Hotel Sugar Palms(4 stars)

20/10 Kata Road, Muang, Phuket 83100 Kata Beach View on map

Average rating

15 hotel reviews

    Rating by categories

  • Hotel in general
    4.2
  • Room
    4.5
  • Service
    4.1
  • Location
    4.8
  • Food and Drinks
    5.0
  • Sport & entertain
    4.0
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4 hotel reviews for undefinedsorted by travel date
Irina
Unfortunately, it does nothing at all what it says on the ti
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2013
We were 3 and 4 years ago in this hotel, there everything was okay These march when we checked in and the room bed linen, we immediately knew, that we in this hotel will not stay. It had only russians in this hotel and it was completely run down this much, the entrance, on the course, lift up to the room it was scruffy and one saw it already longer a rennovation necessarily would have. In the room (4. floor) we had ameisenkolonien, the bathrooms were already in better condition, (taps corroded, plates were missing) We went to the katathani ... buri wing moved. read hotel review
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    4.4
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Nadiia
very nice hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2012
Nice hotel within walking distance of the sea. Large, bright rooms, room slippers, bathrobes, umbrellas. Stayed in a room with access to the pool. Also there is a dvd and other equipment. Cleaned well. The breakfasts are delicious, there is plenty to choose from. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Franz & Anschi
Unfortunately no 100% archived
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • March 2012
It was at the check-in go. We were around 8 hours there and we were told the room can at 12 o'clock be changed. At 12 o'clock was told it will be 14 hours. At 14 o'clock they told us there would be 16 hours. At 16 o'clock they told us we should be 2 days into another hotel, there no room is available. After impressive complaints we were then but a room assigned. Unfortunately without balcony and the rear of the hotel. To repeated complaint we got next day room with a balcony also the back. The view was ... great! Ventilation shafts the neighboring hotels, as well as an unpleasant noise this. The room had 33 meters² and was always clean. Grfährlich is the toilet. If seat and someone storms inside you need 2 new kneecaps! For breakfast you miss sausage and cheese. Free refill daily of the fridge with 1 beer, 1 Cola, 2 water. Should one watch television want then you can see the for german guests nothing as is. Not even Deutsche Welle. At the beach were while we were there around 70 to 80% russians. Hotel lies c. 150 meters away from the beach. One should with drinks supply so go to the 7-eleven go. The large supermarket in beach proximity is ridiculously expensive. We were disappointed about this hotel and are next year another hotel select, which we already looked at. read hotel review
  • Room
    4.0

    33 meters², furniture was sufficient (black) Always clean, free safe, air conditioning worked well

  • Gastronomy
    2.0

    No sausage and cheese, no lemons for tea not on request

  • Service
    5.0

    Room is very clean, staff mostly friendly

  • Sport & Leisure
    3.0

    Small pool, loungers at the beach costs for 2 with and without umbrella per day 200 Bath(5 Euro), 6 free internet places

  • Hotel
    3.0

    It was at the check-in go. We were around 8 hours there and we were told the room can at 12 o'clock be changed. At 12 o'clock was told it will be 14 hours. At 14 o'clock they told us there would be 16 hours. At 16 o'clock they told us we should be 2 days into another hotel, there no room is available. After impressive complaints we were then but a room assigned. Unfortunately without balcony and the rear of the hotel. To repeated complaint we got next day room with a balcony also the back. The view was great! Ventilation shafts the neighboring hotels, as well as an unpleasant noise this. The room had 33 meters² and was always clean. Grfährlich is the toilet. If seat and someone storms inside you need 2 new kneecaps! For breakfast you miss sausage and cheese. Free refill daily of the fridge with 1 beer, 1 Cola, 2 water. Should one watch television want then you can see the for german guests nothing as is. Not even Deutsche Welle. At the beach were while we were there around 70 to 80% russians. Hotel lies c. 150 meters away from the beach. One should with drinks supply so go to the 7-eleven go. The large supermarket in beach proximity is ridiculously expensive. We were disappointed about this hotel and are next year another hotel select, which we already looked at.

  • Location
    6.0

    Centrally located. Shops 50 meters away

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Jörg
super helpful and dedicated staff! archived
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • February 2012
A very strong praise the receptionist Thiprudee and the driver Niwat! After me on the way my wallet with Checkarten stolen was have the two I really it is their dedication and their commitment to help. Without them I would not have been able to travel. Also a thank you to Suchard! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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