Hotel Parque Vacacional Eden(3 stars)

Calle Francia, 8 38400 Puerto de la Cruz Show map

Average rating

215 hotel reviews

    Rating by categories

  • Hotel in general
    4.5
  • Room
    4.9
  • Service
    5.1
  • Location
    4.3
  • Food and Drinks
    4.2
  • Sport & entertain
    4.2
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63 hotel reviews in Englishsorted by travel date
Hans-Joachim
Three stars paradise
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • March 2013
We had a large apartment with sleep and living room, as well as integrated kitchenette. The rooms were clean. The furnishing is simple, clear and already getting old. But perfectly adequate and ok. There are apartments and studios, the already renovated. These are very nice, clear and bright. The size and auftreilung is unchanged. We had the half board. There is every evening about 24 different warm dishes including beiliagen partly in local art. A wide choice of meat and fish. One must not everything gladly and always eat but if you didn't find anything here has to be a ... very special taste. It was remarkably quiet and peaceful. Many especially long term tourists and regulars rooms on the way the next gangfolge their plates themselves. The relaxed and discharge the very friendly and hard working staff. If you don't want to have to sometimes wait briefly, then from the staff cleared. There are mostly german guests (70%) and guests from Scandinavia (20%), the rest is mixed. In this time of year was a bigger part of the guests over 60-years-old, but otherwise all ages, singles, couples of different constellation and small children with their parents on the way. The two hotels are basically ageing. It is however clear, that the hotel management gradually the rooms, as well as the building fronts and the open air and so on. Renovated. This is done carefully and i think in a good, tasteful way. Environmental influences are to feel. The location is good. Quiet and depending on the room location with a view of the sea or teideblick. Daily multiple free trips by bus to the center. Wireless internet in the room for a fee, the stay area around the front desk free of charge. Very friendly service with good german language skills at the front desk. Hair dryer and a remote control for the tv for a deposit (12-or 10 Euro) possible. Safety deposit box for a fee. In the bar/restaurant every evening a small group of singers and dancers. Besides that no animation. Pilates 2 times week free of charge on request possible. Several pools and a nudist pool area. Huge and nice overgrown park with chess and Midget Golf, children's playground. For star hotel very nice hotel, which are currently in flux is however also the unrenovated rooms offer great value for money. As far as the information from Neckermann no renovated rooms on packages are reserved. Direktkontakt and renting at the hotel is possible. Website available. Would book this again anytime. read more
  • Room
    5.0

    See also above. Large balcony, no air conditioning, huge apartment with 2 rooms, very clean, bath with a bath and two sinks. Refrigerator and the necessary cooking and geschirrutensilien

  • Gastronomy
    5.0

    See above Altogether very relaxed atmosphere

  • Service
    6.0

    See above For complaints there was an arch of available at all times. Almost every morning for 2 hours a contact person for questions to the hotel available. Good german language skills and very friendly. On the way there i asked at the front desk my mattress to dive, since me a bit too soft. When i then with the lift in the 6. floor drove, was already the house service with the mattress under the arm in front of the door and the maid just to the bed new to make. Faster and there's no better way.

  • Sport & Entertainment
    5.0

    Beach chairs, umbrellas free of charge at the pools. No animation (what a blessing...)

  • Hotel
    5.0

    We had a large apartment with sleep and living room, as well as integrated kitchenette. The rooms were clean. The furnishing is simple, clear and already getting old. But perfectly adequate and ok. There are apartments and studios, the already renovated. These are very nice, clear and bright. The size and auftreilung is unchanged. We had the half board. There is every evening about 24 different warm dishes including beiliagen partly in local art. A wide choice of meat and fish. One must not everything gladly and always eat but if you didn't find anything here has to be a very special taste. It was remarkably quiet and peaceful. Many especially long term tourists and regulars rooms on the way the next gangfolge their plates themselves. The relaxed and discharge the very friendly and hard working staff. If you don't want to have to sometimes wait briefly, then from the staff cleared. There are mostly german guests (70%) and guests from Scandinavia (20%), the rest is mixed. In this time of year was a bigger part of the guests over 60-years-old, but otherwise all ages, singles, couples of different constellation and small children with their parents on the way. The two hotels are basically ageing. It is however clear, that the hotel management gradually the rooms, as well as the building fronts and the open air and so on. Renovated. This is done carefully and i think in a good, tasteful way. Environmental influences are to feel. The location is good. Quiet and depending on the room location with a view of the sea or teideblick. Daily multiple free trips by bus to the center. Wireless internet in the room for a fee, the stay area around the front desk free of charge. Very friendly service with good german language skills at the front desk. Hair dryer and a remote control for the tv for a deposit (12-or 10 Euro) possible. Safety deposit box for a fee. In the bar/restaurant every evening a small group of singers and dancers. Besides that no animation. Pilates 2 times week free of charge on request possible. Several pools and a nudist pool area. Huge and nice overgrown park with chess and Midget Golf, children's playground. For star hotel very nice hotel, which are currently in flux is however also the unrenovated rooms offer great value for money. As far as the information from Neckermann no renovated rooms on packages are reserved. Direktkontakt and renting at the hotel is possible. Website available. Would book this again anytime.

