Hotel Iberostar Grand Paraiso^{(5 stars)}

Over the rooms it gives to report not much. The size was more than adequate and the condition and the cleanliness the room also. There was a well stocked mini bar with various drinks, the every day refilled and even a coffee maker was available. The cleaning was spotless and the air conditioning worked perfectly.

There are two buffet-style restaurant and, in addition, four other restaurants, but where a table has to be reserved. The cleanliness and hygiene in the restaurants was exemplary. The scope and the quality the food no wishes open and i can't imagine, that it is also possibly a small something to moan there is. Every evening there was another slogan, as for example mexican evening, italian evening, brazilian-american or international buffet. It is certainly also a tip was expected, but what i, as already mentioned, of course, think. The service but not bad, if one times no tip has been made. The staff is always polite and for the physical wellbeing of the guests concerned, independent of the tips.

The service is incredibly well and german, from the service desert Germany come, totally unusual. All waiters, butler or the other staff, such as cleaners or concierge are exceedingly friendly and i am not a come across the rude or surly was. It but all speak only english, what you need to know and it would be recommendable before to prepare the way. A butler, called jesus, sprucht very good german, but this is the exception. We liked really all there and no stress. The cleaning of the rooms was excellent and tips on our part for these exceptional service of course.

The sports offer is very varied and there is also a small gym with the best equipment, three treadmills, two cross-trainers. The area is well air-conditioned and there are towels and water to drink. The entertainers do their jobs very good and but not intrusive. If you don't want to take part, it must also not and still you are the guests the don't want to animation very friendly and interested in your well-being. In the evening there was always a show program which we didn't visit, since 10:00 p. m. simply too late. At the pools there were enough chairs, however was the annoying habit, that early in the morning the loungers already were occupied, which i only from Mallorca know and what a 5 star hotel not worthy. That is the only negative and therefore, there were only 5 suns.

A beautiful, clean, well-maintained hotel with all-inclusive offer, which leaves nothing to be desired. The room is very big and very well maintained, the bathroom has two sink, shower and tub, and a loggia with hängekorb and sitzsofa and ceiling fan. All in all a dream hotel and simply only indescribable. Wifi is but not in the room, but only in of the lobby accessible, unless you have a laptop for you on request cable is. There are about 80% americans and canadians and the rest distributed au german, dutch, italian and a handful of russians. As there were only adults access is the average age when 40-50-year-old and older.

There are four further hotels in the hotel, the visitors of the Grand Hotel with may be used, but conversely the guests the other hotels the Grand Hotel not to use. The complex is paradisiacly nice and was always well-kept. Nearby is a golf course and a shopping center, as well as a disco. The airport is not very far away and directly in front of the hotel is a stop for a shuttle taxi to puerto morelos (20 pesos = 1,20-1,50 Euro). For the drive to Playa del Carmen you can from the hotel lindo for 50 pesos (about 3,00 Euro) with a shuttle service and the three times daily (9:00 a. m., 11:00 a. m. and 2:00 p. m.).

The rooms are pleasantly large and well equipped. The bathroom has a shower, two sinks, tub and separate toilet. The air conditioning is to be governed well and quiet. The mini bar after private be stocked daily. A coffee maker is available. The whole decor was in good condition. The balcony features a comfortable couch and a hängekorb.

In the hotel there was next to the buffet restaurant there were four specialty restaurants: italian, surf & turf, japanese and gourmet restaurant. We have up to the japanese tried everything. Best liked the steakhouse surf & turf, the italians disappointed and the advertised gourmet restaurant was not to high expectations. Were laudable the buffets, the no wishes open left. Daily there was lobster and steaks from the grill and changing themed buffets. The restaurants were very clean and the service met every request.

The friendliness of the staff left nothing to be desired, no matter wether with or without tips. With english everything was possible. German was hardly spoken. The rooms were twice cleaned daily, even in temporal wishes concerning the room cleaning was mentioned. A medical center is the hotel, we didn't need it.

