Hotel Sheraton Gambia Resort & Spa(4.5 stars)

Isla Suasi View on map

Average rating

24 hotel reviews

    Rating by categories

  • Hotel in general
    5.0
  • Room
    5.3
  • Service
    5.3
  • Location
    5.4
  • Food and Drinks
    5.4
  • Sport & entertain
    5.5
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11 hotel reviews for undefinedsorted by travel date
Christiane
Perfect deceleration
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
For stressed tourists is the place to relax. One of the poorest countries the world can lessons, to relax. The hotel was neat and clean, the inclusive services a bit poor (little drinks). There is free of charge wi-fi in the lobby and internet computers, their use for 30 minutes is free. The guests are vorbiegend british. read hotel review
  • Room
    5.0

    Our room was nice. Bed with a view of the sea and generous shower. Kettle and fridge. Safety deposit box room is free. Flat screen tv, however without german transmitters. Terrace with two armchairs and a small table. Views of the sea!

  • Gastronomy
    5.0

    There were restaurants and bars a short drive away, we however not visited. In the hotel there was at lunch and in the evenings next to live cooking a large salad bar and several warm dishes, with fish, beef, lamb, poultry and vegetables, to choose from. The food was really good, with local and international dishes. The breakfast is also mixed. Freshly made eggs and pancakes and waffles. For dinner there was live music!

  • Service
    6.0

    In the hotel there are very much and very friendly staff, that was a bit slow, but very accommodating is. All have a very quick-wittedness and register every friendly guests. We were always quickly and served in a friendly manner. All employees are very interested in one thing and speak english.

  • Sport & Leisure
    5.0

    Versatile fitness centre with trainer, relaxation room and outdoor swimming pool. Spa with a sauna and steam room. Massage treatments on booking. On request in the open (covered for shade). A large pool is at sea level. All beach chairs were with cushions and beach towels free to be changed. Umbrellas available. Chairs and umbrellas are free of charge.

  • Hotel
    5.0

    For stressed tourists is the place to relax. One of the poorest countries the world can lessons, to relax. The hotel was neat and clean, the inclusive services a bit poor (little drinks). There is free of charge wi-fi in the lobby and internet computers, their use for 30 minutes is free. The guests are vorbiegend british.

  • Location
    6.0

    The hotel is situated right at the sea and provides a nice, spacious area. The place brufut is somewhat remote and so is the hotel rather for relaxing, as for a distinctive night life suitably. To the airport you can travel approximately 20 minutes, in the capital banjul, depending on the driver and traffic, 30-45 minutes the hotel has it's own taxi rank. Excursions could directly from the hotel be booked.

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Marion
Very recommendable hotel
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
In january we were in this hotel, and i have to say we felt very good. Already in the hallway to the room we loved it, even though we in the evening arrived. The room was simple only ingeniously, with a big shower in the room (after showering was moisture through the great air ventilation quickly disappeared). Although the hotel is already somewhat older and therefore has signs of wear (as german hotels after a few years ago), but you can very be comfortable. The entire staff lwar always very friendly, accommodating and us despite the lack of english always ... tried to mediate. With a small dictionary and the corresponding gesture and facial expression has it works well (staff really makes an effort german to learn). German guests were in the minority, but from our guide Ulrike (Neckermann Reisen) we experienced, that one in case of any problems at francois may (he understands and speaks also german). The food was of good quality, varied and the buffet offered something for everyone. Everything was clean and tidy. The beach is good suitable for walks, but you have to a little hard Stewed his because of the many ' boomster'. In hotel and beach area of the hotel not a problem as it through security and policy is secured. What we liked very much we daily live music. Our summary it was a very nice relaxing vacation and we would gladly come again. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Christine
Atmosphere and luxury after Senegalrundreise archived
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • March 2012
The hotel offers rest and relaxation without large animation and events, the commitment you can think only 'wow', the check in comfortably sit in really personal on the sea, friendly people everywhere, The food was very exquisitely and diverse, the food was also very good and the overall no way all inclusive great on first and last day remarkable. The room was optimal furnished and very tasty and of course the view was on the Atlantic ocean and the Baoabbäume and palm trees very nice. I also have the spa area very nice, properly steam bath and a small Finnish ... sauna, comfy shower and towels, the elegant atmosphere high above the sea with thick cushions on the beach chairs for the small pool to rest and water to drink there was in the fitness centre next door, also decent. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Tom
never again Sheraton Gambia archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
the hotel is partly very run down, although it isn't very old, not a Sheraton standard. the management was not customer friendly, we had of 05 am. Until 16 o'clock on our room wait, although it was available. the same on the final day, room was available and we had to for a late check out normal until 6 o'clock 57 euros costs a full day of 100 euros figures, because the room different allegedly was occupied, so the statement of the manager? this hotel has one of the most expensive drink prices we in the Gambia have seen, were ... all in all 15 days. read hotel review
  • Room
    3.0

    Rooms so far OK, but not a Sheraton standard

  • Gastronomy
    3.0

    We had only breakfast, everyday the same buffet, nothing African, boring.

