Onyria Claros Resort & Spa Hotel(4.5 stars)

Cumhuriyet Mahallesi Otealan Mevkii Ozdere Menderes-Izmir Turkey Show map

Average rating

414 hotel reviews

    Rating by categories

  • Hotel in general
    4.5
  • Room
    4.8
  • Service
    4.1
  • Location
    4.4
  • Food and Drinks
    4.3
  • Sport & entertain
    4.9
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201 hotel reviews in Englishsorted by travel date
Arthur & Sabine
Hopefully, we will not go back there a stay!
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • November 2012
The first impression was good. It was a beach vacation planned, the hotel although it had lots of guests but the outdoor areas not well maintained. At a charge was the swimming pool of the hotel offered. The rooms were although it is very nice and big, air conditioning quite noisy, the lighting in the bathroom very bad, the tubs made a very unsavoury impression, likewise the laundry and the cleanliness in the room, read in bed almost not possible with this lighting, the fridge( mini bar) out with much stains, the food even moderate, the tables in the dining ... room (700 persons watch out as inside?) Neglected, the staff overburdened. In any case it is not a four-star hotel also not in the country category. All inclusive was not any longer offered, but the drink prices in itself. 5 € for a bottle of water (1,5 liter), without possibility to go swimming you are quite lost. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    3.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    1.7
    Quality of the beach
    1.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.3
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    2.0
  • Location
    2.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Birthe & Michi
Great holiday! Great hotel, fantastic beach
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
First i want to a to the other reviews here be rid of. I think it is a pity, as some the hotel here (poor) rating, although the not at all is true or one make must, that turkish standard is and not the german. Just returned in such a large complex, there was always something to maintain and you can now times not everywhere gleichteitig are. But so one had even new pages the hotel to discover. The hotel has a main building and many adjoining buildings (bungalows, but two-story small houses are). We can only something to the ... rooms in the main building tell. This were great designed. Large bed, sofa, flat screen tv, big balcony, closet and bathroom. Our room was cleaned daily (after the first even super thorough. The carpet was still wet from cleaning and some stains, who were here before, were now disappeared). We also had every day fresh fresh towels (shower and small towels), partially on the bed as heart or swan draped. The bathroom was cleaned well. There was nothing to moan about. No hair or sunday Either on the bed. Also in the whole hotel area it was very clean and i always saw, the cleaning. Wether in the lobby or for the food. We had booked all inclusive and also here i can't confirm, that the food drab and always the same, or the waiters bad mood and lazy were. We have to up-eat it on no evening experienced, that it for example the same soup gave, or that a table wasn't immediately cleared and newly covered. We find, that it is a great service was. Drinks were brought immediately. It is logical, that if the whole hall fully with guests, that the beverages not within 2 minutes on the table and if too long is you quickly itself at the bar and get a bit. That was not a problem at all and you went anyway at the bar past, if you are going to the buffet to go wanted. The buffet was huge and the selection. Also the warm dishes there was always something new. There are, of course, with the salad not so wide choice, that there everyday something else is served. Exactly like for breakfast. The was also great. Wide selection of for example fruits, yogurt, bread, gemusw etc. On the beach, there was a snack bar. There were of course everyday the same and for us it is also logical, that fast food is offered. What should one else at the beach on the legs? It was the whole time freshly prepared. If you do not want to eat, you could also go to the main restaurant. There was also lunch there. Otherwise is the beach great. Fine sand. We were from other guests from the region told, that with you in the hotel and in the area only shingle beach is. There were also enough chairs and covers and towels, the you as often as you wanted new could get. So, everything great. Great was also the slide park. The pools we didn't often used, since we only at the beach were. But they made a great impression. Clean, good water quality. The sea was super clear and one could much also without goggles see. The location is rather secluded. So it is no direct place, except Özdere, in the immediate area. But you can excursions to Izmir, Samos or Kusadasi book. The but we didn't, because that was discouraged. But recommendable is, is a boat trip. The was great. The whole day on a boat, including food and entertainment. We have for example at hot springs stopped or at different bays, where we then directly from the boat into the sea jump could. Highlight was definitely, that we saw dolphins. Simply great. Also the food on board was great. Freshly grilled fish. Very recommendable this tour. Also the evening entertainment was entertaining. The shows are stop like in every other hotel as well. To the animation we can't say anything, since we didn't use it, but the children were always loved it, those were there. The small offered a lot. There is a private swimming pool for the little ones. A brief word about the drinks. Us were the mixed drinks also a bit too hard. But one must also consider, that it only good my. And if the drink tastes, then you say just short notice, a bit less alcohol would like. That is not a problem. The types of people were mixed. While we were there, there were but 85% germans there. A small part of compatriots, french, indians. Thus multicolored mixed. But hardly any russians, as with so many people. So, i hope, that i thought of everything i have. We would definitely again go there. read more
  • Room
    6.0

