Hotel Helena Sands(5 stars)

Sunny Beach 8240 Sunny Beach View on map

Average rating

222 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.6
  • Service
    5.5
  • Location
    5.5
  • Food and Drinks
    5.5
  • Sport & entertain
    5.2
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Klaus
Recommend yes, but not the end of the season
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
Hotel was 2004 built and is in a very good condition. Very nice, well-kept area. Helena Park and Helena Sands belong together, but park is all-inclusive hotel. Wi-fi is not available. In season certainly more children. Now older couples. Mainly german. read hotel review
  • Room
    5.0

    Rooms are nice large and well equipped with flat-screen tv, small couch, mini bar, balcony with table and wicker chairs. Everything neat and clean.

  • Gastronomy
    4.0

    Quality of the food was very good and sufficient. Constantly changing dishes. But daily less and poor. But have sparkling wine and dinner cognac for the dessert. On the last day for us was sometimes already more inedible and not 5 star.

  • Service
    5.0

    All very friendly and accommodating. Receptionist spoke partly german. Room cleaning was spotless. For a longer zimmerbenutzung on the day of departure wanted but really still 15 leva per hour, although we almost were the last guests. That was service. Very inflexible.

  • Sport & Leisure
    2.0

    Offers almost zero. Was however because of it, that we in the last outstanding week (beginning october) of the hotel were there. Everything was on abdication programd. No offer in the 5 star hotel. Would did not more may be offered. Internet cafe is closed, all hotel shops, too. No overactive more. At the bar went different drinks from. Natatorium was unpleasant cool you with bad weather certainly too small. Spa looked good.

  • Hotel
    5.0

    Hotel was 2004 built and is in a very good condition. Very nice, well-kept area. Helena Park and Helena Sands belong together, but park is all-inclusive hotel. Wi-fi is not available. In season certainly more children. Now older couples. Mainly german.

  • Location
    5.0

    Hotel is located directly on the beach, almost at the end of the fußgängermeile. 40 minutes from Burgas away. Beach chairs and umbrellas on the beach are included at our travel time everything was closed, no nightlife, hardly any shopping. All were only on the pack up and leave. Scary. It would be 2 suns, but in the main season looks it surely better

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Bernd
Highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2013
Medium sized hotel at the sister hotel Helena Park is its guests the seashore with and partly events (entertainment or pay). The hotel is in very good condition and very clean, wi-fi close to the reception free of charge. We booked half board, the food was delicious inclusive sparkling wine the breakfast although on the 2 weeks were repetitions, came. Many german guests, but also russian, english and french was to be heard. The average age of the guests was mixed, partly probably also due to the off season, it was rather the older generation present. read hotel review
  • Room
    6.0

    Large room (standard) with balcony, in good condition, well stocked (pay) minibar, tv several german channels. Bath of the size ok and clean.

  • Gastronomy
    5.0

    We booked half board, the food was very good if the two weeks only limited variety. Everything was clean and it was constantly refilled, attentive service. The drinks prices are not cheap and a tip was like everywhere gladly seen.

  • Service
    5.0

    All very friendly and accommodating and for the most part with german and/or english.

  • Sport & Leisure
    5.0

    Unobtrusive animation. Beach was not used as too few beach chairs. Beach chairs at the pool was okay and sufficient, somewhat few sun screens.

  • Hotel
    5.0

    Medium sized hotel at the sister hotel Helena Park is its guests the seashore with and partly events (entertainment or pay). The hotel is in very good condition and very clean, wi-fi close to the reception free of charge. We booked half board, the food was delicious inclusive sparkling wine the breakfast although on the 2 weeks were repetitions, came. Many german guests, but also russian, english and french was to be heard. The average age of the guests was mixed, partly probably also due to the off season, it was rather the older generation present.

  • Location
    5.0

    Beach right by the hotel only separated by promenade, but for both hotels too small. The hotel is at the end of the sunny beach, so quite a quiet area but everything you need with a small walk. Alternatively you can take the shuttle train the promenade to the center and from there continue to Nessebar drive (with change). Bus stop nearby, taxi right at the hotel. To the airport about 30 kilometer.

