SUNRISE Select Royal Makadi Resort(4.5 stars)

Hurghada, Makadi Bay, Red Sea View on map

Average rating

7,948 hotel reviews

    Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.7
  • Location
    5.6
  • Food and Drinks
    5.6
  • Sport & entertain
    5.8
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3505 reviews for this hotel sorted by travel date
Warren
Good family holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
The hotel is a short transfer from hurghada airport and caters for many different nationalities, it is very large so reccomended that you request the block you would like to be in before you travel. The beach and pool areas are good and clean, however the pool slides do close for 2 hrs during the day. The beer and soft drinks are nice, the wine not so great. A good variety of food and various choices for restaurants, if you're early enough to get the one of your choice. Evening entertainment mediocre and would benefit from some decent acts. Would ... visit again pending the result of my wifes stomach bug she picked up towards the end of our holiday. We all had stomach 'issues' that went after a few uncomfortable days but this one of my wifes has been quite aggressive and antibiotics have been prescribed. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
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Jamie
2 weeks of family fun in the sun
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Staff were fantastic, made our holiday special. The towel guy, the life guard and the barman at the family pool were fantastic. The guys serving breakfast in the morning at the Mexican restaurant and the same guys still working in the evening were great. Cleanliness everywhere was fantastic Lovely pools with great slides for the kids, kids club was very good too. Entertainments team overall were great too. Dive centre onsite too, again fantastic people. All very friendly and helpful. Only let down was the food, we are not a fussy family at all and there was plenty of choice ..., we just ended up Ill from something we ate. Once we could cope with, after all these things happen in a foreign country. But all three of us fell ill a second time with dodgy bellies etc etc. Needing a visit to the local pharmacy for some tablets they seem to gave plenty if stock of. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Andrew
Amazing holiday in Sunrise Select Royal Makadi
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
The holiday was fantastic. We had a wonderful time, all the staff were really friendly and couldn't do enough for us! Momo and the animation team really made us feel special, and Chico is definitely a man of many talents! We really enjoyed the shows, especially the fire show and the swords and bed of nails! It was truly spectacular! Everybody made us feel part of the family! A special shout out to Momo and Chico and the 2 life guards on the beach! The kids loved them and we were able to relax knowing they were safe in the ... sea, even building sandcastle a with them! Only a couple of hotel niggles but they were sorted straight away, and everyone went over and above our expectations! All the entertainment was fantastic and we love the Egyptian sense of humour! Belly dancing, aqua gym was great, we really had a good of time! We stayed in family block 37, not sure of the room stewards name but he was fantastic and always made sure we had everything we needed, including some very special figures made from towels!!! I can't thank him enough!! The food was great, especially the soups, all were really tasty! And the final banquet at the Bedouin restaurant was out of this world! I felt like an Egyptian king, and the entertainment that night was great! All in all a truly amazing Egyptian experience which we as a family would love to repeat soon! Already saving!!! Good luck guys u are the best, u made us feel safe and secure and we had a wonderful time! Thank you all! Management included! To see you all in your traditional dress on the final night and being there involving yourselves was great, as too often this isn't the case! Lofty, if I need anything I know who to see! read hotel review
  • Room
    6.0

    Room was great, and spacious, the room steward in block 37 between 4th and 19th August was a true gent and I can't praise him enough!

  • Gastronomy
    6.0

    Again, the food was great, sometimes difficult to book the a la cartes as they can get full quickly but we were unlimited so there was always something! Special mention to the Asian and the Bedouin restaurants they were fantastic, the Bedouin being my special favourite! Even the buffet restaurant had super tasty food!

  • Service
    6.0

    I cannot fault the service at all, if you read all the review you will know what I mean!

  • Sport & Leisure
    6.0

    Even though there were a large number of guests u never felt overcrowded and being so many pools there was always somewhere to find!

