Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map

Average rating

299 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.5
  • Service
    5.4
  • Location
    5.3
  • Food and Drinks
    5.4
  • Sport & entertain
    5.5
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58 hotel reviews for undefined sorted by travel date
Nina
Excelente vacations familiars
  • Recommended hotel
  • Families
  • Proof of booking
  • Beach holiday
  • July 2014
Tucan quetzal is the BEST! WE love the STAR FRiends espeecially CARLOS and MAURICIO. This is our second year here and we will be back next year! The water aerobics are so much fun and the shows at night are so crazy! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Amy
Excellent
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
We came on our honeymoon and had the most amazing time. The staff are so friendly and helpful. We couldnt recommend this hotel more. There is so much to do and we were never bored. Highly recommend. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ben
Great holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2014
Amazing hotel, 1st time I have been and am now planning on going back every year.All the staff were amazing but special mention has to go to the entertainment/dancers/singers who really made the holiday that extra bit special. Would recommend this place to anyone. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Susan
We can´t come back soon enough!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Stayed 8 nights with my six year-old and had a blast, great entertainment staff, dancers and kids club and awesome pool!! Great landscaping and waterfalls. Tons of wild animasls!! We will be back! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
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Kennedy
Amazing vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
This is the perfect resort for the perfect getaway! Clean resort, super friendly staff, in the middle of the jungle, good food, beautiful beach. The star friends are amazing; they do everything they can to make your vacation great. Shows are also really great! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sam
Amazing place great vacation
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
This hotel and resort is an amazing place. The staff are all so friendly and helpful. There is a great selection of food and restaurants. The entertainment team keep every busy and put on great shows. The hotel is kept so clean. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Josh
Wonderful holidays.
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Had a great time at the iberostar tucan! The food was great, with a big variety. The shows were amazing with so much effort put in every night. But most of all the star friends are fun, friendly, entertaining and try to help you in every opportunity. Would recomend this hotel to everyone read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Julie
Great Resort! Great People!
  • Recommended hotel
  • Friends
  • Beach holiday
  • April 2014
What a great week! This resort is beautiful. We had a terrific experience with each and every staff member we came into contact with. Everyone was happy and helpful. The beach and swimming area at this resort is incredible. We spent several hours each day floating in the ocean on our rafts ... it doesn't get much better than that. The entertainment staff was so welcoming and loads of fun (thanks for making our stay awesome ... Baldemar, Isvan, Angie, Andres, Carlos, Adrianna, and Lalo)! I would definitely recommend this resort to family and friends! read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Ken
Wow, perfect vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • March 2014
Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day! read hotel review
  • Room
    6.0

    New mattress this year made the beds perfectly comfortable. Rooms are clean and basic.

  • Gastronomy
    6.0

    Food is very good. Restaurants are superb and the buffets are dependable and great.

  • Service
    6.0

    Best animation team in the world. Thanks very very much to Yohel and Mauricio and Baldemar and the team. My 17 year old son always had a dozen fun things to do and the animators gave him a fantastic time!

  • Sport & Leisure
    6.0

    Four pools to choose from. Water is perfect, not too much chlorine! Entertainment as mentioned is the best! The animation team works tirelessly to make it a fun vacation for guests of all ages.

  • Hotel
    6.0

    Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day!

  • Location
    6.0

    Short to medium walk to the town of Playa del Carmen. Great beach, lots of room. Empty jungle to the south.

