Hotel Atlantis The Palm(5 stars)

Crescent Road, The Palm View on map

Average rating

902 hotel reviews

    Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.4
  • Location
    5.3
  • Food and Drinks
    5.6
  • Sport & entertain
    5.6
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401 reviews for this hotel sorted by travel date
Kenneth
Returning to the myth of Atlantis !
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2014
We wanted to come back to this Palmheaded water-themed hotel about the myth of Atlantis Hotel. Aquaventure waterpark had a new thrilling attraction, which was simply awesome. Beautiful aquariums and Lost Chambers are must-seen. Loads of toprestaurants with good food (worldwide choice) from buffets (try Saffron) to a-la-carte (go for La Brasserie - ex Rostang). We requested in advance a high floor room on Palm Beach side. View from our 21th floor (room with balcony) was amazing. TIP : Stay in the 'east wing' if you wanna to go the Aquaventure waterpark ('west wing' is Nasimi Beach). read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Gina
Nice water park
  • Recommended hotel
  • Families
  • City break
  • July 2014
Although, our experience is nice and comfortable, our guest hotel room did not live up to our expectations. The room is very, very simple and very ordinary. Nothing spectacular about the room. On our second day in Atlantis, afternoon time, we dropped by and asked the Kaleidoscope Restaurant staff if we, hotel guest, still need restaurant reservation for the Iftar on the same day, knowing the influx of people during Iftar time. The Kaleidoscope staff advised and assured us that hotel guests are always welcome in their restaurant and no need for reservation. Unfortunately, that same night, Iftar time, we ... were denied entry because we never had any reservation at Kaleidoscope Restaurant. During check-out, our luggages were picked up from our room after 3 calls, estimated about 25 minutes read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Andrew
Excellent place; a tad gimmicky, but well executed
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
Stayed here for 24 hours as part of a stopover. Was a bit apprehensive, but i'm delighted we stayed here; it really was great fun. We turned up a bit early but they were able to take our bags and let us use the pool while we waited for our room; much appreciated as we had just come off a plane and we were a bit sweaty from the heat. The pool was lovely, but the concrete around was blisteringly hot. Our room was of a good size, and great value considering the deal we got or the room (via ... Expedia). After checking in we went to the waterpark, which is the main reason people stay here. It's pretty difficult to express how much fun this was - certainly felt like a kid again. Some of the slides were absolutely terrifying, but amazing fun. Thouroughly recommend; but once is probably enough! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Asmaa
Expected a lot more from such a reputated hotel!
  • Hotel not recommended
  • Families
  • Proof of booking
  • Beach holiday
  • June 2014
Having heard a lot about Atlantis- Dubai, I expected much more for the price I paid!! It was supposed to be a special offer ( half-board package). Of course it was beautiful, quiet inside the room and very clean. The view is beautiful from most rooms I guess. For people who haven't had the experience which we had at Zabeel Saray last year, they won't feel the shock and the disappointment we felt with our experience at Atlantis!!! The hotel was crowded everywhere. There were long queues for check in and check out. It took long to do both. The ... room was average for any regular 5 or even 4 star hotel. It was not as luxurious or huge as I imagined, or as the room we had last summer at Zabeel Saray!! We were three people. We were given a king size bed and another bed was added. The bed was not comfortable at all. We did not like the pillows. We asked for blankets which were thin and simple. For some reason, the three of us had the worst sleep. Did not like the quality of the bathroom robes!! Access to restaurants was not easy. You had to walk all the way to the other tower. The food at those restaurants was average. No complimentary water on the beach or at the pool. You had to buy your own despite the heat. There was free admission to the Lost Chambers and to the Aqua-venture water park. That was a plus. read hotel review
  • Room
    5.0

    We are talking about a relatively new building. The room was clean and good, but not luxurious as expected. We did not like the quality of the bed that was added, nor the pillows, the blankets or the bath towels and robes.

