Hotel Riu Yucatan(4 stars)

Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar Playa del Carmen 77710 Playa Del Carmen View on map

Average rating

585 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.1
  • Service
    5.3
  • Location
    5.3
  • Food and Drinks
    5.2
  • Sport & entertain
    5.0
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142 reviews for this hotel sorted by travel date
Jessica
Immer wieder gerne =)
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2014
Wir genossen eine super Zeit im Hotel Riu Yucatan. Das Personal war stets freundlich und hilfsbereit. Der Strand und die Poolanlage war fantastisch. Dieses Hotel können wir nur weiterempfehlen. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Christoph
T R A U M U R L A U B.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2014
Wir waren für eine Woche in diesem traumhaften Hotel. Wir haben uns ab der ersten Minute in diesem Hotel wohlgefühlt. Der check-in ging zügig und freundlich. Koffer werden aufs Zimmer gebracht. Zimmer sehr groß und geräumig. Wirkt alles sehr sauber und gepflegt. Minibar im Zimmer wird alle zwei Tage neu aufgefüllt. Man hat bei Ankunft 3 1,5 Liter Flaschen Wasser im Kühlschrank, 4 Dosen Bier, Tonic, Cola, Mirinda und 7 up. Zimmer verfügen über Deckenventilatoren welche gerade für die Nacht sehr angenehm sind, besser als die Klimaanlage. Zimmerreinigung meist spät am Tag, weil erst die Zimmer der Abreisenden gereinigt ... werden. Zum Thema Essen lässt sich sagen, wer hier nichts findet ist selbst schuld. Es ist alles sehr lecker und man hat eine riesige Auswahl. Ein großes Büfettrestaurant und 4 Themenrestaurants welche eine Vorbestellung am selben Tag erfordern. Getränke haben eine gute Qualität, Cocktails inklusive. Es gibt zwei Pools, einen ruhigen in der Nähe der Rezeption und einen Hauptpool unten am Strand. Der Strand ist der absolute Wahnsinn. sehr gepflegt. Selbst die Algen werden vom Personal entfernt welche bei Wellengang am Strand angespült werden. Liegen sowohl am Pool als auch am Strand ausreichend vorhanden. Trotzdem gibt es die 'Typischen deutschen' die morgens um 6 Uhr ihr Handtuch auf die Liegen legen. Was vielleicht etwas schade war, es gibt am Strand keine Sonnenschirme. Man kann sich aber unter die Palmen legen. Unser Fazit: Dieses Hotel ist SEHR zu empfehlen und wir werden ganz bestimmt im nächsten noch mal kommen! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    5.0
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Markus
No 5 - star but very good 4 star.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • December 2013
Background: We went away as a family, in other words my mother, father, younger sister and i. But none of us in the age is. What i in many of the reviews on this hotel didn't mind, is the very narrow nature of the author. Travel time was from 24-12-2013 to 07-01-2014. We had two double room/all inclusive. The hotel was recently refurbished this year. Is generally in a very good condition. In the lobby there were daily 90 minutes free wlan internet. Who, as i daily a flexible wi-fi internet access needs, can this surcharge to order. A week ... costs 7 0 $what about 50 Euro is. In my opinion, this is a fair price for this category of hotel. Playa-del -Carmen with the taxi about 10 minutes away and costs 70 pesos. read hotel review
  • Room
    5.0

    We had like already mentioned, two double rooms with two queen size beds. Shower, toilet, balcony, mini-bar, tv, safety deposit box etc. Everything available. For the ladies there was also a hair dryer. Mini-bar is free of charge. What some speakers with musty smell criticized, is because, the plant directly at the sea with very high humidity have. Remedy, aircon and in the evening off. Mold we couldn't say. Attention: 110v network. This means the 230v equipment not the full achievement bring. Also you need a us-travel adapter. Room was clean and large.

  • Gastronomy
    5.0

    There were several restaurants in the hotel. Including two buffets and four themed restaurants. The buffet was always very varied and good. What some with only pasta and pizza said, i can't understand. About are these people do not have the first counter also arrived or were simply blind. Selection: mexican, a lot of fish and meat, plentiful and different side dishes. Desserts many different pies. In the large and whole it was never boring. We were once in the steakhouse. Most was very good, but the steaks very modest. Christmas and new year's eve there was a gala dinner which was really recommendable. Delicious and also demanding food was.

  • Service
    5.0

    The hotel personnel at the reception was always endeavors us all desires to meet. We can't say anything negative. The staff at the bars and restaurants was super friendly and all extra wishes fulfilled. Was always fun. The entertainment crew, was very funny and charming. Always have to smile provided, no matter, whether sun or rain. The evening shows were varied and really great. Goods each evening there. The room cleaning took place daily. Basically we were satisfied, it was always clean and well maintained. From and to, was forgotten new towels cheat. But within 5 minutes go back. The maids are daily 1 $tips, or about 20 pesos on the bed. The people in the spa were nice and courteous.

  • Sport & Leisure
    6.0

    In the RIU Yucatan there are several large pools, if you want quiet use the pool right next to the lobby ( ruhpool ) There is also a gym and a spa. I was in the holiday a full body massage for 1 49 $retreat. Length 80 minutes and this is really recommended. Could prima relax. My mother and sister, the nails make let and the score very impressed. The kids disco, as well as the entertainment for the children was very good and really sweet. The entertainers/inside are great mood and every to goes through animated, whether Zumba, beach volleyball or wasserfitness, it was something for everyone.

  • Hotel
    5.0

    Background: We went away as a family, in other words my mother, father, younger sister and i. But none of us in the age is. What i in many of the reviews on this hotel didn't mind, is the very narrow nature of the author. Travel time was from 24-12-2013 to 07-01-2014. We had two double room/all inclusive. The hotel was recently refurbished this year. Is generally in a very good condition. In the lobby there were daily 90 minutes free wlan internet. Who, as i daily a flexible wi-fi internet access needs, can this surcharge to order. A week costs 7 0 $what about 50 Euro is. In my opinion, this is a fair price for this category of hotel. Playa-del -Carmen with the taxi about 10 minutes away and costs 70 pesos.

