Dunes Hotel & Beach Resort(3.5 stars)

Valle De Pedro Gonzalez 1 Show map

Average rating

656 hotel reviews

    Rating by categories

  • Hotel in general
    3.9
  • Room
    4.0
  • Service
    4.1
  • Location
    4.0
  • Food and Drinks
    3.7
  • Sport & entertain
    4.2
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102 hotel reviews in Englishsorted by travel date
Julia
Magnificent vacation
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • March 2013
The hotel would have been in Germany less stars as it in Venezuela has, but that should be expected, if you are in such countries. The hotel is fairly distributed, so a bus the premium to the main hotel and to the beach goes. On foot it was about 5 minutes. Wi-fi in the main hotel and in the premium area. In the hotel you will find mainly south american tourists and canadians. Alone a somewhat outdated hotel. read more
  • Room
    3.0

    We had a room in the premium range booked. The room was very small but clean. The laundry was every day changed and also otherwise attention to everything. Against a small tip put the maids nodding ☺

  • Gastronomy
    4.0

    The ' à-la-carte-restaurant ' is recommendable. The selection of food in the other three restaurants was unfortunately somewhat poor. Unfortunately, there was too few fruit however therefor a wide selection of desserts.

  • Service
    6.0

    The service is very good. The employees are friendly and every request of the guests concerned. They spoke mainly spanish, whereby the employees the front desk very well english and partly also spoke german. The restaurant staff speaks rather broken english but understand definitely what you would like. Complaints were always polite taken

  • Sport & Entertainment
    5.0

    The hotel offers a very good entertainment, you could its full ability to fill. Evening entertainment was unfortunately only in spanish, which however not was so bad, since it mainly shows was. The disco we didn't use, as it's a bit stinking... At the beach and at the pool were always enough chairs available. But we would the pools the main hotel not recommend, since this unfortunately very dirty. Is better the pool in the premium area.

  • Hotel
    4.0

    The hotel would have been in Germany less stars as it in Venezuela has, but that should be expected, if you are in such countries. The hotel is fairly distributed, so a bus the premium to the main hotel and to the beach goes. On foot it was about 5 minutes. Wi-fi in the main hotel and in the premium area. In the hotel you will find mainly south american tourists and canadians. Alone a somewhat outdated hotel.

  • Location
    5.0

    The beach is really fantastic. The sea is very warm but unfortunately there are often very high waves, so that it for children is totally unsuitable. The next airport is located in porlamar (about 20 minutes ) by car, there one has also the best shopping on the island. At night it is however very dangerous and we were advised against after 18 o'clock to leave the hotel, that is why we have not done. Otherwise you'll get the most of it in Juan griego (about 10 minutes). From the hotel you have the possibility to a taxi to take, there is always some cards the front desk. As well as buses and you could also a rental car rent.

