Hotel Trofana Royal(5 stars)

Dorfstraße 95 6561 Ischgl View on map

Average rating

45 hotel reviews

    Rating by categories

  • Hotel in general
    5.8
  • Room
    5.8
  • Service
    5.9
  • Location
    5.5
  • Food and Drinks
    5.9
  • Sport & entertain
    5.5
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14 hotel reviews for undefinedsorted by travel date
Daniel
Does not four star promise.
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2014
Some coworkers at the reception as well as the chef de service/restaurant manager hr zügerer the nose far above and take even more important than the guest actually are. This reduces the hospitality and also the impression at entering the house respectively of the restaurants, unfortunately a little. Counterproductive for a 5 star superior hotel. %singlelinebreak % On arrival, no welcome drinks. %singlelinebreak % %singlelinebreak % Considering, that the Burj Al Arab in Dubai from the press as 6 star hotel is, officially, with 5 stars conclusion. If you a 5 star superior hotel bills, must have been exceptional offer ... and always and exclusively to first see. We have at the trofana royal missed something. %doublelinebreak % The main restaurant offers a very good breakfast buffet with quality, more exquisite and a wide variety of choice. The dinner however disappointed both in quality, selection and presentation. The service is impeccable, efficient and friendly. %doublelinebreak % The wellness and spa area is not up-to-date anymore and not even deserve 4 stars. The saunas and steam rooms are too small, too narrow and for the number of rooms they offer much too little space (the renovation is for summer 2014 promised). The brine pool is nice, but also much too small. %singlelinebreak % To be highlighted was but the immaculate care and maintenance of the area and also applies to the whole house (including garage, hallways and the rather hidden rooms). %doublelinebreak % For the bad behavior of some guests the hotel can do nothing, tolerated if this behaviour but despite thick budget not be. Otherwise, the german guests soon once from. %doublelinebreak % The newer rooms in the south - and west wing are very spacious, furnished to a high standard and deserve the title 'very good'. You felt comfortable and appreciates the ambiance. The bathroom in our double room grand deluxe could not be heated, the floor and the small towel warmer the whole time remained cold. Also a complaint brought no improvement. %doublelinebreak % Especially worth mentioning is the Paznaunerstube, the gourmet restaurant of the hotel. What is at the highest level is offered not only style, but also great. From the best service, on the setting up a culinary delight. The team around the high-decorated Martin sieberer deserves our greatest thanks, simply sensational and highly recommended. %doublelinebreak % Ischgl true today as a byword for Gaudi- and eventtourismus with mostly ausuferndem après ski. A hotel like the trofana royal should from it noticeably raise or voluntarily on a do without to star. The once good reputation of the house passes increasingly, if the host does not come up with something left. %singlelinebreak % Subjective impression: good 5 star hotel, but with little charisma and little character. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to ski lift
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Sebastian
World class hotel - world class service
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • September 2012
The hotel is simply in each location hard to beat! The food is the best and the service ( of head waiter starting down to the cleaning staff). Very nice wellness area, particularly the sole -pool and the sole steam bath was I impressed. Despite 5 stars and 3 toques the atmosphere is not 'snooty', but friendly and harmonious. read hotel review
  • Room
    6.0

    The smallest rooms are very well equipped and large. Modern luxury. Someone said the shower is too tight... But this is with the körpermaßen together.

  • Gastronomy
    6.0

    Best about this hotel. I am someone who very, very picky, but the dishes were so beautifully arranged that I tried and was from the first bite at loved it. Martin sieberer conjures in the kitchen, I asked the waitress, whether the black magic was, because the food so get excited about was good. Beautiful bar, but the small downside here may be smoked (some like this plus point see)

  • Service
    6.0

    Service is very friendly, however not too obtrusive. On the first day I came with a list of questions and wishes to the front desk, which me all fulfilled respectively could answer.

  • Sport & Leisure
    6.0

    Good equipped gym available, pool, table football, Midget golf and many more. 2 pools, a innenerlebnis -pool with many specials and an outdoor salt water jacuzzi.

  • Hotel
    6.0

    The hotel is simply in each location hard to beat! The food is the best and the service ( of head waiter starting down to the cleaning staff). Very nice wellness area, particularly the sole -pool and the sole steam bath was I impressed. Despite 5 stars and 3 toques the atmosphere is not 'snooty', but friendly and harmonious.

  • Location
    6.0

    In the summer great starting point for the hiking, in the winter for skiing. However is the summer a lot quiet, if you want to party should the hotel in the winter visit, in the summer rather for wellness enthusiasts and people the peace and quiet search.

