Hotel Grand Palladium Colonial Resort & Spa(4.5 stars)

Carretera Chetumal-Cancun Km. 256-1 Building 1 Show map

Average rating

263 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.1
  • Location
    5.2
  • Food and Drinks
    5.3
  • Sport & entertain
    5.5
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81 hotel reviews in Englishsorted by travel date
Karsten
A dream
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Beautiful huge big hotel several together as hotels, which one on foot or with a small bimmelbahn can explore. The pools are all top. All bars charms beautiful drinks. Small drawbacks perhaps at the pool bars. The beach is partly a bit rocky, but not everywhere. Snorkelling at the beach at the beach is possible, have rays and up to 50 centimeter large fish. The beach and the pools have plenty of beach chairs, but early reserved with towels which for us it was incomprehensible was, what the hotel management should respond! read more
  • Room
    6.0

    Room with a bath single beds terrace tv with dw.

  • Gastronomy
    6.0

    Cleanliness in the whole complex was great.

  • Service
    6.0

    Friendliness and room cleaning were very good. With german there is a few but with a few broken in several languages we came always at our objective.

  • Sport & Entertainment
    5.0

    Leisure facilities including Volleyball, darrt, gymnastics, water polo, and animation at the pool

  • Hotel
    6.0

    Beautiful huge big hotel several together as hotels, which one on foot or with a small bimmelbahn can explore. The pools are all top. All bars charms beautiful drinks. Small drawbacks perhaps at the pool bars. The beach is partly a bit rocky, but not everywhere. Snorkelling at the beach at the beach is possible, have rays and up to 50 centimeter large fish. The beach and the pools have plenty of beach chairs, but early reserved with towels which for us it was incomprehensible was, what the hotel management should respond!

  • Location
    6.0

    The beach is circa 1 ; 5 kilometer long, but not everywhere for swimming by the stones adequate. Every hotel has a few small shops, in the evening there is a small market with a lot of junk. The 8. restaurants, and the buffet-style restaurant were a small dream. For breakfast you had to sometimes on the coffee and cups a bit of a wait, but it was a holiday! Wonderful trips we had already with a 4 day trip.

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Andreas
Relaxing vacation in a good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
If you want a relaxing beach holiday, combined with excursions to the historical sites yucatan to spend wants, is this hotel very good. Around 30 kilometer south-west of Playa del Carmen away, offers this huge, from 4 hotels existing, with-for the walking lazy-comfortable bimmelbahnen related complex a comfortable, relaxing and fun filled holiday. 5 pools (of which 2 adultpools and 1 salt water pool both without animation), 8 theme restaurants in addition to the usual verköstigungsmöglichkeiten of an all-inclusive hotels, as well as numerous bars offer a variety of leisure of the finest quality. The spa and the integrated gym ... (also with a pool) are very magnificent and full of experie. Certain restrictions exist at the beach. The beach itself is very nice, however somewhat ' crowded ' even if it always vacant chairs - then evenly in the sun - there was. However, the course into the sea less Carribean like, there are also near the banks usually is very rocky and the 'stone free' access the those who like the water with drinks in the hands are close to each other. Take but at peak times in the pools. You have to stop by ☺! The front desk is sometimes a bit overstrained vort all if the ' weekend holiday-makers' from the united states heuschreckenartig occur. Otherwise was the service in and out of the room (had a junior suite) exemplary and very pleasant. Regular tip makes it even more perfect. All rooms still had the old crt tv, but we weren't there to watch tv. If you want to have a fun time should be at least reasonably be english speaking. The correct spanish word timely shows and improved the service again perceptible ☺! Otherwise would be the hotel somewhat more consequence good. If you have signs up, in which you could get the feeding of where the hotels surrounding kommunistische verbindenen wonderful jungle animals prohibits, then that should be nachgehalten are. It was always distressing to see, like the tourists in dense row directly in front of and in addition to these restrictions and the animals fed with the score, that some of these smart join not any more the fed waited, but directly at the adults and children hochsprangen. Definitely not exciting. Already not at all if infants and babies there are. The same applies to the reserve of the chairs. If you have clearly the instruction spends, that the hotel the don't want to, then you should also nachhalten otherwise it goes on some days not without, shade if you like! That we with the backhaul simply from the Neckermann travel agent were forgotten and us in the short term to make smart had, can the hotel not be accused and is only for the sake of completeness be mentioned. Conclusion: it was proved relaxing vacation. We would go back this hotel definitely again choose, it should again Yucatan should be. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Monika
Dream holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
It was a really great vacation can only be recommended and geschmecker are different the one pleasest the other not. Would definitely come again. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
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Franz
Palladium gladly again
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • March 2013
Everything super, totally friendly staff, great food especially in the theme restaurants Evening entertainment very varied, good shows read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Martina
Viva Mexico - magnificent vacation - many dankl!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
It was an absolutely great holiday. This hotel offers really everything your heart desires. You get all the possibilities of the leisure activities. The choice is unbelievably varied, for example a variety of adventure tours with a lot of nature and animals, or romantic evenings at the dream beach, perhaps parties or nevertheless rather cultural programme, may be a bit wellness or 'hard' sport. Is great, you get a lot of excursions without 'guide' to do. We have never had such a different selection of pool areas can be enjoyed. Whoever complained here or missed something, it is your own ... fault and should stay at home. The staff is very polite and helpful and at any time approachable. We had a lot of relaxation, but also fun, could love people meet and would prefer morning back. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Nicole
A really beautiful holiday - definitely again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
We had a 3 junior suite on the 3 floor, villa point 9 with proximity to beach and to the pool. The employees were always diligent on the way and make clean. Guest structure-all ages is available. Circa 80% americans/canadians, then spanish, (russians more than german). read more
  • Room
    5.0