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Brigitte
Isla Margarita
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • February 2013
Very well maintained, versatile plant, relaxing stay. High waves in the sea, beautiful beach, very good care by its! read more
  • Room
    5.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    3.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.0
    Overall condition of the pool area
    3.0
  • Hotel
    4.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    1.0
  • Location
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Ralf
Great beach
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • January 2013
Too long prior apart from that really good, great beach. Many south americans almost no german, for smokers not so great (everywhere ban on smoking) read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    3.0
  • Hotel
    4.0
    Family friendliness
    5.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    4.0
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Magdalena
Urlaubspleite
  • Hotel not recommended
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
This hotel i can only my enemies recommend! The worst hotel from all 5 continents i have ever stayed in. The normal rooms same a prison cell, so the premium area book, if at all, and then into another hotel drag. (as we) About the food you need not at all to discuss, here you will easily to hungerkünstler. read more
  • Room
    1.5
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    3.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    3.5
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
  • Hotel
    2.0
    Family friendliness
    2.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    1.0
  • Location
    2.6
    Proximity to shopping areas
    1.0
    Distance to the beach
    2.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    3.0
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Marion
That was my last vacation in this hotel!
  • Hotel not recommended
  • Singles
  • Translated
  • Beach holiday
  • November 2012
I am every year in Venezuela! That was probably my last year in the dunes! I had a room in the premium area and was horrified. The bathroom was totally verkeimt and moldy, the mountings filthy and very dirty and furred up. The balcony dirty with bird droppings from 3 years, the closets have mildew smell and one night had i even a huge bat in the room. They had way through deckenklappen in the bathroom, however only and not again. The food is totally bad and as a lone traveler european single woman ( middle age) from the serving ... staff in the restaurants gladly and often overlooked. The country, i will visit again, but not the hotel. read more
  • Room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    2.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    2.3
    Quality of the beach
    2.0
    Overall condition of the pool area
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    2.0
  • Location
    4.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
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Erich
Good hotel in directly at the beach.
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Other stay
  • August 2012
Good hotel in directly at the beach. Very friendly staff. The food at the buffet was good and varied. The hotel has several pool areas. Every evening there was at the large pool a show. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
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Jessica
Wonderful honeymoon
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • June 2012
Stay in the dunes was great. The staff were always friendly. Since it was our honeymoon was, we got as small attention a bottle of champagne to the room. One may here only never forget, that a vacation in South America with a in Egypt or Turkey comparable is: massive, lush buffet, where you don't know what you should take, you couldn't find. Nevertheless the food was always delicious and adequate! The hotel area was huge. Really big pool area, the always clean held, a large children's playground, the contemporary and waited to, as well as several Tennis-, Basketball and ... football fields. Furthermore is a large park with a small lake available, the but unfortunately straight in the change and was therefore not be entered could. The hotel was directly at the beach, the was never overcrowded. That could however also due to the fact, that rainy season was (with us there was only 3 times rained) and the hotel not fully booked. I would the vacation so rather than individual tourism designate, as for example not a hotel complex at the next is available. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    5.3
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.8
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    3.0
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Marion
There are better hotels
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • June 2012
That the hotel is so bad, is not the fault of the Insel Margarita. The outside area with lawns, palm trees and bushes is beautifully designed. Our room would be also so far been fine, if it wasn't the door to the neighboring room would have given and not suddenly stranger people at our bed confessed would be. We complained to our travel guide, but he was no other room give. Dining room, food, pool and loungers was reasonably appropriate. An island tour, Mangroventour and the 2 days with the boat we with Jürgen ( Robe tours) made. The tours ... with Jürgen were amazing and we can this only recommend, there is the quality and the price. We had already before our vacation with Jürgen in connection set, because at the beach he never. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    2.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Cornelia
Dream vacation the dunes
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2012
We liked it very much. Who this hotel as poorly, you should make it clear, that we in Karibik are not in Germany. We would love to stay here again, if the path is not so far would. read more
  • Room
    5.3
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Markus
Vacation special kind
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • April 2012
Great vacation with drawbacks but Fix left. Beautiful but very windy, room of not all nice, however, you can change. Staff friendly however sometimes they just need a little longer. There were many locals in the hotel, but life to the hotel brought: TUI tour operator Andreas very friendly, competent and ready to help. A very nice excursion day with Jürgen from robetours on the island experienced. Recommendable nonetheless! Were beautiful 11 days in dunes in Isla Margarita : read more
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    4.5
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    4.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.8
    Family friendliness
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    3.2
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    2.0
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Martina
Value for money fITS
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
Under a beautiful beach hotel you understand something else. Due to outsourced and only with a shuttle bus-Caddy reachable accommodation in the form of Flats a long way from the beach away the Karibik-atmosphere. However you should remember, that one in Venezuela and here with a other Mass is measured. They tried very hard a high standard and only the counts. read more
  • Room
    5.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    5.0
  • Service
    3.5
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    4.7
    Family friendliness
    5.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    1.8
    Proximity to shopping areas
    1.0
    Distance to the beach
    3.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    2.0
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Karin & Jens
Never again Isla Margarita
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
Honestly the hotel 'dunes' at the Playa Pedro gonzalez has neither in 'normal' still in the 'premium area' 4 stars, if you outdoor areas the very well maintained times expels. It is a huge area, with the hotel shuttle Or on foot good to explore is. From the guest structure it was probably too 70 per cent south americans And at the weekend came then also still very much locals in addition, so that it was very noisy in this hotel was. The in short for us can mean only one thing: we become this island never again entering and ... recommend it, because in our opinion the service is becoming worse and worse, unless you are a south americans. The example in addition, the Playa el aqua. We were 2007 the last time isla and this year profoundly shocked, as run down of this once pretty beach section has become. read more
  • Room
    2.0

    The standard rooms are small, musty and totally run-down (furniture is on the minimal limited and actually sperrmüllreif). The bath this room to be silent completely. Not bigger as a walk-in shower and urgently a reorganization needy (mountings totally rusted, calcified and partly moldy. Partly these had in comparison to description not even a balcony/terrace. The rooms in the so-called premium area (in which we moved-superior) are bigger and a bit of attention, but nevertheless for the age (3/4 years) already in need of renovation (as standard room). Coffee machine/making facilities are no longer available, exactly little as Deutsche Welle-tv.

