somewhat nice be! We are with sister and brother-in-law as, Iberostar we won't be back ☺ nevertheless friendly greetings to Melanie and Marco we see us again, in Germany.

  • Location
    4.0

    Well you can out of the hotel and go for a stroll.

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René
A hotel what you really recommend!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2012
I can really all this great hotel the anyone. The hotel complex is huge and you feel directly probably. The location at the beach is simply great. And in things you can eat simply beyond a few small exceptions nothing to find fault with. I can really everyone the hotel highly recommend. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Kristin
A magnificent vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
It was a magnificent vacation! Every morning we were from monkey waked-unforgettable! Great service and delicious varied food! We enjoyed it very much and would come again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jörg
Good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
We visited the hotel in May 2012. The direct beach area on the sandy beach from playacar is great. The hotel is situated in a small jungle the many exotic animals populated. The all inclusive catering leaves nothing to be desired. Much fresh fruit, salads and international cuisine. The guests came mostly from the USA and Canada. We only composites experiences with other guests made. The staff speaks English and was always very helpful. At the beach and at the pool there were enough sunbeds. All in all it was a relaxed vacation in a great hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Sabrina
Supermegaferien, everyone was very friendly
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2012
Everything superperfekt, all really friendly, super helpful, Mega hotel everything was perfect, and I still 71 characters write to, I can only say, I would again at any time then come in the holidays read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Hans
Brilliant! Only small faults!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
Really big facilities next to beautiful and broad beach in playacar. Integrated in a wonderful, very well maintained jungle landscape with lots of free-range animals such as apes, flamingos, coatis, rodents, peacocks, fish, swans and much more. The neighbor Iberostar quezal can shared are. Unfortunately too loud evening shows until about 11:30 p. m. (theatre is little rockwalled and only around 50 to 70 meters away from the rooms). read more
  • Room
    5.0

    Room big enough with plenty of storage space for 2 people, safe, mini bar (is filled up every two days ), tv, iron, iron and ironing board, a small balcony and beautiful bath. Cleaning of the room was done well.

  • Gastronomy
    4.0

    Good quality of food. After a week however a bit boring since little variety at the buffet there is. Then all a couple of days one of the good specialty restaurant reserve. For a 5 stars hotel are the cocktails however 'unterirdisch'! It will be for example the piña coladas from containers on tap! , the ice is how mush you hardly through the straw and the taste is like sweetened water with somewhat cocosaroma! Go for a 5 star hotel not at all! But except for the 'cocktails' and the Cola-light (on selbstbedienungsautomat ) are the beverages really reasonable

  • Service
    5.0

    Too many polite and friendly staff (specially at the front desk). Foreign language: hardly or no knowledge of german. Enough chairs on the beach. In addition to the shaded spots at the beach free of charge sun screens to borrow. Drinks service at the beach. Various information about excursions! In the hotel bookable.

  • Sport & Entertainment
    5.0

    Good and discreet animation, disco, many sporting activities, good (although much too loud ) evening shows, fitness center, ingenious and massive pool...

  • Hotel
    6.0

    Really big facilities next to beautiful and broad beach in playacar. Integrated in a wonderful, very well maintained jungle landscape with lots of free-range animals such as apes, flamingos, coatis, rodents, peacocks, fish, swans and much more. The neighbor Iberostar quezal can shared are. Unfortunately too loud evening shows until about 11:30 p. m. (theatre is little rockwalled and only around 50 to 70 meters away from the rooms).

  • Location
    6.0

    Good location in playacar directly at the beach. Only 3 kilometer from Playa del Carmen away. Transfer time from the airport about 50 minutes Ideal location for excursions since most sights within one and a half hours reachable are

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Heike
beautiful hotel, great beach
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2011
The four times in the Iberostar tucan. The hotel area was very nice. And was angelelegt than you the feeling in a jungle to be. the main restaurant is very nice and open designed. There are in the evening enough entertainment. Whether comfortable at the bar or at the show. For something younger there is also a disco. The beach is simply dreamlike. Endless long sand beach. Beach chairs enough available. that bothered me somewhat, that the rooms so slow getting old therefore renovated must be. The food was very good. The service excellent. we had once again a very ... great vacation the room in hotel Iberostar tucan. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
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Martina
Lovely area - great diving vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2011
We have three great weeks at the Iberostar tucan/ Queztal spent. Was planned diving, relax, and culture. In addition beautiful walks on the beach. Base should a beautiful hotel nearby from Playa del Carmen to be. We have just perfect selected: in the diving center we were on German welcomed and got mostly a German Guide for interesting dives, to the rest we arrived at the wonderful beach where us off in the morning, 10 o'clock, for all inclusive almost everything about drinks brought, what your heart desires. For excursions we had to to shopping center ( about 10 minutes) ... go, but bearable. In a good half hour footpath at the beach or at the street along you can reach the center playa del Carmen, where ' Nichtshopper ' strong nerves need, because here you will constantly were asked. The small jungle between the Iberostar tucan and Quetztal was one of the reasons, why we the hotel selected and we were thrilled of which. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Rainer
Iberostar speaks for itself
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2011
the hotel is clean and well maintained. the hotel own jungle and the free current animals are in any case an experience. read more
  • Room
    5.0