    The junior suite was large. The bathroom could have been bigger -2. it was difficult to make, without, that it is on the feet force. Shower is the bathtub, so that it other guests difficulties with the entrance might be. Sofa, seating area with table, tv, minibar, pantry, coffee maker, telephone, large fan, air conditioning, ironing board, iron, scale, make-up mirror, hair dryer - everything available. On the balcony there was two chairs and a table. Unfortunately, there was on the balcony no laundry rack/leash on the one for drying the swimming suits can. There is a line, the the bathtub retension can. However the bathroom has no windows, only a fan and since drying things bad.

  • Gastronomy
    6.0

    There are several buffet-style restaurant or à la carte restaurant. In the à la carte, it is usually to wait. If i have understood correctly, can the guests of the royal suites the tables book in advance. Especially desires, seems the italian restaurant (Porto vino at the white sand) to be. We had it sometimes spontaneously try to arrive there, but 1,5 hours wait was too long. A tip from canadian guests was, quite early to go-then it could with a table work. Who in the restaurants didn't find something to eat, is probably on the wide choice at different dishes overstrained. Tips were not requested, but we gave it still gladly.

  • Service
    6.0

    All the staff are really nice and friendly. The communication folded well-in english. Without good english or spanish skills, i would not to Mexico trust. During the room cleaning there was nothing to complain about. Mini bar refilled daily.

  • Sport & Entertainment
    6.0

    %blank% at the beach, as well as by the pool there were sufficient pool chairs available-without reservation with towels, although it in spite of the a few share of german also very gladly powered! ;-) Per person a pool towel, that daily, if you want it, against a clean swap can. If you are looking for employment, is guaranteed. There is a whole plan of activities. There is a sport center, a mini-golf course, table tennis- and beach volleyball fields. Wasserhandball was played. Dance classes, yoga and so on at the beach/sea there are other possibilities, but there are external companies, the surfing, jet skiing, diving and snorkelling with turtles offer. Who wants, can also be a half hour segway-must however also paid separately are (25 American Dollar). The large spa area in the hotel is very nice. Massage, kosmetik, hairdresser, etc. Cost extra but on the room bill written.

  • Hotel
    6.0

    We had a 3 junior suite on the 3 floor, villa point 9 with proximity to beach and to the pool. The employees were always diligent on the way and make clean. Guest structure-all ages is available. Circa 80% americans/canadians, then spanish, (russians more than german).

  • Location
    6.0

    The palladium hotels & resorts has five different hotel complexes (kantenah, colonial, riveria, white sand and the royal suites). We had us for the colonial decided. All areas are all the guests accessible. There is 14 restaurants, 16 bars and 7 pools. A disco, a sports bar with billiards and table football), 2 teatros in which the shows take place. There are both small ' shuttles' the only the lobbies to leave, as well as 'shuttles' at the various stops to the villas make a halt. I would have liked a rumrüstung of vehicles from diesel to z. example hybrid. From the airport, the hotel is about 1 hour away 20 minutes-we had a direct transfer booked. To Playa del Carmen about 20 minutes to the night life, you can say, that the coco bongo (show and disco ) in Playa del Carmen time must have seen. Us only the price put off (at the weekend 70 American Dollar/per person) but the show and the party was a once in a lifetime experience. From the hotel it goes with the bus around 9:45 p. m. los-back then the night around 3:30 a. m.. Every evening was another show/event in the hotel been ordered. A bar at the beach has 24 hours open.

