SUNRISE Select Royal Makadi Resort(4.5 stars)

Hurghada, Makadi Bay, Red Sea View on map

Average rating

6,742 hotel reviews

    Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.7
  • Location
    5.6
  • Food and Drinks
    5.6
  • Sport & entertain
    5.8
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2874 hotel reviews for undefined sorted by travel date
Maria
Great resort and the best animation team
  • Recommended hotel
  • Friends
  • Beach holiday
  • September 2014
Excellent hotel, fantastic staff, great service and the beach like a fairytale. Best of all - Animation team - Kareem, Olga, Boca, Mizo.. They will make you feel as comfortable as in your home. All the girls and boys are so helpfull, walking around from morning till evening with a smile and always ready to help and solve a problem. Plenty of activities in daytime no time to get bored and they aren't pushing anyone if you just want to relax. Nice shows in the evening followed by a disco, bingo, karaoke and plenty more. You must visit this hotel!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Leanne
The best animation team I have ever met
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
After reading all the great reviews before we went I couldn't wait to step foot in the hotel, and boy was I in for a surprise - it was better than i expected!! The hotel and it's grounds are immaculate, the guys there really do work all hours to make sure everything is looking perfect, whether it be the gardens, pool or the rooms, and there all so cheerful whilst doing it. Nothing is too much effort for anyone here and the staff really do make you feel like royalty, no matter what you need or need to know there's ... always someone around to help out. We found ourselves at the reception a few times inquiring about late check out / the a la carte restaurants etc and we were always promptly served and had excellent customer service. One of the main reasons we came here was due to the expanse of restaurants the hotel has, we went to each of the al a carte restaurants once and there was plenty of choice on each menu and the food was delicious, its a shame we weren't there another week to enjoy them all again. For anyone thinking about paying to go to the teppanyaki restaurant, do not be put off by the fact you need to pay, it was only about £15 each and it was the best night we had there. We went on a Sunday night and we were the only ones having teppanyaki, we got an incredible private show from the chef and the food. well I've never tasted meat as good as i had there. I would recommend starving yourself for the whole day before hand as there's so much food! But don't be fooled, the main buffet restaurant is certainly not a downgrade on the other restaurants, we even chose to eat there on alot days over the a la cartes as the there was so much food to choose from and they have a different themed night every night. We have been to past hotels were the food is a little bland, but there's plenty of variety here, we were never ill off it and everything was always delicious. But for us our holiday was made perfect by the animation team, I have been to plenty of countries and hotels and never have i come across a team of people that put every breathe they took into making our holiday that extra bit special. They work incredibly hard in not just making sure there's activities for people to do but also making sure no one has any problems within the rest of the hotel, if there are any problems they are immediately raised by the animation team and resolved promptly. They are the reason I would come back to this hotel time and time again. I'd personally like to say a massive thanks to both Kareem and Moresio from the animation team!! Kareem your energy is incredible and the effort you go to to make sure every single person in that hotel is happy is certainly worth more than the 6 stars I can rate you on here, you do an amazing job and I really hope your management see that! But for me the highlight of the holiday would be meeting Moresio, you really were the heart of our 'archery team' and you certainly brought the whole group closer together, because of you I've hopefully met some friends for life and I hope you'll be one of them. You made archery so much fun and everyday you went that extra mile to come and chat to us to make sure everything was ok and make sure we had no problems. I would hope the management recognise your qualities and put you in more show's if your back for another season, your definitely good enough!! For the whole 2 weeks we never encountered a single problem and I would 100% recommend this hotel to everyone i know, I am already thinking about my next visit read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Karen
Excellent hotel Sunrise Royal Makadi
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
The hotel is a lovely complex kept clean at all times. You couldn't ask for better staff. All so friendly from the entertainment team to the cooks and even the gardeners. Plenty of choice of pools and places to eat. Lots of room around sunbeds so you don't feel cramped in. read hotel review
  • Room
    6.0

    Room is exactly what you need. Basic but clean with good airconditioning, tv, hairdryer, nice size bathroom.

