Hotel Berna(3.5 stars)

Via Napo Torriani 18 Show map

Average rating

35 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    4.7
  • Service
    5.8
  • Location
    5.4
  • Food and Drinks
    5.6
  • Sport & entertain
    4.5
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9 hotel reviews in Englishsorted by travel date
Agnes
Excellent location, breakfast and staff, free wifi.
  • Recommended hotel
  • Couples
  • City break
  • April 2012
Hotel has more types of rooms. It is medium sized friendly hotel and has 2 parts, main building with all facilities and the other building on the other side of the road with rooms only. We have spent 2 days in the main building, breakfast inculded in the "Discovering Milan" package. Very kind staff, breakfast was excellent with hot meals, fresh fruits, cakes and everything. Wifi was working both in room and in the lobby. In the lobby 2 computer was available for free (half an hour) Friendly free coffee corner (coffee, tea, water, cakes) in whole day, 8 free ... soft drinks in the mini-bar. read more
  • Room
    5.0

    Very small, clean rooms, but they are really small. We did not mind it and if we wanted to have a coffee we went to coffee corner. There was a free minibar with 8 non soft drinks(you can choose in advance on the internet) Our room was back of the hotel which was excellent choice, it was very quiet and not next to lift. Second floor was also a good choice as lift is very small also. There is a free safe and coffee machine (but we never used that) The bathroom is also small but clean.

  • Gastronomy
    6.0

    There is not a big place for breakfast but it was enough for about 30-40 people. Juices, musli, conrflakes, 2 hot meals, hams, salami, cheese, cakes- all were very tasty and all kind of fresh friuts. Coffee or cappuccino were served also. The lady was really kind and fast. If there was an empty plate she filled in 2 minutes. This breakfast location had the best atmosphere.

  • Service
    6.0

    Best service I have ever met. All staff speaks English, they are really helpful. We had a "Milan package" and we got all promised gifts at arrival, we have arrived very early (9.a.m.) and offered an other room if we accept it. Room was very clean.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    Hotel has more types of rooms. It is medium sized friendly hotel and has 2 parts, main building with all facilities and the other building on the other side of the road with rooms only. We have spent 2 days in the main building, breakfast inculded in the "Discovering Milan" package. Very kind staff, breakfast was excellent with hot meals, fresh fruits, cakes and everything. Wifi was working both in room and in the lobby. In the lobby 2 computer was available for free (half an hour) Friendly free coffee corner (coffee, tea, water, cakes) in whole day, 8 free soft drinks in the mini-bar.

  • Location
    6.0

    Very close to the railway station, 3 minutes walking. City center is 20 minutes walking or 3 stops by metro. Lot of small restuarants are close to the hotel, one self service one was the best taste, just a minute from the hotel (fresh Italian foods) There is a shuttle bus from the railway station about 10 Euros. Taxis are expensive as all airports are far. We came from Bergamo for EUR 100.

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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Ulrike
Nice hotel with very good location archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • February 2011
Very nice hotel in a good location. the hotel is located next to the main railway station and right next to the metro. From here you can reach the city center but also quickly comes out smaller towns are easily accessible. The room was also very beautiful. fresh towels every day and always beautiful clean. At breakfast you could find everything, what the heart could desire. here was really for each something thereby (International breakfast) Also the staff was very courteous and helpful. I can recommend the hotel to 100%. read more
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
A better 3-star hotel at the station archived
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • February 2011
A medium-sized hotel, with a small entrance area. The entire facilities are outdated. Breakfast was included in the (high price) - otherwise it costs 12 €. The guests come from all over the world - thus it is quite a colourful mix. The internet connection was lousy - although I was assured several times that the connection was superb .... And I would have needed one like that as well. The hotel probably meets all the makings for a four-star bunker, but compared to other four-star hotels in Europe's major cities, it is misleading. read more
  • Room
    2.0

    To put it flatly, I could have drank from the sink, while sitting on the loo - that is how small the bathroom was. A more stout guest, who is also not very athletic, would have probably not been able to get to the loo. As described initially, the hotel is in urgent need of renovation. Sure, it's enough and we often moan at a high level, but for a 4-star house I expected a little more than old-fashioned tiles from 1950, a cheap plastic shower curtain (in the first room) and awry windows. The first room I had to change because I thought that I was sleeping in the lift - the door was practically right next to the lift door.

