Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map

Average rating

267 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.6
  • Location
    5.4
  • Food and Drinks
    5.3
  • Sport & entertain
    5.5
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51 hotel reviews in Englishsorted by travel date
Julie
Great Resort! Great People!
  • Weiterempfohlen
  • Friends
  • Badeferien
  • April 2014
What a great week! This resort is beautiful. We had a terrific experience with each and every staff member we came into contact with. Everyone was happy and helpful. The beach and swimming area at this resort is incredible. We spent several hours each day floating in the ocean on our rafts ... it doesn't get much better than that. The entertainment staff was so welcoming and loads of fun (thanks for making our stay awesome ... Baldemar, Isvan, Angie, Andres, Carlos, Adrianna, and Lalo)! I would definitely recommend this resort to family and friends! Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.8
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Ken
Wow, perfect vacation!
  • Weiterempfohlen
  • Familien
  • Badeferien
  • March 2014
Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day! Bewertung lesen
  • Zimmer
    6.0

    New mattress this year made the beds perfectly comfortable. Rooms are clean and basic.

  • Gastronomie
    6.0

    Food is very good. Restaurants are superb and the buffets are dependable and great.

  • Service
    6.0

    Best animation team in the world. Thanks very very much to Yohel and Mauricio and Baldemar and the team. My 17 year old son always had a dozen fun things to do and the animators gave him a fantastic time!

  • Sport und Unterhaltung
    6.0

    Four pools to choose from. Water is perfect, not too much chlorine! Entertainment as mentioned is the best! The animation team works tirelessly to make it a fun vacation for guests of all ages.

  • Hotel
    6.0

    Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day!

  • Lage und Umgebung
    6.0

    Short to medium walk to the town of Playa del Carmen. Great beach, lots of room. Empty jungle to the south.

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Anja
Great hotel.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • December 2013
Absolute Iberostar standard. Everything was great. The only thing you can complain is the wireless internet offer. It costs about 7 $for 15 minutes in all hotels, it is everywhere for free. On the border of the sandos you can the wireless internet access. The location was great a bit away from the center of (5th Avenue for example) about 25 minutes walk. There there is everything (restaurants, bars, shows, disco, supermarkets (Walmart), shopping (luxury and bric -). Direct transfer is only recommendable, because it is the last hotel in this section. Direktransfer about 1 hour. Tulum is about 1 ... hour away and the ado buses to reach. From Playa del Carmen (5th Avenue) several times daily on sundays. Price per way per person about €4.50. entrance costs in Tulum about €7.50 per person. In comparison, this tour for 5 0 $/ person ☺ The sea is great, crystal clear, clean with great fish. The hotel is super clean, the people are friendly. We will definitely come again. We were now to 2. time in Mexico and is certainly not the last time. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
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George
Great beach, tropical paradise
  • Weiterempfohlen
  • Familien
  • Nachweis erbracht
  • Badeferien
  • December 2013
Travelled in December with my family. Wonderful beach and a small, easy- to- get- around hotel. The central area is tropical with lots of animals. Howler monkeys, agoutis, flamingos, swans, iguanas, etc. The buffet food was ok, but the specialty restaurants were quite good, especially the Steak House and the Japanese. The rooms were basic, but clean and a fairly comfortable bed. The staff were very friendly and made the rainy days seem a lot more pleasant. The hotel is in Playacar which is about a 30 min walk from Playa Del Carmen. I would recommend and would go back. ... If you are a beach lover- this hotel is great. Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.0
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    5.0
  • Service
    5.3
    Kompetenz (Umgang mit Reklamationen)
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.3
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Xenia
Hotel in a dreamy tropical garden.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • November 2013
The tucan is - together with the sister hotel Quetzal- in a really huge garden/tropical wooded embedded. On winding paths one goes through the middle of the 'jungle', past waterfalls and stream, meet all kinds of animals. After so indescribably beautiful way leads up to the beach, which really gorgeous fine sand, flat and wide. Several restaurants, all-inclusive. Delicious food, very varied, super quality. Variety of entertainment, which never intrusive. The only drawback this really great hotel is, that the décor in the rooms is not the most up-to-date is. During our stay, but, for example, to flatscreens moved. All ... in all a fantastic hotel, which we can highly recommend. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
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Beatrice
Great hotel and great area.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2013
The hotel is really great and it was worth it! There a vacation would make. One of the cleanest and friendliest hotels, the we have ever had. There was nothing at all to complain about. To emphasize is the friendly staff and it wasn't false. The staff are simply sunday Even when the food was regularly by the cooks the temperature of the food compared. Where there are already such a thing? We were completely satisfied and would not hesitate to go there again. We suspect time, that in all hotels Iberostar so is. Bewertung lesen
  • Zimmer
    6.0

