Mercure Hotel Checkpoint Charlie(4 stars)

Schuetzenstrasse 11 10117 Berlin Berlin View on map

Average rating

946 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.7
  • Service
    5.6
  • Location
    5.5
  • Food and Drinks
    5.2
  • Sport & entertain
    4.7
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576 reviews for this hotel sorted by travel date
Kathleen
Great place! Until the end
  • Recommended hotel
  • Families
  • Other stay
  • January 2016
Until our last night, we had been moderately pleased with our stay at the Mercure hotel in Checkpoint Charlie. Our group of three had spent quite a bit of time and money in the downstairs bar, and we're quite pleased with the bartender Stoyan! Stoyan was so nice and attentive to all of our needs - we miss him already! Most of the hotel staff was cordial and generally very helpful, however there were some times that we didn't get the nicest reponses. We were very pleased with the cleanliness of the hotek, but after the second night, the maids ... stopped cleaning out room (no big deal it didn't really need to be cleaned) but please at least repack the towels that were taken away the day before so we can shower! It wasn't that big of a deal, water under the bridge, until our last night. We had planned on having an early and relaxing evening in the hotel since we had a very early flight the next morning. When we returned to the hotel we were displeased at the fact that the bar was closed for the night, due to a company party the hotel was having. This put us slightly off, but it wasn't a big deal, we went elsewhere. When we got back to the hotel and started to get ready for the night, we realized we needed both towels and a wakeup call. When my husband went downstairs in his pajamas to get towels and ask for the call, he got the most disgusting looks of his life. He was completely looked down upon, looked at in disgust, and given the impression that he was not welcomed there. Next, when he went to get a wakeup call for 4am, the lady at the front desk gave him a hard time saying that it was very early and questioning his credibility. Then he again, had to walk through an overcrowded bar with the judgemental looks. Throughout the night we could hear the music blasting from the party on the ground floor (we were on the seventh floor!!! ) and in addition, we could also smell all of their cigarette smoke! If we had gotten some sort of warning that the bar/restaurant would be closed that night and there would be a private party, we probably wouldn't have been so blindsided and upset. Had we of left the day before, we would have had an absolutely wonderful experience, but it was unfortunately clouded by our last night's stay. read hotel review
  • Room
    4.0

    Room was decent, but our the if member had to sleep on a pullout couch.

  • Gastronomy
    0
  • Service
    4.0

    GREAT service at the bar! Decent front desk service and poor cleaning service

  • Sport & Leisure
    0
  • Hotel
    4.0

    Until our last night, we had been moderately pleased with our stay at the Mercure hotel in Checkpoint Charlie. Our group of three had spent quite a bit of time and money in the downstairs bar, and we're quite pleased with the bartender Stoyan! Stoyan was so nice and attentive to all of our needs - we miss him already! Most of the hotel staff was cordial and generally very helpful, however there were some times that we didn't get the nicest reponses. We were very pleased with the cleanliness of the hotek, but after the second night, the maids stopped cleaning out room (no big deal it didn't really need to be cleaned) but please at least repack the towels that were taken away the day before so we can shower! It wasn't that big of a deal, water under the bridge, until our last night. We had planned on having an early and relaxing evening in the hotel since we had a very early flight the next morning. When we returned to the hotel we were displeased at the fact that the bar was closed for the night, due to a company party the hotel was having. This put us slightly off, but it wasn't a big deal, we went elsewhere. When we got back to the hotel and started to get ready for the night, we realized we needed both towels and a wakeup call. When my husband went downstairs in his pajamas to get towels and ask for the call, he got the most disgusting looks of his life. He was completely looked down upon, looked at in disgust, and given the impression that he was not welcomed there. Next, when he went to get a wakeup call for 4am, the lady at the front desk gave him a hard time saying that it was very early and questioning his credibility. Then he again, had to walk through an overcrowded bar with the judgemental looks. Throughout the night we could hear the music blasting from the party on the ground floor (we were on the seventh floor!!! ) and in addition, we could also smell all of their cigarette smoke! If we had gotten some sort of warning that the bar/restaurant would be closed that night and there would be a private party, we probably wouldn't have been so blindsided and upset. Had we of left the day before, we would have had an absolutely wonderful experience, but it was unfortunately clouded by our last night's stay.

