Paradisus Punta Cana Resort(5 stars)
Playa Bavaro Higuey � Show mapBeat
Paradisus Punta Cana resort
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- January 2013
It is reasonable value for money not last year in Cuba the paradisus everything was nice and clean and large buffet. In Punta Cana offers the Iberostar hotel next door for less. read more
Wolfgang
Warning to all regular royal service
- Hotel not recommended
- Couples
- Translated
- Beach holiday
- December 2012
To the previous years in the paradisus Punta Cana after a change in management absolutely disastrous situation!
But first some positive things: you have no expense or effort spared, an open-air restaurant by the beach in modern international style exclusive for royal service guests build (the 'la palapa'). Directly adjacent-also absolutely modern design-a large Gabi-beach restaurant (including bar and disco) opened. (a little more caribbean-dominican flair could have been better-but the zeitgeist changes, and the hotel, currently appears to be a uniform european-international style-unfortunately at the expense of the 'dominican soul').
The beach is one of the most beautiful islands ... of the atlantic coast, and for the royal service area reserved section was considerably enlarged and with more sonnenhüten and beds, so that of the chairs-occupancy no bottlenecks occur again.
Our butler Juan jimenez, ruddy and Ruben were with distance the best, the globally we've had in a royal service. Also the rest of the royal service staff, as well as the chambermaids were always very friendly and attentive and tried every need from your lips. Particularly enrique garcia, the very experienced old assistant manager of the royal service, can hear all the guests attentive and tried its best, improvements implemented, but mostly on the parent management fails.
The beach boys jeremiah, Jose and kelvin always had an eye on everything and walked unwearyingly back and forth, to the guests to fulfill every wish. Also the waiters/inside (Ricardo, quintina, rosabel ) at la palapa for us and the other guests 'a leg peeled itself off '.
In short, the way of the staff (from the gardeners, on the cleaning crew, waiters, bartenders, butler, etc.) Is, as in the many years previously, almost perfect (friendly, attentive; they always try to do their best) and nothing to complain.
On the other hand, the november/december 2012 inset new management an absolute disaster and totally incompetent, such a large resort such as the paradisus Punta Cana reasonable to lead. Us is completely incomprehensible, as these people in these positions managed to create.
This management, especially the new general manager eduardo perera castro, is not at all according to the wishes of the guest, but considered only, as it can manage (too many managers with too few powers ) and above all, as it the staff in an extremely rude attitude even more power, squeeze and scare can! This is for the guests not pleasant to watch. The employees only still frightened, rushed and exhausted from, what with the working hours of sometimes more than 12 hours per day and sometimes up to 3 weeks in a row without a single day is not amazing. Many are therefore forced, a new job to find.
Now the main annoyances for the (strain-) guests: from one of the most beautiful hotel with caribbean-dominican flair of the cathedral. Republic is now a disco for young people up to a maximum of 30 years became. The typical dominican music (Bachata, Merengue) was almost completely abolished (only still sometimes at the main pool played). Also been abolished the three dominican musikanten, in 2011 evening from table to table were, to the guests their wunschlieder vorzuspielen.
Instead, in the royal service la palapa restaurant from the morning until the evening a loop with always the same monotomous, electronically distorted ' chilling' music. The band one knows at least after 3 days recite and feels after 3 weeks perfectly 'brain-washed'.
In the adjacent Gabi-beach is an aggressive louder 'boom-boom' -techno music with fully on radiator base played, so that one with the lunch and dinner mostly two different musikarten simultaneously-bursts a formal off the pear, you feel literally raped and distributes any good holiday mood.
The food at la palapa is so costly royal service not at all adequate: beside a small lunch buffet (small more or less cold portions are ridiculously small tellerchen draped, so hot, that one it hardly touch and bring to the table can) gives it at noon always the same menu of hamburgers and sandwiches. Evenings there was also every day always only the same menu with various rodizzio - fleischspießen as a highlight. The meat is mostly totally overcooked, dry and tough. A 'special of the day' or vegetarian dishes you are looking for on the menus in vain. Can one at noon something from the large, quite well stocked buffet in the Gabi-beach get, must then but in a throng queue and the own food relatively far into the la palapa have, what now absolutely not 'royal' is.
