Hotel Crystal Sunrise Queen Luxury Resort & Spa(5 stars)

Bingesik Mevkii, Kumkoy Yolu, Side - Antalya View on map

Average rating

3,378 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.5
  • Location
    5.7
  • Food and Drinks
    5.6
  • Sport & entertain
    5.5
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1621 reviews for this hotel sorted by travel date
Mak
Crystal Sunrise
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
Very nice Holiday!!! The location is super. The food is fantastic. The animation team very friendly. The rooms are very clean. The beach is very good. Overall is a very good hotel. I recommend it. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Julie
Excellent
  • Recommended hotel
  • Couples
  • Beach holiday
  • October 2014
This was our first visit to Turkey. The food was unbelievable. Very friendly service. Good entertainment and nice evening shows. Always enough su beds at the pools and beach. Thanks Crystal Sunrise Queen. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Eric
Very good
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
When we arrived, the check in was very good and smooth, until we found out the room location. This was totally the opposite to what we had requested. The reception staff were quick to start sorting this out for us. A new room was provided with no problem, and we were even shown our room by someone we later found out to be manager. The staff were all good, all spoke better English than we spoke Turkish, and the whole place was very clean. I think that we can truthfully say that we had a very good holiday. I would ... like to point out that the room mix up at the start was not the fault of the hotel, but purely because the travel agent did not do their job properly. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Geoff
An excellent and varied Hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
POSITIVES The hotel consists of a main block with 5 floors all with sea or country views with a family annex(s) and terrace rooms. Build on the side of a hill that services the beach by Lift running through the terrace rooms from floor 5 (reception floor) to floor 0 (beach floor). Adjacent to the 1st floor of the hotel is an excellent adult only pool with swim up bar for a truly relaxing day. The family annex has its on pools with a water park for children. And there are many pools through the site all shaded by palm ... trees and garden areas for sunbathing or relaxing in the shade. The private beach is across a public pedestrian promenade and has ample beds and parasols. There are two main resturants, one serving a buffet lunch at beach level and the other serving evening meals at reception level either indoors or on an extensive terrace. Additionally there are numerous snack areas and bars serving food and alchoholic drinks. Five other a-la-carte restaurants provide a huge variety of menus. All areas are scrupously cleaned continously and there are public WC's on all levels from reception to beach. The service is all inclusive and offers an unimaginable range of food with the fish dishes being especially well prepared. The guest when I stayed (I have been there for my last 3 wedding anniversaries) are predominantly Western European mainly German and then British. NEGATIVES- Access for the less mobile is limited in that some of the snack areas and bars may require the use of provided ramps but all floors (5 in the main building and 5 to the promenade) are serviced by lifts. read hotel review
  • Room
    5.0

    I have stayed in a Main hotel room, a family room and a terraced room. All were a generous proportion with air conditioning, fridge, Flat Screen TV, Coffe and tea facilities, range of soft drinks and beer, free safe and telephone. I have had a balcony in the main hotel and family room and a terrace in the terrace room. The family room balcony had a side view of the sea and was less generous than the main hotel and terrace room. I would say the main hotel is 30+ years old and has been very well maintained but in a very few areas will require decoration this winter. All the family areas and terraces are relatively new and well maintained. The grounds are well maintained.

  • Gastronomy
    6.0

    If you cannot find something to eat at this hotel that is to your liking I would be astonished. There are in excess of 10 places to eat and drink with high quality food in abundance. Additionally most chefs will go that extra bit to cook a particular dish as you like it. As elsewhere the attention to cleanliness is paramount and continuous. The food is of a general European cuisine with local dishes always being offered additionally. You are expected to dress appropriately especially in the main restaurants and guide lines are displayed and you will be challenged, politely, if you are outside the accepted dress. The atmosphere is relaxed with people enjoying good food and tipping is encouraged but not obligatory.

  • Service
    6.0

    Staff are very friendly and attentive and speak English very well and German even better. I was nearly always addressed first in German but then quickly in English. The standard of room cleaning was exceptional with NO complaints but if someone left glasses or plates on the tables provide around the hotel then it could take hours for them to be cleared but always cleared overnight. I have not used any medical services but there was a doctor on call all the time I believe.