    The rooms are very large, and there is really everything was available. Who in the vacation still iron would like, can do so. Both ironing board and iron are available. There was at least on tv Deutsche Welle, so you have to go at least a bit were informed.

  • Gastronomie
    6.0

    It is next to the normal restaurant 5 theme restaurants, all of which were good. We found the steakhouse the best, the meat was simply fabulous. All drinks were also original, for example, period, Campari etc. With all inclusive is not always the case. The hygiene in the restaurants was also to be highlighted. It was constantly being cleaned, the chefs always had disinfectant in the proximity and all food was on the temperature kept under constant review. It was also always refilled everything.

  • Service
    6.0

    The service there was nothing to complain about. No matter where, always friendly. With english you definitely got further. Sometimes there was also a few phrases in german.

  • Sport und Unterhaltung
    6.0

    Pool and beach are simply great. The animation was very pleasant were so not permanently on the chair. Unfortunately it is also so, the many believe, you need to reserve loungers in the morning. There are signs everywhere, the this is prohibited, but unfortunately the hotel not. There were enough beach chairs at the pool and at the beach available, so you didn't have to reserve.

  • Hotel
    6.0

    The hotel is really great and it was worth it! There a vacation would make. One of the cleanest and friendliest hotels, the we have ever had. There was nothing at all to complain about. To emphasize is the friendly staff and it wasn't false. The staff are simply sunday Even when the food was regularly by the cooks the temperature of the food compared. Where there are already such a thing? We were completely satisfied and would not hesitate to go there again. We suspect time, that in all hotels Iberostar so is.

  • Lage und Umgebung
    6.0

    The drive to the hotel took about 1.5 hours, since it is the last hotel in Playa del Carmen is. In the immediate vicinity there was a shopping center and in front of the hotel are always adequate taxis available.

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Petra
The 3 time in this hotel.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2013
We were now the 3 time in this hotel. The rooms are ok. Cleanliness was also alright. The only thing we can complain about, that our bathroom mirror the whole two weeks not cleaned. Our criticism is, that the hotel does not provide, the reservation of the pool chairs ends, in the morning at 5:30 a. m. we were regularly from the people through the slamming of the doors woke us up, they said they must have to reserve beach chairs, which absolutely nonsense, as the hotel enough beach chairs and umbrellas. The same 10 minutes later at the ... back. There should really happen. This is also the reason, why we this hotel wouldn't book. You could until 10:00 a. m. breakfast, but at the latest around 6:00 a. m. wachgemacht have been. Bewertung lesen
  • Zimmer
    5.0

    The room size is ok, You mentioned above, the cleanliness was okay. The only thing that bothered us, that the mirror wasn't cleaned.

  • Gastronomie
    4.0

    That breakfast was still good. That dinner was three or five years and better. We were disappointed. The main restaurant is very clean. The tables are right again again covered up, so that you don't had to wait.

  • Service
    5.0

    All the people are very friendly. Whether with or without tips. We did both tested. They speak great spanish or english. Sporadically also understood german but very few.

  • Sport und Unterhaltung
    5.0

    We have only the water gymnastic at the beach and Zumba at the beach take part in. It was great. The entertainer is a class for itself. He could the people all animate to take part, so that all the people in the water gymnastics with made. Really great, Umbrellas were plentiful, as well as chairs. That is why we can the handtuchreservierer not understand, also the people, who may want to sleep a bit longer, in the morning at 5:30 a. m. with slamming doors awake made.