  • Location
    5.0

    Great location close to Checkpoint Charlie and close to the underground stops!

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Rosane
Reveillon in Berlin was greatful
  • Recommended hotel
  • Couples
  • Other stay
  • January 2016
We stayed at this hotel during reveillon and we loved their service!! The breakfast was very special! People working there are amazing. The location is great. Easy to get the metro. I really come back to this hotel if I go to Berlin again!! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Felipe
Exelent hotel to stay in Berlín. Near to everiwh
  • Recommended hotel
  • Families
  • Other stay
  • December 2015
The room was ver y big Pero al the front desck ver y nice read hotel review
  • Room
    5.0

    Beatiful suite with 2 room. Me Kids are 22 andar 18. Big and nice I Will like to have small kitienet and washing machine. But We done very well The room looks New !

  • Gastronomy
    6.0

    The breackfas exelent. Not the service, you need more People There. We dine once al the bar. Pizza very good Al the hotel was very clean

  • Service
    5.0

    People from the front desck very Help ful Some of them speacks English. Non spanish The room was clean enough not the bathroom

  • Sport & Leisure
    0
  • Hotel
    6.0

    The room was ver y big Pero al the front desck ver y nice

  • Location
    6.0

    You can go walking anywhere There are many places to have diner Gendarmer market is very close There is metro station Just a few blocks away

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Susan
Beautiful hotel
  • Recommended hotel
  • Couples
  • Business trip
  • September 2015
Our room was large with a nice bathroom, very clean. I enjoyed my stay very much staying at the Hotel. On my part, the two things which came to my attention were the towels in the bathroom and the garden (cigarette butts on the floor)! Other than that, no complaints... read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
Close
Nico
Berlin center
  • Recommended hotel
  • Singles
  • Business trip
  • September 2015
Warm and competent people working there Organisation perfect and clean read hotel review
  • Room
    5.0

    Large and confortable. Very clean. Coffee tea available in the room

  • Gastronomy
    2.0

    Only snacking...That is the missing part. But restaurant l entrecôte just near the hôtel with high est méat qualité and amazing french wine menu

  • Service
    5.0

    good And smily. People working there always ready to help

  • Sport & Leisure
    5.0

    Sauna and sport available Running in the area of checkpoint Charlie is also mix between sport and history

  • Hotel
    5.0

    Warm and competent people working there Organisation perfect and clean

  • Location
    6.0

    Nice location in Berlin Mitte. Access very easy with U bahn

Close
Jennifer
Excellent staff!
  • Recommended hotel
  • Friends
  • City break
  • September 2015
Great hotel. I booked based on reviews read on Trip Advisor, as well as had some Accor points to use. This hotel did not disappoint. A great location and can walk to everything. Yet is on a side street that is very quiet. Large and airy rooms, with balconies. Did not eat, however the bar is lovely. Above and beyond is the service, every encounter I had was excellent. All staff friendly and knowledgeable. Highly recommend this Mercure and kudos to the staff! read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Peter
Business meeting facility
  • Recommended hotel
  • Couples
  • Business trip
  • August 2015
I had a good stay at your hotel. However, I had to interview to of my regional staff members who are based in Berlin. There are no real facilities to quietly carry out meetings or interviews in your hotel. One of the Frontdesk loung ladies offered an open space which was ok for me but she ignored my request to turn the TV sound down and the surrounding music. The interviews were done before and after lunch so I didn't disturb hotel quests. Mercure should provide some private areas for such meetings. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Viveca
Summer holiday
  • Recommended hotel
  • Couples
  • City break
  • July 2015
A very comfortable hotel. The personal was great. A nice garden to sit in. The room was very nice but like some english speaking channels on the TV. The beds was comfortable. Do not like a loudspeaker in the bathroom. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
Close
Amandine
Well based hotel center Checkpoint Charlie big ro
  • Recommended hotel
  • Singles
  • Business trip
  • June 2015
good location close to check point charlie and U bahn 2+6 big room but small bathroom breakfast well furnished but pastries are missing AC not enough useful in the room but nice balcony business center easy to print boarding pass for free etc.. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
Close
Xavier
Quiet hotel in the center of the town
  • Recommended hotel
  • Couples
  • City break
  • April 2015
Central situation and perfect design. read hotel review
  • Room
    6.0

