Citadel Azur Resort(5 stars)

Citadel Azur Resort Sahl Hasheesh Hurghada Red Sea P.O. Box 236 Egypt View on map

Average rating

1,660 hotel reviews

    Rating by categories

  • Hotel in general
    5.1
  • Room
    5.6
  • Service
    5.2
  • Location
    4.9
  • Food and Drinks
    5.0
  • Sport & entertain
    5.4
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618 reviews for this hotel sorted by travel date
Hassan
Wonderful holiday in such a wonderful hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2014
The hotel was full of facilities for our holiday. The room was well equipped. The staff were friendly. The food was varied. The sunset from the hotel was amazing. I would like to visit the hotel again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Kurt
Great relaxing holiday.
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2014
Very good hotel. Food, was very good! The cleanliness throughout the hotel was excellent! The service in the hotel was great! In the near future, we will gladly book the hotel again! read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.5
    Quality of the beach
    6.0
    Child care or playground
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
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David
Enjoyable experience at Citadel Azur
  • Recommended hotel
  • Couples
  • Beach holiday
  • September 2014
This hotel was beautifully set and laid out and was very spacious. Despite a capacity of 500 rooms, we never felt deprived of space or sun beds :) There are a lot of steps but this is clearly detailed in the brochure. We stayed all inclusive and the guest base was international, of which approximately 4 couples were English. There was a fabulous Spa centre and Watersports, Entertainment, Gym and kids facilities were available read hotel review
  • Room
    6.0

    The rooms were more than spacious, clean and had all the facilities required (hairdryer (untested), tv, aircon, mini fridge, tea & coffee, terrace, phone, safe and walk in wardrobe). Delux room are below the standard rooms and had a good size terrace and were of course larger. Standard rooms were higher so probably had a slightly better view and a smaller balcony. Blocks 7 and 8 are at the back with 5 & 6 below, Blocks 2 & 3 were closer to the main hotel. Block 7 where we stayed was unaffected by hotel noise, but it was not a noisy hotel anyway which was what we wanted

  • Gastronomy
    5.0

    The range of breads made on site was significant and was of good quality. The choice of breakfast options was very good and lunch down by the marina was also good, frequently with a bbq. As you would expect, pork and bacon was not available. The evening meals tended to be less to our taste and a little bit bland sometimes, but there was always a reasonable selection and we certainly found something we liked every meal. We would take a tiny amount of something new to try and you could go and help yourself as much as you wanted, but not everyone did which meant that the waiters sometimes had to clear away plates with uneaten food. Food choices always included pasta and a pasta station which freshly cooked your pasta choice. We preferred to sit on the terrace, but flies could sometime be a bit annoying in the mornings. We visited cafe Mozart and had Sacha Torte which was excellent, there was a good range of cakes and pastries. The bars were open good hours and there were several on the beach and the bar tenders worked hard. There was a Gelato ice cream parlour but we didn't get round to trying this, There were some small shops for trinkets and essentials.

  • Service
    6.0

    The staff generally had good language skills especially when you consider that the resort was international with German, Russian followed by French and English. Our flight was greatly delayed so we were late arriving at the resort and were escorted to our spacious deluxe room 6002 with sea view. Regrettably though the next day we asked to change rooms because there was peeling paint on the ceiling and the location was very close to the pump house and there was a constant hum that was too loud to enjoy sitting on the spacious terrace. The desk staff offered us a room which we visited but did not like because the sea view was a little too limited for our taste, however later that day another room would be available. We returned at 2pm and were shown another room 7012 which we decided to keep. The staff quickly arranged for our bags to be moved and we unpacked and relaxed into our surroundings. The reception staff accepted that we wanted to be happy with the deluxe room we had paid for and allowed us to examine a room until we were happy. We took advantage of the excellent free laundry service whereby we could provide one unlimited submission of laundry which was duly collected before 9am and returned well laundered shortly before 6pm in the evening (modest tip was left in the top of the dirty laundry bag). Our room was cleaned daily and left in neat and tidy state each day and after a modest tip we were left with extra water and soft drinks. The waiting staff and chefs at the various food stations were helpful and friendly and respond kindly to politeness and patience. The English of the waiting staff was quite good and some in particular made extra effort in service and friendliness. 'Cheers' Wadhy and thank you Mohamed who both regularly served to a most excellent standard in different parts of the resort each day working long hours. The waiting staff in the lobby bar became friendly and offered our usual drinks when they saw us arrive. A little tip 10 Egyptian pounds about £1 went a long way. We tipped at the beginning and then during our stay , but not every day with a little more at the end of our stay.