You can then in the afternoon at the beach, you will not find peace more. Instead of sound and palmengeflüster must one from the Gabi-beach bar again and again the same absolutely aggressive and annoying electronic techno-hip-hop- 'boom-boom' -(or whatever that should be ) listen to music. Dj and entertainment team make first of all maintenance for themselves. If the guests for example with the afternoon beach party blind without any fun and good mood around sit, because many with the music not, mind this the disco jockey not at all, because the yes in comparison to guests completely obvious its fun. It rotates the bass so loud on, that you the entire beach to hear you believe could, a helicopter on the couch next to land. It also brings nothing, from the beach in the royal service room to escape, as the basses still so loud could hear, as if the own radio turned on (this is especially in the evening and at night annoying). Have fun at 10-20% of the guests (mainly young people), the rest can only escape. It would be so easy, something for every taste to play!
Several discussions with the new general manager eduardo perera castro on the above mentioned (our proposal: different music for the guests of all ages, as well as from time to time dominican music to play) led to no change. Instead there were always the same answer: this is the new Gabi-concept; because you couldn't change, as the instruction directly from Madrid of melia itself would be. As you wonder as a guest of course, if the president senior Gabriel escarrer jaume (after the Gabi was named) so does is: that the Gabi-concept is more important than the well-being of the guests, at the end of the a higher price for your stay paid.
Noisy hotel-own brochure should the total december on a spectacular christmas decorations, and christmas music in all restaurants and areas of the hotel give, the more the ' spirit of christmas' to spread.
Nothing from alledem the management implemented. Neither in la palapa at the Gabi-beach there was also only a trace of-the-top yuletide décor or music, instead as always the everyday nerve- tötende whining. So obviously even on christmas eve and the subsequent holidays no christmas spirits on. Then one wondered, why during this time the dual price to pay must.
On the many years, we are now to this hotel come, we know many regular guests of the royal service from various european and american countries, the us said, the way of the new management as not at all the wishes of the guests ' wishes so gutted are, that they no longer wanted to come, unless, it would a fundamental change back to the previous upper atmosphere and the dominican-caribbean flair would at least partially restored. read more
Bernd
Paradisus-the name was right in any case
- Recommended hotel
- Couples
- Translated
- Beach holiday
- February 2012
The hotel has about 700 rooms, but in the large palmenpark very spread out well. Condition and cleanliness the room are ok. Inclusive services are the customer wishes. The guest structure is absolutely mixed from 1 year to 80 years. The average in 30-50 years are. Guests come from Russia, Eastern Europe, Europa, Amerika, Canada, central america, south america. read more
Ralf
We should not put up with everything
- Hotel not recommended
- Families
- Translated
- Beach holiday
- January 2012
Very honored women and men,
After a few days of our trip to Punta Cana we have chosen a claim for reimbursement of a portion of the paid price for the journey to assert. We have completely aware a hotel from their 'premium' gallery booked, to really a relaxing and carefree time in a pleasant atmosphere to spend. -as your slogan and your promised, and we have already some travel with three stars. We were prepared again making appropriate to pay and rely on, the three stars with a 'premium' -offer a certain standard in this class holds. What we ... expect, it was the exact opposite to the, what we are loud your catalog there could: noise, party, dirt, rudeness, thus corresponding stress and, not least, a fully shabby and need complex. From a 'exquisite resort' for' relaxing day of vacation', so that your description, no trace!
Already on arrival in the lobby in the evening we were grossly disappointed and easily annoyed after we all twenty minutes (with a very tired two years child on the arm ) at the front desk stood and not been observed. We were completely obvious fresh arrived guests with a lot of luggage and documents in the hand and felt unwanted before. All four employee were all possible ( supposedly), and not able us once to smile at and at least some patience to ask. We were simply ignored, until we (almost rude) to hear asked. That should be the 'mood' throughout our stay remain!
