Hotel Luabay Tenerife(4 stars)

Avenida Blas Pérez Gonzalez 11. 38400 Puerto de la Cruz. Tenerife, España. Show map

Average rating

324 hotel reviews

    Rating by categories

  • Hotel in general
    4.4
  • Room
    4.7
  • Service
    4.5
  • Location
    5.1
  • Food and Drinks
    4.1
  • Sport & entertain
    4.0
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139 hotel reviews in Englishsorted by travel date
Evelin
For hikers suitable
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • February 2013
For hikers couples suitable. Is in the center of the town, therefore a little loud but due to the central location again is made. For children definitely not recommendable. The furnishing of the rooms could be a bit better, it was missing for example the possibility a jacket hanging space. Space for a wardrobe would be enough defendendo. Small exposed flaws were immediately removed. The food could have been somewhat more diverse, but it was tasty. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Sabrina
Gladly anytime again
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2013
We were very satisfied and we felt very good and would definitely stay book this hotel again. Also our daughter (one and a half), felt good. The only we want to critize or would propose is the the hotel management possibly times, we should be thinking about they include travertine or similar in the showers and tubs to make, since they fall otherwise at least for infants or possibly older people easy slip may. (unfortunately we were with our small experienced). read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Gerhard
One star too much!
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • January 2013
One star too much! Large differences in individual areas. Cleanliness and food variety was good. On tv all german program! Friendliness and foreign languages skills leave to be desired. Renovation apparently not yet completed. Furniture in reception area, lounges and above all in the dining room totally worn and shabby. In the room no table with chair, bathroom furnishing and good condition. For everything must be paid extra (not a little ): safe, fridge, wi-fi. Entertainment-shows ok. Leisure facilities partly strong damaged (pool, table tennis); fitness room small but sweet. Good proximity to loro park; also to the center only ... about 15 minutes walk. read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Hans-Peter
Luabay, for 4 stars not enough pros
  • Hotel not recommended
  • Singles
  • Translated
  • Countryside & spa
  • January 2013
The hotel is from the outside ok, the inside is but, although 2009 renovated, some faults available. Tattered couch and armchair in the entrance area, wrecked tiles, fahrstuhlanzeigen in upper areas broken. Toilets in the lower area not always clean, tiles not authorized. Because the hotel probably was working, the tables many discontd were, where you but not to sit down, because one in Spain not a already occupied table ( dreimanntisch by a person occupied), it was longer waiting times. The staff were here also not always the most friendly. The food same was okay, something for everyone. Over ... taste and quality debatable. The brotecke was in relation to the square a joke. (2 meters time 0,8 meters) waiting time also here. The staff were partly overburdened. Taken the hotel was to 80% with seniors beyond 60. (many germans and english) Due to the central location you can this hotel for a, the don't have high expectations, partially recommend, however four stars has this hotel in my opinion not. There are too many shortcomings. Puerto de la Cruz is a altogether very nice city and because of their climatic location excellent. I will stay here again, however probably into another hotel. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Inge
I have good.
  • Recommended hotel
  • Singles
  • Translated
  • Countryside & spa
  • January 2013
Average age 50-80 inclusive performance was okay. Nationalities was a nothing Volt each something read more
  • Room
    4.0

    Balcony a bit small 1 table 2 chairs. With direct view to the sea. Per room there was a tv with various channels. The safe is available in the closet for 2 weeks 33. Euro. Air conditioning not used. Haartrokner worked perfectly. Mattress not suitable for everyone. I. rooms lack table, wall mirror trash. Bathroom counter space alright. Towels new and clean. Minibar not used. Cleanliness super.

  • Gastronomy
    4.0

    The ambient i. dining area was very kind. Quality of the food is fresh, wohlschmecken and diverse (also vegetarian) Cleanliness was in the whole hotel area. Staff friendly and helpful. Even without Tip. I. restaurant were the chairs very old.! :

  • Service
    4.0

    For all guests, no service. But for me is d. alright.

