Hotel Crystal Sunrise Queen Luxury Resort & Spa(5 stars)

Bingesik Mevkii, Kumkoy Yolu, Side - Antalya View on map

Average rating

3,311 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.5
  • Location
    5.7
  • Food and Drinks
    5.6
  • Sport & entertain
    5.5
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1606 hotel reviews for undefined sorted by travel date
Eric
Very good
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
When we arrived, the check in was very good and smooth, until we found out the room location. This was totally the opposite to what we had requested. The reception staff were quick to start sorting this out for us. A new room was provided with no problem, and we were even shown our room by someone we later found out to be manager. The staff were all good, all spoke better English than we spoke Turkish, and the whole place was very clean. I think that we can truthfully say that we had a very good holiday. I would ... like to point out that the room mix up at the start was not the fault of the hotel, but purely because the travel agent did not do their job properly. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Alex
Great hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Great Hotel, staff brilliant , food excellent , beach super , entertainment the best. I had the best holiday in Crystal Sunrise Queen Hotel and I will definitely come back again. Top Hotel...... read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tim
Perfect in every way
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Perfect hotel. The food is fantastic. The staff was friendly. The rooms were excellent with a firm, comfy bed, flatscreen TV and stocked mini-bar. Clean bathroom and shower, outstanding. The entertainment team was great. Sunrise Queen…we'll be back! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Kylee
Fantastic hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
What a fantastic hotel. Location is perfect and pools excellent for everyone. The highlight of our holiday was meeting the great people that made up the entertainment team. The evening shows were always enjoyable. The food in all restaurants is really good. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Linda
Sunrise dream
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Had a fabulous holiday in Crystal Sunrise Queen Hotel. Great hotel, great location, great food and great staff. A really beautiful place for family and couples. I would love to go back soon.... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Arthur
Excellent holiday in Turkey
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Staff friendly and very helpful, good choice of food, excellent situation for either doing nothing or taking day trips. Entertainment team super. Would recommend it without hesitation. Will be returning Sept 2015. I read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Janette
Super Hotel, Super Animation!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Amazing hotel with really good service and extremely amazing food! The animation team were really great, loads of fun and encouraged holiday makers to have a good time without being pushy! Really great entertainment team. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Larry
Very good hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
This was our 2nd trip to Crystal Sunrise and we had a lovely time. The hotel does offer good value for money and Side is a lovely part of Turkey. read hotel review
  • Room
    6.0

    Family block was the best move ever. Rooms are very spacious, modern and air conditioning was fantastic, lost our sea view but it was well worth the move. Family pool we found very enjoyable which was quieter than the other pools believe it or not, loads of free sun beds upto about 11.00 am. It has access to a bar and you can order food from the menu should you not want to venture far. You are also close to the slides for the children, which are good fun.

  • Gastronomy
    5.0

    Food was as excellent as last year in the restaurants which is buffet style. All inclusive drinks were ok, they did make a good mohito. Our favourite place to visit was the Sunset Bar the views are stunning and don't think you will beat them anywhere. We always visited this on our way back too our rooms around 5pm and had a few cocktails. They also did cakes, fruit and an icecream machine (like Mr Wippy) should you get a bit peckish.

  • Service
    5.0

    The staff all spoke very good German but extremely poor English. We could frequently not make ourselves understood by the reception staff, the maids or the bar staff.

  • Sport & Leisure
    6.0

    Entertainment compared to other hotels we have visited was very good. Most shows were very watchable and after you could sit in the Sunset Bar to live music or a dj until around 11.30 pm. However although this was pleasant enough, a few songs from current charts would be nice as they are still playing alot of 70s music. The dance party night was great down by the beach bar and music choice was more modern. Some nights there was also karaoke in another bar if this was your cup of tea. Sea and beach are lovely, plenty of sunbeds available although a lot more of them this year because of the sister hotel. Just watch for the rocks though, but was great to jump over the waves.

  • Hotel
    6.0

    This was our 2nd trip to Crystal Sunrise and we had a lovely time. The hotel does offer good value for money and Side is a lovely part of Turkey.

  • Location
    6.0

    Visited Side by taxi a couple of times. Costs around 25 Turkish lira in a taxi each way which you can order from reception. Very quaint town, lots of shops, bars and restaurants. Roman ruins are amazing. Didn't feel the need to go to the market as plenty of shops to choose from. You can walk along the promenade, take you about 40 minutes.

