Sandos Playacar Beach Resort & Spa(4.5 stars)

fraccionamiento playacar playa del carmen quintana roo mexico Show map
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Average rating

5.2/6

412 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.3
  • Service
    5.1
  • Location
    5.3
  • Food and Drinks
    5.0
  • Sport & entertain
    5.1
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109 hotel reviews in Englishsorted by travel date
Rainer
Trainees alone make no 5 star hotel

  • 4.8 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2012
No 5 stars. In particular, in the field of food show clear flaws. Good prepared food is cold offers, as device for warming absolutely insufficient. Empty plates are partly only very hesitant refilled. In the especially breakfast room (only gold or black ribbons) were an employee and 2 trainees action. Cutlery you had to procure even and coffee came on request or not at all. In the normal breakfast area, one could at least even coffee from a vending machine. There were in the whole complex very many trainees as well as holidaymakers (trainees) used. But hardly to learn but ... rather jobs cheap to fill. To 3 days the coffee maker in the room comment away and on the next day a water dispenser installed. After several calls and hallways to the front desk every time other statements, but basically no coffee maker. By chance discovered, that also warmwasserzubreitung with the donor possible. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Franziska
Caribbean dream

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
* hotel 1 hour from Cancun airport away * front desk speaks spanish and english, waiter only little english. Are huge on a few spanish \u263a * mini bar is refilled daily with free drinks (Cola, 7 up, water, beer.) * facilities room 2401: mini bar, safe, air conditioning, fan, hair dryer, schminkspiegel, walk-in shower, balcony, tv (only 1 german channels ), telephone, iron/-board * free room service (card is in the room from) * outstandingly beautiful beach, turquoise sea. The hotel is the last south of Playa del Carmen. Afterwards jungle. Lovely for quiet walks * taxi fares ... to Playa del Carmen just 70 pesos ( setenta pesos)/ 5 $. Have * in the afternoon animation at pool and beach, but not pushy * evening events repeat itself after a week, you can quite see * mini golf course in planning * à-la-carte -restaurants definitely visit. Really nice service and good food! Reservation in front desk or meeting point required (except for the mexican) * hotel-photographer photograph guests with exotic animals. A picture cost 25$ * ferry to cozumel from the port Playa del Carmen: 10 $ per drive per person. Scooter in cozumel recommendable * other recommendable excursions: isla contoy (uninhabited bird island), akumal (snorkeling with turtles and rays), cenotes, zone of chichen-itza (careful: for us it was 4 hours bus instead of the announced 2 due to leave many hotels) * and now i leave the photos speak for themselves. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Thorsten
Is worthwhile!

  • 4.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
A succesful vacation in Playa del Carmen. You should about the hotel extensively erkundig, because everyone has other feelings which for example volume, the way to the beach or drinks from plastic cups at the main bar regards. We had the selectclub booked, this is in the back part the hotel. Great room, beautiful pool, but the furthest way to the beach. ( the blowout a good deal) At the beach could be the one or other liege time newly covered are. Apart from that we had nothing to moan about. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Peter
Very nice with unpleasant changes to earlier

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
We had a room 'oceanfront' booked. The room was condition, comfort and cleanliness completely fine and met our expectations. The universe inclusive achievements regarding food and drinks were regarding the food was very good, on a drink good. However the drinks at the bar also in the evening only in plastic cups without any accessories (for example with cocktails) were offered-not even 2 star. At the beginning of our stay was the largest number of guests from argentines; later americans but also more and more german. read more
  • Room
    6.0

    Our room was on the first floor with a balcony unddirekten view to the beach. The size was completely sufficient. There was a easy to use safe (included), a stocked minibar, a flat-screen tv (but only in oceanfront rooms), telephone coffee maker and a king-size bed, and, of course, closets. With the cleaning we were very satisfied (tip do not forget!).

  • Gastronomy
    5.0

    The food has us every day tasty. Every day there were some 'standards', on the you always can build: freshly fried steaks from pork (including kasslersteaks ) and chicken, the fish, potatoes (very often kortoffelpürree ), hot dogs, hamburgers to put together, bread, salad, minutes 3 types of pasta with different sauces. Furthermore vary the other offers : sometimes more asian, italian or more mexican. Of the 6 à la carte restaurants were not all on. We visited the steak house and were satisfied. As regards the cleanliness there was nothing to complain about.