  • Gastronomy
    5.0

    There are lots of restaurants, but not all of them are close to the residence tower. You will find something to please your taste for sure. We tried 2 restaurants; they were family oriented and clean. Some of them are specialized, and some are international or Mediterranean. We tried Kaleidoscope. It was good.

  • Service
    5.0

    Service was good, but not necessarily special. There were too many security points at different entrances to prevent non- residents of the hotel to go inside. However, one employee refused to let us pass although we showed him our room keys! They have to come up with new procedures to ensure that non- residents do not enter the hotel.

  • Sport & Leisure
    5.0

    Beach was stretching with lots of spaces to feel comfortable. We did not like the pool. It was too open and crowded. Lots of water activities as mentioned earlier. Towels were provided.

  • Hotel
    5.0

    Having heard a lot about Atlantis- Dubai, I expected much more for the price I paid!! It was supposed to be a special offer ( half-board package). Of course it was beautiful, quiet inside the room and very clean. The view is beautiful from most rooms I guess. For people who haven't had the experience which we had at Zabeel Saray last year, they won't feel the shock and the disappointment we felt with our experience at Atlantis!!! The hotel was crowded everywhere. There were long queues for check in and check out. It took long to do both. The room was average for any regular 5 or even 4 star hotel. It was not as luxurious or huge as I imagined, or as the room we had last summer at Zabeel Saray!! We were three people. We were given a king size bed and another bed was added. The bed was not comfortable at all. We did not like the pillows. We asked for blankets which were thin and simple. For some reason, the three of us had the worst sleep. Did not like the quality of the bathroom robes!! Access to restaurants was not easy. You had to walk all the way to the other tower. The food at those restaurants was average. No complimentary water on the beach or at the pool. You had to buy your own despite the heat. There was free admission to the Lost Chambers and to the Aqua-venture water park. That was a plus.

  • Location
    6.0

    The location is a good escape from the city. There are free shuttle buses to the malls. There is a lot to do at the hotel as in The lost chambers and Aquaventure. The shopping area connected to the hotel is expensive as expected.

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Katrin
A great holiday!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • May 2014
The hotel is huge and the first impression was gorgeous. All areas are very clean, since there are employees who are constantly wiping and sweeping. We had half-board plus, which means the soft drinks were free with the food. It is well worth it, as the prices are high. Unfortunately, you had to pay for WiFi everywhere. There were a lot of nationalities. Many Germans and Austrians, but also a lot of Asians and Emirates. There was everything from infants to seniors. Everyone made a very satisfied impression. We were absolutely overwhelmed by the hotel! read hotel review
  • Room
    6.0

    The rooms are very big. We had a deluxe double room on the 4th floor, so a normal room. But it was great. My husband and I each had our own bed, about 1.60 m x 2.0 m. But we could have also had a bed together. They ask you this during check-in. We could go into the bathtub directly from the bed. But there was also a sliding door in front of it. You can reach the bathroom through a winged door. The toilet and shower were separated from the bathroom through doors. Everything was super clean. Shower gel, shampoo, shoes, bathrobes and plenty of towels were available. When we arrived we received a fruit plate. The water was refilled several times a day. Ice cubes available on request. In the evening, the curtains were closed, light turned on, night garments prepared and even the TV was turned on. The employees were very nice!

  • Gastronomy
    6.0

    Since we only spent 2 nights in the hotel, we were at the Kaleidoscope buffet restaurant on both evenings. The choice was super. Everything tasted great and was very nicely decorated. The dessert buffet was gigantic. The drinks were, thanks to half board plus, free of charge. The buffet had Italian and Asian influences. But there were also international foods. Everyone surely found something. We were completely satisfied.

  • Service
    6.0

    All employees are very friendly. Hardly anybody speaks German. But you can definitely get by with English. The room was cleaned twice a day. In the evening, somebody made the bed, pulled the curtains shut, cleaned the bathroom and refilled the water. There was even fruit. On request, there were ice cubs. Each floor has its own ice cube machine.

