Melia Grand Hermitage Resort(4.5 stars)

1 Melia Alley Show map

Average rating

137 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.8
  • Service
    5.3
  • Location
    5.5
  • Food and Drinks
    4.8
  • Sport & entertain
    5.0
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61 hotel reviews in Englishsorted by travel date
Claudia
Great level vacation!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Room super furnished, dreamlike view, clean, complex in very good condition. We had booked accommodation with breakfast, which simply great was, every morning freshly squeezed juice after choice, everything freshly prepared, very courteous service. Do not know why so lots of guests complain. Whoever booked cheap wants, also get cheap, even if in the five star hotel is! Our vacation was great, in any case in this five star hotel again! read more
  • Room
    6.0

    Everything was great, very nicely furnished, dreamlike view of S sea

  • Gastronomy
    0
  • Service
    6.0

    Staff are very friendly, at least 2 times per day change of towels. Room always clean. The staff speaks mostly English, good communication. My recommendation: a few words bulgarian, as please and thanks come always good. You can't expect, if you are in another country drives, that someone speaks German. Complaints we had no!

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Room super furnished, dreamlike view, clean, complex in very good condition. We had booked accommodation with breakfast, which simply great was, every morning freshly squeezed juice after choice, everything freshly prepared, very courteous service. Do not know why so lots of guests complain. Whoever booked cheap wants, also get cheap, even if in the five star hotel is! Our vacation was great, in any case in this five star hotel again!

  • Location
    6.0

    Just a few meters to the beach because of the beautiful hotel. Beach very clean, everything private beaches. Clearly one must chairs and umbrellas pay at the beach, however therefor no garbage, clean loungers and lifeguards. For this pay we gladly. The restaurant Gibraltar we can highly recommend, great service and the food great!

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Stefan
Good
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2012
Very interesting and pleasant in social the condition for entertainment. Maybe a little developed and also shops more diversification from point of view of brands and article. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sylvia
Perfect in every way
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • September 2012
Very nice atmosphere, everything was very plush and nevertheless relaxed. read more
  • Room
    6.0

    Beautiful, very big and spacious.

  • Gastronomy
    6.0

    Very delicious, very varied kitchen - just perfect.

  • Service
    6.0

    Excellent, friendly staff.

  • Sport & Entertainment
    6.0

    All very clean and tidy. Pool is a lifeguard looked after. Entertainment was sufficient and not pushy.

  • Hotel
    6.0

    Very nice atmosphere, everything was very plush and nevertheless relaxed.

  • Location
    5.0

    Is good the distance to the center from gold beach. Environment apart from that is ok. Beach is of the pool from easy to reach.

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Joachim
Short break on the black sea coast
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2012
The accommodation in the junior suite were the expectations. The breakfast in the ' level -restaurant' was the separation from the general Operational very pleasant, quiet and bribed by a courteous service. Also the advanced breakfast Times until 11:00 o'clock arrived a relaxing vacation very accommodating. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Jennifer
Hotel not bad, September too late!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We were middle September there at the gold beach. It was too late! The weather was while still relatively good, but the restaurants and bars have stooped. With the hotel we were actually very satisfied. However we had our departure with the shuttle bus-bus even take care of it. In the Reiseordner was no pickup and the frontdesk employees have meant we would call and inquire. Unfortunately it is not self-evident, that the hotel from care. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
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Ralf
Clean and proximity to the beach
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
If the taste of the dishes and the temperature ( fresh Paella cold ) exactly would be good as the optics would be the hotel very recommendable. Best only with breakfast and outside eat out, there are very good reasonably priced possibilities. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.4
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Natalia
Melia is the best hotel in Bulgaria!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2012
This is oyr 10th time in Bulgaria but for sure the best one! Melia is the best hotel! The biggest room in Bulgaria with lovely sea view. Already booked our next visit in 2013. We recommend it to everybody! The staff was very friendly, the beach is 2 minutes walking and the sea is great! The food was good as well, though the waiters were a bit tired. Everybody speaks Russian and it is very easy to get informed if you need something. Thank you, Melia! Will come back for sure! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Tanja
Peinlicherweise reservation of pool are
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Other stay
  • September 2012
It is enough only breakfast to book, in the area there are a lot of good and comfortable restaurants. Thanks to the great beach is one of the morning Fight for the chairs by the pool rely on. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Jenny
Melia = for us worst holiday ever
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
For this hotel can positive reviews only by excessive consumption of alcohol come. Only for Ballermann fans with little money good! read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    3.0
  • Service
    2.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tina
Great hotel with weaknesses
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The hotel impressed already on the first glance. It is very impressive and looks very well maintained. We arrived in the evening at. At this stage is the hotel lobby with cold lighted, what the whole a bit uncomfortable seem. During the day however really beautiful and very clean. When we were there, were mainly German, iranians, russians or bulgarians there. On English you met in the hotel only a few. read more
  • Room
    5.0

