Hotel Barcelo Maya Beach(4.5 stars)

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 77750 Riviera Maya, Q.Roo View on map

Average rating

262 hotel reviews

    Rating by categories

  • Hotel in general
    5.2
  • Room
    5.1
  • Service
    5.1
  • Location
    5.2
  • Food and Drinks
    5.4
  • Sport & entertain
    5.3
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77 hotel reviews for undefined sorted by travel date
Erich
Great hotel on the Karibik.
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • April 2014
Not bad, the area. Directly on the Karibik each of the 5 stars and well worth. The offer of the buffets umgangreichsten buffet, which i had ever seen. Totally recommendable, from single to family. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Other leisure activities available
    6.0
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Andreas
Honeymoon - very great :-)
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
We had our honeymoon to Mexico and 12 days in this hotel. It was a fantastic unforgettable holiday. Great hotel, food was great, the staff friendly and helpful. Weather was a bit mixed, but mostly it was nice and warm. Beach was very nice, the pool was large and clean, but a bit cold. the only drawback, the of replenishment of the minibar was sporadic and not even demand for the guest service to fix it. Choice of drinks was very good, the restaurants were all great from the decor and the food. In january the utilization was rather small ... in the hotel and so we always had plenty of space and selection of the beach, pool and restaurant. All in all, super recommendable! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Nina
Viva la Mexico.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
We were after our stay in Miami and a 1 wöchigen westkaribikkreuzfahrt for a week in Barcelo Maya beach. We the travel agency over had a normal standard room, at the reception they gave us an upgrade to the newly renovated junior suite with jacuzzi in the terrace with sea views are offered. For 280 Euro per person for a week we have chosen. It was a good decision-) the room was super nice, very modern and everything was tip top clean. Minibar in the room was included and was re-filled every day! Towels for the beach and pool ... were also included! With our upgrade we were now 'premium club' - guests and could in the a la carte restaurant for free food and the buffet restaurants of the other hotels use. In the area there were 5 hotels: Barcelo Maya beach, Barcelo Maya caribe, Barcelo Maya colonial, Barcelo Maya Tropical and the Barcelo Maya palace deluxe. Order through the area to get a small trolley (or bummeltraktor-) ) through the whole area-) Pools and bars are sufficiently available. Shopping possibilities were also! The diving school dresseldivers is also very recommendable. We took an excursion to coba made very recommendable! So i would recommend this hotel and especially Mexico simply only recommend. The country, the underwater world, the people and especially the culture are the hammer. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Janek
Completely in order.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
The hotel area is gorgeous. The rooms are a bit old and very noisy. The blast the hotelzimmertüren annoying! The building work is now finished and there is no impairments with the noise. read hotel review
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Frank
From top to flop.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
Currently we the hotel Maya beach completely renovated and is a construction site, so is an accommodation currently only in mirror inverted hotel caribe possible. We were now already for 4. times in this area and this year is very disappointed. The area, the bars & restaurants with the quality of the food & drinks were absolutely in order and fit to the hotel category, especially the staff in the bars & restaurants is very friendly and always had a smile on their face. But it didn't bother the construction noise depending on the wind direction in the whole area ..., but in the foreseeable future, the construction stops, and that is no longer an issue. Unfortunately, however, the cleanliness in the rooms very much, the must definitely become better again. read hotel review
  • Room
    5.0

    The room with bathroom and toilet were big enough, a television with a german program (Deutsche Welle) is available, the beds are very large and the mini bar was replenished every day. The area in the closets are sufficiently and a safe is available free of charge.

  • Gastronomy
    5.0

    Thus one can really be satisfied, everything is fresh and we to have always the something found which us tasted, but there is not very much variety. Buffet restaurant, à la carte restaurants and the beach restaurant are absolutely the hotel category.

  • Service
    1.0

    The staff is very friendly and helpful, with english you always clear some even spoke german. The room cleaning diminished strongly, after massive complaints but it was in order. The handling of complaints was a disaster however, with the introduction not functioning air conditioning system was only after several complaints and the intervention of the very competent Alltours-guide on the evening of 2. day repaired, towels on hand were also only after two days and several complaints put back. After a defect in the water pipe, the bathroom under water began was the hot water in the sink turned off, the repair took then again two days. As i on the day of departure at 10:00 a. m. in the room, room service was already busy cleaning the drinks from the minibar and to clean the room, even though we had not checked out in the morning.

