Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map

Average rating

209 hotel reviews

    Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.8
  • Location
    5.7
  • Food and Drinks
    5.8
  • Sport & entertain
    5.8
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107 reviews for this hotel sorted by travel date
Barbara
Stayed two weeks in paradise
  • Hotel not recommended
  • Couples
  • Beach holiday
  • November 2014
overall holiday was very good star friends team exceptional for friendliness and quality of staff pool area staff exceptional nothing was too much trouble for them in fact all outside staff went out of their way to be helpful and kind at all times. restaurant staff left a lot to be desired hit and miss for friendliness and quality their were a couple if standouts in buffet, and two if the cooks were wonderful and willing to listen to what our needs were and to work with us we feel there is a two tier class system here we find ... it very hard to get reservations to the al a carte where others were accomadated immediately same for upgrading we thought having spent in excess of $10,000 we would have an I ocean front unit.were we wrong they wanted another $160. per night from us. other got upgrades free or for $80 so we are more than a little bewildered a how things work. also we were told the were totally booked out but we know that was not true the weather was lovely would I come back? I am not sure I dint think so as there are changes coming which will make had class divide even more apparent only time will tell read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
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Brandon
Iberostar Grand Paraiso still the absolute best!
  • Recommended hotel
  • Singles
  • Beach holiday
  • October 2014
5th visit here, love the staff from start to finish! Shout out to Eder the entertainment manager, always so much fun to be around. Im always amazed at how the staff knows thier guests and they always great you with a smile. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tiffany
Grand fans
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Love the resort! Everyone here goes over and above to ensure the satisfaction of their guests. We come here every year to enjoy. There is nothing like this resort to make us comfortable, happy, and at home. The friendliest staff ever! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Isabel
Fantastic!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was fabulous five stars plus room is lovely very helpful the staff read hotel review
  • Room
    6.0

    The maids are lovely always asking if you need more and spotless

  • Gastronomy
    6.0

    The best restaurant for us was Tony's our waiter Alfredo was very attentive

  • Service
    6.0

    Fantastic, the best hotel I have ever been. Mirna the waitress of the quiet pool she is friendly exceptionally

  • Sport & Leisure
    6.0

    Fabulous the star friends are really friendly especially Ximena she is wonderful really helpful

  • Hotel
    6.0

    The hotel was fabulous five stars plus room is lovely very helpful the staff

  • Location
    6.0

    We are in the central building which is in front of the quiet pool close to all amenities

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Ivo
Amazing experience with the best staff!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
This place takes 5 star service to another level. The best hotel service I have ever experienced. Nothing like it. Everyone was very attentive to my allergies and went above and beyond to suit my comfort. The entertainers really make the experience great...specifically Evelyn, Jorge, Pipo and Andy! I fell in love with them and how sweet they are. They made sure we had an amazing experience and that anytime we go on vacation we wouldnt want to go anywhere else. Cant wait to come back!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Alfonso
Magnificent stay.
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic! read hotel review
  • Room
    6.0

    Without any doubt top. Cleaning by Patricia is perfect, every single day.

  • Gastronomy
    6.0

    The kitchen is really top. What a choice!

  • Service
    6.0

    Everything is over the top. Hugo the captain of waiters is really helpful and Alex in the morning Alheli in the evenings at the lobby they are good

  • Sport & Leisure
    6.0

    The star friends are really funny, helpfully, make top shows, especially Ximena and her crew. She is a very friendly and kind person.

  • Hotel
    6.0

    We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic!

  • Location
    6.0

    The ocean front building is amazing you wake up and you can enjoy the real caribbean

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Rubelyn
Mexico paradise
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Friendly staff especially evelyn. She recognized our party of four each time she saw us and knew our names. Evelyn was always taking care of us when we parted she discussed when we would see her again. Evelyn made us feel valued and as though we were at home. Other staff were also very helpful like charlie and others. The hotel was very comfortable as well as luxurious. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Andrew
Excellent
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Entertainment and staff were exceptional read hotel review
  • Room
    6.0

    Our butler cesar was amazing and room was maintaned well

  • Gastronomy
    0
  • Service
    6.0

    The staff was extremely acomodating . Olivia and cesar were great

  • Sport & Leisure
    6.0

    The staff made our stay so much fun. Our time was well spent with activities and great people. Especially ximena she was so much fun and kept us involved in everything. She is a great at making us feel welcome

  • Hotel
    6.0

    Entertainment and staff were exceptional

  • Location
    6.0

    Was easy to get around. Spa was amazing

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Jacques
Time of my life
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
Good rooms, good food, good people, hard working staff, all made for a great time. read hotel review
  • Room
    6.0

    As nice as we have found anywhere. Staff very good.