    See above. Additions: Safety deposit box was also available and even free of charge. Minibar is refilled everyday.

  • Gastronomy
    6.0

    See above. Additions: There were, in addition to the main restaurant still different theme restaurant. Once food à la carte menu is the stay with it. We stayed at the italian restaurant. The food was also there very delicious. It has only a little long.

  • Service
    6.0

    See above. Additions: Foreign languages are not really available. But with english and german and a little further you can get very good with good reason. There is a cleaning service, which you could take advantage of, exactly like room service. We did not make however. There was also a 24 hours doctor service. The handling of complaints was great. Was immediately fulfilled. But probably only, because our rep pressure has.

  • Sport & Entertainment
    6.0

    See above. Additions: Leisure facilities there was also, like for instance. Banana boats, jet ski, ride speedboat, parasailing etc.. Really nice people, especially Ahmet \u263a really great. Of course this was not included, but they make good prices.

  • Hotel
    5.0

    First i want to a to the other reviews here be rid of. I think it is a pity, as some the hotel here (poor) rating, although the not at all is true or one make must, that turkish standard is and not the german. Just returned in such a large complex, there was always something to maintain and you can now times not everywhere gleichteitig are. But so one had even new pages the hotel to discover. The hotel has a main building and many adjoining buildings (bungalows, but two-story small houses are). We can only something to the rooms in the main building tell. This were great designed. Large bed, sofa, flat screen tv, big balcony, closet and bathroom. Our room was cleaned daily (after the first even super thorough. The carpet was still wet from cleaning and some stains, who were here before, were now disappeared). We also had every day fresh fresh towels (shower and small towels), partially on the bed as heart or swan draped. The bathroom was cleaned well. There was nothing to moan about. No hair or sunday Either on the bed. Also in the whole hotel area it was very clean and i always saw, the cleaning. Wether in the lobby or for the food. We had booked all inclusive and also here i can't confirm, that the food drab and always the same, or the waiters bad mood and lazy were. We have to up-eat it on no evening experienced, that it for example the same soup gave, or that a table wasn't immediately cleared and newly covered. We find, that it is a great service was. Drinks were brought immediately. It is logical, that if the whole hall fully with guests, that the beverages not within 2 minutes on the table and if too long is you quickly itself at the bar and get a bit. That was not a problem at all and you went anyway at the bar past, if you are going to the buffet to go wanted. The buffet was huge and the selection. Also the warm dishes there was always something new. There are, of course, with the salad not so wide choice, that there everyday something else is served. Exactly like for breakfast. The was also great. Wide selection of for example fruits, yogurt, bread, gemusw etc. On the beach, there was a snack bar. There were of course everyday the same and for us it is also logical, that fast food is offered. What should one else at the beach on the legs? It was the whole time freshly prepared. If you do not want to eat, you could also go to the main restaurant. There was also lunch there. Otherwise is the beach great. Fine sand. We were from other guests from the region told, that with you in the hotel and in the area only shingle beach is. There were also enough chairs and covers and towels, the you as often as you wanted new could get. So, everything great. Great was also the slide park. The pools we didn't often used, since we only at the beach were. But they made a great impression. Clean, good water quality. The sea was super clear and one could much also without goggles see. The location is rather secluded. So it is no direct place, except Özdere, in the immediate area. But you can excursions to Izmir, Samos or Kusadasi book. The but we didn't, because that was discouraged. But recommendable is, is a boat trip. The was great. The whole day on a boat, including food and entertainment. We have for example at hot springs stopped or at different bays, where we then directly from the boat into the sea jump could. Highlight was definitely, that we saw dolphins. Simply great. Also the food on board was great. Freshly grilled fish. Very recommendable this tour. Also the evening entertainment was entertaining. The shows are stop like in every other hotel as well. To the animation we can't say anything, since we didn't use it, but the children were always loved it, those were there. The small offered a lot. There is a private swimming pool for the little ones. A brief word about the drinks. Us were the mixed drinks also a bit too hard. But one must also consider, that it only good my. And if the drink tastes, then you say just short notice, a bit less alcohol would like. That is not a problem. The types of people were mixed. While we were there, there were but 85% germans there. A small part of compatriots, french, indians. Thus multicolored mixed. But hardly any russians, as with so many people. So, i hope, that i thought of everything i have. We would definitely again go there.