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Anja
Great hotel.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2013
Absolute Iberostar standard. Everything was great. The only thing you can complain is the wireless internet offer. It costs about 7 $for 15 minutes in all hotels, it is everywhere for free. On the border of the sandos you can the wireless internet access. The location was great a bit away from the center of (5th Avenue for example) about 25 minutes walk. There there is everything (restaurants, bars, shows, disco, supermarkets (Walmart), shopping (luxury and bric -). Direct transfer is only recommendable, because it is the last hotel in this section. Direktransfer about 1 hour. Tulum is about 1 ... hour away and the ado buses to reach. From Playa del Carmen (5th Avenue) several times daily on sundays. Price per way per person about €4.50. entrance costs in Tulum about €7.50 per person. In comparison, this tour for 5 0 $/ person ☺ The sea is great, crystal clear, clean with great fish. The hotel is super clean, the people are friendly. We will definitely come again. We were now to 2. time in Mexico and is certainly not the last time. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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George
Great beach, tropical paradise
  • Recommended hotel
  • Families
  • Proof of booking
  • Beach holiday
  • December 2013
Travelled in December with my family. Wonderful beach and a small, easy- to- get- around hotel. The central area is tropical with lots of animals. Howler monkeys, agoutis, flamingos, swans, iguanas, etc. The buffet food was ok, but the specialty restaurants were quite good, especially the Steak House and the Japanese. The rooms were basic, but clean and a fairly comfortable bed. The staff were very friendly and made the rainy days seem a lot more pleasant. The hotel is in Playacar which is about a 30 min walk from Playa Del Carmen. I would recommend and would go back. ... If you are a beach lover- this hotel is great. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Xenia
Hotel in a dreamy tropical garden.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2013
The tucan is - together with the sister hotel Quetzal- in a really huge garden/tropical wooded embedded. On winding paths one goes through the middle of the 'jungle', past waterfalls and stream, meet all kinds of animals. After so indescribably beautiful way leads up to the beach, which really gorgeous fine sand, flat and wide. Several restaurants, all-inclusive. Delicious food, very varied, super quality. Variety of entertainment, which never intrusive. The only drawback this really great hotel is, that the décor in the rooms is not the most up-to-date is. During our stay, but, for example, to flatscreens moved. All ... in all a fantastic hotel, which we can highly recommend. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
Close
Beatrice
Great hotel and great area.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
The hotel is really great and it was worth it! There a vacation would make. One of the cleanest and friendliest hotels, the we have ever had. There was nothing at all to complain about. To emphasize is the friendly staff and it wasn't false. The staff are simply sunday Even when the food was regularly by the cooks the temperature of the food compared. Where there are already such a thing? We were completely satisfied and would not hesitate to go there again. We suspect time, that in all hotels Iberostar so is. read hotel review
  • Room
    6.0

    The rooms are very large, and there is really everything was available. Who in the vacation still iron would like, can do so. Both ironing board and iron are available. There was at least on tv Deutsche Welle, so you have to go at least a bit were informed.

  • Gastronomy
    6.0

    It is next to the normal restaurant 5 theme restaurants, all of which were good. We found the steakhouse the best, the meat was simply fabulous. All drinks were also original, for example, period, Campari etc. With all inclusive is not always the case. The hygiene in the restaurants was also to be highlighted. It was constantly being cleaned, the chefs always had disinfectant in the proximity and all food was on the temperature kept under constant review. It was also always refilled everything.

  • Service
    6.0

    The service there was nothing to complain about. No matter where, always friendly. With english you definitely got further. Sometimes there was also a few phrases in german.

  • Sport & Leisure
    6.0

    Pool and beach are simply great. The animation was very pleasant were so not permanently on the chair. Unfortunately it is also so, the many believe, you need to reserve loungers in the morning. There are signs everywhere, the this is prohibited, but unfortunately the hotel not. There were enough beach chairs at the pool and at the beach available, so you didn't have to reserve.

  • Hotel
    6.0

    The hotel is really great and it was worth it! There a vacation would make. One of the cleanest and friendliest hotels, the we have ever had. There was nothing at all to complain about. To emphasize is the friendly staff and it wasn't false. The staff are simply sunday Even when the food was regularly by the cooks the temperature of the food compared. Where there are already such a thing? We were completely satisfied and would not hesitate to go there again. We suspect time, that in all hotels Iberostar so is.

  • Location
    6.0

    The drive to the hotel took about 1.5 hours, since it is the last hotel in Playa del Carmen is. In the immediate vicinity there was a shopping center and in front of the hotel are always adequate taxis available.

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Petra
The 3 time in this hotel.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
We were now the 3 time in this hotel. The rooms are ok. Cleanliness was also alright. The only thing we can complain about, that our bathroom mirror the whole two weeks not cleaned. Our criticism is, that the hotel does not provide, the reservation of the pool chairs ends, in the morning at 5:30 a. m. we were regularly from the people through the slamming of the doors woke us up, they said they must have to reserve beach chairs, which absolutely nonsense, as the hotel enough beach chairs and umbrellas. The same 10 minutes later at the ... back. There should really happen. This is also the reason, why we this hotel wouldn't book. You could until 10:00 a. m. breakfast, but at the latest around 6:00 a. m. wachgemacht have been. read hotel review
  • Room
    5.0

    The room size is ok, You mentioned above, the cleanliness was okay. The only thing that bothered us, that the mirror wasn't cleaned.

