Iberostar Grand Hotel Paraiso(5 stars)

Carretera Chetumal - P. Juarez Km 309 77710 Playa del Carmen View on map

Average rating

225 hotel reviews

    Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    5.9
  • Location
    5.8
  • Food and Drinks
    5.8
  • Sport & entertain
    5.8
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115 reviews for this hotel sorted by travel date
Susan
Great holiday!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • February 2015
My husband and i had the most amazing time relaxing and also having so much fun with the entertainment staff. There is always plenty of fun things to do. We cant wait to return to meet the guys again!! Sue and john thank you Enzo, Mario, Eric Michael and Estefany xx read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Vicente
Paraiso... never a name was more appropriate.
  • Recommended hotel
  • Couples
  • Other stay
  • February 2015
I am still here in this wonderful place while I am writing this review and I am just so amazed by the quality of service and excellence of the staff...I wish to stay here forever. read hotel review
  • Room
    6.0

    The room is incredible, really it is...you should see it for yourself, the furniture choice the amazing view of the sea and the beach, the bed and the fact that is always cleaned up and a butler ready to solve all your problems and needs, makes really a big difference.

  • Gastronomy
    6.0

    Food choice is just insane, there are so many options that named them all would need a review way too long. Be sure you won't be disappointed, the quality is very high and definitely could satisfy any taste. My favorite restaurant was the Tony's Surf and Turf...choose that and you can't go wrong.

  • Service
    6.0

    Excellent would be a reductive word, everyone here are just impeccable in what are doing, can't beli at my eyes, they spoiling me more than a king.

  • Sport & Leisure
    6.0

    The Star Friends, that's how the animation team is called...are just fabulous, working so hard everyday and in any weather conditions, they would do anything to entertain you and whatever they do, they do it great. We like very much Enzo, is just such a great guy and vero charismatic with the people. The show at night are mostly all live music and there are some which are great, naming one...the Rock Show was my favorite.

  • Hotel
    6.0

    I am still here in this wonderful place while I am writing this review and I am just so amazed by the quality of service and excellence of the staff...I wish to stay here forever.

  • Location
    6.0

    Location is just awesome, the facility is gorgeous all Italian and French style, very high class. The beach is beautiful and water of the sea so clear, even though the past days was a very strong wind and the sea was pretty rough, we still enjoyed it.

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Paul
Another amazing holiday with Iberostar
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2015
Me and my family spent a very good week in this resort, we have been to other iberostar hotels before and never we were disappointed. We love everything about the hotel, especially the animation team, which they were very kind and funny. Enzo, Erik and Mario are amazing, we had such a good laugh everyday. We enjoy as well the beautiful room we had and the style of the hotel, very classy. We will coming back next year. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Wen
Fantastic experience! A great choice for Holidays
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
The stay was very enjoyable. We can for a company trip but extended our stay to take advantage of the sun. The staff were fantastic and the activities and food made Iberostar Grand like a second home. We would definitely recommend the hotel for business or family holidays. We particularly enjoyed the beach side activities like the work out classes, archery, etc. - Very Satisfied Customers read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ashley
Live Life King Size at Iberostar Grand Paraiso
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
This Hotel was excellent from the get go... We were greeted at the entrance by very friendly bell boys (ours was Ricardo a.k.a. Robert Di Niro as I called him), who said "Welcome Home" & took our bags and politely waited on us till our Check in was done.... Ana was one of the woderful ladies at the reception who walked us through the process while we were served champagne. We were then escorted to our room by Ricardo while walking past a serene atrium and some nice Marble hallways adorned with some nice paintings/murals. read hotel review
  • Room
    6.0

    Our room was huge and unbelieveably clean and the view from the balcony was so tranquil. There was a King Size Bed with lots of pillows, side stands with lamps, a nice TV in the front, a working table (which we also used to have our morning coffee), a chaise/lounge. The Balcony was huge and had a Hammock with mattress & cushions and another Sofa. From here we got a view of the different Tropic Flora/Faun with serene sounds of the birds and running water. The Bathroom had a nice oversized Jacuzzi, a stand in shower and a separate toilet and 2 separate sinks (Him/Her) along with separate Bathrobes and bathroom slippers. There was enough closet space to hang all our clothes. Room came with an Iron/Ironing Stand and a lockbox to keep valuables.

