Hotel Delfino(3.5 stars)

Via Casserinetta 6 6902 Lugano View on map

Average rating

25 hotel reviews

    Rating by categories

  • Hotel in general
    4.2
  • Room
    4.0
  • Service
    4.8
  • Location
    4.2
  • Food and Drinks
    4.4
  • Sport & entertain
    4.4
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9 reviews for this hotel sorted by travel date
Yong
Nothing special
  • Recommended hotel
  • Singles
  • Business trip
  • August 2014
It is not the first time that I stay here. What I like best is the swimming pool. There is nothing else special in this hotel. As I checked out, I have problemes to pay with my visa card. The hotel accept credit card only if it is a big amount (more than 20 CHF). read hotel review
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    4.0
    Overall condition of the pool area
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.0
    Restaurants & bars in the area
    2.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Isabelle
Hotel Delfino, Lugano, Switzerland
  • Hotel not recommended
  • Singles
  • Proof of booking
  • Business trip
  • August 2013
My company has reserved a room for me. However I can not arrive early. I got a phone call from the hotel at about 9.00 pm to ask me if I am coming.to check in. For me this is very rare. In fact it is the first time that a hotel called me to ask such a question. The room is reserved. It is very strage. In my room the telephon does not work. And I can not swim, because it is 10.00 pm. read hotel review
  • Room
    3.8
    Size of the bathroom
    3.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.3
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    3.0
    Overall condition of the pool area
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    4.0
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
  • Location
    4.3
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    4.0
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Catherine
Great hotel for a fair price! Personally & clean!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • July 2013
This hotel offers wonderful for a short break. The entire hotel is very clean and the staff is very attentive, friendly and spoke many languages! Although the room was quite small, everything was available what you need! Each room has a balcony, it's great! The location is wonderful, a little away from the hustle and bustle and yet central! Highly recommended! read hotel review
  • Room
    5.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.5
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Archived reviews

These are not counted into the current average review rating, as the journey took place more than 25 months ago, or the hotel has completely changed.
Tanja
Very satisfied archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • May 2012
Nice hotel, front desk friendly and accommodating, breakfast buffet with plenty of choice, but all of good quality, one must piece until you on the promenade is, hotel quite expensive but all together: super! read hotel review
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    4.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    5.5
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    6.0
Close
Anke
for one night right nice, but too expensive archived
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • October 2011
We remained only for one night. For the brevity of the stay was the room big enough, though I could imagine, that it for longer stays quite cramped with 2 persons-occupancy. about the cleaning there was nothing to complain about. view was not so ideal, because directly on a house opposite. Small balcony with 2 chairs. Very nice the outside area with pool, from there inside out small library and breakfast room/restaurant/ bar. Good offer in the breakfast buffet, staff seemed a bit listless. Very nice Front desk at the front desk with competent staff. all together right good hotel ..., it would however not for longer than 3 days, as the location not completely great is. Price seems comparatively too expensive. read hotel review
  • Room
    5.0

    very clean, but relatively small.

  • Gastronomy
    5.0

    beautiful atmosphere, since very nice furnished. breakfast buffet rich and delicious.

  • Service
    4.0

    in the breakfast area not very hard-working, but very good care at the front desk.

  • Sport & Leisure
    5.0

    pool nice laid out, not used.

  • Hotel
    5.0

    We remained only for one night. For the brevity of the stay was the room big enough, though I could imagine, that it for longer stays quite cramped with 2 persons-occupancy. about the cleaning there was nothing to complain about. view was not so ideal, because directly on a house opposite. Small balcony with 2 chairs. Very nice the outside area with pool, from there inside out small library and breakfast room/restaurant/ bar. Good offer in the breakfast buffet, staff seemed a bit listless. Very nice Front desk at the front desk with competent staff. all together right good hotel, it would however not for longer than 3 days, as the location not completely great is. Price seems comparatively too expensive.

  • Location
    3.0

    not so ideal, for the price to winding

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Andreas
Good compromise archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • April 2011
The hotel is located not directly on the lake but behind a busy street. It is therefore but also a little cheaper, as the hotels the first row. Overall the quality as with almost all swiss hotels alright and the hotel offers a good compromise between location and price. read hotel review
  • Room
    4.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    3.3
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Transportation connection and available excursions
    4.0
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Marc
Well located Hotel, very nice rooms archived
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • June 2009
About five minutes walk away from the lake. Unfortunately the line runs exactly ten meters behind the hotel. Light sleepers should take a room with a low point, these are against the lake and you can hear the train less.HCLFHLThe parking lot (10 franc/day) looks rather like a building site, but my car has no eyes.HCLFHLPositive surprise but expensive for a three star superior hotel, but Where do you find in the summer a cheap hotel in Ticino. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Maria
Very good hotel - value for money archived
  • Recommended hotel
  • Friends
  • Other stay
  • July 2008
It was the perfect choise. The view from the balcony was breathtaking. I belive that from the other side is not that good!!!! the breakfast was really fresh and the area very swiss read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Leisure
    4.0
    Child care or playground
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Ton & Marina
Smart & friendly hotel in Lugano with outstanding price-qual archived
  • Recommended hotel
  • Families
  • Other stay
  • August 2005
Medium size hotel. 50 rooms including 14 familyrooms (two rooms per family), modern Italian design after renovation in 2002. Outstanding service of the staff & employees. Half board has an outstanding price - quality level. Wifi in all rooms. Very suitable for families. read hotel review
  • Room
    6.0

    Familyrooms avialable. Are very modern (Italian design 2002). Modern bathroom with modern shower cabines. No bath, but that's no problem at all. High accessibility of mobile phone.

  • Gastronomy
    5.0

    Excellent meals and flexible in other choices. Good restaurants in the neighbourhood and also in the city of Lugano.

  • Service
    6.0

    Employees are very friendly and helpfull. Roomcleaning is very good (sometimes twice a day).

  • Sport & Leisure
    5.0

    Swimming pool has a medium size (7 * 15 m). Bibliotheek in the hotel. Golf in neighbourhood. However, for shopping Lugano is a very expensive city.

  • Hotel
    6.0

    Medium size hotel. 50 rooms including 14 familyrooms (two rooms per family), modern Italian design after renovation in 2002. Outstanding service of the staff & employees. Half board has an outstanding price - quality level. Wifi in all rooms. Very suitable for families.

  • Location
    4.5

    Bit too far from the centre of Lugano, but parking facilities (autosilo's) in Lugano are excellent.

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