  • Sport & Leisure
    6.0

    We did not do any sports there. The pools were beautiful, but we did not use them either. As a hotel guest, we were able to use the 'Lost Chamber', a gigantic path through different aquariums and water games, as well as the Aquaventure free of charge. The water park with the different slides is great. A few hours there is definitely worth it. There is a lot there for children as well.

  • Hotel
    6.0

    The hotel is huge and the first impression was gorgeous. All areas are very clean, since there are employees who are constantly wiping and sweeping. We had half-board plus, which means the soft drinks were free with the food. It is well worth it, as the prices are high. Unfortunately, you had to pay for WiFi everywhere. There were a lot of nationalities. Many Germans and Austrians, but also a lot of Asians and Emirates. There was everything from infants to seniors. Everyone made a very satisfied impression. We were absolutely overwhelmed by the hotel!

  • Location
    6.0

    The hotel is located directly on its own beach. It is about a 25 minute drive to the airport. There is a free shuttle to the Dubai malls several times a day. There are many shops in the hotel, but hardly any for normal people (Tiffany and Co.). The souvenir shops have nice things, however, I must say the prices are ridiculously high. Normal post cards cost between 2 and 4 AED, in the Atlantis Hotel they all cost 10 AED. An additional 2 AED per card is also demanded for stamps. Is that necessary? Otherwise the location is super. You look over the sea and you have the skyline from Dubai in the background! Just great!

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Prasanna
Expensive...but wow !
  • Recommended hotel
  • Families
  • Other stay
  • May 2014
Would recommend getting a imperial club as the lounges, WiFi, kids corner in the lounge & many other facilities are really good. Both towers has imperial club lounges and even if you check-out still you can use east tower lounge to get a change/wash and grab a snack. The aquarium and the lost chamber is great and you can spend hours and hours just gazing at it. (Skip Dubai mall aquarium as it doesn't get close to what is available at Atlantis at all) The water park is superb and one should not miss the leap of faith and Poseidon's ... Revenge.truly amazing !! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
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Khalid
Good stay at the perfect hotel in the world I love
  • Recommended hotel
  • Families
  • City break
  • April 2014
I like stay at atlantis. I will come back to stay in it. I will ask my friends to try stay at the beautiful hotel Which have a lots of activities and restaurants that have perfect food for adult and children read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Jason
The Atlantis is a big resort
  • Recommended hotel
  • Families
  • City break
  • March 2014
Excellent staff all very helpful and friendly. The Atlantis is a big resort with lots on offer for all the family and romantic couples alike. Waterpark is a top attraction! The friendliness of the staff is amazing, very helpful! The a la carte Restaurants Are World class, Though it can be very loud and screaming and running around kids of the so called "well to do" can make it hart to enjoy a quiet evening! therefore use the Restaurants where kids are not allowed to! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Nadeem
Holiday to remember
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2014
Every thing ou can think of was available in the hotel. Excelent service and one of the best hotel i ever stayed. I would strongly recommend to others. A lot to do for the kids, Lots of water activities read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ganiyu
Best hotel ever!
  • Recommended hotel
  • Couples
  • Other stay
  • February 2014
The best holiday spot for couples and family. The best outing ever with my sweet heart. Can't wait for another trip there. The best meal, neat surrounding with Aquarium filled with thousands of water animals, and different fun locations around the hotel. Never a dull moment staying there.... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Farhana
Atlantis: wow
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2013
We booked a family room in non smoking quarter but were instead checked into the smoking side. My son has allergies so we had a horrible few hours before we went back to reception and complained. After being consistent and speaking to manager we were moved to a beautiful full suite (bedroom, living room, 2 bathroom, luggage rooms etc etc!). It was amazing! Beautiful views from every side of the suite. We had full buffet breakfast every morning with foods from every continent present! Many restaurants to choose from for dining. Shopping facility was pretty much non existent though. Atlantis ... is perfect for family leisure activities as the lost chamber water park are all inclusive. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Carlos
Burns caused by cigarette butts!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • November 2013
Excellent hotel. The only drawback was the BALCONY: we had room 2453 on the 2nd floor facing the ocean. I can't recommend this room to anyone who would like to enjoy using the loungers (2 in number)! Reason: cigarette butts had been repeatedly, day and night, falling from the sky (the upper floors). Because the cigarettes were not removed from the balcony on the second day, I had to make a complaint. The bellboy only said: Sorry, but cigarettes are always falling down and they can't be removed all day long. Apart from the butts there was naturally also a ... lot of ash, because those guests, who had booked the non-smoking rooms upstairs, just threw everything out (even chocolate wrappings) over the balcony. Nevertheless, this hotel is worth the price you pay. Loungers on the beach: After 10am all sun loungers with a parasol are already occupied. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Michel
Family Friendly Beach Hotel and Resort
  • Recommended hotel
  • Families
  • Beach holiday
  • November 2013
Superb hotel for family to use the beach, pools. complementary beach toys for children available Lost Chambers are great way to see fish of the sea and the aquarium is exquisite. The buffet food is outstanding. read hotel review
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ayesha
Perfect luxurious hotel
  • Recommended hotel
  • Couples
  • Proof of booking
  • Other stay
  • November 2013
one of the amazing hotel I have ever stayed , the decoration of the hotel is modern superb style , there is many activities you can have in this hotel , the waterpark and the aquarium is perfect , the room is huge size and the bathroom is nice decorate, we really enjoy our stayed there. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Katharina
Wonderful family vacation.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2013
The hotel is huge, 1560 rooms, rd. 170 suites, we had a 49 square meters with 2 large double beds. The area was beautiful, very well maintained and you after 1 day in the area well. Gästebuggies have a from a to b,. We had imperialcub booked and were really very satisfied with everything. The services could not anywhere a desire open for us. The guests came from the whole world, it was very mixed. Many families with small children were with us. read hotel review
  • Room
    6.0