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Gabriela
Fantastic vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
Hotel with 4 hotels, the facilities (except royal suites ) like for instance restaurants, bars, pools all could be used. Very well maintained facilities, lush vegetation, varied food, tasty cocktails - very recommendable! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Maria & Toni
Dreamlike honeymoon
  • Recommended hotel
  • Families
  • Translated
  • Countryside & spa
  • January 2013
Dreamlike honeymoon. Friendliness and accomodating the complete staff. Ideal weather, wunderbäre beaches and great offer read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Nico
Great vacation
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2012
A great vacation colonial worn. Gorgeous beach, everything that the heart desires. That beautiful clear sea is absolutely for snorkelling a variety of fish. Many canadians, russian and german in the hotel. Here also a quite warm greetings to Ulli and Alfred, a message here i would be happy. All in all a great vacation used read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ingeborg
A wonderful vacation with one limitation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
We have three wonderful weeks at the grand palladium colonial spent. The hotel offers because of the altogether 5 areas a variety of opportunities, its day to spend. We usually the morning at the beach close to the demarcated area for the guests of the royal suites Yucatan spent. There was at 08:30 hours almost deserted and you could press your desired place select itself. After the lunch we gladly by the pool the palladium Riviera/white sands anyway, here it was much quieter than at the main pool the colonial/kantenah. Who still more peace wishes, for the ' adult ... pools ' (no children) in the middle of the mangrove forest recommended. During our stay found nearly daily weddings at the beach instead of. The building of the colonials see newly renovated and our standard room was like new, if one of the older furniture apart. However that didn't bother us. The room was big enough, had a spacious closet with a safe and a bathroom with a bath. You don't need more. Less beautifully was then beginning december the variety of older russian guests (felt like 80%), the also the otherwise pleasant leereren beach section at the royal suite area took (and usually still before 08:00 o'clock the entire beach chairs reserved) and then into large large groups more or less loudly spent the day. Since you could only flee. Also the dinner we have in this period approximately 1 week long) then rather in the specialty restaurants were eaten, because the eating habits of the russians but to be desired leaves. Thank god the horror was then from mid december over and there were more and more families with children from the USA (we then nevertheless rather than the eastern guests). Otherwise we were always very satisfied with the service in the restaurants. We had contrary to other statements in these evaluations always a fresh decorated table, got (except for a only exception) always immediately our coffee for breakfast and our drinks for lunch or dinner. We can therefore only praise the service comment. The ladies and gentlemen were always very welcoming and very friendly. The room service was also good. We were every day with the different figures surprised, had always more than enough towels and the various bottles in the bathroom were also always refilled. We booked only on arrival our closet and the drawers damp wiped down, because there was a little dirt had piled up. The diversity of restaurants really impressed us and tasted was hardly anything to complain about. In the ribs and more we have the best steak and the La Laguna (from there, you could also beautiful outside on the lagoon food), la adelite, as well as the sumtuori we would like to point out. But also the theme nights in the buffet restaurants-in particular the fischerabend with a variety of seafood and fish-highly recommended. And one should also not hesitate, the mexican dishes to try. The grand palladium, therefore really warmly recommend, if you from the small drawback with the limited access to the sea it's expense. Otherwise was the sea wonderful. The vast number of russian guests early december, probably this trip to supersupersonderpreis got (the impression you had at least the majority of the guests), however not again, since the standard of the hotel significantly down it. We have basically nothing against russian guests, we also have other experienced with very attractive and extremely well dressed russian women, who knew how to behave themselves. But this group was definitely not to that. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
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Nicole
Who here new year's eve to celebrate wants is wrong!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
Huge hotel area in the middle of a 'jungle' location. Consisting of palladium kanthena, colonial, white sand, Riviera and royal suites. All together approximately 1600 rooms 8 buffet-style restaurant, 8 restaurants, several bars. It must all furnishings (except from the royal suites) all guests could also be used. Free of charge wi-fi in the lobby. All-inclusive includes all alcoholic beverages (imported) Grounds, rooms, toilets, pools, restaurants etc. Are very clean. All nationalities and all age groups are represented here. Celebration on 24,12 and the 31 december really boring. No. Party, no fireworks! read more
  • Room
    6.0

    Large with air-conditioning, minibar, tv, safe, coffee maker, shower, or bathtub. Everything very clean!

  • Gastronomy
    5.0

    The themed restaurants are brilliant! The buffet-style restaurant is also very good. However the warm meals often not even lukewarm. Very wide choice. The buffet-style restaurant are very big and exhale as. Waiters are very polite. No reservation in the theme restaurants possible! Mealtime therefore at 18 o'clock or from 19 o'clock queue and hope, that you get a seat.

  • Service
    4.0

    Staff is very friendly, almost all of them spoke english. Change of towels every day in the room, daily cleaning of the rooms. Faster cleaning service for clothes.

  • Sport & Entertainment
    5.0

    Huge pool mitvielen beach chairs and shade. At the 31 december were all couches were occupied and one had a certain 'Ballermann-feeling '. There is a mini, midi and juniorclub. But i know nothing about the quality. During our stay beside various sports biertrinkwettbewerbe ( kampfsaufen ), tequillaverkostung, schminkkurse (makeup) and classes in the hand towel folded (animals, flowers) offered. The animation is however extremely noisy. Depending on, where one is, can one also times by 3 different activities fully be bombarded by sound. Also at the beach there are a lot of beach chairs, however, little shade. You can diving, surfing, snorkelling, pedal-boat and catamaran. In the seashore from kanthena there is an external rental for waverunner. Really recommendable! 30 minutes us $65.