  • Service
    3.0

    The employees are hard-working with a little tip.

  • Sport & Leisure
    1.0

    Hardly animation, nothing nearby (Jet skiing, quad and so on) You have to with the taxi after Senegambia drive to a bit of variety to have.

  • Hotel
    2.0

    the hotel is partly very run down, although it isn't very old, not a Sheraton standard. the management was not customer friendly, we had of 05 am. Until 16 o'clock on our room wait, although it was available. the same on the final day, room was available and we had to for a late check out normal until 6 o'clock 57 euros costs a full day of 100 euros figures, because the room different allegedly was occupied, so the statement of the manager? this hotel has one of the most expensive drink prices we in the Gambia have seen, were all in all 15 days.

  • Location
    3.0

    Hotel is very remote. the beach is beautiful. the pool looks, as he would not finished and you would have a swim-up-bar forget.

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Regina
more relaxing, quiet and ungestresster beach vacation archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
A hotel with special construction, beautiful strange architecture. Times which completely different. The first impression it was very good. After a lift ride from the front desk in the lowest floor is one with a wonderful view of the swimming pool and the sea surprised. Great made. breakfast, all inclusive or half board as performance in use. German guests were in the minority, there were English in the first place, Dutch and more nationalities. read hotel review
  • Room
    6.0

    We found the Baobab-room very good. It was comfortable, room was enough also in the closets, large TV area-only no German Text, kettle tea or coffee, hair dryer, telephone, balcony first floor and fresh towels. The furnishings is OK. We need not more on vacation.

  • Gastronomy
    6.0

    A dining room with indoor and outdoor courts-view of the sea- wonderful. The buffet had something for everyone, variety was also available. Drinks with and without ice there was time of day. Everything was clean and we were quickly (African) served. had you want at the beach to eat, you got the dorthingeliefert. But everyone has his style.

  • Service
    6.0

    the staff are always friendly and attempted in English everything to mediate. Experiments with a few German words were also good. We had a lot of fun. We were satisfied and could easily communicate. cleaning of the rooms and bedlinen were always OK. in our opinion there was small Dankespräsente. These are always welcome - everywhere -(if you get the proportions looks, gives you want. )

  • Sport & Leisure
    5.0

    Handball or aerobics were offered. The inlet was kept within limits. the beach was cleaned every day. The pool was also OK, cold but very clean. For every guest there were sufficient beach chairs with cushions and always fresh towels. For a small thank you it was still better. It was everything correct and always friendly. A shower ( could be better) was available.

  • Hotel
    6.0

    A hotel with special construction, beautiful strange architecture. Times which completely different. The first impression it was very good. After a lift ride from the front desk in the lowest floor is one with a wonderful view of the swimming pool and the sea surprised. Great made. breakfast, all inclusive or half board as performance in use. German guests were in the minority, there were English in the first place, Dutch and more nationalities.

  • Location
    6.0

    Hotel is located in a remote place. Next small Fishing village about 2 kilometers away. Capital Banjul 30 minutes by taxi. From the airport it is also just about 30 minutes options for shopping directly only in Banjul or on the way to small Stands. No vendors at the beach. For beach walks you sometimes mentioned, this is probably it. Offered excursions, one can use. 1 day Senegal with small Tiersafari, you should really go. Here you can also the locals a ferry ride experience. Gambia has hardly animals and thus should the crocodiles and monkeys show.

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Frank
Quality with drawbacks archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2012
German clearly underrepresented, since mainly English and Dutch all inclusive. guests. Nevertheless all in all more of an upscale audience. Very friendly and helpful staff. Food quality was good, variety however limited. In particular no choice greater range of fresh fruit in the breakfast and dinner (often only watermelon). No choice fresh juices. Room large, nice and mordernly decorated, immediate view of the sea, absolute peace, however also here, like everywhere in the hotel, 'african' defects in the cleanliness, service( sometimes missing in the afternoon after cleaning of the rooms completely all towels, but after complaints rapid fixed) and structure. ... Pool area not appealing. Beach was very nice. Good beach chairs and towel service. Absolutely poor public ablutions! Spa not comparable with European Standards and qualitätsanmutung. For the country and the quality of the offer all in all too high price. This also applies to the rest of the hotel. Here definitely all inclusive. book, since otherwise more and direct environment without Essensalternativen in walking distance. Definitely excursions by taxi and the Guide (not over tour operators, since too expensive) to make! read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    2.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Michael
more relaxing Afrikaurlaub archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
the complex is really nice and spacious. The entertainment shows minor flaws. read hotel review
  • Room
    6.0

    commodious, clean rooms with beautiful african decorations. TV flat screen, A/C and fridge available.