The entertainment was reserved and pleasant unobtrusive. Every evening there was different mottoshows. At the beach there were enough comfortable lounge chairs under parasols available, even if the reserve as everywhere its flowers floats. Service was by the pool as well as at the beach very good, drinks were served and sun creams and magazines. Daily the beach raked and was very clean and well cared for.

Near the rooms it acts exclusively to junior suites. We had a room in the main building overlooking the pool to the sea. The room was in a good state and was twice cleaned daily. Small flaws such as a defective bilderleuchte looks like way. Lan connection the rooms, wi-fi only in the lobby. Predominantly americans and canadians, a few russian, german we didn't hear.

The hotel is directly at the fine sandy beach, but directly in front of the hotel many stones in the water holds. The hotel lies somewhere in the middle of nowhere. To the airport it takes about 30 minutes. To Cancun good 45 minutes and to Playa del Carmen about 20 minutes. The hotel features a small shopping center and various shops. Taxis are available available.

Large! 2 sink in the bathroom. Jacuzzi (what?) Minibar was re-filled every day. The butler promised us, the mini bar according to our wishes refill. Unfortunately never happened, it was always directly refilled. The butler... What is it there, except friendly smiling over the corridor to walk? More, he needs not appear to do.

Restaurants all air-conditioned. You want outside on the terrace sit, must be mostly extra set up. We had twice gala dinner, which is not spectacular from the rest difference, since all the same were good. Hummer in great profusion... It was always clean and it was constantly refilled. Each restaurant. I think the 'gourmet restaurant' worst, the from the concierge so highly praised. Stupid, that the specialty restaurants always in advance must book (several days!). Sits one then in it, are more than half all tables free. Here much wiggel for nothing. The food was good, stop us-american touch. For german taste not hot enough, it lacked often salt. But the americans like it just as much and the mostly convention/is, you have to probably pay off.

The staff was always friendly and accommodating. However also always right reserved. The service was good and attentive. The room cleaning was always very good. There is a doctor in the complex. This looked my injury however only superficial and sent me then to Cancun. In practice in the hotel complex there is obviously no special equipment. You will be in the hospiten to Cancun skillfully. You there, are extremely high medical expenses of. I guess urgently to a auslandsverischerung. When i did a x-ray of the hand 500 American Dollar cost! ( good that i assured am ☺ )

Beach and pool very nice. While we were there was fully booked. There were missing beach chairs at the beach and at the pool. Most beach chairs were already reserved mornings and remained then the whole day empty. The usual issue stop.

All-inclusive, as here already described. Very neat. Great beds. Many americans and canadians, but almost everybody was already times in Germany and tell gladly about xd.

To Playa del Carmen it was about 25 kilometer (taxi 25 Dollar, journey 25 minutes. To Cancun about 65 kilometer (taxi 55 Dollar, journey time about 45 minutes). Location of the hotel somewhere in the middle of nowhere.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

4.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

5.0

Competence (handling complaints)

5.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

5.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

4.0

Other leisure activities available

5.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Family friendliness

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Other leisure activities available

5.0

Very nice large suites with a large closet and safe. Air conditioning worked great and is leíse. In the fridge were always plenty of soft drinks and water available, as well as a coffee maker with coffee utensils. The balcony is large and with a sofa and a table. In the large bathroom are 2 sinks for her and him and a hydro-massage tub, as well as a shower and hair dryer. The ethernet cable the butler get.

The hotel has a buffet restaurant and 4 specialty restaurants in the main building, plus the buffet by the pool or beach. There were at least 3 white wines and red wines from France in the specialty restaurants there were more choices. The cocktails were always freshly prepared and there was always a small decoration on the edge.

The staff in the whole complex were always very friendly and very attentive. You can tell the difference in the service (clearing of the tables, refill a drink) in events in the hotel a guide wedding roadshow with 300 people for two days. The cleaning of the rooms was perfect and this 2 times daily.

