Hotel Iberostar Costa Canaria(4 stars)

Las Retamas, 1 35100 Playa San Agustín Show map

Average rating

337 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.1
  • Service
    5.3
  • Location
    5.1
  • Food and Drinks
    5.1
  • Sport & entertain
    4.9
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118 hotel reviews in Englishsorted by travel date
Brian
Great holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2013
We have just returned from our fourth visit to the Costa Canaria and had a great time. The location of the hotel is perfect for us. We can stroll through the lovely garden down to the sea front and walk for as many hours as we want along the beach or the promenade. The rooms are spacious, clean and comfortable with fantastic view over the sea. There is a wide selection of good food available in the restaurant and all the staff throughout the hotel are cheerful, hardworking and friendly. They always make us feel that we are special. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Kalle
Well, lack of repair of the abfuss not recommendation.
  • Hotel not recommended
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
+ +proximity to the beach, not too crowded at the beach. Reserved loungers by the pool super, saves annoyance. -okay food, however after a week it becomes boring. Pool not heated. The room lack details, like a pencil and pad, a bible as world-wide usual missed (i need er not, i wanted to but mention). Unfortunately a not properly expiring shower drain, after three-time complaint not fixed, so you stood in the shower in the water. Should the next guest also now, sorry. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Hans-Peter
Erwachsenenfreundlich! Relaxation without shouting!
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
For the vacation of adults good and cheap located hotel. Definitely recommendable! The fitness room (facilities) is improvement. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    3.0
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Noreen
Clean hotel to the peace find
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
We have the peace and quiet looked for and found them. It was a pleasant relaxing vacation. Nice hotel for the older generation. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    3.0
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Günter & Lydia
Christmas vacation without stress
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
A very pleasant hotel for seniors. The rooms are big enough, clean and tidy. Friendly staff in all areas. Cosy bar and the outside terraces tempt to linger we had all-inclusive and were until the departure friendly and accommodating served. The guests are german and english in the majority. To be highlighted is the for the duration of the vacation the personally reserved couches are available. read more
  • Room
    6.0

    We had a room with a sea view and balcony, the size was adequate. The mattresses the beds weren't worn. The carpet in the room must be replaced the charge for the safe we found too expensive. Bathroom and toilet was okay. Every day it was cleaned and it was very clean.

  • Gastronomy
    5.0

    Enough room available for all of the guest. The meals were varied, repeated however already after a week, but since it so many varied food, it has nothing special disturbed. The cleanliness was excellent, the used dishes were immediately removed, the tablecloths were changed after every meal no matter wether breakfast. Lunch or dinner, Drinks there was which one wanted and as often as you wanted always enough of a smiling waiter served.

  • Service
    6.0

    We are only very friendly staff encountered, the us with a handshake than old friends welcomed. Also without extra tip we were always served immediately with a smile. Language was english, german, spanish mixed. The room was cleaned thoroughly, every day fresh towels and special requests were fulfilled immediately.

  • Sport & Entertainment
    5.0

    Entertainment was discreet and on the older audience. The pools were clean and tidy but very cold. We had the last 3 days anger, as the lifeguard our with tickets reserved beach chairs at other guests give. He claimed the cards would be not available been, other guests have observed that our cards away. The new guests were not ready our reserved chairs to vacate. The management was the disaster helplessly and we were looking for us in for the last days another place around more trouble to avoid

  • Hotel
    6.0

    A very pleasant hotel for seniors. The rooms are big enough, clean and tidy. Friendly staff in all areas. Cosy bar and the outside terraces tempt to linger we had all-inclusive and were until the departure friendly and accommodating served. The guests are german and english in the majority. To be highlighted is the for the duration of the vacation the personally reserved couches are available.

  • Location
    5.0

    The hotel lies at the beach promenade, the garden through a gate, to reach is. With the room card is the passage to open. At the beach along to Maspalomas walk. Opposite the hotel is a small mall, restaurant and the hospital. The bus stop is here, where you have to take a bus to neighboring towns to drive can.

