Fleming's Hotel Wien-Westbahnhof(4 stars)

Neubaugürtel 26-28, AT - 1070 Wien View on map

Average rating

301 hotel reviews

    Rating by categories

  • Hotel in general
    5.4
  • Room
    5.2
  • Service
    5.4
  • Location
    5.4
  • Food and Drinks
    5.3
  • Sport & entertain
    4.7
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103 hotel reviews for undefinedsorted by travel date
Said
A good hotel, good location, good staff, good value
  • Recommended hotel
  • Families
  • Other stay
  • August 2014
Good staff , Good location , Good value The hotel is cloosed to the train station And the shope market The room's very good The restaurant is very good The food is very good The staff are very good. read hotel review
  • Room
    5.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.3
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Massimiliano
Beauty, confortable, best position, friendly staff
  • Recommended hotel
  • Couples
  • Other stay
  • August 2014
Well, If you leave windows open, the rooms on the street particularly noisy. Pillows aren't filled enought. However the hotel is confortable, rooms are clean,beauty and elegance. I hope to return. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
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Hannes
Nice place!
  • Recommended hotel
  • Couples
  • City break
  • July 2014
A great place to stay. Would recommend to anyboby any time! Nice room and nice view. I'm not sure if the floors are vacuumed daily, but other than that the room was in excellent condition. Close to excellent location for a traveller. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ralf
Overall a nice place to stay
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
Breakfast excellent. Public transportation - no car is needed. Restaurant/Bar with nice service and good food. Lights around sink do not illuminate face when shaving wet. Faucet to deep in bowl read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Milos
A fanstastic place to stay in Vienna
  • Recommended hotel
  • Couples
  • City break
  • June 2014
Near Metro and Railway station, unbelievable breakfast, fantastic price for room incl. breakfast, shower directly by bed :), very nice furnished room, nice restaurant, room in still arena, soundproofing. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Viktoria
Great time in Vienna
  • Recommended hotel
  • Couples
  • City break
  • June 2014
NIce hotel near to the train station. Good transport (undergrounds, trams, buses). Clean and comfortable rooms. The breakfast was excellent. The members of the staff were friendly and helped. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Alicja
Very good for pairs
  • Recommended hotel
  • Families
  • City break
  • May 2014
Very good and modern hotel, but almost no children at the hotel. Lovely breafast but every day the same. Staff very professional and helpful! Nice shower in the room. Close to the metro station. read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    3.3
    Child care or playground
    1.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Kosmas
Pleasant stay in Vienna excellent hotel
  • Recommended hotel
  • Couples
  • Other stay
  • May 2014
excellent hotel, in a great area, suitable for trip in the city. great breakfast, helpful and friendly staff, big rooms and comfortable place to live. suitable for couples, i recommend this hotel to anyone. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Peter
Very good hotel, but noisy
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2014
Great hotel, great breakfast buffet. Rooms facing the street just too loud. The rooms are very clean and really well equipped, if you had a room to the street, can't open windows, otherwise is not to be thought of sleep. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Damien
Good stay at Fleming's Hotel Wien-Westbahnhof
  • Recommended hotel
  • Couples
  • Business trip
  • April 2014
This hotel is of very good price-quality ratio and has a convenient location close to the communication node of the West Bahnoff. Access to the center is very fast. We had a quite room, with window towards the interior of the block. The breakfast is absolutely great, with a large variety of fresh and health products. We havent'n tested the restaurant in the evening as we always prefer to go out for dinner. I recommend this hotel. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Elena
Comfortable stay
  • Recommended hotel
  • Families
  • City break
  • April 2014
The hotel's location is very good. Metro, railway stations are very close.it is quite easy and rather fast to get there from airport. CAT is arriving to the metro station from which you can reach hotel without changes. The room itself is clean and quite roomy :) I was missing kettle, it would be great to have in the room :) staff is helpful and available at any time. I enjoyed my stay, advise to stay here :) read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Norman
Very recommendable hotel - everything was great!
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2014
A good, nicely furnished hotel, with nice rooms, very friendly staff, everything was clean. Disturbing i only the very poor lighting of badezimmerspiegels. Otherwise really very recommendable. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.5
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
Close
Alexander
Great location!
  • Recommended hotel
  • Friends
  • Translated
  • Proof of booking
  • City break
  • February 2014
Great hotel for a city break. Super price-performance ratio. At any time again for a quick jaunt to Wien. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
Close
Renate
Hotel very recommendable.
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • February 2014
A great, modern and very clean hotel, with a great location right in the centre, yet quiet location at the back of the hotel. Room very spacious, great breakfast buffet and very friendly and helpful staff. Felt very wohlgefühls and would definitely come back. Small drawback, the chip cards do not work so well, one must longer try, to door opens! read hotel review
  • Room
    6.0

    Very clean and spacious, modern one immediately felt comfortable.

  • Gastronomy
    6.0

    Great breakfast buffet with friendly staff large selection.

  • Service
    6.0

    Very nice and courteous, the cleaning staff very helpful.