  • Location
    5.0

    Around 15 minutes away on foot and with the hotel bus in a few minutes to the center and to the beach. Airport shuttle about 1a 1,5 hours depending on the number of started hotels. Large bus station with connections to the whole island in the center available. Very recommendable. Inexpensive and good. Comes almost everywhere %blank%. New buses. Good infrastructure in town. Nothing for disco visitors or sunday Partly very good and inexpensive restaurants.

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Inge
This hotel - and Tenerife - our 2 tes home
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • February 2013
We will come to this hotel already time over 15 years and are always again very pleased, so that we also next year our vacation again would spend. It is pleasing to note, that the breakfast al sob the evening buffet very verbsert has, which the selection of dishes and also the quality wise. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Manfred
Again and again
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • January 2013
We are for the 15. time vacation the ferienpark eden (for the 12. time long-term vacation). We felt very comfortable here, because in our opinion exist especially for the price german long term ideal conditions. Particularly the new designed large studios in the house luz, which kitchen cooking/baking stove and large fridge have, are recommendable. It can overnight stay with breakfast be booked, which means, that the decision was its, visit one of the numerous beautiful restaurants in the town or the in-house restaurants always is open. Three pools (one covered), two bars, shuttle bus to quickly reach of the ... city, a large park (12,000 metres ²) with various activities (Tennis, table tennis, pool, Midget Golf, Boccia, lawn chess) and the friendly mostly german speaking staff, strives, the wishes of the guests to fulfill, is worth mentioning. We will also appreciate positive, that the management in the last few years again and again investments have been made (construction of the pavilion, shallow pool, rehabilitation of the studios in the house luz, housing the large pools, fassadenanstrich house Esplanade and so on). read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Siegfried
Highly recommended
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
A quiet hotel with beautiful gardens, great for relaxing. Gladly again! Good starting point for tours by bus, car or on foot. read more
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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Günter
The 'eden' in 'new dress'!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
In a large park-like area with stream and various activities (Midget Golf, außenschach, Tennis) there are two buildings 'Esplanade' with lobby and 'luz' with restaurant. After some apartment and all of the studios at luz last year renovated, one has also the exterior on espla - Nade' newly painted and with a new logo provided. It is constantly being renovated and technically improved. It is now wireless internet In the hotel rooms for a fee possible. The guest structure is mostly german-speaking- The guests and to reduced part of Finland together. read more
  • Room
    6.0

    Our studio in the 'luz' is roomy, modern-not simply spanish-furnished. Bright furniture, comfortable seating and a flat tv. Very important for us spread beds with very good mattresses. The bathroom has double sink-also very important for us and mirror over the whole width, and a wide Stall shower with 2 shower heads. The kitchenette is very good for its for small meals and on request a microwave for verfü - Of conformity provided.

  • Gastronomy
    5.0

    For a 3 star hotel the breakfast is extensive and good. Also diabetics is intended. At the evening buffet not german, but also dishes typical of the country offered. The multi-course no christmas meal was offered was excellent.

  • Service
    6.0

    The staff, the for years busy and partly also the training in the hotel received, is always friendly and from- Kunfts - and helpful. Complaints were quickly and Satisfaction. Proposals were gladly accepted And implemented. The cleaning of the rooms is in our opinion not too beanstan - The.

  • Sport & Entertainment
    5.0

    For the first time offered at christmas entertainment with live music in the restaurant/bar on the 9. floor and a ballet Performance in the hall.

  • Hotel
    5.0

    In a large park-like area with stream and various activities (Midget Golf, außenschach, Tennis) there are two buildings 'Esplanade' with lobby and 'luz' with restaurant. After some apartment and all of the studios at luz last year renovated, one has also the exterior on espla - Nade' newly painted and with a new logo provided. It is constantly being renovated and technically improved. It is now wireless internet In the hotel rooms for a fee possible. The guest structure is mostly german-speaking- The guests and to reduced part of Finland together.