It are available: two sea water, a fresh water swimming pool and 6 jacuzzis (heated). On the hotel there is a spa with indoor swimming pool and hot tubs, fitness room, hair dresser and sauna.

The hotel is very peacefully located and is located directly at a fine sandy beach and natural beach. Nearby there is more hotels Iberostar their offer and facilities are from the guests of the Grand Hotel also be used however not vice versa. The transfer time with the taxi from the airport to the hotel takes about 20 minutes The whole Iberostar - hotel is very nice, especially the attention to detail the landscaping is very successful.

The hotel is situated in a only for Iberostar guests convenient area in which you move around freely and also the other Iberostar hotels visit and can use. Excursion destinations for example coba is 2 hours, Tulum 1,5 hours and the cenotes the 2 eyes 1 hour away.

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

4.0

Other leisure activities available

5.0

All the rooms are at least a junior suite. We had a room for ruhrpool, approximately 35 meters², beautiful bath with a large doppelflügeltüre, two washbasin, whirlpoolwanne, shower and separate toilet. Large king double bed, reading corner, desk and approximately 10 meters² balcony with hollywoodschaukel and couch - the rooms are really nice with a silent air conditioning and a ceiling fan, no more allerneuster level, but very well maintained and surely still some years without concerns usable. The mini bar is, as already written, plentiful, there is a free safe and the internet access. The cleanliness was always pristine.

The actual sahnestück of the hotel. I am't mean to offend anyone, but everyone, of this all inclusive offer in terms of eating and drinking somewhat to complain about has, the plastering else small children. We are talking about all inclusive, which in quality and scale is probably unique. A few example: - for breakfast there is a selection and fresh the no wishes open can, because it is nothing missing, the salmon on caviar, through various egg dishes, etc. Nothing is on reserve produces, 1 kilogram scrambled egg in a bowl until green is, but only small quantities of the always fresh be refilled. Therefore always everything freshly and appetizing. Fresh juice and fruit do I need not at all extra mention ;-) Lunch is served in the beach restaurant always freshly grilled lobster, fresh after its desires prepared salads, a outside grill with daily changing specialties... Tasted a dream. - evenings there are four theme restaurants, whereby especially the surf & turf with real lobster and a massive range of meat lures, or a japanese with live cooking direct at the table. I do not begrudge yes all his opinion, but whoever found complaints here should at home when mum stay!

I have in no all inclusive-hotel a better and friendlier service experienced. Everyone always had a 'hola' on the lips and smaltalk was always welcome, but everything very casually was. Statements as' only friendly if the wochenbewertung decency ' from other recessions I feel as absolute humbug and for me rather conclusions on the friendliness the score... As you forest inside shouts... Room was always top clean, evenings there is a, in the all inclusive-hotel me so far in this extent unknown, beds-service, where the bed and bath for the night prepared, pillows covered, rug and slippers provided and fresh towels ready placed, a perfumed candle lit and the mandatory ' handtuchschwan ' on the bed comes :-) I knew' normal' 5 stars hotels, but not from a all inclusive-hotel. It is in any case English or spanish, except for a few a few employees nobody speaks German! With English everything worked smoothly.

A large saltwater swimming pool in the direction of beach, a quiet pool next to the main building and indoor heated swimming pool on the other side leaves nothing to be desired. In the main pool also find a lot of animation instead, this there are two basketball at the edge. Chairs are now about 50% occupancy more than enough available, great is, that a part of the loungers circa 10 centimeter in the water is wonderful :-) the animation is designed, although nice was asked, but in a no no nachbohrt or tried to persuade. Who does not want must also not make, even if range possibilities attractive is ;-)