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Klaus
A very successful babe holiday
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
Very beautiful, peaceful hotel, from the beschallungszentren. Would gladly come again. Ideal for children, as the hotel's beach only by a fußgänferzone is separated. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Richard
And still the best hotel in Sonnenstrand!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
Our now 5. summer vacation here in this hotel - the says it almost everything! The hotel area was about 10 years old, but everything was still good in shot held (facilities room/apartments, respectively the 'villas') - very beautiful architecture, everything was very clean and well maintained, any faults were always very quickly. The area is divided into Helena Sands (directly to the beach) and Helena Park (a bit extended). Guests of Helena Park access (to much nicer Helena Sands) not allowed, must, inter alia, the own (less nice) pool use. Room will only half board (breakfast/dinner buffet) offered in ... the 'sand' - the 'park' you began as an experiment in 2. year now on 'all-inclusive' set. There is a miniclub with care (the 2 hour morning and afternoon) and a baby pool with a small playground (shade). The guest structure in the 'sand' always' mixed ', consisting predominantly russian (circa 40%!), bulgarians (about 25%) and then 'everything' romanians, israeli, german, Poland, british, finns, swiss. From young families to older couples there was actually everything of guests. 'Ballermann' and any form of invest are not allowed in the 'sand'. Also means, however, that everything (and i mean everything) asked to pay: you pay for internet access (except in the vip villas, which, moreover, had their own pool, not available for the other guests); if in the mini club which it do handcrafts, then every piece of material; stamps is only, if the tickets to buy, etc., etc. But: if one runs the circa 8 kilometer long ' hotelpromenade' along, then this is the Helena Sands (and possibly the Victoria Palace the pool area, however, is disappointing) d e r feast for the eyes, the most beautiful hotel along this mile! read hotel review
  • Room
    6.0

    We had one of the 6 vip villas. Really very spacious rooms, separate living area and 2 bedrooms on 2 floors. The living room adjacent kitchen (with everything which belonged to it) and a dining area. Unfortunately, this year the small villa (on a floor and also more favorable from the price) booked, therefore we have the somewhat larger, on floors distributed taken. Views of beach/promenade/sea from the upper floor was (with private balconies) fantastic. In each of the rooms (new) tvs (about 30 channels, including several german a lã ZDF/satellite. 1/RTL/per 7/Kabel eins etc. etc. thereby), had even a dvd recorder and a specially installed bose sound system (!). Minibar, safe, complimentary wireless internet connection. Everything interior they were extensively repaired new, modern, neat... Had a fully-equipped kitchenette (fridge, keramikherd) even have a nespresso machine (with free caps!). Bathroom/kitchen with fancy marble, 3 outdoor terraces and a long pulled balcony on the upper floor. Vip room villas on the other with its own pool area (the one with the other 6 villenbewohnern is shared) and has enough beach chairs/chairs/umbrellas, etc. and the other sands guests no access. So really: everything was really the finest, almost 'pure luxury' - main reason for us, once again the Helena Sands (the villas again) to book!