  • Location
    5.0

    From the 'eden' it was only a few minutes walk to the neuangeleg - Tens and neat taoropark and around 15 to 20 minutes. You are in the city of puerto, unless you free the hotel- Shuttle use. Nearby there is a possibility in some restaurants and Cafes to go.

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Rudolf
Beware
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2012
On the whole everything was fine, cleanliness, friendliness... Great hotel, would visit again. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.7
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Jürgen
Very good value for money
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
A very good hotel for a longer or langzei -stay. Amazing value for money. Very friendly and helpful staff. Special requests in the room were immediately fulfilled. For a 3 star hotel are the dishes varied and very tasty. Very comfortable hotel bar with reasonable prices and great panoramic views over puerto d. liter cruz. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Brigitte
A hotel for repeaters!
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • November 2012
As long term you feel especially good here reversed. Ideal starting point for mountain hikers. We have been coming several years to this hotel and remain repeaters! read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Hugo
Happy and relaxed
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • October 2012
The hotel lies nice, is clean and is the three stars level. We liked it, as we had Are light on their feet. The breakfast was differentiated and good. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.7
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Gotlind
Excellent hotel with reasons Oasis
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Countryside & spa
  • September 2012
We had a great room ( apartment) with beautiful balcony. Practical kitchenette. Very peaceful location and beautiful garden! Very friendly staff, the always willing to help State. Very good value for money. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Dajana
Great stay, we will be back
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • September 2012
For southern standards, after my experiences really recommendable. Access/the entrance to the hotel is mountainous/ steep, than expected, however therefor there is the absolutely practical Hotelbusshuttle (except Sundays). The room service was after an already initially deposited tip absolutely reliable and changed towels even partially at one's own discretion ( not only, if it to to change on the floor is). The breakfast buffet is so large, that I lack of choice of various other Bewerzngen not understand. I even in one week 't try everything. The staff are absolutely friendly, accommodating and helpful. Only annoying, that merely in the ... lobby Wi-Fi to receive is. So evenings always laptop unter'n arm or Smartphone into your hand and go there. The restaurant on floor 9 is so so, the waiter spoke nothing German or English, so the dictionary and the last words in Spanish outgrabe are. But nevertheless quite friendly. The food wasn't so the bringer, however therefor we are rather down into town went. All together however a very nice relaxing stay. read more
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Eugen
Great apartment
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2012
Large room with a large bed; beautiful park and really nice German speaking front desk; we had only breakfast and had the whole time a rental car, cleaning of the rooms was ok; majority of the guests were spanish but also many germans read more
  • Room
    6.0

    Large studio with supergroßem double bed; 10 meters² big balcony with a sea view; everything newly renovated

  • Gastronomy
    0
  • Service
    5.0

    We have the staff only friendly; front desk super great; small faults as light bulbs exchanges were within 10 minutes; cleaning of the rooms regularly and tidy

  • Sport & Entertainment
    0
  • Hotel
    5.0

    Large room with a large bed; beautiful park and really nice German speaking front desk; we had only breakfast and had the whole time a rental car, cleaning of the rooms was ok; majority of the guests were spanish but also many germans

  • Location
    4.0

    The way to the beach is toward the valley more than reachable on foot (10 minutes) the way back is steep uphill walk. Taxi costs 3,40 Euro from the center to the hotel; free transfer from the hotel and back directly at the beach works great; stop was in a shopping center