    Room with space, light and comfort. Nice breakfast.

  • Gastronomy
    0
  • Service
    4.0

    Very amazing during the breakfast, every day, but impersonal and distant for the check-in and the check-out.

  • Sport & Leisure
    0
  • Hotel
    5.0

    Central situation and perfect design.

  • Location
    6.0

    Near from the Checkpoint Charlie, between two underground's stations "Stadtmitte" and "Kochstrasse"

Close
Juan
Excellent location
  • Recommended hotel
  • Singles
  • Business trip
  • April 2015
Very well located in the stadtmitte, an close to Postdamer Platz, you have at reach the most classical German architecture since Frederick the Great. The hotel is affordable whilst worthwile read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
Ana
Good hotel in a great city, Berlin!
  • Recommended hotel
  • Families
  • City break
  • April 2015
All of this hotel was great. We come very early at the morning and they try to gave us very soon the room!! We had a nice suit with 2 rooms so big and clean! We had the breakfast included and was so good, I drunk lactose free milk and they had it in the menu! The wi fi is not very good, I just can used it the last night. Berlin is a great city with nice people!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Christine
Not happy
  • Hotel not recommended
  • Couples
  • Skiing and winter sports
  • January 2015
We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was ... no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights! read hotel review
  • Room
    5.0

    Room was very nice. Good size, comfortable bed.

  • Gastronomy
    0
  • Service
    3.0

    See comments above. Not impressed with the service at all.

  • Sport & Leisure
    0
  • Hotel
    3.0

    We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights!

  • Location
    5.0

    Very good and convenient location.

Close
Saurabh
Bad future infos of hotel while booked
  • Hotel not recommended
  • Families
  • Proof of booking
  • Other stay
  • December 2014
The hotel was in renovation so we couldn't enjoy the hotel lobby or bar very disappointed we should get money back you don't pay only the stay you pay for the whole surroundings !!! room was very nice only it was smoking room very bad with children's!!! You cannot offer rooms with smoking with children its not allowed!!! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    4.0
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    3.7
    Family friendliness
    6.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    4.0
  • Location
    2.8
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    1.0
Close
Diana
Good location, big room, that's all.
  • Hotel not recommended
  • Couples
  • City break
  • November 2014
Location: great, really close to Checkpoint Charlie and tram station. Room: The size of the room was one of the main reason we choose to stay at this hotel, since we are travelling with two big dogs. The bed was comfortable enough. Other than soap bars to wash your hand and shampoo/body wash combination on the shower, there is no other toiletries prepared, so bring your own. The towels were really thin. There was a coffee / tea machine in the room. Staff: We booked a room with breakfast and "gift on arrival" included. At the time of check in ..., the "gift on arrival" (drink at the bar) was not offered to us, I had to ask the reception the next day. I had a silver Accor card, which entitled us to welcome drink, this was also not offered to us. We got late check out confirmed, but apparently it was forgotten and we couldn't get into our room at 2PM, oh well it can happen. We asked 3x for dog water bowl, every time the answer was, "we'll bring it to your room", it never came. On the second day, the glass in the bathroom were turned upside down and seemingly clean, but then I saw that my lipstick mark from the day before was still there (at least I hope it was my lipstick mark, and not random unclean glass). The bar staff were really friendly Breakfast: Avoid having breakfast between 9-10 on weekend. The breakfast room were really full, you may have to wait few minutes to be seated, wait another few minutes for clean plates, glass, etc. The food was ok, in fact, the croissant was excellent. Overall the hotel was ok, not what I would've expect from staying in a 4* Mercure though. read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    3.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Boris
Good middle class hotel in central location
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • October 2014
The Superior rooms are very spacious. Bathroom and toilet are separate. The bathroom was a bit small compared to the rest of the room. Small balcony onto the quiet courtyard read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
Close
Teresa
Excellent location in a fascinating city
  • Recommended hotel
  • Couples
  • City break
  • October 2014
This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city. read hotel review
  • Room
    5.0

