Steigenberger Hotel Frankfurter Hof(5 stars)

Am Kaiserplatz 60311 Frankfurt am Main Germany Show map

Average rating

61 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.3
  • Service
    5.3
  • Location
    5.8
  • Food and Drinks
    5.4
  • Sport & entertain
    4.0
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49 hotel reviews in Englishsorted by travel date
Nicolas
Best hotel in Frankfurt
  • Recommended hotel
  • Friends
  • Business trip
  • April 2013
Always is one of the best hotel I ever use. last 2 years the day I decide to visit Frankfurt, I make sure that I will have a nice journey in Steigenberger Hotel. Even in Hamburg, Steigenberger hotel is Waww. read more
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Renate
Wonderful atmosphere
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
The frankfurter hof is a fantastic house with very much charm and a wonderful atmosphere! We enjoyed the ' opernzauber' package in complete trains. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Margit
Classic elegance in Frankfurt
  • Recommended hotel
  • Couples
  • Other stay
  • September 2012
Beautiful, elegant hotel in central Frankfurt. Breakfast buffet delicious with very wide selection of choices. From and bath spacious and classical. Service excellent. Have recommended to many friends read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Gregor
Very pleasant stay
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • September 2012
After a short voyage through frankfurt city centre (the hotel can't but) we found it. Entrance unfortunately only with stairs to overcome and only taxi ranks outside. Car so only on the opposite sidewalk 'place'. Staff to the front desk after a short time and with buggies also helpful. Check in problmemlos. Desire for crib well. Elevators rather small for families with strollers and luggage. Our room was then probably furthest away from the lift (x16), but we didn't bother whs anyone. As we were in a corner were, had the Wimmer on 2 sides windows, as well as the ... entrance and it was of a larger-than the other room. Rather a plus. The bass of the nearby the disco only marginal bother us. The breakfast buffet (via on-line reservation site than inclusive achievement to get, via hotel web site extra) was great. The diversity, the declining quantity and the quality: perfect. The staff needed degrees momentschen and our wish to receive. The room could have been any breakfast room in the midwest can be. Conclusion: highly recommended also with family. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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Claudia
As we had hoped and long dreams
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • May 2012
The 2. i ffm trips. A pleasant stay for one night. It wasn't missing anything, i felt very good. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Birgit
We were disappointed
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • April 2012
Since the selection of good hotels in Frankfurt is good, we will be on the next visit other hotel select. From a five star hotel I expect perfect service. This impression had also a few other guests, which we in the morning still talking. read more
  • Room
    4.5
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
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Sonja
classic hotel
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2012
Hotel in older classic style. A lot Gold! The suites are really top and very large. The bathroom is very luxurious, with integrated TV in the wall and touchscreen (for the temperature) in the shower. The beds very high and large. The meal or the breakfast versatile and delicious. But as mentioned it is a classic hotel. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
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Susanne
Festive accommodation
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2012
At the time of our stay was in the hotel rebuilt. Our wedding anniversary and thus wellness day we could not as thought into practice. The wellness-floor was completely closed. They offered us coupons for the nearby fitness studio at, but not for us into question came. Even at breakfast we had to put in a small space to evade, where table to table and no real feel-good atmosphere arose. Perhaps we visit the palatial hotel again after the changes. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Helmut
Hopefully it will stay better!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2011
After i already many a time stayed in this hotel have, i must this time say that the breakfast and the breakfast room a total catastrophe were. Even if the normal restaurant, the hofgarten was under construction, it should be possible, a certain level to hold. Old bread, bad sausage, inattentive staff and so on. So, not the yellow of the egg! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Carsten
Excellent hotel
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2011
A top-notch hotel, what has a certain charm. The service the food was good. Although i my room had to change, since the tv was broken, i felt good. The room change was with a upgrade and a greeting from of the kitchen connected. Professional treatment with the guest. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
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Martin
Really beautiful hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • October 2011
The frankfurter hof is for a short break in Frankfurt can only be recommended. It takes only approximately 20-25 minutes from frankfurt airport and is directly in town relaxed of where one of the shopping street within walking distance. The hotel is in a very lovely old building right on the Willy-fire-place (so also means the subway station). For a long time we looked not in the room anyway, as we with friends met. But it was very neat and cozy, the room seemed as if it newly renovated been and we slept very well. The breakfast was very good ..., wide choice and everything fresh products. All in all a very relaxed stay. The only problem, Frankfurt appeared with the demo's and the marathon as a city overstrained. We arrived at frankfurter hauptbahnhof almost 1 hour for a S-Bahn wait as they all were full. However, the berlin S-Bahn like a uhrenwerk ☺ read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Stefan
Furnished to a high standard, but very poor service!
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • September 2011
De friendliness of the staff of the hotel do not do it justice (in the restaurant, at the reception). Unfortunately very disappointing. This should really be a service training. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    1.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Peter
Frankfurt's finest!
  • Recommended hotel
  • Singles
  • Other stay
  • September 2011
The Frankfurter Hof is surrounded by some of Europe's most impressive skyscrapers. The building itself is only a few stories tall, but still it manages to impress with it's classical palace-like architecture. The main entrance is a small letdown. One would expect to enter the building through the front gate. Instead, the entrance is a small door on the side of the building. Once inside, the elegance and atmosphere of the lobby will quickly remind you why you chose this hotel. read more
  • Room
    4.0

    The rooms are decorated in classical style with the usual 5 star amenities. And they are big. Really big. In fact, someone who is staying alone might find the room too big. I could hardly see the TV when lying in bed, because it was so far away in the other end of the room! Frankfurt is known for having Germany's smallest hotel rooms. That rule certainly does not apply to the Frankfurter Hof.

