Hotel Grand Palladium White Sand Resort & Spa(5 stars)

Carretera Chetumal-Cancun Km. 256-1 Building 4 Show map
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Average rating

5.4/6

167 hotel reviews

    Rating by categories

  • Hotel in general
    5.6
  • Room
    5.4
  • Service
    5.3
  • Location
    5.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.4
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48 hotel reviews in Englishsorted by travel date
Michaela
Dream holiday after great trip

  • 6.0 / 6

  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2012
The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything ... clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about. read more
  • Room
    6.0

    We had a junior suite. She has a large, free-standing jacuzzi in the room are. Toilet and shower are ' only by a glass door from the rest of the large room separated. A bit difficult for the privacy. The closet is large and with a safe equipped. Furthermore there are: tv (with information to the hotel, weather, Deutsche Welle), pullout sofa, table with chairs, well-functioning air-conditioner, fan, balcony with chairs, coffee maker, mini bar, telephone, large x information map in many languages. Room was always very clean made. We have a 2. cover desired, those have we also every day received. Furniture and general the room are in good condition. Bed was very comfortable.

  • Gastronomy
    6.0

    Since 5 hotels in an area are, there is for everyone a huge choice of restaurants: mexican, italian, chinese, japanese, steak grill and so on everything with reservation. Alternatively there is still 2 buffet-restaurant. Here there are different theme nights. The food is always perfectly arranged and was always immediately refilled, if necessary. Cleared only, if no guest more present, otherwise we could food, as much as we wanted. The choice of food in the buffet restaurant for every meal time is terrific. There is something there for any taste and there is every day new to discover and to try. Great! I would particularly like to highlight the 24 december : the restaurant was very nicely decorated with sculptures from eisblöcken, huge chocolate pyramid (chichen itza). Hummer of the finest quality. But also at the other days again and again differently decorated and arranged. A great achievement of the whole staff.

  • Service
    6.0

    The mexicans have a terribly pleasant and friendly nature. Not only in the hotel, but also in the whole country. Nobody is importunate, everyone was friendly. All wishes are met. It speaks in the hotel english. The cleaning of the rooms every day was perfect, the mini bar was always reliable refilled. Even deep at night were still hallways and toilets cleaned, so long entertainment was offered. Really top! The bartender in the white sand lobby are always totally on the ball, advised a and fulfilled also here all wishes, the its is possible.

  • Sport & Entertainment
    6.0

    Beach chairs are probably in every holiday destination reserved... Without words. But there is at any time of the day enough sunbeds, since it features several pools. Also at the beach you could always find a chair. The loungers are tidy and one has the possibility, a large towel hire. Showers and sanitary plants are everywhere at the beach and at the pools and always super maintained. The animation at the pool is not intrusive. The offer is huge (beach volleyball, dance lessons, learn spanish, water polo, knowledge-quiz, snorkelling, and so on)

  • Hotel
    6.0

    The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about.

  • Location
    6.0

    Playa del Carmen is about 25 kilometers away, the airport Cancun 110 kilometer. The extensive beach is for each property easy to reach. Good shopping possibilities in the hotel lobbies (souvenirs, in the evenings always still additional goods, clothes, postcards, sweets, jewelry and so on) Night life is in the hotel offered in the form of super professional shows, disco, a lot of bars, live music (but never whilst sleeping mind) and even a shuttle service to Playa del Carmen to coco bongo (disco). We didn't go on any excursions, since we from the Yucatan-trip came. Only a few kilometers away to akumal to the beach we are with the collectivo (20 pesos) risks, to the turtles to snorkel, which we found. Everything is easy. We were also have the many free current animals on the complex pleased. Not to forget the beautiful pelicans in the sea.

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Claudia
After 3 time palladium never again

  • 3.7 / 6

  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
The hotel is as described in the catalogue. read more
  • Room
    3.0

    The jacuzzi is next to the bed. Is a matter of taste. Shower and toilet are divided by a glass door and are located in the same room. That a room was missing, we found it very badly soundproofed.