  • Hotel
    5.0

    Huge hotel area in the middle of a 'jungle' location. Consisting of palladium kanthena, colonial, white sand, Riviera and royal suites. All together approximately 1600 rooms 8 buffet-style restaurant, 8 restaurants, several bars. It must all furnishings (except from the royal suites) all guests could also be used. Free of charge wi-fi in the lobby. All-inclusive includes all alcoholic beverages (imported) Grounds, rooms, toilets, pools, restaurants etc. Are very clean. All nationalities and all age groups are represented here. Celebration on 24,12 and the 31 december really boring. No. Party, no fireworks!

  • Location
    4.0

    Approximately 60 minutes out from Cancun airport, 28 kilometer to Tulum. Here there was mostly from 22 o'clock live music, before vrschiedene shows (moderate). Disco in the Riviera from 23 hours. The spa is huge and fantastic. The prices are with which in Germany comparable (cities). Hot stonemassage, 80 minutes $us 140. ask beforehand, what massaged is. The hot stones, the belly completely hilarious. Then the treatment must be evaluated? Everything worse than 'very good' must be justified in writing! Then tried the spa team to justify. I found it somewhat annoying!

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Romy
Great complex - comparison junior-mayan suite
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel is part of a resort with a total of 4 resorts, which seamlessly merge (kantenah, colonial, white sands, Riviera). The complex is at size hard to beat and everywhere you will find general plans for better orientation. Except for the royal suites section may all furnishings full use. We were 2 weeks in this complex and have definitely not everything seen and that, although we always on foot on the way were and deliberately on the drive with the offered shuttlefahrzeugen uprade. The orientation at the start not very simple. While we were there, there were lots of ... american, canadian and russian guests on the complex, relatively few germans. The entire resort is in a very clean and well-kept state, including the total which resulsted that. The pool area is huge, but we were never in it, because the sea quite simply a dream was. read more
  • Room
    6.0

    Since we a trip untrnommen have (classic Mexico round trip TUI) we have the first 4 nights on the round trip booked a junior suite and then the mayan suite for 10 nights enjoyed. You can actually with both nothing wrong. The junior suite we were in the block 9 on the top floor and had a nice view from the balcony, which smaller around some than in the mayan suites. The junior suite had two wide beds, was elongated and the access was conducted on the staircase. The mayan suites, the access to the really large terrace with hammock, which also from other rooms is not observable. The mayan suites are in buildings with only 8 units, are larger, have a double bed and a large bathroom with double sinks, bathtub and separate toilet, and bidet and a shower. They are peacefully located yet nearby to pool and beach. The rooms all have an iron and ironing board, a safe, and a mini bar, the refilled daily is. There is a Waage available (important to overweight the flight home to avoid) and also enough clothes hangers.

  • Gastronomy
    6.0

    The complex has more than 20 bars, as well as next to the buffet-style restaurant with 8 specialty restaurants (brazilian, grill & bbq, italian, chinese, mexican, steak house, mediterranean, and japanese). We have all tried and can really recommend it. All the restaurants have a private atmosphere and one can really good food. The buffet is huge and above all for breakfast it is very nice loud, which in the number of guests wasn't avoidable. Since we a little calmer prefer, we have in the evening the specialty restaurants is preferred. One also didn't reserve. The restaurants are until 22:30 o'clock open and should not free, you got a time, as long as it takes and call again, or you get a peeper, the is activated, as soon as the desired table. In every restaurant there is also a german menu, so that you don't puzzle must, which one ordered. There is very good drinks and cocktails at the bars, whereas the taste of bar to bar already type can. Our favourite bar was the pool bar the colonial, as they especially in the evening not quite so busy and it was here in my opinion the best bananamama was, thanks to arturo.

  • Service
    6.0

    We stayed during our entire vacation not a rude mexican experience. Everybody was always nice and friendly. The rooms were cleaned perfectly. Wishes are taken into account.

  • Sport & Entertainment
    6.0

    As already mentioned was the pool huge and throughout the day (except 13-15 hours) there was also entertainment, which we didn't make use of. Whoever likes it quiet, is at the beach definitely better cared for. In the evening there is from 9:00 p. m. colonial the entertainment and if you then not enough has can directly go further in Riviera the next programme. What we saw was really professional. If you then still not enough is 11:00 p. m. the disco unsafe (is located right nearby the theatre of Riviera). We stayed there during our entire stay not even once the disco managed, as every evening we beat to bed are fallen. For fitness in this complex anyway ensured, since one on foot a lot for the balance.

  • Hotel
    6.0

    The hotel is part of a resort with a total of 4 resorts, which seamlessly merge (kantenah, colonial, white sands, Riviera). The complex is at size hard to beat and everywhere you will find general plans for better orientation. Except for the royal suites section may all furnishings full use. We were 2 weeks in this complex and have definitely not everything seen and that, although we always on foot on the way were and deliberately on the drive with the offered shuttlefahrzeugen uprade. The orientation at the start not very simple. While we were there, there were lots of american, canadian and russian guests on the complex, relatively few germans. The entire resort is in a very clean and well-kept state, including the total which resulsted that. The pool area is huge, but we were never in it, because the sea quite simply a dream was.

