Hotel Grand Palladium White Sand Resort & Spa(5 stars)

Carretera Chetumal-Cancun Km. 256-1, Building 4 77710 Akumal/ Riviera Maya, Quintana Roo View on map

Average rating

222 hotel reviews

    Rating by categories

  • Hotel in general
    5.3
  • Room
    5.2
  • Service
    4.9
  • Location
    5.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.3
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Mark
Mexico at its best
  • Recommended hotel
  • Friends
  • Beach holiday
  • May 2014
First time to Mexico. Beautiful hotel, however, room was not ready at check in. Had to wait till 700pm for our room. When recieved our room was very delighted with the size and cleanliness. TV in room is an embarrasment to the establishment[tube style] and no clock radio. Pretty cheap. The resort is huge, actually a little to big. Need to take shuttle to everything unless u like to do long walks in stiffling heat. Weather was awesome. Beach was not great as lots of rocks. Only one area for swimming and got pretty crowded. All in all had a ... great time. Wish food was better and staff more friendly. In the Dominican, staff was much more friendly and accomodating.MW read hotel review
  • Room
    5.3
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
    Size of the room
    6.0
  • Gastronomy
    5.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    4.0
  • Service
    3.0
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    4.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    4.0
    Quality of the beach
    3.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.5
    Family friendliness
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Location
    4.6
    Proximity to shopping areas
    4.0
    Distance to the beach
    4.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    4.0
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Carlos
Magical stay!
  • Recommended hotel
  • Couples
  • Beach holiday
  • May 2014
A really nice hotel in a huge area of 75% jungle with lots of animals and vegetation, in which the staff makes you feel at home. White sand relaxing beaches in the best environment!! read hotel review
  • Room
    6.0

    Huge room with jacuzzi, nice views, settled in small villas with little flats of two floors each. The clean service very efficient and punctual. Everyday you normally find a different animal towels-made on the bed.

  • Gastronomy
    6.0

    Excellent food and drinks, REAL everything included!! Even you can dinner in a different thematic restaurant every night(there are 11 at all)!!

  • Service
    6.0

    Staff are like members of your own family!! Everybody makes you feel like at home, but in a paradise!!

  • Sport & Leisure
    6.0

    Excellent!! A lot of choices about sports and entertainment, they have like a small sports complex, and many different pools with jacuzzis and bar inside, even only for adults!!

  • Hotel
    6.0

    A really nice hotel in a huge area of 75% jungle with lots of animals and vegetation, in which the staff makes you feel at home. White sand relaxing beaches in the best environment!!

  • Location
    6.0

    The best hotel located in Riviera Maya, excellent according quality and prices.

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Äna
Very nice beach holiday
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • March 2014
Very nice, large hotel. One can only agree with the good reviews. The distance to the beach was optimal and there were always free beach chairs available. The theme restaurants, especially the steakhouse, mexican and japanese, were really good. Excursions with Aledia tours highly recommended. read hotel review
  • Room
    5.5
    Size of the bathroom
    6.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Variety of food and drinks
    6.0
  • Service
    5.3
    Competence (handling complaints)
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    5.0
  • Sport & Leisure
    5.7
    Quality of the beach
    5.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Location
    5.7
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    5.0
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Ralf
Disappointment! 96% recommendation not suitable!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • February 2014
The plants is a huge complex from different hotels. Between the individual hotel shuttles or the partially even covered paths (much to recommend with tornado and extreme sun) use, for a constitutional. There were mainly americans and canadians in the hotel, spanish speaking guests, a few russians a few germans. Age structure mixed. Not too many kids. The complex was located directly on the beach. Distance to the airport took cun about 1:20 a. m. with a private transfer. read hotel review
  • Room
    4.0

    We had a junior suite. Rooms about 45-50 m2 large. A bit old, but ok. The tv was not to use. Half of the 40 channels was not programmed or the bad front desk. Remote control broken or battery. The bed was very uncomfortable, inter alia, because of the latex cushions under the bedding.

  • Gastronomy
    3.0

    The buffet restaurants were a big disappointment. The lunch buffet was 10 days at the piece of identical. The abemdessen buffet is not recommended and tasted rather bad. In the evening are therefore also few guests at the buffet. It always happens, that you empty containers in full buffet finds, the not refilled are. Already in the morning at the beginning of the breakfast service were the tablecloths were dirty. The lunch buffet we had frühstückskrümmel on the table cloths, which also not ironed were. The circa 8 à la carte restaurants are rather good. The problem, that it except for premiumgäste no possibility to book there. This means the hauptessenzeiten (between 19:00 until 8:30 p. m.) very long waiting periods up to 90 minutes to be seated at a table, after you have to line up must, in order to order a table. Two restaurants one can reserve: the japanese restaurant and the seafood/fish restaurant, which is excellent. But the concierge only a day in advance again in the morning from 8:00 a. m. up to 30 minutes in line to arrival. Not recommended : Hotel Bamboo restaurant: chinese, the mexican beverage choices. The other restaurants were good.