  • Hotel
    4.0

    We were now the 3 time in this hotel. The rooms are ok. Cleanliness was also alright. The only thing we can complain about, that our bathroom mirror the whole two weeks not cleaned. Our criticism is, that the hotel does not provide, the reservation of the pool chairs ends, in the morning at 5:30 a. m. we were regularly from the people through the slamming of the doors woke us up, they said they must have to reserve beach chairs, which absolutely nonsense, as the hotel enough beach chairs and umbrellas. The same 10 minutes later at the back. There should really happen. This is also the reason, why we this hotel wouldn't book. You could until 10:00 a. m. breakfast, but at the latest around 6:00 a. m. wachgemacht have been.

  • Lage und Umgebung
    6.0

    The hotel is approximately an hour away from the airport, one can very well on the street or at the beach to Playa del Carmen walk. They are about 50 minutes. There you find everything that you need. The people are very nice. A clear no was accepted.

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Jan
Fantastic holiday
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • May 2013
Here there was really nothing to complain about! Our honeymoon was just super. The hotel is the service very good and each desire is fulfilled. There are many americans as guests, but it didn't bother us Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.8
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.7
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Nähe zum Strand
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Michael
Malo kin-good sun
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • April 2013
The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. Especially what the all-inclusive offer wise. As hotels in Turkey or Egypt and so on were still learn something. Friendliness and service is ... here especially highlighted. In the hotel they spoke mostly spanish and english. German rather through sign language understood. With english and a few words in spanish but we had no problems. There were of course german, the shocked and not understood, why the employees do not speak german and why the einreiseerklärung not in german was. Otherwise very mixed, worldwide-international clientele. Occasionally fell some americans, springbreaker, as well as what older times unpleasant, but overall all were relaxed and friendly. Perhaps that is because of the weather. Bewertung lesen
  • Zimmer
    5.0

    The rooms are big enough and nothing special. You're but really only for sleeping there. Daily cleaning and the rooms are really super clean, even if you the bathroom the age. However as mentioned, clean and no mold. Air conditioning and fan you can turn on, if you the room leaves. This is the outside temperature very nice. Minibar was refilled daily (beer, soft drinks, water ) and every day there are a new hand towel animal. Also here without tip. Tip: give the reinigungsmädchen a few Peso tip and everything is still faster and better taken care of. Tv-there was a tube tv in the room with a german program (dw). The time lag in addition. You need not. Coffee maker, iron and safe is possible in the room free of charge available. Our room was with 2 king-size beds. This is for a couple very pleasant. With child, if 2 adults in a bed sleep (1.40 meters wide) but a bit cramped. Since one is from home,. There the beds masoned and no sattled frame had, they were also took some getting used to, very hard.

  • Gastronomie
    6.0

    There are 2 buffet-style restaurant and 5 a la carte restaurants and at the beach during the day still a self-service fast food stand. The a la carte restaurants (we were in the mexican, with the japanese and the italian) could not convince us. Very good service and also good (japanese) show, the food was however not as good (which is now review of a high standard). Different at the buffet. The dishes were very international, perhaps somewhat american style. There was always a small mexican corner. The choice is for every meal time huge. Whoever complained here or nothing to find out, of which i even home food. The all-inclusive offer left really nothing to be desired. There is also always seafood (fish, shrimp, even cancer or prawns) and, of course, all kinds of meat. It is much live and on request cooked/sputtered. Early there were fresh (live ) squeezed juices. From pineapple over orange to prickly pear and much more Ice gives it the whole day, both soft -, as well as scoop of ice cream. Tastes both super. The only thing which bothered us a bit, that the dishes very little seasoned. Finally, the Mexico – but, of course, were enough spices since, in order for this afterwards to fix. As very pleasant we found the non-smoking in the restaurants. (for smokers always difficult to imagine, it is for non-smokers also in the open very unpleasant, if amongst others with the meals the fog envelops.) For us an absolute plus. As you the whole day food, really the whole day, there were no meal really rush hours or wait. Everything was totally relaxed, the was very pleasant. Some people complain about the lunch. To that it must be mentioned that, that those are the lazy to walk and only the two restaurants by the pool used. In the restaurant La Hacienda on the Quetzal-side there was daily a huge, an excellent lunch buffet in the delightful setting. You need to stop only a couple of steps through the jungle walk.