  • Gastronomy
    5.0

    In the Helena Sands can/you have to book half board as mentioned! There are ' zwangsmäßig' only a variant: breakfast and dinner! There are two main restaurants (1 times in the Helena Sands and 1 times in the Helena Park) which was only the respective available to guests! On the first day of the hotelpasses elysian beach for a window table allocated to (only for dinner, free table when the breakfast). The meal times it is really to note: breakfast is served from 08,30-10,30 - and believe me:at 1035 is the buffet really fully cleared! The only moment, where i then the staff in the restaurant was not wirsch experienced: after eating really do not show goutiert, but no minute after that! Guests around 10,30 breakfast reintrudeln are already with ' rolling eyes' welcome! Dinner there was in two parts (18,00-20,00 or 20,00-22,00), where one itself at the beginning for the one or the other meal time to decide! It is jeweilen buffet offered. The breakfast buffet there is absolutely nothing to complain about: everything which it needed and what you know and even more... They really have thought of everything and offered! Also everything was always fresh. The dinner was also ok, but when ' particularly delicate eaters' as we, there were always negative thing! There are circa 4a 5 meat and about 2a 3 fish dishes offered! There are alternating different seafood (which we from principle not food) offered, can therefore anything about the quality of that. For the meat i everything with pork or chicken to do generally really highly recommend, with beef & kalb can bulgarians (because of their küchentraditionen) rather little start. As with all ' buffet restaurants' recommends it with the meat waiting, for it fresh from the grill (and not which has since don't know when its customers to take in the bowl line up). There is also a pasta/pizza corner every night, well designed, also here: if it too long in the bowl waiting for, the pasta overcooked can come in. Two evenings per week are under a motto (time bulgarian or slavonic-or italian), but if you ask me, it is + / - always a bit (although rotierend) the same. At a table at the beginning of pay attention, that inside basically is non-smoking (and air-conditioned) but outside smoking! Found it (just as smokers) in the summer anyway nice and pleasant to sit outside (also with children, they can then also simple races than inside) as air-conditioned inside! Everything is very clean, it is also constantly swept and cleaned, if something is, empty plates were quickly cleared away, really 1a! To the theme restaurants (i think it was 2 of them) i can only dissuade: the offer was not varied and you had to pay extra (even if one pointed to the already paid 'dinner on the buffet' declined) - if you have already paid dinner time wants to leave, then rate i rather in addition, times a few small restaurants along the promenade (or a visit to the old part of nessebar) to try out. In summary: the quality of the food was a bit better than what i have in most of the 'summer holidays hotel' am used to in the '4a 5 star category', but: one may never the logistical background forget: if you for about 1000 customers about 8 different dishes with about reencounter 8 side dishes, so about 15-20 different warm food during 4 hours has to offer, as there is a clear drawbacks in purchase, role in the Helena Sands after my taste generally unabated well solved! Drinks by the way cost extra, the wine list is fair equipped with various affordable (15,00 Euro area) bulgarian and recently many (second-class) italian wines. Unfortunately the really good bulgarian traminer from the map disappeared! Otherwise the prices for mineral or beer in the 1,50 Euro-2,00 area

  • Service
    6.0

    Basically, the staff was really friendly! It is they were extensively repaired (service/rezeption) english and/or german spoken, it's not perfect, but you can easily put your wishes! Our executive villa we booked more had, was daily 1 very thoroughly cleaned (around noon), putzladies but only speak bulgarian... In the Helena Sands were all necessary services offered: room service, child care (abovementioned miniclub for kids of about 7 years but less suitably!), doctor is 24h available! We really didn't have any complaints, requests were always very friendly and fast-in! Staff always very helpful and friendly!

  • Sport & Leisure
    6.0

    For entertainment we as always not taken care of, unfortunately, our 9 year old daughter to the kids club 'outgrow', which is a former 'highlight' was exactly as the evening 'mini disco' (19,30-20,00). Gives different animationsanlässe, you then and when (but really very discreet and rather rarely) on the (very beautiful) pool was addressed on it. Pools were always very clean and really nice. The main pool to the sands but as usual a bit too fresh from the water temperature wise, only on hot days in the late afternoon somewhat warmed up. Heating is really a possible gedankenansatz. In the spa area different massages were offered and also a gymnasium with various types of sports equipment, and tennis courts are available. Ping-pong of course etc. etc. - it has actually already everything! In general we have still not around the hotel offers many entertainment sheared, you need as i said, not 'necessarily' : out of the hotel, about 200 metres down the promenade and there is simply everything: also jet ski, parasailing, everything was offered at the beach by potentially money left! Note: when a sonnenstrandurlaub the incidentals not underestimate, is not 'cheap-mile' the bulgarian Riviera, specifically, if a little out...

