Hotel The Palace The Old Town(5 stars)

Old Town Show map

Average rating

26 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.5
  • Service
    5.5
  • Location
    5.8
  • Food and Drinks
    5.6
  • Sport & entertain
    5.6
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15 hotel reviews in Englishsorted by travel date
Peter
Perfect place for couples (honeymoon upgrade to Suite)
  • Recommended hotel
  • Couples
  • City break
  • November 2012
Wonderful hotel beside Burji Kalifa and Dubai Mall with Souk Bahar (local market). Service, Room, Poolarea breakfast perfect read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Robert
A very recommendable hotel
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • November 2012
The palace is located in downtown Dubai, close to burj khalifa and the Dubai Mall. The paths to the burj khalifa, the Dubai Mall and the Dubai fountains are short and pleasant. The hotel itself is in the oriental style and very luxurious. The rooms are big, bright and comfortable. The staff are accommodating and helpful. I have my stay really enjoyed and would not hesitate to in this hotel again my stay in Dubai spend read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Andrea & Markus
Absolutely perfect location in a great hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
We were to second time in Dubai and the burj Khalifa and the observation deck at the top standing. Therefore we chose this hotel. Breakfast was completely enough. To Dubai Mall it is really not far and around the wasserfontänen are many very cute restaurants. The hotel really is recommendable. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Carsten
Gorgeous location perfect service nothing to fault
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • May 2012
We at short notice the hotel booked and were more than surprised. We got an upgrade, which more than fantastic it was. The room was always tidy and impeccably devices. Toiletries were very high quality. The breakfast could outside were eaten (all of magnificent quality). There was absolutely nothing to fault and we would like to come again. For a city stay near the burj khalifas the hotel is first choice. However to the beach it is far away. Should perhaps the hotel a sister hotel for a beach stay in mind. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Dirk
Great hotel in first class location
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2012
First class sharpened hotel in a very good location. Directly at the Souk El Bahaar, the Dubai mall, the fountain and the burj Khalifa located in a few minutes easy to reach on foot. The Prachthotel sparkles from all sides. The staff are more than friendly and very attentive. The rooms have a sophisticatedly equipped and are spacious. The buffet in the restaurant is very tasty and leaves nothing to be desired. We were in 4 hotels in Dubai and this land to the Atlantis on capacity second not hesitate-book, you will not regret it. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Sonja
After fourth Dubaireise our favorite hotel be
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • April 2012
The hotel with its tasteful decor in all areas exceeded our expectations. We were very satisfied and it was in no way complaints. Food, cleanliness and friendliness were exemplary. Safe we next year again and already looking forward to it now... read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Manuel
Great place in the middle of Dubai City
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2012
For a stay in the center of Dubai an of the best addresses. The hotel is directly located next to the Dubai Mall and next to the burj khalifa. The wasserspiel with the fountains you can from the room observe. The breakfast buffet corresponds five stars standard and a no there is from the staff actually never. The rooms are in the oriental style. Also there everything was as one of a hotel in this category expect can. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Simone
Hotel in great location and good service...
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • October 2011
Hotel in a great location... In the immediate vicinity... Burj Khalifa, shopping mall with 1200 shops, Dubai fountain and Souk Al Bahar. Service, food, drink, decor, the location was just great. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
A touch of orient right next to super modern
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2011
super five stars Hotel, where everything is the same, as you would expect in such a hotel. Of course you will find, if you are looking for, here too slight complaints: wet chair cushions for breakfast on the terrace, no freshly squeezed juices, even the room cleaning was 15:30 o'clock, Flies in the room (probably normal on the water). But that does not detract from the great overall impression, this hotel when we left. Much of the restaurant was written already mentioned, which we can confirm. After five days with some trips, where we GS3 nearby the creek lived ..., we wanted to stay here for three days holiday only enjoy. We were mainly in the pool area, relaxing on the lovely large and with very good cushions and pillows are bearing, drank our nespresso machine in the room on the terrace, switched on our webcam at the netbook our loved ones at home to the dubai fountains live- spent just wonderful three days and nights at the palace. By the way, we were on and the attractions around the lake, to the burj khalifa (maps from four weeks before online reserve value), in neos-bar in the dubai mall and. This shows the true extent of globalisation: brand shops and prices (h & m, ikea, new york, north sea etc.) as in the altmarkt-gallery, in the river elbe-park or nova Eventis. We have nothing bought, except for a water pipe at the departure at the airport. The aquarium in the dubai mall and superb in the atlantis as we only from outside of the admission prices take a look at it please, if you the loro park or the oceanografic knows. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Monika
Comfortable hotel with a great view
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2011
Nice hotel in the arabic style. Directly adjoining to the dubai mall and the souk, so are the opportunities for shopping perfect. In the evening we had great views of the fountain room the fountain. Very nice pool, but for the size of the hotel was a bit too small. Since we only had two nights, we didn't get one of the restaurants visited. The breakfast buffet was top notch! The room was very good, for the price, however, we have still better stayed in dubai (but the burj and fountain view costs). Our stay was very nice, but at ... the next time I would but for a different hotel. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Herbert
Hotel with great location
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2011
here you can really make the description. For a city stay/stopover perfect hotel. Is located in the new dubai mall, and burj khalifa. Great views from nearly all rooms. Breakfast outside and inside. Selection was very attractive. The pool is very nice. For hotel guests free use of the business center internet access included. Large comfortable beds, silent Airconditioning. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Hans
Horrible unfriendly, dirty top hotel archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2011
The hotel is location wise perfect. Shopping and dining are very good. In the hotel however, it is terrible. And friendly staff the didn't care. Dirt where one looks. Staff is waiting to be greeted. Never more this hotel. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    3.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.7
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Location
    4.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Ulf
The palace-the name is program archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2010
A great hotel, that lives up to its name makes. The location directly at the dubai mall and the burj khalifa with the dubai fountain is awesome. At the Thai restaurant Faj one sits in the middle of the water feature and had a great view of the tallest building in the world. Tip: absolutely in the evening a tent by the pool how to book! The team was great and also the eccentric wish! Still to mention if you planning a trip, or you want to visit or location. Are just reserved tables, entrances and you will receive royalty ... at the destination! Or just stay there, the arab cuisine, a cocktail in the hand and, depending on your taste, a shisha smoke! Life can be so great! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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Sylvia
An arab dream-top location yet quiet and peaceful! archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2010
Great location in the heart of dubai's old town and still an oasis of calm! Highly recommendable the restaurant is Tipt hara. Cheaper opportunities to eat there are around the hotel in the souk al bahar. This is especially the meat & co to be recommended-great steaks! Wonderful large rooms. Very polite staff! Very fast check-in and check-out. At the weekends it is because of the large number of arab guests may by the pool a bit crowded. We will definitely come again! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Rondine
Arabic palace hotel in a great location archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2010
A wonderful Hotel in arab style, right at the Burj Khalifa. In some rooms you had a great view of the tower and the geysers. You can walk to the 'dubai mall' directly by the new 'souk al bahar' and is also worth seeing. The whole area is wonderful designed and in a quiet location. It is not a beach hotel, there is no shuttle to the beach. Breakfast buffet was 5 * the standard; you can tell by the food, that the guests were mainly from the arab and asian countries. Otherwise we ate in the surrounding restaurants were ... very good and partly also favorable. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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