Hotel Monopol Luzern(4 stars)

Pilatusstrasse 1 6002 Luzern Show map

Average rating

93 hotel reviews

    Rating by categories

  • Hotel in general
    5.9
  • Room
    5.9
  • Service
    6.0
  • Location
    5.9
  • Food and Drinks
    5.7
  • Sport & entertain
    4.6
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62 hotel reviews in Englishsorted by travel date
Theo
Look forward to next stay
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • February 2013
Great location in the center of Luzern. Everything easily accessible on foot, also many bars and restaurants, as well as shops. Excellent service, friendly welcome, also competent information with questions. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Chris
One more time i was there
  • Recommended hotel
  • Singles
  • Translated
  • Proof of booking
  • Business trip
  • January 2013
Also in the already 2. stay there i not disappointed. For his 4 strrne all true. The room waited even with a freshly renovated bathroom on. Nice front desk as already for the first time. The hotel is located absolutely central, although main streets surrounded it can be wonderful sleeping with under the most important thing for me. Finally, i am each in Luzern for the day to work. Who nevertheless evenings still like it, it is everything in the immediate area even easy to reach on foot. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Erich
Great hotel with really good service in a great location
  • Recommended hotel
  • Families
  • Translated
  • City break
  • January 2013
A super -hotel with excellent value for money. We were already often as a family with 2 small children (9 and 1 year) in Luzern, in hotels from 4 *. None has us so much, as the monopoly -hotel, where the january 2013 for the first time were. The location is magnificent, the rooms generous, the food tastes very good and the service leaves nothing to desire - what else could you want? We would definitely come again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Alexandra
Cozy hotel at great location
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • October 2012
The hotel lies totally central and is very easy to reach, it is by car or train. The staff are very friendly and helpful. The room was nice and big, as well as the new, modern bathroom. The breakfast buffet was good equipped and the quality of the dishes very good. We have the stay in Luzern enjoyed and in any case with a next visit in Luzern, in the hotel again monopoly again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Thomas
Great hotel in the middle of the center
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • October 2012
I was very much in the hotel welcome. Everybody was very helpful and friendly. My room was very big and with a modern bathroom. Everything was very clean and tidy. The breakfast buffet was ingenious and the coffee i was also immediately brought. read more
  • Room
    6.0

    The room was huge and well equipped. The large flat screen tv was awesome. The bathroom was very modern and very generous.

  • Gastronomy
    0
  • Service
    6.0

    The entire staff was very friendly and willing to help. The rooms were very clean and the housekeeping staff welcomed me very friendly in the corridor.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    I was very much in the hotel welcome. Everybody was very helpful and friendly. My room was very big and with a modern bathroom. Everything was very clean and tidy. The breakfast buffet was ingenious and the coffee i was also immediately brought.

  • Location
    6.0

    The hotel is directly located next to the train station. For me was great, as i by train traveled to. In the hotel inside it has a great bar on the attic storey and also the historic part is on foot easy to reach.

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Edith
Well feeling experience
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • August 2012
The second time I my stay in monopoly very enjoyed. My room was spacious, nice furnished and has a gorgeous views of the lake. Everything was spotlessly clean. Especially pleased the enormous friendliness and zuvorkommenheit the complete staff. I am grateful for that very warm! The location of the hotel is just great: the center, the KKL and the train station are comfortable easy to reach on foot. The monopoly is for me first choice, it is central, nice, stylish and impressed with its friendly atmosphere! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Verena
Lovely stay very recommendable!
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
Very good city hotel, perfect in every way. Friendly, competent reception, valuable suggestions for tourists, on culture and adventures, best advertising for hospitality, good-bye! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Trudi
Fabulous hotel directly with the kkl Luzern
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
We were on a symfoniekonzert of lucerne festival in the summer invited. We have the nearest hotel to culture and congress center looked for and also found. The hotel monopoly Luzern is located right next to the kkl and the train station. We are by train to Luzern and thus was this hotel best location to the train station and culture center. read more
  • Room
    5.0

    We were given a beautiful big hotel room on the 6th floor with a view of the lake. The room and bathroom were very clean and well maintained. Since there was nothing to complain about.

  • Gastronomy
    6.0

    On the next day we have a rich breakfast buffet with many cold and warm meals enjoyed. Also there were the staff very friendly and accommodating.

  • Service
    6.0

    In the hotel we were greeted by a young pretty front desk employee warmly welcomed. The check in went very fast. Also the check out was very quick with a very pleasant and warm adoption.

  • Sport & Entertainment
    0
  • Hotel
    6.0

    We were on a symfoniekonzert of lucerne festival in the summer invited. We have the nearest hotel to culture and congress center looked for and also found. The hotel monopoly Luzern is located right next to the kkl and the train station. We are by train to Luzern and thus was this hotel best location to the train station and culture center.

  • Location
    6.0

    The hotel monopoly Luzern is located right next to the lucerne train station and the kkl culture and congress center, where all large concerts and events take place. The schifffstadion is right by the hotel, and therefore also of the lake. The kappeler bridge, which is famous in in the entire world. Shopping we were quickly, since all sales stores located in next vicinity.