  • Service
    6.0

    The service and the friendliness, especially with the small maya, are really outstanding. Problem immediately. All are really super nice and always a smile for a desired. Even without giving any tip. It is always and everywhere cleaned and well maintained. A better service we have never experienced. Also at the front desk or the guest service was always friendly and helpful. In the hotel the photographers very active, make nice pictures (in the Karibik setting not difficult). Since costs a picture (13 times 18)! Hold on! But right time 10,- Euro. The is hefty price.

  • Sport und Unterhaltung
    6.0

    The sporting offer at the day was very extensive. It should according to the animation over 25 activities take place. The entertainers are however not pushy at all. You want peace, you will always find a cozy spot. The pool is very big, unfortunately not completely salzwasserfrei -but bearable. Unfortunately, the limestone stairs and edges already partly very attacked and edgy. There should soon modernization will be carried out. There is a separate pool bar, usually from the americans loudly manned. The alcohol and uringehalt in the pool but i would not want to test. Sunbeds at the pool and the beach were all day to get. Reserve was thus not necessary. Of course there was also here again and again a few unbelehrbare, the already 6:30 a. m. on your couch until 7:30 endured. Mostly german retirees, the time of other, the towel stolen. Towel exchange is anytime by the pool possible. The evening animation is very professional. We were although it is only some, because we with 5-year old daughter traveling. But what we saw was of a high standard. Unfortunately, the evening shows in the middle on the complex and very noisy. The echo then always through the complex and once you go to bed early should, this can sometimes be inconvenienced by that. Since it usually to at 23:30 hours. There is a kids club, as well as the kids disco. But only in spanish and english. As loses a german-speaking child fast the desire and do not want to join in. But this should not be a criticism-after all, we are in Mexico. Attraction for kids is the clown, the times the week for the kids funny luftballonfiguren made.

  • Hotel
    6.0

    The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. Especially what the all-inclusive offer wise. As hotels in Turkey or Egypt and so on were still learn something. Friendliness and service is here especially highlighted. In the hotel they spoke mostly spanish and english. German rather through sign language understood. With english and a few words in spanish but we had no problems. There were of course german, the shocked and not understood, why the employees do not speak german and why the einreiseerklärung not in german was. Otherwise very mixed, worldwide-international clientele. Occasionally fell some americans, springbreaker, as well as what older times unpleasant, but overall all were relaxed and friendly. Perhaps that is because of the weather.

  • Lage und Umgebung
    5.0

    The hotel is about 1 hour of Cancun and 5 minutes from Playa del Carmen away, at the resort playacar. It is the next to last hotel direction Tulum. Then comes jungle. The hotel is, as well, in a jungle integrated. Absolutely brilliant. Stray animals like in the zoo. Peacocks, coatis, agoutis, iguanas, flamingos, turtles and, of course, the howler monkeys. There can but also time, that the already times 5:30 a. m. owned noise before the balcony make. At the hotel jungle borders the large pool and then comes the caribbean beautiful, white, very wide sandy beach. (a review i read, that the beach too narrow is. Total rubbish, i don't know, where the reviewers was) There are shops absolutely overpriced in the hotel. About 5 minutes walk away is the Plaza playacar, a small shopping arcade with moderate prices and all, what it usually is too. To Playa del Carmen one drives for 70 pesos with the taxi (about 5 minutes). On the 5. avenue is caribbean shopping feeling to experience. As you should go there again. Very good atmosphere and bright colors, where you look.

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Steffi
Unforgettable vacation!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2013
The Iberostar Tucan is simply a superb, somewhat older hotel in a great area, that the vacation unforgettably made! Everything was integrated into the surrounding jungle, however the way to the beautiful, wide beach is the vegetation and animals, the all already several times were enumerated, an experience! The beautifully landscaped pool invites to relax, daily program the entertainment, the not obtrusive nor annoying is, leaves no boredom! Cleanliness was largely written! Almost exaggerated. ☺ you can not even in the toilets around the pool and at the beach go, without someone outside the cabin on the flash is. Can ... also feel embarrassed. ☺ beware strandflöhen! We weren't the only ones, the in the evening your feet to miss-mosh scratched have! Bewertung lesen
  • Zimmer
    5.0

    The rooms are a little bit outdated, which really did not disturb however! The beds are super comfortable, air conditioning worked well, mini bar was mostly overcrowded, in the bathroom enough room, the balconies are huge, it is always perfect cleaned Shortly: there are just nothing to fault! We felt really good! :-)

  • Gastronomie
    4.0

    Tzja. The food. We had to us, of course, to get used to, the in Karibik (not only in Mexico) the meals now times' luke warm ' are served. Which given the hot temperatures, of course, is of advantage! Choice is big, for any taste is something for everyone. But if you the theme restaurants used, you eat just not like in the main restaurant. They are already pretty darn good! Absolute must is the breakfast directly at the beach! Drinks are great! No cheaper poonch, you will at the beach like by the pool served. Cups were rare empty!