  • Gastronomy
    6.0

    Some cool restaurants to mention (Italian/Japanese/Surf & Turf/French/Mexican)... Each is exquisite in terms of food, ambience, view and above all Service). We are very bad at remembering names, but we can still remember the ever smiling server Joel, and the WONDERFUL bartenders at the pool (Alberto, Efrain and another guy).

  • Service
    6.0

    I would give this the highest ratings as Service was number one on everyones mind. Our wonderful butlers "Charly" & "Victor" went out of their way to make us extra special (right from decorating the beds with flower pettles and swans to drawing up the bubble bath with rose petals in it & a champagne bucket beside it). A++++++ Guys !!!! Keep it Up !!!

  • Sport & Leisure
    6.0

    Excellent pool cleanliness/sunbeds/cabanas/showers... lots of leisure activities oragnized by the Star Friends (Animation Group). Want to callout Mario in particular who was so friendly and committed.. A++++ all the way !!! Also met some wonderful people from this group like Esteban, Gisabelle, Marco who were such loving/friendly kids and went the extra mile in terms of hospitality.

  • Hotel
    6.0

    This Hotel was excellent from the get go... We were greeted at the entrance by very friendly bell boys (ours was Ricardo a.k.a. Robert Di Niro as I called him), who said "Welcome Home" & took our bags and politely waited on us till our Check in was done.... Ana was one of the woderful ladies at the reception who walked us through the process while we were served champagne. We were then escorted to our room by Ricardo while walking past a serene atrium and some nice Marble hallways adorned with some nice paintings/murals.

  • Location
    6.0

    The Hotel is located right on the beach about an hour from the Cancun airport. There were shopping facilities within this resort itself all equipped with a Spa center, Discotheque, Casino, Bakeries etc.

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Holly
Good but something could be better...
  • Recommended hotel
  • Friends
  • Beach holiday
  • February 2015
Generally we had a good vacation, Iberostar always offer a great variety of standards in the resorts, the hotel chain owns. Few remarks to mentions, which we found a bit lower than the average standard of a hotel of this category, are the restaurant service, which we found a bit slow (but it get faster if you hand some dollars at the waiters) and the quality of the food, which was quite good overall but sometimes food was served cold. Out of this we had a good time and we probably coming back in the future. A special mention to ... the animation team, which was very good and available anytime, shows at night also very good, me and my friend enjoy a lot the Magic Show, he is very talented and the man that introduce the show has a great stage presence and spoke many languages at the same time, I think his name was Ezio or something. For the rest we would like to send our big thanks to all the staff that was very attentive and helpful, making our holiday very enjoyable. Gracias read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Kathryn
Beautiful Resort and Staff
  • Recommended hotel
  • Families
  • Beach holiday
  • January 2015
This is my third time at this resort and it's fantastic every time. Grounds, beach and pool area are beautiful! Love the breakfast place overlooking the beach. There is just the right amount of games and entertainment and it's not obtrusive in any way. The pool area is also the perfect size. Not too big so it's easy to meet and get to know people at the resort. You can also go into Playa del Carmen which is about 20 minutes away if you want some night life. It's safe and lots of fun! Everyone works very hard to make ... your stay perfect and the staff are what make this hotel so special. Front desk staff were very friendly and helpful. Marie at the towel stand was absolutely lovely!! And the entertainment team was fantastic! Pipo was super energetic and made every activity so much fun. Loved the beach volleyball, water aerobics and salsa lessons with him. He made sure everyone was smiling and having a great time. Jessica was very sweet as well, and Eder does a great job to make all the guests feel welcome and entertained. I would highly recommend this hotel! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Daniele
Welcome to paradise
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
We spent an amazing week in this excellent resort, wasn't the first time that we traveled with Iberostar and as usual we left very sad but pleased. Definitely we will coming back next year. read hotel review
  • Room
    6.0

    The room was incredible, I felt like a king, we had a butler who was always there taking care of all our needs and the maids too really made a great job, we always found the room cleaned up and fresh.