  • Gastronomy
    2.0

    The number of restaurants is adequate, the bars however not. The gastronomy was monotonous, unimaginative and was without any imagination presented (was always the same). One knew in the morning already, what it evenings to eat. This food should be definitely not europeans offer. (many germans referred to this as' moppelkotze') The restaurants same rather a cafeteria or cafeteria and on their cleanliness also argue. Of the two specialty restaurant was only one open and specialties can be no question here (there was on every eatery and even better). The two bars the in the evening open the space way too small and the places to sit rather modest. In this drinks in plastic cups were served, is not the class of a 2-star, let alone a 4 stars hotels. Although the bars from the architectural style rather were open, one was as a smoker discrimination (you had to leave the bar and outside smoke - laugh, laugh, laugh). Also in the bars was of cleanliness not much to be felt, as the tables basically not wiped. Apart from that one has everything to get a drink or were the beverages quickly mixed, if one as usual (in expectation?) An appearance easily made.

  • Service
    2.0

    The service is also not straight, what he says, if you no ' local or south americans' is. These were in every respect preferentially treated, even then, if you itself tidy 'tip' has been made. The staff were conditionally friendly (a appearance helps usually), up to a few exceptions. The language in the hotel is spanish. English, you could not communicate. The cleaning of the rooms worked only partially, but spent one probably a lot of time with decoration of the bed. Broken device, like For example our tv functioned only a week and despite daily complaint not replaced. Furthermore was the water from the shower in particular, the 'hot' always brown. Also there was often the failure of the water supply. The reason the bad services is his, the staff at the hotel except for a few exceptions more with their cell phones (even for breakfast the eggs fry), or with the everywhere convivial tvs the always work busy.

  • Sport & Entertainment
    3.0

    The sport or entertainment on offer can not say much, since hardly something was offered (at the beach nothing and at the pool rather plärrig ). The evening shows were unimaginative and way too loud. To bad weather is this hotel not at all set, since even the few places to sit in lobby and bars was partly the rain were exposed to. The pool areas are spacious and also daily evenings with lots of chlorine cleaned. The beach is with its lawns for sunbathing very spacious, would however often cleaned. Many chairs are defect or only half-hearted repaired and the so-called sun screens totally leaked and number of little available. Many beach chair cushiohns were dirty, broken and smelled musty. The hand towels were mostly okay.

  • Hotel
    3.0

    Honestly : the hotel 'dunes' at the Playa Pedro gonzalez has neither in 'normal' still in the 'premium area' 4 stars, if you outdoor areas the very well maintained times expels. It is a huge area, with the hotel shuttle Or on foot good to explore is. From the guest structure it was probably too 70 per cent south americans And at the weekend came then also still very much locals in addition, so that it was very noisy in this hotel was. The in short for us can mean only one thing: we become this island never again entering and recommend it, because in our opinion the service is becoming worse and worse, unless you are a south americans. The example in addition, the Playa el aqua. We were 2007 the last time isla and this year profoundly shocked, as run down of this once pretty beach section has become.

  • Location
    4.0

    The hotel lies directly at a beautiful sandy beach, the only times cleaned needs. Purchase- and entertainment possibilities are just a few available and if then only in the hotel. For shopping or to the entertainment is pool recommendable, which one with the taxi in 45 minutes. A little compensated the tours with Jürgen and his company robetours, so you could at least for these days the condition in the hotel forget.