  • Service
    4.0

    The staff's hospitality is generally good. The check in left much to be desired (much too long waiting time). In the hotel english is spoken. There is at the front desk also staff, who speak german. A badge with the flags of the countries, their language the owner speaks, clarifies the guest on. But we were never so often from the staff in the restaurants asked, whether we speak spanish. With the room cleaning we were very satisfied. The daily tip on the pillow supports the very. The notedly warmth, the previous stays in this hotel experienced, is however somewhat lost. It is our opinion that, that ' sandos' with the hotelübernahme 2006 at service and security saved. For example, drudge the waitresses in the evening on the hotelplaza, where all evening meetings take place, almost dead, without to 2 in far more than 100 guests to create. The same goes for the two bartender (where frühher minutes five working).

  • Sport & Entertainment
    0
  • Hotel
    5.0

    We had a room 'oceanfront' booked. The room was condition, comfort and cleanliness completely fine and met our expectations. The universe inclusive achievements regarding food and drinks were regarding the food was very good, on a drink good. However the drinks at the bar also in the evening only in plastic cups without any accessories (for example with cocktails) were offered-not even 2 star. At the beginning of our stay was the largest number of guests from argentines; later americans but also more and more german.

  • Location
    6.0

    The hotel is in the hotel zone of Playa del Carmen, as the last in the order (but definitely not in the valency!). To paya del Carmen one takes best a taxi (fixed price!). In the hotel zone is a small shopping centre not far from (nice walk in the evening). In the hotel there is a larger shop for almost everything and a jewelry shop. The 'old' hotel (sandos playacar beach) bay, is located close to the beach or right next to beach (oceanfront). The hacienda, or the 'new' hotel (Riviera) bay, has a considerable distance within the hotel distances (500 to 600 meters per direction). In this way past the building site for a further hacienda, the for a timeshare company (royal-club) be established. This area is by bauzäune hidden.

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Denise
Nice beach holiday

  • 5.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
The hotel complex alone is huge. We had a room in the rear and up-to-date area (select club only for adults over 21 years). So was the way to the beach the furthest and took good 10 minutes, what however not bad we found, so you had daily sports program inclusive ☺ The rooms were really huge (perceived palace) and super nice. Included were, of course, all meals and drinks, the sports program and free wi-fi in the meeting of point or at the front desk. On the rooms unfortunately, there was no wi-fi. As guest structure, i can say ..., that during our travels many argentine and americans in the hotel that much. German, about ten have been: o but it didn't bother us, since we anyway rather the vacation together and not the knowledge with other at top priority. Average age was about 35 years. Also many families with children. read more
  • Room
    6.0

    Rooms see hotel general. On one of our last days on the rooms this water dispenser installed. This seems to the environment of the hotel convenient to, because the hotel try little plastic waste to produce. Before the installation of the water dispenser there were 0.5 liter bottles of water in the hotel.

  • Gastronomy
    4.0

    Restaurants were abundant. The main restaurant was for breakfast and lunch ok. For dinner we have tried to avoid. One had to say, the southern lifestyle that anyway not hot food, but the food was often cold, even if it is precisely from of the kitchen came. Change was abundant. Which is great, is the freshly zubereitende beach in the middle. There are meat and fish and pasta freshly browned. The always tasted good and was hot. The pasta you can always fresh vegetables and a sauce choice. Fresh parmesam there was also. Better were the specialty restaurants. There is here the french, italian, brazilian, argentine, japanese and mexican. The japanese we did not try out. The argentine was not at all our case. Despite mediumbestellung a steak, the roasted and it was also a sole and perfectly dry. A steak was even below angebraten and the beautiful side up on the plate. The frenchman is only for adults. Here the atmosphere was also a bit upscale. Here it was very delicious. The brazilian (rodizio) was great. The mexican was very good. Add, that all restaurants à la carte menu, except for the italian. For the restaurants you have a table at the meeting point reserve. Here there was never any problems. Two weeks in the select club had four 8 times food à la carte restaurant including.