  • Sport & Leisure
    6.0

    The beach is in the area of the hotel Maya beach gorgeous, it was neat and lounge chairs were in sufficient number available. Showers are available because of the construction work only in appropriate away. Umbrellas were not, but then you find under the palm trees always a shady spot.

  • Hotel
    3.0

    Currently we the hotel Maya beach completely renovated and is a construction site, so is an accommodation currently only in mirror inverted hotel caribe possible. We were now already for 4. times in this area and this year is very disappointed. The area, the bars & restaurants with the quality of the food & drinks were absolutely in order and fit to the hotel category, especially the staff in the bars & restaurants is very friendly and always had a smile on their face. But it didn't bother the construction noise depending on the wind direction in the whole area, but in the foreseeable future, the construction stops, and that is no longer an issue. Unfortunately, however, the cleanliness in the rooms very much, the must definitely become better again.

  • Location
    6.0

    The complex was located directly on the beach, the beach at the hotel Maya beach and right but in our opinion the most beautiful, it is very spacious and you can find actually also always a calm spot. Beach chairs were in sufficient number available, unfortunately the way from hotel caribe but quite far and a bottle of water or a coffee at the pool bar of hotel caribe is a while traveling. Otherwise there is everything you need in the area, to the airport took the journey time about 1 hour. In the direct environment of the hotel is otherwise much area and who would like to directly in front of the hotel a bus stop for the public buses.

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Peter
The truth about Barcelo.
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2013
Very large complex, to little cleaning staff, so no constant cleanliness, the rooms are superficially and carelessly cleaned, internet access cost for 7 days 50 Dollar, from babies to retirees everything was there, but mainly people around 25 years old. Language is spanish and english. Landesverteilung felt Amerika, Canada, Mexico in sum about 80%, Italy 10% rest spread over Germany, France, Russia, other Neighboring hotel, which i actually booked : Maya beach and caribe were closed due to renovations. read hotel review
  • Room
    4.0

    See service! Room size very good, air conditioning, you could always walk, no involvement by card, but electricity is always there, thus also always the refrigerator and drinks are cold. Fridge was always well filled and refilled every day. Tv has only a german transmitter the Deutsche Welle, na ja. Bathroom is large but everything has its best days, furniture and bathroom 3 star standard. Nice is, that in the room slippers, bathrobes, coffee maker, iron and ironing board are available. Safe is also available and free of charge usable.

  • Gastronomy
    6.0

    Top notch! The bookable restaurants try out, there are really delicious things such as steaks and lobster. The japanese will a cooking show was offered.

  • Service
    2.0

    Simply great, super friendly and tries each desire to meet. For the ' service at the bars and restaurants full marks Room cleaning is a disaster! This total departure points. I have hair of the predecessors had, a stone on the first day under the toilet was, there was still at the check out - it was so never cleaned. The bed was carelessly made and the room was mopped, the dirt spread out in the rooms has.

  • Sport & Leisure
    5.0

    Activity staff friendly and unobtrusive. Beach chairs at the beach and by the pool were always available and in good condition. Umbrellas there are not, only the sunshades at the pool and otherwise only palms. Deduction for it, that in the sea only sand, but also stones and rocks.

  • Hotel
    5.0

    Very large complex, to little cleaning staff, so no constant cleanliness, the rooms are superficially and carelessly cleaned, internet access cost for 7 days 50 Dollar, from babies to retirees everything was there, but mainly people around 25 years old. Language is spanish and english. Landesverteilung felt Amerika, Canada, Mexico in sum about 80%, Italy 10% rest spread over Germany, France, Russia, other Neighboring hotel, which i actually booked : Maya beach and caribe were closed due to renovations.

  • Location
    3.0

    Remote hotel with very good professional evening dancing and gesangsshow but basically the same every night. Own disco is partially sch... Music and is much too cold in there. Excursions cost all from 100 Dollar per person up.