The first room we were we could not accept, because the urine of the vorbewohners at the toilet stood, the water in the washbasin did not drain and the bed obviously recently added used. Only after the travel guide locally by phone was switched on was prepared us a different room to give. This we accepted, because it at least fresh laundry and a functioning bathroom had and we simply only sleep wanted. In daylight on other morning we could see, that this accommodation to everything other as a 'modern and tastefully' equipped suite as you have titled was:
The furniture was worn out and run-down, partly scratched and bumped. The sofa was stained and smelled sweat. Under furniture (one had not even stoop to see) were density cobwebs and dust. Also in the closet. All floor tiles were stained, scratched, and partly broken. The curtains were black with dirt and the sunscreen blinds were the windows was back moldy and with dead insects covered. The mountings in the bathroom were completely worn and green corroded, the shower curtain black with mold. (A rough impression via a video in the accompanying CD). We are aware, in tropical countries with mold in fruchträumen must be calculated and in these countries other ' purity scale ' level. The condition this room and the later of other very disgruntled teens German guests ( a couple from Rheinhessen, which with us arrived but after three days ' thank god' as you said, a ship was) has been described, is however in no way only in the distant a simple 5 *-premium suite. That the three stars something in tropical countries can offer, we have in Sri Lanka in the hotel ' Lanka Princess' experience.
On this day we because of the room no further action, wanted to our anger only once crumbles and tried on this massive complex to orient. But during an attempt was, because it is due to the lack of clear signs hard to overlook. We almost four days need immediately our objectives sure to find.
On third day we had our three star contacts Mrs five stars met. You could our complaints because of the room not understand, described the condition as a 'normal' and offered us against 450€ extra charge an other room type on, the however only after a further five days available and against 2500€ extra charge the reserve -complex. The latter came for us financially not in question, and the former because of the late availability not. With further problems we should adhere to a German-speaking Mr four stars from the hotel management shall apply. This gentleman we despite two-time demand never to face get, were always only comforted until the problem otherwise had not solved.
As quick fixes prompted the cleaning the wardrobe so that we suitcase could unpack, and spoke at the front desk to, the booked Cradle in the room placed. Our two-year-old slept so far on the stinkigen sofa sleeper without page protection. The crib came at night and turned out to be several times poorly fried together (an attempt to bleed, the gunshot residue adhered everywhere the metal) metal cage for baby in the Marius just fit inside. We considered it a provisional arrangement, because larger right beds with failure protection we saw in the next days as different rooms was vacated, ours was but no more exchanged, since the other beds apparently for a other room type intended. As the next day after the prizes of the wardrobe still was not cleaned, directed we even through, so we finally not more live out of a suitcase had. Also we were tired of it, constantly after drinking water in the room to ask. Therefore we are forced looked the maids, which are also constantly expectant regarded, a decent tip to give. And behold: suddenly we had water even swimming in it and asked more towels than usual. About the cleaning changed however nothing and announced welcome gift we also never saw.
Altogether from the entire staff for everything and each still so small matter 'the hand anyway'. We know, that service staff in such countries actually only of tip life, and we provide and for our standards plentiful (maid service altogether 20 American Dollar).
But when we the feeling have, that something beforehand is expected, and 'stubborn' is switched if nothing or too few prior to already times comes, then this is a pure annoyance. So we have initially more than a quarter of an hour on a breakfast table and another quarter of an hour to the coffee waited. A cereal-bowl for Marius was very elaborate (and expensive) find. That ran Then after five$ per day much better and faster. And in case the staff over the day times changed and with the following colleagues nothing in the bag was, then waited one stop once again ten minutes for a missing spoons or you worried it ultimately!
Another for us crucial point this hotel corona was of them described' peaceful location'. Also the we completely different experienced. Nowhere is mentioned, that daily with three helicopters in twenty minutes at low-attitude over the entire area the flown is! From eight o'clock in the morning until dark, every day. It seems to be postable flights. At the start had at least our son fun at the helicopters. In recent days, but also he head a, as they flew not only on the coast along, but directly over the whole hotel- and park. If then in the darkness the helicopter remained silent, one could hear the rumble of the disco music. We have often in the 'guest Manager' on this noise until four a. m. complained. You shrugged however with the shoulders and claimed noise come not from its events, but from 'outside'. We doubt the very, because at the time our stay found four weddings at the paradisus Punta Cana instead of. A US -American, a Canadian and two South American brautpaare with large and very large informal annex had the ceremonies with all the bells and whistles and paraphernalia booked. The last party was staying with a BBC by the pool the end of the evening. The' family clan' we also had very raumeinnehmend and loudly in the restaurants, in the lobby and at the beach on. We saw us more often forced the' withdrawal' ground, because we from the staff simply no longer have been ignored. We would have understood, that such ceremonies (you mention 'only' honeymoon) there take place, we would have the hotel not posted!