  • Sport & Leisure
    6.0

    Sport include 5 pin bowling, Table tennis, Volley Ball, Boules, Tennis , billiards etc. There are varied PROFESSIONSAL shows in the on-site ampitheatre or the ballroom every night followed by Live/DJ music and later a Nightclub.. The beach is cleaned throughout the day and the sunbeds and parasols are in good condition

  • Hotel
    6.0

    POSITIVES The hotel consists of a main block with 5 floors all with sea or country views with a family annex(s) and terrace rooms. Build on the side of a hill that services the beach by Lift running through the terrace rooms from floor 5 (reception floor) to floor 0 (beach floor). Adjacent to the 1st floor of the hotel is an excellent adult only pool with swim up bar for a truly relaxing day. The family annex has its on pools with a water park for children. And there are many pools through the site all shaded by palm trees and garden areas for sunbathing or relaxing in the shade.. The private beach is across a public pedestrian promenade and has ample beds and parasols. There are two main resturants, one serving a buffet lunch at beach level and the other serving evening meals at reception level either indoors or on an extensive terrace. Additionally there are numerous snack areas and bars serving food and alchoholic drinks. Five other a-la-carte restaurants provide a huge variety of menus. All areas are scrupously cleaned continously and there are public WC's on all levels from reception to beach. The service is all inclusive and offers an unimaginable range of food with the fish dishes being especially well prepared. The guest when I stayed (I have been there for my last 3 wedding anniversaries) are predominantly Western European mainly German and then British. NEGATIVES- Access for the less mobile is limited in that some of the snack areas and bars may require the use of provided ramps but all floors (5 in the main building and 5 to the promenade) are serviced by lifts.

  • Location
    5.0

    The sandy beach is 5 metres across the predestrian promenade. The promenade is about 2-3 miles long into Side which is a smallish village with a spectacular Roman ampitheatre where concerts are held and a Roman temple. Excursion into the surprisingly green hills and lakes around Side and Manavgat are well worth a try.

Close
Mario
Fantastic holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Excellent hotel, very beautyfull architecture. A lot of places to relax and to drink. read hotel review
  • Room
    6.0

    We had a nice room with seaview.

  • Gastronomy
    6.0

    Excellent food, nice areas for having diner.

  • Service
    6.0

    Staff friendly, good bar personal.

  • Sport & Leisure
    6.0

    Fine swimmingpools and clean beach. You can walk for miles at the beach.

  • Hotel
    6.0

    Excellent hotel, very beautyfull architecture. A lot of places to relax and to drink.

  • Location
    6.0

    At the beach at the off promenade so walking to Side is very easy.

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Tim
Perfect in every way
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Perfect hotel. The food is fantastic. The staff was friendly. The rooms were excellent with a firm, comfy bed, flatscreen TV and stocked mini-bar. Clean bathroom and shower, outstanding. The entertainment team was great. Sunrise Queen…we'll be back! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Alex
Great hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Great Hotel, staff brilliant , food excellent , beach super , entertainment the best. I had the best holiday in Crystal Sunrise Queen Hotel and I will definitely come back again. Top Hotel...... read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Claire
Awesome holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This hotel was great!!! The staff were amazing! Friendly, approachable and always helpful. Great views, super entertainment, an all round fantastic holiday. The location is very nice. Overall my stay was great and I would come back anytime! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Kylee
Fantastic hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
What a fantastic hotel. Location is perfect and pools excellent for everyone. The highlight of our holiday was meeting the great people that made up the entertainment team. The evening shows were always enjoyable. The food in all restaurants is really good. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Linda
Sunrise dream
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Had a fabulous holiday in Crystal Sunrise Queen Hotel. Great hotel, great location, great food and great staff. A really beautiful place for family and couples. I would love to go back soon.... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Janette
Super Hotel, Super Animation!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Amazing hotel with really good service and extremely amazing food! The animation team were really great, loads of fun and encouraged holiday makers to have a good time without being pushy! Really great entertainment team. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Teo
Great holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This is a lovely well run hotel with friendly staff. The hotel an amazing animation team and we enjoyed watching a few wonderful during our stay , the production of Mana Mia is really good. I would definitely recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Natali
Fabulous
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This is a fabulous hotel. The room was cleaned daily and towels changed. The evening shows were of a rare professional quality, the kind you would gladly buy tickets for. Food was great. All in all fantastic holiday. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Arthur
Excellent holiday in Turkey
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
Staff friendly and very helpful, good choice of food, excellent situation for either doing nothing or taking day trips. Entertainment team super. Would recommend it without hesitation. Will be returning Sept 2015. I read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Julie
Perfect holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
We had a really nice holiday in Crystal Sunrise Queen. Perfect surroundings for a relaxing holiday. The hotel was very clean, food was good, entertainment was great. I would strongly recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Larry
Very good hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
This was our 2nd trip to Crystal Sunrise and we had a lovely time. The hotel does offer good value for money and Side is a lovely part of Turkey. read hotel review
  • Room
    6.0