  • Service
    6.0

    Very friendly staff(even without giving any tip! ) ,you had to the meal never for a long time on the beverages wait. Short : everything was fine, we were very comfortable! We had no complaints! Therefor i cannot judge, as these are dealt with.

  • Sport und Unterhaltung
    6.0

    Free time activities offer was huge, the entertainment gives itself trouble correctly. But you also find corners at the beach and at the pool, where you nothing at all of entertainment easier! So it is something for everyone. The pool bar is great designed, but we didn't really use, since these are usually of americans was taken, the also for the toilet halls the bar not really left. Beach chairs were sufficiently available! Despite numerous reservations we found again and again enough room for relaxing! Umbrellas could be added with the ' handtuchstand' free of charge check-out counters! On the towels, the free from the hotel made available will, be careful! The by the pool time stolen! This then at the towel boy report! Otherwise this bill!

  • Hotel
    6.0

    The Iberostar Tucan is simply a superb, somewhat older hotel in a great area, that the vacation unforgettably made! Everything was integrated into the surrounding jungle, however the way to the beautiful, wide beach is the vegetation and animals, the all already several times were enumerated, an experience! The beautifully landscaped pool invites to relax, daily program the entertainment, the not obtrusive nor annoying is, leaves no boredom! Cleanliness was largely written! Almost exaggerated. ☺ you can not even in the toilets around the pool and at the beach go, without someone outside the cabin on the flash is. Can also feel embarrassed. ☺ beware strandflöhen! We weren't the only ones, the in the evening your feet to miss-mosh scratched have!

  • Lage und Umgebung
    6.0

    The hotel is in a private, secure district of Playa del Carmen! Nearby the area is a small shopping center, many great private homes and a golf course! On foot at the beach along one needs approximately 30-40 minutes to to the center from Playa del Carmen. A little tip! Bicycle in the hotel rent and the area until Playa explore. Also in the center there are enough options, the wheel off to the shops, restaurants, enough money! One is fast also at the port from Playa del Carmen! From there, take the ferry to the isla cozumel. All other sights such as the isla mujeras, coba, Tulum and chichen itza from us in the hotel booked and definitely recommendable!

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Monika
Great vacation, we will be back
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2013
In this hotel we had a great relaxed vacation. The complex is so comfortable by the open architecture. In the morning by the small jungle to the beach see the sunrise, brilliant. Strong praise also to the kitchen, who found there nothing, sorry, that everywhere something to moan about. The rooms Were always really clean and also everything else around. The excursions over Neckermann were very good organized. (thanks to Erik from the travel agency). In short, we know where we in march 2014 are, but this time 3 weeks. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Giuseppe & Nicole
Again brilliant!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • January 2013
This was already our 2 visit to the tucan and it was again unbelievably! Extremely friendly staff, friendly, nice and really! The food was very good and with a lot of variation and please if you didn't find anything there, should only vacation majorca and curried sausage and Schnitzel food! Service is incredible and so nice! With a few Dollar one has then the already so friendly people as friends for life! Beach a dream and food really great! Bewertung lesen
  • Zimmer
    5.5
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.7
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    5.8
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    5.5
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Margit
Nice hotel, however bad food
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • December 2012
Great hotel. Especially friendly and helpful staff, gorgeous area and the beach, but the quality and selection of the food leaves a lot to be desired! Wasn't in any way the sterneangabe, not even for Mexico! We had a junior suite with a view of the sea booked, most expensive rooms, but were consistently loud american weddings in the evening, so you in spite of the closed patio door not talk, television, sleep... Could. This room was nice, but not recommended, unless you like it. No desk in Playa del Carmen mr angel book, disastrous organization. Bewertung lesen
  • Zimmer
    5.3
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    3.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    2.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    2.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    4.7
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    4.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    4.0
  • Hotel
    5.0
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    4.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    5.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Klaus
Great complex, however...
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2012
Really great plant with natural parts. Very clean. Very good service. However the food is not mexican, however rather for diabetics suitable. Smokers have bad luck in this hotel and intimate evenings in the hotel bar are non-existent. The entertainment is very moderate (i liked that). The distance between the sufficient loungers by the pool fraud in the average about 8 centimeter Snuggle is announced. The audience was international. Many british people. But no binge drinking. I would but nevertheless again. Bewertung lesen
  • Zimmer
    5.0