    the rooms are in terms of size reasonable. We were there with three persons in a normal room and it was OK.

  • Gastronomy
    6.0

    We were with the food 100% satisfied. There was lots of choice and the offer was always filled. the waiters were very attentive and friendly. Empty plates were quickly cleared away and empty glasses anytime again filled.

  • Service
    6.0

    German here unfortunately as good as not at all spoken. With English one comes in any case super to navigate. the complete staff is always friendly and helpful. we had on arrival no beautiful room (number 1750 is opposite of the hotel Sandos/air conditioning ) but could directly the result day in a different room move.

  • Sport & Entertainment
    6.0

    the entertainment give us a strong praise. good evening entertainment and excellent scenery. during the day friendly and always up for some fun cheerful, but never annoying. EDU (the second head entertainer ) has his team fully in the grasp. internet for 60 pesos ~ about 4 euros the half hour.

  • Hotel
    5.0

    the hotel is clean and well maintained. the hotel own jungle and the free current animals are in any case an experience.

  • Location
    5.0

    the hotel lies in a kind of resort, along with a number of hotels the RIU-chain and private mansions of Americans. Here one only with permission inside. the fine sandy beach is well maintained and clean. You can at any time for 70 pesos to Playa del Carmen to stroll to drive. Is in any case worth a visit.

