Citadel Azur Resort(5 stars)

Citadel Azur Resort Sahl Hasheesh Hurghada Red Sea P.O. Box 236 Egypt View on map

Average rating

1,905 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.6
  • Service
    5.2
  • Location
    4.9
  • Food and Drinks
    5.1
  • Sport & entertain
    5.4
Filters
You selected:
634 reviews for this hotel sorted by travel date
Pedro
Place to go
  • Recommended hotel
  • Couples
  • Beach holiday
  • March 2015
fantastic hotel , really good service and friendly staff , super snorkelling , very big and comfortable rooms ,you will find all you can ask for a relaxing trip with great ambient , the food is very good and the drinks at the bars as well. read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.8
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
  • Location
    5.2
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
Close
Olya
50 reasons why I love the Citadel Azur
  • Recommended hotel
  • Families
  • Beach holiday
  • March 2015
1. Sea. Amazing sea 2. The most sound sleep 3. The most delicious breakfast 4. The most nice-looking dinner 5. The most beautiful supper 6. After six visits almost all staff are our friends 7. Every morning is good by default 8. All time there you feel yourself clear and free from the inside 9. All time there you want to smile 10. The hotel is like a small town. Restaurants, shops, residential buildings, beaches and a wharf 11. Huge territory 12. Not important which building you live in - I'm sure, your terrace is great 13. I want to ... come back again and again 14. The feeling of absolute happiness, wish to live, create and love 15. The most bright sun 16. I madly want to work there 17. After second visit already feels like your second home 18. You can't be unhappy there 19. Nowhere I feel myself so happy, like in Citadel Azur 20. Staying there is like a sunlight in this dark world 21. Not important what are you wearing, in Citadel your soul is always very bright and beautiful, even in the most distant parts of it 22. At night the hotel even more beautiful. Just incredible 23. When you're there - you can be sure, all the happiest people are around you 24. Amazing architecture 25. If you have never drove in a local bus - this is another reason to come back and do it 26. Not important at which season you are there. If you are - it's wonderful 27. All my mornings there - were started with 3 nice things: music, sun and "Oh my Goodness, I'm so happy to be here" 28. Songs, what made you smiling there, will make you cry at home Or it's just because I'm too emotional 29. I go crazy with happiness when I'm there 30. Not sure if this is normal - to miss the hotel more than a home 31. Think, will sounds very strange but all time there I feel myself perfect with everything. 32. Every morning starts with smile, every evening ends with smile. 33. Won't forget our boat trips 34. Hate the moment of leaving the Citadel 35. Love to come and see the surprised faces. See how almost everybody remember us 36. I feel secure there 37. This place makes me disconnect from everything bad and just enjoy life 38. Citadel is Iike a little piece of paradise 39. Everybody knows about the Citadel cats 40. Being there is a real rest for body, mind and soul 41. Each next time, I make fewer photos. Apparently rest becomes better 42. I will never forget each minute what I had there. 43. Adore the mentality of thence people 44. Citadel taught me to feel myself like somebody special 45. I can't get used to my home again, when I coming back 46. No flaws 47. I love everything there 48. Miss all this every day 49. Hope, soon will be a new vacation in the best place on Earth 50. Thank you all for a great labor read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Mather
An amazing place for an unforgettable holiday!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
What an amazing find. This hotel is everything you could possibly dream of. If you are from the UK and want to meet up with lots of other Brits this is not the hotel for you. My Husband and I have had a wonderful holiday. The standard room that we were given was a delux in our opinion. The food in the main restaurant was varies and tasty. There are also lots of other places to eat and drink around the hotel, we sampled them all and service was of a high standard. This hotel is like a little village ... set right on the beach. An amazing place for an unforgettable holiday. Many thanks to Waleed at he Beach bar No. 2 who kept our drinks topped up during the day, and made us laugh. We will visit again. Thanks to the Citadel Azur!!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Alois & Marta
Worth coming!!!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
It is a good organization. It is definitely worth coming!!! The hotel staff and the food are good. It is a good place to relax yourself. 6 days was not enough for us, but we would like to come back!!! read hotel review
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
Close
Geoffrey
Citadel Azur: What a perfect name!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • January 2015
Citadel Azur: What a perfect name!!! Here you are treated like a king or queen and the sea is azur blue. This is a fantastic hotel in an unspoilt part of Hurghada, were dreams are not only made, they also come true. The Variety of wild birds is good, the two lagoons make it possible for even the poorest swimmers to see the fish + what a variety. We even saw a turtle and dolphins without leaving the hotel. Can't wait to come back!!! The hotel had been recommended to us as one of the best in Hurghada, and this ... has proved to be true. All the staff and animation have been excellent and our only criticism is that the external singers were very poor with bad voices and didn't know the words except for the man with the walking stick who was very good and the piano player who was also good. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Mari Magnusson
We will come back!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
Everything is fine. Its our 8th time in Citadel and we will definitely come back. Food is varied, service is on the highest level. Animation show is very good (Alexandra and Mirco). We love this place! read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    3.3
    Family friendliness
    2.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
  • Location
    4.4
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Thomas
Good value for money!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2015
The Citadel is a very well appointed resort with all the facilities you would expect from a 5 star hotel. All in all a very good resort with a clean and friendly atmosphere. Good value for money! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
Close
Ivari
Very beautiful
  • Recommended hotel
  • Singles
  • Beach holiday
  • December 2014
Very beautiful and clean hotel, located directly on the coast. Many different pool, laguna,beaches provide good quality leaseese time for all visiters. Variety of activities are offered the whole day, from gym and fitness to beach volleyball and tennis. Evenings are made pleasant with live music in the lobby and different animation programms. The hotel staff is very friendly and helpful. And the animation team is truely fantastic- the best one anybody could wish for. All together this make Citadel Azur to the best hotel in Hurghada/. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Sherif
Amazing dream honeymoon in citadel azur
  • Recommended hotel
  • Couples
  • Beach holiday
  • November 2014
hotel provide all inclusive service in inspiring gorgeous historical design read hotel review
  • Room
    6.0