  • Sport & Leisure
    6.0

    We only dipped into 1 of the 3 pools, 2 of which were infinity pools. The beach was cooler with a warm breeze most days. We swam in the shallow lagoon on each side of the marina and snorkelled there, loads of sea life with a few corals to see (hiring our snorkelling equipment for free). Along the beach in front of the swimming pools was a super lagoon with access between the coral and rocks to a sand swimming area full of fish. The shoreline went from sand to rock very quickly but this was easy to walk on but you absolutely MUST wear beach shoes. The towel boys were very good and soon learned our favourite spot, again a little tip ensured we were well treated and we could swap towels almost without asking and would set up the sun beds ready. There were always sun beds available. Wifi was available in the Lobby bar but come 8pm would be very slow due to the number of guests using it, we used it mostly after breakfast and on leaving the beach before returning to our rooms There was entertainment and a kids club but we never attended and most nights there was music entertainment mostly in English

  • Hotel
    6.0

    This hotel was beautifully set and laid out and was very spacious. Despite a capacity of 500 rooms, we never felt deprived of space or sun beds :) There are a lot of steps but this is clearly detailed in the brochure. We stayed all inclusive and the guest base was international, of which approximately 4 couples were English. There was a fabulous Spa centre and Watersports, Entertainment, Gym and kids facilities were available

  • Location
    6.0

    The hotel is situated on it own private beach, with a marina and two shallow lagoons for snorkelling. The hotel is 20/30 minutes from the airport and a little in the middle of no were, however thats what we want from our are stay. Quite a few excursion are possible, we decided on a trip on a yellow submerine to explore the reefs of the red sea and an excursion to old Hurghada which we can highly recommend, from sights and smells of the old souk to the grander of the new mosque, the fish market experience and the evening stroll along the new marina.

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Marie
Citadel, Hurghada: it's love at first sight!
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2014
Everything there is marvellous ! We are found of the swimming pool with view on the sea. We enjoyed especially the quietness, the kindness of the staff and the quality of the food. Special mention to the CAFE MOZART where you can eat Sachertorte and Apfelstrudel as tasty as in Austria ! The rooms are also splendid taking a shower while watching the sea contributes to starting the day in the best way. The terrace is amazing with nice furniture and a view on the entire hotel. Everything there makes you feel you are the hero of a fairy tale. ... The best hotel I have visited so far. To recommend !!! read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Distance to the beach
    6.0
    Other leisure activities available
    6.0
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Ralph
It was our 2nd stay, and it was so gooood !
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
We already stayed in this hotel 2 years ago, and the quality did not decrease. We will come a 3rd time for sure! The peace and quiet around the rooms/buildings as well as the design " all in stones" are really the highlights of this hotel. The only suggestion I can do is to install sun beds instead of uncomfortable chairs on the room's balcony or terrace. read hotel review
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ben & Ayleen
Beautiful Hotel
  • Recommended hotel
  • Friends
  • Beach holiday
  • July 2014
We had a lovely 2 week holiday at this hotel. Could not fault anything, rooms were lovely and clean, food was good and entertainment in the evening was good to. Perfect choice. The only recommendation for this hotel is to get air con in the lobby/reception area. Apart from that faultless. We will be returning next year. :-) read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.5
    Distance to the beach
    6.0
    Other leisure activities available
    5.0
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Adrienn
Wonderful holiday in the Citadel Azur
  • Recommended hotel
  • Couples
  • Beach holiday
  • July 2014
We spent a wonderful week in the Citadel Azur on July 18 to 25. The hotel is odd, unique design, appearance is a miracle. The walls are built from coral provide a unique spectacle. The hotel staff has met the standards of hygiene. The glasses, the plates and cutlery were always clean. The floor, table cloth, napkins in restaurants has always been clean. The restroom constantly cleaned, there was always toilet paper and soap. We were all inclusive, so every meal was a buffet system. Most of the hotel guests was of Russian, a small proportion of French and German. ... My husband and I were the only Hungarian. read hotel review
  • Room
    6.0

