SUNRISE Select Royal Makadi Resort(4.5 stars)

Hurghada, Makadi Bay, Red Sea View on map

Average rating

7,017 hotel reviews

    Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.8
  • Location
    5.6
  • Food and Drinks
    5.7
  • Sport & entertain
    5.8
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2976 reviews for this hotel sorted by travel date
Colin
Fantastic Holiday and my fourth time at this Hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
I have just returned from my fourth time at this hotel and had a fantastic time with my family and friends . The place was as always immaculate ,and the staff worked tirelessly to make sure the holiday ran smoothly . The Animation Team were fantastic and always kept us up to speed with all that was happening in the hotel with the activities and entertainment . Looking forward to planning trip no 5 at the Sunrise probably in March , just in time to sample the new Indian Restaurant. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Barbara & Ian
Third time in paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2014
The hotel is situated in Makadi Bay on the Red Sea with its' own private beach. It is kept in very good condition due to the tireless efforts of the staff that maintain and keep the rooms to the high standard of cleanliness that it offers. The hotel also offers an all inclusive service which includes seven a la carte restaurants, so there is something to suit everyone. We found the age range and nationalities of the guests to be very varied. read hotel review
  • Room
    6.0

    We had been to this hotel twice before and requested a room in block 38 which we were lucky enough to be given. The rooms were big, as were the beds and contained all expected of a five star hotel, e,g, air conditioning, tea and coffee facilities, safe, tv, telephone and balcony. The room was cleaned daily and the towels and sheets changed regularly.

  • Gastronomy
    6.0

    The quality of food was excellent and the variation of world cuisine was outstanding, to suit all tastes. The a la carte restaurants included Asian, Italian, Mediterranean, Steak house, Mexican and Bedouin. We experienced a specially prepared Tappeyaki meal at the Asian which was perfect. Drinks were available from 10.00am in all of the many bars around the complex. Chilled bottled water was readily available at all times, even in the fridge in our room. We enjoyed the atmosphere wherever we went and tipped when we felt we wanted to.

  • Service
    6.0

    We found all the staff to be friendly and attentive. The animation team provided excellent service and entertainment and were more than happy to engage in conversation, language was never a barrier. The facility to have clean beach towels every day was a bonus. Lunch time in the main restaurant was a wonderful experience, staff remembered you from previous visits and always welcomed us with a smile. Most days we returned to our room to find towel art on our beds, which was always nice to see.

  • Sport & Leisure
    6.0

    The activities available were varied, something for everyone. We were never forced into taking part but the opportunity was there if we wanted to. We preferred to spend time on the beach and snorkelling in the sea admiring the reefs and the life under the sea. The sun beds were comfortable and the beach very clean. There were also many pools around, a couple of which were heated. The new slides were a fun experience which many people enjoyed.

  • Hotel
    6.0

    The hotel is situated in Makadi Bay on the Red Sea with its' own private beach. It is kept in very good condition due to the tireless efforts of the staff that maintain and keep the rooms to the high standard of cleanliness that it offers. The hotel also offers an all inclusive service which includes seven a la carte restaurants, so there is something to suit everyone. We found the age range and nationalities of the guests to be very varied.

  • Location
    6.0

    The location is really spectacular. Once at Hurghada airport the transfer to the hotel is about forty minutes. The beach is no more than a five minute walk from wherever you are on the complex. There are various different shops available including a pharmacy. You will always see staff maintaining the gardens to a very high standard that compliment the theme of the hotel. We have personally experienced a couple of excursions including, quad biking, which was great value for money and an excellent trip. We also went on a private half day boat trip on a glass bottom boat with two of our friends, which could have been a combination of fishing and snorkelling, however, we preferred snorkelling so we stopped twice to view the amazing fish.