Altogether we felt in this complex like on a 'party'. It is clearly not for those seeking tranquillity suitable and should not ' the ideal framework for those seeking tranquillity' (so your original -description) you sold! Permanent speaker sounds from breakfast till for dinner in the restaurants in a volume, which partly normal entertainment ligates. Our son was after ten minutes in the location quiet at the table to sit, so nervous was he. Permanent loud party -speaker sounds on the south side of pools, the however to the other side strongly to be heard. For water Aerobics between 12 and 13 o'clock in such a volume, the we avoided at this time the pool in the direction restaurants to cross. Also at the beach there is no escape from the constant noise disturbance. As a part of the activities as dance or aerobics or beside the beach volleyball we would have understanding and would tolerate. But the music was permanently from sunrise to sunset to hear. In the area of Activitiefläche in such a volume, the a entertainment was impossible (this condition we have a receptacle attached to a impression the volume to mediate. What will work, as if we were fun had, is a snapshot and after several days not at all more fun!). If you loungers the locked part of the 'reserve' back used, predominated the constant stream the 'relaxation music' with Herzfrequenzgewummere the party of the 'paradisus' -beach section. There was simply no escape. Not in the lobby. Nowhere a quiet place. Even in 100 meters Radius of the spa - building are speakers in the open appropriate the loud to toot. The same in the context of sports area with rock climbing and bungee-field.
And if there is no music is, then the constant traffic with rattling, stinky and squeaking shuttle busses, Trolley, golf trolleys, scooters, wagons, and other van always and everywhere on the long routes through the attachments on the way are. From 6 o'clock in the morning until 22 o'clock. The traffic is so high, even security to the scheme to main routes accident avoidance is!
On the subject of security, it should be noted, that this probably rather than supernumeraries to look at. In our neighboring room was a young Canadian couple accommodated. These were during the day neither see nor hear. In our fifth night they returned three hours at night strongly alkoholisiert, loudly disputing and doors popping back. After about a quarter of an hour, our son was now awake, returned peace a. on the next day the three-star cocktail reception I spoke this incident with MS five stars at. She urged me to, in the next Incident of this kind immediately call the security This would peace concerns. It was in a later night urgently necessary. Also around three o'clock in the neighboring room furniture to break and the woman was obviously afflicted. Our son crying piteously given the screams and the noise ( he sleeps until today not more in the dark a, fear!). The called station was very quick, dared but not to the door. After short of infertile discussion with the two men (they understood neither English nor German, but given the aggressive noise actually played no role) I saw myself forced to knock and with security behind my back (at least.) the young man to order. The promised, strongly alkoholisiert, to moderate and castle silent the door. It has taken a ten minute walk and the next furniture collapsed against our wall. Again we chose the 0, a minute later rolled the boys again. And stayed back to the bungalow and waited, that I the location probed. Finally decided it is the location Mr and sent me back to my room. Our night was given the still wummernden disco bass (wherever they came?!), a troubled small child and the highly critical situation in the neighboring room of course wrecked. At five o'clock we could fall asleep, around half seven we were by the noise from the street for our window again awakened. After we are again at the situation complained of, we got a written apology!? A copy is in.
In retrospect we had perhaps three or four quiet Nights in which we were able to sleep through, apart from that was always tumoil in the form of traffic, loudly telefonierenden guests, powdered ice groups the late/early your room somewhere on the complex looked for, doors slam, loud music or television, separate family groups over several bungalows away, and so on altogether simply only loud, busy and stressful for day and night.