  • Location
    5.0

    To the beach depending on building about 5 minutes to foot rather less. Beach is very nice and the water was lovely. However, you should already quite early to the beach or pool to get to get a seat. Also valuable to mention, which one only one towel per guest gets. Small tip: no excursions at the beach with the sellers book. Rip-off! To the pool i can't say much, as i didn't use it. But it seemed very clean. To the shopping street in Playa-del -Carmen is about to foot over the beach about 40 minutes walk or by taxi. The so-called 5th ave. Is highly recommended. You can very good shopping. I just bother us the whole time from smaller traders to be addressed. Tommy hilfiger, guess, Victoria's secret, Boss, Nike, Zara, levis etc. Did flag-ship-stores. The restaurants are partially very good Playa. Distance to the airport Cancun about 80 minutes 5 minutes from the hotel to foot to leave is a small mall with Starbucks.

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Gunther
Superficial.
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • December 2013
A 5 star hotel which doesn't manage to offer its guests an umbrella during 3 week's rain, a shame for a 5 star hotel - all cheaper neighborings hotel in the RIU group could - here you are guaranteed to get wet and wishes and complaints will be ignored - a shame, RIU. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    2.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    3.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    3.0
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Jessica
Riu again anytime.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2013
When we booked this hotel, I was relying on the Riu name and was not disappointed. I wasn't so keen on the hotel complex. The decor is very modern and looks cool, but that's my own taste. I would have liked the Hacienda style as in the RIU Tiquilla next door, but what really convinced me was not the outside, but the quality and you have that here in any case. The entire staff puts in a lot of effort to provide a pleasant stay for every guest. The friendly and fun nature of the Mexicans is everywhere (Tip: order ... a Tequila Bum Bum at the bar - you will be amazed). The food was really incredibly good for a such a large hotel. Everything tasted and was well seasoned, which means: where it says it's hot, it really means it's hot-) there was plenty of choice and if you don't find anything or have something to complain about, it's your own fault. The room is decorated in blue and white and very spacious. There is also a shopping street about 20 minutes, right from the hotel and then straight, where you could spend hours strolling and find all kinds of souvenirs for home. Since we were in New York beforehand and only had 1 week in Mexico, we only took a trip to Tulum. The beach there is absolutely worth seeing and really fantastically beautiful. I would also have liked to have looked at a Cenote, they are advertised a lot there. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Jasmin
More light... No 5 stars worth.
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2013
The hotel in general is not a 5 star hotel Riu worthy. Rather 4 *. We were there over christmas, and were more than disappointed with the organization of the christmas buffet. Champagne was only for the first round set up, as we for the 2. passage were there, as everything was already taken away. Already after a short time were the starters out of print, and were then refilled, when we in the main has reached. On the dessert we had then also no more desire.-( Good, that the other Riu hotels use. We also made then, and ... were very often in the RIU Tequilla, we can recommend that much ☺ read hotel review
  • Room
    2.0

    The size and furnishing of the room was alright, but the hotel really has the humidity a large problem with mold and mildew smell in the rooms. This smell disappears just by turning on the air conditioning. A shame, that no flyscreen. Coffee/tea making facilities is missing.

  • Gastronomy
    3.0

    I can't say much rate. Breakfast and lunch was ok, in the evening we were more than disappointed. With pizza and pasta you can't go wrong...

  • Service
    3.0

    Really good service with 5 stars i can't speak. Seems you 2 minutes before 10:30 a. m. at the bar, so there is one of the waiters no drink, before not pünkltich 10:30 a. m. is. Friendliness is here already available, but unfortunately not in all... Very sad! We had with our first room had a problem with mold and wanted then right a new. But also here we had to very be persistent, until the man from the front desk up their minds could still 2 other rooms to offer.

  • Sport & Leisure
    0
  • Hotel
    3.0

    The hotel in general is not a 5 star hotel Riu worthy. Rather 4 *. We were there over christmas, and were more than disappointed with the organization of the christmas buffet. Champagne was only for the first round set up, as we for the 2. passage were there, as everything was already taken away. Already after a short time were the starters out of print, and were then refilled, when we in the main has reached. On the dessert we had then also no more desire. :-( Good, that the other Riu hotels use... We also made then, and were very often in the RIU Tequilla, we can recommend that much ☺

  • Location
    5.0

    The location of the hotel is not bad. About 1 hour transfer time to the airport Cancun and on the way to the destinations. After Playa del Carmen you would walk around 25 minutes or one pays 70 pesos for a taxi. The beautiful beach lies directly before the hotel.

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Miguel
Nice hotel in a fantastic area.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2013
Nice renovated hotel in a fantastic beach, ideal for young and old. Absolutely recommendable for a beach holiday in combination with many excursion possibilities. read hotel review
  • Room
    5.0

    The rooms are large and well equipped, as well as renovated. Air conditioning, safe, balcony and a tv is available. Also mini bar is present, all 2 days was re-filled free of charge. The cleanliness wasn't to complain about.

  • Gastronomy
    5.0

    Altogether there were 5 restaurants (normal buffet, italian, chinese, mexican and steak house) On the grounds are also many bars. There were round-the-clock the possibility, something our erachtensssen or drink. In the restaurants is the cleanliness and freshness of the dishes hard, much before the eyes of the guests fresh. The food was for mexican standards well prepared.

  • Service
    6.0

    With german and english one comes through well. The staff is very friendly and helpful, and is always pleased much about a small tip. It is constantly tried, the area were always clean and with problems immediately to seek and find a solution.

