Mercure Samui Fenix Resort(4 stars)

26/1-3 Moo 3, T. Maret, Lamai Beach, Koh Samui View on map

Average rating

34 hotel reviews

    Rating by categories

  • Hotel in general
    4.3
  • Room
    4.3
  • Service
    4.5
  • Location
    4.3
  • Food and Drinks
    4.5
  • Sport & entertain
    3.3
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22 reviews for this hotel sorted by travel date
Patricia
Stay away from this hotel!
  • Hotel not recommended
  • Families
  • Beach holiday
  • December 2013
This hotel is not as it seems. These people brought it from the Mercure chain and using their previous standard to get their so-called rating, which is the Trip Advisor only! They do not have a genuine 4 Star rating, but charge 4 Star prices. The hotel is dirty and falling into pieces. The toilet seats are dirty, discoloured and broken. The food is old and fly infested. The pool is dirty and covered with broken tile pieces. The beach is dirty and next to the hotel the sewage line goes right into the ocean. People swimming will be exposed ... to filth and bacteria from the sewage! This hotel is directly located on a main road and the noise will keep you awake all night! The staff is lazy and when there is a emergency and you need new bedding in the night, don't worry, you will NOT get it and need to sleep on the hard bed without linen and bedding as it happened to us! Excuse no 24 hour maid service! This hotel is in fact only a 2.5 Star hotel. Oh, and to top it all off, the pleasure of seeing dead rat bodies on the steps is common! read hotel review
  • Room
    1.0

    The furniture was falling apart. There was mold on the walls. The bed linens where dirty with blood and poop stains. Took staff to redo the bedding 45 min! The balcony showed many cracks in the wall as the interior of the room walls. The air conditioning did not work in one of our rooms! The towels are hard and not soft, plus there are no wash cloths for the shower to clean yourself. Shampoo and soap was not replenished and like in a 2 star motel! The toilet seats where dirty and discoloured!

  • Gastronomy
    2.0

    The breakfast was below average. Most food was covered by flies and when I asked for a 5 1/2 min boiled egg, the cook smiles and gave me an egg he pulled out of the hot water with no timer in sight. I was upset and the manager came and he then gave me after I was finished a extreme hot egg (did not even put it in cold water) and it was hard! The bread was half stale and the fruit was unripe! Just a general dirty feeling!

  • Service
    1.0

    When we had a sick child at 2:30 AM who threw up in our bed, we called the front desk for help with new clean bedding and where informed that this so called 4 Star hotel did not have 24 hr. housekeeping, no where they willing to get extra linens or go to a unused room and borrow until morning the bedding. Staff lied and said they where totally booked and I have been watching the rooms for days and there where always 2 room unoccupied. I have the pictures to proof all this!

  • Sport & Leisure
    1.0

    Non existent! Pool was falling in pieces as my son went in and hurt himself on the loose tile inside the pool. They were very sharp and nobody care for them. The pool itself was not very clean. The beach is dirty and a sewage line is next door entering the water! The Star is a gazebo by the beach that is rusty and the people giving the massages are not experienced and can cause major damage to a pre injured spine! Beware!

  • Hotel
    1.0

    This hotel is not as it seems. These people brought it from the Mercure chain and using their previous standard to get their so-called rating, which is the Trip Advisor only! They do not have a genuine 4 Star rating, but charge 4 Star prices. The hotel is dirty and falling into pieces. The toilet seats are dirty, discoloured and broken. The food is old and fly infested. The pool is dirty and covered with broken tile pieces. The beach is dirty and next to the hotel the sewage line goes right into the ocean. People swimming will be exposed to filth and bacteria from the sewage! This hotel is directly located on a main road and the noise will keep you awake all night! The staff is lazy and when there is a emergency and you need new bedding in the night, don't worry, you will NOT get it and need to sleep on the hard bed without linen and bedding as it happened to us! Excuse no 24 hour maid service! This hotel is in fact only a 2.5 Star hotel. Oh, and to top it all off, the pleasure of seeing dead rat bodies on the steps is common!