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Claus & Silvia
Recommendable star hotel
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • September 2012
In september 2012 we were for 8 days hotel guests. Our room was' old part ' of the hotel (west wing). The furniture was rustic with small signs of usage in the furniture. To emphasize very positively the spacious closets. Also with plenty of wardrobe is the place more than enough. The garden/ grünfläsche is very small, but for a city hotel in the center straight still acceptable. The cleanliness was perfect. The structure of the guests was between 40-70 years. For every room there is a parking space in the garage. The major factor for massage/applications is too high ... (in comparison to other 5 stars hotels). The read hotel review
  • Room
    6.0

    We had a double room with balcony with view of the inner courtyard.

  • Gastronomy
    5.0

    The quality of the meals and drinks was on a very high level. The buffet theme nights were very varied.

  • Service
    6.0

    The staff was very friendly. The staff at the reception were great nice and professional.

  • Sport & Leisure
    5.0

    For summer visitors too few beach chairs and umbrellas.

  • Hotel
    6.0

    In september 2012 we were for 8 days hotel guests. Our room was' old part ' of the hotel (west wing). The furniture was rustic with small signs of usage in the furniture. To emphasize very positively the spacious closets. Also with plenty of wardrobe is the place more than enough. The garden/ grünfläsche is very small, but for a city hotel in the center straight still acceptable. The cleanliness was perfect. The structure of the guests was between 40-70 years. For every room there is a parking space in the garage. The major factor for massage/applications is too high (in comparison to other 5 stars hotels). The

  • Location
    6.0

    Central location in town, you can walk everywhere on foot %blank%. Good starting point for desk.

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Götz
A piece of paradise on earth
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • August 2012
We stay at the trofana very good. Although it is a larger hotel is, with an emphasis on individual care put, by the family owners! We will definitely return! read hotel review
  • Room
    6.0

    We were in the modern and new south wing of the hotel accommodated. Very spacious room, modern and very tastefully decorated. Our room had a separate toilet and bathroom... Very convenient! The bathroom included a modern ground floor shower, hair dryer and a large washstand. The guest were towels in different sizes and of high quality shower and haarwaschprodukte available. Our room was cleaned twice a day, evenings turn down service... Just to be comfortable!

  • Gastronomy
    6.0

    Each day started with a rich breakfast buffet. To the selection stood many different types of tea ( black tea, various herbs and fruit teas), coffee including coffees, freshly squeezed fruit juices. The guest could English breakfast select, muesli, jams, different Baguette- and breads, cheese, regional specialties, salmon, sausage etc. We had for our stay booked half board. Sundays evenings a multi-course gala dinner ( for example liaison from the quail, dove and foie gras/ paradeisersuppen /ice crystals from the gean/ paznauner schafl / käsedegustation / passionsfruchtsouffle ). The remaining evenings we could next to the at the table served courses to a walkway from the buffet choose ( for example fish, salad, tyrolean buffet, dessert). On personal wishes at the order of courses -as far as possible in advance received. The food came from of the kitchen of the excellent and with 17 points rated cook sieberer. Simply a pleasure! The food by special offers extended. For our stay there were the offer a so-called genußtafel, as well as of the known herbstkulinariums. Events that is exceptional! Extensive wine list, that leaves nothing to the imagination. The prices the card can on the homepage of the hotel retrivable (card is a pdf document callable).

  • Service
    6.0

    The service left nothing to be desired! We were with very much friendliness met, drinks were always refilled, questions about the wines were greeted by sommelier Norbert comprehensive and detailed knowledge answered, sometimes was a short though and the request was from our eyes ( thanks marcello)! On our wishes was always very individually and personally cared for. Simply great, the joy with which and which use here were working on it!

  • Sport & Leisure
    6.0

    The hotel has a-a little simple-but modern and top equipped fitness area. There are device from techno gym available, for strength training as well as endurance training can be used. A squash room is also available. Rackets etc. Could for a fee can be rented. The spa area has more than 5 saunas, a beautiful indoor swimming pool, as well as a salt-water pool in the outdoor area. Everything very spacious, well maintained and quiet. In the beauty area a extensive offer at a charge be used. There are friendly udf very hard-working staff available!

  • Hotel
    6.0

    We stay at the trofana very good. Although it is a larger hotel is, with an emphasis on individual care put, by the family owners! We will definitely return!

  • Location
    6.0

    The hotel lies not on the main road, so quiet yet central location in the town. Bus station for excursions in direct proximity. Hiking and excursions in unlimited available. Bike rental including guided tours possible.