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Chris
Great location, great room, great service
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • August 2012
A beautiful, old hotel with a good atmosphere, stylish decor and very friendly like helpful staff. The rooms are very spacious, we had furthermore a great lake view over to the center. Train station, boat dock and KKL are a few steps away. Highly recommendable. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Brigitte
We will be back.
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • July 2012
Without further ado, we have the weekend in Luzern spend. Although we did not booked, we were welcomed in a friendly manner. We have wine wonderful room in the 5th floor with a view of the sea received. The rooms were stylish and very clean designed. The monopoly is really centrally located perfect for a shopping Luzern. We felt very much at ease, and are definitely coming again. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Katja
Highly recommendable and excellent
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • July 2012
Helpful friendly and serviceminded staff pampers you from check-in until the departure. The authority whilst dealing with complaints is simply a one-off. Relaxing sleep, tasty varied breakfast, elegant atmosphere, you need to come back read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Carmen
Unforgettable short trip
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • May 2012
I was allowed to experience the junior suite for one night enjoy. It expected a spacious, clean room with a magnificent view of the skyline of Lucerne. Despite traffic near relaxed and peaceful atmosphere. The breakfast was balanced and tasted the best. Really recommendable! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Kerstin
Best location, spacious and clean room
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • March 2012
Super location! Directly in the center and only few minutes on foot from the lake, the Kappelbrücke and the KKL. The room was spacious and very clean. The breakfast buffet was more than enough. We were greeted by all staff very friendly and attentive served. Value for money is good. Gladly come again! Thank you. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Leona
excellent service
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • February 2012
we really liked. Friendly and competent employee. Were Shrovetide in the hotel and surprised at the quiet night. Had a very good and quiet slept( comfortable beds ). Excellent breakfast buffet with a large selection. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Chris
What we need more?
  • Recommended hotel
  • Singles
  • Translated
  • Other stay
  • February 2012
Top central location: shopping, exit, public Verkejrsmittel The Bath rooms are quiet and spacious, with everything equipped which one needs and expects, I only have one with top view. Since I in the morning the hotel each early had to leave I got always an extensive lunch box distributed. The hotel was not just opened so it is only logical that for example carpets certain events wear content that is not however in the slightest, that it is not clean, and one sleeps generally anyway not on the floor, no cleanliness is really reasonable the beds are top, not saggy-no ... bath tubs! Nice competent staff Price-performance for a 4 star hotel: just great read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Janine
Top hotel, good value for money, centrally located
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • February 2012
the hotel has a great location, train station is in direct proximity. Also one is fast on foot in the old town or the Kappeler bridge go. A great view is guaranteed and even if you the nightlife to enjoy, everything is in the immediate area. The hotel is in my opinion for children, as well as couples or singles. The staff are very friendly. At the front desk you will warm in front desk taken and the Zimmerserviceangestellten are all very attentive and helpful. It is also with the check out, the front desk and ask for me, and ... I think, you can also very good with criticism bypass. It also has a good Sicherheitsanlage, as make you feel very comfortable, because not welcome guests not in the night to the hotel can. The rooms are beautiful and well maintained, you get something for the money. I would at any time and this hotel to anyone absolutely recommend. If I Lucerne go, I will only in the hotel Monopoly check in. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Volker
Absolutely recommendable!
  • Recommended hotel
  • Singles
  • Translated
  • City break
  • December 2011
I have Christmas and the new year in Lucerne spent and I felt very comfortable in the hotel Monopol. The hotel lies super central location, close to the train station, two minutes walking distance from the mooring, five minutes from the beautiful old town and the bus station in front of the door with very good connections in all directions. I had a room facing the sea with a fantastic view. An escalator which takes you directly from the hotel train station with many shops. Even at Christmas and new year can one to 22 o'clock shopping. The rooms are ... very tastefully equipped with all comfort such as safe, mini bar, sitting area and the bathroom was very clean and everything worked. I am very felt comfortable. From 6.30 o'clock breakfast is served from the buffet which really leaves nothing to be desired, particularly more delicious were the great fresh bread rolls and crunchy great I was also, that ice cubes for those orange juice is. The breakfast room is really large, has a very pleasant atmosphere and it not annoying radio music or as otherwise in many hotels. The staff were all super friendly and helpful and you feel really welcome and as the guest. I can really only recommend this hotel, the service and location are fantastic! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Raymond
A great hotel in the best location
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2011
From the first to the last minute we felt cared for, although it is a large city, it has a lot of personality, the staff are professional and very friendly. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Lukas
Geschäftsanlass
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • November 2011
(24 persons) we have a business meeting with a night held. It has everything worked (night, food, seminar room) was great. The hotel is very centrally located and the staff was very friendly and very efficient. Fascinating was the view from the bar on the roof of the basin and the city of Lucerne. The rooms are spacious and everything was clean and neat. We felt comfortable all around. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Edgardo
Business Group 22 people
  • Recommended hotel
  • Friends
  • Translated
  • Business trip
  • October 2011
We stayed as a group in the hotel business and a seminar held on the following day, in the hotel premises. It is right next to the train station and therefore very centrally located. As a result, early on all of our needs were taken into account, it has led to a smooth transition. The staff from the front desk and the service is very efficient, friendly and accommodating. I would like to highlight the direct efforts at the time of booking and the service by the management. The hotel Monopol I for business as well as leisure absolutely recommend. ... Thank You Very Much. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.7
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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