  • Location
    1.0

    The hotel was located directly on the main road. The noise was so loud that you had troubles sleeping!

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Maxim
Paradise with small drawbacks
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2013
The hotel is of medium size and relatively new, decorated up to date and in comparison much inclusive; use of the gym, beach towels, kayaks, wi-fi, computer in the reception area, safety deposit box in the room etc. We did some hotels in Lamai looked at, and it is, in our opinion, definitely in the upper level. It is certainly not a posh of 5 + stars, but definitely better than the current empfehlungsrate of 69% it suspect would leave. At the time of our stay from about 2.5 weeks we had a very mixed guest structure, but only ... a few german. Many chinese, but only briefly since remained. Many english. In principle everything was represented. read hotel review
  • Room
    6.0

    Rooms are a decent size, with a very broad, but a little short bed. With my 184 centimeter I had to me already completely to the wall to put, so that the feet below runterhängen. It is in the broad space for four. A big balcony, flat-screen tv, kettle, dishes, mini bar, hair dryer, safety deposit box etc. Round the furnishings very good. The only problem for us were the very few outdoor seating. There was a kind of two-seater on the balcony, and a single flechtsesel in the room. The you could with little effort them better. The bathroom is very clean been, has a nice rainforest shower and habituation-needy sink-the taps have in different directions-or be turned off. That led at the start some fountains.

  • Gastronomy
    6.0

    There is a restaurant and a beach bar. In the restaurant we have only breakfast and now after 2 weeks, we were not sorry. I thank the has a lot to do. The selection not very big, but up to the ham and beans delicious. We had the impression, that the kitchen very careful with pffer and salt bypasses-the most one must really still add seasoning. At the beach bar we only from and to drink, since it was relatively expensive. This also applies to the restaurant in the evening. Tips are thankfully it, but definitely not required or demanding expected.

  • Service
    6.0

    We have seen some of the previous comments not really understand. The staff is continuous very friendly, helpful and what the most important for us - not intrusive. Has someone needed, was immediately there, so it's not-the staff not at all on. Reasonable spoke english really not everyone, german not any - but i think for a hotel this size is normal. There was not a single situation in the then not someone fast was called, the understood us and every question could answer questions. Room cleaning was exemplary. The sheets was alright. Not always reinweiß, from and also a few spots, but artificial (for example were times a few small fleckreste of kugelschreibertinte mood)-otherwise very clean.

  • Sport & Leisure
    5.0

    The gym from the hotel is small, more than four persons, there at once hardly there, but well equipped. Kayaks the free offer are also in good condition. Animation or the like does not give it. In the evening runs in the beach bar regular contemporary music, however not so loud, that it would bother. Beach chairs and umbrellas were in good condition and also in sufficient number in front of. Now for the beach topic: the is an issue for. Its quality varies depending on the phase of the moon, waves and season. The fact is-they need in any case bath shoes. The whole seeboden is an almost dead coral reef, that means - partially very sharp stones, corals etc. Also grow from about 20 metres away from the banks still vibrant corals. There are also plenty of fish to see. However, if you the bad luck have near to the full moon are the differences between the tides dramatic. When the tide is already after few meters brusttief in the water, at low tide, a hundred meters far walk and only schenkeltief is possible. Stands the water anyhow high-is the beach for swimming with shoes without further suitable, - if not, then only to the plantschen. Advantage-by the offshore reef you can also with strong breakers purely, the waves were very much smaller than directly on the other side of the large rock. The sea washes also plenty of. Mostly seaweed, but also garbage because some people with limited intellectual capacity into the sea throw. The beach is cleaned daily, but depending on tidal, lunar, weather situation a sysiphos -work is. Since the hotelfläche however anyway nearly up to the water is enough, it is basically not really disturbing.

