Hotel Casato(3 stars)

S.S: Chiantigiana 484 Sud 12 Show map

Average rating

1 hotel review

    Rating by categories

  • Hotel in general
    0.0
  • Room
    0.0
  • Service
    0.0
  • Location
    0.0
  • Food and Drinks
    0.0
  • Sport & entertain
    0.0
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1 hotel reviews in Englishsorted by travel date

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Holger
Dark, dirty, mold archived
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • September 2010
We can't give this hotel a positive review. Our apartment on the ground floor (marking: m) was dark, the window was right on the main, so we constantly by starting cars, as well as visitors and staff were pastime. When we arrived we found a switchedoff, closed and moldy refrigerator before. Crockery and cutlery were greasy in the cupboard, the bed was yellow stains, hairs and crumbs. The cleaning staff was very angry, as you on the different places we drew attention to this. Our question, if we could have another apartment, was rejected with the explanatory statement, that for ... a week no apartment all is free. Wärhend our stay we also discovered mold on the walls of living room and bathroom (shower and window wall), musty smell in the what the apartment. On the day of our departure we made clear the caretaker, to cope with the scourges that we deem appropriate for a discount. She offered us the reimbursement of costs (five euro) and on two bottles of wine. The hotel management finally meet showed the extent, that they not charged us a night and gave us a bottle of wine. We can recommend this hotel not. The hotel has a a very nice location, but is run and carelessly. Why a hotel like this in his offer has, us is incomprehensible. We had booked the hotel through Expedia. read more
  • Room
    2.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    4.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
  • Service
    2.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    2.0
    Overall condition of the pool area
    2.0
  • Hotel
    1.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    1.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
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