  • Gastronomy
    4.0

    That breakfast was still good. That dinner was three or five years and better. We were disappointed. The main restaurant is very clean. The tables are right again again covered up, so that you don't had to wait.

  • Service
    5.0

    All the people are very friendly. Whether with or without tips. We did both tested. They speak great spanish or english. Sporadically also understood german but very few.

  • Sport & Leisure
    5.0

    We have only the water gymnastic at the beach and Zumba at the beach take part in. It was great. The entertainer is a class for itself. He could the people all animate to take part, so that all the people in the water gymnastics with made. Really great, Umbrellas were plentiful, as well as chairs. That is why we can the handtuchreservierer not understand, also the people, who may want to sleep a bit longer, in the morning at 5:30 a. m. with slamming doors awake made.

  • Hotel
    4.0

    We were now the 3 time in this hotel. The rooms are ok. Cleanliness was also alright. The only thing we can complain about, that our bathroom mirror the whole two weeks not cleaned. Our criticism is, that the hotel does not provide, the reservation of the pool chairs ends, in the morning at 5:30 a. m. we were regularly from the people through the slamming of the doors woke us up, they said they must have to reserve beach chairs, which absolutely nonsense, as the hotel enough beach chairs and umbrellas. The same 10 minutes later at the back. There should really happen. This is also the reason, why we this hotel wouldn't book. You could until 10:00 a. m. breakfast, but at the latest around 6:00 a. m. wachgemacht have been.

  • Location
    6.0

    The hotel is approximately an hour away from the airport, one can very well on the street or at the beach to Playa del Carmen walk. They are about 50 minutes. There you find everything that you need. The people are very nice. A clear no was accepted.

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Jan
Fantastic holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
Here there was really nothing to complain about! Our honeymoon was just super. The hotel is the service very good and each desire is fulfilled. There are many americans as guests, but it didn't bother us read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Michael
Malo kin-good sun
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. Especially what the all-inclusive offer wise. As hotels in Turkey or Egypt and so on were still learn something. Friendliness and service is ... here especially highlighted. In the hotel they spoke mostly spanish and english. German rather through sign language understood. With english and a few words in spanish but we had no problems. There were of course german, the shocked and not understood, why the employees do not speak german and why the einreiseerklärung not in german was. Otherwise very mixed, worldwide-international clientele. Occasionally fell some americans, springbreaker, as well as what older times unpleasant, but overall all were relaxed and friendly. Perhaps that is because of the weather. read hotel review
  • Room
    5.0

    The rooms are big enough and nothing special. You're but really only for sleeping there. Daily cleaning and the rooms are really super clean, even if you the bathroom the age. However as mentioned, clean and no mold. Air conditioning and fan you can turn on, if you the room leaves. This is the outside temperature very nice. Minibar was refilled daily (beer, soft drinks, water ) and every day there are a new hand towel animal. Also here without tip. Tip: give the reinigungsmädchen a few Peso tip and everything is still faster and better taken care of. Tv-there was a tube tv in the room with a german program (dw). The time lag in addition. You need not. Coffee maker, iron and safe is possible in the room free of charge available. Our room was with 2 king-size beds. This is for a couple very pleasant. With child, if 2 adults in a bed sleep (1.40 meters wide) but a bit cramped. Since one is from home,. There the beds masoned and no sattled frame had, they were also took some getting used to, very hard.

  • Gastronomy
    6.0

    There are 2 buffet-style restaurant and 5 a la carte restaurants and at the beach during the day still a self-service fast food stand. The a la carte restaurants (we were in the mexican, with the japanese and the italian) could not convince us. Very good service and also good (japanese) show, the food was however not as good (which is now review of a high standard). Different at the buffet. The dishes were very international, perhaps somewhat american style. There was always a small mexican corner. The choice is for every meal time huge. Whoever complained here or nothing to find out, of which i even home food. The all-inclusive offer left really nothing to be desired. There is also always seafood (fish, shrimp, even cancer or prawns) and, of course, all kinds of meat. It is much live and on request cooked/sputtered. Early there were fresh (live ) squeezed juices. From pineapple over orange to prickly pear and much more Ice gives it the whole day, both soft -, as well as scoop of ice cream. Tastes both super. The only thing which bothered us a bit, that the dishes very little seasoned. Finally, the Mexico – but, of course, were enough spices since, in order for this afterwards to fix. As very pleasant we found the non-smoking in the restaurants. (for smokers always difficult to imagine, it is for non-smokers also in the open very unpleasant, if amongst others with the meals the fog envelops.) For us an absolute plus. As you the whole day food, really the whole day, there were no meal really rush hours or wait. Everything was totally relaxed, the was very pleasant. Some people complain about the lunch. To that it must be mentioned that, that those are the lazy to walk and only the two restaurants by the pool used. In the restaurant La Hacienda on the Quetzal-side there was daily a huge, an excellent lunch buffet in the delightful setting. You need to stop only a couple of steps through the jungle walk.