  • Gastronomy
    0
  • Service
    6.0

    The staff's knowledge and behaviour is excellent. I cannot fault anything, no matter how hard I try. I forgot my wallet in the room and didn't realize it until I was at the train station. I called the hotel and by the time I came back, it was waiting for me in the reception.

  • Sport & Entertainment
    0
  • Hotel
    5.0

    The Frankfurter Hof is surrounded by some of Europe's most impressive skyscrapers. The building itself is only a few stories tall, but still it manages to impress with it's classical palace-like architecture. The main entrance is a small letdown. One would expect to enter the building through the front gate. Instead, the entrance is a small door on the side of the building. Once inside, the elegance and atmosphere of the lobby will quickly remind you why you chose this hotel.

  • Location
    5.0

    It doesn't get more central than this. Every part of downtown is easily reached on foot and the nearest metro station is across the street. The central station is only 15 minutes away on foot or 5 minutes with taxi.

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Helga
Great hotel, very friendly staff
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • August 2011
The hotel has a very good location, one is very fast in the city centre, and very fast ( on foot 5 minutes) on the fair. The staff are Abselut attentive, so that we were not lacking anything. The Repsetion is really friendly, and to everything. We are already a few time in this house been, and SE gladly anytime again his. The Freundlichlichkeit in the service ( especially Mr H.) is outstanding, so it really fun at all peace his food. Keep it up read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.7
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Entertainment
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Grit
Traditional hotel in need of renovation
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • July 2011
Traditional hotel in an unparalleled location directly in the center of the city and nevertheless an oasis of peace. Magnificent entrance, porters and other service available. Unfortunately, the rooms are not what you usually get in a five-star hotel. It is a problem that many hotels of the Steigenberger group are concerned with: old-fashioned rooms in need of renovation -> they waited too long and dit nothing or only little. The staff is kind of arrogant and don't possess the charm who you are addressed in hotels of other chains. Probably the reason for this lies with the top management. ... However, meanwhile they have recognized their problems, and the the focus on the guests will be better. For example at the desk: on my last visit two years ago, I was treated rather bitchy and unfriendly, this time, the ladies were very polite and nice. The gastronomy staff could need a workshop on attention and friendliness towards guests (waiters in the Oskars or the bar), I would like to exclude the sympathetic bartenders with French accent who always acted polite. The room definitely doesn't correspond to a 5 star hotel room in the year 2011 - here, a renovation is urgently needed, cleanliness was good, the room service worked. It is quite possible that the hotel becomes better (again) through renovations and training, but they have still a long way to go. Nevertheless recommendable, because a positive trend is recognizable. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Wolfgang
5 star hotel with small flaws
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2011
Double room, ancient tv, large closet, safe, large bathroom, small window with old wooden frame, courtyard, broken hangers, sometimes Umbaulärm, 5-star hotel with old flair, 2004 to 2006, last renovation here and there small lack available, reservation of TEA by the desk didn't work, tea was expensive, but very good-plus excellent service, right in the city center Location, no EIG. Parking garage available, celebrity factor given, read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sabine
Price/performance ratio totally overpriced!
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • May 2011
The hotel room was very clean, I slept very well, because it was quiet and the bed was very pleasant; However, the room had clear age use traces: Crack in the wall, in the walk-in closet you could see through the ceiling air conditioning and cable the wirrwar, outdated TV, yellowed, hair-dryer, a bathtub with them but I would have liked, slippers etc. to have taken my. The service/food was very good and the service for the seminars is also good. In the hotel you can stay very well, it is centrally located, But is the price/performance ratio for the ... room much to high. For the money you can get much better quality room somewhere else! read more
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Chantal
Very disappointed archived
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • December 2010
From the outside very impressive. Guests from all nations. Clean on the whole. Front desk quite dark and oppressive. The elevators are dated and very cramped. read more
  • Room
    3.0

    Toilet seat was cracked, water did not drain from the shower, plug came off the wall as we wanted to unplug our cell phone charger! Bathroom rather small- room was okay but not so the coffee machine (deluxe room!) nor the flat screen. We were totally disappointed by the rooms. Room was clean.

  • Gastronomy
    4.0

    Breakfast buffet adequate. Rolls were, however, unfortunately not fresh. Inadequate service-used plates were on the table for a long time before someone cleared them away. The staff however very friendly and otherwise accommodating. Very clean in the restaurant. Didn't use the restaurants therefore we cannot review them.