  • Location
    4.0

    See above. Additions: The distance to the beach was absolutely not far. Clear two hills remain to be addressed, but it was absolutely no problem. A constant and from is exaggerated. If one physical restriction has, you can from the hotel with a golf caddy down leave.

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Davut Aydogan
It was absolutely a very nice relaxing vacation.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
It was a very relaxing vacation. Really recommendable. We felt very comfortable. Thanks to the staff. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    3.8
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    4.0
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Karsten
Great beach vacation!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
It was a great beach vacation, in a beautifully located large facilities. Cons were the dinner, and the non-existing shopping opportunities in the area. The great weather has however compensated for everything. There this hotel however is very big, I would in the summer vacations definitely not stay want, in the Autumn holidays again and again. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.0
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Rosa
onyria claros beach. Once and never again!
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
The hotel keep not really what he promises! Our welcome was. Empty mini fridge and only 2 towels in the bathroom for 4 people! When we reported it, they said please itself room service call! At 100. Day were not any towels since, after our call we had to 20 minutes to wait! Room cleanliness was not also the true. Restaurant staff partly not trained, rather overburdened. Sometimes not tablecloths changed and if you asked them means. I haven't it! It is just unfortunately, because the hotel complex would be really nice with really beautiful water slides and the sea ... is simply dreamlike, if only a bit more trouble would give. Great water activities, you can really try everything. The beach restaurant offers more or less always the same food and the main restaurant also, the variety is missing. Which is very nice, is the mexican restaurant, here a point. We were a week and it was totally enough, but we would never again come here! read more
  • Room
    2.8
    Size of the bathroom
    2.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    1.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    3.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    3.3
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
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Beat
Beautiful autumn with good relaxation factor
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
All inclusive offer: the hotel was clean and makes a good impression; nice hotel. The food in the 'general' part is ok. But not outstanding or varied. The theme restaurants and the breakfast buffet are good. There were always enough loungers at the pools and also at the beach. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Nesrin
Nice hotel-many faults
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
Actually it is a beautiful grown in complex, but unfortunately many far from enough staff! Which everywhere noticeable makes. Cleanliness thus remains very on the way. That means a charwoman the initially set at day 18 room cleaning should be must now 38 room clean, since constantly bodies way be reduced. Where is there a thorough cleanliness again? It is in all areas, not enough staff. The that are there are although it is very hard, but the rear and front lost. You know not at all, where you head stands. Unfortunately! Main building definitely better than the bungalows. This ... is disastrous! Great slides complex, great shallow pool. Very long distances however, there complex large and spacious. Food not really varied and well, as have large savings are. Was a bit monotonous. All together we wouldn't to this hotel go. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Mehmet
Price-service bad, maximum three stars kitchen bad
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
Price-performance is okay not at all. Maximum three stars. Kitchen very bad, everyday the same. Every day there was rice, fries, spaghetti, chicken or turkey; no meat. Dessert was a pure impertinence, also everyday the same; no baklava or cakes. Breakfast is ok been. In the main restaurant are tables and chairs dirty. À la carte was perfect ( mexican), there was for the first time meat and the most important, it was delicious! The hotel is very deviated ( more appearance than substance). Service/ waiter 80% unfriendly. We were there for 8 days in the hotel, during this period ... it was not even the bed linen changed. The towels just in the bed put, then one could itself into the bathroom out. We have a family room ( bungalow) had, by the size and layout were great ( with a view of the sea), great view. Disco is at night so loud, that one with the window open not can fall asleep ( no way family friendly). Beach is good. Many water activities. For example banana, jet ski, parasailing, canoeing. Indoor pool is ok, sauna is okay, steam room is ok, hammam area not really recommendable ( deviated and it stinks). We are minutes away one time a year vacation via package. This hotel had been the worst kitchen had. The hotel we would not again book. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    2.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    3.5
    Quality of the beach
    4.0
    Overall condition of the pool area
    3.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.0
    Family friendliness
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    1.0
  • Location
    1.8
    Proximity to shopping areas
    1.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Mares
Beautiful hotel ideal for families with children!
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
In spite of the here before read many bad reviews we booked this hotel and were positively surprised. The reception on the day of arrival was very friendly and one with a hotel's own shuttle bus-service to our Ferienappartment stituents. The rooms were big and we had two separate bedroom, the both with flat screen-tv were equipped. The hotel complex is altogether very big, but you get the about using a small map, which one at the front desk get. For those seeking tranquillity couple there is a 'adult area' in TEOS with a pool, restaurant. Here there is also ... below a small private beach, the children were not welcome. For families with children all age groups, there were the mini-paradise with a pirate ship and lots of different slides. Behind it is a small playground, at the you automatically dropping, if the large slides-installations to visit would like. The mini-Club our kids after short Schnupperzeit regularly visited. In spite of the linguistic barriers ( Ali, the children's entertainer spoke Turkish and a bit of English) have our kids a good friend in Ali found. He understood it, with the children to communicate, now and then we had to get a little translate. He has his entertainer-job well and the mini -disco in the evening has the children great fun. The food was varied and tasted good. While we were there, there were many Germans in the hotel. In between you met again and again Swiss, Dutch, Russians. Altogether we can recommend this hotel, especially for families with children. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Distance to the beach
    6.0
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Anand
Never again onyria claros hotel, better three stars
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
The staff at the reception was very unfriendly. Directly on the first day of traveling trouble with the because of my original room with a view of the sea in the main building had. They tried and 2 kilometer far in bungalow room admit. After we stress made, the us a room in the main building but without a view of the sea. Rather big hotel, room and hotel cleanliness unsatisfactorily. 5 floors hotel 4 elevators of which 3 elevators were constantly out of service. Bad for the family with buggies. read more
  • Room
    1.0