  • Sport & Leisure
    5.0

    There are close to the sea a small pool area and a little out of the way a quiescent pool. A pool bar is available. Daily find activities for young and old instead. At the beach there were enough beach chairs and many palm trees for the shade. A security patroulliert regularly. But as on all beaches is not traders protected.

  • Hotel
    6.0

    Nice renovated hotel in a fantastic beach, ideal for young and old. Absolutely recommendable for a beach holiday in combination with many excursion possibilities.

  • Location
    6.0

    The hotel is less than an hour from the airport Cancun away. The beautiful beach lies directly before the plant. With the taxi one is fast in Playa del Carmen, where there are many shopping and restaurants.

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Hannes
Nice hotel with small deficits in service
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
Somewhat 'flashy' renovated hotel with (functional) old equipment (for example, hair dryer): Staff at breakfast and dinner was overwhelmed with quickly cleaning and setting the tables so that there was a somewhat chaotic situation with the obvious full booking of the hotel; the staff were still always friendly and worked as hard as they could; the large diversity and consistently good meal quality should be emphasized read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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Nadja & Rolf
Super hotel with very few drawbacks in a great location.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
The hotel is in the course of the year renovated, for the one or the other, it may now turn to sharp (pink colors in the lobby) or sterile (mostly white room) are. The modern-style like. Generally very clean one actually sees the whole day employees clean or the assets in good repair. We had the all-inclusive package and it was very pleasant. Our impression was that it was in the 2. week our stay very crowded should the maximalauslastung the 507 room then is it still but would again x people come to it really very busy. For me ... personally it was a shame that you free w-lan only 90 minutes to the item could use. This is for everyone individually differently but i think today it should produce a area! Certainly not in the whole hotel! In which the whole day free w-lan can be used. The average age of the guests was completely mixed, and not in any way disturbing to feel. read hotel review
  • Room
    5.0

    Our room was very nice, as already described, a bit sterile in white and blue. Pure a matter of taste. It was cleaned every day and every two days there was a new towel figure and stocked minibar. In addition there was in the room also a alkohlspender with rum; tequila ; vodka and gin it but not necessarily need (we have never used as we were only there to sleep and shower in the room) shower and bathroom were very clean also everything was newly renovated. What we generally a bit bothered us was the lack of possibility wet laundry to trochnen hanging space there is a trockenstange on the balcony but you need about night nothing them that it was thanks to the high air humidity morning wet as in the evening.

  • Gastronomy
    6.0

    There was a main restaurant with buffet for breakfast and dinner, as well as 4 spezialitätenrestaurans (which we did not use however) with reservation. For the lunch gives it at the pool a buffet. The selection of food in the the restaurants was very good there were theme nights which we also always tried. Through the mentioned extent of utilization of the hotel was sometimes the impression that it 'crowded' in the restaurants was. Cleanliness as well as the quantity and quality of the food but overall not suffered. Many industrious hands are constantly endeavor everything aufzräumen and reset.

  • Service
    5.0

    We have the staff always friendly. All our requests (were not much) were immediately and simply settled. The front desk and the waiters (inside) as well as the bartender and entertainers all speak english and partially even german. There was a doctor in the area which we luckily didn't need. The bartender also on immidiateley a the not on the menu which we very positive found. With the arrival us much explained even on german and a welcome cocktail are served. Very pleasant you knew just a little as you get one's bearings. In the restaurant are excellent service. Special thanks to anahi and fausto with a recurring smile did a great job and we 'almost' each desire fulfilled,

  • Sport & Leisure
    5.0

    The pool area is very large and very good only the hot tub is very small and was from lunch always pretty dingy we have therefore didn't use it. But we were nearly each day in the sea in the light waves still lots of fun. The beach and the pool area were cleaned every day and are very clean. Beach chairs were available but for the really good places you have quite early. Which one has the impression that the people stay in 'their' chair as we but the couch not so much anyway use, but more were in the water it was not so important. But we could after 8:30 a. m. at the pool you have a spot in the shade (if one it would) search. On the beach there was mostly always enough places. The entertainment was always present but never pushy there is also a chill-out pool there were no activities, so if you want peace and quiet then you can it cozy.

  • Hotel
    5.0

    The hotel is in the course of the year renovated, for the one or the other, it may now turn to sharp (pink colors in the lobby) or sterile (mostly white room) are. The modern-style like. Generally very clean one actually sees the whole day employees clean or the assets in good repair. We had the all-inclusive package and it was very pleasant. Our impression was that it was in the 2. week our stay very crowded should the maximalauslastung the 507 room then is it still but would again x people come to it really very busy. For me personally it was a shame that you free w-lan only 90 minutes to the item could use. This is for everyone individually differently but i think today it should produce a area! Certainly not in the whole hotel! In which the whole day free w-lan can be used. The average age of the guests was completely mixed, and not in any way disturbing to feel.

  • Location
    6.0

    The pool and beach are the paths very short but there are also still weiterabgelegene room from the way a bit further to the grounds. In our package was about 1 hour transfer from the airport Cancun to the front door of the hotel and again back for everyone. We have several taxi used in the city Playa del Carmen to drive. ( distance from the hotel to the city center about 80 pesos be careful before ask what it costs, there is no meter) you could also a nice walk along the beach and the taxi money. ( walk about 45 minutes to the ferry terminal from there 5 minutes walk to the city) in the city is very nice for strolling, dinner and also just a drink. Taxis are sufficiently always in front of the hotel. Approximately 5 - minute walk away from the hotel there is a kind of mini shopping street with very many stands and small shops for souvenirs and daily necessities such as mosquito spray, shower gel etc. There is also a Starbucks in which you have a nice coffee.

