InterCityHotel Berlin am Ostbahnhof(4 stars)

Am Ostbahnhof 5 10243 Berlin Show map

Average rating

134 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.0
  • Service
    5.4
  • Location
    5.4
  • Food and Drinks
    5.1
  • Sport & entertain
    3.8
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94 hotel reviews in Englishsorted by travel date
Hannes
Twice fire alarms in one night 2:00 and 3:45
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • March 2013
The times in a hotel burns, you can unfortunately not exclusive but that it twice in one night burns, is already remarkable/frightening. The way to outside on the staircase is only possible with the key card in the basement, that not good signs. The night was long, but sleeping i could unfortunately not long. From the hotel no apologies or regret, when checking out they did so, as if nothing would have been. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    2.7
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sandra
Nice hotel, gladly again...
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
So for us a nice and clean hotel. Staff very pleasant, no problems had. Access good... Small problem: if you with the window open sleep please do not toward the train station. Not the train station, but the trucks early unloading are bad. Nevertheless thank you very much, gladly again (windows in the other direction) read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Holm
Stop over in Berlin
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • February 2013
Very good stop over hotel in Berlin. Optimum access to önv. Very close to the o2 arena and postbahnhof. Located right at the train station, but quiet! read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Vivian
Very nice stay
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
The hotel is very well located, the staff was very friendly. Highly recommended for a city trip. Gladly again anytime. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Andreas
Intercityhotel am ostbahnhof is a must
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • December 2012
We were 4 people in 2 double room and we all 4 are still pleased about the hotel how friendly one with us has dealt. Only the diätmagarine where looked like vanilleeiskugeln i on the delicious waffle to make wanted a bit disturbing but a very nice lady from the hotel the taken care of immediately and the next morning there was also a sign where diätmagarine mood was. We were now already the 2. time the intercityhotel and it is not for the last time his. Especially good i think the drivers license where every guest for the public ... transport network gets, if one the vbb prices that is, this is a great place where some hotels should follow the example. Good and recommendable if you have a cnl runs is the one its luggage until the exit for free in the hotel can, this saves quite a lot if you think for a large suitcase from the station 8,00 Euro pay must. Thanks intercity team for the lovely time in Berlin! read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Peter
Wireless internet for a fee, otherwise great for meetings!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2012
Was as a part of a ver. Di-session there. Great location, very centrally located, S-Bahn quasi in the house... And the ticket for the use of the public transportation: excellent. Rooms are fine. , the summit dinner with lunch and dinner buffet was diverse and very tasty. What however never again up to date is, is a fee for 14,50 Euro for wi-fi in the room or in the meeting room (!) - that is nowadays for a hauptstadthote but really, especially when a meeting room with media is booked. But apart from that: very recommendable! read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Bernd
Recommendable and well situated!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2012
Very recommendable! Very good transport links! Luggage storage free of charge! Helpful and very friendly service! We book gladly anytime again here. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Werner
Three times the same problem
  • Hotel not recommended
  • Singles
  • Translated
  • City break
  • October 2012
The hotel is general accessible, has good room and bad room, has informed staff and stupid staff. Breakfast is appropriate, the room is clean and especially the showers are well cleaned. Only one is up to three times on the day disturbed of which, the check want, whether the cleaning ladies well cleaned, a drink-fridge refilled or the room in good condition is. This is not, if you in the afternoon once moved on the bed wanting. read more
  • Room
    4.0

    Very tidy. Bathroom well cleaned. Only rooms to stralauer capacity are adequate. Because otherwise you will have a look at the view from the window of gray walls and could not even see the sky.

  • Gastronomy
    4.0

    Quality and quantity of the food are quite good.

  • Service
    1.0

    Partly you from uninformed ladies at the reception service, complaints stupidly dismissed (mrs brettschneider ) and we are waiting for the booked room up to 55 minutes. Particularly bad: it was a lady free sandwich room than free offered. The front desk lady asked me, the in the room lives.

  • Sport & Entertainment
    0
  • Hotel
    3.0

    The hotel is general accessible, has good room and bad room, has informed staff and stupid staff. Breakfast is appropriate, the room is clean and especially the showers are well cleaned. Only one is up to three times on the day disturbed of which, the check want, whether the cleaning ladies well cleaned, a drink-fridge refilled or the room in good condition is. This is not, if you in the afternoon once moved on the bed wanting.