  • Gastronomy
    4.0

    I can only judge the breakfast: For 12 euros absolutely okay. Much choice, always fresh and rarely was a plate only half filled for more than a minute.

  • Service
    6.0

    The only really positive thing about this hotel: All staff speak at least English and usually fluently. On one morning, the light in the breakfast room was dimmed and the three waiters/waitresses came in with a birthday cake for a guest - who was also serenaded. Very attentive at breakfast. My request for a room change was also met immediately and efficiently.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    A medium-sized hotel, with a small entrance area. The entire facilities are outdated. Breakfast was included in the (high price) - otherwise it costs 12 €. The guests come from all over the world - thus it is quite a colourful mix. The internet connection was lousy - although I was assured several times that the connection was superb .... And I would have needed one like that as well. The hotel probably meets all the makings for a four-star bunker, but compared to other four-star hotels in Europe's major cities, it is misleading.

  • Location
    5.0

    The hotel is located in a side street from the station. A walk takes 5 minutes or rather less. The same goes for the metro station, that brings you to the centre in a short time. The airport shuttle buses are also only about five minutes away.

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Michele
Just perfect for all Affairs archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • July 2010
Hotel Berna is 'brilliant location. The proximity to the Stazione Centrale makes it the perfect starting point, in a few minutes one is at the metro and from there out can easily and quickly to the center. If you want you can also in about 30 minutes to walk. Hotel is in a relatively quiet area and staff is friendly and we were very satisfied with everything. Bathroom could have been a bit bigger be otherwise everything was OK. read more
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Georg
Comfortable, but in need of renovation archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2010
The hotel is good, but could be a thorough renovation tolerate. The rooms are rather small, but still very quiet. The location of the hotel is great, about two hundred meters from train station and 1 mile from the city away read more
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Tim
Nice city hotel with a central location archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2010
We were for a short break in Milan in the hotel Berna. The hotel consists of the main building and a new building ' on the opposite side of the street. This is a small street with little traffic and within ten seconds from one is in the main building, in the reception, breakfast, Internet, etc. were located. Our room (quality room) was clean and spacious. Bathroom not small or large. pretty much the center, but in good condition and clean. The room had a safe, TV (including two German channels) and mini bar (free!). Unfortunately the air conditioning was ... not really effectively (probably centrally controlled) so it was quite warm in the night, but what with window opened far (5. Floor) was unbearable. Since we already to ten o'clock in the morning in the city were we still could not check in, but our luggage at the reception in the room Bagagge deliver. The huge breakfast buffet was a dream. Everything what the heart desires for breakfast, and something more. Fresh bread rolls, ham Italian, cheese, cakes, fruits, hot breakfast (scrambled eggs, potatoes, bacon), and much more ☺ It was already almost to good start into the day. The location of the hotel is also very good. about 500m (Statione Centrale) from the main station away in a small side street. About. 25 to 30 minutes walk from the cathedral. But with close convenient metro (Statione Centrale) easy access to the entire city to reach. Single fare 1, -eur. pass 3, -. To either buy in the metro or the many magazines and a souvenirständen. All in all, the hotel was in the price/performance expectations and has promised compared top, what you on the description has expected. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Lilo
Very recommendable to archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2010
Great hotel close to the central railway station. Ideal location for the airport shuttle, to the underground there are also only a few meters. Breakfast great, staff very friendly-really recommended. read more
  • Room
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Reto
Very good city hotel archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2009
The hotel Berna lies only three minutes 'walk from the Milano Centrale railway station. The city centre with underground or tram could be reached in less than ten minutes. The hotel can be highly recommended. It is 2-piece, the older and the new tower on the opposite side of the street. Both are very well maintained. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
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Karin
Central city archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2009
If you are the partner hotel Dante in Lugano knows, the Berna is a small decline. The best room category is much to small and not quite hangers in the closet with four, two people do not unpack your bags. No other storage space and a small bathroom! I have three days from the suit-case lived. The is in this price range, not OK! Breakfast is perfect for italy and also the garage. Apart from that, everything was great. read more
  • Room
    3.7
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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