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Gerhard
Holiday in Mexico
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
After planning our annual holiday for a long time, acquaintances of ours brought our attention to this hotel. As the reviews on Holiday Check were mostly positive we opted for this recently fully renovated hotel. We were in Mexico for the 1st time and we really liked it there. The hotel is really recommendable. All the staff work hard 24/7 to make sure the guests have a pleasant holiday. A special mention for the kitchen staff. The variety of the food was excellent. I don't understand how some tourists still find something to complain about. You should also consider how ... much work goes on every day behind the scenes to create the right things for so many tourists. Playa del Carmen is cheap to get to by taxi and you should definitely visit. The mall is worth seeing. Also there were plenty of opportunities to go sightseeing on day trips. For us this holiday was completely satisfactory. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Simone
Travel agent at the playa del carmen
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
The riu yucatan is with a number of rooms from 507 not small. Due to the division into separate three-story building, the whole entzerrt. However, i would not be there, if all rooms are booked, in addition later more. The hotel offers a main restaurant and 4 specialty restaurants, two pools in the beach and separate jacuzzi, a relax pool at the rear of the property, several bars (including a swim-up bar), a gym, a spa with sauna, children's swimming pool (a bit out of the way), and so on. Free wi-fi are all 24 hour for 90 minutes in ... the lobby. For us it was perfectly adequate. At the time when we were there, there were also many (south) americans, canadians, dutch and germans there - multicolored mixed, both families, as well as couples. read hotel review
  • Room
    4.0

    The size of the room was completely sufficient and in good condition. My taste is a little bit clinical atmosphere not, but we knew that in advance. Riu renovated all houses in this style. Unpleasant was the smell in the room. Only after a few days we got used to it. The smell is difficult to describe, but i would say, that musty/damp very well meets, to have however no mold in the room. The fridge every two days with water, lemonade, soda, pepsi and so on. Filled. I think the schnapsauswahl must not be, but for those who need it. The safe is free of charge. The shower was big enough, the toilet was a bit small, and the cleaning lady should also times behind the door sweep. The balcony was also big enough, with two chairs and a table. You could also the towels (beach towels are provided free of charge) to hang up. The last two days we had to move because of the warmwasserleitung. We got a suite - wow. The suite is very large and nice (see pictures). However, you should the door frame to the bathroom, replace, the mold could see... The jacuzzi was great ☺ the cleaning lady should however also the fingerprints on the tiles and the dead harvested mosquitoes brush. But you will not be petty.

  • Gastronomy
    4.0

    As already described, the hotel has a main restaurant and 4 specialty restaurants. Only the main restaurant. In the interior it is very cold, outside it was nice, it works a almost, if you after inside is. The restaurant is very large and has therefore i think it is unfortunately not so great atmosphere. The selection was huge and the were repeated is nevertheless normally. If it does not fit you can always in the morning reserve a specialty restaurant - there are two meetings (1 times 6:30 p. m. & 1 times 8:30 p. m.) briefly to the breakfast: it has a wahnsinnsauswahl - also for diabetiker there was always a small corner. However, i have to complain about, that i never saw, that the breakfast table was. For the most part were still large coffee (dried) on various tables. The staff hardly came with the table cloths after, the must not be used an excuse. It needs do something! We enjoyed the steak house, the mexican & italian restaurant (several times, since no reservation required) and were very pleased with all. Use the, are highly recommended. Of course gladly a tip taken, which i also gladly give, after i treated well & was served. Unfortunately my ever more holiday-maker, right at the beginning of each quantity of tip, so that they specific treatment, it is really a pity, but the hotel cannot do anything.

  • Service
    5.0

    When we arrived we were warmly welcomed, is something to get used to the color (pink). The check-in went fast and smoothly. We were greeted by our bell boy delivered to the room. English is spoken everywhere, sometimes also german. The resort also has a doctor (after the spa) - we luckily didn't use. Also the child care i couldn't say anything. The staff was always friendly and always had a smile on their lips, even if some people no consideration and no minute wait.

  • Sport & Leisure
    4.0

    The pool area is very nice, the beach is also very nice. But the absolute highlight is the sea! As the beach only palms is possible and i very quickly sunburned get, we were most of the time at the pool. Here there was plenty of umbrellas (easily transparent) - unfortunately some beach chairs were broken and not usable anymore - but they were only partly thrown away and replaced. The first row with a view of the sea and the direction of cozumel was always reserved. I wonder, whether the people their towels to take, because strangely there were always the same. We were usually in 2. number, as i would like the sea see, but shade need. Also here you had to unfortunately quite early at the pool. We are usually between 08:00 a. m. until 09:00 a. m. down went to a place in 2. to get. At the beach there were really always free beach chairs, also in the rear of the pools. At the relax pool it was mostly good. There was entertainment, but we didn't use it. From 11 pm the music at the pool very loud (before there was only quiet relaxmusik ). What was not bad, a bit disturbing entfand i however, that any bar in addition another music played. In addition i found it to be very sad, that many have said, as soon as the pool bar was opened, all cocktails (alcohol) to try. Therefore, the volume of hour to hour. During our 2. week was at the pool grill, eisfiguren serrated, figures demonstrated and so on. - great ideas! At the riu tequila there is a disco. We were never there, but again, (drinks included).

  • Hotel
    4.0

    The riu yucatan is with a number of rooms from 507 not small. Due to the division into separate three-story building, the whole entzerrt. However, i would not be there, if all rooms are booked, in addition later more. The hotel offers a main restaurant and 4 specialty restaurants, two pools in the beach and separate jacuzzi, a relax pool at the rear of the property, several bars (including a swim-up bar), a gym, a spa with sauna, children's swimming pool (a bit out of the way), and so on. Free wi-fi are all 24 hour for 90 minutes in the lobby. For us it was perfectly adequate. At the time when we were there, there were also many (south) americans, canadians, dutch and germans there - multicolored mixed, both families, as well as couples.

