Swiss Garden Resort & Spa Kuantan(4 stars)

2656-2657, Mukim Sungai Karang, Balok Beach, Beserah View on map

Average rating

45 hotel reviews

    Rating by categories

  • Hotel in general
    4.6
  • Room
    4.8
  • Service
    4.6
  • Location
    3.1
  • Food and Drinks
    4.3
  • Sport & entertain
    4.2
Filters
You selected:
10 reviews for this hotel sorted by travel date
Bettina
Jerky massenabfertigungshotel
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • City break
  • June 2013
Although the hotel only for us as a stopover served for 1 day, we were not at all comfortable. The lobby is open and seemed impulsant and clean, a plus. The hallways to the rooms are so places to shop, the doors were slammed, you can hear every word in the room. The rooms are large, are modern, but on closer inspection it seemed to us is not so beautiful anymore, rather cheap. Peace and quiet was in the room to at night was impossible. The dining area outside seemed cheap, plastic chairs at noon and evening were hussen above ... ripped off, it meant that the chairs were not comfortable ☺ the hotel seemed on large tour groups to be designed, when we were there, were buses way chinese there for dinner. Everything was very noisy. In the foyer were on the groups namenskarten distributed ☺ the pool couches are without editions and after a time uncomfortable. Only the breakfast buffet i must praise, this was very tasty and nice trued up. The hotel is directly at the beach, but just 6? Beach chairs and also otherwise not inviting. I missed there palm trees etc. The dinner a la carte we did hamburgers without mayo ordered and there was hamburger with mayo, foreign languages wasn't so well by the waiters. I highly recommend this hotel if only for a short break when passing through. read hotel review
  • Room
    3.7
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
  • Service
    3.5
    Reception, check-in & check-out
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    3.7
    Family friendliness
    4.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    3.0
    Restaurants & bars in the area
    3.0
Close
Marita
Nice hotel, but not for beach vacation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2012
The Swiss-garden hotel for a stopover to a Malaysia-round trip very suitable. Here it is recommended, a deluxe sea view -room to book, as they room in comparison to garden view -rooms very attractive renovated and a nice view offer. The hotel lies at a beautiful, very large beach. Unfortunately is however the quality the sea water bad, you can about 1 meter Depth the reason not see more. Probably away from the industrial and the port from Kuantan sewage into the sea. Whom it sufficed, at a quite beautiful pool to relax, you can a couple of days have ... a vacation, beach lovers we would from the Swiss-garden hotel advise you not to go there. Service and friendliness in the hotel are very good, breakfast is rather average. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    4.0
Close

Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Petra
Nice hotel secluded from tourism archived
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • August 2012
Medium sized hotel, already somewhat older, however very tidy and clean kept. Wi-fi in of the lobby there are free coupons for a certain time. Europeans, mostly only for 1-2 days passing through. At the weekend many locals. In the week very quiet. read hotel review
  • Room
    5.0

    The room was large and well equipped. Water heater, tea bags, flip-flops, etc. Everything was there. Bathroom and toilet were every day very well cleaned. Air conditioning was as always in Asien a bit noisy, but not really disturbing. The huge balcony we didn't use.

  • Gastronomy
    3.0

    There was a main restaurant, a chinese restaurant and a bistro. Unfortunately Ramadan! So there was only a smaller map in the bistro and on a day was then also still the chinese restaurant. Because of ramadan was in the evening a large buffet, to the masses of locals arrived. Because there is a real battle after sunset was, we have the buffet not booked. (you have no chance what abzubekommen) after a trip at 20:00 o'clock was already almost everything had gone by and as mentioned, that chinese restaurant closed. This was a reason to complain. We have then to a geminderten price the buffet and can have extra separate appetizers from of the kitchen received. The food was always tasty, however as mentioned to Ramadan time is ingenuity, as long waiting periods the chinese restaurant in purchase must be taken. Therefore only three. The beach bar from the hotel was also only open once. We know today not, why. The prices were so far alright, but no bargain.

  • Service
    5.0

    The staff in the hotel were very friendly and helpful. We had no complaints. Requests were promptly fulfilled. With english we are well clear.

  • Sport & Leisure
    5.0

    The pool was very clean and during the day are sometimes empty. However, we were almost always at the sea.

  • Hotel
    5.0

    Medium sized hotel, already somewhat older, however very tidy and clean kept. Wi-fi in of the lobby there are free coupons for a certain time. Europeans, mostly only for 1-2 days passing through. At the weekend many locals. In the week very quiet.