  • Hotel
    6.0

    Our now 5. summer vacation here in this hotel - the says it almost everything! The hotel area was about 10 years old, but everything was still good in shot held (facilities room/apartments, respectively the 'villas') - very beautiful architecture, everything was very clean and well maintained, any faults were always very quickly... The area is divided into Helena Sands (directly to the beach) and Helena Park (a bit extended). Guests of Helena Park access (to much nicer Helena Sands) not allowed, must, inter alia, the own (less nice) pool use. Room will only half board (breakfast/dinner buffet) offered in the 'sand' - the 'park' you began as an experiment in 2. year now on 'all-inclusive' set. There is a miniclub with care (the 2 hour morning and afternoon) and a baby pool with a small playground (shade). The guest structure in the 'sand' always' mixed ', consisting predominantly russian (circa 40%!), bulgarians (about 25%) and then 'everything' : romanians, israeli, german, Poland, british, finns, swiss. From young families to older couples there was actually everything of guests. 'Ballermann' and any form of invest are not allowed in the 'sand'... Also means, however, that everything (and i mean everything) asked to pay: you pay for internet access (except in the vip villas, which, moreover, had their own pool, not available for the other guests); if in the mini club which it do handcrafts, then every piece of material; stamps is only, if the tickets to buy, etc., etc. But: if one runs the circa 8 kilometer long ' hotelpromenade' along, then this is the Helena Sands (and possibly the Victoria Palace the pool area, however, is disappointing) d e r feast for the eyes, the most beautiful hotel along this mile!

  • Location
    6.0

    The grounds of the Helena is in a perfect location (about 35 kilometer to the airport Burgas respectively 100 kilometer to the airport varna): right on the edge of the 'amusement mile' sun beach - means: the door and one stands directly on the (pedestrianised) beach promenade, on a length of about 7a 8 kilometer south down the coast winds... (hotel is at the northernmost point of Sonnenstrand). Within a few minutes you are in the middle of 'action', but get the noise not fully from! The promenade you will find everything: all types of small restaurants, fast food places, souvenir shops, small super market, apparel stores (specialty: rather badly faked branded articles), entertainment of all kinds (horseback riding, or carriages or any fahrgerät for rent, slides, cotton candy, amusement park, etc. etc. etc.). One tries really from all there to make money! The promenade separates the hotel area from about 30m broad sandy beach directly on the ocean, is: from the Helena Sands out, after 30 meters on the sand with your feet in the black sea (without traffic in between). The Helena also has a limited number of private, free pool chairs (with sunshades) in the field of own prevent! The number is however limited and fast! It's worth it but not, early morning cloths, rightly in the more than 2 hours only of towels occupied, by the staff cleared, in other words 'cleared'! The (granular) sandy beach is 1 times daily after 1800 cleaned, but not get over deceptive, that he already on the early afternoon less enjoyable presented: ashtray missing completely, then what about 1500 to a small slalomlauf around cigarettes and other 'residual waste' in tow... Otherwise: basically, everything was very clean, the building mostly new, a 'artificial hotel city' with any form of amusement around, the so-called ' bulgarian Riviera'... With the other (right ) Bulgaria so really now nothing to do! This is way to explore, by one a car rents and the one or the other towns erkundigungs -tour (Burgas od varna or janbol ) undertakes! Excursion tip the shorter art is also the about 15 kilometer away on a peninsula, Nessebar (the old part of Nessebar is Unesco cultural heritage! ) - very worth seeing and also very touristy, but at the end of the peninsula along the cliff many nice restaurants with a great view of the coast/ocean,...

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René
Finally, a real 5 star hotel
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
Very nice, tidy and clean hotel. Very nice multilingual hotel staff. It was really a dream holiday. The only shortcoming were the tooths beach chairs at the beach and the insufficient number of umbrellas at the pool. But we will definitely return again in the future, something which has not yet happened, so good we loved it. Important to mention was also the very good cuisine, you can also without problems book half board, as sufficient snacks at reasonable prices all over the hotel offered! read hotel review
  • Room
    6.0

    Excellent as it should be in a 5 star hotel should be!