  • Service
    6.0

    All the staff are extremely friendly and try to fulfill every wish. Fremdsprachenkenntnisse are actually only in english. Otherwise, it is highly recommended a few words to know how to speak some spanish. German has not helped. (except for the rep)

  • Sport & Entertainment
    6.0

    The sport and activity program was varied and it was something for every taste offered. Unfortunately was only not always everything after the plan instead, but sometimes at other times. The entertainment in the evening was also very nice. Every evening another show was offered. Unfortunately after a week the programme repeatedly. The beach was great. A white beach without stones i have never seen. The sea was really turquoise blue and really warm. The pool on the other hand, however, was very cold. Since one could not dirn stop. But that was maybe due to the fact, that it is only the beginning of the season was. Beach chairs at the beach and at the pool and umbrellas were always abundant.

  • Hotel
    4.0

    The hotel complex alone is huge. We had a room in the rear and up-to-date area (select club only for adults over 21 years). So was the way to the beach the furthest and took good 10 minutes, what however not bad we found, so you had daily sports program inclusive ☺ The rooms were really huge (perceived palace) and super nice. Included were, of course, all meals and drinks, the sports program and free wi-fi in the meeting of point or at the front desk. On the rooms unfortunately, there was no wi-fi. As guest structure, i can say, that during our travels many argentine and americans in the hotel that much. German, about ten have been: o but it didn't bother us, since we anyway rather the vacation together and not the knowledge with other at top priority. Average age was about 35 years. Also many families with children.

  • Location
    4.0

    To the airport took the shuttle about 1 hour. The next town is about 45 minutes on foot far away. So better cheap with the taxi or the bikes in the hotel borrow, the also all-inclusive ☺ Shopping or bars in the evening, visit, is not possible, because it something like nightlife not there. There it is rather the hotel rely on. The distance for excursions was okay. Have chitzen itza, Tulum and the siaan can Jeep Tour made. For this excursions lag the hotel literally in the middle.

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Verena
The perfect relaxing vacation

  • 5.9 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2012
A great holiday in a great hotel! Really recommendable. Very friendly staff, very clean and food and drink so varied and tasty, that 2 weeks not at all sufficient, everything at a cost. The hotel beach is also very well maintained, enough sunbeds are at any time present and the service at the beach is excellent. All in all the perfect hotel for relaxing and relax! For the elevated requirement very recommendable. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Veronika & Patrick
Dream holiday Dream holiday

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Beautiful beach holiday with many experiences... Beautiful beach holiday with many experiences... Every wish of ours was he met... Every wish of ours was he met... There is nothing which we complain may. There is nothing which we complain may. Next year we are coming again. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Karl
Book

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • November 2012
Select field travellers without children is a special area, peace and relaxation relaxation. By the staff's hospitality you feel really great. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Jasmin
Dream vacation

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Sandos playacar is definitely recommendable. We work in the gastronomy and know and therefore from. Of the cleanliness up to friendliness of the staff everything was really perfect. The hotel offers very víele different activities of snorkeling over sailing is almost everything. There is a variety of restaurants, food and drink are super quality and there is a rich choice. We would fly there again immediately. :-) read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Marco
Great beach vacation

  • 5.5 / 6

  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
Great hotel with very good entertainment team, there is what! Drawbacks we only at the bar and at the front desk! We will come again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Burkhard
Holiday made easy by the gastgeger

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Very attractive, spacious rooms; wifi free of charge read more
  • Room
    6.0

    We had a junior suite and we were thrilled. Air conditioning very quiet and the mini bar was stä # ndig refilled.

  • Gastronomy
    5.0

    You always found tasty to eat. To be highlighted was the dessert buffet.

  • Service
    6.0

    Room cleaning flawlessly and immaculately, communication in all languages possible, in case of any problems fast a solution by the staff reached

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Very attractive, spacious rooms; wifi free of charge

  • Location
    5.0

    Good traffic connections by taxi, in the immediate area small Shopping street

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Dieter
Actually a good hotel! 'but: '