  • Location
    5.0

    The riu yucatan is located in playacar & right on the beach. Here one comes only after a control purely. The transfer from the airport took about an hour, but we had a private transfer had. Playa del carmen is about 3 kilometer away. At the spa there were in the evening always taxis, the cost i didn't know, since we didn't use. We are often to the small shopping center to walk, there is also a starbucks. The prices are in any case cheaper than in the hotel and you get the most (pharmacy, clothes, souvenirs, postcards...). Excursions could be at the tui (expensive) or hotelbeds, and so on. Xcaret are best to be booked on the internet in advance and take a taxi. We despite the expensive prices booked with tui. This trip 'sunrise chichen itza' is highly recommended, since you're at the front of all the other groups in chichen itza and joop (since 17 years in mexico) very good expertise has.

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Ela
Golden cage
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • October 2013
The hotel is in Playa car safe and virtually cut off from the outside world. The plant is quite large, the rooms are on several buildings. Freshly renovated in a contemporary style. All-inclusive really 24/7. No drinks had to be paid for. Wireless internet all 24 hours in the lobby for 90 minutes free. Speed okay. Guests were mixed. read hotel review
  • Room
    5.0

    Rooms are sufficiently large, clean and newly renovated. Great is the refrigerator with soft drinks, water and beer, every two days refilled. Besides dispenser with hard alcoholic drinks, for those who need it.

  • Gastronomy
    5.0

    A buffet, several à la carte restaurants. The buffet was repeated as always with the time, but that is really complain of a high standard. The hotel brings change through for example lunch grill at the pool. Cocktails were not so good. Is certainly a matter of taste.

  • Service
    6.0

    Quick and friendly service, for example, at the tresen to busy times. Many can a few words german, at the reception a employee perfect. Otherwise you should speak english or better still, spanish speaking.

  • Sport & Leisure
    5.0

    Beach and sea are fantastic. Animation almost 24/7. But daily the same program and from and to you on the beach also times completely happy not constantly with music or raucous americans played to. The sunloungers at the beach could be also renewed, the headboard is hard to make. By the far apart from each other single and tall palms you have long distances with the couch pull in the shade to stay. The good places are early in the morning already reserved. A liege itself to find is hardly a problem. Disco in the neighboring hotel tequila.

  • Hotel
    5.0

    The hotel is in Playa car safe and virtually cut off from the outside world. The plant is quite large, the rooms are on several buildings. Freshly renovated in a contemporary style. All-inclusive really 24/7. No drinks had to be paid for. Wireless internet all 24 hours in the lobby for 90 minutes free. Speed okay. Guests were mixed.

  • Location
    5.0

    Right on the beach, with a taxi after Playa del Carmen in 5 minutes to 70 pesos.

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Eric & Nicole
Mexico 2013
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
We were in Mexico in October 2013. We can only say one thing: 'great!' We can definitely recommend this hotel. The people at the check-in/front desk were super friendly and also know German. Everything is written in three languages in the restaurants and there is something for every taste. The beach and the activities were also great. The rooms were cleaned every day, enough drinks available and small figurines were put on our bed. We booked 3 excursions in the hotel through TUI (Chichen Itza, Coba and Sian Kaan). The tour to Sian Kaan in the nature reserve together with ... a Jeep safari was really great. Snorkeling on the beach was really great. This is definitely worth its money. The tour to Chichen Itza was also great with the travel guide 'Joop'. He did this in a funny and interesting way. All in all, it was a real dream holiday and we would definitely come back. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Sven
Modern hotel in a beautiful country
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2013
The hotel was in the summer completely newly renovated! The nice is that it is not a big complex, but only 3 - story building. The room was absolutely sufficient from the size and also very clean. Almost the only negative point for this hotel is the internet. One per day 90 minutes free in the lobby. But the alleged hochgeschwindigkeitsleitung i missed! It is partly broken and was not even! Small tip: is available each morning at the riu tequila there you can in the morning for 90 minutes in the internet and in the evening then in the ... yucatan! read hotel review
  • Room
    6.0

    The rooms were big enough. Here are now flat screens inside, though you only german wave receives. Mini bar was all 2 days was filled up! Bathroom and toilet was also completely ok!

  • Gastronomy
    5.0

    There are 5 restaurants in the riu yucatan. The main restaurant has a huge selection of food. From vegetables, fruit, salads, meat and so on. If you didn't find anything here you can not help. We were in 3 theme restaurants. The italian restaurant is ok, the asian is i thought that was very good, only the mexicans did not find i so great. I had a steak, which is not particularly good. Maybe a einzefall. Of course also happy to get here the staff always have a tip.

  • Service
    6.0

    The service in the hotel was top! The staff are always friendly and courteous. With english you got very far with the staff at the hotel partly also german can. Wild had a small complaint was immediately taken care of.

  • Sport & Leisure
    6.0

    There was the entire day entertainment program. I think there is something for everyone. The pool is large enough, since the sea directly in front of our nose, we are preferred the sea. Naturally there was also the typical problem of beach chairs reservation! You should definitely do away with! Very annoying and not just the germans! The pool bar was mainly from americans occupied.

  • Hotel
    6.0

    The hotel was in the summer completely newly renovated! The nice is that it is not a big complex, but only 3 - story building. The room was absolutely sufficient from the size and also very clean. Almost the only negative point for this hotel is the internet. One per day 90 minutes free in the lobby. But the alleged hochgeschwindigkeitsleitung i missed! It is partly broken and was not even! Small tip: is available each morning at the riu tequila there you can in the morning for 90 minutes in the internet and in the evening then in the yucatan!

  • Location
    6.0

    The beach is very nice. Playa del carmen could be reached by taxi for 70 pesos or you walk along the beach to pllaya del carmen in about 30 minutes (comfortable). In playa del carmen you will find everything you need. Excursions i can only aledia tours recommend! The trips organized a claudia after mexico emigrated and with a maya verreihratet is. Just top!