    49 m square meters and 2 large beds, great facilities, mini bar, air conditioning, coffee, tea, nuts free, very clean, Nice large bathroom with shower and bathtub (not used), it was just nothing to be desired and we felt very comfortable.

  • Gastronomy
    6.0

    We stayed with the children mostly the Imperial-club lounge visited, for the sake of simplicity. We had 4 restaurants to choose from for the breakfast. Once we went to an italian restaurant (Rondo locatelli) and the food was excellent. In the lounge many arabic specialities and i all cost. Very good. But it was something for every taste. The service there was very good.

  • Service
    6.0

    Friendly, helpful, great service, everyone knew enough english, the rooms were 2 times a day and towels were changed, beds made etc.

  • Sport & Leisure
    6.0

    We have no kids club in use, so we can not judge. We have visited 2 times the aquaventure (by Imperial club free) with its many great various slides and 1 times we were with the dolphins in the Dolphin bay. This visit was very well organized and was also for Imperial club guests discount. Further the lost chambers aquarium: also free for ic guests, so we were 2 times in it. Completely great! We knew us at the ornate pool and its inhabitants do not see enough. Pool: was well guarded by many lifeguards, water was pleasant.

  • Hotel
    6.0

    The hotel is huge, 1560 rooms, rd. 170 suites, we had a 49 square meters with 2 large double beds. The area was beautiful, very well maintained and you after 1 day in the area well. Gästebuggies have a from a to b,. We had imperialcub booked and were really very satisfied with everything. The services could not anywhere a desire open for us. The guests came from the whole world, it was very mixed. Many families with small children were with us.

  • Location
    6.0

    The drive from the airport took 30 minutes. One was within 2 minutes from the hotel lobby to the beach and also with pool chairs and towels, as well as umbrella within shortest time supplied. A shuttle service to the various malls could be used for free. A drive took depending on the distance between 20 and 35 minutes. Its own metro station, the hotel also.