  • 4.4 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
If you stay here peace and relaxation quested was in the wrong place. At the beach and at the pool from the morning until the evening very loud music. At the beach you could the music and animation of the pool hear and vice versa. So one of two sides treated to music. There was nothing with peace. Reminds more of a club - hotel. The beach was also very full and-that made with chairs, the advantage was that you got a pool chair. The beach itself and the water was great! The quality the restaurants and food was good ... to very good. Really great! 'but: ' the beverages especially the cocktails the purest disaster everything was evenings in plastic cup serves. ( no decoration, no straw only a plastic spoon to stir) also tasted the cocktails, although you ordered the same, always differently. For a five-star hotel unworthy! We have stayed in all other vacations have never experienced something like that. Unfortunately the hotel is really good and the staff always hard working and friendly. Mainly due to a drink and the lack of peace we can't recommend the hotel. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    2.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
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Julia
Good hotel - wonderful beach

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Good hotel, huge area, dreamlike beach, room ( junior suite Riviera) are very big and clean, but there is a longer way to the beach and restaurants in purchase take. Breakfast is very good, lunch -/dinner buffet only mediocre. The specialty restaurants are a bit better. Had in September ( rainy season ) during the 2 weeks dreamlike weather, only 2 rain. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Christina
Nice hotel - however too loud - meal rather moderately

  • 4.0 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel has a very large, nicely kept hotel. From the reception is it toward the beach at small two-story (the 6 rooms), substantial buildings over. Within the complex one meets aguties, iguanas, if you're lucky, also on howler monkeys. In the center the hotel there is the so-called meeting point-where you for the waiters reservations and other matters can, so you will have to not always bring to front to the front desk. From the front desk to it is about 10 minutes to the beach on foot. There is also a shuttle service, but you need not really. ... The average age i would guess was 35-50. some families with small children but also older people. It was a good mixture. There were almost all nationalities represented. Many argentines. The mix was pleasant. read more
  • Room
    3.0

    The room was as regards reasonable size. Around 25 to 30 meters ² including bathroom with shower and balcony. We had a room at the hacienda with a private pool for the indigenous 6 parties. The furniture was old and worn. The two french beds a little hard but ok. Except for once the free minibar was always refilled daily. Also you got plenty of water in 05 liter bottles. The cleaning of the rooms was mediocre-actually only the absolit bare minimum. Under the sink was actually the whole week not cleaned. Also remained an obviously dirty mirror not cleaned. The two the cups for the coffee maker were, were not properly cleaned and the with a large leap broken cup was not also exchanged, although several marked and to the side. The housekeeping staff spoke only spanish. Even if you regularly tip leaves changes neither cleanliness or decoration nothing. The begrüßungsdeko was very beautiful though. Which none says, you can also regularly free of charge sparkling wine or wine to the room come, if you 24 hours before logs in. For a 4 star hotel we are different rooms used to. I would say it was 3 +.

  • Gastronomy
    3.0

    There are two main restaurant where you don't need to reserve. The larger of the two (festival) we were shocked. The atmosphere we were in a big cantina. The quality of the food there was very varying. Basically something for everyone - however if not straight freshly served, then it was mostly lukewarm to cold. We were here rather disappointed and have expected better. The smaller the main restaurant directly at the beach was regarding the atmosphere it was much more pleasant and quiet, but flew regularly 5-10 birds, which restessen of the plates pinching like eating, around, what first really funny was, afterwards but was rife and was annoying. Then there were several theme restaurants in which a reservation is necessary. This includes a steak house, which we did not pleased. The meat was more or less okay, but each of us about 12 fries-still not even tasted. Then there is a brazilian: here we went twice. The food was plentiful and good. Then there was the french restaurant, which, in dress (men long trousers and closed shoes) access should, reference only over 18. here is fancy. The food is also much better as in general. However one after eating indirectly fired... There the next guests already scheduled are. Then there is a mexican restaurant, which we unfortunately not use, as always full, since only in the evening itself at the entrance reserved-somehow stupid. The last one in which we were, was the so-called mediterranean restaurant. The food was good and the atmosphere very calm and pleasant.

  • Service
    5.0

    The service is mostly good and the staff to 90% friendly. The cleaning of the rooms was only mediocre. However after a complaint a dirty sheet changed immediately. Tip made with the room service no difference. Our balcony door would not wear however within 1 hour after the complaint fixed. The clogged toilet with lasting pipes the flush was immediately repaired.