  • Gastronomy
    6.0

    Kitchen just as perfect. Varied, very rich buffet

  • Service
    6.0

    Just perfect, as you from a 5 star hotel expected.

  • Sport & Leisure
    6.0

    Everything what the heart desires and beach activities such as jet ski and the same also affordable. Half hour jet ski 35 Euro with really neat machines.

  • Hotel
    6.0

    Very nice, tidy and clean hotel. Very nice multilingual hotel staff. It was really a dream holiday. The only shortcoming were the tooths beach chairs at the beach and the insufficient number of umbrellas at the pool. But we will definitely return again in the future, something which has not yet happened, so good we loved it. Important to mention was also the very good cuisine, you can also without problems book half board, as sufficient snacks at reasonable prices all over the hotel offered!

  • Location
    6.0

    Distance to the shopping circa 35 kilometer to the shopping center in Burgas. The hotel is but very fair prices a taxi available, which then waiting on you. Otherwise everything is around the hotel at walking distance.

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Jörg
Beautiful holiday, with a downside
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
A very great hotel, we were 2010 have been there! A large drawback to 2010, there were however: the hotel's beach area was drastically been pared down! On as little land as many are, the already from 7 o'clock in the morning be reserved. To the point, that the beach chairs is not allowed, disturb nobody and also the staff does not worry about it. However the chairs and screens in an extremely bad condition, so that a relaxing day at the beach difficult. Of course, the few, totally overfilled capacity crucial role in. We had, as the first time ..., to a nice beach vacation looking forward to it, that is unfortunately no longer possible. You should now be aware, that reasonable beach chairs with umbrella in a beautiful seashore extra must be paid. Otherwise the hotel we can highly recommend it. Room, food and staff are great. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    2.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Mel
Very gladly again.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2013
Very clean and attractive hotel, about 180 rooms. Beautiful pool, beach chairs at the beach were inclusive. On request the food and drinks at the pool brought. Internet included honoring of your stay. read hotel review
  • Room
    6.0

    Everything super nice and super clean. Large flat screen tv. The only thing to complain about is, is the hair dryer, didn't work.

  • Gastronomy
    5.0

    Very good varied food. Very appetizing. Nice for the eye.

  • Service
    4.0

    Staff at the front desk not very friendly. Currency exchange only until 20 hours. Problems were immediately taken care of.

  • Sport & Leisure
    4.0

    Super nice pool. Water aerobics... The pflanzenkübel in the pool are a bit dangerous for playing children!

  • Hotel
    5.0

    Very clean and attractive hotel, about 180 rooms. Beautiful pool, beach chairs at the beach were inclusive. On request the food and drinks at the pool brought. Internet included honoring of your stay.

  • Location
    5.0

    Direct beach location, can one shoppen literally on the doorstep.

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Michael
Gorgeous hotel on the Sonnenstrand!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • July 2013
We were in the Helena Sands for the 2 time and there is absolutely nothing to complain about. It is always as well as two years. Helena Sands, we are coming again next year! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Dirk
A holiday which was worth it!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • July 2013
The size of the junior suite was very good and i would recommend this book. The cleanliness of the suite was very good and the guest structure is the hotel! read hotel review
  • Room
    6.0

    Definitely suggest a junior suite to book. Great view of the ocean, 2 bathrooms and plenty of space! The cleanliness was very good and the service is great.

  • Gastronomy
    6.0

    The food and drinks in the restaurant and in the beach bar corresponded to a 5 stars hotel. There was not a day that it did not taste well. The offer was very ample and always fresh.

  • Service
    6.0

    The service is great, especially the food are the servicemitarbeiterinnen and employees to praise. Especially great was the constant presence and friendliness of the manager to praise! Great!

  • Sport & Leisure
    4.0

    Unfortunately there are much too few beach chairs and umbrellas, which is actually the price are inclusive. At the pool were sufficiently available!

