Hotel Mercure Wien Westbahnhof(4 stars)

Felberstraße 4 1150 Wien View on map

Average rating

469 hotel reviews

    Rating by categories

  • Hotel in general
    4.9
  • Room
    4.7
  • Service
    5.4
  • Location
    5.4
  • Food and Drinks
    4.9
  • Sport & entertain
    4.0
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98 reviews for this hotel sorted by travel date
Ramiz
Hotel Mercure Wien Westbahnhof
  • Hotel not recommended
  • Couples
  • City break
  • July 2015
Seriously a Disaster!! Either there aren't able to or they simply don't wan't to help the guests and treat them good. The cleanliness, the service, the conduct of the people who work there to the guests, nothing comes even close to a 4 stars hotel!! Maybe to a 2 stars hotel.somewhere in India. The entrance of the hotel is next to a Pakistani mosque and an brothel. Neither in the lobby nor in the halls are ACs. If you go there in summertime while it's pretty hot and you have to wait to talk to someone from the front ... office (reception) (and you have to wait often some time) it's too vigorous for you because of the heat. The elevator is like from the 19. Century. At the restroom for men is music played but the floor is wet and the sink had burst. Before going there I called the office to make sure there is an AC in the room I booked. They told me there is one for sure. While checking in the front office man told us to pay of the AC After a while he made an exception. The room (851 on the 8th floor) is like a cell and divided to a bed room and a living room. You can only rest on one armchair. Even if there are two people in a double room. Oh, there's also a stoolabsolutely not for relaxing. The man on the reception was sure that's how it is and should be. The next day I tried the best but without any results. But finally they wanted to give us one more armchair after I showed them many long black hairs which were in our bed. They weren't ours. Because I have short hair and my wife has blonde hair. Don't wanna even imagine what's happening under the bed. Well, after returning to our room in the evening, we discovered the second "armchair" they brought us. Actually it was a small chair which was broken so that my wife almost fell from it. The wifi was horribly bad. We always had to go downstairs to the reception to get help with that wifi. (Thanks to mr Schulz who was one of the rare kind ones.) The furniture is very very old. There was hanging dust from the ceiling. I even have a picture of it. Beautiful. When we arrived at the hotel in our room my white shirt fell down and I picked it up immediately but there were already some dark stains on it from the dust. So fast. In the bathroom are a lot of stains that look very strange. Seems like its mold. Within 3 days nothing got cleaner and we didn't even get some shower items. And finally at the end they made a surprise for us. When we were getting ready to check out (it was about 11 am, and check out time is at 12!!) and we were naked (!!) someone just came in without even knocking at the door. I was taking a shower and my wife was sitting on the toilet (sorry for telling you that but I hope you can imagine how uncomfortable we felt.) after hearing my wife screaming the person who opened the door to come in went away. There were no excusings, not even one 'excuse me/us sir for the things that happened to you here'!! No apologies, not for the strange hair that were in our bed (disgusting!!!), not for the broken chair they brought us, not for disturbing us without even knocking on our door and just coming inside. Nothing. I can't even describe with words how disappointed I am about that hotel. Vienna is a beautiful city, but that hotel was much more than just horrible! Have never seen that before. So all in all I can say I would love to go to Vienna again but I would never ever stay in that hotel again. Not even for free! read hotel review
  • Room
    1.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    1.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Sport & Leisure
    0
  • Hotel
    1.0
    Family friendliness
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Location
    2.8
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    1.0
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Harald
Good hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • November 2014
Good hotel with good service, ideal for city breaks. Request a quiet room on the back, it is located on the main street. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
Close
Jessica
Convenient hotel with easy access in Austria
  • Recommended hotel
  • Friends
  • City break
  • October 2014
The hotel is very near the Westbahn. The room is decent and clean. read hotel review
  • Room
    6.0

    The room's view was great. The room size is also spacious. The room is clean.

  • Gastronomy
    6.0

    The buffet breakfast is great with a variety of choices. The cornflakes were offering various selection.

  • Service
    5.0

    Staff was very helpful and upgraded my room when my room's wifi service did not work.

  • Sport & Leisure
    0
  • Hotel
    6.0

    The hotel is very near the Westbahn. The room is decent and clean.