  • Service
    6.0

    The service and the friendliness, especially with the small maya, are really outstanding. Problem immediately. All are really super nice and always a smile for a desired. Even without giving any tip. It is always and everywhere cleaned and well maintained. A better service we have never experienced. Also at the front desk or the guest service was always friendly and helpful. In the hotel the photographers very active, make nice pictures (in the Karibik setting not difficult). Since costs a picture (13 times 18)! Hold on! But right time 10,- Euro. The is hefty price.

  • Sport & Leisure
    6.0

    The sporting offer at the day was very extensive. It should according to the animation over 25 activities take place. The entertainers are however not pushy at all. You want peace, you will always find a cozy spot. The pool is very big, unfortunately not completely salzwasserfrei -but bearable. Unfortunately, the limestone stairs and edges already partly very attacked and edgy. There should soon modernization will be carried out. There is a separate pool bar, usually from the americans loudly manned. The alcohol and uringehalt in the pool but i would not want to test. Sunbeds at the pool and the beach were all day to get. Reserve was thus not necessary. Of course there was also here again and again a few unbelehrbare, the already 6:30 a. m. on your couch until 7:30 endured. Mostly german retirees, the time of other, the towel stolen. Towel exchange is anytime by the pool possible. The evening animation is very professional. We were although it is only some, because we with 5-year old daughter traveling. But what we saw was of a high standard. Unfortunately, the evening shows in the middle on the complex and very noisy. The echo then always through the complex and once you go to bed early should, this can sometimes be inconvenienced by that. Since it usually to at 23:30 hours. There is a kids club, as well as the kids disco. But only in spanish and english. As loses a german-speaking child fast the desire and do not want to join in. But this should not be a criticism-after all, we are in Mexico. Attraction for kids is the clown, the times the week for the kids funny luftballonfiguren made.

  • Hotel
    6.0

    The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. Especially what the all-inclusive offer wise. As hotels in Turkey or Egypt and so on were still learn something. Friendliness and service is here especially highlighted. In the hotel they spoke mostly spanish and english. German rather through sign language understood. With english and a few words in spanish but we had no problems. There were of course german, the shocked and not understood, why the employees do not speak german and why the einreiseerklärung not in german was. Otherwise very mixed, worldwide-international clientele. Occasionally fell some americans, springbreaker, as well as what older times unpleasant, but overall all were relaxed and friendly. Perhaps that is because of the weather.

  • Location
    5.0

    The hotel is about 1 hour of Cancun and 5 minutes from Playa del Carmen away, at the resort playacar. It is the next to last hotel direction Tulum. Then comes jungle. The hotel is, as well, in a jungle integrated. Absolutely brilliant. Stray animals like in the zoo. Peacocks, coatis, agoutis, iguanas, flamingos, turtles and, of course, the howler monkeys. There can but also time, that the already times 5:30 a. m. owned noise before the balcony make. At the hotel jungle borders the large pool and then comes the caribbean beautiful, white, very wide sandy beach. (a review i read, that the beach too narrow is. Total rubbish, i don't know, where the reviewers was) There are shops absolutely overpriced in the hotel. About 5 minutes walk away is the Plaza playacar, a small shopping arcade with moderate prices and all, what it usually is too. To Playa del Carmen one drives for 70 pesos with the taxi (about 5 minutes). On the 5. avenue is caribbean shopping feeling to experience. As you should go there again. Very good atmosphere and bright colors, where you look.