  • Sport & Entertainment
    4.0

    The beach was very nice - large and for each place. Because it the final hotel in the series is, is it in a direction to the beach and jungle. The quality of the water is wonderful, the water crystal clear and warm as bath water. The facilities we hardly used. Exclusively 4-5 times 15 minutes of internet. The entertainment at the beach, as well as by the pool (we were however always at the beach) was definitely too loud and too much. We had us more peace we could have hoped for. Was a quiet vacation within the complex and at the beach looks for is in the wrong place!

  • Hotel
    4.0

    The hotel has a very large, nicely kept hotel. From the reception is it toward the beach at small two-story (the 6 rooms), substantial buildings over. Within the complex one meets aguties, iguanas, if you're lucky, also on howler monkeys. In the center the hotel there is the so-called meeting point-where you for the waiters reservations and other matters can, so you will have to not always bring to front to the front desk. From the front desk to it is about 10 minutes to the beach on foot. There is also a shuttle service, but you need not really. The average age i would guess was 35-50. some families with small children but also older people. It was a good mixture. There were almost all nationalities represented. Many argentines. The mix was pleasant.

  • Location
    5.0

    The hotel is directly at the beach and stopped for all of the guest enough chairs and umbrellas ready. Unfortunately there are no loose umbrellas, which was further front could be established. Playacar is a private sector all local resorts and is only after a barrier at the place Playa del Carmen public. Playa del Carmen is on foot approximately 35 minutes out. With the taxi for 70 pesos one is in 5 minutes. The place would be even or in spite of the hunderfachen souvenir shops actually very cute, if the seller not all, really all approach would in the stores to entice you. It is right therefore rather a bazaar on which we somehow felt harassed. Everything was nicely meant, but simply too much and so it remained for us a unique visit.

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Daniela
A dream is true in the playacar!

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
A huge hotel - however nice complicated and dschungelartig designed so that it already on the way to the beach plenty of to discover returns. We were in the back hotel area in adults select club and had therefore to to the sea good 10 minute walk-not much, but when you consider that this way on the day at least four times in progress ( room-beach-room-dinner-room) already accumulates there. First we found it very strenuous but afterwards saw there definitely again so-after all the rich the offer for eating and drinking it was our figure very good done;-) The ... whole resort is very clean and the staff always to this condition to hold. All inclusive of the finest quality - plenty of restaurants with all food and great service. Us no wishes are left unfulfilled. read more
  • Room
    5.0

    As mentioned above-no complaints.

  • Gastronomy
    6.0

    8 restaurants - all of the finest quality with constantly changed dishes-if you didn't find anything?!

  • Service
    6.0

    The staff is always friendly - there is no exceptions - no matter what day-and night. Our rooms were cleaned thoroughly every day and we even got daily fresh bedding. The mini bar was always refilled and the cleaning lady almost every day I some details surprised... Time, it was a towel animal, times flowers on the bed or even several times bath tub full of foam bath and rose petals... Great!

  • Sport & Entertainment
    5.0

    We personally chairs on the beach rather lazy rum, but those, which the bland-are here just perfect. Animation almost the whole day - no matter wether yoga, aqua gym, volleyball etc. There is always something undertake. The entertainers are however definitely not pushy-if you can't be bothered should also nothing of the sort participate. Great we found the daily changing midday program at the beach with different live band, the always about 2 hours took.

  • Hotel
    6.0

    A huge hotel - however nice complicated and dschungelartig designed so that it already on the way to the beach plenty of to discover returns. We were in the back hotel area in adults select club and had therefore to to the sea good 10 minute walk-not much, but when you consider that this way on the day at least four times in progress ( room-beach-room-dinner-room) already accumulates there. First we found it very strenuous but afterwards saw there definitely again so-after all the rich the offer for eating and drinking it was our figure very good done;-) The whole resort is very clean and the staff always to this condition to hold. All inclusive of the finest quality - plenty of restaurants with all food and great service. Us no wishes are left unfulfilled.