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Dirk & Katja
Great hotel - again at any time!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2011
Great complex! Hotel looks like in the middle of the jungle bedded! Exotic plants small forests and lots of animals to discover. Very nice pool area! The neighboring Playa del Carmen with its restaurants, bars and options for shopping is with the taxi in five minutes to reach. The hotel is very recommendable, we would spend our vacations there anytime again! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Andreas
Nice hotel-but not five star!
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • May 2011
We were on the sixth time at the Riviere-Maya in a portfolio-so far it were always four star and us have felt very, very comfortable. The was not different this time, however, we had expected more also really in a star more. Central Kriktik -points here: -It smelled everywhere at any time to food, made the looked very good, but from the first to the last day for Magendrücken. The made really no joy. Furthermore, we had made a good stomach prophylaxis. We were really not! -Only a small bar for a maximum of 700 persons (tucan and Quetzal). Usually ... we have stood for our drinks so queue, although not were written off the hotel. How must the high season be? -No free shuttle bus service after Playa del Carmen (usually a standard offer). Staff professional, but not really identify itself with the area. For example, the is very important and that is why over Christmas we will book again our 'old' family 4 star area of last year and the year. The management was the whole time, for example, no people. -Lack of feedback forms. The wanted we know not from us, as it us has fallen. Really unprofessional! -No seats available for dinner, to to sit comfortably on the sea or on chairs outside by the pool at tables. Pool bar castle to 6:30 p.m. on time. So nothing with a cosy beer on the beach. - Mickerige lobby bar with music-music and boring grinding dröse leagues people. As you could really less than five minutes to get a crisis without. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Aiden
Great holiday. Gladly anytime again
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • May 2011
On recommendation of a few friends in Mexico for the first time %blank%! Found this hotel and the price me rather pleasantly surprised! \u263a directly a positive point! When we arrived there, i trusted my eyes! What a really beautiful, generous equipped & grand decorated resort! The staff is really unbelievably helpful & stands day and night for a ready! The restaurants were really great! The buffet restaurant was no moment boring & stayed at the steakhouse the best steak ever eaten! The entertainment team was very professional & nice (both from the activities forth, as well as them shows)! ... The staff are very multilingual, try thus times, to talk german with them, some understand really, what you say! Super funny! It is enough going on in the resort & Playa is located with the taxi five minutes away, so enough choice! Am unfortunately only nine days there & it was way too short! In a few months i will but return to again everything nice to be able to enjoy! Great hotel!-) read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Andrea
Super hotel. Anytime again. Very recommended
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • May 2011
The hotel was great and is only recommendable. the staff made a great effort. Room, food and the hotel was just. only class total will definitely go back again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Mareike
Holiday was great! archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2011
The holiday was completely beautiful I can recommend to everyone, to fly to Mexico and to select the hotel. The beach is fantastic, the beach chairs and the sports offer was super! A large entertainment is available! You can escape the but also good, if you want the not. To sum up, I would say-great holiday! read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Britta
The best hotel ever had what we, top! archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2011
The was with distance the best hotel ever had what we in the Caribbean. It was nothing, nothing at all to complain but also. The staff were all very friendly, the food was tasty and good quality, drinks really all inclusive, even at the beach were brought to the beach chairs at 40 °C with a smile ☺ The area is beautiful, our beach-great room. The only what I found was not quite so special to the beach. Since we had to date in the Dominican Republic and Cuba on a nicer sandy beach. Like but also constantly sagging in ... the sand. Was but not really disturbing. It was just not so pure Caribbean dream beach you would expect it to be. We were three where. Tip: look at whether the Quetzal is the cheaper or tucan, then the more favourable, because both is absolutely identical, is really only resort with just a two receptions. If you want to check your e-mails, or other wants to look in the network, the can also diagonally opposite the area to Starbucks, tasty coffee drink, and then free surfing. Moreover, there were two Starbucks in p. del Carmen. The best and warmest atmosphere: 'Polo'! It is at this point that must be mentioned. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Ramona & Timo
Beautiful it was archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2011
We can the hotel only further from its value. All, really all very friendly and clean. The room was nicely decorated with different hand towel animals daily. What negative was, that our room very, very damp was. We had to call in the evening even the cleaning lady, so that our bed covers, as everything was bit. Even the clothes in the closet, money in the stock market, everything was damp cigarettes. About. 85% humidity we ☹ Our room in block 15 is unfortunately not recommend to the ground so, since we never got a real natural light into the ... room, due to the jungle in the area, was never really light into the room and we needed the whole day light. Great room with an ocean view or course of the neighboring hotel, you will see the sunset also beautiful. That should be in a transaction account! On the food you can only say, a dream ☺ The breakfast was it about ten freshly squeezed juices, fresh fruit, fresh prepared by a very chef, behind the counter. A own bakery is also available in the kitchen, you could see that the breads and of course on frischgebackenen dessert in the evening. Finest parts. Vegetarians, meat, italy lovers. Everyone finds here something. A range is offered here, hardly to beat the is. In the all-inclusive package as well as three visits a week in the six specialty restaurant is included in the price. Very recommendable to. also tasty.-) The hotel also offers an enormous drinks for all inclusive guests package. About. 130 drinks, the we on the map have counted. And all original drinks. No gepunschtes stuff (for example martini) No server is it to a lot of drinks at the beach to bring. Go to the beach chairs on the beach we walked the last ☺ We have regarded us on our own Mexico. In Playa del Carmen have us rented a car, which for two days as much as in the hotel for one! Taxi to Playa del Carmen and car parked at the hotel at night easy going. Dollar rent a car between the 5TA Avenue and ten Avenue in the four Avenue. Everything ran smoothly, no problems to be recommended! Licence not forget! Many excursion. mgl are offered in the hotel also, who can no english, this option should take. Spanish or english is the Communication no matter where, no one spoke German. Also no Germans in the hotel. Guests came from Canada, America or South America. Also you can describe the hotel as a very child friendly. Many guests with children were there. In this beautiful built-in mini clubs ☺ Unfortunately we had to also to a doctor during our stay. This practice has a sister hotel Queztal which you in about five minutes through the jungle has achieved. The doctor is 24 St. there. 25 a recipe for awesome and the was it. Also here very humane prices. Power in the hotel only 110 volt. despite a razor adapter only on slow motion or hair dryer. If you want to swim after Mexico, should only in march flies. We were from 14,02.-01,03. In the first week it was still quite chilly in the evening, you needed a jacket that even. In the second week it got warmer but the wind was still cool. The water quality is unique and it can easily with the Ind. Ocean record. WHAT IS URGENTLY TO CONSIDER! We flew with Condor and Thomas cook. On ticket was 20 kilogram bags. At the airport in Frankfurt was interesting how much luggage kilogram we had. But in Mexico are on the way back to Germany with the Condor only seven kilogram allowed! We have 117 for our luggage and the awesome. not found! It is not in the documents, at the airport and then anyone interested in it on the way back you propose to unwitting. Every kilogram to leave your bags with 23.50 pay it! BE CAREFUL! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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