    the room provide with air condition and TV and big well prepared bathroom with all what you may need and nice terrace with red sea view

  • Gastronomy
    6.0

    the hotel has about 5 restaurants serve a wide variety of mails from many nationality and many bars everywhere in addition to ice cream corner and very nice coffee shop .

  • Service
    6.0

    staff so friendly , they are looking for what you need what make you satisfied , they help you without requesting but politely and without obtrusion .

  • Sport & Leisure
    6.0

    the hotel located on red sea beach and has aqua sports center and private marina and 3 swimming pool with amazing view on the sea .

  • Hotel
    6.0

    hotel provide all inclusive service in inspiring gorgeous historical design

  • Location
    6.0

    the hotel located on red sea in excellent position for diving , snorkeling an other aqua sports , and have gift shops , the hotel 20 min from Hurghada city center and provide 2 daily regular trips to city center

Close
Pablo
Superb hotel in a magnificient place!
  • Recommended hotel
  • Friends
  • Beach holiday
  • November 2014
super hotel in a magnifisient area and the view is superb !! clean and in a good shape , no broken things ! the all inclusiefis very good and is 24/24 services ! the guests are nice and making no troubles ! higher level from people than in other hotels ! you can come here with kids or single, friends , young , older people , everyone find here there place ! read hotel review
  • Room
    6.0

    the rooms are big and spacious and all rooms have seeview !! good beds !! free wifi in the lobby and internet in the room with cable !

  • Gastronomy
    6.0

    all the food services are very good , from breakfast till evenind diner ! the special restaurants are very good ! i prefer the brazilian restaurant butt the fish and italian are also very good !! the main restaurant hase every evening a other theme diner and is also very nice !! the bars are very nice also with good cocktails !! in the marina area you have a ice cream bar , lunch restaurant ! we loved the mozart cafe for the superb coffie's and pastries ! no whorries about food sickness , everything is clean and good staff !

  • Service
    6.0

    the staff and management doing there best to keep everybody happy and satisfiet ! rooms are cleaned every day ! staff and management speaks different languages !

  • Sport & Leisure
    6.0

    for relaxing in the sun you can choose from very still till active with the animation team ! there are 3 pools and 2 off them have infinity view over the see ! fantastic ! the other have 6 jaquzzi's ! for the sportif's there is a great fitness centre ! beach volley , dive centre in the marina , banana riding , seabisquit, para sailing , boot trips, and many more things to do ! disco , and every evining live music at the terras ! we loved ! for the kids there is kids animation and videogames for free ! there are shops next to lobby and in the marina aeria !