  • Location
    3.0

    Directly at the beach. For the hotel is the beach cleaned daily. Outside of the hotel zone but unfortunately also a lot debris removed. Only a few beach chairs and umbrellas at the beach available. However always empty, so that the small number of not a problem was. The beach is wide and far stretching. Unfortunately no palm trees. Restaurants are in the immediate proximity, there are only local food, english hardly understood. We are still there eat out, there in the hotel Ramadan buffet. Public transportation - only taxis possible. At the at the hotel the bus stop no timetable. It was also no one say, when the bus really is. Night life only in the hotel - there is a bar. But we didn't use it. There was a beach bar, a few meters from the hotel away. It belongs to the really nice Wolfgang, a german. Where we often sat and great travel tips and lots of interesting people learned. Opposite from the hotel - pharmacy and doctor's office. The hotel offers a shuttle service to kuantan. Unfortunately already 4:00 p. m. back. The shuttle stops at a shopping center. To the center -mosque-it is still a good walk. Better take a taxi. Kuantan is unfortunately not so worth mentioning.

Close
Matthias
Nice hotel directly on the beautiful sandy beach archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2011
We were 2007 for the first time with our children in the Swiss, and had us in 2011 there again met. All in all a pleasant place, if a bit remote. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
Close
Daniela
Highly recommended archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Other stay
  • October 2011
Perfect hotel. One of the few in which cheese is (after 3 weeks trip through Malaysia a blessing). A few distance also a really nice small indian restaurant. read hotel review
  • Room
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
Close
Dieter
Impersonal hotel complex archived
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • May 2011
Large complex with a pleasant bar atmosphere-music life from the wing. Wide selection of food, unfortunately something unfriendly service. Beautiful pool bar with view on the sea when the weather is nice, also with a great sunset. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    5.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.3
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.3
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
Close
Roland
A really great hotel with great service archived
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2010
The hotel is very good and a great service. The staff at the hotel are very helpful and very friendly. The cleaning staff is very friendly and also the room were cleaned well and the hand towels and bed linen service is daily coach. I am very impressed with this hotel for the tour operator and a travel agency itself I know of many hotels so I know what I am talking about the quality of the beach was it was in what me has November rainy season and so was the sea as the whole broth from brown to ... the inland sea is run. But we were at the pool and also had a lot of fun. If you really want to get away from it all and want to have a real holiday is there at the right address. If you stay at this hotel has to get what to complain about really looking to be money again. This hotel is the absolute clacker. The room is a dream, very large and decorated in a modern style. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Child care or playground
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    5.0
Close
Thomas
can you recommend archived
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • July 2009
As we were 14 days holiday there. Outside of the hotel is it only a few restaurants with a small selection. The fish tasted very good. English was understood only very little. The prices in the hotel were a bit high for the country. Outside you paid for a dinner with drink so about 3.50 per person, at the hotel the were then nine for a comparable meal. At the left beach had Wolfgang, a German a small bar where we were often. Wolfgang was very nice and he gave us also its own private leaders with licence. And ... so we made our trips with Yee, a Chinese Mala enduring spoke english well. For 50 on the day he has us where we like to go and there we have seen it with a lot of the country and people. Also we were with him in Taman Negara. As the night hike was the most beautiful. Also the caves with the Reclining Buddha are very to be recommended. At the end we spent three days in Kuala Lumpur. This should install one in his trip to malaysia. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    3.6
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    3.0
Close
Peter
Worst hotel on our trip of nine archived
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • July 2009
We have in our trip suspended Swiss Inn, just to the past days to review and force to collect for new sites. The hotel is a six-story modern building, with reception/lobby and open lobby. The hotel is located on the main road and to the right one can find several good food stalls, to the left in the direction of Kuantan after about five kilometer the restaurants-in other words the better not, it always tasted better that. The halls and elevators were the access to very dark and also dirty, As well as the sea was dirty (as the hotel ... management can do anything about that, but the beach could clean be!) The coronation was the staff during the breakfast, although we said five persons have to be, we should a staircase, in a dark angle the terrace sit, to table a 4ER. The restaurant manager clarified the situation. But the next day the staff had conspired against my friends, it cleared the table not from, no coffee or tea served, the whole group has been ignored-for us as malaysia friends (were already 6 xda) was inconceivable that, in this hospitable country to be badly served. I rate only, the hotel from the list of potential nights painting. All beautiful vacation in the rest of the Malay Peter read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
  • Location
    3.5
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
Close
Jennifer
A the ugliest beaches in malaysia archived
  • Hotel not recommended
  • Friends
  • Translated
  • Beach holiday
  • June 2009
The hotel is alone on a highway. No other options in the evening. The beach is long and good for walking, more but also not! Dead fish and sewer pipes everywhere! Foam formation in the sea! For one or two nights more but also not acceptable. read hotel review
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    4.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    2.0
    Quality of the beach
    1.0
    Overall condition of the pool area
    2.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.5
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    2.0
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    1.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
Close