Kempinski Hotel Zografski(5 stars)

100 James Bouchier blvd Show map

Average rating

18 hotel reviews

    Rating by categories

  • Hotel in general
    4.6
  • Room
    4.8
  • Service
    4.7
  • Location
    4.0
  • Food and Drinks
    4.8
  • Sport & entertain
    4.2
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12 hotel reviews in Englishsorted by travel date
Stefan
Kempinski finally at the metro attached
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • September 2012
New was during my visit in september 2012, the kempinski hotel now (finally) at the metro-net is attached. The drive into town is now significantly easier and faster than ever. To the airport one comes with the public transport also. You can take the metro until the university (with one change), and the university drive the bus to the airport. As a regular guest and gha black-level member i was greeted by the guest relations manager and they helped for concerns during my total stay to the side. I booked a standard -room, received a free upgrade to a freshly ... renovated junior suite. From the booking of the standard room i advise against, because their condition leaves much to be desired. Who however a renovated standard room bay doesn't go wrong. The breakfast buffet i have extensive and tasted better. Pay i would not extra. The remaining restaurants convinced however perfectly in the way of selection and taste. They are but all at the top end. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
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Juergen
Great view over Sofia
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • August 2012
Outdated luxury hotel. Double room as a single room for 58 Euro however a very good deal. Extensive breakfast buffet. For Bulgarian conditions quite tasty. The pool is only in the morning available. The view from the hotel ( high floors prefer) is excellent. Access to the public transport is sufficient - recommend taxi-preferred OK Supertrans -mostly correct. In the area little restaurants and shops. Peaceful location. Room really reasonable, if the radio a little nostalgic flair widespread. To the price I would definitely book it again. read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.7
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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Christian
At next sometimes another hotel!
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • May 2012
More than an ageing hotel whereby one feels that the staff forced to work there to! The breakfast is for a Kempinski a gräul! No sauna - but with 3 mm hair a bathing cap obligation-as the middle-aged... - I 4 inch chest hair-discussion unsuccessful-I had to the bathroom leave... But there were at the piano bar women for money - outside area totally neglected-land on the tennis court - Exterior molded... I was on foot on the way and in the Parkhotel and Hilton a small sightseeing... So much better than the Kempinski! No recommendation except perhaps for hitchhikers! read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    2.0
  • Service
    1.8
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    2.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    2.7
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Roger
It could be better but it is for a short break ausre
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • February 2012
could be better. a little way away from the center. little possibilities for entertainment outside the hotel complex. enough for short tourist. unfortunately bathroom wash table was too low. breakfast what was always the same without variations or creativity. read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.3
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    4.0
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Jens
Journey to the past
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • November 2011
If you are looking for a trip in the seventies/ eighties of the last century undertake will is in Kempinski hotel Zografski Sofia just perfect. Then may the hotel the first house in town, but since it is evident that the time warp. This applies to both the furnishings the room, the offered Service and the offer the restaurants. exception: Fitness and SPA are absolutely up to date. read more
  • Room
    3.0

    Standard room very large. heating very loud (beach previous Century). Also the TV was at the level before the turn of the millennium, ethernet cable hanging freely on the wall. chair wobbled. bathroom was more or less okay.

  • Gastronomy
    3.0

    the hotel had during my stay 4 open restaurants. When I at 19:00 o'clock a tour through all the while, was in not a single a guest-not just the expression of a specific popularity. I have myself then ultimately for the Panorama restaurant on the 19th floor decided, solely due to the impressive views. As I was the first guest was immediately 5 waiter on me 'overthrown'. the service was without complaints. the food absolutely average, but extremely overpriced.

  • Service
    4.0

    Generally you interested in wishes of the guests to fulfill and the staff are polite and accommodating.

  • Sport & Entertainment
    4.0

    Fitness Center and pool were OK. They were for me the decisive criterion, this hotel to select.

  • Hotel
    3.0

    If you are looking for a trip in the seventies/ eighties of the last century undertake will is in Kempinski hotel Zografski Sofia just perfect. Then may the hotel the first house in town, but since it is evident that the time warp. This applies to both the furnishings the room, the offered Service and the offer the restaurants. exception: Fitness and SPA are absolutely up to date.

  • Location
    3.0

    the location is the large shortcoming of the hotel. Only by taxi to reach. The view from the Panorama restaurant on the city and the mountains is however clearly impressive. apart from that there is in the on foot to erreichendem area absolutely nothing To Brag About At All.

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Jürgen
Five star not worth it, outdated hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2011
Kempinski, with this name combines actually hotels. But this should be the name. It has seen ist best years and has probably already better days experienced. At least the standard room what we had, the furniture is very old and worn, very much in need of renovation, room and bathroom small. In any case the 5 stars are not earned at the most 3. If you into the lobby is it but very classy, also the outside area, the japanese garden is acceptable. Unfortunately are tennis courts seen years not been used and modern, equipped so before itself. Breakfast was ... very good and plentiful. We were only two nights as a part of a round trip. It is but also already new enovierte room with new furniture read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Urs
Good and central location
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • July 2011
After some business stays in the Kempinski in Sofia I can give him the following recommendations: ask for a renovated hotel rooms, old rooms are in no way our expectations. The food in the hotel is very expensive but well, in the immediate vicinity (up to 20 minutes walk), there are excellent restaurants in which one can have excellent food significantly lower prices. Be careful with taxis, the rates may vary from one company to five times more, especially from Sofia airport in the city. Use okay. Taxis, and always ask for taximeter and price (usual price between ten and ... 20 leva). read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    3.0
    Other leisure activities available
    3.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Axel
The hotel was worth it archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • September 2010
We stayed at the hotel over a weekend. The hotel is great renovated and far above the standard of hotels in Sofia. There were no complaints really, pure relaxation. Again at any time. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.0
    Transportation connection and available excursions
    4.0
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Bernhard
Great hotel! archived
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • August 2010
If you for about 50 euros/night the standard of a German 5 star hotels expected might be disappointed. For Eastern European standards it really is a great hotel. Room on the 17th floor with a view over the city, huge garden with bars and restaurants, rates as to D-Mark, particularly outside the hotels - what more could you ask for? In addition attentive service and stylish atmosphere, we will definitely be going back again. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Alex
To stay okay archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2009
A 'average Hotel' in Sofia. To stay in order, the breakfast buffet is okay. Otherwise this building hardly the usual kempinksi-standard. Is a huge 'disk' from socialist times of Bulgaria. Rates but still not cheap. There are better, but for a night it is fine. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
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Stefan
Expensive Hotel in City proximity archived
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • September 2009
The hotel has a for Bulgaria extremely high prices, for example, cost converted a glass of beer 4,5 euro , 5 times as much as in restaurants in the downtown Sofia. Within walking distance of the city center within 30 minutes, but there was also a tram, but I did not use. read more
  • Room
    4.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    2.7
    Proximity to shopping areas
    2.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    4.0
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Martin
This is not luxury archived
  • Hotel not recommended
  • Friends
  • Translated
  • Countryside & spa
  • August 2009
The room decor is not appropriate. It is 1960s look. Wallpaper was peeling off in one place. There is simply no Kempinski standard. The pool and gym at the time was renovated and soon. So was a use. The breakfast is extensive and good. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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