  • Location
    6.0

    It is near train and subway station and very convenient to go to city centre. The train station has a small shopping mall and a few fast food shop like Nordsee.

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Tiberiu
A good choice, well connected
  • Recommended hotel
  • Singles
  • City break
  • July 2014
I was surching for a place to stay, becuase I was about ot catch the Metallica concert in Vienna. This hotel had all the features I was looking for - near to the train station, becuase I took the trip from Timisoara by train - via Budapest - it has been a nice ride, it is well connected, tram station and UBahn Station (subway) close by at 2 minutes walking distance. So for me it was perfect, you get in easy, check in and have a good rest till next day when you relax a bit and then you do ... what you want. Rooms very clean, changing of towel and sheets was done daily I cannot really complain of any of these aspects. Breakfast very good but not only for one day I tried the restaurant for lunch and I had a very tasty pasta and prawn dish. So for sure I recommend this hotel to any of you fellow travelers. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
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Karl
Mercure on Westbahnhof
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • April 2014
Hotel with typical standard for Mercure. However, the hotel is already a bit older, but clean! Room was on the sunny side and was a little warm! read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
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Ramona
Ideal hotel for city break!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • April 2014
We will certainly recommend the hotel. It is in the best way suitable for a city break as it is centrally located and one with the nearby subway all objectives achieved as soon as possible. Room was rather small, but for a city break where you anyway most time on the way is adequate. The bathroom was very clean. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Arfang
Convenient located hotel, right next to Westbahn
  • Recommended hotel
  • Singles
  • Business trip
  • March 2014
Good for business travelers for its location right next to Westbahn. Clean and compact room. Neighboring is OK but not that tourist oriented. At night, the station area is a bit shady. For buffet breakfast, the options are abundant. Free wifi is not offered in room but ask for 1st floor as closes to the lobby (which has free wifi). Great for its value. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
Close
Udo
Good hotel with '+' staff and '+' breakfast.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2014
The hotel is highly recommended - especially the staff is very friendly and competent - rooms are a little 'smaller than expected' and not 'new', but absolutely clean - quite good 'feel-good factor' - the breakfast is hard to beat. For a city journey one should this view believe. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Adelheid Maria
Top hotel for a vienna-visits.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2014
We were regular tourists in this hotel, because the location is great, the breakfast was excellent, the staff is nice and attentive, the rooms were in a very good and clean condition, the price and the performance ratio was. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Peter
Hotel in a good location.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2013
We were over new year's eves in the Mercure Wien-Westbahnhof. Accordingly the hotel was fully booked. On new year's morning as we for breakfast were (admittedly against 09:00 a. m.) was a not Insignificant queue before the restaurant and waited on a free space. The restaurant is just too Small for the number of guests. Dis to 12,00 extended breakfast on new year's day was a nice touch. We booked a privilege room, but was very small. The equipment was correct, However we are from Mercure actually a little more. The location is good, the Westbahnhof (with ... the metro station and bus stop) is within 3 minutes walk. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Günter
For one-night guests ok..
  • Hotel not recommended
  • Singles
  • Translated
  • Proof of booking
  • City break
  • December 2013
The hotel lives of its russian and asian guests, the only 1 night stay. Durchgangshotel, quite simply, i am totally disappointed. read hotel review
  • Room
    2.5
    Size of the bathroom
    2.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    2.7
    Overall condition of the pool area
    3.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.0
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    3.3
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
Close
Birgit
Old, but clean hotel - we'll be back
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • October 2013
The hotel is very convenient, close to hotel's immediate vicinity are average and is therefore really good. The lobby is friendly, the waiting time at the front desk was very short. The breakfast is varied, however it may be, that peak has problems to get a seat and it makes it very hectic is. During our stay there were several tour groups from poland, spain and china were present. read hotel review
  • Room
    5.0

    We had a junior suite in the 7. floor. It was about 35 square meter largely with a small vestibule with seating area, a double bed and a very large bathroom. In addition there was a bathrobe and slippers. Internet was via lan-cables free of charge, but a bit slow. In the junior suites there was also a kettle and coffee/tea. The room was very clean

  • Gastronomy
    5.0

    The breakfast area is spacious, although quickly over-crowded. Everything is clean and attractive prepared. The service is fast and discreet. The bar area is very attractive, the staff really nice and efficient. Requests were well fulfilled.