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Nadine
You can get better and cheaper offers Dubai.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2013
We had first a room in the 2. floor directly over the restaurant. There was until 01:30 at night bellydance and at sleep was not to think. Room was great. Cleanliness was good. We had then a room in the 17. floor. It was better from the volume it was. We had wireless internet than inklusivleistung, but was very slow. Many russians. read hotel review
  • Room
    5.0

    Room was good The beds were very comfortable. 2 german channels. Bathroom was clean, but one saw nevertheless already signs of ageing.

  • Gastronomy
    5.0

    Restaurants were super. Staff always nice, even if a bit stressed out of so many people.

  • Service
    2.0

    Yes, the service... I believe they tried their best. We had just a lot of bad luck. As we changed rooms, we had 3 times indicated which we didn't have a room with a connecting door to have want! What did we get: rooms with connecting door Were at the check in unfortunately wrong on incentives concerning our skywards mitgleidschaft informed. But the worst was, that we on the day before our departure a wake-up call had ordered and someone the bags will pick you up. It has no one called and the bags we homegrown (which actually is not bad ☺ )

  • Sport & Leisure
    5.0

    The pool itself is a bit poor. However you have access to the water park and i think that makes up for it for most back from.

  • Hotel
    3.0

    We had first a room in the 2. floor directly over the restaurant. There was until 01:30 at night bellydance and at sleep was not to think. Room was great. Cleanliness was good. We had then a room in the 17. floor. It was better from the volume it was. We had wireless internet than inklusivleistung, but was very slow. Many russians.

  • Location
    4.0

    Location to the beach = perfect Airport = 30 minutes with taxi The next town = shuttles bring a shopping malls. Otherwise taxi It is very strange that tourists at the hotel pictures. They are however not not in the hotel, as everywhere had to show your room card.

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Sophie
Holiday as nice **
  • Recommended hotel
  • Families
  • Translated
  • City break
  • October 2013
The holiday was just great! Altogether everything was very clean. The staff was always friendly and helpful, but you should follow the dress code (knee/shoulders covered) hold, as you otherwise some evil eyes of the local harvest could. If you want a large balcony preferred, should for the ' King bed ' decide, otherwise you can get a modest, sweet, small french balcony. If you closer to the action of the hotel would like to be, should check-in for a room in the east tower questions. Concerning the food i can only say: excellent. There are arabic, french, japanese and ... the completely normal breakfast. In the evening one can between the 'kaleidoscopes', an italian and vielem others decide (reservation of advantage.) The hotel residents have free access to the adjacent 'aquaventure' in the really for each somewhat thereby is! In the hotel there were many shopping possibilities and above all very expensively looking juwelliere. In the hotel you could very many activities outside book. (butterfly, desert trip, etc.) You should shop in the dubail mall to a free hotel shuttle is. If you want you can one of the many available taxis take, which are very cheap. Definitely i would recommend a trip to the burj khalifa! The only lack is the artificial sea immediately solved the the hotel: it is really badewannenwasser warm. ☹ a shame. Refresh you could 35 degrees really only at the pool or in the hotel. Still a great, successful holiday also without all-inclusive (2 kilograms because of the arab, healthy and delicious fare without pork. Definitely try!) If Dubai then really Atlantis-the Palm book! Best hotel we have ever stayed in. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Julia
An experience - but nothing for silence searchers
  • Recommended hotel
  • Families
  • Translated
  • City break
  • October 2013
We were there during the highest islamic holidays in Atlantis - what i unfortunately only after the transaction was established - and the hotel was fully booked. Due to various evaluations with holidaycheck i had the worst fears concerning crowd, standing in line, credit card bill etc. - no confirmed! The check-in went without a problem, without queue immediately after arrival, there were enough staff at the reception available, also otherwise to have we no crowds or queues in the lobby have seen. As our room wasn't ready yet, we could in a small room to move and immediately all ... use of the hotel facilities. It is controlled everywhere, whether you staying in the hotel. Then after the room arrived our bags also immediately. The credit card bill was correct, there was no problems with the depository system, you can do your bill at any time on the system in the room tv control. Yes, the hotel is large and there were many families from all nationalities there (whereas no nationality, grew us), accordingly was also the atmosphere, so nothing for peace seeking, you know that but, if you Atlantis bay. But there are also quiet corners, for example the nasimi beach club, where you in a cosy armchairs' chill out ' can. The overpriced wireless internet access (20 Euro per d) one way, by you Emirates-skywards becomes a member. The hotel is in pristine, clean condition. read hotel review
  • Room
    5.0