  • Location
    6.0

    The complex is approximately 90 minutes out from the airport and is located on the highway between Playa del Carmen (circa 30 minutes) and Tulum (about 25 minutes). The kollektivos (public minibuses) drive directly in front of the hotel way, are inexpensive and really recommendable for individual trips. The complex lies directly at the beach, the area from the colonial with the most beautiful beach section has. The bay is quite large and you could at the beach to the left to the next hotel right until the end the hotel (Riviera). In this way is the salt water pool. Here you can also pelicans watch. The entire resort is a paradise for animal lovers and you can constantly his camera pull out (iguanas, coatis, raccoons, rodents, etc.) There are at the beach as well as by the pool enough loungers available. The beach is very beautiful, holiday under palms.

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Florian
'2. class ' in paradise...
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The hotel complex is really very big, initially, it is almost impossible not to get lost. But you know then quickly and also the somewhat vague formulated signs point you to some fehlversuchen. The majority of the guests come from the USA and Canada, followed by russians and europeans. The complex consists of several hotels, the facilities can be used. With the exception of the bodies of the 'royal suites', they are exclusively. And exactly that was the problem. We had a mayan suite and the area of the ' royal suites ' directly in front of our nose. If ... you so much money for a one time vacation paid, if you want to stop not as a guest 2. rate. Means: some beach sections must be an arc to be made, there is a smaller and poorer selection of drinks and you have to at the bar in a queue rank, while the mitarbeiterein, the only the guests for the 'royal suite' service, nothing doing at the bar stands. This prepared daily fresh fruit salad to, the then the counter issues and then nevertheless rather unfriendly against 'normal' guests defended. read more
  • Room
    3.0

    We had as mentioned a mayan suite, which on arrival in the sky highly praised. We were before in a Iberostar in Dominican Republic, there was the standard junior suite significantly larger and more luxurious than this room. There was tv, but we didn't use it, the mini bar is refilled daily with water, soft drinks and bad tasting beer. But one must also not on its rooms scourge. Air conditioning worked well, a coffee maker very good coffee and the bathroom with the outdoor shower was also not bad. We were rather disappointed, the surcharge for the mayan suite was not worth it. As a standard double room looks, we don't know.

  • Gastronomy
    2.0

    I'll start out with the beverages, i have in most of the other reviews missed. The bars have a good selection of drinks, there is both local, as well as international alcoholic beverages. For example sky vodka and jim beam, Bacardi and a whole load from tequillas. The beer was my taste not met. The coffee at the bars is very good, the for breakfast not. The food in the buffet-style restaurant (except for breakfast) we were an isolence felt. The diversity was good (still everyday the same), but the taste and temperature a catastrophe. Accordingly bad were the buffet-style restaurant then visit. I could imagine, that the food from rather poor quality is, as you the guests in the ' royal suites' yes what special offer must. By guests from this area we experienced, that the food clearly better. The possibility the boys there thus. The breakfast we found very good, it was much different and it also has really good tasty. Good bread you find of course not, but that is a german tourist not used to something else. There are 8. à la carte restaurants, the unlimited travel often use. We have the relatively fast for us have discovered, as the food in the buffet restaurant was so bad. The a la carte restaurants were much better. In a german restaurant would be one for certain dissatisfied with the food there, but it tasted. Tips are expected, a duty is of course not. Overall i have in the two weeks holiday two kilograms. And the completely without sport ☺

  • Service
    3.0

    The service under a roof is difficult, as it is very a lot of employees and it just also big differences. In the buffet-style restaurant you had to the waiters regularly raise, coffee for breakfast often only after eating. In the à-la-carte restaurants was the service significantly better. The room service came every day, it was almost every day cleaned. The staff at the hotel has well and worked quickly. Moreover, they were very friendly and also gladly times advised. Leaves you tip really with good feeling like time! It was also striking, that the staff (female) gladly gossiping by the complex runs and from the guests expected, by waiting on the wegessrand a pleasant walk past to allow. To 2. or 3. to each other... We had once a problem with the technology ' (air conditioning system on 17 degrees and no electricity), as electricity and air conditioning centrally controlled and in the system the duration of our stay not really being offered. Until the next morning was the problem from the systemtechnikern not to fix it. However as mentioned, there are such and such, so not everything is negative. ;-)

  • Sport & Entertainment
    6.0

    The animation is really good. Every evening there was a show, which was not overly long however therefor is very good. Afterwards was a band playing. The entertainers let at the beach in peace, if you want it. The sports we didn't use, it is however abundant, as the disco. At the beach there were enough beach chairs and palm trees, so you need to really not about seven there around a shade place to get. It worked even at half past twelve still... The loungers itself could be more modern, the poor one cannot abstüzen. Uncomfortable to read, however half so wildly.