  • Gastronomy
    6.0

    The food choice was very various, a lot of options to satisfy any taste. The restaurant we enjoyed the most was "Tony's Surf&Turf" me and my girlfriend had a wonderful dinner, service and food were just awesome.

  • Service
    6.0

    The difference in the resort is made definitely by the staff; all of them they were super friendly and really made us feel welcome from the first moment we entered the place.

  • Sport & Leisure
    6.0

    What to say about those guys, seems like they never stop to work. They really were the highlight of our vacation, always so friendly and helpful, making us enjoy every moment of our vacation. We would like to say thanks to Enzo, he is really funny and talented, he could speak a lot of languages and was always there to check if we needed something. All of them were just great, we really enjoyed the Rock Show, it was outstanding.

  • Hotel
    6.0

    We spent an amazing week in this excellent resort, wasn't the first time that we traveled with Iberostar and as usual we left very sad but pleased. Definitely we will coming back next year.

  • Location
    6.0

    The location is just great, the beach and the sea are beautiful, even though it rained and was very windy for part of the week, we enjoyed the various possibility that the place offered. There was a shopping center in the complex, with many shops and restaurant, a Spa center, a gymnasium with many sports activity organized by professionals; they got even a casino, so wasn't difficult for us to find something to do even in the rainy days.

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Barbara
Stayed two weeks in paradise
  • Hotel not recommended
  • Couples
  • Beach holiday
  • November 2014
overall holiday was very good star friends team exceptional for friendliness and quality of staff pool area staff exceptional nothing was too much trouble for them in fact all outside staff went out of their way to be helpful and kind at all times. restaurant staff left a lot to be desired hit and miss for friendliness and quality their were a couple if standouts in buffet, and two if the cooks were wonderful and willing to listen to what our needs were and to work with us we feel there is a two tier class system here we find ... it very hard to get reservations to the al a carte where others were accomadated immediately same for upgrading we thought having spent in excess of $10,000 we would have an I ocean front unit.were we wrong they wanted another $160. per night from us. other got upgrades free or for $80 so we are more than a little bewildered a how things work. also we were told the were totally booked out but we know that was not true the weather was lovely would I come back? I am not sure I dint think so as there are changes coming which will make had class divide even more apparent only time will tell read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    4.8
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
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Brandon
Iberostar Grand Paraiso still the absolute best!
  • Recommended hotel
  • Singles
  • Beach holiday
  • October 2014
5th visit here, love the staff from start to finish! Shout out to Eder the entertainment manager, always so much fun to be around. Im always amazed at how the staff knows thier guests and they always great you with a smile. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Tiffany
Grand fans
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
Love the resort! Everyone here goes over and above to ensure the satisfaction of their guests. We come here every year to enjoy. There is nothing like this resort to make us comfortable, happy, and at home. The friendliest staff ever! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Isabel
Fantastic!
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
The hotel was fabulous five stars plus room is lovely very helpful the staff read hotel review
  • Room
    6.0

    The maids are lovely always asking if you need more and spotless

  • Gastronomy
    6.0

    The best restaurant for us was Tony's our waiter Alfredo was very attentive

  • Service
    6.0

    Fantastic, the best hotel I have ever been. Mirna the waitress of the quiet pool she is friendly exceptionally

  • Sport & Leisure
    6.0

    Fabulous the star friends are really friendly especially Ximena she is wonderful really helpful

  • Hotel
    6.0

    The hotel was fabulous five stars plus room is lovely very helpful the staff

  • Location
    6.0

    We are in the central building which is in front of the quiet pool close to all amenities

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Ivo
Amazing experience with the best staff!
  • Recommended hotel
  • Couples
  • City break
  • September 2014
This place takes 5 star service to another level. The best hotel service I have ever experienced. Nothing like it. Everyone was very attentive to my allergies and went above and beyond to suit my comfort. The entertainers really make the experience great...specifically Evelyn, Jorge, Pipo and Andy! I fell in love with them and how sweet they are. They made sure we had an amazing experience and that anytime we go on vacation we wouldnt want to go anywhere else. Cant wait to come back!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Alfonso
Magnificent stay.
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic! read hotel review
  • Room
    6.0

    Without any doubt top. Cleaning by Patricia is perfect, every single day.