    Safe available. Cleanliness of the room very bad. Bodentepisch very dirty with stains, likewise the bed purchases. No further comment on the rooms.

  • Gastronomy
    1.0

    The staff in the restaurant and bar were very friendly. One had the staff ask the tables clean and new ceilings. The cutlery and plates were dirty. Also the restaurant. The breakfast has disgusting tasty, lunch and dinner again and again the same every day.

  • Service
    2.0

    The staff can not speak english and german. Room cleaning poor bodentepisch very dirty. If you in the room needs something, one must one hour call in advance.

  • Sport & Entertainment
    4.0

    The pools were neat. Beach and water quality was good

  • Hotel
    3.0

    The staff at the reception was very unfriendly. Directly on the first day of traveling trouble with the because of my original room with a view of the sea in the main building had. They tried and 2 kilometer far in bungalow room admit. After we stress made, the us a room in the main building but without a view of the sea. Rather big hotel, room and hotel cleanliness unsatisfactorily. 5 floors hotel 4 elevators of which 3 elevators were constantly out of service. Bad for the family with buggies.

  • Location
    3.0

    The hotel is in a very nice location and quiet in the village Özdere. No shopping opportunities in the area. The next einkaufmöglich about 45 kilometers away from Özdere in larger town Kusadasi.

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Wioletta
No five stars
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
Wonderful facilities, with a lot of green and many flowers. Great lobby, but when taking a closer look not clean. Überfordetes staff. Language-only English. Dirty chairs and covers, and so on read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    2.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    3.7
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    2.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Milena
Wonderful vacation
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
The hotel lies beautiful in a bay, however somewhat off the beaten track and you need Dolmuş or taxi to in the next place (Özdere) to arrive. The garden, as well as the pools are very nice and spacious. A special highlight is of course the aqua park. The only points of criticism in our opinion, is the not so good service for the food, mainly during dinner. The waiters notice usually not, if you already used, free became table. And therefore you had to wait some time, until the table got cleared and you the beverages order can. However ... you can the beverages also yourself! Another, small thorn in the eye, was the beach bar: this looked not completely so hygenic, is however probably for turkish conditions reasonable! All, in all, we were however very satisfied with the hotel and would this immediately further-recommend! read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
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Silvan
Definitely not 5 stars!
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • October 2012
To big hotel. Beach clean. Rooms were good. Hotel cleanliness was all right. The food was disaster very dirty cutlery or plates and so on read more
  • Room
    5.0