  • Sport & Entertainment
    4.0

    The entertainment wasn't used. Pool is clean. Didn't use it. Beach chairs an umbrella. Shower didn't use it.

  • Hotel
    4.0

    Average age 50-80 inclusive performance was okay. Nationalities was a nothing Volt each something

  • Location
    5.0

    My rating relates to the 20 01.-03. 02.-2013. Rise old but maintained with 347 rooms. At the front desk they were really helpful and friendly. With good foreign languages (also german). I have a nice double room with a view of the sea. Complaint i had no. City center, bus station, beach, to fußnur few ninuten. The bus -transfer from the airport south is 1.-1,2 Hour to the hotel.

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Jürgen
No 4 stars, long-term vacation?
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • January 2013
We were 6 weeks for seniors long-term vacation for christmas and new year's eve to test. H. and meter are in t-south. Conclusion: long term? And no 4 stars. For long-term, in the hotel too few variation and of the renovation you have the impression, that the investors the money went. ( mattresses, chairs in the hall, bar and dining room, also many chairs are in poor condition and too few. For the hotel speaks good location and the value for money. The good, pleasant staff is zuloben. The kitchen is plentiful and (depending on the chef) delicious, well seasoned ... and varied. read more
  • Room
    4.0

    We were in a renovated room, and have the mattresses complain about. Also other guests complained the mattresses, so we have no exchange wanted. There is a large mirror in the room. Cleanliness, linen and towels and size were ok.

  • Gastronomy
    5.0

    The food is plentiful, good and varied but also sometimes the chef subject (seasoned and burned) The tables fast and always newly layed down, the glasses and plates were sometimes replace it. Also here you have to the good value for money account.

  • Service
    5.0

    The friendliness of the staff from the bar to the dining room and cleaning it. Understandable if sometimes annoying, that passengers and spanish will be preferred. (for all-inclusive guests)

  • Sport & Entertainment
    3.0

    With the very different guests (age, nationalities) it is the entertainment not easy. The toys are upgradeable. On couches, chairs and umbrellas, you can get in the hotel not proud. The evening entertainment should have been better.

  • Hotel
    3.0

    We were 6 weeks for seniors long-term vacation for christmas and new year's eve to test. H. and meter are in t-south. Conclusion: long term? And no 4 stars. For long-term, in the hotel too few variation and of the renovation you have the impression, that the investors the money went. ( mattresses, chairs in the hall, bar and dining room, also many chairs are in poor condition and too few. For the hotel speaks good location and the value for money. The good, pleasant staff is zuloben. The kitchen is plentiful and (depending on the chef) delicious, well seasoned and varied.

  • Location
    5.0

    The location is for excursions were very good. The beach is about 300 meter well on foot distance exactly like the bus station. In the city you about minutes walk, the taoropark is good to run. Supermarket is also nearby.

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Wolfgang
Big hotel, close at the beach and bus station
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • January 2013
12 stöckiges hotel mostly with older guests ( lanzeitbucher /over winter), mostly german. Elevator doors squeak and open depending on the floor/elevator not at the same level, partly. 'stufe' on 5 centimeter This the front desk reported, mechanic should come by; 'stage' but remained. Main criticism: almost every night high-frequency pipes especially in of the lobby, but also before the elevators floors 6 and 10 clearly visible, also in the rooms single rooms x19 (119.219, 619, 1019.). In the 19. rooms heard clearly the elevators Double room are further from the elevator shaft away, should therefore not be ... clear read more
  • Room
    4.0

    Single room small without a balcony unfortunately view through a nebenwand additionally blocked, this view only on astronomiestationen, and part of puerto. Single room bed very big (1,40 or 1.60 meters wide!) And also otherwise very comfortable. Led tv with 10 channels in german Minibar extra charge Bathroom single room quite large, bathtub with a shower ' Shower wall ' too small limited, so that regularly the bathroom partly underwater stood