  • Gastronomy
    4.0

    The choice is large and there is something for everyone. There the complex very big is and lots of people christmas were there was the buffet-restaurant kabbah crowded. On christmas eve we could us at the table not maintained, since the noise level was so high as in a train station.

  • Service
    3.0

    We were to the 3'. On the complex. We were this time very dissapointed. Unfortunately, before christmas the service very suffered, since many vacationers were there. Lunch in the pool-restaurant Azul, were the tables full of dirty dishes. As no table was free, we have to totally dirty table set. After half an hour was nothing happened. We and many other then the table itself cleared up with the lunch can start. Staff was here but served we were not. So we were not used to from the palladium.

  • Sport & Entertainment
    4.0

    The beach is only in the kantenah fantastic. There can one also without bath shoes into the sea go.

  • Hotel
    4.0

    The hotel is as described in the catalogue.

  • Location
    4.0

    The distance to the airport is about 1,5 hours.

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Katia
Dream holiday in a dreamland

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go! read more
  • Room
    5.0

    There is huge room, we booked a junior suite! Great large wardrobe large bathroom with shower and jacuzzi tub! Always everything very clean, towels every day fresh, linen every 3. day. The rooms are although not the newest and a little noisy but that didn't bother us because the cleanliness fits!

  • Gastronomy
    6.0

    The complex is from 4 hotels and there are 22 bars, 2 buffet-style restaurant and 8 a la carte restaurants! Really great we found the one in the buffet-style restaurant a table assigned gets the then not from other guests was occupied, we could always together to the buffet and then were not our drinks was cleared or other sat as it often in other hotels happens! In the buffet restaurant, as well as in the a la carte restaurants the food was fantastic something for everyone! What's also worth mentioning is for the reservation of the alla carte restaurants not in the morning in a queue to for the next evening place to get, but just go where you want and then either get a table or a pipsgerät with get and then as soon as the table vibrates the device or glows red and then you can go back to the restaurant and sit down! I am always thrilled about it!

  • Service
    6.0

    The mexicans are a very friendly and very courteous people, they are all very pleasant even if you you don't at the start with tips smothered! We had us with the waiter Luis in the lobby bar very well understood he was always in a good mood and were never in the dry abandon.

  • Sport & Entertainment
    6.0

    Beach very nice and you can also great walking, you can not everywhere into the sea go, because the corals the part to to the beach but a few steps to the left or right and you can use the clear turquoise sea dip! There are 2 swimming pools including children use and 1 adult pool where you from 18 great pool chairs with cushions and drinks at the pool chair gets! It is for all sufficient capacity at the beach and at the pools so you need not at 6 o'clock in the morning with the towel to reserves to walk!

  • Hotel
    6.0

    Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go!

  • Location
    4.0

    The hotel is located approximately 90 minutes away from the airport, to the next town Playa del Carmen you can travel approximately 30 minutes and to Tulum about 25 minutes you can easily with the public transportation the places, one goes simply onto the street and already is a collectivo (kl bus circa 10 places) on, you pay for to Playa del Carmen as well as to Tulum 35 pesos! Also taxis is not a problem you can from the reception from call them, costs circa 20 Dollar for 20 kilometer. otherwise nearby there is nothing no shopping possibilities or bars!

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Ruwen
Great hotel

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Other stay
  • August 2012
Very big, but nevertheless never crowded. No notorious loungers tourist, which disturbed, since more than enough chairs available were. read more
  • Room
    6.0

    Great room with a view of the garden ( waterfront view from the 3rd floor). All junior suites with jacuzzi, a large bathroom with massive mirrors, daily filled mini bar the all inclusive is, coffee machine, safe, telephone) Cleaned daily, selection of special pillows (for rent), still relatively new. On the whole area was the outside area constantly updating and so it is with the rooms. Smaller repairs a disturb you can also directly on a small sign on the door the subject (but it was only during of the airconditioning necessary once and was immediately dealt with)

  • Gastronomy
    6.0

    Rich selection, varied, super bars with brands alcohol, the included and super cocktails, the taste of the mexican sometimes a bit too sweet can miss. But the best part is, that I have ever in a hotel got. Various à la carte restaurant also recommendable are. Were in the brazilian and japanese!