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Yvonne & Marcel
Dreamy beach - nice hotel - room was fine.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
We arrived at october for 8 days in the RIU Yucatan. Check-in was super fast, very friendly and the lady at reception served us a welcome - cocktail (Pina colade, was very delicious) The lobby is beautifully decorated, everything is new. The way from the main building to the rooms (block 4) is very well designed. Coatis and agutis welcomed us. The room was at first glance also a good impression - but on closer examination, we saw, the rooms were not really freshly renovated. The furniture seemed to be only painted white, which didn't bother us. But the taps ... in the bathroom/shower were totally calcified and the water in the shower didn't stop running. This is a problem that we reported to the TUI travel agent and they then looked, but not much improved. We were then offered a new room. The beach and the sea is an absolute dream. The food was delicious. There was something for everyone - lots of choices. There are other, than the buffet restaurant, still 3 further restaurants (steak house, mexican, asian) which you can reserve in the morning for dinner. The area is great, everything was freshly renovated. Modern. Staff super friendly. For the price it was ok - the only downside is the bathroom! read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Anett & Holger
We are definitely coming again!
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2013
Very nice hotel in a very good location. Absolutely recommendable! read hotel review
  • Room
    6.0

    The rooms are big enough, bright and friendly furnished and all have a large balcony, tv, safe, closet, iron and ironing board and stocked minibar. The beds are amazingly comfortable ☺ Bathroom with shower and hair dryer and angetrennter toilet. Cleaned daily and very thorough. The air conditioning is individually adjustable.

  • Gastronomy
    5.0

    The hotel has a main restaurant and several specialty restaurants. You could leave out the italian without prior reservation visit, the mexican and asians you have to book in advance. However, it is if you are on the day on which one to eat. The restaurant was always clean, the food good. Always something there to suit everybody. In the main restaurant it went however very loud and the air conditioning was quite cold. Whoever wanted it still and warmer like, can also on the large terrace.

  • Service
    6.0

    The staff is brilliant. You can everywhere well on german inform itself. Wether at the front desk, in the restaurant or at the bar. The rooms were cleaned really well. Everything was clean and fresh towels every day. A doctor is located at the entrance of the hotel area. Luckily we didn't need it! :-)

  • Sport & Leisure
    5.0

    At the beach and at the pool are enough beach chairs available. There one always found one. There is also a quiet pool where hammocks for lounging are. There is no entertainment. Showers are available at the two pools and on the beach available. The entertainers were very hard the people to keep you entertained. Volleyball, football, ping pong, bingo and so on.

  • Hotel
    6.0

    Very nice hotel in a very good location. Absolutely recommendable!

  • Location
    6.0

    The RIU Yucatan is located in the playacar hotel zone. Since the hotel has several smaller houses in a beautiful green area, you don't realize how big the complex really is. Animal visit of agoutis, coati and monkeys is almost every day. In about minutes can be reached within a small shopping centre with souvenir shops, pharmacy, pharmacy and shops. With the taxi one was in 5 minutes in the middle of town on the shopping street 5. Avenida. There you can to all shopping what you need. Also for trips the location is ideal.

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Bernhard
Anytime again!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • August 2013
The hotel was about 3 weeks before our arrival after extensive renovation work is once again opened. So everything was in a clean and neat condition. The decor was very modern and had therefore the mexican flair lost. In the hotel plant lives very many animals, like agoutis, coatis, iguanas, apes, we also have a opposum with his young seen. Since we were there in the rainy season were, unfortunately, there was also many mosquitoes. On the Germany bring along insect repellent they could only smile. The best 'off' to buy them locally. read hotel review
  • Room
    6.0

    The rooms were spacious and functional. The mini bar was every 2. day refilled. The drinks dispenser consisted of four bottles' high-proof things '. (Wodka, rum, Gin, whisky). These we however did not use. However, if you in the 24-hour bar in the hotel was not yet enough, has an opportunity here in the room have a drink to itself to take. Ice machine on the hallway.

  • Gastronomy
    6.0

    The all-inclusive food was very varied and there was always something for every taste. Next to the main restaurant (buffet) there were several possibilities, à la carte dishes. In the italian restaurant without reservation, otherwise there was the possibility, on the morning of the same day following restaurants notification : (first come, first served) Grill and steakhouse, asian and mexican restaurant. Despite the many guests (at least 507 rooms) there was no fight for the buffet, as it was always well stocked, and the food was always freshly prepared (showcooking directly behind the buffet). The quality was always given-it was always very tasty for us. As everywhere there is always times again smaller maleurs (glass tilted, plate broke...) Also here was very paid attention, that everything was quickly cleaned and damage quickly fixed.

  • Service
    6.0

    We still have no country, in which the staff so friendly. They always had a smile on their lips, always greeted us in a friendly way and were always helpful. With english one got by everywhere, at the front desk, the bars and in the restaurant was partly also german spoken. The cleaning of the rooms was tiptop, the all-inclusive included mini bar each 2. day filled up, hand towels were changed daily. When we at night around 01:00 a. m. needed a doctor, this worked smoothly. A phone call at reception and the recall of the doctor were cleaned promptly. With a defective foehn or a not functioning safe was also immediately reacted and repaired the problem.

  • Sport & Leisure
    6.0

    The offers at the pool i can't rate, as we were always on the beach. Beach chairs were available in sufficient numbers and all were in a good state. In a circa 15 meters wide strip before the water were no beach chairs are set up. This pleased me very much, otherwise we would have certainly some with their chairs right into the water and also the area was free for walkers. What a bit poor was, was the shade. This was only through the planted palms and one had his beach chair often move around in the shade to stay. The sandy beach was fine sand and you don't need bathing shoes.

  • Hotel
    6.0

    The hotel was about 3 weeks before our arrival after extensive renovation work is once again opened. So everything was in a clean and neat condition. The decor was very modern and had therefore the mexican flair lost. In the hotel plant lives very many animals, like agoutis, coatis, iguanas, apes, we also have a opposum with his young seen. Since we were there in the rainy season were, unfortunately, there was also many mosquitoes. On the Germany bring along insect repellent they could only smile. The best 'off' to buy them locally.