  • Gastronomy
    5.0

    varied, good kitchen. Despite all inclusive everything was love vill prepared and served. All inclusive in the Gambia very recommendable.

  • Service
    6.0

    everywhere, very friendly people.

  • Sport & Leisure
    5.0

    During lunch and dinner nice african musical performances. The pool was clean however missing showers and foot pool.

  • Hotel
    5.0

    the complex is really nice and spacious. The entertainment shows minor flaws.

  • Location
    6.0

    Wonderful long sandy beach. High-Summer Temperatures. The distance to the Capital is pleasant. For party there are people travelling nearby (1 hour hike) a 'party mile'.

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Wolfgang
Moderate disappointment archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2012
the hotel is quite run down, sollm 2007 built it has been, but a considerable older impression read hotel review
  • Room
    4.0

    Beach front room 0. K. great effort in the cleaning was not given.

  • Gastronomy
    3.0

    Food and lukewarm. fruit: 3 sorts of Papaya (mostly immature), pineapple (sour and woody), watermelon. Juices: only 2 fresh, Rest: bag

  • Service
    3.0

    Were about 6 o'clock in the morning in the hotel. Our room but it should be around 14 hours. If you arrive very tired (a short flight) that is more than unpleasant. On the sofa in the lobby sleep in five star hotel? Not A Sheraton standard. the room we got then 3:30 P. M., even though it was already in the morning. No support from Neckermanntravel guide. on the contrary: pointed to conditions!

  • Sport & Leisure
    2.0

    Entertainment didn't take place. volleyball: no net, but several times leash, field neglected. Ball at guests distributed.

  • Hotel
    3.0

    the hotel is quite run down, sollm 2007 built it has been, but a considerable older impression

  • Location
    4.0

    beautiful beach area. Beach was always kept clean.

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Markus
Never been to such a bad five star hotel been! archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2011
The hotel is located in a miserable state. Very many defective parts, mold in the shower, dirty bed sheets. The food is every day identical, the breakfast unimaginative, fresh juice does not exist. Internet is extremely expensive and funktiomiert mostly not at all read hotel review
  • Room
    1.0

    Unclean, until neglected, mold on the walls and the ceiling, dirty bed sheets, towels are nevertheless on the floor were changed.

  • Gastronomy
    1.0

    See above, extremely simple lower quality (Products either overcooked or tough, fish only well done)

  • Service
    1.0

    The staff plays the cell phone (SMS) than that it is the customer care, the management writes everything on, is however incompetent the to fulfill.

  • Sport & Leisure
    1.0

    Does not take place, Animatiopn consists of water aerobics for women, by a Bumster

  • Hotel
    1.0

    The hotel is located in a miserable state. Very many defective parts, mold in the shower, dirty bed sheets. The food is every day identical, the breakfast unimaginative, fresh juice does not exist. Internet is extremely expensive and funktiomiert mostly not at all

  • Location
    5.0

    Great location at the beach, but far from everything other, no shopping possibilities or pub restaurants easily reachable on foot ( about 5 kilometers away) Hotelnahestehende taxis to 12,65 euros for two hours pub free to 0.25 euro.

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Christiane
tour operators Neckermann archived
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2011
This hotel for fourteen days and it only in terms of the restaurant was found to be of regret it. On the day of arrival until 3:00 P. M. of 6:30 A. M. without eating and drinking in full garb at the beach and to our room maintained. Understanding travel guide zero, have to deal with complaints was not impressive cared, are still all too old. Never again Neckermann, this was the second time we bad luck had. Really important this hotel is to be commended, it deserves its stars to 100 per cent. read hotel review
  • Room
    6.0

    Great room, any time again. Service and cleanliness absolutely okay, nobody is there only for a tip.

  • Gastronomy
    6.0

    Food varied and delicious, if you want something other writes has no idea cooking.

  • Service
    6.0

    Very, very friendly staff, always attentive and hard-working. Just as you forest inside ruftt.

  • Sport & Leisure
    5.0

    Everything was clean, nothing negative.

  • Hotel
    6.0

    This hotel for fourteen days and it only in terms of the restaurant was found to be of regret it. On the day of arrival until 3:00 P. M. of 6:30 A. M. without eating and drinking in full garb at the beach and to our room maintained. Understanding travel guide zero, have to deal with complaints was not impressive cared, are still all too old. Never again Neckermann, this was the second time we bad luck had. Really important this hotel is to be commended, it deserves its stars to 100 per cent.

  • Location
    5.0

    Sorry we are not much on the way, but what we have done was OK.

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Tanja
A big disappointment archived
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • November 2011
In any case, this hotel is the usual Sheraton standards. To the announced four stars is still very much. The hotel lies fantastic on a sandy beach, but the complex is in need of renovation and neglected. The staff has been trained and the management didn't have to worry much further organizational, before one can further recommend this hotel. A shame! read hotel review
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.7
    Competence (handling complaints)
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    5.0
  • Location
    2.8
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
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