  • Service
    6.0

    Helpful, friendly! With a few a few words in spanish, one each for smile;-)

  • Sport & Entertainment
    5.0

    Bountiful sporting activities throughout the hotel. Kayak, snorkeling, shops ( tequileria, internet in the lobby. The catamaran is free, but there is a course required, the 40 American Dollar costs and at best a 4. tel hour, which nowhere mentioned

  • Hotel
    6.0

    Very big, but nevertheless never crowded. No notorious loungers tourist, which disturbed, since more than enough chairs available were.

  • Location
    5.0

    Very peaceful location surrounded of mangroves (therefore stechmückenmittel duty, especially evenings). 30 kilometer until Tulum/ Playa del Carmen

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Nicole
Hotel review Grand Palladium white sand Resort

  • 4.3 / 6

  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • July 2012
Mexico is a great destination and, in particular, the peninsula Yucatan is very safe and always worth a trip. For Europeans are akumal and Tulum very nice, while Cancun rather for the Americans is interesting. The hotel we would possibly. Book again, as long as with of the child care a clear improvement and you with complaints better handle. My e-year old, mentally disabled daughter was not at all comfortable in of the child care 'the Racoons ', as there were almost only Spanish spoken is (English moderate and German not at all!),- in addition, that there were only ... little motivated staff works, which any Expertise for the child care missing (work there architects! And very young staff, which still no children has). A advisor has my daughter very roughly arm held, as they did not understand what you want from your wanted. Really not recommendable. My complaint was not dealt with and an apology, there was also not. For a five-star hotel a absolute no-go! read more
  • Room
    4.5
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    5.0
  • Gastronomy
    5.5
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    2.8
    Competence (handling complaints)
    1.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    2.0
  • Sport & Entertainment
    4.0
    Quality of the beach
    5.0
    Overall condition of the pool area
    5.0
    Child care or playground
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    4.0
    Family friendliness
    4.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    1.0
  • Location
    5.0
    Proximity to shopping areas
    4.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Yvonne
Beautiful, extensive hotel with certain extras

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2012
The hotel is huge and consists of several hotel complexes, the one with exception the royal suites all share and explore can. The garden and the resort itself are well maintained and through the mangroves very nice' mexican' laid out. End of June / beginning August was the guest structure mainly american, canadian and spanish. read more
  • Room
    6.0

    Our junior suite was great and cleaned daily. Towels were changed daily. Even without tip you get sweet towel-bugs :-)

  • Gastronomy
    5.0

    There are several à la carte restaurant, as well as countless buffet-style restaurant and bars ( please follow the different opening times of the individual hotel complexes). As already mentioned, we were already several times in the grand palladium bavarao in Punta Cana and we must unfortunately say, that buffet restaurant ( different topics in the week) just not convinced us, so that we actually every evening one of the many à la carte restaurant visited. Choice and quality of the food in the restaurants was for us top. The cocktails at the bars were also very tasty, but you different barkeeper also the same drink in different variants has been received. The cocktail menu but slick expanded ;-) Is very recommendable also the coffee-offer in Hemingway-bar, the however unfortunately only at o'clock was open. Also the offer the sports bar has in comparison to Punta Cana uS unfortunately no that convinced.

  • Service
    5.0

    The staff and also the service was good. Perhaps not outstanding but hello it is on vacation and has time 5 minutes longer to wait. With English, hands and feet and a few spanish word you can wonderful -the records, for us at least, a vacation but also from - other countries, cultures and languages.