    We've had a huge double bed, a room with a huge terrace with spectacular views of the hotel's three buildings. The room was very nicely furnished, the furnishings are maintained. Towels, bathrobes, slippers, toiletries were in the bathroom. The bathroom has a shower. The mini-bar with water, soft drinks daily uploads. The magnificent views could not get enough, every morning and every evening, delight in it. The szobafiú our room cleaned every day and fresh water, soft drinks produced in us. The room was a kettle, tea bags, coffee, sugar. The room included a safe. The air conditioning worked very well. The room was very close to the main building, so it was available a few minutes walk to the main restaurant and the lobby as well.

  • Gastronomy
    6.0

    The hotel is next to the main restaurant also has five restaurants. Only one restaurant to pay. In the hotel bar next to the lobby, even though you can find more. There are 3 beach bar. And there are 3 pool bar. The breakfast was sumptuous, all that heart desires. Freshly baked eggs, donuts, birchner muesli, cheeses, salads, vegetables, fruits and so on. Coffee, tea, fruit juices and the inevitable cold hibiszkusztea. The waiters, cooks work can only speak in superlatives. Been working non-stop to the guests who are serving in full. All lunch meat baked over coals, gyros made​​. There were meat sauce, mutton, beef, fish, a variety of side dishes, salads, pizza, burgers, etc.. After lunch we always consumed the Mozart cafe in the port with a fine fruity, creamy vanilla basket with, Sacher cake, eclairs donuts and Irish Coffee. The waiters are very attentive, polite were here. The dinner was heavenly delicious every night. It was possible the three a la carte restaurants to eat, they are Italian, South American and sea restaurants were. The seafood restaurant frutti di mare made ​​all kinds of food could taste the real Italian restaurant, unadulterated frutti di mare pizza we ate, a South American restaurant that was delicious steak. The dinners taste multinational cuisine. Neither the bartender nor the waiters were not expected to leave a tip, but if we gave them, they were very happy and they thanked for the tip. The staff provided 100% power.

  • Service
    6.0

    The staff: waiters, bartender, cooks, cleaners work can only speak in superlatives. Simply stunning with diligence and working capacity. All day working on making the guests feel comfortable. The staff is always smiling, even at night. I never saw that they would have been tired. They have worked very hard. The waiters were very friendly and the bartender. The bartender and the waiters spoke good English and Russian, but German is spoken, if it was needed. As I wrote at the beginning of the review, the staff kept the hygiene. A separate fee is laundry. Fortunately, since we were not sick, so we do not know whether there is a doctor at the hotel. Children have a separate team ensured. Since we did not complain about anything, so we do not know how to deal with them.

  • Sport & Leisure
    6.0

    The hotel's lobby bar and in-room internet was free. Tenszpálya was, could do yoga, aerobics as well. But we think the main sport of diving. The beach itself was a miracle. Stunning coral wall stretches along the coast. Every day we spent hours in the turquoise water where turtles, various fish swam together and raya. Egypt in front of the hotel and the amazing aquatic wildlife. Just pick up a mask, and fins, and then dive into the water. Grab your hand an underwater camera! Because, you see the wonder in itself. Can not be other entertainment. We spent hours in the water. The beach, the cleanliness of the showers too much attention to the staff. In the evening we were entertained with singing live on the large terrace, which has never been to be the empty cup. It was designed in the shisha corner of the terrace where we often turn around. In the evening, after 11 hours, the terrace was closed and to go to the disco, which was open until 2 in the morning. We are also very much fun.

  • Hotel
    6.0

    We spent a wonderful week in the Citadel Azur on July 18 to 25. The hotel is odd, unique design, appearance is a miracle. The walls are built from coral provide a unique spectacle. The hotel staff has met the standards of hygiene. The glasses, the plates and cutlery were always clean. The floor, table cloth, napkins in restaurants has always been clean. The restroom constantly cleaned, there was always toilet paper and soap. We were all inclusive, so every meal was a buffet system. Most of the hotel guests was of Russian, a small proportion of French and German. My husband and I were the only Hungarian.