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Michael
Karibik with all the comforts.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2013
We have after a trip 5 days holiday at the beach to return there. The hotel was located quite isolated on a gorgeous beach. Room, service and food were very good. The beach was located directly at the large very beautifully designed area. Pool chairs were free, towels can be changed every day, water sports in all facets is offered, and there is on-site shopping. The reception reacted very quickly and successfully on broken and speaks perfect english. The food is excellent, in the buffet service extremely rich and varied. For one bath vacation almost perfect, but also within easy ... reach of many day-trip destinations. The hotel is worth every star! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Anton
Cool holiday
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
Everything was great as a film. Beach was super beautifully white. Man always beach chairs no matter when one arrived. Staff always in a good mood. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Marina
Great holiday on the Riviera de Maya
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
Great beach, very friendly staff, nice spacious area, many italians, great expensive evening entertainment, good starting point to Riviera Maya to explore, trip after yel-ha really read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
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Elli
Great complex - great vacation - completely contented!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
Great hotel - huge rooms and adequate bathroom! Great food-both the buffet restaurants, as well as the à-la-carte restaurants-it is something for everyone! Pool and beach simply top! Who wants action the who's calm will also-you just go to the next pool in the caribe and extensively relaxation! Overall a great vacation in a great hotel! Gladly again at any time! :-) read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Volker
Holiday to a very high standard
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
Our vacation in Mexico we had in two hotel. The first 2 weeks in barcello Maya, the last week close to the town when Playa del Carmen at coco bay. The barcello had to 100% fulfilled our expectations. A riesenressort, consisting of 5 different hotels in an endless beach. The entire area can a kind of promenade directly at the beach or also on foot or with bus and traktorgespann explore. Great! As we Maya beach were, we could us very pleasant secluded from 'trubels' stop. No close, if you out of the way to go wanted. Because the hotel ... very remote, a vortreil, one is for excursions in the travel agency directed. You is however also good and cheap by bus (ADA) or the collective (vw-busse) on the way. A trip to the hinterland should everyone once did, around country and people to meet. Wether in the hotel or on the street: the mexicans are a lovely people! A complaint i had at the front desk logged in, the in 15 minutes to fullest satisfaction. Hotel, beach and gasttronomie were brilliant! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Katrin & Sammy
Great vacation in the paradise
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
We are 5 (my sister, my cousin and girlfriend, my partner and i ) to Mexico in Barcelo Maya beach resort for 2 weeks traveled. There were great 2 weeks so many sun us hot temperatures. The drive from the airport to the hotel went relatively quickly. In a scarce hour we were there. The check in was very ok. For us it was annoying, since i for all 5 people have booked, which we the rooms still together had as we had hoped. Unfortunately we were over several floors distributes. But at least in the same block. Otherwise was ... everything to continue smoothly. Check-out is the faster and fast. read hotel review
  • Room
    5.0

    The rooms were from the larger it was adequate. The cleanliness was ok One sees however it not more the newest hotel is. However for sleeping more than enough!

  • Gastronomy
    6.0

    The food was good. One has always something to fine found something which tasted. The a la carte restaurants were especially good and are very recommendable. There was everything that your heart could desire. The morning you could get freshly omelette made, there was scrambled eggs in all variations, freshly made juices, Champagne, fresh fruits in huge execution, verschidenste sorts of rolls, toast, crepes, pancacke... Etc. Lunch was the buffet in the restaurant greater than at the beach restaurant. But both good. So can only be recommended. There was also a lot of mexican to eat and taste, for every meal time. Cleanliness was very good. Everyone was endeavors everything as fast as possible again in shot to bring.

  • Service
    6.0

    The service was as far as great! If we a problem in the room had (us the mini bar broken) everything was taken care of immediately. We were greeted with friendliness treated. In all of the restaurants was the kindness and quickness great. At the bars it was ok. With the largest banknote winkten have been respected. But with the time, it was okay then. At the pool bar was sometimes to you lots of people (Spring Break) sometimes not enough staff. But you were on holiday and could also sometimes more on its beverages to wait.