  • Gastronomy
    4.0

    Advantage: breakfast at 6:00 a. m. possible. Dinner: from 18,30 ; when the hotel is full, one should not between 18,30 and circa 19,15 come, as all tables were occupied. Unfortunately, there was only rarely papas arrugadas (potatoes), the it in other restaurants there. A meat and fish dish was always before the guests fried, unfortunately, it was mostly burned, which clearly tasted or deduct had. If it does not burned was, it was delicious. Otherwise was the dinner, as well as breakfast good to very good

  • Service
    4.0

    With english not a problem, some waiters/front desk staff understood german well. Room cleaning okish, but: A long hair from the fact that there was also on the day of departure still the shower Piece of toilet paper from the previous (not to be overlooked) was still on the day of departure on the wasserhaupthahn Filaments behind curtain over the window still on the day of departure

  • Sport & Entertainment
    4.0

    Beach chairs by the pool/sunbeds were mostly in the morning by guests with towels occupied and only in the evening away. The reference by the management, that this is not permitted and the towels removed wrote, but it was in my time never implemented, have certainly noticed nothing. Pool with children's pool very nice designed

  • Hotel
    4.0

    12 stöckiges hotel mostly with older guests ( lanzeitbucher /over winter), mostly german. Elevator doors squeak and open depending on the floor/elevator not at the same level, partly. 'stufe' on 5 centimeter This the front desk reported, mechanic should come by; 'stage' but remained. Main criticism: almost every night high-frequency pipes especially in of the lobby, but also before the elevators floors 6 and 10 clearly visible, also in the rooms single rooms x19 (119.219, 619, 1019...). In the 19. rooms heard clearly the elevators Double room are further from the elevator shaft away, should therefore not be clear

  • Location
    6.0

    About 5 minutes by foot to the bus (main) station (a bus stop to get off only 2 minutes). At the bus station supermarket (Edeka-type/size) Mini-supermarket just 2 minutes by foot About 5 going minutes to the sandy beach. Parking very tight, it is, one is the rental car in mostly dry barranco from (with the risk, the storm into the sea is rinsed...)