  • Gastronomy
    6.0

    The kitchen is really top. What a choice!

  • Service
    6.0

    Everything is over the top. Hugo the captain of waiters is really helpful and Alex in the morning Alheli in the evenings at the lobby they are good

  • Sport & Leisure
    6.0

    The star friends are really funny, helpfully, make top shows, especially Ximena and her crew. She is a very friendly and kind person.

  • Hotel
    6.0

    We are in this excellent hotel for the 12th time. We love it! Top service, gastronomic food, beautiful accommodation. In one word fantastic!

  • Location
    6.0

    The ocean front building is amazing you wake up and you can enjoy the real caribbean

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Rubelyn
Mexico paradise
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Friendly staff especially evelyn. She recognized our party of four each time she saw us and knew our names. Evelyn was always taking care of us when we parted she discussed when we would see her again. Evelyn made us feel valued and as though we were at home. Other staff were also very helpful like charlie and others. The hotel was very comfortable as well as luxurious. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Jacques
Time of my life
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
Good rooms, good food, good people, hard working staff, all made for a great time. read hotel review
  • Room
    6.0

    As nice as we have found anywhere. Staff very good.

  • Gastronomy
    6.0

    We loved all of the restaurants.,

  • Service
    6.0

    Extremely attentive. Everything wonderful

  • Sport & Leisure
    6.0

    We enjoyed the exercise classes, the games, but mostly the staff.Ximena Sanchez was extremely friendly and fun every time we saw her!

  • Hotel
    6.0

    Good rooms, good food, good people, hard working staff, all made for a great time.

  • Location
    6.0

    We love waking up to the ocean waves.

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Andrew
Excellent
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Entertainment and staff were exceptional read hotel review
  • Room
    6.0

    Our butler cesar was amazing and room was maintaned well

  • Gastronomy
    0
  • Service
    6.0

    The staff was extremely acomodating . Olivia and cesar were great

  • Sport & Leisure
    6.0

    The staff made our stay so much fun. Our time was well spent with activities and great people. Especially ximena she was so much fun and kept us involved in everything. She is a great at making us feel welcome

  • Hotel
    6.0

    Entertainment and staff were exceptional

  • Location
    6.0

    Was easy to get around. Spa was amazing

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Amanda
5 star resort
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
Great staff, 5 star resort and attention to detail is perfect! read hotel review
  • Room
    6.0

    The beds are so comfy! Great view at the ocean front room!

  • Gastronomy
    6.0

    Surf and turf was my fave! At the french order the fried cheese!! Yum!!

  • Service
    6.0

    Amazing attention to details!

  • Sport & Leisure
    6.0

    Evelyn is the best!!!! Best entertainment staff member! She needs a raise!

  • Hotel
    6.0

    Great staff, 5 star resort and attention to detail is perfect!

  • Location
    6.0

    Beautiful! Ocean front room is worth the money!

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Julia
Best vacation ever
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
The hotel is gorgeous and modern read hotel review
  • Room
    6.0

    Luxurious room modern amenities and theres even a swing on the balcony

  • Gastronomy
    6.0

    Excellent food, varied. Lots of seafood which is not always available on other hotels

  • Service
    6.0

    All the staff were very helpful on every resquest we had, and always ready to please

  • Sport & Leisure
    6.0

    The animation team is fantastic and so friendly. Especially Ximena who was so nice, always smiling, always ready to answer questions, in different langusges, to help us, to show us around and most importantly to entertain us!! She has become a beautiful friend. Andres was very nice as well, always trying to speak to us and include us in the resort activites. Very friendly¡

  • Hotel
    6.0

    The hotel is gorgeous and modern

  • Location
    6.0

    Beautiful location, close to the airport

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Mike
Exceeded our expectations...again!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • July 2014
Everything was perfect as it was on our previous visit eight months ago. Facilities very clean staff extremely engaging and helpful. Star friends always there to welcome and knew names of people in our party. Especially Jorge, evelyn and Andres. Highly recommended. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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