arcona Hotel am Havelufer(4 stars)

arcona Hotel am Havelufer 12. Hotelbetriebsgesellschaft mbH Zeppelinstraße 136 14471 Potsdam Show map

Average rating

178 hotel reviews

    Rating by categories

  • Hotel in general
    4.8
  • Room
    4.5
  • Service
    5.0
  • Location
    5.1
  • Food and Drinks
    5.0
  • Sport & entertain
    4.0
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117 hotel reviews in Englishsorted by travel date
Dick
Arcona hotel am havelufer
  • Recommended hotel
  • Couples
  • Other stay
  • February 2013
We had a very nice long weekend in your hotel and enjoyed the stay here with family and many friends. Manducate we have the intention to come back here. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Klaus-Uwe
Wonderfully located in the summer a dream
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • February 2013
It was a wonderful stay, the staff members were always friendly and our needs. From the hotel it was both on foot, as well as by car easy beautiful goals to erre 3 ichen. Parking very good. For the price our offer is very good. read more
  • Room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Katja
Four star? And it is justified?
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • February 2013
The hotel general makes a great impression with the journey. You are warmly welcomed. The guest structure was mixed from the ages. It is well arranged. read more
  • Room
    3.0

    The rooms are unfortunately rather a disappointment... We booked a comfort-double room and couldn't find the 4 stars of the hotel looking for. It was no closet available, but only a wardrobe with 3 small drawers. The bed was very small (approximately 140 times 200), the blankets very hard whilst sleeping and the mattresses rather worn out. On the table was a book with all ' feautures ' of the hotel... Amongst others: if you have questions or wishes, then call in the lobby under the 551!... Yes, but with the telephone? In the room none was available! The tv was very small and the tv remote missing the battery compartment of the cover. The colorful allongement carpet had better days behind itself. The bathroom however was, overall alright and clean. Balcony was small but clean... Complete: The room is at for a business trip from 1a 2 days usable. For a vacation of more than 3 days is this room absolutely nothing.

  • Gastronomy
    5.0

    The gastronomy here is really good. The ambience is very pleasant. The choice asked something for every taste and the quality of the meals was very good. The breakfast buffet was plentiful and good. Cleanliness was also available, but the newly set dedicated still a bit verkrümelt from the previous guests. The staff was very attentive.

  • Service
    3.0

    At the front desk changed great friendliness and light temper from, where the friendliness but prevailed. With complaints of the room ( heating didn't work in february! ) We were greeted with a heater shood around the the size a shoebox not fulfilled. The change of the room or a technician to wasn't even considered. Stay in the room brought so freeze or burning eyes with itself! The maids/boys were positive in the background, were hardly noticeable. The cleaning/ towel change was satisfactory.

  • Sport & Entertainment
    0
  • Hotel
    5.0

    The hotel general makes a great impression with the journey. You are warmly welcomed. The guest structure was mixed from the ages. It is well arranged.

  • Location
    4.0

    The location of the hotel is relatively central. For the typical tourist attractions of potsdam, names, would have one but a more than 15 one-minute drive by the public to purchase. With the car it is clearly uncomplicated. If you from the yard of the hotel runs, the surrounding area not the cleanest, but rather because of the fact is, the many building the downtown much needed renovation are.

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Frank
Good 3 stars hotels
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • January 2013
One star less would be acceptable, but four? Of us unfortunately not. For a longer stay we would this hotel definitely not recommend, for a, two nights ok. The breakfast buffet was very well arranged, the scrambled eggs cold and dry. The multicolored carpets in the room may also once again be renewed. Despite the staff were very friendly. read more
  • Room
    4.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    4.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    4.0
  • Location
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    3.0
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Maik & Anja
Good house, small faults with single room
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2012
We stayed 3 nights over new year's eve in the hotel and we were happy. Our double room was very large and well equipped. Cleanliness/changing were reasonable. Small balcony, flat screen tv available. Bath very big and like new. Small comment: A travel agency at home friend with the room less luck. He had a single room on the 4. floor. It was missing there telephone, and mirror, only very small tv, in bathroom was mold in the shower area. Service was on one day not at all made. It may be just returned after and gradually renovated and this ... room wasn't it But as written, it was the opposite. We were a larger group and the other double rooms were perfect-so we can recommend this hotel read more
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
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Martin
Ideal for Potsdam to discover!
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2012
We were to 2. over a weekend at the arcona on havelufer. It was the right choice as a starting point our Potsdam-tour. Because of the direct access to bus and train you can reach the center in a few minutes. The Schloss Sanssouci you can easy to reach on foot and explore. Our summary: gladly again! read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    5.3
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
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Stefan
Short trip to Potsdam
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • November 2012
The hotel is beautiful location although a bit far from a sights Potsdam. General the hotel is really beautiful only the rooms I liked nothing special. They were clean, but quite spectacular. The food in the restaurant was oK but a bit expensive. read more
  • Room
    3.3
    Size of the bathroom
    3.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    3.0
  • Gastronomy
    3.5
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    3.0
  • Service
    4.0
    Competence (handling complaints)
    4.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
  • Hotel
    3.5
    Family friendliness
    3.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
    Disabled-friendly
    3.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Denni
Average with room for improvement
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • November 2012
No safety deposit box in the standard room. Curtains dusty. Entrance evenings difficult to find. Good traffic connections. But general improvement in relation to the cleanliness, whereby the beds were clean. Price-performance satisfactory. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    3.0
  • Gastronomy
    4.8
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    4.0
  • Service
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    4.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    2.0
    Transportation connection and available excursions
    5.0
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Bernd
Great vacation in Potsdam
  • Recommended hotel
  • Families
  • Translated
  • City break
  • November 2012
The hotel is fantastic, right at the waterfront located. It is decorated up to date and has very friendly and qualified staff. We had a great luxury rooms with a view of the water. The restaurant offers a great menu, as well as excellent wines. We would gladly come again. read more
  • Room
    5.0