  • Sport & Entertainment
    5.0

    Surprisingly were always enough loungers - no matter what time of day - available. So no annoying practice of emergencies, what we found pleasant. Particularly worthy of mention the adultpools -this peace and the relaxation factor was for us simply great. The sporting activities is more than enough and also the fitness studio is relatively quite modern and offers next to devices, stamina a classroom (offered for example Zumba and aerobics

  • Hotel
    5.0

    The hotel is huge and consists of several hotel complexes, the one with exception the royal suites all share and explore can. The garden and the resort itself are well maintained and through the mangroves very nice' mexican' laid out. End of June / beginning August was the guest structure mainly american, canadian and spanish.

  • Location
    5.0

    The shuttle from the airport was with about 90 minutes after a -hour flight a bit long :-) but well worth it. The beach is very beautiful and not so crowded, like for instance in Punta Cana, however because of the lots of stones only in some places were really attractive for swimming and sun. For shopping is the next larger city' Playa del Carmen', which you easily on own fist with the collective, the directly on the street in front of the hotel hold (we didn't more than 10 minutes each waited ) explore can. The wal mart must be seen! The drive with the collective costs per person circa 3,50 American Dollar. Furthermore will, of course, countless excursions from the particular tour operators offered. Priority are probably the 'parks' in the surroundings, which we however because of the really high prices not visited.

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Brunno
Dream vacation to round trip

  • 5.5 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2012
We were after a great round trip in a junior suite with 52 square meters very good. The service was perfect. The choice of food in the restaurants and the buffets was excellent. It was easily in the 8 restaurants to get a table. The hotel lies however in the middle of nowhere and it is a bit of a problem getting away. Apart from taxis, there are Kollektivos on you at the street have to wait and then not always until exactly the desired destination drive. The tour operator offer relatively expensive excursions at. The hotel complex consists of ... altogether 4 hotels with separate adjoining lobbies on a massive Premises with long beachfront and massive pools. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    4.0
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    2.0
    Other leisure activities available
    5.0
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Gabriele
Dream vacation!

  • 5.1 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2012
A truly wonderful and relaxing vacation. After a one-week round trip we had for 2 weeks a Mayan suite in the royal area. Just perfect! If possible definitely book. The service of the staff excellent ( many thanks Alberto ). The restaurants all good to very good ( exception Chinese-goes in our opinion not at all). We stayed in the white Sands royal area. Very elegant hotel, super clean Toilets. Madly friendly staff. We were all around just happy and satisfied. Only the beach situation is to complain about. Steep sloping sandy beach. Into the water best only with bathing ... shoes. Swimming is actually not at all. Too shallow. The facilities for the Royals at the beach are although it is very nice (service perfect ). However here only at 8:30 Clock cleaned and swept. It takes sometimes until 11:00 o'clock. The young man is loud and rude (the only). The beach chairs were not at all. Billets hard and without cushions. The normal sun Lounger reasonable More peace you also at the beach, because you are not constantly with any music blaring (is the royal area). To make pools such loud music, that almost the ears. The you could hear depending on the wind direction, Miles. Despite complaints was the however not better. But we didn't really to moan. Was unique. Really beautiful and maintained complex. Very spacious, therefore the many guests not at all. The spa is unique. About 5000 square meters wellness Oasis. Definitely ausprobieben. With the travel guide thomas Cook we were not happy at all. We got not even a Rückreiseinfo. Had to take care of. That is unacceptable! However the journey was here opposite the TUI CIRCA 600. 00 euros per person cheaper. Since you have to make cuts. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    4.5
    Quality of the beach
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    3.0
    Distance to the beach
    3.0
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Susann & Fritz
The next time 3 weeks

  • 5.3 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
The entire area consists of 5 hotels, we were in the royal area (only for adults) untergebraucht. The rooms were - as we the royal areas this hotelkesse are used to - very big and absolutely comfortable. Shower and toilet separated, however only by a glass door from the living room separately. You should also know very well. The cleanliness was exemplary. Despite high humidity i have no mold discovered. Yes, the rooms are badly soundproofed, but in the royal area we had no noise. The guests the entire area come from Amerika, Canada, Spain, Germany, Argentina, uk and Russia. ... Very bund mixed age structure. From young to old, by loudly until silent. However the area is large enough, that something for everyone is, of parties-to quiet zones. In the royal area were really very many germans. read more
  • Room
    6.0

    The rooms are big. Furniture absolutely sufficient. In the royal area is the terrace with jacuzzi and loungers equipped. Coffee machine, safe available. Everything was clean and it didn't look old.

