Hotel The Fairmont Empress(5 stars)

721 Government St View on map

Average rating

17 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    4.7
  • Service
    5.6
  • Location
    5.5
  • Food and Drinks
    5.3
  • Sport & entertain
    3.7
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2 reviews for this hotel sorted by travel date
Fabian
Extremely classy... very pricey.
  • Recommended hotel
  • Couples
  • City break
  • May 2014
We wanted to go, mainly to experience the royal tea once. The room was a small corner room, and the tea itself was about as expensive as 5 other high tea experiences together where we usually go... Definitely not something I'd do more than once in a lifetime and maybe a bit overhyped. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.7
    Child care or playground
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Susanne
Good location but poorly managed hotel archived
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2010
Huge hotel with very different rooms. The rooms were tired, but clean. Breakfast is not included, very expensive. We had a very small room with a queen-size bed for two. The bathroom was tiny. read hotel review
  • Room
    3.0

    Very different rooms, the can be very small. Very clean, but worn

  • Gastronomy
    4.0

    There are beautiful restaurants in the hotel, but very expensive. We enjoyed the tea time in the Teasalon and had to use per person will pay $55 for tea and snacks. Was very good, but extremely overpriced.

  • Service
    3.0

    We had the room from Germany booked half a year before. When we arrived at the front desk had to first be searched for minutes to the rooms. That we received two tiny rooms each with queensize bed (we were 4 people). After multiple complaints the next day we moved to a bigger room. Staff very rude

  • Sport & Leisure
    4.0

    There is an indoor pool available which was okay.

  • Hotel
    3.0

    Huge hotel with very different rooms. The rooms were tired, but clean. Breakfast is not included, very expensive. We had a very small room with a queen-size bed for two. The bathroom was tiny.

  • Location
    6.0

    The hotel is located centrally in Victoria. All attractions are easily reached.

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