1 hotel reviews in Englishsorted by travel date
Birthday surprise ruined, chased out by manager archived
- Hotel not recommended
- Beach holiday
- December 2008
Utterly disappointed with their professionalism - travellers to Singapore should be forewarned of their management's poor service attitude! Faulty Entry Scanner: Spoiled scanner ruined (paid) birthday surprise, duty manager denied responsibility for it. When probed further on the hotel's actions should the scanner problem cannot be resolved, the manager responded that entire scanner system would have to be replaced, at the expense of our precious time and money paid for the Rooftop Suite. Unhappy with the arrangement, we demanded reasonable action to be taken - only to be told rudely (and without any apology nor explanation) by the manager to ... check out immediately and leave. After-Sales Service: Lodged formal complaint to hotel management about the manager's poor attitude, yet only received a templated and insincere apology. When personal apology from the responsible duty manager involved was requested, it was never received.