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Patricia
Special birthday celebrations holiday
  • Recommended hotel
  • Friends
  • Beach holiday
  • November 2014
We were a party of 8 with two birthday celebrations. The staff at the hotel were fabulous very friendly and helpful especially Kareem and John from the animation team who couldn't do enough for us. Also the different restaurants we visited every night made us especially welcome, the food and service was excellent and the birthday celebrations we had - one in T-Bones and one in the Italian Restaurant - were made very special. Would certainly come back to this hotel. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Valentina
Great hotel, sea,beach end water polo with Yasser
  • Recommended hotel
  • Singles
  • Beach holiday
  • November 2014
So, I come back home. It was the best holliday. All was great. I like the hotel, very much restorans, sea, beach, food, i like all. I was walking to beachs of another hotels, i think in Sunrise is the best. I was these alone during 11 days, and it was not boring! Here very good animations, especially i want say thanks to Yasser, he is very friendly, answer on all questions, can help. Every day i played with him in water polo, it was very funny. I can say, i found one more friend) I will miss about ... water polo game, about beach and sea. I hope come back next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
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Natalija
We are coming back for sure.
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
Absolutely loved this hotel. The best animation team ever. Every one was so nice and helpful. Service, food, room, location was just great. If you have a family there are a lot of activities which you can find there. Animation team always have great shows and are really good at sports. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Christel
Superb vacation
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
For the second time we were very pleased. Even being sick wasn't a disaster, because the staff at the reception called straightway the doctor Amr who take professionally good care and made sure I recovered rapidly. Sea life was fantastic, the weather was fabulous and the water slides are a upgrade. The staff could not do enough for us; the bar staff, especially Mohamed and Mina, were friendly and liked a laugh; the animation team were pleasant, especially Kareem, who speaks English like a real Englishman and loves to play water polo with the bung; the room boys were excellent ..., polite, friendly and clever at the towel decorations. The 7 a La cart restaurants have a good Varity of food on offer We will definitely return again next year to see everyone read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Martin
Another wonderful holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2014
Third visit. Consistently good standards and will definitely return. read hotel review
  • Room
    5.0

    A good spacious room kept in good order. Had a problem with the safe which was dealt with quickly. Air conditioning instructions would be helpful.

  • Gastronomy
    6.0

    With the choice of restaurants everyone can find something to their liking. The quality of the food is very good. The staff in the Asian restaurant must be especially thanked - Teppenyaki is an experience.

  • Service
    6.0

    Staff could not have been more friendly or helpful, even remembered us from previous years! Their knowledge of other languages is remarkable. Any problem dealt with quickly and efficiently.

  • Sport & Leisure
    6.0

    The Animation team must be congratulated on the scope of activities they provide. Always cheerful and eager to ensure that guests are happy and having a good time. They are in attendance at both the beach and pool areas and went out of their way to deal with any requests. THANK YOU.

  • Hotel
    6.0

    Third visit. Consistently good standards and will definitely return.

  • Location
    6.0

    As the hotel is laid out in such a spacious area and the beach so close travel out of the resort is not necessary.