  • Hotel
    5.0

    The hotel complex is really very big, initially, it is almost impossible not to get lost. But you know then quickly and also the somewhat vague formulated signs point you to some fehlversuchen. The majority of the guests come from the USA and Canada, followed by russians and europeans. The complex consists of several hotels, the facilities can be used. With the exception of the bodies of the 'royal suites', they are exclusively. And exactly that was the problem. We had a mayan suite and the area of the ' royal suites ' directly in front of our nose. If you so much money for a one time vacation paid, if you want to stop not as a guest 2. rate. Means: some beach sections must be an arc to be made, there is a smaller and poorer selection of drinks and you have to at the bar in a queue rank, while the mitarbeiterein, the only the guests for the 'royal suite' service, nothing doing at the bar stands. This prepared daily fresh fruit salad to, the then the counter issues and then nevertheless rather unfriendly against 'normal' guests defended.

  • Location
    4.0

    The hotel is rather far away from the airport. With a minibus (six passengers, three hotels) we were 90 minutes. After the flight, the of course not very pleasant. In the immediate area there was nothing around the hotel, but in a good half hour you could with the public transport for three Dollar per capita to Playa del Carmen or Tulum drive. Taxi isn't recommendable, it definitely too expensive is. Some the room are very a long way from the beach away, as the complex extremely large. There must one then already times with a somewhat longer walk be expected.

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Margarete
Nice hotel, great beach, delicious food, great
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
The complex is huge with a total of 5 hotels, but all the restaurants, bars, swimming pools, etc. Of the other hotels use. Between the different lobbies drive small small train or with cart, with which one also on the way or against a small tip direct in the room disposed of may. On foot is however everything easy to reach and you can the great mangrove forest with the a lot of animals & plants explore. We stayed at the grand palladium colonial and were initially also always for breakfast in the buffet the colonial. Afterwards we would rather ... in the white sand booked, since the buffet nice & cosy and the pool area also much quieter than in the colonial. Furthermore, there is the beach with the white sand nice-more beach chairs, more shade, more palm trees. But all in all, a great complex! Beginning november were many couples since, little families with children. From the nationalities very lots of guests from USA, Canada, a few russians and a few germans. read more
  • Room
    5.0

    The size and facilities was okay. Unfortunately we had in our room no king bed, but 2 queen beds, so we to 2 in the relatively narrow bed slept in. Unfortunately, there was no other free room with a bigger bed. Maybe it helps which, if you are right when booking mentioned, that you a room with king size bed would. In the colonial the rooms are rustically furnished with quite dark colors, in the white sand, however, was rather in bright style, with the furnishings is the same. In the all in all ok!

  • Gastronomy
    6.0

    The buffet restaurants were in the breakfast really good, especially the omelet is great! In the evening there is in the buffet restaurants always different theme nights, the food was but rather something boring, ok but not outstanding. The restaurants however were just brilliant! One had to only with the japanese for the tepanyaki reserve and for the fish -restaurant by the beach, near all other you could directly back. Since we were already against half seven, seven were eating, we had to never wait. Especially recommendable is the japanese (especially the tempura ice cream), el dorado (steaks), punta Emilia (fish at the beach) and the mexican restaurant.

  • Service
    5.0

    The staff was always very friendly, especially the bartenders to the beach- and pool bars were always in a good mood and a smile was always! With english you did get very far, a few words spanish do not harm... The rooms were cleaned daily, even if sometimes forgotten (time there was toilet paper, times the mini bar, times the towels...) Has someone immediately took care of it. On the first night was for example in the middle of the night the bathroom locked and we couldn't get in anymore, after 10 minutes was at 3 o'clock at night someone the door again was open. In the buffet restaurants was sometimes a bit hectic, times were the tables not completely covered up, sometimes one in the morning at the end of the breakfast noticed and coffee was only very late brought, or the coffee and the milk was forgotten... There was the service in the à la carte restaurant a lot better. Which one to end on a good note not forget is a small tip -, whether for the cleaning lady, the waiters or the bartender, 1 Dollar or 20 pesos are already appropriate, especially since the wages really are very low in Mexico.

  • Sport & Entertainment
    6.0

    There is lots of possibilities for exercising at the beach and in the hotel complex. We have actually just the offer from dive center and are used snorkeling defendendo. You can directly from the beach in the underwater world dive. It is water shoes with you, as some bodies corals & stones there. At the beach & pool were always enough chairs available.

  • Hotel
    6.0

    The complex is huge with a total of 5 hotels, but all the restaurants, bars, swimming pools, etc. Of the other hotels use. Between the different lobbies drive small small train or with cart, with which one also on the way or against a small tip direct in the room disposed of may. On foot is however everything easy to reach and you can the great mangrove forest with the a lot of animals & plants explore. We stayed at the grand palladium colonial and were initially also always for breakfast in the buffet the colonial. Afterwards we would rather in the white sand booked, since the buffet nice & cosy and the pool area also much quieter than in the colonial. Furthermore, there is the beach with the white sand nice-more beach chairs, more shade, more palm trees... But all in all, a great complex! Beginning november were many couples since, little families with children. From the nationalities very lots of guests from USA, Canada, a few russians and a few germans.