  • Gastronomy
    6.0

    Food is of an excellent standard. Fresh pizzas cooked to request at lunch time. Fresh eggs cooked to request at breakfast. Chefs work very hard to provide a variety of food. Always easy to find something to eat. With 6 other resturants you can book for evening you never even have to enter main one. Best evening restaurant is the Asian. Chefs willing to make something extra for those who are awkward like my daughter without not fuss which was greatly appreciated.

  • Service
    6.0

    Staff are so very friendly and are willing to help you with whatever you need.

  • Sport & Leisure
    6.0

    Entertainment staff are excellent at their jobs. They go beyond their jobs, not only do they run events throughout day and night even whilst walking round pool they play with the kids, check everything ok with adults and even go beyond call of duty and brought cups of tea for my mum.

  • Hotel
    6.0

    The hotel is a lovely complex kept clean at all times. You couldn't ask for better staff. All so friendly from the entertainment team to the cooks and even the gardeners. Plenty of choice of pools and places to eat. Lots of room around sunbeds so you don't feel cramped in.

  • Location
    6.0

    Located in a quiet area never noisy at night. No need to leave hotel as everything there you could need.

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Harvey
Nothing can describe how beautiful it is
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
It is a great and large resort, it is in makadi bay where nothing except resorts and hotels it is very clean and in the all-inclusive service is wonderful and there are Russians and Germans an British people there are alot of nationalities it is a beautiful place in general. read hotel review
  • Room
    5.0

    The room's size is big the bathroom and the air conditioning are good the furniture is a little bit old, ever thing is good except the furniture.

  • Gastronomy
    6.0

    There is four restaurants and about 4 bars, the main bar in the lobby is always open the food is very good.

  • Service
    6.0

    The staff is very friendly, they always smile and talk gently they also speak English, Arabic, Russian and German. The room service is very good they always make the room bright, there is also a doctor and a pharmacy.

  • Sport & Leisure
    6.0

    There is alot of activities like darts, water polo, boccia, step aerobics, Latino course and volley ball there is also a kids club and a disco with a great music, the pool and the beach are very clean and good.

  • Hotel
    6.0

    It is a great and large resort, it is in makadi bay where nothing except resorts and hotels it is very clean and in the all-inclusive service is wonderful and there are Russians and Germans an British people there are alot of nationalities it is a beautiful place in general.

  • Location
    6.0

    It is located in makadi bay where you can enjoy relaxation away from the noise of the city and there is the shopping arcade where you can find what you want.