    The rooms were in a good state. Cleanliness was also reasonable. Safe was good. Flat screen tv was even in the room with some german transmitters provided.

  • Gastronomy
    1.0

    Bars were some not at all open. While there are theme restaurants however, you can to the italian restaurant all forget. Food typical of the country was miss since there was as good as nothing. Only fast food. The drinks were also very poorly gemixxt no matter from which staff liquor 60/40 none can drinks and if one less liquor requires only stupid comments.

  • Service
    1.0

    The staff were lazy in a bad mood. One had the staff ask the tables clean and new ceilings. After 30 minutes then finally the beverages. The staff could not even broken german. English is hard to understand, with complaints one listened, but it has not improved (left right out again)

  • Sport & Entertainment
    4.0

    The entertainment was good very funny entertainers. The beach was good exactly like the quality of the water. The sun loungers were mostly broken exactly like the liegepolster either broken or indefinable marks on it. Once you arrived then you could beach chairs, cushions and strandtische clean before you use, because no one around the cleanliness the covers were replaced fresh took care of us well! The pools were neat.

  • Hotel
    3.0

    To big hotel. Beach clean. Rooms were good. Hotel cleanliness was all right. The food was disaster very dirty cutlery or plates and so on

  • Location
    2.0

    The location is very secluded from larger towns. Minutes 45 minutes to the next bigger place Kusadasi. The way to the beach was terrible always uphill and from. The slope of the road was at about 30% throughout. The two elevators are partly not at all and you are forced to the infinite stairs to go. Excursions were too expensive and mostly not any more bookable.

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Ute
Again, everything was great great!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
We were end of October stay here-the 6 time! Still we are avid onyria -tourist, because the wonderful, clean and well maintained hotel super nice. The spacious laid out pool area offers for all age groups and for every type of a matching capacity-from wading pools, sports and fun area to quiet relaxe -area you will find in any case his personally preferred corner for the day. Same goes for the various beach sections. The many snack bars offer for the ' small hunger in between' good and plentiful food. Who at noon already very solid food, finds in the ... main restaurant a rich buffet, so that the whole day hardly a request should remain, open. The staff are always attentive and very friendly. We felt and feel here in any case warm welcome. A few nice comments about the encounter concerns on both sides for a absolute 'feel-good atmosphere' and also want to emphasise the mutual respect. We are fans of this house and gladly anytime again here. The next time definitely stay at the spring 2013 – we look forward now already again point. Many thanks for ( one more time) a wonderful vacation and friendly greetings to Aline, nezir, Mustafa, Oktay, süheyla, Aziz, Mahmut, caglar and all, the our stay sweeten. The next visit is in planning. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Laura
Wonderful vacation
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
We had a wonderful vacation:-) we recommend the hotel with a clear conscience further. The people were there really very pleasant. The hotel complex - simply beautiful! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Anne
Not recommendable
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • October 2012
Huge, and huge hotel. You must always be on the search go, if you find,, since mostly on signalisations is waived. Bathroom and all. Sanitary installations badly cleaned, towels never really clean. Staff very pleasant, location of the hotel wonderful. Water slides for the whole family a highlight. The food was little tasty and suggested at the latest after a couple of days on the stomach. It were many nationalities available, which i liked, but mainly german tourists. The staff speaks mostly english. read more
  • Room
    6.0

    Chic room, unfortunately only the bathroom rather bad cleaned. Please note: although asked, was the mini bar not fully inclusive had to for chocolate bar 43,- Euro when checking out are charged.

  • Gastronomy
    2.0

    Food was very good and diverse. A table at the à-la-carte-restaurant was rather difficult. There was ice cream from 15 to 16 o'clock at the end the beach, which one after a couple of days by coincidence out got. Coffee is only from the machines.