  • Sport & Leisure
    6.0

    Entertainment was good. More on dance orientated. But on the day some games. The team is not pushy at all! At the beach you don't hear anything from the music, only by the pool. Disco was not so our case. It was totally down cooled, one had nearly langärmlig go, if you then sweat is the next cold programd. At the bar it was also disorganized and the staff has us sorry! There might be a 2. bar or more staff appropriate. Pool area was just gigantic large and great. The pool was really clean. Chairs were most available. Since we 5 were out and also shade with over the day wanted we are before breakfast los and beach chairs were reserved, we otherwise keinemehr could have got. The show in the evening was good. Had always enough space. You could Tennis, Midget Golf and much more to play.

  • Hotel
    5.0

    We are 5 (my sister, my cousin and girlfriend, my partner and i ) to Mexico in Barcelo Maya beach resort for 2 weeks traveled. There were great 2 weeks so many sun us hot temperatures. The drive from the airport to the hotel went relatively quickly. In a scarce hour we were there. The check in was very ok. For us it was annoying, since i for all 5 people have booked, which we the rooms still together had as we had hoped. Unfortunately we were over several floors distributes. But at least in the same block. Otherwise was everything to continue smoothly. Check-out is the faster and fast.

  • Location
    6.0

    The hotel has a good location. With the Colectivo we were in 20 minutes in Playa del Carmen. Just as already written about 1 hour from Cancun. If you leave the property is right next to the large 'main street' / 'highway' and can with the minibusses were to in every direction. Or also with the taxi which is expensive. To Playa del Carmen we per person/per drive 3 US Dollar paid.

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Heike
Nice hotel - however we won't be back
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
The hotel has next to a huge eingangbereichs including bars, restaurants, shops, theatre and so on. Two long, continuous 2-story could have been better with about 500 rooms, everything in well maintained condition. The bright rooms are relatively spacious, with large beds and a balcony. The friendly staff makes sure, that the rooms in the afternoon thoroughly cleaned and are made. The price was all-inclusive included, that means at any time to wish to eat or drink. The guest structure were the americans/canadians with about 70% in front, then spanish (about 20%) and the rest were other nationalities. Since the ... april in nordarmerika and Spain vacation are, there was a huge number of young students among the guests. Party! read hotel review
  • Room
    1.0

    The rooms extremely clairaudient. One of the main reasons is, that the doorknobs only to open the doors are, but not to close. In this case, the doors are slammed shut, which has the hallways echoed and in the rooms is to be heard! There the guest structure in april very young-you the whole night fun ;-(

  • Gastronomy
    4.0

    The breakfast was always very extensive and delicious. The fresh juice, the many fruits-simply delicious. The dinner was in the buffet and there was also good choice and themed evenings. Best of all were the à la carte restaurant, tasted great, great for the eye and really recommendable, 5 from 5 stars for it!

  • Service
    6.0

    The friendliness the gesamtens staff in beach/caribe deserves a express praise. Quite special thanks at Veronika, what us literally each desire from the lips had. With german one comes however not very far, at least the english language you should reasonably mighty. The cleaning of the rooms is good and tidy.

  • Sport & Leisure
    6.0

    The beach is as i have already mentioned great and you will find at any time of the day enough free beach chairs and places in the shade under the beautiful palm trees. The employees ensure even at the beach the whole day for cleanliness.

  • Hotel
    3.0

    The hotel has next to a huge eingangbereichs including bars, restaurants, shops, theatre and so on. Two long, continuous 2-story could have been better with about 500 rooms, everything in well maintained condition. The bright rooms are relatively spacious, with large beds and a balcony. The friendly staff makes sure, that the rooms in the afternoon thoroughly cleaned and are made. The price was all-inclusive included, that means at any time to wish to eat or drink. The guest structure were the americans/canadians with about 70% in front, then spanish (about 20%) and the rest were other nationalities. Since the april in nordarmerika and Spain vacation are, there was a huge number of young students among the guests. Party!