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Radek
Our own paradise - always happy to come back
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
This resort is absolutely great! We were there eight times, we really feel there like in our second home. No matter if you stay there with your family, or friends and even though the hotel is full it don't feel too busy as its very spacious. All of the staff took good care of us, as they always do. Food overall was good especially in ala carte resturants. Beach and sea - can't even explain how we love it there. We almost haven't used pools - there's plenty of them, but in fact you don't need them. At least me ... and my family prefer sea. And finally the animation team, what a gorgeous bunch of happy-go-lucky people! Always so cheerful and lovely! All in all a highly recommendable hotel!!)) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Jessie
Best holiday ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Best holiday ever.-). This is what we can say about our holiday at the Sun Rise Royal Makadi. Our visit starts by a great first impression once we have been greeted by the reception with the hotel slogan " Welcome Home". The hotel in general is perfect and really 5 star, the variety of food and drinks is amazing, it was very easy to eat every night in a different restaurant (Asian is our favorite). The room was amazing and our housekeeping made a great job, specially by his different decorations. The service at the bars is very good ..., specially at the main bar and the pergola, the staff is always smiling. Unfortunately, the Internet connection was not good at all but we hope it will be good during our next visit (we hope at 2015). Animation team is the best entertainment team we have ever seen, the daily different shows are very attractive, the live music at the lobby is really amazing. Many thanks to all the staff for the good service, many thanks to the housekeeping and every one of the animation team. Special thanks to the hotel reception staff, they have a very warm smile, although they are serving a huge number of guets. If you have any issue, don't hesitate to contact them at anytime, they are very professional and decent guys, special thanks to Said, Bahaa and their boss Tarik.The hotel was really our home as the are saying at the resort and for sure we will come back. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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James
Excellent Hotel
  • Recommended hotel
  • Friends
  • Beach holiday
  • September 2014
We stayed a week at this Hotel. FOOD: Many choices of places to eat. Multiple restaurants for breakfast & lunch plus numerous a la' carte restaurants for evening meals. The Mexican restaurant also serves breakfast, which is less busy than the main buffet restaurant. (The omelette's are amazing!) At lunch time, there is two buffet restaurants. The second smaller one is less busy, but is very geared towards the Russians! The other restaurant is massive, but is very chaotic, and staff seem to struggle at peak times to keep on top of clearing & resetting tables. This is no disrespect ... to the staff, and to be honest, its the guests that make it chaotic; dashing, diving about, pushing, shoving, grabbing etc. A couple of days out of the seven, (three i think) they put on a BBQ for lunch. The lamb kebabs are AMAZING! There is also a pool bar which serves snacks & pizzas. The buffet restaurant in the evening is a lot quieter & less stressful than lunch time! We ate the majority of evening at the various a la' carte restaurants. On the whole, they where excellent, the Mexican & T-bones being the exceptions. They are both very rushed, and have the feel of a fast food restaurant. Literally, once you order, your food is with you within like 2 mins! We also tried the Asian, Italian & Bedouin - these are totally different to the mexican & t-bones. Very relaxed, not rushed in the slightest & the food is amazing, just how it should be! ROOMS: Our room was lovely. Air con which was a welcome bonus! Massive bathroom & separate shower, balcony with seating area. The beds & pillows were very comfy. Rooms were cleaned daily, bedding seemed to be every other day. Towels changed daily. The accommodation is set over the whole hotel complex. At first we thought we where miles away from everything (we arrived late at night). The following day we soon realized nothing was more than a 4-5min walk. POOLS/BEACH: The swimming pools were lovely! Nice & clean. Plenty of sun beds, no need to reserve with towels. Towards the end of the week, the pool seemed to get a lot busier, this was due to a pool being closed at the later end of our holiday. That said though, we still had no problems getting a sun bed. Towels are available from the towel huts. I would highly recommend asking for a "red flag" to stop getting pestered. Numerous people come to talk to you from the Spa, Diving school etc, which gets a bit much sometimes when you just want to relax, however the red flags stop all that. ENTERTAINMENT: There is bags of things to do at this hotel! They have an action packed activity schedule during the day to keep you busy if you get bored! This ranges from water polo to aqua gym from yoga to learning a new language! We only did aqua gym, which was great & i really enjoyed it! The animation team are the back bone of this hotel & work so hard. They always have got time to chat to you. They make sure they ask all guests every day if everything is ok with the food, rooms etc which is really nice. They are very enthusiastic and love a bit of banter & a chat. There is no pressure from the to join in any activities which again is nice. Overall, we had an excellent holiday at this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Daniel
Wonderful
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
My first time at an all inclusive but wow it was amazing the best holiday i've ever had, the place, met some wonderful people, both guests and staff (especially the animation team), took part in a variety of activities and it all helped make it a wonderful experience, would go there again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stephen
Clean and friendly hotel with excellent staff
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Our first time in Egypt was great holiday. The hotel Staff were very friendly, helpful & proffesional nothing was too much trouble. Kareem & the rest of the animation team were excellent they spoke everyday & asked if there was any problems with the room or anything else without being too pushy & they took time to remember our names which is a nice personal touch. The hotel & grounds were very clean & well looked after. The rooms were cleaned every day with clean towels a well stocked fridge with water & soft drinks. The safe in the room ... was free of charge. The hotel supplies towels for the beach & pool every day & there was no problem with sunbeds even though the hotel is a large complex. The red flag policy was a good idea which stopped you getting bothered when you were on the beach or by the pool by agents selling boat trips etc. Excellent place to stay & will go again. On leaving Kareem contacted our transfer to make sure we were on time for the airport. Cleanest Hotel we've been to on all inclusive read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stephanie
Loved it, best holiday I have ever had
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
Really cant fault anything, had an amazing 2 weeks, best place ive ever been to, the rooms was 5 star, the whole complex was 5 star, the animation team was 5 star, the food was 5 star, loved the pool party and the beach party. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Gary
A five star holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
The hotel complex is wonderfully kept. the staff are very friendly and will try to help you with whatever you need. The animation team keep you entertained all day and always make time for the guests.The themed restaurants are another plus for the hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Antony
Holiday to remember at the Sunrise Royal Makadi
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Great hotel with professional, genuine staff who really cared and provided my family with a totally professional service throughout our stay. Over two weeks we did have some problems but were sorted out without delay and this wonderful service continued until I left the hotel This team made our holiday special read hotel review
  • Room
    6.0