  • Hotel
    6.0

    The hotel is of medium size and relatively new, decorated up to date and in comparison much inclusive; use of the gym, beach towels, kayaks, wi-fi, computer in the reception area, safety deposit box in the room etc. We did some hotels in Lamai looked at, and it is, in our opinion, definitely in the upper level. It is certainly not a posh of 5 + stars, but definitely better than the current empfehlungsrate of 69% it suspect would leave. At the time of our stay from about 2.5 weeks we had a very mixed guest structure, but only a few german. Many chinese, but only briefly since remained. Many english. In principle everything was represented.

  • Location
    5.0

    The hotel is directly at the beach, and on the other side of the grandfather/mother rock. The corner is relatively quiet and very comfortable. Transfer from the hotel only took about half an hour From the hotel to Lamai centre it's just a couple of minutes drive, to Chaweng about 20 minutes In the immediate vicinity there are some restaurants, %blank% for example the sabienglä to the tourists from far driven to come. But if you ask me-forget it, overpriced and overcrowded-particularly in the evening. This applies to very lots of restaurants direct at the beach. Since we are from the east the island speak, it was not much in the evening ocean view to, as it was only quickly becomes black. Sunsets there is only on the west side to see. We recommend, and highly- ginas restaurant, it is the small, family-run hotel directly the road opposite the hotel, where besides, scooters for rental is possible. Cooked a very nice lady, named don. There is no außenschild with the name of the restaurant, they see it only on the menu. At least the food very cheap and really like for their own family prepared. Something definitely real. Also many locals order there. You should bear in mind, though, that you have time should bring. Mostly cooks you alone, and the can of course take on several different orders. But believe me-it is worthwhile. Otherwise there are many other restaurants on the other side of the gv/gm rock, but not really to this a quality arrive. Otherwise there was in the area much, a small market street on the rocks and some small shops. For larger shopping or night life you have to to Lamai even out (5-7 minutes drive), but on the day not always just. Walk is dangerous and very hot-there are no sidewalks, and most mopeds drive on the hard shoulder of the alone for the walk is usable. Tuk tuk there are not at all, but taxis-the extremely overpriced, or collective taxi (red or purple, with the seats in the back). This without any timetable on the ring road. In the morning, reasonably often, in the evening-very often. During the day, only every 20 minutes a is not a rarity. Price from the hotel to Lamai - during the day about 30 Bhat per person, in the evening around the double. You can and must take action. Otherwise-hotel shuttle use. Runs 3 times a day at scheduled times free of charge, but must 2 hours in advance. If tan laid out are also the driver not so impudent and go with the price for two-thirds down. General i give the location 5 suns, because without of life too far away to be, however much more peace offers, than hotels further in the north of the beach. Small deduction because of the beach itself, more about that later.

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Walter
Never again
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Hotel manager very bored, came complaints not after. The hotel management very bad. The beach dirty and neglected, at least every 2 days someone climbed in broken glass. A rake seems to be a foreign word. Broken glass and plastic is not collected. Other visited hotels had very well maintained beaches. Without bathing shoe because of risk of injury not into the sea. For children as a beach holiday not suitable. Breakfast buffet without variety and very simple. Melons- and obstreste for the happy hour use. Accordingly also tasted the only offered drink. The only industrious man is the gardener ..., the hotel complex very clean and really the whole day works. Till now my worst stay in Thailand many! read hotel review
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    2.0
  • Service
    3.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.4
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Angela
Nice hotel, but unfortunately no fantastic beach
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • October 2012
The hotel is very modernly equipped and more generally very nice. It looks but rather as a business hotel and unfortunately it has no thai flair. We have it as part of a pauschalurlaubs booked. read hotel review
  • Room
    4.0

    The rooms are beautiful and decorated up to date, but unfortunately it smelled quite moldy, probably mould in the bath. The balconies are not great. Most floors no sufficient canopy, when it rains you can unfortunately not sit outside.

