Hotel Hilton Portsmouth(5 stars)

Eastern Road Farlington View on map

Average rating

10 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    4.7
  • Service
    5.1
  • Location
    3.4
  • Food and Drinks
    4.8
  • Sport & entertain
    5.0
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3 reviews for this hotel sorted by travel date
Nicole-Iris
Hilton does not equal Hilton
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • City break
  • April 2014
Front desk always very helpful, we had booked 2 nights with half board but did not get it, as this was not mentioned by Hotels.com in the booking. Front desk staff worked very hard, but could only provide the room without meals, therefore there were extra costs for half board, we did not take these into account. The first room to the courtyard was more than a disgrace for a 4 star hotel, after short criticism to an employee (Indian origin) the problem was resolved to our satisfaction in 5 minutes. Breakfast with fresh fruit, different juices, everything was ... very high quality, friendly/helpful service staff. Location very far away from the city center, but directly located at a petrol station. Free parking at the house. Older hotel, very worn-out rooms etc. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.7
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
John
Hilton Portsmouth - ordinary hotel archived
  • Hotel not recommended
  • Families
  • Countryside & spa
  • April 2012
Hilton Portsmouth is an average hotel acceptable for a one night stopover. The hotel is not in the city centre but rather 'on the highway'. The rooms are ordinary, the furnishings dated and the food standard. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Sport & Leisure
    0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
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Martin
Old carpet archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • September 2009
The hotel does not the overall good Hilton standards. There is no lift and you have to carry your luggage through a narrow stairwell. The food was awful, I've never seen such a burned entrecote. The potatoes as side dishes were still half raw. There is also no AC in the rooms. Also no mini bar; as WLANlModem was also broken and for five GBP you could surf on the public PC 30 mins. All in all I would not recommend this hotel read hotel review
  • Room
    1.7
    Size of the bathroom
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    1.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    2.0
  • Service
    2.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    2.5
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    1.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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