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Paul
Terrible hotel, never book!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
Although we in the premium were, we had the feeling, there is nothing worse. The room was very stinking, bed sheets had strange unpleasant odor from moisture, on the pillow I could because of the stench not sleep. The card for the room has several days in a row was not working, so that you return to front desk race had, the maps umzukodieren, one day even 2 times! The promised technician is then also. In general we are very much of our trip disappointed, would Venezuela not as a travel destination recommend it. From the dunes hotel we are ... on the island Cochia changed, the hotel was much better, the food however not. What the food regards, we were told, that Venezuelan meals lukewarm eat, therefore the corresponding essenstemperatur. For us very hard to get used to, even where the taste regards. read more
  • Room
    2.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    2.0
    Atmosphere & furnishings
    2.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    2.0
  • Service
    2.3
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    2.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    3.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    4.5
    Distance to the beach
    5.0
    Transportation connection and available excursions
    4.0
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Sylvia
Never again this hotel
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
This hotel is not a four stars standard, rather 2 or three stars standard. This also from the guide confirmed. The complex is very big. There is a shuttle bus bus, you can however also good on foot the complex explore. There is a premium range, the corresponded to the three stars standard. The complex is very worn, needs urgently be renovated. The hot water is brown, should be fixed, is however in the 14 days we were there, not happening. The staff are nothing special friendly to German, rather South Americans. Tip is however very gladly taken. There are ... two bars, the more very small are. This complex is however the best isla Margarita, like us from other was confirmed. In the other hotels on the island should catastrophic proportions prevail. (dirt, crime, cold water from the shower) read more
  • Room
    2.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    1.0
    Atmosphere & furnishings
    1.0
    Quality of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    1.0
  • Service
    2.8
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    1.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    2.7
    Quality of the beach
    2.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    2.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    2.0
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Ines
That would be something for the Urlaubsreporter
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • March 2012
It was a total catastrophe. The room was not cleaned, no new towels, cold brown water, 5 days a clogged toilet, and so on, and no one wanted without tip help. read more
  • Room
    2.0
    Size of the bathroom
    1.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Variety of food and drinks
    4.0
  • Service
    1.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    1.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Child care or playground
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    2.5
    Family friendliness
    5.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    1.0
    Disabled-friendly
    1.0
  • Location
    2.2
    Proximity to shopping areas
    1.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    1.0
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Jennifer Georgina
Run down hotel in a great location
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
In front away: the hotel has no 4 star rating. At least not in the' normal' area, in the the rooms very run down (moldy joints, shower curtains, rusty and calcified mountings, rusty water from the lines, partly molded curtains). The premium sector is to the rooms neat be, we would have however cIRCA 140 euros per person again draufbezahlen needs and it was too much, since we were out most of the time. To the meal: relatively small selection, all together but bearable and one becomes full. Recommendable nonetheless the restaurant is at the beach, it is fries and ... pizza as variety to the buffet. The staff are all very friendly and tried hard, however most of them speak only Spanish or 3 words in English (Marco and a other spoke very good German). If you don't set importance on a 'luxury room' and with the premises and the food can arrange, will in any case by the area and landscape compensated. Absolutely recommendable nonetheless some excursions and the island itself by rental car explore ( about 30 euros on the day). If you are reasonably on a horse can hold, should definitely the horseriding after macanao make. Stunning Scenery! Beaches all quite clean (times more times less, depending on Einheimischenfrequenz), however in February rather strong waves. Who lukewarm water and zero waves like, should go to El Yaque. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    3.8
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    3.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Child care or playground
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.5
    Family friendliness
    4.0
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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Brigitte
A hotel for venezuelan
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • February 2012
This hotel one can only venezulanern recommend. Because these were courteous from the complex to the extra wishes at the food and also by the pool. The choice depends on the south american taste and everything lukewarm and nearly without spices. The cleaning of the rooms worked quite from monday to friday, at the weekend only in case of a complaint and long wait and then in 10 minutes everything ready. Other guests told us we should be pleased, that the premium range had booked, because in the old part the dunes it would would be even worse-hard to imagine. ... In the 14 days smelled and in the room sewage. Our rep Patricia said we could change, but it should have made us per person 800 Euro and for every child 200 Euro cost. This was too much. She said we must be satisfied. In the sea swim you can only on days where the waves are not too high. Our trips on the island we have Jürgen/robetours made. The days with Jürgen were great great our kids had Jürgen mac htig fun. From Jürgen you got many insider tips, so that you can really feel at home in the Isla Margarita. The trip after porlamar are we with the hotel bus to the shopping center sambil and from there with the taxi to the center dangers (is much cheaper than with the taxi the dunes way). Our kids stayed in a theme park swimming with dolphins made. This we have tourenstand in sambil booked. Was a lot cheaper, with the travel guide was the price 90 Euro per person and for accompanying persons 45 Euro also per person and we have completely 600-bolivares (are converted circa 60 Euro) paid. Another tip: does not believe the travel agent, the again and again told, that your the hotel complex not leave should. We were in porlamar and in Juan griego and we were not troubled, on the contrary, we have venezuelan as very helpful people experienced something like that. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    2.8
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    3.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    3.7
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    3.0
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    2.6
    Proximity to shopping areas
    2.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    2.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    2.0
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Ralf
Never again
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
It is really a nice hotel. The rooms in the normal rate is a 2 stars hotel in the premium area a three stars hotel. That food was under all sow! At the bars there are drinks from plastic cups, the seating possibility not enough! Although the bars all open and in the open is possible the smokers before the bars go! The food was from locals beanstantet (it looked like mobbelkotze ) read more
  • Room
    3.0

    The rooms in the normal area under all cannon! In the premium area which we also just transferred were actually okay, but it was always so musty and schimlig inside smell.