  • Gastronomy
    6.0

    There is very lots of restaurants (italian, japanese and so on), i know not any more so exactly how many. Furthermore also buffet-style restaurant. The royal area had a extra restaurant, le jardin. We really have tried them all. Even if some not our taste, so were all good to very good. The service was mostly reasonable. Unless, a restaurant was overbooked, then it was a little younger and above. That came because of a spontaneous wedding but only once with us before. For breakfast we found le jardin somewhat ' narrow stocked ', especially if customers through the royal field and then for breakfast have been invited to attend. This has in our opinion over hand, so fast could then not at all the small buffet 's are after-put. We then went into one of the buffet-style restaurant gone, a great selection of all had. Altogether very tasty. The cleanliness was good. We had no complaints whatsoever. Of course one saw, if someone at the table sat. But it was quickly a new tablecloth was presented. If not equal to rush hours the coffee cups on the table were, we even itself took some. The staff were friendly. We have also tip given, in the restaurants exactly like at the bar or for the cleaning lady. But we had not the impression, that it expects from us.

  • Service
    5.0

    The staff were too many very friendly. The royal area had each building a private butler/in, the guests helpful with reservations in the restaurant or other things help should be. I say '... Should be ', because we our only very rarely seen. The palladium Punta Cana (cathedral. Republic ) much better folded. But we have all of our front desk clear up may and there was always friendly and helpful. All speak good english. We also, so we had no problems. Only in the spa area should the reception in its friendliness work. But also only the reception. Apart from that is the whole spa area just very beautifully designed. I myself have also massages and was satisfied. So just watch, even if you nothing want to take. Complaints we had altogether no.

  • Sport & Entertainment
    4.0

    At the large pools there was a lot of animation, accordingly there was also the audience (the younger generation). We older and at the beach for the royal area retracted. It was quiet there and we were greeted by our fernanda spoiled. Big compliment: this woman always had a super mood. Loungers were at the pools and also beaches sufficiently available. In the last february -week the royal area was a bit full, and so it could happen, that no beach bettoli was more free. But also so that we could good life. A beach chair there was always with umbrella. Showers were also on the beaches available. The beach itself is nice, but in the water it is often rocky. Also it was windy and there was seaweed washed ashore. Apart from that was the water lovely especially the beautiful fish, the vacationers with a little bread persuaded.

  • Hotel
    6.0

    The entire area consists of 5 hotels, we were in the royal area (only for adults) untergebraucht. The rooms were - as we the royal areas this hotelkesse are used to - very big and absolutely comfortable. Shower and toilet separated, however only by a glass door from the living room separately. You should also know very well. The cleanliness was exemplary. Despite high humidity i have no mold discovered. Yes, the rooms are badly soundproofed, but in the royal area we had no noise. The guests the entire area come from Amerika, Canada, Spain, Germany, Argentina, uk and Russia. Very bund mixed age structure. From young to old, by loudly until silent. However the area is large enough, that something for everyone is, of parties-to quiet zones. In the royal area were really very many germans.

  • Location
    5.0

    The hotel is a good driving lesson from the airport Cancun and of course directly at the beach. By the size of the area we had to however, the royal -beach to come, right on the other end. With bobby cars, and other vehicles however not a problem. And if no ride came, we are and have walked the great vegetation and enjoyed the animals. Entertainment in the evening the hotel offers plentiful, from live music about shows and disco. There are shops also in the hotel complex, however very expensive. We were in Playa del Carmen for shopping. There were plenty possibilities. We have also good, you can also outside of the complex good and safe move. Excursions there are plentiful. Recommendation: valladolid, very nice old colonial city. Also we have wonderful and was amazed at how light, how cheap you could go shopping.