  • Location
    6.0

    The hotel is 20 km away from the international airport. The Shuttle Buses will take us to the hotel within one hour. The hotel is easily accessible by taxi. Hurghada is 20 km from the hotel. The hotel is located on 1.6 km of beautiful beach. The hotel fur shop, jewelery shop, pharmacy, clothing shops, hair away. You can take scuba gear, bathing suit, suitcase. The hotel has its own dive center, which organizes trips for people. You could go on a cruise, scuba diving, sunset watching. But you can also go to the desert trip.

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Maxime
It looked like a small town
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
it was very beautiful and big. it looked like a small town. nice animation team, good food but did not like in the harbor inn restaurant. Good staff sometimes not proper english. i really liked this hotel everyone was great read hotel review
  • Room
    5.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Noor
Amazing vacation @ Citadel Azur (singles)
  • Recommended hotel
  • Singles
  • City break
  • June 2014
hotel in general was pretty amazing...really friendly people,lots of fun and relaxation. read hotel review
  • Room
    5.0

    the room had a great view and its size was pretty decent also great big closets.

  • Gastronomy
    6.0

    food was amazing with tons of variaties from low calories food to high calories delicious food...with a different cuisine every day.

  • Service
    5.0

    service was pretty great and worked really hard....nearly any place in the resort u can get any service easily

  • Sport & Leisure
    6.0

    here words are not enough for how amazing and how much fun the entertainment team had to offer from sports,dancing,watersports and their very own fun games. they really were amazing , they were funny,energetic and so friendly. the animation team is one of the most important assets in this hotel since they know how to make u have a really good time.

  • Hotel
    5.0

    hotel in general was pretty amazing...really friendly people,lots of fun and relaxation.

  • Location
    6.0

    it has one of the best locations u can ever see...full of coral reefs and amazing rocks,stones and mountains.

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Ahmed
It's very good holiday . excellent hony moon
  • Recommended hotel
  • Couples
  • Other stay
  • June 2014
Very nice hotel .I love it . I will come again in my holiday .wonderful area wonderful landscape wonderful beach . The sea was amazing .stones and fish and sand very very Beautiful . Animation team was fantastic read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Kelly
First impression of the hotel was a luxurus..
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
First impression of the hotel was a luxurus and peacefull caracter. this impression was true. its a beautiful resort and fits for every age and nationality because of all the possibilities! the rooms are beautifully big, clean and an amazing view! the whole resort is very clean. the staff is very friendly and correct. the food is good, warm and enough possibilities. its not a good resort for people with handicap because of all the stairs and distance. the resort also has an amazing and beautiful rif with coral amd fish. at the evening the live music is great and ... also the fun bar is great, 2 different music styles but both super to dance. animation team is also super, very friendly with a lot of varieties for coffee and pastries mozart is beautiful and tastefull place to be. on recommandation: shuttle bus from-to hotel hurghada is great but time between going to hurghada and pick up time is too short read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.3
    Family friendliness
    4.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    1.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Mohamed
Great facility in perfect location
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
For the staff: i have to admit that i have met a minor issue on check-in and i rushly wrongfully added a negative review somewhere else. but for ethical reasons, i have to say that i appreciate the way my complain was solved even from people who were not in charge of handling such type of issues. i have to clearly mention that my stay was great, and i appreciate the way my issue was solved through Mr. Haitham from Frontdesk and Mr. Ashraf from Security team. For the facility: the room was great, spacious and clean. loved the facility ..., marina area & variety of restaurants. the swimming pool area is amazing, with a perfect raised view over the beach. Generally, i had a great stay and will revisit again. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
  • Sport & Leisure
    5.7
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Lenka
We will come back soon
  • Recommended hotel
  • Families
  • Beach holiday
  • June 2014
Very good hotel, service & animation. We will come back soon. Nice view, all lagoons are very nice, specially the third one. I enjoyed with all evening programs, every week shows are different never the same. Special thanks for the animation team for wonderful dance shows and funny game evenings. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.8
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ron
Always fabulous hotel on a amazing location
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
Hotel Citadel Azur in Sahl Haseesh nearby Hurghada is a fine hotel with about 500 chambers in different classes for everybody's wishes. This all-inclusive hotel with different extra possibilities such as an Italian, fish and Brazilian restaurant is very nice. All kind of nationalities (Dutch, Belgium, German, Englisch, Chech, Russian etc.etc) are very welcome in this hotel. read hotel review
  • Room
    6.0

    The rooms are everything anyone could wish: very comfortable and great with mostly a balcony-terras. The rooms are all air-conditioned.