  • Location
    6.0

    The transfer from the airport in Cancun took about 45 minutes With the taxi to the center of Playa del Carmen (70 pesos to 4 persons) were no 10 minutes. The direct beach location really impressed us. By a of trees überragten way the beach was can be reached very quickly. To foot were several stores and souvenir shops, as well as Starbucks in 5 minutes. The offer was not as extensive as in the center and also a bit more expensive. The small shop in the hotel was overpriced.

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Jessica
Mexico - a dream of the Karibik
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2013
It was an absolute dream vacation! This hotel is newly renovated (at the end of july 2013 newly opened) Highly recommended read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Mareike
'we are here in a spot!? '
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • August 2013
A wonderful holiday! We were lucky, on the recommendation of our travel agent in this hotel to stay. Like already often described, the hotel is very newly renovated. One has for a bright, colorful, contemporary style chosen. We were up to the conclusion not sure, as we to this decision were: the colonial style is probably nice; nevertheless, we have the ' bright facility ' found very pleasant and felt like at home. This was probably in particular to the wonderful staff, the very to the heart are grown: outstanding service with warmth, thoroughness and speed. ☺ in this context ..., even the incredible cleanliness to be highlighted! The hotel is relatively big, but the guests got lost completely well and one had never the feeling of crowding. We have also, for example, still at lunch free couches (at the beach, in the sun or in the shade). The food it could get a bit noisy. One bay automatically all-inclusive, but is also really worthwhile itself. (further below). read hotel review
  • Room
    4.0

    The rooms are newly renovated, whereby i would say, primarily probably painted. Really nice they are not, however sufficiently large. The beds (we had two beds a 1.40 meter broad) were very comfortable and there was plenty of storage space for clothes, etc. The bathroom is through a half ' glasbausteinwand' separated from the sleeping area, so that you in the bathroom was never really very private. On the other side were also two people ready. Shower sufficiently large and good shower/water pressure. The toilet is pretty small. Somehow the air conditioning overburdened, but we also did not ask, but simply only run hourly, even... The mini bar is practically: daily water (only 3 liter still water), soft drinks and the much-quoted donors to vodka, rum, Tequila and Gin are, of course, funny... (the vodkaspender incidentally, we have regularly been the first-aid measure in bites applied - helps, if it quickly passed! ) As i said, everything was always very clean!

  • Gastronomy
    6.0

    When i think about it, i would love to go with a plate at the buffet,... The food is just fantastic. We mostly in the main restaurant, although it still specialty restaurants there (we were only on the 'mexican', which is a very nice evening was; meal was also here great). In the main restaurant one had everything. We found particularly great, apart from the excellent 'international hotel food' also always a corner with mexican food, the just wonderful tasted! All in all, a huge variety of savory dishes (applies to all meals). What we particularly noticed was: no idea, as you do it, but it actually had never bottlenecks at glasses, plates, a court... Remarkable! Also the breakfast was very good and it was practically everything every day. Great were the fresh shakes, but actually everything... Only the atmosphere in the main restaurant was probably not completely so pleasant: it was quite noisy/thin and mostly very cold. We have therefore mostly on the terrace sat itself or eaten. Where it clearly quiet and cozy is. Lunch in the beach restaurant, where one usually a magnificent view of the sea. Here it somewhat fuller/noisy, particularly since many guests from the RIU Tequila announced. It didn't really bother us. Also here it was very delicious and there was a lot of choice: always a large corner/ 'responsable' with mexican dishes, a nearly food - corner (hamburgers, pizza, chips, Hot Dog, different noodles) and a corner with other dishes. In addition salad/appetizer and dessert buffet. After a certain time (half four about? I never had a clock with...) There are still restricted buffets. In the area there were many bars, where you never had to wait a long time and despite the high arbeitstempos the employees always friendly served. Pleasant: unlike many other hotels, you get your drinks just, without always any receipt sign to have or similar. There's also always stay spaces, in which you yourself something to drink can (donors). In the Karibik with the all inclusive offer also really unbelievable many drinks. Most of it was really very tasty. Of course didn't taste any cocktail like a cocktail bar, but most of them were really great. I would especially the Daiquiri de fresca recommend! :-) Of course the employees were glad about tips (which in my view you really deserve!) , but you never had the feeling, that something was expected or even friendliness depended on how!

  • Service
    6.0

    A special plus point of the hotel! All staff were always friendly, helpful and incredibly efficient. Here you can absolutely no highlight region, because we really in all areas so felt. The room was - as the whole area - always blinkblank. Of course not everyone spoke staff fluent german, but there are staff available, partly speak german very well. Try do most and we had usually talks, a combination of english, spanish and german. There is also a doctor, the area. We were there once, because we on a symptoms clarify wanted, whether a further study was necessary - this had we not even have to pay! Top!

  • Sport & Leisure
    5.0

    Leisure offers there are many, we booked this but hardly used it... Entertainment is good, if you want to! In the large pool, which also includes activities, we were, for example, did not. It is already quite noisy... I was if at all in the ' chill-out pool ' near the main building, where you have just a few laps. Nevertheless one must say, that there are nicer pools, but that is probably because, that the complex itself is already a bit older. How one beach chairs at the pool, i can't say - at the beach we always got. Umbrellas we needed because of the palm trees not. The pool chairs were very comfortable, although one honestly say, that they are often poorly regulated left. On the beach there are several showers. The disco in the Tequila we also didn't try...