As more touristic I am much on the way, also in various all inclusive-hotels. What I have found is impudent the best all inclusive-hotel which I had ever entered. I am writing this recession therefore also while I am, because the impressions so completely fresh are :-) is however yes also no problem using broadband internet connection in the room! I will try in the recession not apples with pears comparable, not the ritz -Carlton Berlin with the Iberostar Grand Paraiso, as it again and again happened, but with other all inclusive-concept -hotels in Karibik. The hotel is alone already because of its size of approximately 300 beds rather manageable, although the space was plentiful dimensioned. The all inclusive is includes so much, that I have only time the like to mention, what out: - 24 hours room service with a immense range of products (at night less selection) Free breakfast en suite-easy until o'clock in the morning the solid breakfast menu on the door and then punctually the elected dishes to the room received. Daily filled mini bar, with various spirits, beers, soft drinks - not only a Cola, a beer a water, but really a choice. Broadband internet in the room free of charge. - hotel bar with a massive selection of international liquors, hitting not self-evident The types of people are too many north american, a few German, no children ( adults-only)

The hotel lies, as already extensively described, at a beautiful sandy beach, the of course not the most beautiful beach the world and directly in front of the hotel rock in the water laced, but this helps before booking a view in Holidaycheck or an examination in the catalog, so if one remains free from Überrschungen and must not later above upset. I think in Karibik also for example the beach at the Punta Cana beautiful, but it is in the eye of the beholder. The shuttle from the airport to the hotel takes with the taxi about 30 minutes, so all lot. Excursions and sightseeing by pub agencies and tour operator in abundance available, in the hotel offers dressel divers next to diving also a whole lot of water sports. In the entire complex there is also a shopping center, credit card not forget, or better yet? ;-)

Size of the bathroom

5.0

Cleanliness & linen change

5.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

5.0

Atmosphere & furnishings

6.0

Quality of food and drinks

5.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

4.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

5.0

Other leisure activities available

6.0

The junior suites were perfectly equipped and well-kept: Big bathroom with shower, whirl pool, toilet, 2 hand basins, shaving mirror and hair dryer Hallway with a closet and safe Big bedroom with a tv, dvd players and I-phone dockkingstation Good equipped living area Big balcony with a great view

The food-and offered drinks leaves nothing to the imagination. It was so rich, that the quantity very withholding, if you at least the especially delicious offers all taste would like. It is everything on the table that is good and expensive. The cooking times votes. Fish, meat and shellfish are always fresh, tender and cooked on the spot. There is for every meal time fresh bread in larger selection. Itself details are perfected, so there was for example always 6 types of butter and salt to choose from. You had the choice between the large buffet, the grill buffet and 4 à la carte restaurant. Like everywhere in Mexico should you occasionally a small tip give. The people earn very little and really deserves it.

The service is absolutely perfect. The rooms are twice daily made, included change of towels! Special requests were taken care of immediately, if something does not work, came immediately a craftsman and it addresses! Of course there is laundry -, cleaning- and schuhputzdienste. The service is absolutely perfect. The rooms are twice daily made, included change of towels! Special requests were taken care of immediately, if something does not work, came immediately a craftsman and it addresses! Of course there is laundry -, cleaning- and schuhputzdienste. The staff is always friendly and spoke besides spanish good English.

Who wanted to serve had a massive selection of sports and leisure activities. Also disco, access to the internet and shops were within the complex offered. Every evening there was in the hotel's fully air-conditioned revue theater another program. At beach and pool there were always enough loungers, protection from the sun and many towels. Also here, the all inclusive service: any drinks or small ice in between for sun lounger stituents. The pool and wellness was extensive and thought.

Hotel and complex are architecturally perfect in the surrounding the rainforest embossed landscape integrated. The interior furnishing is treated royally and is served from a host of employees perfectly maintained. The service is perfect, every wish was from our eyes. Concierge and butler service ensure, that it is missing at nothing. The rooms or better ' junior suites' are directly equipped all and are spread over several building. We had one of in the middle the hotel. The was very practically, because one everywhere now short distances and from the balcony from the fantastic animals and wildlife could see. The service was unbeatable good. You could around the hour in the room ad lib of the finest quality eating and drinking. The guests were international, with the lion's share as expected from the us has been made. The complex is so large and neatly designed, that every problem-free a place, where he was thoroughly feel welcome and completely irrespective of, whether it hot music or just peace wanted to find.