  • Gastronomy
    6.0

    This all-inclusive hotel with different extra possibilities such as an Italian, fish and Brazilian restaurant is very nice. In the main restaurant is a weekly programma with foodspeciality-themes from the world.

  • Service
    6.0

    The service is very good and the personel speeks their languages as wich the geasts are coming from. The rooms are clean and are very nice. Everything you wishes such as laundry, doctor, childclub are avelable.

  • Sport & Leisure
    6.0

    There is a good facility for exercizing in the gym. On the beach are good and plenty sunbeds with free towels for any moment of the day. There a 3 pools for the adults and for special the kids.

  • Hotel
    6.0

    Hotel Citadel Azur in Sahl Haseesh nearby Hurghada is a fine hotel with about 500 chambers in different classes for everybody's wishes. This all-inclusive hotel with different extra possibilities such as an Italian, fish and Brazilian restaurant is very nice. All kind of nationalities (Dutch, Belgium, German, Englisch, Chech, Russian etc.etc) are very welcome in this hotel.

  • Location
    6.0

    Citadel Azur in Sahl Hasheesh near Hurghada is an outstanding location for a relaxed holiday: you find here everything you could wish for beach, swimming pool and for snorkeling and diving on the house reef.

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Paula
Very nice hotel
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2014
Very nice hotel. Very nice rooms. The restaurants are ok. More lights requested in the dark. The food is ok. The beds are very nice. The room cleaning housekeeping ok. I come back for sure, it was a very nice vacation. Thank you. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Jean-Marie
Paradise? We found it in Citadel Azur
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
Het hotel is build in real rocks, with approximatly 530 rooms, all the rooms are comfortabel and a lot of space, with a big terras, seeview, all type of the rooms are different, with dressingroom, television, wi-fi, mini-bar for free (with fresh drank, softs and beers) every day refill, big bathroom with Italian shower, coffee and tea in the room.Cleanliness 100%, all the hotel are shining by cleaning all the time, day and night!you never found a dirty place.ALL-IN hotel, food from 5 am until 2 am the day after!The breakfast big choice of bread, eggs corner ..., panecakes, english breakfast, fresh fruit, yaourts, cereals, vegetables a choice for every taste, to start a good sunny day.Lunch with lot of choice and view to the Marina and the see. Dinner in the main restaurant with seeview, terrass, every day another theme (bbq, turkish, international, french, asian, egyptian.) and also low fat corner, and some days in the week, possibility to reserve in Italian, Bresilian or Fish restaurant, included in All In.So delicious, but not good for the dieet! food very tasty.Bar in the Lobby Bar open from 24/24 hours.International guests, every type of age.Very big beach (3 beachs), swimming pools, with facilities beach towels for free, long chairs, umbrellas, enough places for all the guests, toilets very clean, a must!fitness center to burn the calories! outside Jacuzzi outside near the swimming pool, beach bar at all the beach and swimming pool, animation team read hotel review
  • Room
    6.0

    all the rooms are comfortabel and a lot of space, king size bed or twins bed,with a big terracy, seeview, all type of the rooms are different, with dressingroom, television, wi-fi, mini-bar for free (with fresh drank, softs and beers) every day refill, big bathroom with Italian shower, coffee and tea in the room., airconditioning, safe for free, telephone.rooms very clean, the building is very recent.

  • Gastronomy
    6.0

    4 type of restaurants, 1 bar in Lobby bar and on the 3 beachs and swimming pools. The breakfast : Breakfast big choice of bread, eggs corner, panecakes, english breakfast, fresh fruit, yaourts, cereals, vegetables, .... a choice for every taste, to start a good sunny day.Lunch with lot of choice and view to the Marina and the see. Dinner in the main restaurant with seeview, terrass, every day another theme (bbq, turkish, international, french, asian, egyptian...) and also low fat corner, and some days in the week, possibility to reserve in Italian, Bresilian or Fish restaurant, included in All In. All the restaurant are very clean, there is all the time a housekeeping in each restaurant, when some place are dirty he clean it!food very tasty.Bar in the Lobby Bar open from 24/24.Funbar on the terras