  • Gastronomy
    5.0

    We only booked with breakfast. It had eggs, fresh fruits, cereal, muffins, thai breakfast and even dark bread. Unfortunately no sausage and cheese, but we had not expected.

  • Service
    6.0

    The staff is always very helpful especially the receptionists spoke really very good english. The manager was very get in touch to the guests hard and we discussed even room for improvement because of the beach.

  • Sport & Leisure
    3.0

    The pool and the entire area are very nice, however unfortunately the beach is not inviting. There are very many sharp stones in the water and if you this obstacle sussed, one comes into the mud. Unfortunately, there were also quite a lot of trash, especially if you from the hotel to the left at the beach along goes. We are sometimes too another hotel nearby gone, have a drink and bought then made the nicer beach. The gym with a direct view of the pool was regularly used. There was no animation, ideal for a quiet vacation.

  • Hotel
    5.0

    The hotel is very modernly equipped and more generally very nice. It looks but rather as a business hotel and unfortunately it has no thai flair. We have it as part of a pauschalurlaubs booked.

  • Location
    4.0

    The hotel is located unfortunately directly on the street and if you without airconditioning sleeps, is the noise already to hear. The hotel is in a very good location. Nearby there is some supermarkets, shops, atm and restaurants. To the center to Lamai there were 3 times a day a free shuttle service. On foot you go at the beach along about 25 minutes to the center. Ideal for a quiet vacation.

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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Edgar
Beach is not usable and very schmurtzig archived
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
Beach is not usable very rocky and not clean. Breakfast no variation of supply. Fruit tasted as from supermarket. Cutlery one must get oneself is not a four-star standard. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    2.5
    Quality of the beach
    1.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    1.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Julia
Great holiday archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
It was our first time in Thailand and must say, that it is by far the best vacation for us was. I have the rest of the bad evaluations read, and it can unfortunately not understand, what for things the people really could complain about. I'll start out at: after a long flight we are finally arrived in Thailand. The staff at the hotel us directly welcomed friendly and US our room shown. The room was big, clean and tastefully decorated. The breakfast was okay. Unfortunately there was not so much choice. Unfortunately the hotel is a little far away ... from Lamai-center, but this is rather positive, then you can the peace and quiet enjoy. Otherwise you can every day with the shuttle bus-bus to the center go. The pool area is very nice decorated and clean. I have stayed in a other Evaluation read, that a woman on the pool complained, because if you are on the edge hinhockt, then the bathing suits ripped, well, I must say your own fault, the edge by the pool with rough rocks manned, but that is just the style of the pool. We stayed for two weeks in this hotel and were almost every day alone at the pool and the beach and have the peace and quiet totally enjoyed. The spillway on some pictures can be seen, is not there anymore. The beach is a bit dirty, it is because, that the sea some things anschwemmt, but that's the nature. Who the nature not accepted, should not into the sea or at the beach go. In the swim in the sea you have to however quite careful, since it is very stony. For people, the in the sea baden, we can Lamai Beach recommend a few meters you will find the grandmother and grandfather rocks, you from the hotel also right looks. One must definitely look at. Also a few meters away from the hotel, if you at the beach along you directly at a temple past, totally nicely arranged. You have to in my opinion saw. Opposite the hotel is a laundry service, a/moped rentals and one pub. A few steps further, are restaurants, supermarkets and bars. The hotel lies directly at the ring road and really easy from A to B. collective taxis come here almost every five minutes past. We have unfortunately only once in the evening in the hotel eaten, as it in the hotel quite expensive. But it was delicious. We would definitely again spend a vacation in this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    3.0
    Quality of the beach
    2.0
    Overall condition of the pool area
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Andre
Mixed Feelings archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
Cons: Beach with great rocks/ dead corals not for swimming a. - hotel lies somewhat remote Villa bathrooms smell all 2a 3 days after kloake. Per: Very friendly staff. Nice hotel. Peaceful surroundings. read hotel review
  • Room
    3.3
    Size of the bathroom
    2.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.3
    Quality of the beach
    2.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Manuela & Martin
Modern hotel, in need of renovation archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2012
Originally a very modern but now an ageing hotel. Furnishings, like for instance couch and chairs in the lobby were dirty and had stains from the rain. The breakfast buffet was manageable, but nevertheless enough choice available. In between you could also thai menu as well as à la carte. read hotel review
  • Room
    3.0