Perfect beach area, endless sandy beach, however for snorkeling completely unsuitable. At night there were always the sea turtles to oviposition. The nests were from the hotel employees lovingly marked and with colorful bands surveyed. The guests the 'grand' the neighboring schwesteranlagen with, vice versa however not. A reasonably priced hotel bus commutes to Playa del Carmen, where there are lots of shops returns. German speaking guests is most warmly side, the obligatory excursions to the Maya temples definitely not on a German speaking travel agency, but with a rental car to make. There is so little German speaking guests, that agenturbusse before and after each trip once 3a 4 hours long different hotel complex we wanted to have, in order to enough participants zusammenzukriegen. The tempelbesichtigungen is necessarily in the scorching heat instead. The you won't have to village! Not advisable also from the Jeep excursions in the Naturschutzgebiet Sian Ka' at. Nature you can see for everyone as well as not at all. It is however a excellent training for people, the camel trophy to participate. It is however not for everyone, 6 hours long the unbarmherzigste shaken and for everyone, if you one of the many open jeeps caught, also still tons dust, dirt and mud to swallow!

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

6.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Restaurants & bars in the area

6.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

6.0

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Proximity to shopping areas

5.0

Restaurants & bars in the area

6.0

Distance to the beach

6.0

The rooms are beautiful, big and not run-down. The bathroom is very generous with a shower, jacuzzi and two washbasin. Unfortunately the hotel is however very badly soundproofed, what sleep in to a real challenge power. Generally is in the morning from 06:30 a. m. the terror los. Here you can hear almost everything in the neighboring rooms going on. We had the impression, that some guests regularly all furniture in the room moving. Also the evening zimmerprogramm the neighbors not remain unheard \u263a

The offered food and drinks are top. The choice is big and diverse. The quality looks for its same. If you are under nahrungsmittelalergien suffers from, should this right at the start in the hotel announce, so that the restaurants for. A no-go: the buffet restaurant was several nights closed. Once because of the company and twice, because allegedly too few guests were there. For us and other guests incomprehensible.

The service °c in the two weeks strongly varies. Straight most, if the weekly judgment of the hotel next, could the employees for the waiters, what in the course of of the dinner beautifully annoying. Especially if larger groups (closed companies ) in the hotel were, left the service noticeably after. General however, you can from a genuinely great service speak. One notices already, that the customer a large role in this hotel plays. One notices this at the beach exactly like in the restaurants and the room service. The laundry service is really good and fast. The whole thing for cheap prices. It is a ' clinic ' on the complex available, but after the experience with everything on a cold out is overloaded.

We agree with the general positive reviews follow. The hotel is very well maintained and you get to see the whole day the cleaning team, gardener and instandhaltungsteams work. Deductions unfortunately for the beach. This is directly in front of the hotel always very clean and nice, unfortunately it is in front of the Grand Hotel but not possible to swim, as the water complete with large rocks through. Also the plastic beach chairs were nearly all damaged. However these are only a third of all loungers, since the hauptliegen from network with beautiful thick cushions are. Right next to the hotel starts actually a natural beach of, the but unfortunately a dump like. To the left the end of a walk on the beach directly on the last Iberostar hotel, since there the beach through a construction ruins ends. The average age of the guests is between 30 and 90, whereas the least guests from Germany come. We had many americans and canadians in the hotel. This also nearly all only for 7 days and are quite noisy.

The hotel lies between Cancun and Playa del Carmen directly at the beach. For excursions in both directions the hotel is centrally located. Whoever massenausflüge go without, through the bell boys at the hotel desired orders. We have also mentioned this twice. The driver was great and the prices absolutely okay.