  • Location
    4.0

    The hotel is very well-maintained and clean. Whether toilets or sports facilities - everything is great. Although the hotel attracts a lot of guests, there were at any time of the day always enough chairs in the shade, at the beach and at the sea. Exemplary-we know that unfortunately completely different.

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Ralf
Nice hotel - however we won't be back
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • April 2013
Big hotel on a lovely beach! read hotel review
  • Room
    2.0

    Large, clean-but much to badly soundproofed. Noise from the room next door and above all from the corridor are extremely good to hear! Take earplugs!

  • Gastronomy
    4.0

    Restaurants very clean, however food mostly cold selection ok. à-la-carte-restaurants top-with excellence and very delicious.

  • Service
    6.0

    Absolutely great - from the service to the front desk. Particularly to mention is the great tour guide from its, the immediately took care of us.

  • Sport & Leisure
    4.0

    Beach top-pools were great! Beach chairs a catastrophe!

  • Hotel
    4.0

    Big hotel on a lovely beach!

  • Location
    3.0

    Unfortunately, we are from the airport almost 2 hours -but lots of hotels in Playa del Carmen seen! Taxis very expensive - buses run regularly and are cheap.

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Patrick
Fantastic hotel, food unfortunately a catastrophe
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
We were very satisfied with the hotel, a gorgeous beach, fantastic staff, large and beautiful decor. Us hardly something was missing. Unfortunately the food in all of the restaurants, as well as buffets except for the beach restaurant and breakfast not good. Probably one is in Germany simply used to different things, we could not explain why us the food just not happy, and we certainly have no large demands and food often very gladly in the McDonald's ☺, in the restaurants in puerto aventuras was it already better. It is also the tip morals of americans us europeans often ... very impressed, but noticeably are the employees even without giving any tip very accommodating and friendly. In the hotel complex are actually only couples, for single travelers who while searching for society the hotel is not so very recommendable. Despite all the we would like to come again, in the small hope that food-wise little has been done ☺ read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    2.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Jan
Perfect price-performance ratio, absolutely great
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2013
The hotel is no longer new but everything is done. The rooms are very USA annoying, but is rather positive. Very extensive everything, but great for morning or nice evening walks. To my time there were many canadians and french. After graduating after number of americans, italians, latinos and at the end russians and germans. English should you already speak or understand! Wifi is very expensive, you should get a tel cel pre paid card somewhere in Playa or CENTRO Maya buy. Thus one is always cheaper for everyone! read hotel review
  • Room
    5.0

    Room in USA style. Large comfortable beds. King or queen size. Flat screen tv, mini bar which was always filled and is free of charge! The does not exist more everywhere, as i sorrowfully in Egypt to see. Bathroom was spacious and clean. Furniture ok.

  • Gastronomy
    6.0

    Great! Amazing selection of everything. There is each evening in the buffet a theme night. Whoever found nothing here or something to complain about, couldn't be helped. Book here one middle class and get mittelklassen food from the buffet! But that is a thousand times better than for example in the top class in Egypt! There was pasta to cook, pizza, burger to build, chopped meat, small steaks, Gulasch, salad bar (s), partly baking ham! , cockerel-mirror-image-eats and so on. In the theme restaurants, depending upon organizer includes, there are filetsteaks pder lobster! Really brilliant. Cocktails all for free so much you can drink! Everything was all-inclusive. Except for a tip not a penny spent. Good whom after first-class wine is, that must already into their pockets.

  • Service
    6.0

    You couldn't expect that you here in german welcome. Who english cannot, should not that much expect. If you however controlled, that error gladly forgiven and every member is hard to be understood. Room cleaning good. I never heard a thing and that is already actually a compliment. Staff always always friendly and tried hard! If you stay here so a job in the hotel get, the is in comparison to many other mexicans very good. Set the on the game. So give from time to time times one Dollar tip and you will you love. Do french in other words reluctantly!