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Philipp
Absolutely deserved classification!
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • August 2012
The trofana remains the best address in Ischgl and Tirol! The food alone gives the entire stay the crowning and, in connection with the very good facilities of the hotel best conditions for a relaxing and great vacation dar. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    6.0
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Manfred
Pure luxury
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
An outstanding hotel, in the no wishes are unfulfilled. In particular the kitchen, a variety of awards has received, is phenomenal. The value for money is fitting read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Other leisure activities available
    6.0
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Jürgen
Trofana royal mostly royal
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
Great hotel, staff in the restaurant and front desk very friendly, only the restaurant manager reserved, very good food, unfortunately no open wines, Flaschweine too expensive, possibilities to lie down in the garden somewhat limited, room and bathroom very generous, unfortunately no evening entertainment ( music, Dance) and little offered guided hikes, on the whole but very recommendable hotel with only small drawbacks, the actually very easy are drop off. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Volker
Great hotel, excellent cuisine
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • July 2012
A hotel, in the simply everything was just right, great kitchen, very good service, wonderful care, simply to enjoyment, especially good me the personal care enjoyed it, the good advice and direct Implementation, if wishes were expressed. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Barbara
Excellent hotel with small Drawbacks archived
  • Recommended hotel
  • Families
  • Translated
  • Skiing and winter sports
  • February 2012
it is a five star superior House. the hotel consists of the main building and 2 buildings which are connected underground. The south wing, 2009 constructed. The rooms there are modernly decorated. The remaining rooms in the traditional Alpine style. Different rooms or suites are available. the guest structure was mixed. German, English, Dutch and Russians. read hotel review
  • Room
    6.0

    the rooms are very pleasant decorated. Even the normal double rooms are spacious measured. The rooms are equipped with a separate second toilet. Sufficient Reservoir is available. In or other here you can see that the tooth the time was noticeable. flat screen TV, in suites each in the living-and bedroom, minibar, safe. our room lag time in the main building facing the trofana ALM. With closed windows we had no Geräuchproblem from the ALM.

  • Gastronomy
    6.0

    The food was excellent. No matter, whether rice with sauce for the children to the daily changing menus. Partially themed buffet (soups, desserts buffet). Also recommendable nonetheless the Paznauner Stuben with a vast selection of homemade chocolates.

  • Service
    6.0

    the staff were throughout friendly and helpful. No matter which problems, it was helped in the past stay were even at short notice Pampers worried, as the place is not the suitable got. the Zimmerteinigung was very good. The Friends of the children were the beds daily nice decorated. to the standard it is in this category, that in the evening the beds detected, and the curtains be closed. Extensive services from doctor over child care up to a large spa offer.

  • Sport & Leisure
    5.0

    very large wellness and spa area with various saunas, hot rocks, peace areas. Fitness training is also available but this time was not used. free Wi-Fi unfortunately only in the lobby or in the restaurant. In the rooms Internet via cable/ Modem possible. For Apple users suffering inconvenient.

  • Hotel
    5.0

    it is a five star superior House. the hotel consists of the main building and 2 buildings which are connected underground. The south wing, 2009 constructed. The rooms there are modernly decorated. The remaining rooms in the traditional Alpine style. Different rooms or suites are available. the guest structure was mixed. German, English, Dutch and Russians.

  • Location
    6.0

    the hotel lies very centrally located in ischgl. after short hike one is at the silvretta train with you in the massive winter sports region comes. the downhill run ends almost on your doorstep. Après has one it not far.

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Annelies
pure enjoyment archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • December 2011
By Zubauten seems the large hotel a little confusing and winding, but there are enough friendly staff since, like the way through courses and floors explain. Hotel trofana Royal was in the fine Tyrolean Alpine style with a lot of wood furnishings. The whole hotel complex works from the garage over accessible rooms to the spa and spa facilities very clean and tidy. The excellent breakfast and the Gourmethalbpension are first class and the possibility the in-house modern Paznaunerstube to food, left no culinary wishes open. the guests come mainly from trilingual countries, but of course also here some guests ... from the Eastern countries. read hotel review
  • Room
    6.0

    Our double room Deluxe was with 45 meters² large enough and was because of its location to the garden out pleasantly quiet. the bathroom was generous with tub, shower, Double sinks toilet and bidet and was pleasant also a additional toilet. It gave sufficient dickflauschige towels; bathrobe and frotteeschlappen belong the standard this hotel category.