    Because of the mosquitoes we could the beautiful outdoor area (wooden) our pool villa unfortunately not use. The air conditioning was quite noisy. The size was alright however for the price we clearly have a little better/nicer expected.

  • Gastronomy
    4.0

    Since we only the breakfast buffet use, we can't say much about it... The breakfast buffet was manageable, but nevertheless was enough choice available. In between you could also thai menu as well as à la carte.

  • Service
    6.0

    For the waiters has as far as everything ok. The staff was always friendly and helpful

  • Sport & Leisure
    3.0

    Unfortunately the pool pump broken when we arrived and the water rather cloudy... On the next day then a pump outside attached, the day and night went through. On our way back was the water then a bit clearer.

  • Hotel
    4.0

    Originally a very modern but now an ageing hotel. Furnishings, like for instance couch and chairs in the lobby were dirty and had stains from the rain. The breakfast buffet was manageable, but nevertheless enough choice available. In between you could also thai menu as well as à la carte.

  • Location
    4.0

    From the hotel to the airport approximately 45 minutes by cab The hotel is situated right at the sea. However the beach not cleaned and stones, driftwood and a few plastic ones around, the water/wind washed up. The sand in the sea was muddy and with clams covered, so you better sandals to wear, if you are the sole not injured would like to

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Nina
Relaxing vacation with faults archived
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • August 2012
Had KOH Samui, Lamai Beach booked, a relaxing beach vacation at the sea to spend. However we after the first day the desire at bathing in the sea past, after a big, open sewage pipe discovered, that directly from the hotel into the sea run. The beach was filthy, very small and narrow and with glass/ Flaschenresten covered. In the sea were everywhere top rock and rocks and without bathing shoe( also with) almost not accessible. The pool of the hotel in our experience unfortunately anyway not really promised, way too small, the water rather cloudy and the floor of ... the pool with aborted tiles was covered. The edge was quite rough and we had to the sit there holes in the bathing suit. The expected actually from the vacation on a tropical island not, after the website of the hotel so great looked! Unfortunately actually, because the hotel itself was very okay and also the staff extremely hard (with large difficulties understanding in English we must however count). The management of the hotel should the condition the beach respectively pools simply be a matter, we had the impression. Am from the Accor -chain better used! read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    2.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    3.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    5.0
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Marina
Not particularly good archived
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • August 2012
The location of the hotel is outside (South) of Lamai. The hotel beach is not very welcoming and the possibility to go swimming in the sea because of the lots of stones not very attractive. You will need a moped (a possibility directly diagonally opposite in the saloon 666), to the beautiful beaches and booked on the island and to the restaurants to arrive. read hotel review
  • Room
    4.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Quality of the beach
    2.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    2.0
  • Location
    3.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    1.0
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Gerd
A wonderful and relaxing vacation archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2012
the hotel is one of the middle Installations and had a small, very well maintained garden area with integrated pool (sauberses fresh water about 90 square meters for children and adults), klimatesierte fitness facility, beach bar and seat possibilities with view of the pool or the sea. The breakfast room is open plan, with beautiful view already in the morning. The rooms are very modern furnished and all with a terrace. The bathroom and sanitary facilities for disabled guests in the whole hotel corresponds to the standard in Europe and for Thai proportions top. read hotel review
  • Room
    6.0