In addition to the partly very neglected and underkept appearance the entire area. Fallen appalled we were, as we because of one footpath an unsecured and open power distribution (fuse box) on bodenebene discovered. Two days before leaped exactly at this point our son after a tropical rain by for him knee-high Puddles. Also we had to our bungalow an open and attached power distribution box on the wet lawn loungers. The Bungee -complex the rot, the trampoline has broken and partially not any Feathers.
As should their according actually as well as the hair mountains posts. In front of our door open Drains, crumbling concrete foundation, several days not flushed cigarette cup and garbage bin. The used dishes from the room service lied the whole day in the entrance area the bungalows and insects of all kinds. Garbage and in the pool, at the beach. Nowhere fresh flowers or flower arrangement in the lobby or in the restaurants. Lack of fire extinguishers and empty boxes for hoses in the entire area. Some impressions we have you to view on the accompanying CD made available. As you can see, no trace of an ' elegant style, located in the entire area reflects ', so in your description -we were very pleased to find! On the contrary, a withered, dead bush in a large bucket directly at the main bar actually spoke for itself.
Sorry, love three stars, it has nothing, but also purely nothing at all the as' exquisite resort relaxing vacation' sold idea to do!
Such a' party vacation' we could have stayed at any hotel definitely cheaper and with each any old Suppliers can book. Such a vacation we did not want to! We have vacation worked hard and saved us something special to afford. And is the experienced to prevent situations we opted for a three-star premium vacation decided! The general competence, no, angry we are. We have stayed convinced only three stars travellers, are three star gold card owner and before, our small son much of the world to show. But given this smooth if pure we are forced the three stars-promised in relation to quality and honesty in doubt to drag! read more
Frank
five star Resort to relax and enjoyment
- Recommended hotel
- Friends
- Translated
- Beach holiday
- October 2011
wonderful complex on a massive area. You are in 2 story bungalows, which is harmoniously located in the subtropical vegetation paste.
the rooms (junior suites ) are or are currently renovated and are provided with some have jacuzzi on the balcony as well as a rain shower.
almost all services are all inclusive.
the guest structure was international (Americans, Canadians, South Americans, Europeans ) read more
Patricia
a vacation like in the paradise
- Recommended hotel
- Couples
- Translated
- Beach holiday
- October 2011
A large, wonderful designed complex in the mangrove swamp. Wonderful vegetation, by a mob of gardener in shot is kept. We booked royal service with oceanfront. The Genussgefühl begins with a'breakfast in the breakfast room royal services.' small but sweet' off the beaten track from Hunz and Kunz, unfortunately partly no table-and behavior at the table possess. You could eat lunch in the Italian wonderful carpaccio food or direct at the beach on massive buffet help yourself. In October are not so many guests, so that in the evening not all restaurant are open. Our restaurant-favorite are Vento, Terra ..., Luna, Italians, Gabi and El Romatico. Also here rejoiceth the service staff, if you are in the form of tips your rewards merit. Many believe, with Ali also the tips paid. We are for the fifth time here and can only the best over the hotel reports. In October are mainly guests from Germany, Austria, Spain and South America. read more
Bertold
super- hotel-complex
- Recommended hotel
- Singles
- Translated
- Beach holiday
- October 2011
this hotel-complex is the total Hammer- one-time nice with a toplocation the beautiful sandy beach. The hotel has completely fresh renovated bungalows with high standard. Special for sports and football fans: here you can see the German Football Bundeslige live like sky sports, as well as the top matches of the Champions League as well as the race of the formula 1 and MOTO GP- the service is excellent, the staff very friendly and accommodating. A huge large- swimming pool with great pool bar rounded the whole of, as well as the 8 gourmet restaurants, where à-la-carte food without extra ... charge (in the all inclusive offer included )-I was already the 15th time in this complex and can really only recommend to everyone. read more
Carlos
Horrible customer service, no A/C, mosquitoes, ants archived
- Hotel not recommended
- Families
- Beach holiday
- February 2011
Room A/C did not work. Mosquitoes had a feast on my 6 month old baby and ants were all around drawers. Maintenance did not resolve issue, but rather reported that "the standard A/C temp is 72-72F". Front desk didn't seemed bothered by this and refused to move us to another room claiming to be overbooked.