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Erich
First yuck then Hui!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2012
The hotel has its best years behind itself. The building is from the outside not appealing and initially frightening. The structure has, over the years, suffered, so that the Fluhrwänden often water damage to see. In the building but it was everything very clean. The outside area has a beautiful garden, the obviously well-kept. The area is nice and quiet, if you are in the faucet got used to it. We had a ' Meeresseitenblick ', that means, that from the side the large balcony the sea was visible. And on a recent frayed ruin. Our apartment was nicely tiled ..., probably couple years renovated. Only with silicone around the bathtub the craftsmen not so properly (therefore also Wassersschäden?). The beds are simply, without smells; fresh laundry was weekly changed; enough towels and even shampoo and Durchkappen were there; there were no hair dryer. Remote control for a medium sized flat screen TV was available for 10 €deposit. The staff were very friendly and helpful also on German or English. The pools are ok. The tennis court you can for 6 A 2 hours use, however were the tennis racquets nothing for demanding players. The vacation we liked, especially, because we a rental car and our days off could make. The beach El Soccoro is recommendable. The course for the Wellensurfing is reasonably priced as in the town itself. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    3.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    5.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Jörg
Feral garden EDEN in a quiet location
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • June 2012
I had a studio type 2 on the 5th floor the EDEN Luz with lateral view of the sea for single use. The combined living/bedroom is through said about the asymmetrical form very spacious and there is plenty of storage space in various closets and drawers available. The furnishing was apart from the a bit noisy fridge in good condition. The at the entrance the studios, the bathroom is through a corridor from the room separated, what the positive Effect had, that the noise level from the hallway thanks to second door was very low. The balcony in the direction ... main building ( EDEN Esplanade) is big enough with a table and 2 chairs. As from the complex a Barranco and toward the valley a unused brownfield (the no beautiful impression power) is, one had a clear view of Puerto de la Cruz and the sea. The garden area is spacious and due to the age of the complex very plentiful, although partly a bit overgrown. The hotel lies in a quiet residential area in a relatively steep hillside. Weekday free shuttle bus available, the hourly into the CENTRO Comercial martianez and back; from there it is a short way on the promenade. As points of criticism I have to the missing air conditioning and the monotonous breakfast buffet call. In particular the lack of air ventilation in the bathroom ensures that a partly unpleasant climate in the bathroom and hallway. The staff at reception speaks good German and was very friendly. In the restaurant the EDEN Luz was only a waiter available the primarily with the clearing of the tables was busy. But since drinks as coffee or juice only from machines available were, was the missing service painable. In the main building present restaurant was during my stay closed. As a tip: Calle Suiza, the beautiful taoro park leads, is the small park café where you tasty food for little money get, and with German speaking service. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Lena
Simple hotel however up to the food - okay
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • April 2012
The hotel lies slightly off the beaten track and for quiet above the city center. Ideal for hikers tourist without many requirements. Good free bus service to the center. Clean rooms, but in the Esplanat obsolete. Little variety for breakfast, drinks ( coffee and juice) not enjoyable. Dinner is not recommendable. Pleasant staff. read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Tanja
Shabby hotel, never again!
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • March 2012
EDEN Esplanade consists of two houses (Luz and Paz), which Paz not renovated (unfortunately, we got this place got). The food is really, very simple, the meat always gossamer cut and tough. The vegetables always cooked mushy, I know as other three star hotels on the Canary Islands. read more
  • Room
    2.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    2.0
  • Gastronomy
    1.3
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    2.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
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MAX-ARNO
EDEN - I am coming again!
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • March 2012
Great hotel in a quiet location with a very good value for money. The service always nice and friendly. A complaint ( technical problem) very competent within 10 minutes fixed. The staff at reception spoke very good German and was always very nice and polite. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Marc
Top price-performance ratio
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • March 2012
Great value for money. The size of the room is outstanding (estimated 30 meters^2 ) Other: - hired car recommendable nonetheless: under 20 euros per day possible, no to the beach, hike with gradient. - parking available. - we would go back half board take (after the excursions not elaborate restaurant search, buffet is for everyone' normal' taste what), you can but also in the town cheap food ( normal level of the price). - great large beach ( black fine sand) in the west of of the city with 3 beach sections ( the westernmost is the best ( ... near Loro Parque ) - would try a room in a upper floor (view). On the first floor the view was modest. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Thorsten
Well maintained and getting old
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • March 2012
Well located, a bit ageing hotel, with great opens out onto, spacious park. Recommended for enterprising people, the from there to excursions want to run. At the promenade one arrives with a circa 10 minute walk, apart from that can the free shuttle bus be used. We recommend an apartment in the hotel, for self catering and the beautiful balcony to use. read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.3
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Waltraud
We had better expected
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • February 2012
Front desk- front desk impersonal/unfriendly. Service staff friendly but mostly overstrained. Rooms the category accordingly and clean. Location of the hotel very off the beaten track, nevertheless not really nice with a view of covered with waste surrounding area. Breakfast little varied but sufficient. The dinner monotonous and unimaginative, meat poor quality and/or badly prepared. Meatand platters to main dining time often empty, if you patience had to wait, the side dishes mostly from. Furthermore, the supplies mostly poor quality (instead of stewed duck came dry chicken without sauce). We could eat our full, but benefit is different. We were ... already often by the same place in hotels same category, but never had such a bad value for money. We didn't feel comfortable and will certainly not go back there again. read more
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    2.3
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    2.0
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