Steigenberger Hotel Frankfurter Hof(5 stars)

Am Kaiserplatz 60311 Frankfurt am Main View on map

Average rating

177 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.4
  • Service
    5.3
  • Location
    5.5
  • Food and Drinks
    5.3
  • Sport & entertain
    4.9
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101 reviews for this hotel sorted by travel date
Sam
My Frankfurter Hof stay
  • Hotel not recommended
  • Singles
  • Business trip
  • November 2014
It was perfectly located but no more efficient or attractive as it was the last time I stayed eight odd years ago despite the front office staff and bellmen being mostly very nice.... read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
Close
Luis
A unique experience
  • Recommended hotel
  • Couples
  • Other stay
  • October 2014
Great hotel, amazing room. Location close to everything. Great! Restaurante very nice and everybody in the hotel speaks english and Theater are friendly people. Unfortunately One nigth in the bar me and my wife had a companion of a small rat. We showed to the barman and he acts like the small rat was a regular guest. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Julia
Steigenberger Hotel Frankfurter Hof
  • Recommended hotel
  • Couples
  • Business trip
  • September 2014
For many years my husband and I lived in Frankfurt and came to the Frankfurter Hof for drinks after the theater, or for a few marvelous meals in your fine dining room, but of course never had a reason to overnight there. When planning this recent trip, we both thought it would be a great last night in Germany to stay there with you. And what a perfect treat it was. The room was extremely comfortable, beautifully outfitted, quiet, the height of luxury. Should we be in Frankfurt soon again, we will certainly repeat our stay. Thank you! Your fine ... restaurant is not open on Sunday, so we went to Oskar. Good, but slow service because of a large party. Disappointing in an otherwise excellent experience. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Gail
A pleasure to stay @ Steigenberger Frankfurter Hof
  • Recommended hotel
  • Couples
  • Other stay
  • September 2014
My husband and I spent a wonderful night at the Hotel. The room was one of the most beautifully appointed I have ever been in. It was quite large! The bath was exquisite. The bed was very comfortable and dinner at Oskars was amazing. Loved the fall menu featuring the pumpkin and apple dishes. Added to all that, we received a warm welcome. I would stay here anytime I came to Frankfurt. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Janet
Frankfurt september trip
  • Recommended hotel
  • Friends
  • Business trip
  • September 2014
The Steigenberger is a lovely iconic hotel located in the heart of Frankfurt.The rooms are well appointed and I particulally appreciated the quiet hallways. The area near the library that had the coffee, juice, and fruit in the morning was a. Ice touch. The breakfast had a great variety, however I always look forward to a soft boiled egg, and I had no luck. The eggs each morning were over cooked. 5 minutes were actually 8 minutes. The coffee was brought to to table in small crafts- I enjoy a nice hot cup, but the coffee was only luke ... warm. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Elhadi
Great experience
  • Recommended hotel
  • Friends
  • City break
  • September 2014
I liked the historical building which belonged to the 18th century. The location was excellent. The tv had international channels both english and arabic. The only draw back was the slow wifi. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Joon
Stay
  • Recommended hotel
  • Couples
  • City break
  • August 2014
overall excellent especially dinner service was wonderful in the Festspiele opera house at Bayreuth. the selection of menu was excellent, lobster, chicken, and seafood salad and desert read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
Mansour
Complain
  • Hotel not recommended
  • Families
  • Other stay
  • August 2014
Because iam kuwait airways staff the room allocated to us in avery bad condition furnture very old also rooms given to to my daughters and my son far away from my room Also no heater or tea or coffe in our room when i chkd with room serves thru said because yr toom is very cheep nd sme wl not be provided with heater Tough answer !!! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    2.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    2.8
    Family friendliness
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.5
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Ian James
Great location FANTASTIC hotel amazing breakfast
  • Recommended hotel
  • Couples
  • City break
  • July 2014
Simply one of the nicest hotels I've stayed in. Loved it. Great location. Lovely old building but excellent condition. Lovely decor. Large rooms. The Terrace is fabulous. Breakfast is just amazing (and available until 11:30). Very friendly staff. 10 minute walk from the main train station (and right next door to the subway). 5 minute walk to the river. Free WiFi. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Preecha
Wonderful stay during 24-26 July 2014
  • Recommended hotel
  • Friends
  • Business trip
  • July 2014
Nice hotel , wonderful staff, excellent restaurant , very clean room with all amenities. Only some area of poor WiFi reception Very helpful staffs at reception and concierge.. This is my 3rd time and will be the 4th time in another 3-4 months. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Seppo