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Pam & Chris
100% satisfaction
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2014
Words cannot describe how brilliant this hotel is. This is our 3rd visit and will not be our last. Overall it is a fabulous resort with fabulous staff. Our friend who came with us, Barbara, has trouble walking and the Animation team and pool staff were very accommodating. Any problem albeit small the hotel staff were ready to assist. Thank you. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sirik
Difficult start but what an ending!
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2014
Difficult start but what an ending!" We arrived on the 8 of November around 20.00h together with friends of us (a couple of honeymooners) who I had recommended the hotel to. After a warm welcome we were escorted to our rooms. The initial rooms that were appointed to us didn't completely fullfill our high expectations (the hotels scores very high on all the review sites that's why I had advised it to the honeymooners). After a short night of sleep we had a very constructive "conversation" with the staff and they really did their utmost to meet with our ... desiderata. We were given new rooms and a outstanding service! Never ever before have I visited a hotel where the satisfaction of the customer is the absolute first priority of the staff like in Sunrise Royal Makadi. Our whole stay we were subtely spoken to by the management to check wether everything was according to our desires. When my wife got a medical problem with her teeth we also met the inhouse doctor of the hotel and his assistant. Both these gentleman were of an unseen professionalism. The only thing that is really a crime are the prices that the independent pharmacy dares to ask!!! Conclusion: I would strongly recommend the hotel for his price/quality the customer service is of an unseen level! Furthermore I want to say something about the inhouse dive centre PDL: another superb experience!! The PDL dive centre is located at the hotel site. Because my wife and my friends (the honeymooners) are no divers I had the intension of making one dive a day and spend the rest of the day with the rest of my company. In April I visited Marsa Alam where I dove with the Extra Divers Fayrouz. As I was satisfied of their approach I had the intention of diving with the Extra Divers in Makadi. But …. The first day we arrived at the hotel and we were siting alongside the pool I was approached by Osama, one of the salespeople of PDL. He immediately made me a very correct, personalised and tailor made offer. The day after I met Oskar my dive guide for the rest of the week and Osman, the manager of the dive centre. What a professional, motivated and helpful team!!!! For example: As soon as Oskar had noticed that I had had a back surgery in the past (but I have a medical approval from my doctor) Oskar didn’t allow me to carry any weight, even when I told him that in Belgium I always have to carry my own material. What a service!!! I feld spoiled like a child … and he always did this with his big smile and great humour!!! What a giant!! Another example … as the hotel had poor WIFI connection, Oskar offered me to use his local provider. About his professionalism and diving experience I could write 2 more pages …. Even beyond what we might expect of a dive guide!!! I’ve already visited more dive centres but never had such a personalised reception. They really make it a priority to give the customer all what he’s looking for. It’s a rather young (+/_ 35 years of age) team but very experienced. They are 500% client friendly and make it a priority to offer the diver a tailor made program. I made 3 completely different dives nearby the diving centre. (each time dropped of by small boat), one spectacular night dive and one impressive early morning dive. I did not take part of the daily boat dives they offer (because I wanted to spend sufficient time with the rest of my travel companions). I have spoken with people who had taken part of the full day trips and they were also very satisfied of the experience they had. I also spoke with a Dutch girl that had taken an Open Water Course and she was also very satisfied. Conclusion: PDL was for me the perfect choice and I would advice it to everybody! Not the biggest or the most high tech dive centre but without any doubt the most customer friendly, flexible and enthusiastic team I’ve ever dived with!!!! … And last but not least … at the best price in the neighbourhood. I miss them already Sirik 1*CMAS with 70 dives since September 2013 read less read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Alice
Callum's friends
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2014
excellent hotel and staff worth a stay animation team were very friendly and helpful kept callum entertained lovely food in the Mexican, Italian, Tbones and Asian cocktails in lobby bar are a must. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Danka
Everything in one
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Very beautiful hotel, like mini city, with all kind of restaurant, very clean, very nice aqua park. read hotel review
  • Room
    6.0

    Rooms are very clean, comfortoble and figure of towels will always wait for you when you come back to the room.

  • Gastronomy
    6.0

    There is about seven of restaurant with different food, italian, mexican, arabian, mediteran and so many more. You only need to reservate one of these restaurant one day before, but you also have one big resaturant with so much food for choice.

  • Service
    6.0

    All of the staff is very friendly, warm, esspecially team of animation. Everyone is very dedicated to the job and do everything with smile. Cleaning is on the very high level.

  • Sport & Leisure
    6.0

    Team of animation give shine on everything. They will make that this hollyday lapse unforgettable. Start from there kindness, friendliness and they will to help you in anything . Really, if you have some problem or you need something one of these great guys will fix that. Boca with his unimaginable talent as entertainer will make that your children never get boredom, Kareem so helpfull and friendly, Jamaica and Kimo so warm, sweety and ofcourse my dear friend Sepestian. He was always there to help us with everything we need, so caring, charming, warm, make you feel as you're home. I think i dont have a lot of words to describe energy that have these team. They work as one, real proffesional, commitment, like they know you long time. Because of them I will come back always here and recommend this hotel to my frined.

  • Hotel
    6.0

    Very beautiful hotel, like mini city, with all kind of restaurant, very clean, very nice aqua park.

  • Location
    6.0

    I was three times in Hurghada, and I can say for sure that this is one of the most beautiful beach in Hurghada.