    We had 4. a ocean deluxe room with 2 queen size beds and a french balcony, we found the size to be adequate. The room was clean and in very good condition, especially the bathroom with sliding door next to the tub was very nice, the amenities were of a high standard. A closet with drawers, there are not, only a bureau with many drawers and a closet with hangers. 0,5 liter water/d/person are inclusive, likewise nescafé. There is a flat screen tv with 3 german programs. Much blöd i found only, that there was no possibility, in front of a mirror the hair to dryed and fiddle, in the bathroom there was only the usual ' shavers only' - socket, in the room were outlets in front of a mirror, there was a long, in the rooms hineinragender work desk, a cable is to the end, if you apart from the table is, you have to bend around itself in the mirror to see.

  • Gastronomy
    6.0

    We only booked breakfast and this only the buffet-style restaurant kaleidoscope and saffron used. The selection was huge and the quality was very good. At night we were once the seafood buffet (tuesday) in the saffron food, also here was the food very good, where there are already lobster, oysters, kingcrabs etc. 'all-you-can-eat '? The price, about 45 Euro per person, we found adequate. Here there was really nothing to complain about! The food is typical of the country, thus arab-indian-asian influences. We loved our morning maximum 5 minutes lined up (as written a fully booked hotel), and that at the main meal time, we had to wait until a table is led. Particularly rough and uncomfortable we found the atmosphere also not, this kaleidoscope the atmosphere better, but the choice in the saffron interesting was.

  • Service
    6.0

    We felt the service as very good, all the staff were very friendly and helpful. The room cleaning takes place 2 times/d, the rooms were clean. 0,5 liter water per person/d inclusive. We had no complaints.

  • Sport & Leisure
    6.0

    There are 2 pools with access only for guests. There are enough beach chairs available. The pools are to 22 o'clock opened. Also on the beach there were plenty of free beach chairs, there is very little los. The sea is warm, little under body temperature, there were no jellyfish, the pools are refreshing. There are already nearly exaggerated many lifeguards. Access to the aquaventure: one with a golf carts to a level drive, there one has to give the room number and also, possibly, room key/hotel map showing, you got a bracelet (color different every day) with which the whole day between property and aquaventure back and forth can, the best way on the promenade, facing the sea along with the gulf karts, the only for guests, is thus completely uncomplicated.

  • Hotel
    6.0

    We were there during the highest islamic holidays in Atlantis - what i unfortunately only after the transaction was established - and the hotel was fully booked. Due to various evaluations with holidaycheck i had the worst fears concerning crowd, standing in line, credit card bill etc. - no confirmed! The check-in went without a problem, without queue immediately after arrival, there were enough staff at the reception available, also otherwise to have we no crowds or queues in the lobby have seen. As our room wasn't ready yet, we could in a small room to move and immediately all use of the hotel facilities. It is controlled everywhere, whether you staying in the hotel. Then after the room arrived our bags also immediately. The credit card bill was correct, there was no problems with the depository system, you can do your bill at any time on the system in the room tv control. Yes, the hotel is large and there were many families from all nationalities there (whereas no nationality, grew us), accordingly was also the atmosphere, so nothing for peace seeking, you know that but, if you Atlantis bay. But there are also quiet corners, for example the nasimi beach club, where you in a cosy armchairs' chill out ' can. The overpriced wireless internet access (20 Euro per d) one way, by you Emirates-skywards becomes a member. The hotel is in pristine, clean condition.

  • Location
    4.0

    The exposed location at the top of the palm is great, the view from the rooms either on the ocean or the skyline Dubai great. In direct proximity is really nothing, no restaurant and even a supermarket. This means you just have to the (expensive) possibilities of the hotel, or with the taxi or shuttle bus (several times daily to the large malls) in the city center. When next possibility to eat, for example the jumeira walk to, here there are a lot of good and cheap restaurants, with the taxi about 6 €.