  • Hotel
    6.0

    super hotel in a magnifisient area and the view is superb !! clean and in a good shape , no broken things ! the all inclusiefis very good and is 24/24 services ! the guests are nice and making no troubles ! higher level from people than in other hotels ! you can come here with kids or single, friends , young , older people , everyone find here there place !

  • Location
    6.0

    beach is nice and big and near , go to sea level and there it is ! , no worry from finding a place ! toilets and bars enough ! every evening the hotel do a shuttle bus to the senso mall , 2 times ! costs 5 € per person . airport is 20 minuts driving. also the center of hurghada. excursions you can book them with travel agencies !

Close
Annelie
A beautiful vacation resort.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • November 2014
A resort that you can recommend with a clear conscience. For us the most beautiful resort in Egypt. We'll be back. read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.5
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    3.0
  • Location
    4.7
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
Close
Alois
Pure relaxation
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2014
It was our 3rd time in this hotel and we were welcomed kindly. We will be coming back next year. read hotel review
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
Close
Ghislaine
perfect!
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
This hotel is perfect for holidays in Egypt : you eat very well with 4 different restaurants, you can snorkel just in front of hotel with magnific fishes just under your feet, you have a wonderful view on the sea from your room (all rooms view sea). We are stayed in 6 hotels in Egypt, and this is the best. A last thing : architecture of this hotel is very interesting, like a "citadel", it's nice ! I recommend this hotel at all my friends. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Katja
Nice holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • October 2014
This is a very nice resort. There isn't much to complain about. It's very clean and the staff is very freindly. Our room has everything we desire and it gets cleaned very good. If I should complain about anything it would be that there is no nutella at breakfast. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
Close
Hassan
Wonderful holiday in such a wonderful hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
The hotel was full of facilities for our holiday. The room was well equipped. The staff were friendly. The food was varied. The sunset from the hotel was amazing. I would like to visit the hotel again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
Close
Kurt
Great relaxing holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2014
Very good hotel. Food, was very good! The cleanliness throughout the hotel was excellent! The service in the hotel was great! In the near future, we will gladly book the hotel again! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
Close
David
Enjoyable experience at Citadel Azur
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This hotel was beautifully set and laid out and was very spacious. Despite a capacity of 500 rooms, we never felt deprived of space or sun beds :) There are a lot of steps but this is clearly detailed in the brochure. We stayed all inclusive and the guest base was international, of which approximately 4 couples were English. There was a fabulous Spa centre and Watersports, Entertainment, Gym and kids facilities were available read hotel review
  • Room
    6.0

    The rooms were more than spacious, clean and had all the facilities required (hairdryer (untested), tv, aircon, mini fridge, tea & coffee, terrace, phone, safe and walk in wardrobe). Delux room are below the standard rooms and had a good size terrace and were of course larger. Standard rooms were higher so probably had a slightly better view and a smaller balcony. Blocks 7 and 8 are at the back with 5 & 6 below, Blocks 2 & 3 were closer to the main hotel. Block 7 where we stayed was unaffected by hotel noise, but it was not a noisy hotel anyway which was what we wanted

  • Gastronomy
    5.0

    The range of breads made on site was significant and was of good quality. The choice of breakfast options was very good and lunch down by the marina was also good, frequently with a bbq. As you would expect, pork and bacon was not available. The evening meals tended to be less to our taste and a little bit bland sometimes, but there was always a reasonable selection and we certainly found something we liked every meal. We would take a tiny amount of something new to try and you could go and help yourself as much as you wanted, but not everyone did which meant that the waiters sometimes had to clear away plates with uneaten food. Food choices always included pasta and a pasta station which freshly cooked your pasta choice. We preferred to sit on the terrace, but flies could sometime be a bit annoying in the mornings. We visited cafe Mozart and had Sacha Torte which was excellent, there was a good range of cakes and pastries. The bars were open good hours and there were several on the beach and the bar tenders worked hard. There was a Gelato ice cream parlour but we didn't get round to trying this, There were some small shops for trinkets and essentials.