Close
Julie
Perfect holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We had a really nice holiday in Crystal Sunrise Queen. Perfect surroundings for a relaxing holiday. The hotel was very clean, food was good, entertainment was great. I would strongly recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tess
Looks 5 star, but in reality is not so great
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2014
Seen from outside everything looks 5*, but inside. not so great. Not all rooms are renovated, food is boring (they change the menu very little and rarely), animation during the day is almost inexistent and during the evening very low quality (i stayed 10 days and only 1 evening had a turkish show), kids pool is deep (1,50m) and has NO steps to get in it (an adult must jump inside and then help kids get in and its not an easy thing to do, thats why we never used the kids pool). Im very disappointed of what i ... found there, especially since i've been to Turkey many times and from experience i can make comparison with other hotels. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    2.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Sharon
Lovely hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
The resort is stunning. The hotel is clean. Excellent location. Excellent staff in all areas. Good entertainment. Nice beach. Good food. Great swimming pools. We would certainly book for next year and would certainly recommend the hotel to our friends. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Justin
Brilliant holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
Brilliant Hotel. So clean and fresh. The buffet restaurant was excellent with a great choice of food. All staff are so warm and friendly everywhere. The daytime and evening entertainment was great. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Bob
English + Thomas Cook traveller classed as economy
  • Hotel not recommended
  • Couples
  • Beach holiday
  • July 2014
allocated a room with the worst view ever had,when we complained told because your English and with Thomas Cook you are economy class ( not reflected in price)48hrs later new room not much better rooms only 3stars read hotel review
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
Close
Eileen
Wonderful holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
We have recently returned from a two week holiday here and have nothing but praise for the hotel and its staff. Everyone was so welcoming from day one and nothing was too much trouble, which made our holiday so enjoyable. The hotel stands on a lovely beach (in fact this hotel is the most impressive one along this stretch) with plenty of comfortable sunbeds. We found it quite easy to walk into Side from here too. Our room was in a lovely position, overlooking pools, gardens and the beach. It was kept exceptionally clean with plenty of fresh linen and ... towel changes. The mini fridge in the room was a revelation and well stocked and replenished on a daily basis with water, beer, soft drinks and even nuts and chocolate and the room safe was free. The sunbeds around all the pools were plentiful too, no queuing at the crack of dawn here. The food was good and plentiful, from the freshly squeezed orange juice in the morning right through to the late night buffet. There were also Turkish, Mexican and Italian waiter service style options and a Fish Restaurant in the Crystal Cruise Bar by the beach. Any time of the day you could help yourself to ice cream and by the beach there were chiller cabinets where you could help yourself to bottles of water. I cannot praise this hotel and its staff enough. It is a big hotel yet everyone had a smile for you, especially when you tried to use a word or two of Turkish. Our thanks to everyone concerned for making our stay here so enjoyable and we hope to return in 2015 read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Distance to the beach
    6.0
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Jason
Lovely hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
A beautiful hotel. The food was fabulous so much choice with a lot of it cooked in front of you. The entertainment team work so hard at ensuring the guest all have a good time. This is an amazing hotel. Would definitely go back to the hotel again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Mark
Super hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
It was a great holiday in Crystal sunrise queen Hotel. Great food , great service and great entertainment. Professional evening shows. All staff friendly and helpful. We will come back again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ann
Going Downhill
  • Hotel not recommended
  • Couples
  • Beach holiday
  • June 2014
Great Foyer,Reception staff indifferent no explanation of hote facilities on arrival,no excuses we were the only two at the desk..All inclusive ,English ,Retired but not disabled ..General Cleanliness good,lots of cats wandering around ,accomodation I would describe as "tired" read hotel review
  • Room
    3.0

    Room was adequate,furniture needs updating as does decor,air conditioning was good ,minibar good restocked daily,kettle was difficult to plug in where it was situated unable to move as no spare plug,no fresh milk just powdered which is strange for a 5* more like a 3*.Safe was good easy to follow instructions.Bed was a little firm but I prefer that so no problem..

  • Gastronomy
    3.0

    There was three I believe of additional retaurants ie Italian,Mexican & Turkish which were available to book but only on certain evenings & there was little choice on timings. Two main restaurants one for lunch & one for dinner,they were all aimed at the German market very little choice for us Brits,cleanliness was good apart from sharing the main restaurant area with the cats. Had a dress code for the evenings but this was not upheld & I saw many men in shorts & cut offs (although I have to say that is a bit outdated) but then they need to change the dress code if they are now saying that is acceptable.On one occasion I saw a guy come straight into the lunchtime restaurant from the sea he was actually dripping water but this was pointed out to a manager by another guest but nothing was done..

  • Service
    3.0

    Room Cleaning was first class,apart from a few staff there was a general apathy & the staff made very little efffort it did appear they were more interested in the other Nationality's in fact it was 5days before I heard English spoken. Complaints were only dealt with after I spoke personally to Altan at the Returning Friends Dinner. Thankfully i had no need of the Additional Services so can make no comment

  • Sport & Leisure
    5.0

    At last something good,lots of things to do if you wanted to,shops on site good ,internet access needs improvement .. Beach needs its own box it was fabolous ,the water,beach,cleanliness was just first class,plenty of good quality sunbeds with lovely clay pots to put any rubbish in ,these were continually being emptied by a lifeguard who was a real gentleman..

  • Hotel
    3.0

    Great Foyer,Reception staff indifferent no explanation of hote facilities on arrival,no excuses we were the only two at the desk..All inclusive ,English ,Retired but not disabled ..General Cleanliness good,lots of cats wandering around ,accomodation I would describe as "tired"

  • Location
    6.0

    Good location,right on the beach,shopping facilities close by,excursions available..

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Maja
The best hotel in Turkey
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
It's a good hotel. The Servıce ıs fantastic and the animation-crew does it all. We have a Great Time and will be back next Year. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Heather
Excellent holiday
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
We have just returned from the Crystal Sunrise Queen. Excellent Hotel, clean, helpful staff, good food and drink. Plenty of relaxing areas and some activities - whatever your choice is. Entertainments in the evening. The staff do their utmost to accommodate all ages and Nationalities, from Housekeeping to Management. Special evenings for Old Friends which is very good way of meeting others from your own country and possibly make new friends. Excellent location, traffic free walk to Side although a bit hot in the middle of the day!! But taxis available. Water and drinks available in most areas. Haven't ever ... tried the spa, too busy relaxing. Could not ask for better. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Graziella
Excellent staff and service
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
This was the second time at this hotel and we were not disapointed.The staff were very friendly and helpful. They always seemed to enjoy their work and always had a smile on there faces. They worked very hard and this makes the hotel very enjoyable to stay in. The hotel is in a great spot and you can walk to side along the promenade. The only complaint we have is the disco music, they need to play more modern English music, not music that the germans like and that are thirty years old. Alot of germans go to this ... hotel but this did not bother us as there were plenty of English around. We will be going back to this hotel as long as they keep the standard they have. Thanks to all the staff for a lovely holiday. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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