  • Sport & Leisure
    0
  • Hotel
    6.0

    A great, modern and very clean hotel, with a great location right in the centre, yet quiet location at the back of the hotel. Room very spacious, great breakfast buffet and very friendly and helpful staff. Felt very wohlgefühls and would definitely come back. Small drawback, the chip cards do not work so well, one must longer try, to door opens!

  • Location
    6.0

    Perfect access to subway nearby and Westbahnhof

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Quan
Decent hotel with friendly staff.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • January 2014
I would recommend this hotel. The price-performance ratio was good and the proximity to the Westbahnhof, the traffic route is very good, so that one everywhere. Habituation needy are probably completely glass showers - especially, when one doesnt travel alone. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Susanne
Good, centrally located and yet quiet.
  • Recommended hotel
  • Families
  • Translated
  • City break
  • January 2014
The hotel is in good condition, and at signs of usage suitable for use, but clean. The breakfast buffet is well stocked. Wireless internet available free of charge. read hotel review
  • Room
    4.0

    The rooms are for 2 persons sufficiently large. The condition is ok, but there were always clear traces of use visible. The decor is actually sufficient, unfortunately no possibility for example tea to cook. The soft purr of the fridge is a bit annoying, but you get used to it. The bathroom can be as such not as bathrooms content, since the glass shower right in the room, behind only a sink with very little counter space for your utensils. The shower is fun, but not always handy. About cleanliness one cannot complain.

  • Gastronomy
    0
  • Service
    5.0

    The service was overall good. All the staff were extremely friendly made immediate solution of problems. The room cleaning was nothing to complain about. The handling of complaints was at a previous stay exemplary.

  • Sport & Leisure
    0
  • Hotel
    5.0

    The hotel is in good condition, and at signs of usage suitable for use, but clean. The breakfast buffet is well stocked. Wireless internet available free of charge.

  • Location
    5.0

    The hotel is due to the direct location on the Westbahnhof both by car and easily accessible by public transport. The next shoppingmeile is located in the immediate vicinity. However, due to the location at the train station and the surrounding area as you at the station just imagine.

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Petra
Our expectations were unfortunately not met.
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • January 2014
The first impression of the hotel was very good. Nice welcome at reception, pleasant atmosphere in the lobby and in the bar and in the restaurant. Everything friendly and modern. We assume, that the rooms are adequately equipped. Unfortunately is here an assessment not possible, since we the hotel due to overbooking in the next door, liv ' in reseidenz were put up. read hotel review
  • Room
    4.0

    As already mentioned, unfortunately, we didn't get the room booked, but they were next to an apartment building. For us no real alternative to the superior room. The apartment was very large, but also a bit uncomfortable. We chose the hotel because of the promise of facilities chosen. Among other things because the glass shower in the room, the beautiful lighting and the flat screen tvs. The everything had our apartment unfortunately not. Furthermore, that we in the hotel every time through the backyard march had, which at this time of year is really great. Times only briefly breakfast, was not. Only once we had to leave the jacket clothes. Access to the apartment right rather a garage, dark hallway with feuerschutztür. The way in the evening by the yard was dark, the motion sensor did not function always. In the evening still briefly in the bar, we saved. Also the spa we due to the long ways not used. Unfortunately, all our joy a bit troubled.

  • Gastronomy
    4.0

    The breakfast buffet was very good. A large selection of different bread rolls and breads. Different juices, fresh fruit, cake. On new year's day were very many guests at the breakfast, but nothing was missing. The menu in the restaurant is really well laid out, the food was good and the prices for a hotel. We also had the new year's buffet in the hotel. The buffet was then due to little reservations not take place. We got a table in the flemings deluxe reserved. Actually no problem, the taxi organized by the hotel. But it would have been nice, if we have a few days before a message could have got. We had the end of the evening then somewhat different planned.

  • Service
    4.0

    The check-in process was okay. Sadly but, except for the card and the note, that we 'even' an apartment instead of the booked superior room gotten, no further information. You always had to ask. On our request, whether it may be possible, but a room in the booked category to get, as the apartment no real alternative for us, it became only with the shoulders twitched and told us, that the hotel 'just' overbooked would be. The service at the bar and in the restaurant also has' übungsbedarf'. Lasts partly for a very long time, to one its order must not give up.

  • Sport & Leisure
    0
  • Hotel
    4.0

    The first impression of the hotel was very good. Nice welcome at reception, pleasant atmosphere in the lobby and in the bar and in the restaurant. Everything friendly and modern. We assume, that the rooms are adequately equipped. Unfortunately is here an assessment not possible, since we the hotel due to overbooking in the next door, liv ' in reseidenz were put up.

  • Location
    5.0

    In a few minutes walk to the Westbahnhof. From here take the 10 minutes a metro in the center. Access to the airport is very good. A large shopping street is reachable in a few minutes. The hotel is located right on a busy road. But it is very well sound-proofed, one hears inside nothing of the road noise.