  • Hotel
    6.0

    The holiday was fantastic. We had a wonderful time, all the staff were really friendly and couldn't do enough for us! Momo and the animation team really made us feel special, and Chico is definitely a man of many talents! We really enjoyed the shows, especially the fire show and the swords and bed of nails! It was truly spectacular! Everybody made us feel part of the family! A special shout out to Momo and Chico and the 2 life guards on the beach! The kids loved them and we were able to relax knowing they were safe in the sea, even building sandcastle a with them! Only a couple of hotel niggles but they were sorted straight away, and everyone went over and above our expectations! All the entertainment was fantastic and we love the Egyptian sense of humour! Belly dancing, aqua gym was great, we really had a good of time! We stayed in family block 37, not sure of the room stewards name but he was fantastic and always made sure we had everything we needed, including some very special figures made from towels!!! I can't thank him enough!! The food was great, especially the soups, all were really tasty! And the final banquet at the Bedouin restaurant was out of this world! I felt like an Egyptian king, and the entertainment that night was great! All in all a truly amazing Egyptian experience which we as a family would love to repeat soon! Already saving!!! Good luck guys u are the best, u made us feel safe and secure and we had a wonderful time! Thank you all! Management included! To see you all in your traditional dress on the final night and being there involving yourselves was great, as too often this isn't the case! Lofty, if I need anything I know who to see!

  • Location
    6.0

    Makadi bay Is a great location and the hotel is situated in a great location

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Tyrer
2nd visit, I am sure we will be back again
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
We don't usually return to places for a second time, however after an amazing 1st holiday we took the plunge. We were not disapointed it was even better. It is clear that the management take notice of customer feedback and small changes had been made since last year eg. Wifi improvements, extra dining options in the evening, public areas were much tidier. The staff are amazing and work incredibly hard it is difficult to single out individuals as they are all brilliant however Mohammed at the family pool, Momo on animation and Elke from guest relations went above and beyond ... each day. It was nice being invited to the VIP dinner on our final evening with the management the food was even more yummy than that which we had experienced throughout the holiday. Each member of our family had a different favourite restaurant so it was great that we could rotate around them all throughout our stay. Thank you to everyone at SRM we hope to see you again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Johanna
Fun in the Sun
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Great place for a family holiday. Plenty of entertainment for the kids both during the day and at night. Family friendly resort. Fabulous pools and slides. Also beach front with coral for snorkelling. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Elena
Great vacation in lovely place!
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
We were in Sunrise Royal Makadi for the fourth time and we’d like to come back more and more times! It was amazing holiday with my family. It wasn’t being such amazing without hotel staff and animation team, thank you so much! Hotel was being changed about this year, of course in the better side! It’s became more comfortable and prettier! Great thanks for Mr. Ibrahim S. E., sport and recreation manager. The food in the restaurants was delicious and varied thanks to the chef Mr. Ayman S. Service also was at the highest level, the waiters always tried to ... make guests feel comfortable. Special thanks I want to say to Mohammed Ibrahem, Ahmed Hero, and Ali in the main restaurant! The bar located in the pool, it was very pleasant to sail. We were always met with a smile by the bartender Hima. So we really enjoyed sitting in the lobby bar. Thank you Mahmoud and Ahmed for the wonderful cocktails! Special thanks to the hotel manager! Mr.Hashem L. number 1 in hotel!!! He always ready to help and solve any problems that we didn’t have. Animation team you’re simply the best! My daughter wasn’t sitting on a place thanks to you. Chetoos, thank you for belly and latina course, we really enjoyed it! Very nice guy and great dancer with whom nice to talk. He was always interested in how are we, how is our holiday. Momo, thank you my son for water gym and Zumba. It was cool! Kareem also thank you for water gym and shuffle board. We miss you and table games we played. Tito you're a great player of water polo, it was really nice time. Eslam you're really good dancer. Kate, thank you for sunset meditation and positive emotions that you gave us! I'm so happy to meet all of new guys! Hope to see everybody next year! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Frederik
Very nice vacation
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
When we arrived we were immediately impressed with the hotel. a large domain that is well maintained by the gardeners, several swimming pools to quietly lie down or fun on the water slides. read hotel review
  • Room
    2.0

    the rooms are spacious and equipped with everything, but dated rooms would be able to use a renovation

  • Gastronomy
    5.0

    the main restaurant we found far too busy and noisy. but we had the possibility to have breakfast at the Mexican restaurant. and in the evening a la carte dinner, in Nice nice resautrants

  • Service
    5.0

    We were regularly asked by the animation team or everything was okay, at the smallest problem they looked immediately for a solution, nothing was their asking too much. a 10/10 for the animation team

  • Sport & Leisure
    5.0

    There is daily entertainment, there is something for everyone. in the evening there is an evening show and a mini disco party with really super. different pools at also for all possibilities

  • Hotel
    4.0

    When we arrived we were immediately impressed with the hotel. a large domain that is well maintained by the gardeners, several swimming pools to quietly lie down or fun on the water slides.