  • Service
    3.0

    More or less english speaking staff, friendliness was very ok (probably air, because end of the season).

  • Sport & Entertainment
    4.0

    Pools super, many couch possibilities and toilets. Cleanliness was also here in limits.

  • Hotel
    2.0

    Huge, and huge hotel. You must always be on the search go, if you find,, since mostly on signalisations is waived. Bathroom and all. Sanitary installations badly cleaned, towels never really clean. Staff very pleasant, location of the hotel wonderful. Water slides for the whole family a highlight. The food was little tasty and suggested at the latest after a couple of days on the stomach. It were many nationalities available, which i liked, but mainly german tourists. The staff speaks mostly english.

  • Location
    5.0

    Directly at the beach, 5 kilometer from Özdere away.

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Nicole
Great great complex, great view, delicious food...
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2012
A very lovely vacation, we would gladly anytime again book this hotel! The complex has a great great location, the view is simply great and the garden are very nicely laid out and maintained. At the buffet we always something delicious found. We are very satisfied and can recommend this hotel with a clear conscience. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Stefan
Outside hui-inside never again
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2012
We booked in the travel agency the hotel claros onyria Özdere from 25-09-2012 until 07-10-2012. At the airport Izmir arrived and buses sent, we saw the first überrauschung. Uncertainty in busverteilung and selection in the guests, who water and who in the heat thirsty remains. Arrived at the hotel we were from the outside impression not disappointed. In the to the hotel began unfortunately the unreasonable part of the vacation. At 32 degrees outside the air-conditioning devices in the entire hotel either not adapted or hopelessly overburdened. It was generally during the whole vacation in all areas not a pleasant ... and simply to high temperature. Especially in the restaurant you could hardly stop, without waiter and guests sweating to experience and thus not appealing view endure to have. In the question, that room first visiting (in german and english), was this request brisk radack. We also had to stay here again a differentiation of the guests find. During 4 german before us politely and in detail everything was explained, was such a treatment not too good. In the port of a rapid and unclear vision of the hotel we were greeted with a golf cart to the room 6010 a bungalowzimmer in the lower projectile dangers. The entering the room we noticed immediately a musty odor, we on the wet rock in the cellar outlet and the biting odor the sprenkleranlage zuordneten. In peace we saw and had with frightening to determine, that the whole silicone on the bathtub with mold bites and all screw in the baths area traces of rust to the tiles leave. Presents a health risk sensitive person opposite mold, asked my friend to us the front desk to go after a room changing to ask. This was about half an hour after arrival. This request was rejected with a reference to the housekeeping manager the reasonable bring wool. Reasonable bring meant here, the mold with stinky gloss paint to coat and us one night in this room entrust to want. From the odor disgusted was again a march to front desk and luckily a fähigeren staff. This made possible us-what a surprise-a change in the premises. A visit in advance was strangely now possible. We were kindly again with a cart back and forth drove. The 2. room number 5310 was less mold bites but clearly shabby. This was at the moment no matter, we just wanted to our vacation start, finally have a drink and showers. In the port we went into the lobby from the - luckily - free internet access to profit. This turned we us to you, the hotel management and our travel agency in hope of help. The only response came from our travel agency with the commitment to support. The first, very short night we spend on a saggy mattress on a wooden plank. There on the 2. day the guide again, we decided the day at the sea to spend. As the appointment late started, we asked, if they star hotel standard, molded bathroom and planks instead of slatted frames have to accept. The statement was in the original, the mold are eisenablagerungen from the water, that is normal and the planks because too soft mattresses set in. The reaction of the hotel on the e-mail of the travel agent was an offer in the main building to change. This room we visited again in advance and decided the offer true to take. On foot back to the room with the offer at the front desk to call and a cart for the luggages to get started we things back pack. Unfortunately we had to find out, that the telephone broken and the luggages all the way to the front desk drag had. After this tortour we moved the room 1528 in the main building. The room must noise effect of right under the außengeräten of the airconditioning (at the time of the visit probably from) are, because at night it was only possible with ear plugs to sleep. On a further move we wanted to do and decided in this room the rest of the vacation to spend. Now to other shortcomings of the whole. The adult pool, a relaxation zone only for adults, neither of staff cared for, still ensured, that children stay away. Quite on the contrary from the beach area, there was both given, however hardly access to the sea possible. Excerpt from your description: Bungalow rooms (a1-2a) in the garden-villas and on the ground floor located. Bathroom /toilet, hair dryer, direct dial telephone, satellite -tv- mini bar, safe, tiled floor, air conditioning (individually ), wireless internet-access and terrace (gartblick ). View of the sea (a1-2b ) against an extra charge. 