We had a standard junior suite. First we were on the ground floor accommodated. But after next to us unreasonable mexican moved in we could in a room on the first floor change. Everything without any problems. The rooms have a large bathroom with a separate shower, separate toilet and jacuzzi -bath tub, 2 washbasin. A good hair dryer is available. Everything very clean. Mini bar in the room is refilled daily. Coffee machine, safe, telephone is available. In the morning the room completely cleaned, evenings is still time after in the bathroom and beds folded out and towels new enough.

There is a buffet restaurant and 4 specialty restaurant. All dishes were delicious and cleanly prepared. It was a quiet restaurant atmosphere. The service staff give great effort to fulfill every request and already knew after a short time the preferences of the guests. Tips are not expected. The food is international, but there were always a corner with specialities mexican kitchen. You must be as on time the specialty restaurant reserve, otherwise you will not get its preferred mealtime. 24 hours you can eat to the room order. Worked great if you get up in the morning very early a trip.

The staff are very friendly. Every really makes an effort and has a smile on the lips. With english one gets ahead here. German hardly understood. The cleaning of the rooms is very good been everything was cleaned once a day and evenings once again the towels changed and everything refilled. You can for a fee the laundry wash leave. A doctor in the resort there every day. We required a doctor, the butler organized fast and reliable transport and a lady of the hotel accompanied us the whole time. Payment was in the bar. Complaints were dealt with immediately, for example was the hair dryer defect. He was within half an hour was exchanged. The butler service also worked well. You could responsible butler and he was responsive to the concerns cared. Here i understand some negative reviews not.

Animation finds at the main pool instead of. There is also the whole day music and shouting. There is a quiet pool, here there was mostly also really peace. The only negative is the fact that at the pools not enough cleaned and made up. Until 17 o'clock you got drinks at the quiet pool. The young mexican the service makes you can really emphasize. It runs unwearyingly the whole day because of the rows and is nice and quick with the drinks there again. Towels are available free of charge available. Protection from the sun also. The hot tubs are heated.

The great hotel the huge resort is with a huge entrance hall. Small shops, a bar and places to sit there were also accommodated. The front desk we were met by professional and very pleasant. There was a drink welcome to and the hotel was declared. Unfortunately we got a room on pool level. These could we then easily be exchanged. The types of people were mainly americans, a few other nationalities like german, 'russians or mexican were also present. Altogether was the audience nice and high-class. Exceptions confirm unfortunately the rule. It fell some mexican negatively, something like that should not take in a 5 star hotel not happen. One could with golf Cars between the different hotels back and forth go. We could all hotels use, the other but the grande hotel not.

The resort is somewhere in the middle of nowhere one can say really. All around is nothing. You must be a taxi or shuttle bus (50 pesos ) to Playa del Carmen take. Taxi costs about 200 pesos each way. The beach is right next to the hotel and to the left going clean, to the right it is nature, that means it is not well maintained. But you can kilometer-long run and it is not crowded. Transfer from the airport with a taxi took about half an hour. The next shops are Playa del Carmen. Excursions are in the hotel because of the tour operator also in german. But be careful, it took us longer the other hotels maximumly and the guests gather as the whole visit in Tulum.

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

5.0

Condition of the Hotel

6.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

4.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Restaurants & bars in the area

6.0

Other leisure activities available

6.0

we had an ocean front corner room. The difference to normal ocean front room is the pool on the terrace (the 500 euros extra charge was worth it for us not), we because of wind not used have (was just too cold in the December). the room is otherwise identical to the other ocean Front rooms. in order to bridge the time until evening show (10:00 P. M.), we sometimes my DVDs look. Firstly these were however from the DVD player not accepted-Butler called 10 minutes later one came, looked the problem -10 minutes later new DVD Recorders. Now we could see but now black-white-Butler called 10 minutes later new TV and new DVD Player. Then it was in color ☺. The boys really do everything possible!