    We had a standard room with a shower and toilet. With air conditioning, tv with cd player, fan, free safe and coffee maker. Telephone and a mini bar all two days was filled up. But only beer and soft drinks. Balcony with a view of the schrottbereich the neighbor area. However always very clean.

  • Gastronomie
    4.0

    5 specialty restaurants on the complex with a great food. All restaurants very clean and the service is good and fast. The restaurants by the pool for the lunch were nothing special. The two normal restaurants for breakfast and dinner for an area of this price range under the average. Actually almost always the same buffet. Dishes hardly seasoned. Not even salt and pepper. Quality was very good but the variety of the food and the taste one can do better. It lacks the local. It could also in Amerika his. The cocktailauswahl is limited and tasted good.

  • Service
    6.0

    The staff was always very nice and helpful also without tip. At the front desk speaks one also german. Otherwise spanish announced. Surprisingly many even english their problems. But you could always communicate.

  • Sport und Unterhaltung
    4.0

    Sport is murder. Thus no data. Entertainment was the usual, however pleasantly unobtrusive and not too loud. Large pool area with enough chairs and sun protection. But as the herrings in the box. Liegenabstand under 10 centimeter Reserve chairs was actually not necessary and also not necessary. Fantastic beach with enough sunbeds and sun protection. Smoke by the pool almost everywhere permitted. Beach is big and clean. Sail, parasailing, diving as everywhere. In the evening there were two bars in the grounds. In a bar there was live entertainment by a good guitarist or annoying keyboard player. The midrange was for smokers. About 12 tables. These were but also non-manned. So potentially dangerous paved the smokers on the edge a chance. A raucherplatz to get. The bars are direct next to the reception located. No beach bar in the evening with sea view or the complex. The showbühnenbereich was spacious and there was even some raucherplätze. On one side at the edge. The shows the usual. Evening so actually nothing go

  • Hotel
    6.0

    Really great plant with natural parts. Very clean. Very good service. However the food is not mexican, however rather for diabetics suitable. Smokers have bad luck in this hotel and intimate evenings in the hotel bar are non-existent. The entertainment is very moderate (i liked that). The distance between the sufficient loungers by the pool fraud in the average about 8 centimeter Snuggle is announced. The audience was international. Many british people. But no binge drinking. I would but nevertheless again.

  • Lage und Umgebung
    5.0

    Travel time from the airport with intermediate stops in other hotels about 1 hour on foot approximately 10 minutes to the small shopping center. There Starbucks free wi-fi. Facilitities are directly at the beach with sufficient sunbeds and parasols. A nightclub makes plentiful advertisement for a visit. Everything very quiet. A few private aeroplanes. But it is not disturbing.

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Bianka & Bernd
One star too much
  • Nicht empfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2012
On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same. Matter of taste clear! Offers for maintenance on the day, as well as in the evening boring and repetitive. ... We travel often and usually in 5 star hotels, no matter what country, but the Iberostar we didn't like it too much. The friendly staff especially ' Lissi ' and the ' lagueratscha', have our vacation, somewhat nice be! We are with sister and brother-in-law as, Iberostar we won't be back ☺ nevertheless friendly greetings to Melanie and Marco we see us again, in Germany. Bewertung lesen
  • Zimmer
    3.0

    Is... So the bathroom is small and dark

  • Gastronomie
    3.0

    The food was not done cold and constantly the same. Drinks were delicious.