    Family block was the best move ever. Rooms are very spacious, modern and air conditioning was fantastic, lost our sea view but it was well worth the move. Family pool we found very enjoyable which was quieter than the other pools believe it or not, loads of free sun beds upto about 11.00 am. It has access to a bar and you can order food from the menu should you not want to venture far. You are also close to the slides for the children, which are good fun.

  • Gastronomy
    5.0

    Food was as excellent as last year in the restaurants which is buffet style. All inclusive drinks were ok, they did make a good mohito. Our favourite place to visit was the Sunset Bar the views are stunning and don't think you will beat them anywhere. We always visited this on our way back too our rooms around 5pm and had a few cocktails. They also did cakes, fruit and an icecream machine (like Mr Wippy) should you get a bit peckish.

  • Service
    5.0

    The staff all spoke very good German but extremely poor English. We could frequently not make ourselves understood by the reception staff, the maids or the bar staff.

  • Sport & Leisure
    6.0

    Entertainment compared to other hotels we have visited was very good. Most shows were very watchable and after you could sit in the Sunset Bar to live music or a dj until around 11.30 pm. However although this was pleasant enough, a few songs from current charts would be nice as they are still playing alot of 70s music. The dance party night was great down by the beach bar and music choice was more modern. Some nights there was also karaoke in another bar if this was your cup of tea. Sea and beach are lovely, plenty of sunbeds available although a lot more of them this year because of the sister hotel. Just watch for the rocks though, but was great to jump over the waves.

  • Hotel
    6.0

    This was our 2nd trip to Crystal Sunrise and we had a lovely time. The hotel does offer good value for money and Side is a lovely part of Turkey.

  • Location
    6.0

    Visited Side by taxi a couple of times. Costs around 25 Turkish lira in a taxi each way which you can order from reception. Very quaint town, lots of shops, bars and restaurants. Roman ruins are amazing. Didn't feel the need to go to the market as plenty of shops to choose from. You can walk along the promenade, take you about 40 minutes.

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Sandra
Crystal Sunrise Queen Hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
Had amazing time here, we went the last week of August. The hotel was great ,food was very good , hotel very clean, entertainment was great, staff all very friendly. Congratulations to Volkan for running a varied programme of sports and entertaining events. Thank you to everyone at the hotel, who made this one of the best holidays I have had. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tess
Looks 5 star, but in reality is not so great
  • Hotel not recommended
  • Families
  • Beach holiday
  • August 2014
Seen from outside everything looks 5*, but inside. not so great. Not all rooms are renovated, food is boring (they change the menu very little and rarely), animation during the day is almost inexistent and during the evening very low quality (i stayed 10 days and only 1 evening had a turkish show), kids pool is deep (1,50m) and has NO steps to get in it (an adult must jump inside and then help kids get in and its not an easy thing to do, thats why we never used the kids pool). Im very disappointed of what i ... found there, especially since i've been to Turkey many times and from experience i can make comparison with other hotels. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    2.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Lizzy
Perfection
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
The best hotel we have ever stayed in. Staff is so friendly, rooms are so clean, food is so fresh and tasty. The hotel is in walking distance from Side along a promenade and Side itself was lovely. The sunset bar was a lovely place to spend an evening listening to the music too. It was the first time we've ever joined in the daytime entertainment program and we really enjoyed it, well done to the lovely entertainment team .Can not wait till we go back to there again next summer... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sharon
Lovely hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
The resort is stunning. The hotel is clean. Excellent location. Excellent staff in all areas. Good entertainment. Nice beach. Good food. Great swimming pools. We would certainly book for next year and would certainly recommend the hotel to our friends. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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