  • Location
    4.0

    the hotel has several nice places to hang out. souvenir shops abound, eateries and bars, also to the beach is fun for snorkeling at the coral reefs you may itself at the nearby located hotel go snorkeling fun

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Jo
Great Family Holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Was very pleased with the hotel in general. Room was a little basic but was fine for sleeping in. The hotel was lovely with well kept gardens and lovely pools. Good was very nice, we used Mexican for breakfast and around the world for lunch, a lot quieter than the main restaurant. We especially liked the a la carte restaurants which you can book as many times as you like. Asian and T Bones were our faves, the staff in their were great. The hotel staff were happy to help when contacted for problems with safe and beach towel issues. ... The animation team were also really friendly and spoke to us on a daily basis to make sure everything was ok with our stay, especially Kareem. The only downside were other guests who didnt have any manners. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Alex
Great first time holiday in Egypt
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Our first time in Egypt. It was a great experience. The animation team was very entertaining, it was clear they worked very hard, they were very attentive and wanted to make sure that we were having a good time, very friendly and very funny team, some of the names are Tito, Kareem, Omar, Mamdoah, Eslam, Mohammed, Chitos and many others. The recreation team made us feel very welcome and were always making us laugh, always happy to help, some of the names Mahmoud, Mohammed, Hamada, Amir (aka Khan) and all the rest of the team. The pool areas are outstanding ..., very clean, slides are excellent and great fun. Different pool areas for different needs. Food - there was a good choice of food in the main hall. Tried a couple of the a la carte restaurants but didn't really feel they offered anything much different plus the restaurants were very hot - no proper air conditioning which made it an uncomfortable experience. The main food hall was cooler but still not properly air conditioned for the climate. Room was excellent, clean and well maintained on a daily basis. Downside - the eating areas need to be better air conditioned and the bars need to serve the water cold not warm. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Simon
2 week stay
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
I, and my family, all enjoyed staying at the hotel very much. The only criticism was that we weren't able to eat in the restaurants often enough as they were always booked and if you wanted to ensure a table, you had to wait till after midnight to book. The staff were very courteous and hardworking. One thing I would like to see improved is the amount of glasses available for drinks in the eating areas. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.8
    Quality of the beach
    4.0
    Child care or playground
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Jen
A fantastic family holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Very clean, amazing food and superb family & children's entertainment and activities. read hotel review
  • Room
    6.0

    Room was grand & cleaned daily, air conditioning was super and definitely a necessity.

  • Gastronomy
    5.0

    Lots of bars and restaurants which had some amazing food. There was a lack of identified vegetarian food, I did speak to management and they will rectify that for next season.

  • Service
    6.0

    Staff were extremely friendly and very helpful. Management staff were always around making sure that everything was of a high standard. The room was cleaned daily and the hotel surroundings were always clean and tidy.

  • Sport & Leisure
    6.0

    Lots of activities to keep both adults and children entertained. My 10 year old just loved all the activities, he tried yoga, Zumba, darts, table tennis etc. the list was endless. The aqua pool was a real hit with the kids, it kept them entertained and they had so much fun. Sun beds - you had to be up early to get a bed around the pool although there were plenty of beds along the beach.

  • Hotel
    6.0

    Very clean, amazing food and superb family & children's entertainment and activities.

  • Location
    6.0

    The beach was on your door step. Shopping facilities were adequate for what was needed. Excursions were brilliant especially Dolphin Safari and Submarine in the Red Sea.