Worst experience in a DR hotel. read more
Manuel
Perfect in every way archived
- Recommended hotel
- Couples
- Translated
- Beach holiday
- July 2009
As the title says, it this hotel was in good memory. From check in to the check out we were in good hands. "The reserve" I have enjoyed it very much. Everything very modern and luxurious. The staff were all very nice and helpful. The concierge was our needs very well received. The other resort area outside of the reserve is my first impression. A variety of gardeners, for example to maintaining the huge grassy areas looked after every day. Because of the size of the resort, 24 hours a day run within the complex small buses which the guests ... to its objectives. There were signs at any time of trash in the area, everything is well maintained. The gastronomic selection is also nothing to complain about - there is something for every taste. The all inclusive service is also very good. The guest a variety of activities to choose from, of course all free of charge. Much contributions report noisy and disturbing music. I booked this phenomenon looking in vain. The music isn't too noisy or disturbing. All in all, I can say, that the PPC a very nice, well maintained, ultra-modern hotel with really good service and ammenities. Highly recommended. read more
Ralf
Only the reserve and the beach are ok archived
- Recommended hotel
- Families
- Translated
- Beach holiday
- April 2009
The rest and older part of the area, as often described before, not worth the money, but you don't know if the hotel guests (mostly Americans) is adjusted or vice versa. No 5 *, loud and tactless, especially in the restaurants - carton boxes for dinner-take away in Strandbekleidung! - A once in a lifetime experience. The specialty restaurants where reservation was obligatory some offer Convenient-food and overall poor standard, but at least there were no ugly Männerbeine in savory shorts. The Abendunterhaltungsecke seemed late in the day and poor lighting as "nightmare on elmstreet". This can get almost everything ..., if you avoid the secluded area "The reserve" bay - here: Extra quiet pool, with its own restaurant serving bar food, large and very well appointed suites, good and friendly service, great kids club (10 -22 hours), shuttle tram on the reserved beach section (walk about 600m walk) with good service; there also new gym with good Stundenangebot ( spinning and yoga) and clearly relaxing and more upscale than the rest of the area. The endless beach, with good waves is a dream, apart from the all inclusive. -foolishness some neighboring hotels - but not suitable for toddlers 1,5 meter - to the long Sonnenuntergangsspaziergang and jogging but perfect. The rooms in the reserve are at the normal rate ( circa 400 euros per day for the junior suite, all 3 of us. Inc. ) Still too expensive, stayed at the crisis-hit EASTER SPECIAL only paid 250 - what a comfortable value revealed and a relaxing family holiday. PS: Sonneneinstufung and provided on relating only to the reserve! read more
Gisela
Noisy, noisy, noisy archived
- Hotel not recommended
- Friends
- Translated
- Beach holiday
- January 2009
If you are accustomed to quiet food is in the wrong place. Dauermusik in several restaurants in an incredible loudness. You're already at breakfast annoyed, since only 1 restaurant is open and therefore a sublime "Furry" is. Some rooms also feature in the restaurants so that the air conditioning units, that is a fridge-feeling arises. ( Not seen Japanese and Italian restaurant. ) Conclusion: The grounds is great - and the rest of meters. E. Middle class. The price is too high. read more
Peter & Marlies
Location good, rooms very smelly archived
- Recommended hotel
- Couples
- Translated
- Beach holiday
- February 2007
The hotel bungalows are situated in a very nice location. The rooms are rather standart contrary to the fact they are described as Junior rooms in the catalogue. Our room was rather a smelly apartment. Back at home first we had to give all our clothings to the cleaning service in order to get completely rid of this smell. read more
Magdalena
5* mould and must nightmare archived
- Recommended hotel
- Couples
- Translated
- Beach holiday
- January 2006
The hotel bungalows on the first floor are a mouldy nightmare of the worst kind, the rooms are covered with indefinable dirty stains. There's a lot of dust and dirt under the beds. The cupboards are out of shape and dirty. Musty and mould everywhere, which can lead to problems if you suffer from allergies. That was the case for me. We had to change rooms three times to make it semi-bearable. The grounds along with the bottom floor were completely flooded in September 2005. Renovation work has made things worse, not better. read more
Hotels