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Helen
Perhaps another Fleming's would have been better?
  • Hotel not recommended
  • Singles
  • Business trip
  • January 2014
I was from Chicago, traveling alone and I reserved a suite, as I had many goals to accomplish for my stay in Vienna. I was in room 722, arrived January 26 and left Feb 1, 2014. In general the room was clean. The shower however leaked all over the floor in the bathroom, and no matter how tightly I closed the door, it leaked. The desk staff said it happens in all the showers. Then, one of the lights went out in my bedroom. I had asked the desk staff for a replacement, no luck. It was only after the ... third day I went ot the front desk and got a new, weak light bulb. Then, the fourth day my shower had no hot water. I reported this several times. The day I left I was still without hot water in the shower. As I had many professional obligations I, had to take several days of sponge baths.I did have the breakfast package, it was adequate, but when I asked for fried eggs or a soft boiled egg it was not possible.Also, as I had to manage my own luggage there was only a cart that was used for deliveries. It was unwieldy ( I am short) and difficult to maneuver. As I was preparing for my departure, and I must apologize for not speaking the language, the desk person had a very difficult time helping me. The hotel directory was outdated as to what channels were available, not a major problem.I cannot fault the service staff, they were generally very helpful once they verified my identity when I went for breakfast.The location was so very far from my places of business, which I had tried to verify before I arrived.So my taxi expenses were very high. I felt the value for what I spent versus value received was very poor. read hotel review
  • Room
    2.0

    See note above as ot shower leaking, no hot water in shower. I was told the outside noise was rare but the school had their playground on the roof near my room. Very noisy when the children had breaks.The room felt much less than 62 meters, the furniture in the sitting room area was not conducive for sitting, No balcony or terrace, minibar had drinks (I never knew how to order items for snacks), superficial cleaning when I was present and I am not obstructive.Lighting poor.

  • Gastronomy
    4.0

    One open room that served many different tasks, from buffet restaurant service for breakfast to bar, to lunch and dinner. Local cuisine, excellent quality, very much more expensive than surrounding places ot eat (for example, a weiner schnitzel at the hotel was minimum 17 Euros, same quality at Bahnhof was 7 euros. Not cozy, (but what is) but they did not disturb you or try to move you from the table too quickly

  • Service
    5.0

    THE STAFF WAS FRIENDLY AND IF THEY DID NOT HAVE AN ANSWER, THEY GENERALLY FOUND A STAFF PERSON WHO COULD ANSWER THE REQUEST.Poor at managing complaints (see review above).My do ot disturb sign went missing, I asked for a replacement, not fulfilled. Room cleaning was good.

  • Sport & Leisure
    0
  • Hotel
    3.0

    I was from Chicago, traveling alone and I reserved a suite, as I had many goals to accomplish for my stay in Vienna. I was in room 722, arrived January 26 and left Feb 1, 2014. In general the room was clean. The shower however leaked all over the floor in the bathroom, and no matter how tightly I closed the door, it leaked. The desk staff said it happens in all the showers. Then, one of the lights went out in my bedroom. I had asked the desk staff for a replacement, no luck. It was only after the third day I went ot the front desk and got a new, weak light bulb. Then, the fourth day my shower had no hot water. I reported this several times. The day I left I was still without hot water in the shower. As I had many professional obligations I , had to take several days of sponge baths.I did have the breakfast package, it was adequate, but when I asked for fried eggs or a soft boiled egg it was not possible.Also, as I had to manage my own luggage there was only a cart that was used for deliveries. It was unwieldy ( I am short) and difficult to maneuver. As I was preparing for my departure, and I must apologize for not speaking the language, the desk person had a very difficult time helping me. The hotel directory was outdated as to what channels were available, not a major problem.I cannot fault the service staff, they were generally very helpful once they verified my identity when I went for breakfast.The location was so very far from my places of business, which I had tried to verify before I arrived.So my taxi expenses were very high. I felt the value for what I spent versus value received was very poor.

  • Location
    4.0

    Near one of the major shopping streets and the Westbahnhof Station which was a savior for the ability to walk and to purchase meals at a much lower, and better quality for the money it would have cost at the hotel.

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Jürg
Hotel good restaurant bad.
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • January 2014
Rooms were very stylish but completely unpraktisches bathroom. Laundry very clean, but room dusty. Food in the restaurant: breakfast was top!, Dinner 1 january 2014 ( rindscarpaccio sliced way too thick, fuzzy not marinated = inedible, caesar salad with rinderstreifen had actually 12 sardellenfilet than set = whole salad tasted like anchovy = inedible, tuna i had not completely ordered which such fish is common but this was son raw, that he almost again alive was., vegetables was delicious = well reasonably edible) conclusion was, that my wife on the other day a mageverstimmung had they for a whole day's ... bed geschmissen has. You had to several times delivered! When we complained of the food has been received (waiters wanted dessert or coffee offer which we however thankfully rejected have) was the complete consumption. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.7
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
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Kathrin
Top location, clean rooms, nice staff
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • December 2013
We would not hesitate to book this hotel again. But only as a couple or with very good friends, as the shower in the middle in the room already a bit hard to get used to. The breakfast and the food in the restaurant were great and the staff very friendly. Due to the central location near the Westbahnhof you can reach all attractions in a short time. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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