  • Hotel
    6.0

    A wonderful holiday! We were lucky, on the recommendation of our travel agent in this hotel to stay. Like already often described, the hotel is very newly renovated. One has for a bright, colorful, contemporary style chosen. We were up to the conclusion not sure, as we to this decision were: the colonial style is probably nice; nevertheless, we have the ' bright facility ' found very pleasant and felt like at home... This was probably in particular to the wonderful staff, the very to the heart are grown: outstanding service with warmth, thoroughness and speed. ☺ in this context, even the incredible cleanliness to be highlighted! The hotel is relatively big, but the guests got lost completely well and one had never the feeling of crowding. We have also, for example, still at lunch free couches (at the beach, in the sun or in the shade). The food it could get a bit noisy. One bay automatically all-inclusive, but is also really worthwhile itself. (further below).

  • Location
    6.0

    Of course the location is a dream: direct access to the beach (this was the reason, why we Yucatan preference over the Tequila given) on a broad body of that beautiful beach: as you wish: fine sand (which rarely too hot!) , many palm trees (nice for the eye and for the schattenplätzchen) and of course the sea, that every day a different color it lacked, mostly in herrlichstem turquoise just like in the advertisement. You can very slowly into the water. The water is extremely clear, of course, wonderfully warm and no stones or similar 'verleiden' the splashing around in the sea. On the beach everything was clean and there were - what the hotel anyway nothing could be - more than during the strong wind time single seaweed washed ashore, what i in other Karibik holidays already completely differently experienced. Also unlike these holidays: you can 'easy' leave the hotel. ☺ that meant: one is fast with the other Riu hotels, you allowed to use, as well as souvenir, autorvermietung, etc. The 'neighborhood' is very nicely laid out and beautiful trees. With a taxi one was quite fast in Playa del Carmen or walk there. I would like to mention again, that we were never harassed or unsafe felt. The mexicans were just great!

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Sven
Value for money is not good, TUI premium review?
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2013
Newly renovated hotel in a modern style, but... read hotel review
  • Room
    3.0

    Shower: very good. Toilet ok, bed ok, condition/facilities ok, Deutsche Welle on TV. But: very noisy (although we were on the top floor) and the doors were difficult to close silently, especially if you had neighbors, with a low IQ... The door to the hallway is not soundproof either. Mini bar was refilled every other day, everything was okay. If you want to, you can drink infinite Schnapps from the bar (then you don't need to walk to the beach bar, where the drinkers arrive from 10am)

  • Gastronomy
    4.0

    For lunch, there is a restaurant right on the sea - always the same food, but ok and self-service drinks. There was always fish and meat and for the Americans burgers and fries, and also Langnese ice cream - all okay. At night we were always in the main restaurant (buffet), food ok, but very often repeated and much of it seasoned with coriander. We sat outside despite the mosquitoes, but for that we had a view of the garden and it was quiet. Inside air conditioned, but rather like a cafeteria and noisy. There was always salad, fruit and something for everyone to find. The fruit juices included a heavily diluted orange juice, which I am not used to from Punta Cana, where there is completely freshly squeezed juice. In the evening everything happened in the lobby bar. It is then very crowded, no non-smoker protection and customers with no manners (for example feet on the tables). And: tons of mosquitoes, many were bitten, luckily i had long trousers and shirts with me. Protection with OFF spray. It costs about 6 Euros and is prohibited in Germany, but it helped.

  • Service
    3.0

    The room was cleaned thoroughly, there were different animal-shaped towels every day. The service on the terrace at the restaurant was very good thanks to Fabiola and Guildo. With the language it's difficult, though - only Spanish and the necessary words in English and German. It was an excellent and very nice service, though. The bars: despite tipping the gentlemen, they still didn't know what you wanted: soda and Cuba Libre but with lime and Bacardi please. Even if you were there again a few minutes later, you had to tell them everything again and keep an eye on it. At the bar it is very lively and it seems that people who pushy are at an advantage. The front desk is always available, there are also German speakers, but help is difficult: we went to the Riu Cancun by bus from Playa del Carmen for the day (ADO, about 3 Euros per route in great coaches!), do you have to register? One way it was like that, and once exactly the other way around - no matter, we were simply driven and that was easy. With the internet: a disaster. No help, instead, we look for a new provider... And: to check out the night before there was no information and my birthday was also overlooked. This is something we have never experienced before.

  • Sport & Leisure
    3.0

    I can't rate this, as I don't understand how you can swim in the pool if there's crystal-clear 30 °c water at the beach, that's why you're in the Caribbean. Well, at the pool there was also the towel mafia, at the beach only a few. One day we saw a man in his pyjamas... The beach chairs were nearly all in good condition, but not for a long time, as they get worn out by the many overweight people. Shady spots were rare, as the palm trees on the beach was very small and there were no umbrellas with palm leaves covered there: why not? Showers, toilets on the beach, everything ok... Evening entertainment, we only went once to the Michael Jackson show and left after 15 minutes as it wasn't well done well done (top in Punta Cana!), once folklore, but somehow wasn't nice either, other shows just by the entertainers, but not worth seeing.

  • Hotel
    3.0

    Newly renovated hotel in a modern style, but...

  • Location
    5.0

    The hotel is right at the Playa del Carmen. Please don't put sun loungers so that they back onto the beams, as then the watchmen turn up, who sometimes allow them to go 'to the border', sometimes 10cm, sometimes half a meter away. They don't care if you were asleep, either. I've never experienced anything like it! The beach is otherwise nice and wide and you can also run well - about 25 minutes on the beach to the left to the Playa del Carmen, and then it goes even further, to the right max. 25 minutes, then you'll reach the end. The beach chairs were new and okay. The shady area to the back of the beach is nice and shady, but also full of mosquitoes and therefore not useable. Further to the front, the other guests' smoking can be bothersome, no fresh sea breezes (so always to the beams, but no shade). Out of the hotel, 5 minutes to the right there is a small shopping center, and 30 minutes further you'll get to Playa del Carmen. A private road, very clean and green, with the other hotels and private villas. Very nice and safe, with taxi for probably around 7 US Dollars (we walked).

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