Weekend holliday, after business meeting.
  • Recommended hotel
  • Couples
  • Business trip
  • July 2014
Clarification: I have been in the building business since 1972. This hotel is like magnificent historical island in this town. Beautifully restored from the sad wartimes and today unfortunately almoust hidden in the midle of the surrounding modern towers. With fantastic personnel and very good restaurants (with knowledge of wine), it really offers a peaceful and elegant time to enjoy your holliday. Just every little detail in your room is quality made and moreover, functioning! When ever in Frankfurt, I stay here. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Bianca
Impressive
  • Recommended hotel
  • Couples
  • City break
  • June 2014
We had a great stay in the hotel, we were very impressed with the luxurious furniture, the high-ceilings rooms and the helpfulness of the staff, which seemed to be everywhere ready to help out. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Nik
Great 5 Star Hotel but...
  • Recommended hotel
  • Families
  • Business trip
  • June 2014
I had a pleasant stay in Steigenberger Frankfurter Hof Hotel. The food and employees are great but I am displease that this hotel is not business friendly. When I arrived at the hotel for a business trip, I called housekeeping for an iron and ironing board so that I can have my shirts ironed for a meeting the next day. Four days and three nights later, there's no sign of iron or the ironing board and certainly no phone call from the housekeeping. I called to follow up twice, same answers given, they have ran out of iron and they ... can't do anything until the hotel guests return the iron back to the housekeeping, Being a 5 star hotel, I believe you could take this into consideration and be business friendly hotel. Other than that, I've had a pleasant stay. Thank you. Nik read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Max
Modified rapture
  • Recommended hotel
  • Couples
  • City break
  • June 2014
The hotel was lovely and the breakfasts very good. But on one night the hotel had turned itself over to a media group with very loud music that closed one restaurant and spoiled the other. That's thoughtless in terms of hotel guests. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    3.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    2.0
  • Service
    3.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
Close
Lisa
Delightful stay
  • Recommended hotel
  • Families
  • Other stay
  • June 2014
We had a wonderful stay at your hotel. The staff were all friendly, pleasant and welcoming. The hotel is a beautiful building and the placement of fresh flowers is beautiful. We enjoyed breakfast and the variety of food available. I was glad we arrived on the weekend as we did feel that the hotel became more of a business hotel during the week. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
Close
Selma
Great !
  • Recommended hotel
  • Families
  • City break
  • June 2014
It was an amazing experience. The staff was very friendly, the room perfect and the housekeeping service very helpful. Only the room Service for the dinner took a bit longer and the menu card did not had a big choice. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.8
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Donnie
My 2 day stay
  • Recommended hotel
  • Singles
  • Business trip
  • June 2014
loved the hotel, history, and service staff. when we checked into room 214 and when i turned on the water to take a shower after a long journey it came out brown.and i let it run for 15 min and no improvement so i ended up not taking a shower and was really turned off after the grand reception in a land mark hotel. you really need to do something about that the tub looked like i poured french onion soup in it. the other issue you have is a BAD rat problem in the restaurant on the patio ... during the course of our dinner we saw no less than 6.besides these 2 issues the stay was great donnie read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Jorge
Five stars with worst lousy towels
  • Hotel not recommended
  • Singles
  • Business trip
  • June 2014
Many things at the hotel are at the expected good quality level for such a Frankfurter landmark. But the poor quality of the bath towels is really impressive. All three colleagues in different rooms made the very same observation when one asked: What do you find peculiar in this hotel? A real pity. read hotel review
  • Room
    3.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Tony
Very good hotel to stay
  • Recommended hotel
  • Families
  • Other stay
  • April 2014
it is an excellent hotel, very clean and well organized. Staff are very welcoming, very helpful and polite. Lounge is superb and food is delicious. the hotel by itself is a very nice place to visit and have coffee or lunch in one of his restaurants. I would only recommend to have a coffe machine or hot water in the room; this would be a plus. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Arve
Really great hotel in Frankfurt centrum
  • Recommended hotel
  • Families
  • Other stay
  • March 2014
This hotel is a pearl, Extremely friendly and serviceminded staff everywhere. Nice spacious rooms that are comfortable, noise-free, well lit and the bathroom solution is the best I have seen anywhere. Only the the breakfast was disappointing, no service from the waiters there... read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
Close
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