  • Location
    6.0

    Very convenient for the s-bahn station, to Spree and shopping.

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Peter
Good-but could be better
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • October 2012
The hotel lies directly at the station east. So that you have an excellent traffic connection. A special plus of the hotel is the free ticket for the use of transport. Great! So what is really a great service for the guest! The furnishing of the hotel is ok. The staff are accommodating however nothing special friendly. The rooms are okay. My lag however right direction train station and so you could only with the window closed sleep. Beware! Wi-fi use costs extra and the prices for that are extremely high. Altogether are price-performance quite reasonable. I would the hotel ... despite weaknesses recommend it. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.3
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    3.0
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Bernd
October 2012
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2012
Good hotel with great location directly on berlin's ostbahnhof railway station. For all tours good, short distances to S-Bahn from ostbahnhof station. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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grit
Not worth the money
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • September 2012
Bathroom was not cleaned (disgusting) and smokers are unwanted. Bar closes at o'clock and hence the only room where you smoke can complete. Room run-down. read more
  • Room
    1.8
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    1.8
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    3.0
  • Service
    2.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Hotel
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
  • Location
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Alexandra
Very good, clean hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
It is a good, nice, competent city hotel directly at the station ostbahnhof in Berlin with direct access to train and S-Bahn. Also an electronic mistake when checking in could taken care of immediately of the very pleasant and competent front desk employees. The food and the rooms were great and well maintained. With the windows closed you could hear the train/the train at all. With our visit it was very hot in Berlin, in the room was praise-worthy an oscillating fan. Can only be recommended this hotel for Berlin- Visitors. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Walter
Perfect service!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • August 2012
The kindness of the staff members at reception I was impressed-from check-in to check-out; both male in perfection carried out by Mrs Mathea. Perfect the service for breakfast - compliment! read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Christian
Amazing four stars hotel in a central location
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • August 2012
The hotel is located directly the ostbahnhof of Berlin ( ehm. Main station Berlin East ) the hotel is very well run and well maintained. The rooms are clean and spacious. For this hotel gives it for me nothing to complain about. Great is also, that a public transport ticket directly in the room price and for the whole length of the stay shall apply. This hotel is exactly the right thing for a relaxing stay in Berlin. Even if the location next to Berlin's ostbahnhof railway station is, you can hear from the trains nothing. A small downer for ... business trips is the bad cell phone reception in rooms to the inner courtyard back. Here you should have a repeaters were consideration. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Klaus
Everything great, definitely again
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • August 2012
Very friendly staff; there was no complaints. Everything great. The breakfast was very diverse. The room was just as clean and bright. The noises were hardly to be heard. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Klaus
Great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
We stayed only one night in this hotel had, but were very pleased. Alone the welcome was worth it, this hotel selected to have. The room was very clean, and it was everything available, what we needed. Really enjoyed, also the small kettle, cups, tea bags, etc. For the 'small' thirst occasionally. Thumbs up. Top. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Peter
A Stroke of luck
  • Recommended hotel
  • Families
  • Translated
  • City break
  • August 2012
Surrounded by a friends angeratene hotel has our expectations were met, on the one hand it was cheaper base for our tours with great traffic connection, on the other hand almost all enormously hard, questions to answer and wishes to fulfill ( Daniela in the restaurant I would like to especially stress) read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Peter
OK., but ohmne charm
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • June 2012
Ok., if you the room only for sleeping uses; the usual dreadful hotel decor; great concept for practically oriented people (the station, ticket for public transport included) read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Rainer
Good hotel directly on the ostbahnhof
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • June 2012
The intercityhotel is located directly at the station. Musty room, about 20 meters ² large, with a desk, coffee maker, LCD TV and modern bathroom. Very good sound Proofing - the train station is not to be heard. Good breakfast buffet. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Anna & Karl
Smoking room there are
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • June 2012
In case groups to eat reserved, it can happen, that you had to provide only at the buffet can serve yourself (no food a la carte). In the East there is however enough alternative. The hotel itself could in any weather dryshod from the train station reach. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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