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Anke & Daniel
The second time here and again fantastic!

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
We were already the second time in this complex. This time we had a suite in the royal area. The rooms are big enough with good furniture. However the 'bathroom' is a bit of getting used to, as it is a open area is. On the whole we can only positive reports. This complex is simply a dream and worth seeing. ( lots of animals and wonderful plants) the staff are always friendly been. Food and drinks are varied and very good. Whoever complained here, is probably always something. We will definitely stay here again. read more
  • Room
    5.8
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Rifat
holidays in paradise

  • 5.7 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • February 2012
very nice vacation. We had a junior suite in the white Sands. It is a massive area with 5 hotels, as you walk a few kilometers. Does this however well, because it's very much eats in this great Offered. There are lots of restaurants available, especially recommended the 8 a la carte. the long flight in a very bad Condor team, will never again with this Fluganbieter travel, hardly place, very tight and so on I would go back to Mexico travel. recommended are coba, Tulum and Chichen Itza to visit, very nice Mayan Ruins. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.7
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    5.0
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Christian
super, sun, beach, really a paradise!

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • February 2012
We were 2 weeks there, we could really relax! the hotel, or the hotels, were 5 in a, simply a paradise, the food a dream, tastes are different, but you could always find something, we were only à-la-carte to eat, only on arrival, we were buffet, so can just say that was very, very good! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Gerhard
mass processing on middle level

  • 2.7 / 6

  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • January 2012
the complex does not in all respects of what the brochure promises. The rooms are urgently in need of renovation. The inventory shows obvious signs of wear -Lampshades were broken, wall mirror falls down and is rusty, door fittings rusty. Cupboard door pinches. Patio door broken. The complex is very green however very large, too big. The Mass of the guests notices one at the latest by the pool and for the food. The dining areas have the charm a station concourse. Shouting children sounds like a loudspeaker. The cushions were very dirty and the chairs even glue fallen to ... the hands. The staff are however very friendly. the worst the advertised beach. This has the esprochenen white sand, but who preferred swimming in the sea was hard disappointed read more
  • Room
    2.0

    urgently renov. -needy. Rosr to the fittings the Türn and furniture. Lamp and cupboard door broken.

  • Gastronomy
    2.0

    Was bad the fact that you in the evening for the restaurant reserve could. If we oppose 19,30 a restaurant visit wanted we were with a waiting time from 1-1 H. confronted.

  • Service
    3.0

    the staff are very friendly. The rooms are moderate cleaned, no matter, whether with or without tips. Towels were generally incomplete

  • Sport & Entertainment
    4.0

    There is something for everyone offered, if one belustigen wants to leave.

  • Hotel
    3.0

    the complex does not in all respects of what the brochure promises. The rooms are urgently in need of renovation. The inventory shows obvious signs of wear -Lampshades were broken, wall mirror falls down and is rusty, door fittings rusty... Cupboard door pinches. Patio door broken. The complex is very green however very large, too big. The Mass of the guests notices one at the latest by the pool and for the food. The dining areas have the charm a station concourse. Shouting children sounds like a loudspeaker. The cushions were very dirty and the chairs even glue fallen to the hands. The staff are however very friendly. the worst the advertised beach. This has the esprochenen white sand, but who preferred swimming in the sea was hard disappointed

  • Location
    2.0

    the beach has the promise of white sand, but who preferred the sea bathing at the noise the Americans by the pool to escape will disappointed. The transition from the beach to the sea is full of rocks. In the water even many reefs. There is only one spot where you are reasonably stonefree bathe can. But also here you should urgently bathing shoes dress. the hotel lies somewhat aside. We had a rental car taken and on own fist toured. Go to the concierge Karsten the gives you a few good tips.