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Gerd
Iberostar with old charm
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
Size and number of rooms alright Good condition, very clean Missing wi-fi, should actually be standard, otherwise ok. Preferred by 50 + (rather 60+) read more
  • Room
    4.0

    With the exception of outdated tv equipment from the early 80. and lack of space and lack of wi-fi the rooms are in accordance with the architecture optimally built. Everything was clean. Here and there small repairs necessary, but always very clean.

  • Gastronomy
    4.0

    It's good value for money not. For our stay for christmas and new year's the additional charges apply only new year's eve in a corresponding performance ratio. Otherwise the selection satisfactory to good, on the value for money changed. Of course you could otherwise about the food nothing nnegatives say.

  • Service
    5.0

    Consistently in all areas good to very good

  • Sport & Entertainment
    0
  • Hotel
    5.0

    Size and number of rooms alright Good condition, very clean Missing wi-fi, should actually be standard, otherwise ok. Preferred by 50 + (rather 60+)

  • Location
    5.0

    Location very good. Not far from the airport. Shopping in the neighboring areas possible, absolutely sufficient, night life is missing, demand is however low Very good connection to public transport Perfect for relaxing vacation

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Reinhold
Great vacation at costa canaria, gladly again at any time
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel makes immediately a good impression. The staff at reception is exceedingly friendly and speaks german. The hotel is very clean and tidy and specially developed. The large hall in front of the bar is comfortably furnished with sofas and armchairs. The hotel is not that huge, but still manageable. We had booked all inclusive and were optimally looked after. Because the hotel only starting from 14 years can be booked, is the average age of the guests accordingly not so low. As guests were while we were there next to german guests also many british people and some ... scandianavians present. read more
  • Room
    5.0

    The rooms are ample for the size. The beds are okay and the balcony is large enough and in very good condition. The toilet and the bathroom are also large enough and very clean.

  • Gastronomy
    5.0

    The restaurant was always a place. There was no overcrowding. The cleanliness was very good. Here there is nothing to complain about. The used plates were cleared away immediately. The food was afternoons and evenings in buffet form and always very good and varied. Here each something finds. Also in the bar you can spend the evening in comfortable seat. A tip the staff increased the already great service still a bit more.

  • Service
    6.0

    The staff has always a smile and a greeting on their lips. The german language skills are ok. The room was always brilliantly cleaned and was in good condition.

  • Sport & Entertainment
    5.0

    There is by the pool enough chairs, the one with reservierungskarten, the one with arrival at reception shall, for the period of your stay can reserve.

  • Hotel
    5.0

    The hotel makes immediately a good impression. The staff at reception is exceedingly friendly and speaks german. The hotel is very clean and tidy and specially developed. The large hall in front of the bar is comfortably furnished with sofas and armchairs. The hotel is not that huge, but still manageable. We had booked all inclusive and were optimally looked after. Because the hotel only starting from 14 years can be booked, is the average age of the guests accordingly not so low. As guests were while we were there next to german guests also many british people and some scandianavians present.

  • Location
    5.0

    The hotel is located, only separated by the beach promenade, directly at the beach. The gate of the area to the beach can be opened with the room card. On the beautiful and well-tended small premises pools and a lovely garden with palms and the pool bar. For shopping is opposite at the back of the hotel a shopping mall and in about 1 kilometer away towards the Playa del Ingles. The bus stop is also on the back of the hotel. From here you can by bus in every direction in the south or to Las Palmas go.