  • Location
    6.0

    To Playa del Carmen one drives with the collectivo for about 30 minutes for 35 pesos per person, to Tulum it is 20 minutes for about 30 pesos. For shopping it is worthwhile itself in any case outside the complex souvenirs to buy, the cheapest in Playa del Carmen, the shops and stalls on the complex are definitely too expensive! And definitely not forget to bargain ☺ there are plenty of excursions to go on! Especially recommendable is the sunrise chichen itza trip of TUI with Joop as a guide, as the money was definitely worth it! Also worth seeing is the Maya-site in Tulum, there you can easily & quickly with the collectivo-drive and entrance costs straight times 8 Euro per person, over the travel guide the trip for almost 100 Euro offered... We were also to dive on the island cozumel (beautiful reefs, unfortunately not so farbeprächtig like in Egypt) & in the cenote'dos ojos', what a absolute highlight the trip was, also for snorkelers great! The diving trips we have been debating the dive center at the hotel booked - nice people, good prices, equipment is not brand new but still ok.

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Wolfgang
An amazing hotel in the middle of in the jungle
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Very nice, wide spread hotel area consisting of 4 resorts, the colonial, kantenah, Riviera and white sands. The whole resort is in the middle of the mangrove forest built. Partly it goes over footbridges through the jungle. Scary or fear of animals you shouldn't have. Everywhere rustles in the bushes and suddenly plunges raccoon or a coati and hopes having to feed them. The rodents (rodent) and iguanas are there already somewhat barn. There are also very many beautiful butterflies and birds on the complex. The beach and the sea is wonderful nice, türkisfarbendes water, white sand and lots of ... palm trees at the beach. In the sea should you on the stingrays be careful, who are in the sand entomb. The zones in which the stingrays stay are labelled. You can all spaces, bars and restaurants the respective 4 resorts use. Except for the royal suite area is only the royal guests reserved. Between 4 hotellobbys regularly trolley buses and shuttles. The colonial consists of 12 three-storey or 2 storey buildings. In the buildings, also villas called, are both 6 rooms per floor. There are only a few german guests in the resort, very much international guests. read more
  • Room
    6.0

    The rooms are very spacious and well equipped. 2 king size bed, chest of drawers, wardrobe, mini bar (is refilled everyday), safe, tv,(Deutsche Welle), hair-dryer, are provided. We had a spacious balcony with 2 chairs and a small table. Air conditioning and ceiling fan were also available.

  • Gastronomy
    4.0

    There are 4 buffet-style restaurant and 8 specialty restaurants. In the 8 specialty restaurants is no reservation necessary. One goes out and if a table can immediately be eaten. If no table is free, you could get the waiting time i immediately said (can also time 90 minutes). If you with the waiting period einversanden one got a beeper and you can in the hotelgeschäften shopping or at the bar nor a drink nehmen. In the buffet-style restaurant is naturally also no reservation necessary, but you'll be to a free table. Two things have me in the resort didn't like. To point 1: the breakfast and the dinner can only in closed rooms were served, the lunch can in the open to be taken. The buffet-style restaurant is all around vitreous, but to point 2: the dining rooms were partly way too far cooled down. Outside it was warm, and in the dining rooms it was way too cold. The food was very tasty, the service was very efficient. The service in the bars were also very quickly and very friendly

  • Service
    6.0

    I can find some negative reviews the the service poorly didn't after understandable. No matter wether at the bar or in the restaurant or at reception, we were always very friendly and fast served. We never a rude staff met. As you in the forest gets so it echoes also again out. The resort is english or spanish spoken. Everyday the rooms were to our complete satisfaction cleaned. We had the sink the bathroom clogged and it was taken care of immediately. I am therefore going to the service the full marks (6 suns)

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Very nice, wide spread hotel area consisting of 4 resorts, the colonial, kantenah, Riviera and white sands. The whole resort is in the middle of the mangrove forest built. Partly it goes over footbridges through the jungle. Scary or fear of animals you shouldn't have. Everywhere rustles in the bushes and suddenly plunges raccoon or a coati and hopes having to feed them. The rodents (rodent) and iguanas are there already somewhat barn. There are also very many beautiful butterflies and birds on the complex. The beach and the sea is wonderful nice, türkisfarbendes water, white sand and lots of palm trees at the beach. In the sea should you on the stingrays be careful, who are in the sand entomb. The zones in which the stingrays stay are labelled. You can all spaces, bars and restaurants the respective 4 resorts use. Except for the royal suite area is only the royal guests reserved. Between 4 hotellobbys regularly trolley buses and shuttles. The colonial consists of 12 three-storey or 2 storey buildings. In the buildings, also villas called, are both 6 rooms per floor. There are only a few german guests in the resort, very much international guests.

  • Location
    5.0

    The colonial resort is about 1,5 hours from the airport Cancun. Until Playa del Carmen and Tulum there is about in each case 40 kilometer. between Tulum and Playa del Carmen run colectivos (registered, mexican minibuses) simply on the street side places where you want to go and the bus zuwincken. To Tulum it costs 35 pesos (2,20 Euro) and to Playa del Carmen 40 pesos (2,50 Euro). In the hotel could but also day trips to be booked. In the more immediate vicinity is not a city. The beach is depending on the location of the villa to 5 minutes away.