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Rachel
Really good hotel with friendly animation team
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
I had an amazing holiday at the Sunrise Royal Makadi Resort & Spa, it was our 5 time in Egypt and it was verry good. the resort was fantastic with something for everyone, water slides, pool games, beach etc. Every day people ask of there would be problems or everything was ok. The animation team was also funny and friendly. They ask every day for games or things to do. Greet thanks to Kareem. He was verry enthousiastic and funny. Also Mohamed A. at the poolbar from the family pool was a good man and our favorit. Points to the ... al a cart restaurant, the food there was delicious. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Alison
Excellent holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
A fantastic holiday in our 2nd home. We stayed in a family room, originally in block 32 but we moved to block 38 as the shower leaked in our room. Any problems we had were sorted out quickly especially by Mr Lofty. We were welcomed back home by the animation team especially Kareem, Momo, Mezo, Osama and the new members Ahmed, Chicco, Tito, Omar, Andrew, who I would like to say a big thank you for all your help in making Emma's birthday special. The only negative thing to say is that the sunbed situation needs to be sorted and ... need new chairs in the Pergola bar as they are now looking a bit tatty and worn. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    0
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Bianca
Great holiday & best animation team
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
It was our 4th time here and we enjoy it as always. The whole Hotel is nice and clean as well as the garden is kept immaculate. The whole staff was was friendly and helpful and especially the animation team who will do everything to make you happy and enjoy your stay. The animation team also provides activities for everyone, great shows and cool (foam)parties at the beach/pool. Special thanks to Kareem, Ahmed, Andrew & Shady(hulk) for the amazing entertainment. The food is of good quality (as we could see during a kitchen tour everything is really clean& high standards ... in the kitchen) and even a fussy eater can always find something to eat. All in all a great hotel and we'll for sure come back next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Kate
Wonderful family holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
A great hotel where you really feel cared for and that your opinion matters. The management and animation Team regularly checking all is ok and keen to please everyone. Food was great, whilst buffet restaurants were very busy as you'd expect the choice of food and a la carte options were excellent. Cleanliness was impressive and all in all a great holiday in a great hotel! Thank you to all the staff read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Molly
It was amazing
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
The holiday was so good and i would LOVE to go again, everyone is so friendly and lovely and always making sure everything is okay. All of the animation team was great and i would like to give credit especially to Omar as he was always making us laugh. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Ales
Excellent stay
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
Excellent stay. The resort is excellent. The staf is more than helpfull, and the animation team..... They are simply the best. Mr. Mado really made out holidays. He allways makes you lough, and he is allways prepared to lighten up your day. Thank you Mado. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Julie
So good you'll be booking again and again!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
The hotel is in a beautiful location of Makadi Bay. It's mainly only 2 stories high, very spacious and not over crowded. The gardens are well maintained, the pool is kept clean, the beach is immaculate, the staff are just amazing! The hotel is now a water park with lots of tubes and shoots, not really my thing but reports from other guests were very good! The hotel reception, restaurant and rooms are kept perfectly clean and tidy. The Spa is amazing! We stayed all-inclusive and the food was fantastic, something for everyone. I did feel pretty secure here too ..., lots of hotel security on the gate and in the hotel. read hotel review
  • Room
    6.0

    We had a twin room, hugely spacious and immaculately clean. Wardrobes, drawers and safe. Ground floor balcony over looking the pool area. Fabulous bathroom with shampoo,conditioner body wash supplied. Fresh towels daily and the room made up beautifully.

  • Gastronomy
    6.0

    With 8 restaurants to choose from - you won't starve. Absolutely something for everyone! I couldn't fault any food, cleanliness, waiters, chefs or or choice. You won't be disappointed. Food available from 7am through to midnight daily.

  • Service
    6.0

    Reception staff are very knowledgeable, clean, smart and helpful. Waiters... Ahmed (in the inside main buffet restaurant) was brilliant! Drinks and table cleared and really made us feel welcome. Mohammed (head waiter outside) went out of his way to make sure that we had everything we needed, including ordering vegetarian food for us from one of the a la carte restaurants. Always a smile and a cocktail ready for us. Treated like royalty really.

  • Sport & Leisure
    6.0

    Well! An amazing time spent with the entertainment team.. Lots of things to do all day and evening. Aqua-aerobics, shuffle-board, water polo, water volleyball, zumba, arabic lessons, pool parties, beach parties and foam parties to name but a few. Kareem was incredibly enthusiastic and really made you feel welcome in all the activities. He has an amazing zest for life and always has a smile! Whilst we were there a new member of the team started too. Omar was a little apprehensive but soon picked up the spirit and had us laughing and joining in the activities. Nothing was ever too much trouble, even organising new room keys when we managed to lock ourselves out! Magic tricks, fun and dancing.. They have it all!!