    Good very clean and comfortable with great amusing housekeeping staff. Every day there was a surprise waiting for us all!

  • Gastronomy
    6.0

    The main restaurant was quite busy at times but with so many restaurants about we were able to visit the other more quieter restaurants where the staff got to know us really well good service and good food

  • Service
    6.0

    All aspects of the serviced was brilliant reception areas to the restaurant staff who were amazing with all the young diners especially at the Mxeican and round the world restaurants The reception lounge bar staff were brilliant every day without fail and the animation team headed by Osama were utterly and totally professional from morning until night as can be highlighted by the examples of them delivering water to me daily when I was on the beach to staying with me and my family when our privately arranged airport transfer failed to turn up on time Two of the team Kareem and Sylvia spent 40 minutes talking to the taxi company and stayed with us until the car arrived even though they had a show to prepare for and we were by now just 'departing guests' Service beyond the norm

  • Sport & Leisure
    6.0

    Again lots to do with such a great animation team who were really involved with all the activities and were funny throughout the day One of the team, Gazal was a great musician in his own right and entertained everyone really well with everyone of his great performances The animation team became our real friends and we thank them all for the kindness and professionalism; especially Gazal, Sylvia and Kareem

  • Hotel
    6.0

    Great hotel with professional, genuine staff who really cared and provided my family with a totally professional service throughout our stay. Over two weeks we did have some problems but were sorted out without delay and this wonderful service continued until I left the hotel This team made our holiday special

  • Location
    5.0

    A great location with some great local facilities and close enough to the airport

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Sophie
10/10 hotel and staff
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We stayed at the sunrise makadi bay for two weeks in August with family and friends. We all agreed this was the best holiday we have been on!! The staff were incredible, the food and a la carte restaurants delicious and the animation team were the friendliest, most helpful and no hassle team we have ever come across! They made our holiday. Kareem is an absolute star and would do anything for you. Other stuff including gazal, yana, brown, moris, jamaica etc are all fantastic at what they do too! They always have a smile on their faces. The hotel ... is big however it was always so quiet strangely as there are many pools and restaurants to chose from. There was never a problem getting a sunbed. The men in the little shops are also great. Eric and Gerges were very friendly and we bought some gorgeous bags without being pestered. If you love a boat trip we definitely recommend ABDUL from blue waves on the beach. We wanted to bring him home with us! Such an amazing man. We had a great trip with them and it was definitely the best trip we have ever been on. And we've been on many. read hotel review
  • Room
    6.0

    Room was always clean by the great 'gamil' room 29106. It was not very close to reception but it was a nice walk to get away from the centre of the hotel.

  • Gastronomy
    6.0

    Great choice. Great management always on the ball. Great service and cleanliness. Best food we have had abroad

  • Service
    6.0

    Staff in the a la carte restaurants were again excellent and we preferred the a la cartes as they were more relaxed and enjoyable for us. However food in all the restaurants was delicious and plenty of choice. Service in all areas of the hotel was outstanding, from arriving late at night on a Tuesday and being offered a meal in the restaurant to leaving two weeks later with an amazing send off from the animation team. Nothing was too much trouble from the hotel as a whole.

  • Sport & Leisure
    6.0

    Couldn't rate the sports and entertainment high enough. They have something for everyone all the time!!! They encourage you to join in without being a pain. They are amazing at their job. Beach party is a must!!!