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Michael
A hotel for feeling good in the middle of the rain forest
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The hotel actually consists of 4 hotels, all furnishings can be used. In spite of the size there is quiescent zones for relaxing. Liked a lot the ecological concept, of the intervention to nature was confined to a minimum. Therefore see also lots of animals and plants. The beach is very beautiful, the sea very clean. Unfortunately there are in the restaurants for breakfast no possibility the free to sit. A tip-take a look on their plates or in the eyes of their partner/partner, because the eating habits of some hotel guests (in particular the two major powers) are for ... a conscious living people, with foodstuffs also accordingly handled, not comprehensible. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Christina
Recommendable facilities in the mangrove forest
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
Extensive and very good guided facilities in the middle of the mangrovenwaldes. There are also many animals and plants, via annotated boards to be explained to see and hear. It is wildlife, not 'annoying' will. There is also a large lagoon available ( small boat included). Because of the many paths are you again and again something new discover. The beach is at ebb-tide nice accessible ( partly fossilized coral ) apart from that somewhat narrow. In behind the palmenwald you will always find a shady place. Sea water is crystal clear. It is on the back schwimmabgrenzung little coral ... and colorful fish to see (not comparable with red sea/Maldives). The sea for the hotel is middle because of the korallenbodens not beschwimmbar, left and right of which sufficient wassergenuss. Respect in case with condor flying: no kindness when excess luggage, sometimes also luggage weighed, on board a ' Überlebensration ' of food. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Andrea
Comfortable hotel in the mangrove forest
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Large resort with 5 hotels, all furnishings the hotels (except for the royal suites) can be used. In spite of the size can be found everywhere relaxzonen, partly one hardly saw other vacationers, what surprised us a lot and enjoyed. It is very lots of different flora and fauna to be seen, you can wonderful walks through the mangroves and at the beach make. The food was good and varied, the breakfast buffet is overwhelming, in the buffet-style restaurant there were always theme nights, the speciality restaurants were also very good-nice atmosphere - good food. The spa and fitness area ... are also recommendable. We felt very good. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Sonja
Lovely hotel but...
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
We have been the 3. time in a grand palladium hotel. Twice Punta Cana and now Mexico. So as really good compare. We had the kantenah but why also always in the colonial landed. The complex is huge and very clean. We had booked all inclusive. There were many americans, mexicans, some russians, a few german and very little austrian. read more
  • Room
    2.0

    We had a Maya suite but unfortunately it was not worth that what we paid. The furniture is already very, very old. We had a shower and a shower in the bathroom. Unfortunately the water many a time the shower cold. The showers changed once. The room was always clean made.

  • Gastronomy
    1.0

    There were plenty of reseraunts and bars. Only unfortunately had each restaurants the same topic, then it is all the same where when food. The food has us not taste good at all. In comparison to Punta Cana can Mexico can't compete. We are not very demanding puncto meal but the was not done. Even if in the restaurant nothing was the matter, we had to find cutlery on our own. The tablecloth was not very often changed. The only thing which better than in the cathedral. Republic the cocktails whom at the bar not much going on was.

  • Service
    1.0

    Every service at the front desk we not very special. We had a complimentary late check-out and it also at the front desk are signed but than it was rather brusque been asked the room to leave. At the front desk could supposedly no to the agreement remember. From the Punta Cana the hotel can with the service and the friendliness can't compete. We had never had such a unfriendly staff experienced. As also has the tips nothing used. Except for an exception that was our cleaner (we had no cleaning lady, but a man) his name was Rigo. The room was always clean. In english, we were well come through, german a bit difficult.

  • Sport & Entertainment
    0

    Of the entertainment by the pool we have not received there we most time at the beach were. On the complex there are some shops which of course a bit more expensive were. There was also a few market cabins the sell their items. Was nothing special for us. Beach chairs were always enough available. The beach and pool were always clean.

  • Hotel
    5.0

    We have been the 3. time in a grand palladium hotel. Twice Punta Cana and now Mexico. So as really good compare. We had the kantenah but why also always in the colonial landed. The complex is huge and very clean. We had booked all inclusive. There were many americans, mexicans, some russians, a few german and very little austrian.

  • Location
    5.0

    After a long flight we had a long transfer about 2 hours. Very strenuous. Unfortunately, there was in the immediate area nothing which one to reach on foot can. You have to if you wanted to go shopping a taxi or a bus to take. We had made several tours which very nice were. For excursions you should a jacket since the air conditioning very cool down was. We had not far to the beach and to the pool. The complex was very lots of animals all very sweet.

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Werner
Good hotel in great environment
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
The hotel offers for a beach vacation a ideal ambience; the directly at the beach and the large pool area draw the hotel from. The transfer to the airport is a bit long (about half an hour). read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.4
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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