  • Gastronomy
    6.0

    We loved all of the restaurants.,

  • Service
    6.0

    Extremely attentive. Everything wonderful

  • Sport & Leisure
    6.0

    We enjoyed the exercise classes, the games, but mostly the staff.Ximena Sanchez was extremely friendly and fun every time we saw her!

  • Hotel
    6.0

    Good rooms, good food, good people, hard working staff, all made for a great time.

  • Location
    6.0

    We love waking up to the ocean waves.

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Amanda
5 star resort
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
Great staff, 5 star resort and attention to detail is perfect! read hotel review
  • Room
    6.0

    The beds are so comfy! Great view at the ocean front room!

  • Gastronomy
    6.0

    Surf and turf was my fave! At the french order the fried cheese!! Yum!!

  • Service
    6.0

    Amazing attention to details!

  • Sport & Leisure
    6.0

    Evelyn is the best!!!! Best entertainment staff member! She needs a raise!

  • Hotel
    6.0

    Great staff, 5 star resort and attention to detail is perfect!

  • Location
    6.0

    Beautiful! Ocean front room is worth the money!

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Julia
Best vacation ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel is gorgeous and modern read hotel review
  • Room
    6.0

    Luxurious room modern amenities and theres even a swing on the balcony

  • Gastronomy
    6.0

    Excellent food, varied. Lots of seafood which is not always available on other hotels

  • Service
    6.0

    All the staff were very helpful on every resquest we had, and always ready to please

  • Sport & Leisure
    6.0

    The animation team is fantastic and so friendly. Especially Ximena who was so nice, always smiling, always ready to answer questions, in different langusges, to help us, to show us around and most importantly to entertain us!! She has become a beautiful friend. Andres was very nice as well, always trying to speak to us and include us in the resort activites. Very friendly¡

  • Hotel
    6.0

    The hotel is gorgeous and modern

  • Location
    6.0

    Beautiful location, close to the airport

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Melinda
Best All Inclusive vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel had 24 hour room service, incredible staff which included: butler, concierge, restaurant captains, spa, gym, pool staff, entertainers and more. There was nightly entertainment, lots of choices of where to eat, 3 different pools and turn down service. The property is well maintained. Staff is very detail oriented and caters to your individual needs. read hotel review
  • Room
    6.0

    Spacious, air conditioned, clean, beds were very comfortable. There was a pillow menu, marble floors, television and great balconies.

  • Gastronomy
    6.0

    5 restaurants. So many choices on the buffet. Unlimited deserts, drinks and so tasty. The scenery is beautiful, relaxing and makes you feel that your money is well spent.

  • Service
    6.0

    Extremely friendly! Everyone so helpful. We especially enjoyed our butler, Joanna at the pool, Luis from Toni's, Jose from the Spa and Nayelli in the Spa.

  • Sport & Leisure
    6.0

    Evelyn, Jorge and Javier from the entertainment dept made our trip special. They were engaged, had lots of daily activities and always giving a smile.

  • Hotel
    6.0

    The hotel had 24 hour room service, incredible staff which included: butler, concierge, restaurant captains, spa, gym, pool staff, entertainers and more. There was nightly entertainment, lots of choices of where to eat, 3 different pools and turn down service. The property is well maintained. Staff is very detail oriented and caters to your individual needs.

  • Location
    6.0

    Beach front property, easy access to shopping, helpful travel agents on site.

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Mike
Exceeded our expectations...again!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • July 2014
Everything was perfect as it was on our previous visit eight months ago. Facilities very clean staff extremely engaging and helpful. Star friends always there to welcome and knew names of people in our party. Especially Jorge, evelyn and Andres. Highly recommended. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Michael
Great time in Paraiso
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
We came here for our anniversary. We really enjoyed the location and the resort. The facilities, activities, and amenities were all fantastic. read hotel review
  • Room
    6.0

    The room and room service were great. We stayed in the basic room, but it was still phenomenal.

  • Gastronomy
    6.0

    The food and drinks were great. They did not skimp out on anything.