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Silvia
Good location of the hotel however with small defects
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2012
We stayed over christmas with the family (40-77 years) there. Overall a beautiful hotel especially the location at the beach was lovely. The booked ocean view was through a large car parking a bit troubled. The wait for the frischgebratenen eggs fraud in the morning up to 20 minutes \u263a. The dinner was in taste and quality within limits. We had for the price a little more benefit expected. Tip: sea view the pool look book. The hotel guests were in the average age of 60 that might have been due to the season. Disabled people preferred booked. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
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Monika
Iberostar never again
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • December 2012
Never again, age limit from 14 means 60 upwards, particular, the newcomers do not like to welcome. The mattress on the right side was so bad, that one spring in back had. The room was located directly over the bar, our son 27 years, had a room with a view of the bardach. The staff were except for the men in the counters, both pool bar, as well as evening bar, all very pleasant. On the day of departure around 5 after 12:00 o'clock examined, whether the room has been evacuated. The all inclusive wristband has been removed immediately ..., and through a voucher for eating and drinking replaced. With flights only at night, you had to stop for the rest of the day to pay. The bar, castle at 23:45 o'clock the haupttür, in the first days you got until 24:00 o'clock something to drink, the last week was partly already around 5 to 10 minutes before 24 o'clock the bar closed, at 01:00 o'clock the lights in the outdoor area automatically from. However the crowning was, that on different days in the morning the chain saw concerned and a tree was taken. It was not only noise, but also still smell from the electric saw. Four star?! Never again no matter in what country a Iberostar! read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
  • Hotel
    4.7
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Sylvia
'altenheim' under palm trees
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2012
If you no high expectations has, the hotel is absolutely recommendable because of the access to the beach. read more
  • Room
    3.0

    Rooms are large, bathroom with walk-in shower very pleasant. , the cleaning of the rooms is ok, very fast. Room unfortunately totally worn, renovation is needed, especially the old overall soiled carpeting carpets, paint and new bedding are necessary, new balcony furniture. Air conditioning when booking offered (and expensive paid) and simply turned off! So, definitely when booking in advance in writing, whether the catalog offered air conditioning at all in function.!

  • Gastronomy
    3.0

    Gastronomy rather moderate, the dinner is simply, one time at the 'show cooking', breakfast not very varied, but everything available, salmon or shaving. Ham only 3 times in 12 days, only on sundays sparkling wine for breakfast, although al-in hotel

  • Service
    5.0

    All hotel staff were friendly, good german language skills. Room cleaning okay, this is very fast. Complaints are taken serious, flaws taken care of immediately

  • Sport & Entertainment
    3.0

    Almost no, 2/3 even on weekdays there were activities. Children are in this hotel not allowed and will be herausgeschmissen, we had friends the hotel and were asked to to go! There is lots of old german informers.

  • Hotel
    4.0

    If you no high expectations has, the hotel is absolutely recommendable because of the access to the beach.

  • Location
    5.0

    Very good beach location, only a couple of minutes through the garden, for excursions and restaurant-visit car recommended.

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Erika
A lovely vacation
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • November 2012
A pleasant hotel close to the beach. The most rooms have a sea view. The garden plant with the pool is well maintained. The staff at the hotel is friendly and for the wishes of the guests open. The evening events are interesting and Varied. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
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John & Sue
One of the best hotels we have stayed in.
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2012
The Hotel Iberostar Costa Canaria has nice spacious rooms and plenty of them, the reception is clean and welcoming. We stayed all-inclusive. We are Britsh Aged Both 68. read more
  • Room
    6.0

    The rooms are spacious, the bathrooms are nice and big with all you the little extras to make it comfortable. The air conditioning is sometimes a little inafficient but no one spends much time in their rooms. Terraces are spotlessly clean, we have never used the mini bar, no need.A safe is a must. The TV shows all european programms and if you want CNN and the BBC news you've got it. The bulding it's self is smart and clean and every effort keeps it that way.

  • Gastronomy
    6.0

    There are two bars and two main restaurants/ bars also a small restaurant used for the Tapas Night and Romantic Dinner. The quality of the food and drinks in all these venues are in my opinion wonderful. I always like to tipp for good serive and this I do frequently at this hotel.

  • Service
    5.0

    The staff are among the friendliest poeple we have ever met, always polite and willing to help, and they all speak good English, German, Dutch and some even Swedish. They welcome compliments from the guests and seem very pleased to receive them.

  • Sport & Entertainment
    6.0

    I find that the Animation team do a very good job in orginising games, sports and compitions. The best is great, well covered by life guards, plenty of showers. The hotel pool is well mantained and also has a perminant life guard, there are loads of sunbeds and with the ticket system there are plenty to go around.

  • Hotel
    6.0

    The Hotel Iberostar Costa Canaria has nice spacious rooms and plenty of them, the reception is clean and welcoming. We stayed all-inclusive. We are Britsh Aged Both 68.