Great! We are both vegetarians and now have no lobster or cobe-burger enjoyed, but was always special cooked and was always great! (in all gourmetrestaurants, including surf & turf in). Tip: Coco ice Cream by the pool the Paraiso beach/del/MAR try!

All the here complain about really need a problem have. So much friendliness and attention is really rare. I am thinking here of saying :' as it is in the forest inside echoed, so echoed it also out'. At the quiet pool had the service already after a day notice, which we liked to drink and was accommodated with our drinks, if they were empty and always with a smile in the face. The pool boy brought me a whole asked basket German books my beach chair, when I am at the Buchausgabe 'only had looked' and to his question ' what read you would like to '. Great! at the quiet pool in intervals often again which rum with ice (Cornetto, Magnum), chilled fruit skewers, cold towels, sometimes you will also (on request) with cold water sprayed (for, which is not in the pool want to cool), and suntan creamChoice (LSF 0, 15, 20, 25, 30 to 50)

The evening shows are really of a high standard with professional Singers and dancers (so no Robinson club-show in the evening, which is contested by the entertainers). Particularly the Rockshow boogied-night and have all of the chairs ripped and the whole hall with dancing. In the other the resort is clearly lower, however you can time to show better bridge, you (in the Mayan Lindo) from 7:00 P. M. there in the theater nice with ' a aperitifs could listen to the live singers (the also good). There are from 9:00 P. M. a '-show' with the guests. So what is missing somewhat at the Grand (will probably not?).

There have already been a lot written, therefore give me no ' foundations' more ☺. for us this is really Grand hotel standard! All shiny, shines... The employees are really 24 hours a day busy repair, cleaning, to be polished. Unbelievable! Of course, the hotel is located along the sea and, of course, there is in the salt water to small Damage to the exterior, but the staff is the whole time the spin... Great.

Completely lots of animals: during the day Coatis, which feed, evenings in the buffetRestaurant raccoons (WAT sweet!), Extremely, lizards, peacocks (a white), flamingos, blue birds or bang-orange. If you don't like, the breakfast a visit on the terrace (coatis), should a other hotel is a good choice. We have other because of the animals and were selected this hotel every day enriched. since we all other the resort could use, it was never boring. since we Christmas arrived were, we could follow, such as daily new in fairy the entire area appropriate-it must be tens, thousands! It looked evenings so wonderful from... All the palm trees and trees lit!

Size of the bathroom

6.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

6.0

Size of the room

6.0

Atmosphere & furnishings

6.0

Quality of food and drinks

6.0

Overall cleanliness in the restaurant and in the dining areas

6.0

Variety of food and drinks

6.0

Competence (handling complaints)

6.0

Reception, check-in & check-out

6.0

Friendliness and helpfulness

6.0

Staff's knowledge of foreign language

5.0

Quality of the beach

5.0

Overall condition of the pool area

6.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Condition of the Hotel

5.0

General cleanliness of the different areas

6.0

Disabled-friendly

6.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

5.0

Restaurants & bars in the area

5.0

Other leisure activities available

4.0

tiptop clean and tidy.

Phenomenal Food. something for everyone.

Service was very good (except for specified exceptions)

Friendly, tried hard and in a good mood.