24-hour room service. Economy -room (a2s) have the same facilities as standard room. Wireless internet-access not given. Further statement: All inclusive 4 issues -restaurants (italian and asian cuisine, as well as barbecue and seafood/with advance notification/each 1 times per person/per stay) Not angebotenwurden barbecue and asian, but to italian and fish nor mexican. The reservation was for this but hardly possible, since almost never responsible staff was. Decor: the resort offers 504 rooms consists of a main building and several villas. Lobby, lobby bar, lifts (main building), restaurant, as well as 5 issues -restaurants (1 à la carte restaurant only for adults), snack bar, bars, cafe, meeting rooms, business, hairdresser, laundry, library and amphitheater. 2 swimming pools and aqua park with 8 water slides (weather permitting). Doctor/nurse (on request). Car rental. Write to 5 theme restaurants, below of 4 and were open only 3. At the restaurants arrived, i must also have the poor quality of the dishes and the service to speak. Drinks once brought to the table, refilled never. One had to constantly while searching for waiters his, the setting the table new. The generally for the tiresome subject of the whole vacation. The entire equipment, as well as the kindness and quality the whole restaurants is hard to be desired. In the morning, there was a lack of mugs and functioning coffee machines, at noon pleasant temperature and evenings at drinks and elegant. At beach and pool were loungers in a desolate condition. Worn, broken, dirty and mostly as usual early in the morning occupied with broken umbrella and tables, the swimming pool with exact to see dirty and the toilet paper was only once a day filled, so that one napkins from the bar had to use. Furthermore, that hot-drink machines at the pool and the beach despite staff only once a day filled were. So you had partly no choice or neither cups nor sugar. By the pool was in the actual meaning never someone to see, so no possibility to get something. Strangely got some guests drinks at the pool served. The lounge area above the restaurant left of the cleanliness to be desired. As soon as you the furniture way off, will be dirt, dead animals and trash daruter out. For sociable round it was often made, so it should actually noticed. The attention the waiter could also sometimes in haste degenerate. We were 3 times cleared the table, although still sat and just the next course at the buffet get was. Against we missed the known hospitality the Turkey. No welcome or a smile of the staff, even if you even greeted or nice zulächelte, looked you always in serious faces. Everything but alternately was the buffet. There was almost the same food everyday, very monotonous for a hotel this category. Their travel guide locally, was not the desired support. The mold in the bathroom was as eisenablagerung sold, the board under the mattress as means to soft same and we were as rich europär stamped, the but it upright leave should be in the shops in the area to act. We felt from the illustrations and 5 stars your offer be fooled. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    1.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    3.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.3
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    4.0
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Aristidis
From a five-star hotel I expect something else
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
There was a lot to criticize as five star hotel: animation bad. Music at the beach way too loud ( partly. Après ski). Mold in the bathroom. Staff partly overburdened. One thing was impudent: if you 965 minutes massaged to, in the middle 20 minutes on a beach chair is rest may, and you at the end easier, that these 20 minutes part of the 95 minutes, the you pay for. This is lowest drawer. But: the view of the hotel on the sea is simply... Priceless. read more
  • Room
    3.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    3.0
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André
In any case again next year
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
One of the most beautiful, cleanest, safest and calmest installations, we have in Turkey seen. Cleanliness always iO, unless, guests your glasses and plates at the beach are. Is of course clear, there, where no service is, is not behind the lazy hergeräumt. The complex itself is probably one of the greenest stains in Özdere, the gardens are super well-kept and nowhere only a wilted Sheet (which one from the other installations, at the transfer so to see, can't say). Beach is very nice, even if we spend most of our time at the' adults' -beach ( special quiet zones ... without Kinderzutritt ) anyway. And the view of each point the hotel on the Greek Islands ( Samos) is really unique read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.3
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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