  • Service
    5.0

    Very friendly some put in the effort to speak german

  • Sport und Unterhaltung
    2.0

    The programme could be in the evening little music for dance games. The

  • Hotel
    4.0

    On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same. Matter of taste clear! Offers for maintenance on the day, as well as in the evening boring and repetitive. We travel often and usually in 5 star hotels, no matter what country, but the Iberostar we didn't like it too much. The friendly staff especially ' Lissi ' and the ' lagueratscha', have our vacation, somewhat nice be! We are with sister and brother-in-law as, Iberostar we won't be back ☺ nevertheless friendly greetings to Melanie and Marco we see us again, in Germany.

  • Lage und Umgebung
    4.0

    Well you can out of the hotel and go for a stroll.

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René
A hotel what you really recommend!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • November 2012
I can really all this great hotel the anyone. The hotel complex is huge and you feel directly probably. The location at the beach is simply great. And in things you can eat simply beyond a few small exceptions nothing to find fault with. I can really everyone the hotel highly recommend. Bewertung lesen
  • Zimmer
    5.5
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.7
    Familienfreundlichkeit
    5.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.4
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    4.0
    Sonstige Freizeitmöglichkeiten
    4.0
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Kristin
A magnificent vacation!
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • September 2012
It was a magnificent vacation! Every morning we were from monkey waked-unforgettable! Great service and delicious varied food! We enjoyed it very much and would come again! Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Jörg
Good hotel
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • May 2012
We visited the hotel in May 2012. The direct beach area on the sandy beach from playacar is great. The hotel is situated in a small jungle the many exotic animals populated. The all inclusive catering leaves nothing to be desired. Much fresh fruit, salads and international cuisine. The guests came mostly from the USA and Canada. We only composites experiences with other guests made. The staff speaks English and was always very helpful. At the beach and at the pool there were enough sunbeds. All in all it was a relaxed vacation in a great hotel. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    5.7
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Sabrina
Supermegaferien, everyone was very friendly
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • April 2012
Everything superperfekt, all really friendly, super helpful, Mega hotel everything was perfect, and I still 71 characters write to, I can only say, I would again at any time then come in the holidays Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Hans
Brilliant! Only small faults! archiviert
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • February 2012
Really big facilities next to beautiful and broad beach in playacar. Integrated in a wonderful, very well maintained jungle landscape with lots of free-range animals such as apes, flamingos, coatis, rodents, peacocks, fish, swans and much more. The neighbor Iberostar quezal can shared are. Unfortunately too loud evening shows until about 11:30 p. m. (theatre is little rockwalled and only around 50 to 70 meters away from the rooms). Bewertung lesen
  • Zimmer
    5.0

    Room big enough with plenty of storage space for 2 people, safe, mini bar (is filled up every two days ), tv, iron, iron and ironing board, a small balcony and beautiful bath. Cleaning of the room was done well.

  • Gastronomie
    4.0

    Good quality of food. After a week however a bit boring since little variety at the buffet there is. Then all a couple of days one of the good specialty restaurant reserve. For a 5 stars hotel are the cocktails however 'unterirdisch'! It will be for example the piña coladas from containers on tap! , the ice is how mush you hardly through the straw and the taste is like sweetened water with somewhat cocosaroma! Go for a 5 star hotel not at all! But except for the 'cocktails' and the Cola-light (on selbstbedienungsautomat ) are the beverages really reasonable

  • Service
    5.0

    Too many polite and friendly staff (specially at the front desk). Foreign language: hardly or no knowledge of german. Enough chairs on the beach. In addition to the shaded spots at the beach free of charge sun screens to borrow. Drinks service at the beach. Various information about excursions! In the hotel bookable.

  • Sport und Unterhaltung
    5.0

    Good and discreet animation, disco, many sporting activities, good (although much too loud ) evening shows, fitness center, ingenious and massive pool...

  • Hotel
    6.0

    Really big facilities next to beautiful and broad beach in playacar. Integrated in a wonderful, very well maintained jungle landscape with lots of free-range animals such as apes, flamingos, coatis, rodents, peacocks, fish, swans and much more. The neighbor Iberostar quezal can shared are. Unfortunately too loud evening shows until about 11:30 p. m. (theatre is little rockwalled and only around 50 to 70 meters away from the rooms).

  • Lage und Umgebung
    6.0

    Good location in playacar directly at the beach. Only 3 kilometer from Playa del Carmen away. Transfer time from the airport about 50 minutes Ideal location for excursions since most sights within one and a half hours reachable are

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