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Bianca
City hotel in a great location - bad food!
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
The hotel we have because of the very positive assessment of the reiseanbieters booked (newly renovated, very modern, good food.) And therefore unfortunately the previous reviews on this portal except 8. left. Unfortunately the food very dissapointed: much selection, but the quality the food was always bad: greasy meat, little peppered, zerkocht. But no 4 stars. We only had half board, all-inclusive for the food no fun. A lot of senior citizens in the hotel, on the whole certainly on this target cut. The room was more than reasonable, the bathroom nice and spacious. However completely fresh renovated, it ... is not. Mini-balcony, but this is at the stadthotels sunday We were on the 9. floor with a view of Teide and the sea, the was great, with other rooms one looks on concrete. As a starting point for many excursions the location of the hotel is good, for our rental car we always in the surrounding streets a parking space found. The staff were always friendly. In the restaurant you had to but also often in the waiters wait, tables were not set, so that you had your table even had to set. Clearing away of dishes was always very fast. The dining room is quite large, volume accordingly, we found the constant noise disturbance by christmas music as disturbing, because it was very loud and ubiquitous. We were only at the meal times and for sleeping in the hotel, and it was really reasonable. The location we liked it, not in zentrumstrubel, only 200 meters to the beautiful Playa de Jardin, schönester beach in puerto! The everything you must know and accept. We knew some not and recommend therefore not further. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Günther
Oh dear-outside hui-inside pf...
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
The front desk staff almost no fremdsprachenkenntnisse detectable, with the usual herablasssenden arrogance of the spanish. in the dining room though wide choice, but on days always the same food. Everything is somehow cheap. On the tables for dinner cloth napkins, but for the most part. Unclean cutlery and cups. The breakfast coffee practically inedible, because way too thin, coffee came from powder automat. The room ok, a small tip for the cleaning lady worked wonders. read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    6.0
  • Service
    2.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    1.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.7
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
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Monika
A lovely vacation
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • December 2012
I was already very often in Puerto de la Cruz, but never in the hotel luabay. Because of the but partly bad reviews on this platform, i this vacation with very mixed feelings reported. I have to say, i was pleasantly surprised. The hotel has 12 floors and is correspondingly large, but inside not sunday I had a spacious double room on the 9. floor with a fabulous view of the orotava valley and the tejde. The balcony is quite small. It fit straight times a table and two chairs. But for me it was sufficient. The staff were in ... all areas for me very friendly. The food was varied. Meat and fish were in the evening always freshly grilled. I am although it is very picky in the food, but also for me was always something for everyone. My conclusion: i will this hotel book here again \u263a read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Friedrich & Hildegard
Four star is a too much
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
Plus: nice central location - in the winter months necessarily Teide/ocean view (upper floors) book, all day long sun-female front desk staff very friendly Minus :in the room no mirror (only in the bathroom), it is unique, but a perfectly unnecessary couch-waiter nothing special friendly - the food has us not at all good, for a 4 star hotel not sufficient - the safe costs 2,4 Euro per day. In short, a good 3 star hotel -4 stars, a too much! read more
  • Room
    3.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Klaus
Nice hotel but with truly disgusting restaurant
  • Hotel not recommended
  • Families
  • Proof of booking
  • Beach holiday
  • December 2012
The food in the luabay Tenerife hotel is truly disgusting. All frozen, nothing fresh, everyday the seed, swimming in cheap oil, pasta cooked for at least 20 minutes. After 2 days, my 3 year old son refused to eat anything from that restaurant. the Hotel lacks a general manager and enough staff (e. gram only 4 employees available to prepare tables and serve drinks for appr. 500 guests). Staff is totally stressed but stays astonishingly calm, helpful and friendly. Apart from that, the luabay is a friendly, clean spot in convenient location with a nice bar, good swimming pool, nice ... entertainment and everything a good vacation needs. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    1.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Silvie
Good location - but dated
  • Recommended hotel
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
Hotel has a very good location, but unfortunately dated. The food left to be desired. Good was actually only this supplement is payable locally. The cleanliness was ok! read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Doris & Thomas
Good overall
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Countryside & spa
  • December 2012
A good middle class hotel with a near location to the loro-park ( 15 minutes on foot). Contrary to the advertising of the hotel there was wi-fi but. But you have to pay. Uses there one but gladly the internet café 20 meters in the direction beach (as if that's not possible without, like us). For a quarter of the price. Very good bus connection in many regions, what the rental car saved. The offered travel of its were way too expensive offered. With a little initiative was the half price in almost same reisemöglichkeit distance. Interesting is a trip ... to the new observatory on Tenerife been. However therefor must be a group of 15 people reaching. ( that would be something for the gentlemen tour operator! New program! ) Rich breakfast and dinner buffet. Much fresh salad and hot appetizers rounded the really delicious main courses and the ingenious dessertprogramm to complete satisfaction from. If the background noise (cutlery improve etc.) For the food in such a large hotel is not so loud and through targeted measures better in the, we would probably no other hotel choose. Then it would be real 4 international stars. Already the kitchen it totally deserves! Chapeau! read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Albrecht
Recommendable hotel
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Countryside & spa
  • December 2012
Good, friendly, cheap hotel. Good Location close to the beach. Service, food, cleanliness very good. Entertaining evening program read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Jenny
Single room always without a balcony!
  • Hotel not recommended
  • Singles
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
Unfortunately i can't recommend the hotel. Price and performance is simply right not match! My single room was unfortunately without balcony, although the from the description i reiseanbieters these not is. On demand to me only communicated, that all single rooms without a balcony are. The bed unfortunately prolific creaked, so sleep was not really possible. The room was but otherwise clean and the bathroom almost large and the room itself. Particularly frustrated me the not very helpful staff. A pool chair from the shaded pool on the almost empty deck to get me 45 minutes and find out what ... despite my food allergy food at least as long. There is no joy the front desk only something to ask! read more
  • Room
    3.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    2.0
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Distance to the beach
    5.0
    Other leisure activities available
    4.0
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Uschi
Hotel luabay Tenerife
  • Hotel not recommended
  • Couples
  • Translated
  • Countryside & spa
  • December 2012
Here everything is be paid separately, even for the fridge 2,40 Euro per day, safety deposit box 2,40 Euro per day, wi-fi €4 per hour (minimum).. In the room neither chair nor table, no large mirror, no desk, just a bed and a sofa. read more
  • Room
    3.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    2.0
  • Gastronomy
    2.5
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    3.0
  • Service
    2.5
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
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Harald
A very nice vacation, gladly again
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • December 2012
The hotel has 332 room 1 bar, 1 restaurant (buffet). One could reserve with breakfast, half board and all inclusive. There are 2 pool, one of them for children. On foot it is only a few minutes to the beach or to the center. The guests mostly came from England, Germany, Spain (in smaller number). The average age lag as in this time mostly with about 65 years. The safe cost with us about 2.50 on the day. Internet 4 Euro per hour, which in our view is a little expensive. Drinks are but the price alright. In the ... evening you can also very nice nor sit outside or in the lobby where it very nice seating and for our stay also always a place was available. read more
  • Room
    6.0