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Perusquia
Ubicado cerca de atracciones turisticas

  • 5.8 / 6

  • Recommended hotel
  • Families
  • Beach holiday
  • January 2012
El Hotel esta muy bien ubicado cerca de las atracciones de Xhel-Ha Xcaret y Tulum asi como la salida a la ruta de las piramides de Chichen-Itza. El hotel tiene una excelente distribución con parques y corredores en medio de la naturaleza, la playa es desafortunadamente no muy agradable ya que hay muchas rocas y para ninos es un poco peligrosa pues pueden lastimarse los pies. Por lo demas las instalaciones en si del hotel son exclelentes, hay un Catamaran que es muy disfrutado por los ninos y viajes pequenos en canoas (en el lago interno del hotel). La comida ... excelente. Aconsejaria se usaran coches electricos para transportar tanto equipaje como huespedes en las inmediaciones del Hotel. Un hotel para toda la familia!! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.8
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Child care or playground
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
  • Location
    5.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Damaris
Absolutely recommendable hotel

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2011
We stayed in a junior suite royal. The rooms are very thin but we had on our trip through Yucatan, before the seaside holiday, most hotels were also very badly soundproofed. This is probably due to the architecture. Those who wish to avoid the Maja suites can book. These are individually standing bungalows. The hotel offers a lot of variety and size of the specific service in the royal area You can also good retreat. read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.8
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.7
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
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Michèle
great holiday in excellent hotel

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2011
The hotel area was very large. You can reach everything on foot or use the shuttle service. The food was delicious (we tried both à la carte restaurants as well as the buffet restaurants) and well stocked. The rooms were nice and clean. The staff are very nice and helpful. The beach is nice, some rocky, but there are also many sandy Bodies. Snorkeling on the beach is possible, you can see some really great fish. At the pools every day entertainment, if you want to use, it was offered a lot. Wireless Internet is available free of charge in ... the lobby and at the beach bar. Wireless Internet in the room Punta Emilia is liable to pay the costs. The trip to Tulum we have done on your own with the collectivo, cost about 30 pesos per person unfortunately we had with the weather was a bit bad luck (Hurricane warning, rain), had lovely sunny days. However, we were always well cared for and well informed (State hurricane evacuation and, where appropriate). The dollar not gladly seen, rather pesos change or pay with euros. All in all a great great holiday in an exquisitely hotel-absolutely recommendable! read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.8
    Proximity to shopping areas
    5.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Sarah
Incredibly impressive hotel complex

  • 5.8 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • October 2011
We have never stayed in such a lovely area used. The whole complex is very naturally developed. One has the feeling through the middle of the jungle to walk. The area is a river. Furthermore you will find enclosure with crocodiles (very well protected) and Flamingos. The hotel is very maintained( everywhere one sees gardener). We were on our honeymoon and had a royal junior suite, which I to anyone other would recommend, since the' extra charge' it is very low and very lots of extras get. At guests were as especially Americans, Canadians and Spanish. Also other European Nations ... were represented, but rather a few. Of the structure were the guests time couples, time family, just everything available and the age also everything was represented. This mixed clientele was very pleasant. read more
  • Room
    6.0

    We had a royal junior suite. What can I say: about 40 square meters, shower, view of the sea and on the balcony a jacuzzi. The mini bar was replenished daily free of charge. It was so great. As already mentioned, for cleanliness is respected.

  • Gastronomy
    6.0

    The whole complex has about 30 restaurants and bars. No matter whether for example in the part of white sand or Rivera has been posted, you can all use. There is an à la carte and buffet- restaurants the Oriental kitchen, on the Mexican, Italian, asian, Japanese, mediterranean... Simply everything. We have some restaurants visited and in any individual it was really delicious. The offer is so plentiful and everything was very fresh. Sometimes there was also show cooking. The breakfast you can also in these various restaurants and whether you friend American Variant or rather on toast is, it is totally complete and leave nothing to be desired. Definitely the even squeezed juices try. Very pleasant also, that only all inclusive is, that is to say on the whole area one needed no cash (the beach not), unless you want tip give.