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Elena
Great holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Particularly worth mentioning animation team. Very cool guys, working 1000%. Very friendly and cheerful. Evening shows are just amazing. Bocca, Mido, Momo, Olga, Katya, Kimo, you are the best! read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sean
Fantastic return visit - this is our 4th time
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
the hotel has got a lot bigger, but the friendliness and quality has improved. The staff could not do enough for us, the bar staff were friendly and liked a laugh, the animation team were brill, especially Mido Brown, John (front of house) Kareem and the rest of the team. Entertainment was good with guest appearances. 7 Restaurants to choose from with good quality of food you would not struggle to find something you like. The water slides opened whilst we were there and they were great fun. Swim up bars excellent. Life guards were great went above and beyond ... to help especially Ahmed. Sea life was fantastic, weather was fab and room boys were excellent, polite friendly and clever at the towel decorations. We will definatley return again to see everyone. We stayed for 11 nights, but could have done longer. The Wifi access is a bit hit and miss even if you pay for it, but worth speaking to reception and the IT guys if you are having trouble. WELL DONE SUNRISE hope to see you soon read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Michal
Great vacation with children
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
As this was my fourth visit to this hotel I was concerned that it would not live up to my expectations but was I wrong. I don't know how they have done it but they have improved the service they provide. All services were perfect as always!!! The Animation Team is keeping the stay extraordinary and making sure everyone is having fun - my "little" daughter loves all guys from animantion team, espesially Kareem, Yasser, Momo, Boobo... We will definately return again. It is great hotel for family vacation. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Leanne
Amazing!
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
we found the hotel very clean and inviting our room was always in tiptop condition,we heard that the Mexican did breakfast buffet as well as the main buffet but decided to stick to the main as our little boy loved the kids corner and we enjoyed the friendliness of the service staff read hotel review
  • Room
    6.0

    our room was great and was always clean and fresh with lovely towel models when we got back. the shower was powerful and refreshing after a hot day and we found it east to run as a small bath to wash alfie

  • Gastronomy
    6.0

    we really enjoyed the Italian,Asian and steak restaurants and found the way of booking on the screen in the reception really easy and alot more convenient

  • Service
    6.0

    the animation team was amazing and really made our experience so good ,they always had time for you and made you feel like part of the sunrise family,our little boy is only 1 and a half and he loved seeing them everyday clapping his hands as they went by Sepastian, Kareem, Morris and Bogy deserve an extra special mention as they go the extra mile to make you feel welcome the shows on a night are brilliant too we especially enjoyed the comedy show also i'd like to thank Hany on the pool bar for amazing service and making alfies experience even better

  • Sport & Leisure
    6.0

    the pool was cold but this didnt stop us all getting in it was very clean and we managed to get a sunbed pretty easy every morning .we walked down to the beach on a couple of occasions and went in the sea which was warmer than the pool and you could see the fish after just a couple of steps in there was quite a bit of entertainment on the beach to keep everyone entertained our little boy isnt walking yet but loved the lights and music on the kids disco

  • Hotel
    6.0

    we found the hotel very clean and inviting our room was always in tiptop condition,we heard that the Mexican did breakfast buffet as well as the main buffet but decided to stick to the main as our little boy loved the kids corner and we enjoyed the friendliness of the service staff

  • Location
    6.0

    the hotel gardens and surroundings where stunning and always well kept we enjoyed that the beach was right in the hotel making it easy for us to walk down with our little one the shops were also within the hotel which made the holiday alot less stressful when we ran out of things there were alot of trips to do we chose to do the yellow submarine which was only half an hour in the morning which was great fun

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Heather
Our family holiday with Sebastian France
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
When you arrive at the hotel you are welcomed home. You most certainly feel like your home. This hotel has everything you could possibly think of. It's spotlessly clean and all the restraints are fantastic. read hotel review
  • Room
    6.0

    The rooms are lovely. Three was still plenty of space even with 2 single beds in for the kids. The mini bar is filled with water daily and once a week with soft drinks. There is tea and coffee in the room witch is also replenished daily. The air con is good too. My husband hates bing to hot so turned it up, it's that cold I shivered so sat on the balcony!!

  • Gastronomy
    6.0

    The food in the hotel is amazing. We chose to eat in the al a carte restraints every night but there is a buffet restaurant too. My favourite was the Chinese. You can also have breakfast in the Mexican restraunt which is a lot quieter than the buffet restaurant. The dining areas were always spotless.

  • Service
    6.0

    All the staff in the hotel are very friendly. Nothing is a hassle for them. They all speak very good English but jamichael from the entertainment team will teach you a bit of Arabic if you like. The cleaners in the rooms are brilliant. If you tip them they'll do different towel art every day.

  • Sport & Leisure
    6.0

    The entertainment at the hotel is fantastic. The animation team are amazing. Always full of energy and it rubs off on you. You must have a game of water polo with Sebastian France it's so much fun. You can also do archery and eater aerobics. The pools are very clean and there are plenty of sun beds around.