    Great view... , interesting design...

  • Gastronomy
    6.0

    ... Delicious wines... , rich breakfast buffet...

  • Service
    5.0

    Friendly and fast... On-site parking... But cost 10, -€

  • Sport & Entertainment
    0
  • Hotel
    6.0

    The hotel is fantastic, right at the waterfront located. It is decorated up to date and has very friendly and qualified staff. We had a great luxury rooms with a view of the water. The restaurant offers a great menu, as well as excellent wines. We would gladly come again.

  • Location
    5.0

    Great for excursions and city in Potsdam...

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Karin
Value for money is okay not
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • October 2012
Despite complaint, mold in the bathroom. Breakfast was all right, only the staff were not on the number of guests designed. It constantly things like coffee scrambled eggs, rolls, sparkling wine. It took manchamal more than a quarter hour until refilled. Also beimm 3-course menu on the abnd you had the impression from a Unterbestzung in the service. The bread to R appetizer swurde forget, you wanted it us then for dessert rich. read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    2.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    4.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Variety of food and drinks
    4.0
  • Service
    4.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    3.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    3.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    5.0
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Marcus
Amazing short break
  • Recommended hotel
  • Families
  • Translated
  • City break
  • October 2012
In the bathroom are normal wear marks. The sink reminiscent of a public toilet on a rest area. XD read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.7
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Hans Theo
Oh what a fright leave after!
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • September 2012
Way too expensive for small narrow room, no closet, no glasses, only the bathroom was okay. In the breakfast room was no table, everywhere was used cutlery and it was loud and hectic. The staff were totally overwhelmed. We fled to the adjacent shopping center and sat in peace coffee and rolls. read more
  • Room
    1.0

    We had a very small room, although we had booked a comfort room. On our demand, whether these really the luxury rooms is, and answer... If you too small is, book a suite, but the we didn't... Movement in the room was only possible, if the 2. person in bed lay or sat. As seating was a uncomfortable chair in the room. The furnishing reminded us of hostel 60. years. This is something special have been. Description and reality could already than arglistische deception pass. The price is too high. We arrived from Berlin, from a star hotel on Kudamm and on the way home a day in green surroundings, at the water front somewhat relax and not on a friday travel. It could have been so nice can be, if we another hotelgewählt could have been. Here, we felt cheated, unfriendly treated and price used.

  • Gastronomy
    5.0

    The quality of the dishes was uberraschend good, so that also the superelevated prices is not so didn't bother

  • Service
    2.0

    First, we in the wrong room checked in. De change took place without apology from the front desk. The restaurant staff was friendly and made an effort and has tried, the hotelmängel z repair. No glass in the room, but minibar with meal remainders of the predecessor. Whilst checking out and parking and breakfast will be charged, although we no breakfast and of costs for the parking lot 10 €was at the check-in no speech. Because of the way the lady at the front desk we once ezahlt, only to leave to be able.

  • Sport & Entertainment
    2.0

    Entertainment: there were buses and noisy tour groups, at the same time, a company in the hotel. Maintenance of the disturbing nature.

  • Hotel
    3.0

    Way too expensive for small narrow room, no closet, no glasses, only the bathroom was okay. In the breakfast room was no table, everywhere was used cutlery and it was loud and hectic. The staff were totally overwhelmed. We fled to the adjacent shopping center and sat in peace coffee and rolls.

  • Location
    6.0

    Nice location at the water front and great for cycling-we had own bikes. Car park at the hotel - cost at check out 10 € for the night. Pier at the hotel.