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Steffi
Unforgettable vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The Iberostar Tucan is simply a superb, somewhat older hotel in a great area, that the vacation unforgettably made! Everything was integrated into the surrounding jungle, however the way to the beautiful, wide beach is the vegetation and animals, the all already several times were enumerated, an experience! The beautifully landscaped pool invites to relax, daily program the entertainment, the not obtrusive nor annoying is, leaves no boredom! Cleanliness was largely written! Almost exaggerated. ☺ you can not even in the toilets around the pool and at the beach go, without someone outside the cabin on the flash is. Can ... also feel embarrassed. ☺ beware strandflöhen! We weren't the only ones, the in the evening your feet to miss-mosh scratched have! read hotel review
  • Room
    5.0

    The rooms are a little bit outdated, which really did not disturb however! The beds are super comfortable, air conditioning worked well, mini bar was mostly overcrowded, in the bathroom enough room, the balconies are huge, it is always perfect cleaned Shortly: there are just nothing to fault! We felt really good! :-)

  • Gastronomy
    4.0

    Tzja. The food. We had to us, of course, to get used to, the in Karibik (not only in Mexico) the meals now times' luke warm ' are served. Which given the hot temperatures, of course, is of advantage! Choice is big, for any taste is something for everyone. But if you the theme restaurants used, you eat just not like in the main restaurant. They are already pretty darn good! Absolute must is the breakfast directly at the beach! Drinks are great! No cheaper poonch, you will at the beach like by the pool served. Cups were rare empty!

  • Service
    6.0

    Very friendly staff(even without giving any tip! ) ,you had to the meal never for a long time on the beverages wait. Short : everything was fine, we were very comfortable! We had no complaints! Therefor i cannot judge, as these are dealt with.

  • Sport & Leisure
    6.0

    Free time activities offer was huge, the entertainment gives itself trouble correctly. But you also find corners at the beach and at the pool, where you nothing at all of entertainment easier! So it is something for everyone. The pool bar is great designed, but we didn't really use, since these are usually of americans was taken, the also for the toilet halls the bar not really left. Beach chairs were sufficiently available! Despite numerous reservations we found again and again enough room for relaxing! Umbrellas could be added with the ' handtuchstand' free of charge check-out counters! On the towels, the free from the hotel made available will, be careful! The by the pool time stolen! This then at the towel boy report! Otherwise this bill!

  • Hotel
    6.0

    The Iberostar Tucan is simply a superb, somewhat older hotel in a great area, that the vacation unforgettably made! Everything was integrated into the surrounding jungle, however the way to the beautiful, wide beach is the vegetation and animals, the all already several times were enumerated, an experience! The beautifully landscaped pool invites to relax, daily program the entertainment, the not obtrusive nor annoying is, leaves no boredom! Cleanliness was largely written! Almost exaggerated. ☺ you can not even in the toilets around the pool and at the beach go, without someone outside the cabin on the flash is. Can also feel embarrassed. ☺ beware strandflöhen! We weren't the only ones, the in the evening your feet to miss-mosh scratched have!

  • Location
    6.0

    The hotel is in a private, secure district of Playa del Carmen! Nearby the area is a small shopping center, many great private homes and a golf course! On foot at the beach along one needs approximately 30-40 minutes to to the center from Playa del Carmen. A little tip! Bicycle in the hotel rent and the area until Playa explore. Also in the center there are enough options, the wheel off to the shops, restaurants, enough money! One is fast also at the port from Playa del Carmen! From there, take the ferry to the isla cozumel. All other sights such as the isla mujeras, coba, Tulum and chichen itza from us in the hotel booked and definitely recommendable!

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Monika
Great vacation, we will be back
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
In this hotel we had a great relaxed vacation. The complex is so comfortable by the open architecture. In the morning by the small jungle to the beach see the sunrise, brilliant. Strong praise also to the kitchen, who found there nothing, sorry, that everywhere something to moan about. The rooms Were always really clean and also everything else around. The excursions over Neckermann were very good organized. (thanks to Erik from the travel agency). In short, we know where we in march 2014 are, but this time 3 weeks. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Giuseppe & Nicole
Again brilliant!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • January 2013
This was already our 2 visit to the tucan and it was again unbelievably! Extremely friendly staff, friendly, nice and really! The food was very good and with a lot of variation and please if you didn't find anything there, should only vacation majorca and curried sausage and Schnitzel food! Service is incredible and so nice! With a few Dollar one has then the already so friendly people as friends for life! Beach a dream and food really great! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Margit
Nice hotel, however bad food
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
Great hotel. Especially friendly and helpful staff, gorgeous area and the beach, but the quality and selection of the food leaves a lot to be desired! Wasn't in any way the sterneangabe, not even for Mexico! We had a junior suite with a view of the sea booked, most expensive rooms, but were consistently loud american weddings in the evening, so you in spite of the closed patio door not talk, television, sleep... Could. This room was nice, but not recommended, unless you like it. No desk in Playa del Carmen mr angel book, disastrous organization. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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