  • Hotel
    6.0

    The size of the junior suite was very good and i would recommend this book. The cleanliness of the suite was very good and the guest structure is the hotel!

  • Location
    5.0

    The location of the hotel is great. Right on the beach, everything is within walking distance and the hotel has a super beach bar with good drinks!

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Torsten
Top hotel, always again
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Very beautiful hotel and without faults. The only thing is the possibility of the shower. The bath is for older people a bit high. At acrobatics not be beat. But that was also everything to complain about would be. read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Werner
My top hotel Helena Sands
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • June 2013
An excellent hotel here you get great value for money, from service excellent food very clean rooms. Fish restaurant staff is very friendly as from the manager to the cleaning lady, this hotel you can only recommend again. We will definitely come back next year we are for the 5. time since, and celebrate small anniversary. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Evelyne
Highly recommended!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
We could a wonderful week experience. The staff, the atmosphere, the wonderful meals were very good. We will come again. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Roswitha
The holiday was worth the money
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • June 2013
The hotel is great! There is almost nothing, which is cause for criticism is. Only the sanitary area at the beach is not a 5 star hotel standard. Also i would have liked, that at least the one or the other service just a little can speak german. A dialogue was impossible here. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
Close
Anke
Sure one of the best hotels on Sonnenstrand
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2013
Great hotel in a beautiful location. Varied and delicious food. Only point of criticism: the coffee is not at all. Also russian guests, but very pleasant and gesittet were. We felt very good and we can imagine to come back again. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
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Sandy
Excellent hotel in a peaceful location
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • May 2013
The hotel normally is modern, in very good condition and very clean! The staff speaks mostly german and is always very friendly and accommodating. At the hotel entrances constantly security staff, around the entrance of foreign guests and that to bring along from supermarkteinkäufen to prevent. In the hotel there is free wi-fi access. read hotel review
  • Room
    5.0

    The rooms are very spacious, with modern furnishings. The balcony is large and you had your privacy, as you from the neighbors not see much of. The rooms are with air conditioning, safe, minibar. The bathrooms are large enough and clean.

  • Gastronomy
    6.0

    In the hotel there was a main restaurant. For dinner, there were two periods, so that the guests were somewhat spread out. The dishes were super, of the quality excellent. There were not only nationaltypical meals are offered, there were also theme evenings. In principle but there was nothing, which did not give it. The cleanliness and hygiene were very good! Additionally in the hotel there was also a smaller restaurant and three bars. The prices are very low and tip of 10% is common. You can directly pay cash or to the room write let.

  • Service
    5.0

    The staff is very friendly, speaks good german and is very helpful (for example, bellman). The room was cleaned thoroughly. There is a mini club in the hotel, but wasn't used by us. For dinner you always got the same table and the waiters, the always very friendly and accommodating was. High chairs were always ready. A doctor is right at the hotel to find.

  • Sport & Leisure
    5.0

    There was an entertainment program with darts, table tennis, Volleyball, Boule, but not used by us. Furthermore, there was a mini club with a children's swimming pool. The main pool is very clean and large, but not heated. The loungers are sufficient and are cleaned daily. There were per person a liegehandtuch, which to the beach or to the pool be carried forward can. At the beach there was a section for guests, where chairs and an umbrella are free. Showers are available at the beach and at the pool ready. A spa area with a small indoor swimming pool is also available.

  • Hotel
    6.0

    The hotel normally is modern, in very good condition and very clean! The staff speaks mostly german and is always very friendly and accommodating. At the hotel entrances constantly security staff, around the entrance of foreign guests and that to bring along from supermarkteinkäufen to prevent. In the hotel there is free wi-fi access.