  • Hotel
    6.0

    We stayed at the sunrise makadi bay for two weeks in August with family and friends. We all agreed this was the best holiday we have been on!! The staff were incredible, the food and a la carte restaurants delicious and the animation team were the friendliest, most helpful and no hassle team we have ever come across! They made our holiday. Kareem is an absolute star and would do anything for you. Other stuff including gazal, yana, brown, moris, jamaica etc are all fantastic at what they do too! They always have a smile on their faces. The hotel is big however it was always so quiet strangely as there are many pools and restaurants to chose from. There was never a problem getting a sunbed. The men in the little shops are also great. Eric and Gerges were very friendly and we bought some gorgeous bags without being pestered. If you love a boat trip we definitely recommend ABDUL from blue waves on the beach. We wanted to bring him home with us! Such an amazing man. We had a great trip with them and it was definitely the best trip we have ever been on... And we've been on many.

  • Location
    6.0

    Many pools and the beach is gorgeous too. Didn't leave the hotel as we didn't feel like we had to. We had everything at our doorstep.

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Paul
Great hotel, great staff, can't wat until we return
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Special thanks to Mido B., John O. M. and Boka, also to Ashraf and his staff in t-bones restaurant all work so hard, so many more staff I could mention, all staff in the Asian restaurant, special thanks for making my sons 16th birthday a day we wont forget, read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jenny
Excellent holiday at Sunrise - will return
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
A fantastic hotel for families. Made all the better with the excellent animation team. Will definitely return in the future. The facilities at this hotel are clean and all the staff are very friendly. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Susan
A fantastic holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Lovely hotel, even better staff. Lots of restaurants serving different food and all was well cooked and something for everyone. Varied guests, British, German, Russian, Spanish. read hotel review
  • Room
    6.0

    The family room was clean, spacious and with air conditioning. Had a safe and fridge with water. 2 televisions and adequate bathroom.

  • Gastronomy
    6.0

    All the restaurants are fantastic with plentiful food, you will not go hungry with something for everyone. Being peak season, it does get busy but if you get to the main restaurant for lunch before 1pm then this was not a problem. Same with dinner, before 8 is easier to get a seat. We ate at the Mexican for breakfast which was the same food as the main restaurant but on a smaller scale and much more personal. The omelette chef here (Nassar I think was his name) always had a big smile for me when I arrived and was so friendly. One of the waiters Ahmed was here at breakfast, in the Mediterranean for lunch and the Bedouin for dinner. He was fantastic and so friendly. The kids loved him and always wanted to go to his restaurants to see him.

  • Service
    6.0

    All of the staff were friendly and spoke well in English. I had to get some antibiotics from the pharmacy and although expensive was able to get them without even seeing a doctor (I knew what I needed).

  • Sport & Leisure
    6.0

    We stayed around the Family pool 2 for most of the 2 weeks and got to know Mohammed (barman) and Hassan (pool man) really well, they were always happy and loved chatting to us. Again, the boys loved them and they were always eager to please. What the made holiday even more special was the Entertainment Team. They all work so hard to make sure everyone is happy and checking that there are no problems. We decided to have a go at the shuffleboard where we met Sepastian. What an amazing guy! He was so happy to see us every day and helped the boys become "champions" at the shuffleboard. He always had a smile on his face and it was one of our highlights everyday to play with him. He is an asset to the Sunrise and wish him all the best for the future.

  • Hotel
    6.0

    Lovely hotel, even better staff. Lots of restaurants serving different food and all was well cooked and something for everyone. Varied guests, British, German, Russian, Spanish.

  • Location
    6.0

    Beautifully kept gardens, on the beach which was clean and well kept. Few excursions on offer, we did a couple and had fun. Nothing in immediate vicinity but didn't feel the need to venture out.