    Our room was on the 12. floor with a view of the sea and from the hotel was very good. For 2 people completely okay. Bathroom was with a bath. Safe (surcharge) and minibars (locked), air conditioning, telephone, tv, bathroom with a bath and hair dryer. Shower gel was also available. It was to simply feel good. A lot of times, however, we have not in the room spend. There is on the island simply too much to look at and Puerto de la Cruz is also very clean.

  • Gastronomy
    4.0

    There was in the basement a restaurant. The place, it was always enough. To the peak times, however, it was very crowded which was a little unpleasant. Space one however always. There were scrambled eggs, fried eggs, bread, rolls, cereal, fruit, yogurt, sausage, cheese... The quality was okay alright. Juice wasn't so great of the quality. The coffee we found it again good. The restaurant was clean. Drinks for dinner were not paid locally. It at the end at once to pay.

  • Service
    6.0

    The staff was very friendly. Check-in went very fast. At the front desk you also understood german. In the restaurant unfortunately not. However the waiters nevertheless understood what you wanted. The cleaning of the rooms was done well and always in our absence. We had no complaints. We booked a room with sea view and also get it.

  • Sport & Entertainment
    5.0

    In the hotel there was entertainment, entertainment in the evening. Beach is a few minutes' walk away. Pool, chairs and sunscreens are at the hotel available. Beach is general and didn't belong.

  • Hotel
    5.0

    The hotel has 332 room 1 bar, 1 restaurant (buffet). One could reserve with breakfast, half board and all inclusive. There are 2 pool, one of them for children. On foot it is only a few minutes to the beach or to the center. The guests mostly came from England, Germany, Spain (in smaller number). The average age lag as in this time mostly with about 65 years. The safe cost with us about 2.50 on the day. Internet 4 Euro per hour, which in our view is a little expensive. Drinks are but the price alright. In the evening you can also very nice nor sit outside or in the lobby where it very nice seating and for our stay also always a place was available.

  • Location
    6.0

    The location is actually perfect. There are only few minutes on foot to the beach or to the center. Nearby there is supermarkets and very nice local to eat. The bus station is also not all too far away. It is but the renting a car. By bus however, you can also many destinations easily accessible. The airport nord is 20 minutes away. Airport south is about an hour drive away.

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Ralf
Once and safe never again
  • Hotel not recommended
  • Couples
  • Translated
  • Other stay
  • December 2012
In general very nice hotel but in the corners you should not see ceilings in the rooms by water stains extremely dirty, in the hall, the new spot immediately. Cleaning in the room only superficially the makeup mirror was from one side only cleaned. Towels fist size holes, bath tub complete renovation-paintwork. Lamps in the room loose. read more
  • Room
    4.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    1.3
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    1.0
  • Service
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    3.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    2.0
  • Location
    3.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Norbert & Ursula
Hotel with little faults, however to be comfortable
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • December 2012
Good location, good facilities, we felt really good in this hotel, there are always things to complain about, but alltogether we can recommend the hotel. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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