We were already the second time in the grand. The first time last year, same time. Thus we have a very good comparison. the hotel the March 2012 straight times 5 years young. There are already serious damage available. Both the exterior of both ocean front buildings crumbled is and in certain places no longer available. particularly the balconies at the top it was rather gotten. Here should definitely Repair Work carried out will. Also the main building, on the roof of the pool bar and the other Buildings are now ugly Damage to see. Also here something must done will. We come to the extreme problem roof at the main building. After heavy rain the inside area with towels designed, the Puddling to prevent. In the hallways on the second floor were in certain places whole pieces from the panel cut out and new set in. The paintings on the inside of the roof were affected. The roof is absolutely zero waterproof and we are not talking here of two bodies, but at least 20 bodies! The Indoor pool in the spa area at the tiles in the pool meanwhile Brown disgusting large stains, the actually by sole above sweep (had briefly my foot used, Ugh) remove left. Most massage Jets in the SPA pool had this time no function, on request we were told, that you know. We come to the wait staff at the main pool. tip this is the the A and or is there nothing, it could happen that you could easily 5 empty cups at the place has, the not cleared. You were here tip, also again cleared faster. The motivation of staff at the main pool is at the deepest point. That was last year still different. Also with the ordering at the service one must already from time to time 2 times call, so you attention gets. whereas at the pool you got exactly the opposite service. The lady is on the ball and shows the location immediately, without tip! One has bad luck in the hotel, it could happen, that weddings or company meetings take place. Then you for example the lunch a worse service. The table was not cleared quickly, so, you can get in between also a wrong drinks or maybe none at all. This is in the hotel although it is only rarely before, we had the whole 1 day witnessed. Everything is then full, full, full and loud, loud, loud. Since then the main pool gladly times ballermann mood on, especially with drunk Americans, their volume only heavily to have in the grasp. There is then the title 'Grand' on the way. this year we had solid problems with the magnetic key card to gain access to our room. We had the tickets 5 times at the front desk new fetch, as apparently the magnetic stripe is independently adopted. the front desk told us every time in the exchange with, we should the camera and the cell phone with the map pack up. Funny, because we had not the one, the other in our bag packed. nevertheless was this stupid Map every time broken and we had a tiresome to front desk. After I once from our Butler the door opened, I was informed that the no way Cell Phone, Digital and so on with, and I told him, that we did not in our pockets. He showed on its own card and told me, that its card finally and only can be and wanted the really discuss. Yes it still? If I 5 times per 2 maps must change within 2 weeks, i do certainly not with my butler on a debate, why its own card to work! Now a other Topic: The DVD Player in our room. We had my DVDs and wanted these comfortably watch. DVD Player went on strike and played not from. The problem we had the next morning immediately the butler reported and when we evenings in the room returned, was the DVD player also changed. Thus DVD and Los. Now we had a picture, however only in black-and-white. the next morning right back the butler reported. evenings back in the room, DVD and still black-and-white image. Therefore here nothing at all changed. The butler called and the mechanic came. Picked the butler added, with a mürrischen face the whole examined, then other DVD Player and connected. finally, we could DVDs. Now to a topic, the we not at all understand. We read here anytime again, in other Reisebewertungsportalen , free upgrades to the Oceanfrontsuiten . How can such a thing be? We had when checking in asked, if this is possible, because we second time there were and so on Free of charge are nothing at all, only for extra charge, we were told. So why then get other tourist, some only 5 days there were, free upgrades forward? If this is the truth, should the grand with such unfair distributions be careful, because very soon may therefore most people be angry and the Grand not want to visit.

25 minutes away from the airport.

Size of the bathroom

5.0

Cleanliness & linen change

6.0

Room amenities (TV, balcony, safe, etc.)

5.0

Size of the room

6.0

Atmosphere & furnishings

5.0

Quality of food and drinks

4.0

Overall cleanliness in the restaurant and in the dining areas

5.0

Variety of food and drinks

5.0

Competence (handling complaints)

3.0

Reception, check-in & check-out

5.0

Friendliness and helpfulness

4.0

Staff's knowledge of foreign language

5.0

Quality of the beach

6.0

Overall condition of the pool area

2.0

Leisure activities (e.g. sauna, tennis, entertainment, etc.)

6.0

Family friendliness

4.0

Condition of the Hotel

3.0

General cleanliness of the different areas

4.0

Proximity to shopping areas

5.0

Distance to the beach

6.0

Transportation connection and available excursions

6.0

Other leisure activities available

5.0