Hotel Hilton Mexico City Reforma(5 stars)

Av. Juarez 70 06010 Mexico City View on map

Average rating

27 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.5
  • Service
    5.4
  • Location
    5.7
  • Food and Drinks
    5.2
  • Sport & entertain
    5.1
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12 reviews for this hotel sorted by travel date
Erick
Fantastic location, lovely hotel
  • Recommended hotel
  • Singles
  • Business trip
  • October 2015
Stayed here on a business trip. The hotel was chosen for me, but I was very very very happy with it upon arrival. The hotel was VERY nice, well kept, and had a great location. Being right across from Alameda park it was right in the middle of the DF zone. It was so close to SOOO many good things. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michał
Very good conference hotel
  • Recommended hotel
  • Friends
  • Business trip
  • July 2015
Big conference hotel, conveniently located next to Alameda, Bellas Artes, metro and metrobus. Of course it is rather price so you will see mostly business visitors. Numerous conference rooms allow even big gigs. Service is very good, helpful and friendly, good concierge standard. Nothing too boutique, it is a chain hotel after all, but they try to make your stay pleasant (also thanks to the impressive waiting lobby and Internet points there - which could handle https but otherwise they are just great for Mexico). Restaurants and lobby bar foot the bill. read hotel review
  • Room
    5.0

    Suites are spacious, very comfy bathroom with a tube (I even fell asleep there once but that should be safe), shower is perfectly doable thanks to the courtains. Complimentary items like soap, skin balsam etc. show high quality. The coffee "machine" should be upgraded though. It looks better than works and only two servings are provided. Even simple electric teapot would be better. Cable TV: analogue in 2015? In ***** ? And there is barely anything non-Spanish. I remember BBC, and maybe CNN or something similar. Even Euronews was Spanish only. And it is an American standard so don't expect central lightning in your room.

  • Gastronomy
    5.0

    Very solid breafasts with a huge choice. Beautiful desserts however they look better than taste. I loved served juices, especially celery. Catering during conference was really good, although I found a few misses, they did offer some good blend of international and local cousine and I simply cannot complaint.

  • Service
    6.0

    Very nice and helpful. Just ask them!

  • Sport & Leisure
    5.0

    I have not used sport facilities but I know there is a gym and a really small pool (partially outside, partially inside). Lobby bar offers some decent live music. Hotel internet via wi-fi or AFAIK cable was really good, especially comparing to the Mexican standard. Besides that, you are in the heart of a huge city, so why spending this time in the hotel? :)

  • Hotel
    6.0

    Big conference hotel, conveniently located next to Alameda, Bellas Artes, metro and metrobus. Of course it is rather price so you will see mostly business visitors. Numerous conference rooms allow even big gigs. Service is very good, helpful and friendly, good concierge standard. Nothing too boutique, it is a chain hotel after all, but they try to make your stay pleasant (also thanks to the impressive waiting lobby and Internet points there - which could handle https but otherwise they are just great for Mexico). Restaurants and lobby bar foot the bill.

  • Location
    6.0

    A huge chunk of sightsseeing sites just in the walking distance: Alameda, Diego Rivera mural, Bellas Artes, old town with Zocalo and cathedral, a number of museums and the Old Post, Reforma Street, even the Mexican Arena if you love Lucha Libre. :) Good point to conquer the city!

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Diane
Hilton, Hurray!
  • Recommended hotel
  • Families
  • City break
  • January 2015
My family visited Mexico City for one week over Thanksgiving break. The hotel staff could not have been nicer or more helpful. The hotel was beautiful and welcoming. It is situated close to many, many restaurants and shops. Transportation; cab, metro was a breeze. We had the most wonderful experience! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Jeff
Centrally Located, great location to explore city
  • Recommended hotel
  • Singles
  • City break
  • May 2014
Room was immaculate, the staff was friendly and helpful throughout. Only negative was my Hilton Honors Gold status benefits were not explained to me at check in. Had I not been travelling with other gold members who explained the benefits to me, I would have missed out on the fabulous Executive Lounge and all it had to offer. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Andres
Hilton Mexico, Great Experience
  • Recommended hotel
  • Couples
  • Business trip
  • February 2014
Hotel Staff is friendly, breakfast was amazing. Rooms are kept very clean and everything little detail is kept perfect. Gym and Spa facilities are very complete. Arrangements for tours were excellent and at good price. read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Michael
Highly recommended, centrally located Hilton. archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • September 2013
On a long business trip to the Hilton reforma Mexico City returned. The location is super convenient, right in the center, the pedestrian and shopping areas are all within walking distance. The staff is very nice and forestalling and has a great corner room upgraded. Lounge and restaurants were very good, the food is but a bit monotonous in the long run. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
Michael
Central, friendly, the best archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • March 2013
Very centrally located Hilton with all the amenities and a great view from the upper floors the center from Mexico. Very good service and service services, including chauffeur service. read hotel review
  • Room
    5.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Raimund
Hotel in the best location archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • February 2013
The right hotel for Mexico City. The hotel is directly in the center from Mexico City, in the historic part you need only 10 minutes and also to the zona rosa is within easy by bus or the subway. The hotel rooms are though somewhat older but very comfortable and clean. The breakfast buffet is varied, however, the dark breakfast room not very welcoming. Due to the great location really recommendable! read hotel review
  • Room
    4.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.7
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Lorenz
Clean hotel, good location archived
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • January 2013
Clean good well-maintained hotel. Nice view in the higher floors. The executive lounge feels more like a cold wartsaal at. Gym and spa are first quality. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
Close
Daniel
Everything was great, really a recommendation archived
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Business trip
  • March 2011
Really super, absolute recommendation and very close to the Centro historico, everything is within walking distance, surroundings safe, two days were here, I would recommend in any case, only twelve minutes from the airport read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.7
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
Close
Uli
Great city hotel directly in the centre archived
  • Recommended hotel
  • Families
  • Translated
  • Other stay
  • December 2009
An ideal place to stay if you want to visit city center of Mexico City. The Zocalo (the main square) distance to about 15 minutes on foot.HCLFHLThe hotel is no longer since middle December 2009 Sheraton, but Hilton. Therefore there are confusion. perhaps read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.7
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
Close
Karl-Heinz.
Very good hotel in central location archived
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • September 2009
Hotel in central location; many sights in the historic centre are reachable on foot. For city bus tour starts on the street a few metres away from the hotel.HCLFHLModern city hotel with extensive (American) breakfast buffet. Very friendly staff.HCLFHLA trip to the Teotihuacan pyramids (about 60 kilometer north of Mexico City) you can very cheap with the bus or with the taxi very comfortable (our expense, for there and back with three hour stay 1500 pesos = about 75 euros). Taxi it is worthwhile with several people. There were taxis, up to eight persons transporting animals. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    6.0
Close