  • Service
    6.0

    The staff are extremely nice, accommodating and attempted also to speak German. In any case but you get along with English and Spanish everywhere navigate. The rooms were cleaned daily and the beds changed. Everything was always tippi toppi. Laundry could be used for payment use( price normal). You get everything very tidy back. We had the royal package, there was a 24 h room service free with inside. Was already fun, sometimes so spoil to leave. The complex is itself very big and spacious. But noise or annoying tourists no trace, as the accommodations are individually and only approximately 20 rooms included. From A to B to come, there is several Buggies on the area, a free ride around (also to the beach, if 10 minutes walk too far are).

  • Sport & Entertainment
    0

    There is a fitness center and outside lots of possibilities already on the complex ( miniature golf, Football, archery,...). But we didn't use it. At the beach one can drive jet ski, windsurfing and snorkeling. The pools are very clean (in the large gives it directly inside a pool bar). You have locally some shops for jewelry, Souvenirs, but nothing special.

  • Hotel
    6.0

    We have never stayed in such a lovely area used. The whole complex is very naturally developed. One has the feeling through the middle of the jungle to walk. The area is a river. Furthermore you will find enclosure with crocodiles (very well protected) and Flamingos. The hotel is very maintained( everywhere one sees gardener). We were on our honeymoon and had a royal junior suite, which I to anyone other would recommend, since the' extra charge' it is very low and very lots of extras get. At guests were as especially Americans, Canadians and Spanish. Also other European Nations were represented, but rather a few. Of the structure were the guests time couples, time family, just everything available and the age also everything was represented. This mixed clientele was very pleasant.

  • Location
    5.0

    The hotel lies about one and a half hours from the airport Cancun. The streets are very well-built. The complex itself is directly at the wonderful sandy beach location. The water was turquoise blue and one can meter far in the depth look. About 50 meters into the water inside you snorkeling. Here there are 2 bars, the snacks offer. The town of Playa del Carmen isn't far away. There in the center (fifth avenue), there are several shops, restaurants, bars..., a beautiful shopping Mile directly at the beach location. Apart from that one reaches also quite fast Tulum (Maya-Tempel) or a large reef snorkeling. If you want something really great undertake would, after Xel-ha drive. There is a natural waterpark, in which you actively move can( snorkeling is excellent) or cliff jumping, with large Schlachringen a shallow river along. It was unique and will long be remembered.

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Katrin
Great hotel at the Riviera Maya

  • 5.2 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2011
A great hotel, the 'sister hotel' to a large tropical garden is. Our room was huge, the bathroom as well as, cleanliness great. The food is very varied and good. Full marks for the dreamlike beach, the great water and value. All together: really recommendable. read more
  • Room
    5.8
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    4.4
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    5.0
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Petra
super great a dream come true.

  • 5.9 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2011
We had booked the royal suites, it really is great. It left nothing to be desired all in all-inclusive costs. This is one of the best hotels we have ever stayed in. Many restaurants which were very good, several pools there was something for everyone. We would again at any time in this hotel, good places to shop excellent! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    6.0
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    6.0
  • Sport & Entertainment
    6.0
    Quality of the beach
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    6.0
    Family friendliness
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Location
    5.2
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
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Markus
Dream holiday on the white sandy beach

  • 5.4 / 6

  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • September 2011
We stayed in the white sand a real dream spent. The rooms are huge, cleanliness was great the beach was Snow white and you can always find a spot under the palm trees, where you-despite the size of the complex-undisturbed. The food is it is not quite as good as six years ago, but nevertheless we would still a '2' therefor enter. Last, but not least: the great possibilities for excursions (Zenoten, zip line) reminders for life! read more
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Entertainment
    5.3
    Quality of the beach
    6.0
    Overall condition of the pool area
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    4.8
    Proximity to shopping areas
    3.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    3.0
    Other leisure activities available
    6.0
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