    The room was much bigger than expected and tastefully with a large bed, closet and armchairs designed. Also the bathroom we were surprised. Bath tub and shower were available, as well as two washbasin, etc. The balcony had as booked view of the sea, the ballustrade however was so high, that you sit in the little could see. Our room was always clean, what however also to have been, that we our cleaning lady already on the first day a little tip into your hand have brought down. The cleaning ladies were all friendly and spoke to our large surprise better English and partly even German than the waiters in the restaurant.

  • Gastronomy
    3.0

    The breakfast has actually left nothing to the imagination, even if the sausage variations usually merely from various types of form ham was. The staff were at friendliness tried hard, but spoke no word to a large extent English, German not at all to speak and was apparently perfectly overburdened. Tables were not cleared off and in case but not newly restocked. One came so late, you had to itself cutlery procure. Also during dinner. Actually my boyfriend and I are really not fussy for the food, but some evenings we were really glad only to have booked half board. A lot was already cold. Really recommendable was however the spanish evening! Although we only booked half board had, we got on the first evening as our drinks trying to order only the statement: ' when I say the beverages bring, you must pay for it. Get nevertheless, simply little bit at our machines. ' since we as students of course not no and really at any of the nine days for our drinks paid.

  • Service
    5.0

    Altogether the staff were always friendliness concerned. Especially the staff at the reception was always very friendly, had good English and also knowledge of German and was therefore endeavors us to help. Room staff see room The spa -staff were also friendly and competent and it was a really easy to to relax.

  • Sport & Entertainment
    4.0

    The entertainment program is a bit small, but they are keen the guests something to offer. Was pleasant but, that the entertainers not pushy and also accepted a no have. The beach is on most sections clean, for a beach chair and umbrella are 16 leva. Per day due, the for us however also worth it. The hotel owns a mini market in which one could get everything and of price not great from which the purchase conditions on the promenade distinguish. Otherwise stands the guests a hairdresser available and a boutique hotel we however were not.

  • Hotel
    5.0

    The hotel impressed already on the first glance. It is very impressive and looks very well maintained. We arrived in the evening at. At this stage is the hotel lobby with cold lighted, what the whole a bit uncomfortable seem. During the day however really beautiful and very clean. When we were there, were mainly German, iranians, russians or bulgarians there. On English you met in the hotel only a few.

  • Location
    6.0

    The hotel lies close enough the purchase conditions, bars and clubs gold beach and nevertheless far enough away, a quiet and relaxed vacation to spend. From the beach separates the hotel merely stairs and the promenade.