    The room was spacious which we thought was excellent for a city hotel. Good standard of cleanliness. It has tea / coffee facilities in the rooms together with a fridge /mini bar. Also a safe which was very useful. Free wIfi very effective.

  • Gastronomy
    5.0

    We only had breakfast in the hotel but it was very good with lots of choice. The volume of diners meant that sometimes you had to wait for food to be topped up but the staff work very hard in coping with this. Dining area appears to be too small for the size of hotel but it just about copes during busy times.

  • Service
    5.0

    Cleaning staff efficient. Language not a problem as reception staff speak excellent English.

  • Sport & Leisure
    0
  • Hotel
    6.0

    This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city.

  • Location
    6.0

    This hotel was approx 10 minute walk to lots of eateries and shops. Restaurants to cater for most people's preference and budget. A lot of the sights are within walking distance although the tube system is very effective as an alternative.

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Ian
Hotel was great
  • Recommended hotel
  • Families
  • Other stay
  • September 2014
The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented. read hotel review
  • Room
    6.0

    The rooms are a Good size for the location and the beds are very comfortable.

  • Gastronomy
    0
  • Service
    5.0

    Rooms were clean and quiet and the staff helped us with location attractions

  • Sport & Leisure
    0
  • Hotel
    6.0

    The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented.

  • Location
    5.0

    Close to the metro trains and local restaurants

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Rebecca
Fit the purpose
  • Recommended hotel
  • Friends
  • Other stay
  • August 2014
We were looking for a hotel in a convenient location (walking distance to many attractions) and with two rooms (for 3 adults). This hotel fit the bill quite well. The 2-bedroom suite was very large and it had nice amenities (TV's in both rooms, coffee pot, safe, etc.) It did not have a balcony/view but that was probably due to the fact it is in the heart of the city. Overall we were very happy with the room. However, we did not find the hotel staff very friendly or helpful. When we needed assistance they would comply but not ... very cheerfully and they gave the impression it was a burden. Also, it seems to be hotel policy that you can not get into your room before their check-in time even if the room is available as they want to use this as an additional source of revenue (additional charge). Overall, we liked the hotel and would stay here again. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    4.3
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
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Donald
First Visit to Berlin
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
The hotels was great and close to the U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel. The staff was very friendly and helpful at all times. The rooms were well appointed and comfortable. The breakfast was very good with lots of selections to choose from the hot and cold side. The only problem we encountered was that the ... free internet connection was unrealiable and kept dropping access. Otherwise the hotel was great. read hotel review
  • Room
    6.0

    Good size room and very clean.

  • Gastronomy
    6.0

    Good food at breakfast and plenty of it. We only ate at the hotel for breakfast and did not partake of the wine garden that was available later on in the day.

  • Service
    6.0

    The staff was friendly and the room and hotel was very clean.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The hotels was great and close to the U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel. The staff was very friendly and helpful at all times. The rooms were well appointed and comfortable. The breakfast was very good with lots of selections to choose from the hot and cold side. The only problem we encountered was that the free internet connection was unrealiable and kept dropping access. Otherwise the hotel was great.

  • Location
    6.0

    The U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel.

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