  • Sport & Leisure
    6.0

    The pool is large, am but because of the beach there. Therefore hard to rate. What i saw, tons amis at the pool bar in the water! The beach! Stunning! Impressive! Therefore drives you here! Bathing shoes advisable, since from and stones in the water and korallenreste washed up,, the sharp. Beach chairs are available. There are always idiot at 5 o'clock get up and the places secure. Funny it is when a at 5:30 o'clock all towels on a bunch of flings. Hahaha i was not! You can still the right at the rear of the beach. There is always! What free and one has your peace, if times the entertainment a bit louder. Ubrigends entertainment. Since i have terrible things here is. So except for a time was the entertainment always at the main pool. And limited pretty between 15,30-16,30. Nothing else. If nevertheless mind take ear plugs with.

  • Hotel
    6.0

    The hotel is no longer new but everything is done. The rooms are very USA annoying, but is rather positive. Very extensive everything, but great for morning or nice evening walks. To my time there were many canadians and french. After graduating after number of americans, italians, latinos and at the end russians and germans. English should you already speak or understand! Wifi is very expensive, you should get a tel cel pre paid card somewhere in Playa or CENTRO Maya buy. Thus one is always cheaper for everyone!

  • Location
    6.0

    To the beach it is depending on where you is housed closer, 200 meters or further 800 metres. From the airport in Cancun it is a good 2 hours, this can further if you lots of guests to their hotels must bring. In the hotel there is a market with stalls and stores. A disco, doctor, pharmacy, wine store, actually everything. For this but also more expensive as in Playa. Who wanted to go there, just outside the main entrance at the complex the arm and a collectivo. Is cheap and you can directly in the city of Playa to (5). Taxis are with 24 Dollar a bit more expensive! In Playa there is everything. Wall market, thousand shops with kind of odds stuff which anyway not a soul needs. There you can book tours. Best with solatino tours, in Mike. Really nice type and cheaper than at the travel agency!

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Fabian
Hotel and the room top, the food a catastrophe
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
Huge area with 5 hotels, parks and several pools on a private bay. All in all, a extremely tidy complex, all areas of the hotel. very clean. The guests come mainly from the USA and Canada. read hotel review
  • Room
    6.0

    The rooms are great. Large, light, clean and beautiful. The bed was large and comfortable, the pillows we found terrible, but it thinks everyone else. Large tv with many channels, however only the dw is german-language. Minibar was always re-filled and has the basics. The air conditioning is very quiet and worked well. The bathroom is large and modern.

  • Gastronomy
    2.0

    I had rarely seen such bad experience. There is lots of restaurants, the diversity, the quality, the taste and the temperature of the dishes true but unfortunately in any. There is always the same, variety isn't available. Even if the motto times another is, the food is it is not. If you sometimes hot gets, you are lucky. The ambiance in the restaurants is carelessly, basically you felt like in a cafeteria. Only exceptions are the à la carte restaurant, in which the food very good and the service and the atmosphere not with the buffet restaurants are comparable. However as a guest the beach and the caribe hotel only free access to three of the seven à la carte restaurant. The cocktails at the bars are more inedible.

  • Service
    6.0

    The staff is very friendly and helpful. The complex is very clean held, also the rooms are always very neat and the phone are all services quickly and easy to reach. English almost all, from time to time also german.

  • Sport & Leisure
    4.0

    The pool areas are spacious and well maintained. Chairs are enough available, although these terrible uncomfortable. The entertainment is very for children and makes sleep in pool proximity impossible. Sport possibilities were numerously available, balls, rackets, etc. At each pool. A diving is available, but to impossible prices! A very good, german and significantly cheaper diving there in Playa del Carmen.

  • Hotel
    6.0

    Huge area with 5 hotels, parks and several pools on a private bay. All in all, a extremely tidy complex, all areas of the hotel. very clean. The guests come mainly from the USA and Canada.

  • Location
    5.0

    Transfer from the airport Cancun takes about 50 minutes. Close proximity to city Playa del Carmen is very pleasant. With the 'collectivo', a shared taxi, the always on the its and there are, it is in 20 minutes and for little money to Playa. There, there are countless restaurants, bars, clubs and excursion possibilities.