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Razvan
Perfect
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2012
the biggest room in Golden Sands and i think biggest hotel bathroom in Bulgaria. Quiet, friendly, big beds, free internet, nice pool... of course i will recommend this hotel to all my friends.. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Stoichko
The best hotel
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2012
Me and my girlfriend spent a wonderful week in this great hotel. We have been travelling a lot on the Bulgarian sea cost but this is defenetly the best hotel we have ever stayed in! We prefered to go in September and this was the best decision! The rates were good, the sun was shining and we felt like in the beginning of August. The view from our room was magnificiant!!! When you look from the terrace you see only the endless sea. The staff was very friendly - at the reception, the restaurant, the spa. We booked directly with ... the hotel and got very good prices. The food was good, nothing bad to say about it. It is really family friendly hotel, There were a lot of families and their children were having fun. The animation team was excellent and were taking care of the children as well as the adults. Will come back for sure next summer and would highly appreciate this hotel to anyone who is wondering where to spend their vacation! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Bine
Great holiday! Clean, friendly, huge -pool!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Had 'the level' upgrade, hotel very clean, staff with us very friendly ( but: as you in the forest inside gets. The unfriendliest are the guests even, no thanks, no please.), delicious food, sometimes a bit bland and only warm but this is probably amongst others typical of the country. Beginning October closes the hotel, that means no animation more, the umbrella and loungers are not a not dismantled, however therefor it is very quiet and has plenty of room! At the rich buffet one always finds something that one tastes. All in all very recommendable, I know however ... not, like it in the months July/August is, if the hut with 2400 persons is full! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Family friendliness
    2.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Nikolay
Great place for business and pleasure!
  • Recommended hotel
  • Singles
  • Business trip
  • September 2012
It was my first visit at the hotel and I have to say that I am very pleased with my experience. The service was excellent from the very beginning and the organization of the conference I attended was outstanding. The conference room was spacious and bright, timing was perfect, all the staff knowledgeable and professional! Being located on the beach and the comfort of the room made my stay that much more enjoyable and the transition from business to pleasure very easy. After hours of meetings being able to escape into the beauty of Golden Sands in a matter of ... minutes was something I really appreciated. I would highly recommend the hotel to all my friends and colleagues visiting the area. Overall it was a great experience, one I would gladly repeat. Wishing you a very prosperous New Year. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Florin
Melia Grand Hermitage...hard to leave it!
  • Recommended hotel
  • Friends
  • Business trip
  • August 2012
That's for sure: I'LL BE BACK !!!!! Everything was unexpected in the good way as possible! I got 5 days of maximum relax time. I'm from Romania, i love my country , but the bulgarians are better than us at tourism! Congratulations !!! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Juri
Nice hotel, rather 4 stars if not even 3.5
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • August 2012
The hotel is definitely not worth 5 stars. In my opinion it is barely on 4 rather 3.5 stars. The hotel is the construction is very big and beautiful built, makes a good impression, the already on arrival all dreams destroyed. Arrived at 12:00 o'clock. The rooms are but only from 3:00 P. M. always available. Evening agenda for the bin, especially nothing for children. As a children -slide at the beach more. Gym rather something for craftsman. Elliptical machine 2 piece broken, the most device rather risk of injury a real workout. The people the all ... inclusive book, should not be too much on beautiful food, since it is disappointing. Live cooking in the morning fried eggs, evenings Noodle warm up with 2 sauces. With the half-board but in the restaurant but also all drinks all inclusive. Cola, Fanta, Sprite, beer, white wine and red wine. The drinks are first class except for the milk and juices. Pool very nice and clean. Enough loungers available. Massages not recommendable. Waste of money. Other hotels in Bulgaria make it better and even reasonably priced. The rooms are nice, however noisy. Clean only on the days neatly made where tip is left, apart from that we are partly mold at the silicone seams had, our Klopappierhalter has come off and was just in side swept, lag a whole week just as, as if he is not visible. We would be 10 weeks since he would still not be appropriate. The staff super nice. Apart from that other hotels for the price book. But Bulgaria a beautiful holiday destination read more
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Carolin
Nice hotel, highly recommended, except for the food!
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • August 2012
No after german requirements star hotel, but beautiful big room, especially the bathroom is genuinly beautifully large. However, you should also definitely not each small corner, but hey we are in the south and not in Germany... The staff has so far has no german, only english. Had only booked breakfast and that is enough also perfectly! A hustle and bustle early in the dining room, amazing. Oh well the food is really nothing special and you should not expect too much. We are from the breakfast but nevertheless full! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    1.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Ines
Outstandingly beautiful hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2012
In short, everything was perfect! Service, staff, cleanliness! We had a superior room booked, respectively we booked the level category, the I absolutely recommend can! Own reserved area by the pool! And a separate dining room! Just a wonderful! But unfortunately the food was for this a catastrophe! Every day were all meal times cold and not fresh! That is however the only thing which in this hotel to criticize is! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    3.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Greta
A Personal Retreat
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2012
It has been years since the last summer vacation I had on the Bulgarian sea side. Listening to my friends' stories I thought it was not for me - average hotels, crowded beach and pools, poor food Thank God I found the one place in the Golden Sands, I could call my personal paradise retreat) Your hotel is beautiful. The rooms are well-appointed and had everything necessary in them. The location - right on spot. I truly enjoyed all your facilities and could not be happier with what we had on the plate. It will not be fair to ... miss out the service. After all it is mainly what gives the hotel this special feel of being almost at home and looked after. We even had the chance to meet your leisure tourists lady (Maria) - a true professional taking care of few very picky guests) and a lovely person. Both my company and I would not hesitate to visit you again! Have a great holiday! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ewald
Great hotel
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • July 2012
In general great hotel all together it was good. The pool was completely reasonable, the food could be a bit warmer but apart from that completely reasonable, as well as the breakfast and dinner. The dessert was also very great, again and again fresh. The outdoor swimming pool is super and clean (NEAT) and the snacks are fresh and Geschmackhaft. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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