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Alona
An unforgettable experience one could never forget
  • Recommended hotel
  • Friends
  • Beach holiday
  • September 2013
Our company treated us for a short summer break and it was really a luxurious and amazing experience. A sure fun way to escape from the busy schedule combined with all you need to relax and unwind. The beach, the clubs, the food. Everything is so amazing. Will definitely want to go back again and splurge :) read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Susanne
Never again
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
After we have a lot about the Atlantis the Palm heard, and this impressive complex always once interested, we decided a night of our herbsturlaubs to spend there. Just a night - yes, because we were not sure, whether us the size of the hotel in the long run not to annoying and the whole crush not too much. And just as it is - we were glad that we really only one night there we had booked and then further 9 days in quiet jumeira zabel saray (if interest see hotel reviews' jumeira feeling on the palm ') spent ... there. But now to the Atlantis the Palm. Optically a really beautiful hotel with 1539 rooms and suites and this is the reason why we this hotel on duration not would please. We must therefore imagine, that with good load always about 3000 guests at the complex, in addition to countless day tourists the Atlantis as attraction visit - it will be constantly thousands of asian groups and other tourist groups with leaders by the hotel - in addition to tourist on own fist as locals explore the hotel and local guests the pleasure to be there for leisure. Of which also benefits a large part of the restaurant, as it is everywhere in the hotel like at the train station. Unfortunately is not the, what we in holiday. The hotel building itself is in my opinion from the outside nice so inside - where many impressive decoration to see wildlife is - as for example the glaskunstwerk in the lobby. The Atlantis can for example be booked with half-pension - in prices before place urgently advisable - the breakfast buffet costs in the three possible buffet-style restaurant 35 Euro per person. The hotel has i believe about 14 restaurants, but not all in the context of the half-board can be used. There is also a water amusement park 'aquaventure water park' - an aquarium 'lost chambers aquarium' and a delfinpark 'Dolphin bay' - the swim with the dolphins costs extra aquarium and water park are for guests including. In the hotel there is also a spa - area - of course only against a charge and a fitness centre, and tennis courts, shopping street, helipad and a nightclub. To our travel time from the end of september was high season - especially asian guests, but also otherwise all volkgruppen were represented - the majority of families with small children but also couples. read hotel review
  • Room
    5.0

    Optically rather simply held room was functional and big enough - bright well-equipped bathroom - everything well maintained - and functional - but no trace of luxury. Carpet in the room was not anymore - the view of the palm and skyline Dubai was super. The beds were very comfortable and we had a good night sleep, it was also very quiet.

  • Gastronomy
    4.0

    We had booked half board – what the prices also highly recommended - here you can in the context of the half board in the various à la carte theme restaurants food or the buffet in the main restaurant mosaic or saffron use. From the breakfast in the kaleidoscope i was completely disappointed - no freshly squeezed juice, waffles etc. From fertigteigware, fruit not really tasty, so i me as expected much more - the quality i here not at all convinced and once breakfast really enough. The dinner was there was much better, we also have the kaleidoscope restaurant visited and the quality, and taste of the food was good - the selection was varied. The atmosphere in the buffet restaurant was busy and the decor and the atmosphere there is what i didn't like - as everywhere in the hotel too many people and the furniture have already some signs of usage. You could not eat in peace, there simply too many people on the way are, families with infants, day trippers etc. – at the entrance of the restaurant are long queues and guests waiting for placement. Both buffet-style restaurant kaleidoscope and saffron i didn't - style, deco, distribution, arrangement of the tables etc. – definitely not my cup of tea. Outdoor area or terrace was in september everywhere closed (because of the heat). A dinner or breakfast in the free one was not possible, the outdoor area was also very small - i can imagine, that you, even if it in the winter time is opened, anyway never get a seat.