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Nick
Great holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We had a great holiday. The staff did their best to make our stay enjoyable. The entertainment team worked hard and were a great bunch. Well done. Great beach party. Poor wifi. Our room was the furthest away from the centre of the resort which was a long walk. Great al a carte restaurants best we have had for holiday hotel restaraunts. Still got bad tummies though. Would definatly return. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Kirsty
Fantastic time in Egypt!
  • Recommended hotel
  • Friends
  • Beach holiday
  • August 2014
Fantastic hotel, lovely complex to stay in, couldn't fault the staff they did everything they could for you, especially the animation team! Always had you up and doing something to keep you entertained, food was great, such a variety even for children. Lovely place to stay and I will be going back next year! read hotel review
  • Room
    6.0
    Cleanliness & linen change
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Stacey
Great holiday, will book for 2015
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Very nice and welcoming all Staff very polite. The hotel is Clean and the Gardens are well looked after. We went All Inclusive and the food was lovely. There where lots of nationalities only a few where rude but I just laughed at them it seemed to work :-) read hotel review
  • Room
    5.0

    The room was fine plenty of room we had a just the 1 room with 4 single beds next year we will go for a family room BUT if was always clean and tidy with a large bathroom very comfortable beds :-)

  • Gastronomy
    6.0

    The buffet could be a bit hit and miss BUT with 9 Al a cart restaurants there was no need to go to the buffet we ate in all the Al a cart's and loved 8. There was 1 we didn't like but that was our tastes not the restaurants fault.

  • Service
    6.0

    Staff couldn't do enough for you they where the best team of staff at a hotel I have ever met.

  • Sport & Leisure
    6.0

    Where do I start? Kareem and his Team where AMAZING with adults and children if you wanted to get involved you could but if you are happy just doing nothing they would understand and leave you to it. My children loved the team and I must mention a few of the team personally because they made our holiday Kareem of course, DJ Kimo, Elena, John, Sebastian, Brown, Boca Ana & Kirsty THANK YOU ALL you are all lovely kind people. The evening shows where very good.

  • Hotel
    6.0

    Very nice and welcoming all Staff very polite. The hotel is Clean and the Gardens are well looked after. We went All Inclusive and the food was lovely. There where lots of nationalities only a few where rude but I just laughed at them it seemed to work :-)

  • Location
    5.0

    Did not leave the Hotel as didn't need to :-) We did go out on a glass bottom boat to go snorkerling the boat was a bit scruffy BUT the captain and the places he took use was amazing would recommend this trip 11 of us went 6 adults and 5 children for £150 went where out for 3 hours 4pm until 7pm lovely time of the day to do it with young children as it wasn't to hot!

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Katie
We love Egypt!
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
Booked through Teletext holidays and got a very good deal. Arrived late at night and transfer was smooth. Upon arrival we were given out room (2 single beds pushed together but who cares?!) Room was a fair walk from pool and restaurants but nice and quiet! We found the Mexican restaurant best for breakfast as it was quieter and had just as much on offer. Although we did wake up early for sun loungers, it's like that in most places and pool staff were helpful in finding people a space. Ahmed on the pool bar was amazing! Great service and ... always smiling. Mima on the late night bar was awesome! Great conversation and service. Kept the party going for us young guns. Our all inclusive bands got us served until 6am! Lunch was delicious, just make sure you get there for 12. If not, the Pergola bar does chips and hotdogs or fresh pizza which was good too. Hygiene standards don't compare to England but we didn't get ill. Dinner in a-la-carte was much better than main restaurant which was full of fatties wanting unlimited food. Asian was the best, but all good service and food. Only downside is no air con - sweaty! In terms of activities - we went on the quad biking tour with Hussain - not Thomas Cook who were much more expensive and their trip only included 20 mins on the bike. We had 2 1/2 hours of fast desert tracks. Kareems and Gazal from the animation team were funny, friendly and encouraging. We enjoyed: water polo, aqua fit, belly dancing, Latin dancing, archery and lots more. The night club DJ Zidan was brilliant too. Unfortunately not many people enjoyed the club but after 2 Egyptian measure vodka cokes it's just like Pacha! As a couple we were outnumbered by families, but round the main pool it was pretty chilled. We had an awesome holiday and definitely recommend Sunrise to others! read hotel review
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    4.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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