  • Gastronomy
    6.0

    We have the wonderful breakfast buffet enjoyed and US appreciative Evening in the Paznaunerstube of capotes chef Martin s. spoil leave. the value for money for the food and drinks the standard of the hotel reasonable and the restaurant manager has with its staff everything done, the guest contently set. only fly in the ointment: the aperitif was for 1 glass of Veuve Clicquot rose Champagne 22,00 euros (!) all nights will be charged. A bottle of this REIMS CHAMPAGNE buy in Getränkehandel for about 50,00 euros. On my instruction this totally excessive price apologized the restaurant manager and offered us a glass of Winzersekt as compensation at.

  • Service
    6.0

    We all staff from the reception over restaurants and Gourmetstube only big praise pronounce. The former often mentioned rudeness there was at any time and the staff are with a smile on every guest received. the cleaning of the rooms was tiptop and the cleaning staff polite and well trained.

  • Sport & Leisure
    6.0

    We stayed at the spa and spa facilities different massages and beauty treatments-all were competent and friendly staff to our satisfaction carried out. The geWellnessbereich is spacious and very well maintained.

  • Hotel
    6.0

    By Zubauten seems the large hotel a little confusing and winding, but there are enough friendly staff since, like the way through courses and floors explain. Hotel trofana Royal was in the fine Tyrolean Alpine style with a lot of wood furnishings. The whole hotel complex works from the garage over accessible rooms to the spa and spa facilities very clean and tidy. The excellent breakfast and the Gourmethalbpension are first class and the possibility the in-house modern Paznaunerstube to food, left no culinary wishes open. the guests come mainly from trilingual countries, but of course also here some guests from the Eastern countries.

  • Location
    4.0

    Something at the edge of the village and it is on foot everything easy to reach. Ischgl is no city, but a Tyrolean village. Plenty of shops and restaurants are in the immediate area of the hotel. Who by car arrive, the hotel's free underground parking no parking and no frozen over car in the winter.

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Dieter
5 star dream Hotel archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • August 2011
A very, very good hotel. Very good location in Ischgl, all cable cars and public transport in the immediate vicinity. Very good condition in all areas, very clean and up-to-date. In the free parking garage didn't dare you car get in so bright, clean and friendly is the area with elevators right to the room floor. Large 45 m² room with balcony to the garden and the pool. In other hotels there are junior suites. Furniture in the Tyrolean style, with a lot of wood and everything was available to get comfortable. Large bathroom with double sink separate shower, bathtub ..., toilet and bidet. As well as a separate toilet. Everything in an exemplary condition. The restaurant was the best we have ever met. Great food breakfast like dinner. A master of his craft cooks here. Large spa area with all the facilities including sun-pool in the garden. In the whole hotel very friendly and attentive staff. There is absolutely nothing to complain about. Conclusion: Ischgl with Trofana Royal in the summer, is for us an absolute dream for hiking and it will definitely be repeated again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Mathias
Just fantastic. archived
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • August 2011
Gorgeous hotel the absolute top notch. Here the guest is king. Great friendliness paired with perfect service. Food in the restaurant was very good. The drink prices were the state of the hotel. Very nice sauna and wellness area. We will definitely be going back again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Sigrid
Trofana Moskau archived
  • Recommended hotel
  • Couples
  • Translated
  • Skiing and winter sports
  • March 2011
Catering the hotel is a real highlight. The dishes very tasty and of good quality. However because the hotel but in the top price segment is one for example the service at the spa area be disappointed. The soleaußenpool was so hot, that you hardly there could relax, we turned to on the staff, but mostly had to find. The promised house technician came however not, a special urgently necessary supervisor does not exist. In the pool were half the jets broken. An absolute must the russian sauna! Because the hotel sometimes to 50% with russian guests is with other ... practice get along, also in this point is of the hotel management nothing! The russian guests are dressed in the sauna and despite references to rest areas/children forbidden under 14 years chat loud, their small children are concerned with türöffen of the sauna and steam baths to use these premises and adventure playground. This should in a hotel this category not be. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    2.3
    Overall condition of the pool area
    3.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.3
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to ski lift
    4.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Julia
Never again hotel was excellent archived
  • Hotel not recommended
  • Couples
  • Translated
  • Skiing and winter sports
  • January 2011
Unfortunately, we got the miserable service. The front desk was incredibly rude: you are often not allowed time back to greet. The maître d'hotel was extremely arrogant, that you felt welcome. The food was not impressed. The room was very well equipped. The location is perfect. But the key to a good house-a good service. There are much nicer hotels, the classification are grown. So, never again trofana Royal. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    1.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to ski lift
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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