  • Location
    5.0

    About a tight hour by bus from Cancun away. The sandos is the final hotel in the hotel row from Playa del Carmen - thus one comes at the beach not so squeezed in before and can wonderful walks on the absolutely natural Karibik beach make. Definitely camera-there is a lot to see. Who definitely action just in the other direction. The beginning of the 5. avenue is good 3.5 kilometer simply. The shopping street was about 2a 3 kilometer long. The same naturally also again return-we personally too far to walk. We have either the free bike rent of the hotel used or with the taxi dangers (easy drive 70 pesos)-a bit to relax you on vacation;-) Auflugsmöglichkeiten there is as sand at the sea - but before definitely price comparisons - there are enormous differences in price. For the same trip to 50 Euro per person. We felt a rental car for one day borrowed and us thereby tulu, coba and akumal on our own initiative, we would all definitely recommendable. Makes animal fun and one is not to the tour operator committed. Who definitely a tour guide would like, can these in any case on site at jeweilen destination 'rent'. Great excursions in the middle preislevel offers www. Solatino. Com in Playa del Carmen -for it is correct in any case the value for money. Our personal tip: isla contoy and Isla Mujeres!

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Renate
To second time in the same hotel

  • 5.5 / 6

  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2012
Very nice big hotel, the rooms are always very clean have been made. We had a suite the beautiful was, two balkonem with a view to the sea. There was almost everything twice in the room. read more
  • Room
    6.0

    The two rooms from our suite big and spacious. We also had a dining table with 4 chairs in a room. Subject 2 balcony, toilets, waschplätze and two large beds. It was the welcome a bottle of wine and a large fruit plates available. The mini bar was also refilled daily, otherwise we had a coffee machine in the room, the probably none need.

  • Gastronomy
    3.0

    We were already 2011 in this hotel and there everything was 100% great. We therefore this year again decided again to come. Unfortunately has the food around about 60% worse. If the container with the food was empty it was not more on time refilled. In the past year he was half full, it was replaced immediately. This year I have the chef to attentively made and after 15 minutes was still nothing replenished. The selection and the quality also had neglected. We then went down in three of the specialty restaurant, asia, steak and metiteran. The first time it had everywhere absolutely delicious, therefore decided we us again in the restaurants to go. However within a week had the chefs the steak house, as well as in the asia restaurant no longer can cook. The food wasn't warm, we had a eternity for our food and drinks wait and the side dishes were hard and cold. Only with the meteteran it was both times super. The I can't understand, why within a week the quality and the service so worsen can.

  • Service
    6.0

    The staff were very friendly. There was also a employee at the front desk the spoke German very well, she was always tried to help. The room was always clean.

  • Sport & Entertainment
    6.0

    The water for me a pleasant hot temperature and the beach was perfect, it is just Karibik. Chairs and sunscreens there were at the beach sufficient. It was also always a waiter and asked it was to drink may place. The waiter was perfect fast and reliable.

  • Hotel
    6.0

    Very nice big hotel, the rooms are always very clean have been made. We had a suite the beautiful was, two balkonem with a view to the sea. There was almost everything twice in the room.

  • Location
    6.0

    Our suite was immediate the beach. Shops were very good and fast reachable. One could with a hired bicycle from the hotel or take a taxi for 80 Peso ( circa 5 Euro) go.

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Julia
Dream vacation in a outstandingly beautiful hotel

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
The hotel was exceptionally beautiful, located directly at the beach and with many ways to spend your free time for offer. The staff were very friendly, however many waiter only very little English and the cleaning staff as good as none. The hotel was the last before the forest concerned and therefore you could also with wild coatis come in contact, and watch. The diversity of animals in the hotel is also very big: Iguana, monkeys, coatis, capybaras, parrots and Tucans, these animals could all admire. The food was amazing, in the buffet and also in the à la carte ... restaurant and it was missing a never to choose from. Would in any case go to this hotel again. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Roderick
Suburb expensive but nice

  • 5.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • June 2012
Very nice and tidy complex. The staff is always friendly and tried to fulfill the requirements. The only thing which you calculate should is the expensive destinations. In the pictures of the hotel photographer is also a proud price requires (21 US Dollar per picture). Otherwise really successful holiday read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Simon
Great vacation

  • 5.0 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • May 2012
For a beach vacation really recommendable. The rooms are unfortunately not all with flat screens equipped, but who wants to stay in the weather already in the room on. Dream beaches with many sights nearby... Simply nicer read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Michael
Unforgettable great vacation

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
Wonderful, unforgettable vacation. Particular emphasis should be on the friendliness and attention of the staff, the not seem fake. We have also excursions on your own ( Tulum) with the public bus ( from Playa del Carmen) made. This is a lot cheaper. During the day we have always felt secure. We can only recommend the hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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