  • Service
    4.0

    Check in very, very slow. Lifts also. Check out very, very slow. Lady at the front desk snappish. Very uncalled for in a 5* hotel- even if they were busy. We are accustomed to different standards therefore very, very disappointed.

  • Sport & Entertainment
    4.0

    Exercise area is small and under the roof. The showers did not work- found it very unpleasant. In the ladies changing room there was no shelf space for used towels. We had no access to the internet in our room. Sauna and hamam were okay.

  • Hotel
    4.0

    From the outside very impressive. Guests from all nations. Clean on the whole. Front desk quite dark and oppressive. The elevators are dated and very cramped.

  • Location
    6.0

    The hotel is in a very central location -5 minutes from Göthestraße and 10 minutes from the Christmas market.

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Roger
Very good hotel in the center of Frankfurt archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2010
The hotel is very large. It is centrally located in Frankfurt, just 5 minutes to the the main shopping street and the Christmas market. There are no parking spaces in the hotel itself- however there is a multi-storey car park on the other side of the road (Euro 20 per day). read more
  • Room
    6.0

    Are very large and very clean. I have rarely seen a such a big room in a hotel.

  • Gastronomy
    5.0

    We only used the bar. We skipped the breakfast buffet for euro 30 per person and ate breakfast in the Starbucks opposite the hotel. The bar was very comfortable and the drinks excellent.

  • Service
    6.0

    Staff are very friendly and helpful if you are looking for restaurants and special requests.

  • Sport & Entertainment
    5.0

    It has a small exercise room and a small sauna with a steam room. But for the two days we stayed there these facilities were only used by a few guests from 17.00 to 19.00 o'clock.

  • Hotel
    6.0

    The hotel is very large. It is centrally located in Frankfurt, just 5 minutes to the the main shopping street and the Christmas market. There are no parking spaces in the hotel itself- however there is a multi-storey car park on the other side of the road (Euro 20 per day).

  • Location
    6.0

    Very central. 5 minutes walk to amenities for shopping and the Christmas market. It is also very easily reachable by car.

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Tobias
Bad price-performance ratio archived
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • December 2010
**personal misfortune** After booking the room over the phone for which I also got a written confirmation, everything went wrong from beginning to end. I booked a suite and a deluxe room next door to it. It was important at the time of booking, that we had a room for the children next to ours and a suite for the adults with a beautiful view. For 700 euros a night you can expect that 'really'. We got a larger room that was sold to us as a suite and a room at the other end of the corridor. After complaining ... they offered us the presidential suite for 1300 euros a night! What insolence! After a long exchange back and forth they gave us a different suite with the other room opposite it, that was a bearable solution. **hotel** Sauna, steam bath and gym room spread out across what felt like 50 square meters- they try to market as a Sky spa lounge! An absolute exaggeration. The sauna is a mere 50 degrees hot and is nothing like a sauna. Skylounge with a view from 2 mini windows and the gym room is something of a box room with a sloping roof. If we were talking school grades here, it would get an F. **breakfast** For a five star hotel the selection was rather small. **guests** 50 +. On the whole, the hotel is to die for perfect. If you are young and have some expectations, the Steigenberger Hof hotel is unfortunately an absolute flop. read more
  • Room
    5.0

    Furnished with a lot attention to detail. Facilities could have been better for a suite. There is kettle, coffee machine and so on. In a good hotel it is good manners to offer at least one bottle of on the house. Here unfortunately not!

  • Gastronomy
    4.0

    Breakfast was fresh and delicious just very little choice.

  • Service
    4.0

    Suite was clean and well maintained. The normal rooms were, for a five star hotel, definitely to unkempt. A musty odor came out of the drainage in the toilets area in our suite. Spa area was very dirty and foul smelling.

  • Sport & Entertainment
    2.0

    Sport is only possible here in a very, very confined space. Everything was very sparse. Spa is a joke and isn't really a spa. Any home sauna is better. Pool is not available.

  • Hotel
    3.0

    **personal misfortune** After booking the room over the phone for which I also got a written confirmation, everything went wrong from beginning to end. I booked a suite and a deluxe room next door to it. It was important at the time of booking, that we had a room for the children next to ours and a suite for the adults with a beautiful view. For 700 euros a night you can expect that 'really'. We got a larger room that was sold to us as a suite and a room at the other end of the corridor. After complaining they offered us the presidential suite for 1300 euros a night! What insolence! After a long exchange back and forth they gave us a different suite with the other room opposite it, that was a bearable solution. **hotel** Sauna, steam bath and gym room spread out across what felt like 50 square meters- they try to market as a Sky spa lounge! An absolute exaggeration. The sauna is a mere 50 degrees hot and is nothing like a sauna. Skylounge with a view from 2 mini windows and the gym room is something of a box room with a sloping roof. If we were talking school grades here, it would get an F. **breakfast** For a five star hotel the selection was rather small. **guests** 50 +... On the whole, the hotel is to die for perfect. If you are young and have some expectations, the Steigenberger Hof hotel is unfortunately an absolute flop.

  • Location
    4.0

    Right in the heart of Frankfurt. Due to the location the city can easily be reached on foot. But for views of the city skyline there are far better hotels in Frankfurt.

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