    Size absolutely sufficient, modern furniture, air conditioning very good (smaller defective and was repaired immediately) TV-once DW, balcony with sitting area- railing had lack terrace was only to hang the own towels used. ( towels in the hotel available at the fitness center with signature abholbar). For a four-star hotel in Thailand, the room quality, including sanitation, washbasin, large shower with enclosed shower and toilets with very well evaluated

  • Gastronomy
    6.0

    We have 28 restaurants on the whole island visited. For 4 people we (800 Baht- 50 meters volt hotel on the corner to back TA and Hin Yai) and (8000 Baht in the cliff bar & grill) paid. It should each decide for themselves what outside he selects. The quality of the dishes in all restaurants in our opinion well, with the Asian cleanliness and hygiene in a other price recognizable power. Besttipp: Dr. Frogs restaurant/ban Chaweng Noi-dinner about 30, -EURO per person- reservation of a table required

  • Service
    6.0

    staff always friendly and as usual the ' Eternal smile', if you from the staff a perfect English is asking, should its foreign languages skills on Thai review! We could effortless all questions and problems in English clear up. The cleaning of the rooms was every day and in a very good quality. Laundry room directly over the street mrs' Jay '. (1 kilograms-ironed and packed 50 Baht!) Jay vermiedet also moped (200 baht/day) Regrettable and sometimes shameful, the behavior (occupied the beach chairs according to the statement staff 6 ³ ° uhr) some tourist be mentioned. Under the subsequent disputes and arbitration the staff suffers from the Thai because of his mentality very!

  • Sport & Leisure
    3.0

    Internet top-free-no animation the beach is a downside, without bathing shoes not accessible. CIRCA 2 meters Sand are only rocks in the water. These can by a jump in the subsequent deep water has to be bridged. top recommendations: for swimmers Chaweng beach, afterwards with spacing Lamaibeach but also the small Coralbeach own itself for swimming. best beach Chaweng, lamai to the one way drive, turn right 50 meters to the beach. (beach chairs 1 day/100 Baht with umbrella). Not to forget the Topstrände in northern Mae Nam or Bo Bhut. Mae Nam is a paradise for children, flat, little people, width beaches entrance directly from the 4169. (few beach chairs-driving from the hotel 40 minutes

  • Hotel
    6.0

    the hotel is one of the middle Installations and had a small, very well maintained garden area with integrated pool (sauberses fresh water about 90 square meters for children and adults), klimatesierte fitness facility, beach bar and seat possibilities with view of the pool or the sea. The breakfast room is open plan, with beautiful view already in the morning. The rooms are very modern furnished and all with a terrace. The bathroom and sanitary facilities for disabled guests in the whole hotel corresponds to the standard in Europe and for Thai proportions top.

  • Location
    5.0

    the hotel lies directly at the ringstraße 4169. The traffic noise affected in no way the location of the room. From the airport about 30 minutes transfer. (600 Baht) options for shopping right from the hotel, small bars and restaurants in about 50 to two hundred meters and left from the hotel about 1 kilometer. (3 restaurants, top!). Possibilities for excursions, sights are all on the island and surrounding area a day to reach. (Maps with all information on the right next to the front desk) Travel to surrounding Islands can transfer from and to the hotel without surcharge on the whole island be booked. (see tips)