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Kerstin
Recommended, with reservations
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2013
All told a beautiful hotel, with a really nice, well-kept garden area. What has disturbed us, was the incompetence of the staff the front desk. Already at check in had to the simplest issues with several phone calls to be clarified. Also think we consider it an absolute no-go, that we at check in attention were made, which we in this hotel everything not included and what we therefore the payment of an additional fee was additionally get may (use the restaurants of the colonial/tropical, etc.). The missed a right the arrival. We have this extra package not taken ... and in my opinion after it was enough for the size this hotel really, if the existing restaurants can visit. Also we could during our entire stay in the pool, as this really extremely cold. There one has also the most beautiful pool bar unfortunately nothing ☹ We were at the end of a round trip in this hotel. All rundreisehotels there was wi-fi without an extra charge. This is in Barcelo unfortunately not the case, wi-fi for 7 days cost circa 50 Euro! The 'entertainment' was not appealing and way too loud. On some days was by the pool of the Maya beach really the whole day too loud music played. Up on the described things we could our vacation in this hotel however really enjoy! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Distance to the beach
    6.0
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Brigitte
Perhaps in some other time a quiet
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The Maya beach is a part of a large complex with several hotels. The paths can be very far. We lived in the house Tulum in 2. floor and had a large room with king-size bed. Also a safe is in the room. The wardrobe is big and also had enough hooks, but there were only 2 in the things, which one would like to lay. On tv there is Deutsche Welle. It was enough on vacation, we looked actually only always the weather. read hotel review
  • Room
    5.0

    The rooms are large and in good condition. One has place, is however not so often in the room.

  • Gastronomy
    5.0

    There is several restaurants where one everywhere can go. The quality and quantity of the dishes and drinks was more than enough. It is really nothing at all. You can 24 hours food and drink, when you want that. Somewhere there is always something. The food empty plates were immediately cleared and always politely asked, whether everything ok is. The quality and variety of food was alright and it was every day another motto for example caribbean night, or mexican cuisine. There was surely something matching for everyone. For a small tip box the employees, they are but also without tip friendly.

  • Service
    6.0

    Just top. One was in the restaurant, in every bar and on the whole area greeted friendly and courteously. It doesn't get any better. We had a little complaint, it was quickly and promptly.

  • Sport & Leisure
    4.0

    The entertainment by the pool was in the 2. week in the afternoon extremely noisy. Since however sufficient capacity is available, comfort elsewhere. Beach chairs are abundant, you don't need to reserve. They are also in good condition. Umbrellas you need through trees not, since natural shade is available. Shower are there, but no changing. You have to the toilet and since it is sometimes not so pleasant.

  • Hotel
    5.0

    The Maya beach is a part of a large complex with several hotels. The paths can be very far. We lived in the house Tulum in 2. floor and had a large room with king-size bed. Also a safe is in the room. The wardrobe is big and also had enough hooks, but there were only 2 in the things, which one would like to lay. On tv there is Deutsche Welle. It was enough on vacation, we looked actually only always the weather.

  • Location
    6.0

    The hotel is directly at the beach. You can the whole Barcelo hotels with the trolley or bus to explore. Shopping in the hotel or at the Plaza mexicana enough. We are with the taxi (235,- Peso) to Playa del Carmen went. You can but also with the bus much cheaper drive, must have the public road. We wanted it to be rather easy. Our friends booked an excursion to coba and Tulum (really a must) and then isla contoy and Isla Mujeres made, whereby you not at all loved. Tulum and coba but very good.

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Monika
Magnificent vacation with small limitations
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
The hotel is wonderful in a jungle embedded and it creep but some iguanas on the complex around. Around the restaurant is a pool with fountains, very beautiful. There are regularly collectivo at the hotel with the one wonderful to Playa del Carmen, Tulum drive can, which we did. We were also in chichen itza and xcaret, have everything in Playa del Carmen booked, is much cheaper than in the hotel or the tour operator. The beach is the best part of the whole section, the Barcelo premium del luxe (last Barcelo hotel) has not any beach. Which as only ... didn't like was the entertainment. It was so loud, not to be borne. We are regularly in the neighboring hotel caribe location. The evening shows were really great, but also loud and overmodulated. Nevertheless, we would go back, 2 weeks definitely too few in order to see everything. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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