  • Location
    6.0

    The hotel is directly at the beach and is only by the beach promenade (pedestrian only) separated from the sea. The plant lies somewhat off the center, on the edge of the bay, if you're not so much action needs. Directly in front of the hotel there are bus connections to the center with bars, shopping and disco, however you can also go on foot ( about 2 kilometer). From the airport to the hotel takes about 35 minutes

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Dietmar & Dagmar
Great star hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2013
The hotel, that we for the 3. time booked has wholeheartedly our expectations. The rooms are very tastefully furnished. From the 7. floor we stayed in we had a great view of the hotel area and the sea. Internet wi-fi and save in the room are free of charge. The selection of dishes, drinks, particularly the good wines Was especially extensive and varied. The spa has all exceeded our expectations. The hotel staff was very attentive and friendly and fulfilled our every wish. We are from the architecture and the spacious area was very pleased, it is very tidy and ... clean. Especially worth mentioning is the location at the end of the promenade, so very quiet, directly on the beach. On the grounds the hotel area there was a restaurant, in which we at noon a small Snack took. Soon we found out, that the restaurant a 'first-class cuisine'. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Petra
Great hotel in a quiet location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel lies at the end of the seafront and is therefore fairly quiet. All shops are nevertheless easy to reach. Whole complex very clean and makes an extremely maintained impression. read hotel review
  • Room
    6.0

    We booked a junior suite and have instead a suite. Living room, separate bedroom, roof terrace and in addition balcony. Wonderful with super sea view. Also here everything was great clean. Flat screen tv in the living room and in addition in the bedroom.

  • Gastronomy
    5.0

    Very well maintained restaurant with rich breakfast and dinner buffet. Unfortunately there were 2 meal times (18:00-19,30 and 20:00-21,30). Tables also the 2. layer fully newly restocked, so always everything very clean and tidy was.

  • Service
    5.0

    Friendly and helpful staff in all areas.

  • Sport & Leisure
    0
  • Hotel
    5.0

    The hotel lies at the end of the seafront and is therefore fairly quiet. All shops are nevertheless easy to reach. Whole complex very clean and makes an extremely maintained impression.

  • Location
    5.0

    Taxis are available in front of the hotel. To the center one goes over the promenade about 20 minutes.

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Roman
Expectations succeeded
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
Very beautiful hotel, is considered as the best on the Sonnenstrand. Bus station and supermarket directly opposite. Stop, several bus lines route, reachable in circa 10 minutes on foot. Currency exchange is in the hotel ( from 08:00 to 20:00) possible. ATM/Cash machine right on the hotel on the waterfront. Bathroom and additional toilet. 2 color -tv in the room 2 closets with really sufficient (about 30!) Clothes Hangers. Mini bar and mietsafe costs extra. Dinner in buffet form in choice and quality very, very good! So if you didn't find anything here, should be worldview reconsider. Transfer ... to the airport Burgas about 30 minutes hotel has my expectations in all areas exceeded! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Graziana
Great hotel with very loud Russian guests
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • September 2012
A great hotel except couple exceptions: - very cold water in the pool ( I had no only A bath) it needs to be heated. - getränkekontrolle (for the walk to the hotel were handbags and shopping bag to brought drinks from security searches) - unfriendly staff in the hotel's own currency exchange (the local staff members spoke with a no word. No please, no thanks. Nothing. No matter in which language you spoken) Tough and mostly dry meat during dinner, old, rock hard rolls for breakfast. - Russian guests I noticed for the first time I went negative. Perhaps ... it was because of the fact, that very many were. They slammed already early in the morning with the hotel doors. Yelled by the pool and with the food in the restaurant. Apart from that everything was great. Very clean hotel with genuine great staff. Everything was nicely well-kept and designed with much attention to detail. Especially friendly I found the staff at reception, the cleaning ladies and female serving staff. The male employees of services were rather taciturn. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Gabriele
Nostalgiereise, were 30 for SIG years in Bulgaria
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2012
Was a beautiful week, hotel lies very quiet, but you can all well reachable on foot and the buses run nearby from. You can also rent a car, it is cheap and you can after sosopol and environment drive, fun. The hotel is very clean, food is delicious and also has its own beach, where you don't have to pay. The only thing, that disturbed us, for dinner you have to the beverages pay, there is no ajternative, we had the half board. Otherwise, everything else was great, have fun, if you the hotel rents. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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