  • Service
    6.0

    The staff generally had good language skills especially when you consider that the resort was international with German, Russian followed by French and English. Our flight was greatly delayed so we were late arriving at the resort and were escorted to our spacious deluxe room 6002 with sea view. Regrettably though the next day we asked to change rooms because there was peeling paint on the ceiling and the location was very close to the pump house and there was a constant hum that was too loud to enjoy sitting on the spacious terrace. The desk staff offered us a room which we visited but did not like because the sea view was a little too limited for our taste, however later that day another room would be available. We returned at 2pm and were shown another room 7012 which we decided to keep. The staff quickly arranged for our bags to be moved and we unpacked and relaxed into our surroundings. The reception staff accepted that we wanted to be happy with the deluxe room we had paid for and allowed us to examine a room until we were happy. We took advantage of the excellent free laundry service whereby we could provide one unlimited submission of laundry which was duly collected before 9am and returned well laundered shortly before 6pm in the evening (modest tip was left in the top of the dirty laundry bag). Our room was cleaned daily and left in neat and tidy state each day and after a modest tip we were left with extra water and soft drinks. The waiting staff and chefs at the various food stations were helpful and friendly and respond kindly to politeness and patience. The English of the waiting staff was quite good and some in particular made extra effort in service and friendliness. 'Cheers' Wadhy and thank you Mohamed who both regularly served to a most excellent standard in different parts of the resort each day working long hours. The waiting staff in the lobby bar became friendly and offered our usual drinks when they saw us arrive. A little tip 10 Egyptian pounds about £1 went a long way. We tipped at the beginning and then during our stay , but not every day with a little more at the end of our stay.

  • Sport & Leisure
    6.0

    We only dipped into 1 of the 3 pools, 2 of which were infinity pools. The beach was cooler with a warm breeze most days. We swam in the shallow lagoon on each side of the marina and snorkelled there, loads of sea life with a few corals to see (hiring our snorkelling equipment for free). Along the beach in front of the swimming pools was a super lagoon with access between the coral and rocks to a sand swimming area full of fish. The shoreline went from sand to rock very quickly but this was easy to walk on but you absolutely MUST wear beach shoes. The towel boys were very good and soon learned our favourite spot, again a little tip ensured we were well treated and we could swap towels almost without asking and would set up the sun beds ready. There were always sun beds available. Wifi was available in the Lobby bar but come 8pm would be very slow due to the number of guests using it, we used it mostly after breakfast and on leaving the beach before returning to our rooms There was entertainment and a kids club but we never attended and most nights there was music entertainment mostly in English

  • Hotel
    6.0

    This hotel was beautifully set and laid out and was very spacious. Despite a capacity of 500 rooms, we never felt deprived of space or sun beds :) There are a lot of steps but this is clearly detailed in the brochure. We stayed all inclusive and the guest base was international, of which approximately 4 couples were English. There was a fabulous Spa centre and Watersports, Entertainment, Gym and kids facilities were available

  • Location
    6.0

    The hotel is situated on it own private beach, with a marina and two shallow lagoons for snorkelling. The hotel is 20/30 minutes from the airport and a little in the middle of no were, however thats what we want from our are stay. Quite a few excursion are possible, we decided on a trip on a yellow submerine to explore the reefs of the red sea and an excursion to old Hurghada which we can highly recommend, from sights and smells of the old souk to the grander of the new mosque, the fish market experience and the evening stroll along the new marina.

Close
Nico
Nice experience
  • Recommended hotel
  • Couples
  • Beach holiday
  • August 2014
A very nice experience staiing in the hotel. The quality is amazing and offers a variiety of activities. I would recommend your hotel. Need to improve the gastronomy and service level a little bit though. The animationteam was very interested in animating the guests read hotel review
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.3
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Child care or playground
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
Close
Marie
Citadel, Hurghada: it's love at first sight!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Everything there is marvellous ! We are found of the swimming pool with view on the sea. We enjoyed especially the quietness, the kindness of the staff and the quality of the food. Special mention to the CAFE MOZART where you can eat Sachertorte and Apfelstrudel as tasty as in Austria ! The rooms are also splendid taking a shower while watching the sea contributes to starting the day in the best way. The terrace is amazing with nice furniture and a view on the entire hotel. Everything there makes you feel you are the hero of a fairy tale. ... The best hotel I have visited so far. To recommend !!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
Close
Ralph
It was our 2nd stay, and it was so gooood !
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
We already stayed in this hotel 2 years ago, and the quality did not decrease. We will come a 3rd time for sure! The peace and quiet around the rooms/buildings as well as the design " all in stones" are really the highlights of this hotel. The only suggestion I can do is to install sun beds instead of uncomfortable chairs on the room's balcony or terrace. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
1 3 4 5 ... 32