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Peter
ideal for a short break twosome without children. archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
the complex is located approximately 2 miles outside of lamai, is so ideal, if you have a quiet and relaxed vacation want. Very well arranged and quiet. About 40 rooms and 8 villas. we had a villa, which is only 10 meters distant the beach was. The guests were from many different countries and evenings there was a quiet atmosphere. Everything is very clean and well maintained. At the beach one must however Drawbacks, since the current around the hour Marine debris washed ashore. The staff are very hard-working, the beach daily to clean and the trash to remove. breakfast ... sufficiently with Asian and continental specialties. By US in the restaurant consumed food was excellent. There is a decent selection of wines. close to the hotel there is a lounge, a excellent restaurant, a possibility scooter and car for rent, as well as a laundry service. 3 times daily there is a free shuttle service to lamai, where many pub and shops are. by taxi or bus takes you cheap in Chaweng, where most of the Action is on Samui. Friday evenings there was a hotel shuttle for free to bophut. The return is to arrange our own. Stays but from! we are a few where you the 50, in the world seen quite a lot and the hotel absolutely recommend. good standard, for a week to relax ideal! read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Helmuth
Relaxing Vacation archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2011
Relaxing vacation in a quiet, well kept area. Beach area was cleaned every morning after flood again. Renovation work without being disturbed. Of the guests excellent staff read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    4.0
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Sisi Sasi
Excellent stay archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • April 2011
The Mercure Samui Fenix is a great hotel. The pool area is impressive. It is possible to come to the pool area in the late morning and you still get sun chairs as well as umbrellas even the rooms are nearly sold out. Most of the time we stayed at the garden pool and enjoyed the fresh fruit juices as well as the great dishes. The food is delicious and the buffets are amazing. We also would like to mention that the staff is wonderful and Mr Opitz, the Swiss General Manager, is very helpful and always around if you ... have any questions. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Erlo
Great hotel, great staff archived
  • Recommended hotel
  • Friends
  • Other stay
  • April 2011
We had our Wedding on Koh Samui and stayed here with all our guests. The staff and management went out of their way to make our stay comfortable and trouble free. I would not hesitate to return to this property or to recommend it to others. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Benedikt
super holidays on Samui archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2011
We spent our vacation on Samui and despite some rain falls we had a great time. The hotel has a good middle class and we were very happy. The friendliness the staff (also German-speaking management) we were very impressed and everybody was so helpful. The value for money was good, just as we had imagined. We stayed in a beautiful spacious rooms with balcony and sea view. Location of the hotel a bit outside of lamai center, but direct at the beach and very quiet. Trooping the etzten we daily free hotel bus service to the center, but there are ... also restaurants and small Purchase shops right in the immediate proximity. We can recommend this hotel recommend. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    6.0
    Child care or playground
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Thomas
The management has changed in a positive change archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2011
friendly Front desk beautiful large rooms with new Showers large balcony with chairs Secure parking spaces beautiful pool with loungers and bar with the moped 5 minutes center. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.8
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Robyn
First time Koh Samui archived
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2011
We were a little dissapointed with our first sighting of the hotel with its "on street" entry and the fountain not working at the main entry, but were more than compensated by the view out to the sea and pool once inside the main foyer. The staff at the hotel were incredibly attentive and eager to please all the guests, and a lot of pleasure was derived from conversations with them and there knowledge of the Island. Our main complaint with the room was the lack of drawers to unpack into, and we understand that this is going to be ... corrected. We were worried about street noise in our room, but once the door was closed it was completely quiet, and our view over the ocean and pool was lovely. The pool and beach are a little piece of heaven directly in front of the hotel, but the property on either side needs attention from refuse left by the tides. Lamai is easily accessible from the Fenix if not in the shuttle bus its a very inexpensive taxi ride to and from town. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    4.0
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Anita
class! archived
  • Recommended hotel
  • Singles
  • Translated
  • Beach holiday
  • November 2010
the friendliness of the staff and the quality of the kitchen were excellent. the rooms very spacious, large balcony with sofa, very to be recommended, unfortunately the closet was a bit too small. there is shuttle bus for lamai center of town, very convenient to get to Chaweng beach. it is a bit quiet as other hotels in the area, so very to be recommended. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Patrick
great rooms and villas, not a hotel for tourists archived
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2010
By ebb and flow during the day you could almost not into the sea very many rocks we had a villa which was very nice the hot tub was so dirty clothes had to be washed the 3 times we had complained and was immediately thereafter as dirty as before read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    2.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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