  • Location
    6.0

    The location of the hotel is ideal for bus and taxi travel which are both reasonably priced. It is approximately 45minutes from Las Palmas Airport and there are many places to visit like Mas Malomas and the Faro Lighthouse. Many excursions are available if required, the Island tour one comes to mind.

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Carlo
The cross with the smokers
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2012
Iberostar Costa canaria four stars, San Agustin. With the hotel and its achievements were we happy. The staff are friendly and helpful, should however in mahlzeitenbereich /service a better training are subject. The premises are partly renovated, pools and garden are well maintained. The large problem of the hotel the smokers! Instruction to, that neither in the rooms, nor on the balcony absolute ban on smoking is, are slowly available. Prohibition signs on the balconies there was only for towels on the railing. So are smokers very frank and without interference of the hotel on the legal rules. Our neighbor ..., a heavy smoker, the times at night and in the morning already 05.30 on the balcony smoked took no consideration for the adjoining room and woke this nightly through in the rooms drawn clouds of smoke the surrounding guests. Despite complaint and a written invitation the front desk, the smoke to adjust in the following nights weitergeraucht. - without consequences! - This behavior gives us to think, our sleep was during the whole vacation period disturbed. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    4.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Martin
Expected more
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2012
Size of room and facilities are great, but nevertheless could the room again painting! It was clean in the entire hotel. Service was also in all areas great! There was always enough to eat, but unfortunately was the quality for a namenhaftes hotel rather adequate as well. Both the selection and the taste and the heat. The hotel's location is good, you have peace and nevertheless you have to only 10 minutes until to Playa del Ingles go. For the price you get definitely a better house Gran Canaria and also in the San Augustin read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.7
    Quality of the beach
    2.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Günter & Eveline
For people who peace ideal
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2012
This is our 4b vacation although not the newest standard, but we felt there very well. Friendly staff, good food, great palm trees garden, absolute peace read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Hannelore
Improvements were possible
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2012
It is in need of renovation in the rooms. The food is good, that means everyone found something for his taste. On the basis of other Iberostar-hotels were our expectations however higher. read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Christel
Top hotel
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • October 2012
Very beautiful hotel. Service, food and entertainment were very good. I drive next year in the autumn to go back. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.3
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Gabriele
Seniors hotel
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • October 2012
The staff are very friendly and almost everyone in the hotel has speak German. The cleanliness not too short. The hotel is but rather a seniors domiziel, the average age was about 60 + location. read more
  • Room
    5.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Gisela
Relaxing vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
Hotel for people who rest and relaxation search. Somewhat older audience, it was very quiet! Gentle animation, evening entertainment matter of taste! Was definitely not mine. Very pleasant: feast allocated loungers on the whole time of vacation! read more
  • Room
    5.0

    Large room with a balcony and direct view of the sea wonderful view! Facilities was all right - bath very spacious!

  • Gastronomy
    5.0

    Food could be been more diverse ( all inclusive) - but it was always everything there: from freshly squeezed juice over freshly prepared meat- and fish dishes, salads fruit, desserts and so on quality was always very good.

  • Service
    5.0

    Friendly staff - also spoke German, daily thorough cleaning of the rooms - no reason to complaints!

  • Sport & Entertainment
    5.0

    Animation was not used - pool area was very clean.

  • Hotel
    5.0

    Hotel for people who rest and relaxation search. Somewhat older audience, it was very quiet! Gentle animation, evening entertainment matter of taste! Was definitely not mine. Very pleasant: feast allocated loungers on the whole time of vacation!

  • Location
    5.0

    Beach in the immediate area - only over the Üferpromenade from the wonderful hotel garden separately. Also very quiet, a few tourists. At the weekend many spanish families - but nevertheless manageable! Very clean! There are shops dkkret in front of the hotel, also rental car station, a 10-minute walk to a larger shopping center. Bus station directly in front of the hotel. To Playa des Ingles around 45 minutes away on foot - you can comfortably over the promenade to reach!

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Marlies
Nice hotel with direct access to beach
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
A great hotel, if you looking for peace and quiet, possibilities for recreation there are however in the neighboring town more than enough. The hotel has we enjoyed it so much, that we for 2013 already booked read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.6
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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