  • Hotel
    6.0

    When you arrive at the hotel you are welcomed home. You most certainly feel like your home. This hotel has everything you could possibly think of. It's spotlessly clean and all the restraints are fantastic.

  • Location
    6.0

    The hotel has plenty of pools and sun beds and is situated right on the beach. There are shops in the hotel selling anything from little gift to hand drawn art. May I recommend a trip to the sand art shop, the staff there are amazing. There are many excursions to go on. Boat trips to swim with dolphins leave from the hotel jetty.

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Chris
Our 4th time here, fantastic as always!
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
Spotlessly clean, staff helpful and animation team as mad as ever but so friendly and helpful! read hotel review
  • Room
    6.0

    Always clean. Came back to towel sculptures and rose petals on several occasions.

  • Gastronomy
    6.0

    Excellent A la carte restaurants good chose of food. Best of all was the steak house which we used 4 times great staff and great steaks.

  • Service
    6.0

    Staff always friendly and polite. Room spotless, Waiters and bar staff always on the ball, drinks topped up or fresh ones before you've drunk the last one.

  • Sport & Leisure
    6.0

    Animation team totally Looney and really friendly bunch. Pools lovely and clean beach also very clean.

  • Hotel
    6.0

    Spotlessly clean, staff helpful and animation team as mad as ever but so friendly and helpful!

  • Location
    6.0

    30 mins from airport.Private beach with plenty of activities and loungers.

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Ola
Wonderful holidays
  • Recommended hotel
  • Families
  • Other stay
  • October 2014
This hotel is very good. I think everyone can find something for yourself. The rooms are clean and homely. You can find swimming pools for children and adults. Hotel offer a lot of restaurant where you can eat whatever you want. The animators team is the best. They are very nice, polite, funny and creative. Best to remember Kareem and Zidan. That was a great holiday with great people so I think I will come there next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Nathan
Animation team made the holiday!
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
This holiday was by far the best that I have ever been on. The entertainment team made the whole holiday for us! Especially Mido B.! He helped us with a lot on our holiday, with amazing local knowledge, very talented guy! The all round standard of the hotel was out of this world! Clenliness was on very top form always! Pool and sea areas were kept beautifully. Food was amazing and always a wide verity of choice! I highly recommend going to the al a carte restaurants, but the buffet meals are always gorgeous! Its honestly a second home ..., and we all cant wait to go back next year! Thanks for an amazing holiday sunrise! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Dianne
A top vacation! a repeteren!
  • Recommended hotel
  • Friends
  • Beach holiday
  • October 2014
This was our seconden visit to this hotel. IT was great to be there and to come home as they say. That was really true, it felt like coming home! Wonderful Resort wilth great restaurants and swimmingpools. Service en friendlyness at the Pergolabar was very good!! The animationteam with Momo, John, Mido Brown, Kareem en Moris and many otters make sure that you have e great vacation. From activities, shows and with all kind of problms they are there for you. Top! Thans to everyone for a wonderpil vacation and we will be back! read hotel review
  • Room
    6.0

    Good room with a wonderful view over beach and park. Big bathroom, very good beds.

  • Gastronomy
    6.0

    There are several a la carte restaurant with their own speciality and iT is great. It is easy to make reservaties for these restaurants!

  • Service
    6.0

    Everyone is making sure that you are having a good time. The animationteam, who is responsible, take there job very serieusly to make sure everything is good or to find out wat to improve for there guests. Excellent!!

  • Sport & Leisure
    6.0

    Evert dat there is a program with many activities you kan do. A lot if different activities for children and adults where you can participate if you want

  • Hotel
    6.0

    This was our seconden visit to this hotel. IT was great to be there and to come home as they say. That was really true, it felt like coming home! Wonderful Resort wilth great restaurants and swimmingpools. Service en friendlyness at the Pergolabar was very good!! The animationteam with Momo, John, Mido Brown, Kareem en Moris and many otters make sure that you have e great vacation. From activities, shows and with all kind of problms they are there for you. Top! Thans to everyone for a wonderpil vacation and we will be back!

  • Location
    5.0

    Very nice resort with several excursies options. The distance to Hurghada is 40 minutes and that is the only minus. You need a taxi to go somewhere if you really want to go out.

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