Hotel Palazzo Alexander(4 stars)

Via S. Giustina, 48 Show map
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Average rating

5.4/6

7 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    4.9
  • Service
    5.8
  • Location
    5.5
  • Food and Drinks
    5.4
  • Sport & entertain
    0.0
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4 hotel reviews in Englishsorted by travel date
Ralph
Super city hotel

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2012
An old city palace constructed as a city hotel in interior city ring road from Lucca. Everything immediately reachable. Beautiful old town with intact city wall. Breakfast was perfect. Everything which one wanted was there. The boss was very Personally. Spoke German. Parking there were around the corner. Rooms are although not large. But it was everything available. Bathroom is small but also everything was great. We Earth this hotel in any case visit again. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Carmen
Very nice central, quiet hotel.

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • March 2012
Very small and beautiful hotel, informally run. The owner of the hotel spoke very good German and English. There was an adequate breakfast with different coffees. To the center it are only a couple of minutes. All together a very nice house. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Katja
Ideal starting point for Lucca

  • 4.6 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • June 2011
A small, informally run hotel in the middle of the narrow lanes of Lucca. Room not very big, breakfast lovingly prepared and location unbeatable. For a short break, to the city or the immediate area to explore very suitable. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Katja & Andy
Super nice hotel with very nice service archived

  • 6.0 / 6

  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2009
We were with the hotel was very good. Great location. All employees were very nice and accomodating. For italy a very good breakfast is offered. We would always book again the hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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