  • Service
    6.0

    The entire staff was always friendly and much around the guests endeavors.

  • Sport & Leisure
    0
  • Hotel
    5.0

    The hotel is very convenient, close to hotel's immediate vicinity are average and is therefore really good. The lobby is friendly, the waiting time at the front desk was very short. The breakfast is varied, however it may be, that peak has problems to get a seat and it makes it very hectic is. During our stay there were several tour groups from poland, spain and china were present.

  • Location
    6.0

    The westbahnhof train station is directly opposite. There is also a shopping centre with various shops, drugstores and food stalls. The shopping street, the mariahilfer strasse, is only a few minutes' walk away. The binding to the city center was perfect. One is with the u3 in about 10 minutes at the stephansplatz. Also places there were enough in the proximity and for theatre lovers, the raimund theater in walking distance

Close
Christine &hans
Great hotel
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2013
Nice and helpful staff at the front desk. Breakfast was great! Room rather small, but quiet and cheap. As you a city break makes you rather little in the room. Closet had no door but it didn't bother us. Hotel is located next to Westbahnhof thus great connection to the city center. We'd gladly come again! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Romana
Nice reception archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • June 2013
Extremely nice front desk, all special requests were no problem. Had a very quiet room on the courtyard. Hotel is very convenient and just a few steps away from the train station, hence good starting point for all enterprises (metro etc.). Great for a short city break. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Herby
Recommendable hotel in a central location archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2013
Recommendable city hotel of the middle class. Clean, friendly and personable. The location is very good, because everything in the immediate vicinity is (u-bahn, Westbahnhof, stadthalle, shopping centres, etc.). Only mank: the mini bar is rather somewhat mickrig stocked. (no red wine, 2 small beer). The really extensive breakfast buffet is still with 16,- Euro a bit excessive. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Jessica
Wien Mercure Westbahnhof archived
  • Recommended hotel
  • Friends
  • City break
  • April 2013
The hotel is very convenient, just 2 minutes from the train station. The buffet breakfast includes a wide range of food. The staff in the hotel is very helpful. However, there is no in room wifi access. read hotel review
  • Room
    5.0

    The room is not very big. The equipment does not include standard coffee maker facilities. The room is very clean, including the bathroom.

  • Gastronomy
    6.0

    The quality of food is unexceptionally good, and the fruits are very fresh. The restaurant is very bright and the environment is cosy.

  • Service
    6.0

    The room is clean, and the staff speak fluent English.

  • Sport & Leisure
    3.0

    There is sauna for relaxing. There are no other sport facilities.

  • Hotel
    6.0

    The hotel is very convenient, just 2 minutes from the train station. The buffet breakfast includes a wide range of food. The staff in the hotel is very helpful. However, there is no in room wifi access.

  • Location
    6.0

    There is no much shopping around. If going there by airport shuttle bus No. 7, it is very comfortable and the price is just euro 13. Being so close to the train station, it is very easy to go to Salzburg and other places like Linz and Graz.

Close
Marc
Wien archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
Again it was great. Next year or the year thereafter we would gladly go again. Location, atmosphere and service are very good. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Nadine
Good location, poor standard archived
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • March 2013
Room not clean and remind rather of the 70. years. No 4 star standard! Drecreped hotel. Breakfast and breakfast service was very good! read hotel review
  • Room
    2.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
  • Sport & Leisure
    0
  • Hotel
    1.5
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    2.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Stefan
Central base in the western part of vienna archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2013
Staff really made an effort also with special wishes and also very flexible in larger groups and conferences. Location very good directly by the Westbahnhof and two underground lines. Shopping center and shopping (Mariahilfer Straße) in the immediate area. Rooms were small and on major roads looking. read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Uwe
A good base archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2013
For a city tour a well located base, very good connections to public transport, very convenient for the arrival with the train (no 5 minutes from the station platform to to the hotel), old hotel with flair (elevator unfortunately clearly audible, rooms according to choose ), i would book it again read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
Close
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