  • Service
    4.0

    All the staff were friendly and seemed well trained - check-in/out worked without problems - but unfortunately with big wait - there always a lot of guests to wait at the reception, and thus form queues, to one then finally times is must one something time. Our first at the hotel skillful wish has been taken into account and we were lucky, that we our booked room (with Palm-view on the 9. floor) already at 10 o'clock in the morning move. Suitcases we even with high taken, since we already in evaluations had read, that it often lasts forever until this be delivered to the room - i can with the crowds well imagine. Wi-fi in the hotel is at an extra cost.

  • Sport & Leisure
    5.0

    The pool area was optically very nicely decorated - there is a quiet pool and a pool with music as the pools cooled (about 30 degrees) have very many guests the opportunity, to freshen up. The water park was nicely decorated - however, it was busy - especially on the weekend to thousands of tourists even many locals the water park would be happy to use - therefore it was crowded. Swimming in the sea was only with yelly fish-alam and only limited possible. The lost chambers aquarium we also looked at - and this is very nicely done - however i the bigger - in 15 minutes through. Shopping street in the hotel - also with ice cream parlor and various restaurants, gift shops, etc. - also here again the crowds, tourist, local, guests - not really relaxing on the duration. Spa and fitness center were not used by us.

  • Hotel
    4.0

    After we have a lot about the Atlantis the Palm heard, and this impressive complex always once interested, we decided a night of our herbsturlaubs to spend there. Just a night - yes, because we were not sure, whether us the size of the hotel in the long run not to annoying and the whole crush not too much. And just as it is - we were glad that we really only one night there we had booked and then further 9 days in quiet jumeira zabel saray (if interest see hotel reviews' jumeira feeling on the palm ') spent there. But now to the Atlantis the Palm. Optically a really beautiful hotel with 1539 rooms and suites and this is the reason why we this hotel on duration not would please. We must therefore imagine, that with good load always about 3000 guests at the complex, in addition to countless day tourists the Atlantis as attraction visit - it will be constantly thousands of asian groups and other tourist groups with leaders by the hotel - in addition to tourist on own fist as locals explore the hotel and local guests the pleasure to be there for leisure. Of which also benefits a large part of the restaurant, as it is everywhere in the hotel like at the train station. Unfortunately is not the, what we in holiday. The hotel building itself is in my opinion from the outside nice so inside - where many impressive decoration to see wildlife is - as for example the glaskunstwerk in the lobby. The Atlantis can for example be booked with half-pension - in prices before place urgently advisable - the breakfast buffet costs in the three possible buffet-style restaurant 35 Euro per person. The hotel has i believe about 14 restaurants, but not all in the context of the half-board can be used. There is also a water amusement park 'aquaventure water park' - an aquarium 'lost chambers aquarium' and a delfinpark 'Dolphin bay' - the swim with the dolphins costs extra aquarium and water park are for guests including. In the hotel there is also a spa - area - of course only against a charge and a fitness centre, and tennis courts, shopping street, helipad and a nightclub. To our travel time from the end of september was high season - especially asian guests, but also otherwise all volkgruppen were represented - the majority of families with small children but also couples.

  • Location
    4.0

    Right in the middle of the external palmenrings, from there you can take a taxi (cheap) or with the elevated (expensive) or with the hotel shuttle (during the day) all attractions in Dubai good - but - just as everywhere else on the palm a few minutes more time. The distance to the airport is bearable - one drives approximately 40 minutes by cab – the way to the Dubai Mall amounts to approximately 30 minutes and the Dubai Marina it is also about a half hour. The hotel is directly at the hotel's private beach. But you have that everywhere on the palm not really the feeling at the sea - no water movement and always view on the opposite building or construction sites on the palm frond, and the really ugly elevated velvet betonstützpfeiler in the sea are more a feeling there as is a lake in the middle of a large city. I personally the view of the pool from the beach from didn't like - also the beach was only limited suitable for swimming, since always jellyfish alam there is - in the water areas limited the baden released - optically everything not really nice.

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