Hotel Intercontinental Sao Paulo(5 stars)

Alameda Santos 1123 View on map

Average rating

16 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.0
  • Service
    5.2
  • Location
    5.7
  • Food and Drinks
    4.4
  • Sport & entertain
    4.3
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6 reviews for this hotel sorted by travel date
VEDRAN
Smallest Intercontinental I have ever been to
  • Hotel not recommended
  • Singles
  • Business trip
  • December 2015
First time I visit any city, I regulary stay in Intercontinental hotel as their loyal Platinum Ambassador and counting for their concierge to show give me tips about the city I am visiting. This time, I had friens in Sao Paulo so didn't need their special services more then twice. And both times, it was not a very pleasant experience. I asked them to direct me to British Airways ticket office which was nearby. Concierge didn't have any idea that they even have a BA ticket office in the city, and during one afternoon, they were sending me from one ... address to another but didn't want to call the BA office if i don't pay the for the phone call. Second time, I ask the concierge to book me some tickets which they said were reserved and that I just neet to go to the ticket office and pick them up with my ID card or passport. It was saturday afternoon. When I arrived at the venue ticket office, there was no reservation of any kind. I called the hotel and the receptionist told me that there is no concierge any more until monday morning, which was silly because I was checking out on monday. Nobody could help me and didn't care about unprofessional colegue who worked with them. Even this hotel had gone a renovation, recently, I think it still need some boost. This was the smallest Intercontinental I ever stayed in the past 15years of my frequent travel. read hotel review
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    3.0
  • Service
    1.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Amer
Great stay at a central location
  • Recommended hotel
  • Singles
  • City break
  • February 2014
On arrival, the building itself doesn't look great but when inside, the whole atmosphere is new and contemporary. Service is excellent for Brazilian standards. read hotel review
  • Room
    6.0

    Very nice, modern, clean and spacious room. I have no complaints. The bathroom is great too. Though I wasn't able to use the sauna in my room.

  • Gastronomy
    4.0

    Food was good but not excellent. The weekend brunch was great for the variety and price. Had breakfast, lunch, dinners throughout my stay. Variety is the key here. Catering can be a hit and miss. I once sent my steak back because it wasn't, cooked as I wanted. They came back with a better cooked steak on my plate, but it was the same plate with the same steak and garnished I've eaten. Not really 5 star, but I guess staff needs more training.

  • Service
    6.0

    Service was excellent generally. You're always greeted whenever you see a staff.

  • Sport & Leisure
    6.0

    Used the gym a few times. Great facility and well equipped. Always manned and cleaned throughout. Gets busy after working hours.

  • Hotel
    6.0

    On arrival, the building itself doesn't look great but when inside, the whole atmosphere is new and contemporary. Service is excellent for Brazilian standards.

  • Location
    6.0

    Couldn't be in a more better location. The hotel is situated within walking distance to Avenida Paulista. Very central but quiet enough location. I felt safe throughout the day and night. There is a busy starbucks nearby.

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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Dean
Refurbished floors archived
  • Recommended hotel
  • Singles
  • Business trip
  • May 2013
Stayed in a recently refurbished floor which was impeccable by InterContinental standards. My recommendation is to ask for one of these refurbished floors and enjoy the L’Occitane amenities and the complimentary breakfast. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
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Kai Yan
Hotel Intercontinental São Paulo archived
  • Recommended hotel
  • Singles
  • Business trip
  • May 2013
Great hotel, in a safe neighborhood, centrally located by Paulister Ave. The room side of my corner suite was decent. I had access to their lounge, where breakfast and evening drinks are served. The food and drinks quality in the lounge were very good, highly recommended. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Pedro
Excellent hotel in Sao Paulo archived
  • Recommended hotel
  • Singles
  • Business trip
  • April 2013
Perfect service, spacious room, high quality breakfast and privileged location, next to Avenida Paulista. There are several restaurants, bars and clubs in the neighborhood. The staff treats you really well. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Andrew
Sophisticated archived
  • Recommended hotel
  • Singles
  • Business trip
  • September 2012
Excellent location and first world service. Both the rooms and the hotel building are excellent. I found that the best and calmer rooms are those further away from the elevator, in this case their number ends in 1. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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