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Stefan
Noisy, and for certain not worth 4 stars
  • Hotel not recommended
  • Singles
  • Translated
  • Business trip
  • September 2012
This hotel is Focal point for various group trips-so the hotel is culturally very varied mixed. That leads however, that participants of the meeting in this hotel not the possibility to undisturbed meetings find. It is busy and hardly a seat, where not take other guests appear - even if the conference area is. Breakfast at the time from 7 to 8 o'clock is hardly possible, as all groups at the same time fruhstüclen. 2 service staff in the restaurant should for order and clean tables concerns. When RD. 150 guests at the same time not to create. Further staff ... was not set in ( at 2 days in a row the same condition). Room can also only from 16.00 hours at prior be changed (apparently also not enough staff to the rooms for change to prepare). Private would I this hotel do not book, because price-performance ratios and not at all in business events. read more
  • Room
    5.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    3.8
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    4.0
  • Service
    2.5
    Competence (handling complaints)
    2.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Entertainment
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Hotel
    4.7
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    5.0
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Desiree
Potsdam and castles- a good hotel
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
Super close to the park Sanssousci and the castles, also close to a train station and right on the hotel also a mooring with ship or train to Berlin to drive. Gladly again The rooms compact but everything there that you need, a nice location right at the waterfront. For city breaks a great recommendation read more
  • Room
    4.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Wolfgang
Good location
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • September 2012
Altogether the hotel makes a good impression. At flaws we found, stained carpet, unsteady table and A unsteady chair ( in the studio rooms) the small balcony seemed We neglected. read more
  • Room
    4.5
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
    Size of the room
    5.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Service
    4.7
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    4.0
    Transportation connection and available excursions
    5.0
    Other leisure activities available
    5.0
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Maria
Great great short break
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2012
We would in any case like to come again. It was all around beautiful. Weather great, hotel great. What else could you want. But the most beautiful thing was the location to the water. Wonderful read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    4.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Entertainment
    5.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Family friendliness
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    5.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Uwe
No nice hotel
  • Hotel not recommended
  • Friends
  • Translated
  • Proof of booking
  • City break
  • August 2012
Double -beds( mattresses) were just horrible, if the partner in the other bed moved, you were in the other bed tidy jolted. Were the beds way too small. Beds pretty good. Also the washbasin ( Stainless Steel?) is a little prison cells. read more
  • Room
    2.3
    Size of the bathroom
    1.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    2.0
    Size of the room
    2.0
  • Gastronomy
    3.7
    Atmosphere & furnishings
    4.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
  • Service
    2.7
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    2.0
  • Sport & Entertainment
    2.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    2.0
  • Hotel
    3.0
    Family friendliness
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    3.5
    Proximity to shopping areas
    4.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    4.0
    Other leisure activities available
    3.0
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Barbara
Problems with Housekeeping?
  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
The hotel is really in a good location. Because of the possibility bikes, you can reach everything without problems. The public areas of the hotel are beautifully decorated, on the terrace you could eat in the morning sun for breakfast. A minus are however apparently the rooms, they are just in need of renovation. What however directly could be changed: the Unterlaken in bed was geknuppelt and pressed the whole night. Despite request to the zimmerreinigungskräfte it was not changed. In the corners apparently never cleaned. The carpet could be cleaned or be changed. In the bathroom were missing hygiene ... bag, on the second day the room first after 13:30 o'clock eventually made. Then there was also 1 towel. But the worst was the disgusting shower curtain. However it was after complaint from the employee the front desk changed and we got even as an excuse a great fruit plates. Altogether the staff were really very friendly! We heard, that the hotel 2013 probably to be reconditioned is. This is to be hoped, because then we would certainly go back! read more
  • Room
    3.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    4.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    5.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    4.0
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    4.0
  • Location
    4.8
    Proximity to shopping areas
    5.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Rico
What are the stars?
  • Hotel not recommended
  • Couples
  • Translated
  • City break
  • August 2012
We booked spur of the moment a short trip over 3 nights in this hotel. Already however when checking in in the US booked double room with double bed, we found out, that double bed from two saggy single beds stock and the room altogether was decorated in a very Spartan. Furthermore is the carpet enormous stained and the shower curtain know a red bottom edge on which to lack of cleanliness shows. So for a four-star hotel an impertinence. The location was the only good thing if the adjoining neighboring properties ( promenade) not completely zugemüllt would have been ..., I'm of the opinion that it from the staff not too much demands would have been the responsible with of the city Potsdam to know or even a broom into your hand to take the guests not between garbage at the beautiful Havel to sit. As you could ignore that the name peaceful location is not applicable. On the complex you will find pictures from the carpet and the shower curtain both really disgusting. The room was simply an impertinence for a four-star hotel, one went in the evening really not happy into the room back. On one of us wrote complaint mail to the hotel management was unfortunately not response. Merely the Steigenberger chain continued with us in contact over their Newsletter we booked trip and referred us to the hotel management the ARCONA hotel. read more
  • Room
    2.3
    Size of the bathroom
    4.0
    Cleanliness & linen change
    3.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
    Size of the room
    1.0
  • Service
    2.3
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
  • Hotel
    3.0
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
  • Location
    4.8
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    3.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    4.0
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Uwe
Our best vacation
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • August 2012
Room, location and breakfast was great. We would like to come to a new visit and happily recommend it. Sophisticatedly equipped and very friendly staff. Parking was excellent. The S-Bahn-connection also excellent. Conclusion. A top hotel read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Restaurants & bars in the area
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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