  • Service
    6.0

    Everything we needed was promptly attended to. Everyone greeted us and made sure every need was met.

  • Sport & Leisure
    6.0

    We spent most of our time at the pool. Cabanas and daybeds were in great supply. The bar service was also excellent. We also liked the Star Friends activities throughout the day to keep us entertained, especially Ximena.

  • Hotel
    6.0

    We came here for our anniversary. We really enjoyed the location and the resort. The facilities, activities, and amenities were all fantastic.

  • Location
    6.0

    The beach and properties were great. The location was the best.

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Justin
Grand Paraiso is the best resort!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
The hotel staff is beyond friendly and will do whatever you need them to. The hotel is kept very clean. The pool area is nice and the beach is one of the best I have been on. Also, the Star Friends team is awesome and keeps everyone entertained. Best vacation hands down! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Joelle
Paradise!
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
It's our forth time here and it is always exceeding our expectations read hotel review
  • Room
    6.0

    The bed is comfy and the room always cleaned to perfection

  • Gastronomy
    6.0

    The food is excellent. The Italian restaurant is our favorite. We always get a great service from Armando and Alfredo at the buffet!

  • Service
    6.0

    We always get the best service. All the staff is always so friendly and doing their best to make our vacations the best!

  • Sport & Leisure
    6.0

    Eduardo and Ximena made our trip so much fun! Humberto at the pool bar is the best!

  • Hotel
    6.0

    It's our forth time here and it is always exceeding our expectations

  • Location
    6.0

    We love the fact that it is close to playa del carmen, but you can find all you need in the Iberostar complex.

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Martyna
Best honeymoon
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
Grand was very clean and the staff was amazing. read hotel review
  • Room
    6.0

    Very very clean, big and with a nice view.

  • Gastronomy
    0

    Food and restaurants were sooooo good.

  • Service
    6.0

    We received perfect service. Evelyn was AMAZING. Always smiling and friendly. She remembered our names right away and made us feel welcome. Jorge was also great. They never stopped smiling. Evelyn deserves all the best.

  • Sport & Leisure
    6.0

    Again, evelyn made all the games by the pool fun.

  • Hotel
    6.0

    Grand was very clean and the staff was amazing.

  • Location
    6.0

    The hotel was located near the beach and shopping centers. Fabulous.

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Karen
Paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
Very clean and very accommodating. read hotel review
  • Room
    6.0

    Always clean and kept tidy turn down service couldnt ask for better.

  • Gastronomy
    6.0

    Always well presented lots of variety excellent.

  • Service
    6.0

    From the time of arrival to departure the service is excellent. All the waiters are very helpful as well as all the staff but our favourite waiter who has looked after us for five years is Raul.

  • Sport & Leisure
    6.0

    Pool area is very clean staff friendly as many towels that are required are allowed. Entertainment staff are superb this year we had Eder, Edwardo, Jorge and Evelyn who all rally looked after us.

  • Hotel
    6.0

    Very clean and very accommodating.

  • Location
    6.0

    The surroundings within the hotel are amazing the gardens are immaculate very well cared for and everywhere is spotless.

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Cara
Amazing honeymoon experience!
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
This was an absolutely amazing vacation. The staff was amazing and receptive to everything. We never had to wait for a chair or table or anything at all. We spent our honeymoon by the pool and we had a blast! The entertainment staff here was amazing with a variety of activities. I normally don't like to participate in games but they made me feel so comfortable that I went out of my shell and did a ton of things. They made it a point to know everyone's name and really make you feel special. I would go back here again ... and recommend it solely based on the entertainment team. Don't miss out on their activities and night shows. We will definitely be back! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Ed
Great place, great people
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
Very clean. Good food. Excellent service. read hotel review
  • Room
    5.0

    Overlooked the tranquility pool.

  • Gastronomy
    6.0

    Tried 4 different restaurants in four nights. All were fantastic.

  • Service
    6.0

    We enjoyed an amazing wait staff, concierge service, and room service. The best part were the star entertainers like Eduardo, Jorge, Xemena, Eleni, and Eder. They took great care of us all day everyday.

  • Sport & Leisure
    6.0

    Amazing. So much fun each day with activities from archery to pool volleyball and more.

  • Hotel
    6.0

    Very clean. Good food. Excellent service.

  • Location
    4.0

    Hotel was so great we didnt even investigate.

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