  • Service
    6.0

    The staff are very professional, kind, nothing is impossible, multi language, english, dutch, russian, knowledge of french.The room is clean every day, changing of the towels every day.laundry.doctor in the hotel 24/24.pharmacy, hairdress, beauty center, silver, clothes

  • Sport & Leisure
    6.0

    .Very big beach (3 beachs), swimming pools, with facilities : beach towels for free, sunbeds, sunscreens, showers, change cabin,enough places for all the guests, toilets very clean, a must! outside Jacuzzi outside near the swimming pool, beach bar at all the beach and swimming pool, animation team (volley, belly dance, botcha, aqua gym, yoga...), kids club, playstation room, ping pong room, discotheek, every evening show in the amphitheater and music band, every evening a different singer, soooo nice

  • Hotel
    6.0

    Het hotel is build in real rocks, with approximatly 530 rooms, all the rooms are comfortabel and a lot of space, with a big terras, seeview, all type of the rooms are different, with dressingroom, television, wi-fi, mini-bar for free (with fresh drank, softs and beers) every day refill, big bathroom with Italian shower, coffee and tea in the room.Cleanliness 100%, all the hotel are shining by cleaning all the time, day and night!you never found a dirty place.ALL-IN hotel, food from 5 am until 2 am the day after! .The breakfast : big choice of bread, eggs corner, panecakes, english breakfast, fresh fruit, yaourts, cereals, vegetables, .... a choice for every taste, to start a good sunny day.Lunch with lot of choice and view to the Marina and the see. Dinner in the main restaurant with seeview, terrass, every day another theme (bbq, turkish, international, french, asian, egyptian...) and also low fat corner, and some days in the week, possibility to reserve in Italian, Bresilian or Fish restaurant, included in All In.So delicious, but not good for the dieet! food very tasty.Bar in the Lobby Bar open from 24/24 hours.International guests, every type of age.Very big beach (3 beachs), swimming pools, with facilities : beach towels for free, long chairs, umbrellas, enough places for all the guests, toilets very clean, a must!fitness center to burn the calories! outside Jacuzzi outside near the swimming pool, beach bar at all the beach and swimming pool, animation team,

  • Location
    6.0

    Private beach, directly in the hotel, near the city,20 minutes by car,30 min from the airport, shops in the hotel.Excursion possibilities : quads in the desert, boats excursion, shuttle bus for the city...

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Laurent
Nice
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2014
Everything is okay!!! Citadel Azur Resort in Sahl Hasheesh is deserved the 5 stars category. I will recommend the hotel to my friends and relatives. Staff of the hotel is friendly and helpful. read hotel review
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.3
    Quality of the beach
    5.0
    Child care or playground
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.8
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    5.0
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Hany
Wonderful vacation in a wonderful place.
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2014
we have spent a wonderful vacation in the most beautiful place. we were enjoying food ,great views and excellent services. our children were very happy .They Spent great time in kids club . The animation team is great read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Ahmed
Wonderful vacation
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
It was a wonderful vacation that wouldn't be forgotten. The animation team was very active, hotel staff was friendly, the restaurants were Perfect & there are lots of interesting activities to be made everyday read hotel review
  • Room
    6.0

    The double deluxe room was perfect

  • Gastronomy
    0
  • Service
    6.0

    Outstanding , the staff was supportive & generous

  • Sport & Leisure
    6.0

    Animation team was marvelous. They are so friendly & active

  • Hotel
    6.0

    It was a wonderful vacation that wouldn't be forgotten. The animation team was very active, hotel staff was friendly, the restaurants were Perfect & there are lots of interesting activities to be made everyday

  • Location
    6.0

    Perfect location , the hotel overall view was wonderful , marina & restaurants view

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Lois
My favourite hotel in Egypt up to now!!
  • Recommended hotel
  • Couples
  • Proof of booking
  • Beach holiday
  • May 2014
Very nice hotel I have been to Egypt more than 20 times to different hotels and this one is my favourite up to now. All the staff work very hard the hotel is beautiful great selection of food. And all of the hotel is spotlessly clean. Look forward to staying here again in the future. The Brazilian restaurant is my personal favourite at this hotel. The only thing I would request is for there to be an adults only pool and restaurant. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    3.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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