  • Hotel
    6.0

    The hotel is in a beautiful location of Makadi Bay. It's mainly only 2 stories high, very spacious and not over crowded. The gardens are well maintained, the pool is kept clean, the beach is immaculate, the staff are just amazing! The hotel is now a water park with lots of tubes and shoots, not really my thing but reports from other guests were very good! The hotel reception, restaurant and rooms are kept perfectly clean and tidy. The Spa is amazing! We stayed all-inclusive and the food was fantastic, something for everyone. I did feel pretty secure here too, lots of hotel security on the gate and in the hotel.

  • Location
    6.0

    Just 40 minutes from the airport, the hotel is right on the beach. There are plenty of hotel shops where you can buy everything from a bikini to a painting. Lots of excursions available, although this time we stayed at the resort.

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Corrie
Amazing hotel with extremely friendly staff
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
I visited this hotel from July the 7th 2015 to July the 21st 2015, I would say that this is one of the best holidays that I have been on. I would definitely return to this holiday in the future. All the staff at this hotel were very friendly and majorly welcoming. My room was very clean, the bed was comfy and it had a very homely feel to it. Which I believe is needed when you are staying in a room for an extended period of time. The buffet had a wide variety choice of food and I felt ... like I had a lot of choice even with a dairy allergy. I also visited 3 of the a-la cartes (Asian, t-bone and Mexican). I thoroughly enjoyed the Asian and the t-bone and visited them regularly. The waiters were always extremely friendly and they always wanted to help. There were a few members of staff that went above and beyond to make my holiday even more enjoyable and easier. The first of these staff was Mohamed al H. one of the chefs. He made it extremely easier for me at meal times with my dairy allergy. No matter where he was on the complex if I needed assistance he would make an appearance to show me what I was allowed and brought me a special plate of desserts. Another member of staff that went above and beyond was rafaat a badman from the pergola bar. He was extremely professional, friendly and attentive. He was always polite and kind. I would go as far to say that I would want rafaat as my batman on every holiday that I go on. The last member of staff that went above and beyond for my holiday to be enjoyable was omar guetta, a member of the animation team. Me and my boyfriend, jack thoroughly enjoyed playing shuffleboard every day with omar every day and I was confident that if I had a problem that omar would try his upmost to try and solve the problem. His enthusiasm and his kindness led me to try new things and I am glad that he was able to get me to do this. He was always friendly, professional, fun and extremely kind. He was always willing to help and all of my family were able to connect with omar and knew that if we ever needed anything or if we needed someone to talk to he would be the first to offer to help with anything he could. I truly believe that I have made a true friend from this holiday. Yours sincerely Corrie G. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sarah
A hotel and complex that has everything
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2015
Lovely complex that is kept very clean and tidy. Staff very courteous, efficient and helpful. read hotel review
  • Room
    5.0

    Room nice clean & tidy. Beds and bedding very comfortable.

  • Gastronomy
    5.0

    Food good and always served at the right temperature. Good choice and selection. Excellent range of al a carte restaurants. I rated them all highly but the Mexican was my least favourite. I felt in the Mexican that the food was often not served as detailed on the menu, for example beef fajitas were not accompanied by sour cream and guacamole etc as detailed in the menu. Waiter service in all restaurants was very good.

  • Service
    6.0

    Excellent service in all areas of the hotel.

  • Sport & Leisure
    5.0

    Didn't partake in any sports through choice. However there did seem a large choice of things to do if you wished. Due to The 2nd sitting of evening meal being at 20:30hrs, it meant that unfortunately we missed the main show in the theatre every night. This is a shame that the timings overlap. There also wasn't really entertainment following the show which would be nice if you have been unable to see the show. The family pool near block 36 is the one we used. The pool area was kept extremely clean with the pool side washed 2-3 times a day by the pool attendant. However unfortunately the employee working on the pool was moved on 12th July, following this the replacement did not keep the areas as clean. Most notably the pool side was not being washed as was previously and was not washed the 3 days of our holiday. This was apparent with many areas that had drinks spilled etc and not then washed.

  • Hotel
    6.0

    Lovely complex that is kept very clean and tidy. Staff very courteous, efficient and helpful.

  • Location
    6.0

    Hotel complex kept clean and tidy with lots of nice well kept garden areas.

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