  • Gastronomy
    2.0

    Number of restaurants really good but from the style rather katinnen comparable are. Cleanliness leaves something to be desired! Quality and quantity under all sow!

  • Service
    3.0

    Staff at the bars if you have a appearance get really good apart from that peek you tv. There are almost no music at the bars. And drinks from plastic cups in a 4 star hotel!

  • Sport & Entertainment
    0
  • Hotel
    3.0

    It is really a nice hotel. The rooms in the normal rate is a 2 stars hotel in the premium area a three stars hotel. That food was under all sow! At the bars there are drinks from plastic cups, the seating possibility not enough! Although the bars all open and in the open is possible the smokers before the bars go! The food was from locals beanstantet (it looked like mobbelkotze )

  • Location
    3.0

    The beach is ok. Shops glei nothing. Excursions ok.

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Ralf & Silke
great vacation, but hotel with Ups and downs
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2012
We could before the reservation more to inform, then we would have the hotel Dunes certainly not booked. we do not know what the stars is possible, perhaps for the outdoor areas with palm trees and flowers, because this is the only maintained in the dunes hotel complex. Our room and inclusive the bathroom, we found still hair and underwear from the previous guests. We had then immediately our tour operator from TUI notifies. He told us at the telephone, by the front desk should these rules. We could then after 4 hours finally in a other room move. This ... room had a connecting door that you could hear everything from the room-neighbors. Was not really pleasant. In the dining room missing the cloths. The tables must be guests partially himself and clean dishes were not sufficient. From our tour operator we got not really help, but only such maxims as: this is Venezuela or we should support this as a adventure holiday see. at the weekend the dunes of South Americans besieged. Then it becomes correctly loud at the plant and at the beach. If they are going to be complained about this immediately and with very much friendliness done. Got these tourists their drinks at the table serves. We also tips given, but got rarely times a Gracias listen. we then our excursion days on Friday-Sunday located, so we could this tangled was to be missed. This we made with George and his company robetours, we have already at home from booked. The tours with Jürgen as island guide were the most beautiful thing we on the island Margarita could happen, super! Also, his tips really valuable. With the hotel's own bus we are after porlamar dangers, then in the city buses changed and crisscrossing villages and Plaza Bolivar dangers. It is incredible but it cost for a drive straight times between 3 and 6 Bolivares depending on the distance. You should dark again in the hotel his. we had at the start really fear, as the Foreign Office and the tour operator warn, to leave the hotel, but we never moment felt uncertain, on the contrary in porlamar there are on every corner Police. In the shops you can completely relaxed look back and not to buy forced. read more
  • Room
    3.8
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.3
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    4.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    3.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    3.0
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Jürgen & Betty
Caribbean flair
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2012
The circumstances for Venezuela, the hotel dunes was OK. In all honesty we must say, that we never more then flies and. The cleanliness leaves something to be desired leftover, the friendliness the employees was very bad. Crime is in the past months very risen our tour operator with TUI. We weren't allowed in the hotel and at the beach no jewelry Clocks camera with you, one of ripped and stolen. Very sad for the country, because the scenery of carBus is very nice, but very dirty. Hotel area was by far the nicest in the hotel, maintained and very ... clean. The on the tables and chairs and floor very missing everything was very dirty. The not all worked well, once we were told that a crash happened, then we have experienced, the buses everything was over. Was very strange. You could no longer believe. Hotel recommend, but more than 3 star not deserved. You'll often see on the walls mold, but maybe was the humidity in the country. read more
  • Room
    3.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    3.0
  • Gastronomy
    3.0
    Atmosphere & furnishings
    3.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.5
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    4.5
    Family friendliness
    6.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    2.0
    Disabled-friendly
    6.0
  • Location
    3.6
    Proximity to shopping areas
    1.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    1.0
    Other leisure activities available
    6.0
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