  • Service
    3.0

    The staff spoke almost no english, but due to the guest structure surprised. This particularly applies to the service staff to, which was' standard phrases' can. But queries can unfortunately almost not reply. The friendliness of the staff was average. Particularly courteous service you only with a little luck.

  • Sport & Leisure
    0
  • Hotel
    4.0

    The plants is a huge complex from different hotels. Between the individual hotel shuttles or the partially even covered paths (much to recommend with tornado and extreme sun) use, for a constitutional. There were mainly americans and canadians in the hotel, spanish speaking guests, a few russians a few germans. Age structure mixed. Not too many kids. The complex was located directly on the beach. Distance to the airport took cun about 1:20 a. m. with a private transfer.

  • Location
    4.0

    Between Playa del Carmen and akumal. Weather is more for akumal to, if in Playa del Carmen more clouds to see. Since we only were in the area, the surrounding area not evaluate. The complex is however outside from the nearest city and is with a by train distance. Destination such as Tulum however in the surrounding area.

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Marilynn
Mostly wonderful
  • Recommended hotel
  • Friends
  • Beach holiday
  • February 2014
The room A/C did not seem to take the humidity out of the air. Although comfortable, material felt damp. The night of Feb. 4th at ate at the Brazilian restaurant. I woke up through the night and got sick. I had several more bouts of vomiting until noon. One other person, who ate at the restaurant that night, reported she got sick as well. read hotel review
  • Room
    5.0

    Nice size room but the A/C did not seem to remove the dampness in the room.

  • Gastronomy
    4.0

    It was spoiled for me when I got food poisoning. I was, at least, on of two in our group that experienced this. If this had not happened, I would be praising the quality of food / cafeterias / restaurants.

  • Service
    4.0

    Very helpful staff and seemed focused on your satisfaction.

  • Sport & Leisure
    5.0

    Pools were beautiful and lots of leisure activities or excursions to participate in.

  • Hotel
    5.0

    The room A/C did not seem to take the humidity out of the air. Although comfortable, material felt damp. The night of Feb. 4th at ate at the Brazilian restaurant. I woke up through the night and got sick. I had several more bouts of vomiting until noon. One other person, who ate at the restaurant that night, reported she got sick as well.

  • Location
    6.0

    Beautiful beach / area. It is an hour bus ride from the Cancun airport.

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Ramona
Holiday on a dream beach.
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • November 2013
The plant with altogether 5 hotel is huge with many palm trees, lots of animals, and a magnificent beach. read hotel review
  • Room
    4.0

    The rooms are large and well equipped. Although the furniture is old and the cushions bit shabby. For t-shirts, inter alia, the possibilities of the accommodation very low.

  • Gastronomy
    6.0

    The quality of the food was super. There was something for everyone and a lot was fresh to order before the eyes of the guests prepared. Whoever complained here, not that is genuinly to be helped. The drinks were also delicious, and really all inclusive.

  • Service
    4.0

    The service is a bit patchy. At the buffet you will, for example, of noemi very courteously. Others are unfortunately not sunday The lobby bar is not recommended. As you after desire and mood served. The lagunabar is the opposite. We were served always very fast and friendly. We would also like to still ariel mention. He has our room cleaned and every 2. day a nice hand towel animal or flower built. Thank you once again.

  • Sport & Leisure
    6.0

    We didn't use the entertainment. The beach is as an advertising film, white sand and turquoise clear water. Free beach chairs we always found.

  • Hotel
    6.0

    The plant with altogether 5 hotel is huge with many palm trees, lots of animals, and a magnificent beach.

  • Location
    6.0

    The transfer from the airport took about 1.5 hours, Playa del Carmen is a half-hour away. In the neighborhood is nothing, the you know and the hotel offers everything you need for a relaxing holiday.

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Mario
Huge great area.
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2013
The room was large, good condition, jacuzzi right in the room and always clean! The hotel itself is brilliant very large area! Very many americans, very little austrian german and swiss. read hotel review
  • Room
    6.0

    Huge with jacuzzi just cool Minibar was always full, balcony for sunset, the furniture was already a bit older but it doesn't matter. Tv in short deutschewelle is the worst channels of the world, there is only one german-language transmitter but that is no matter men is not here to fernschauen! And always very clean, a compliment the cleaning staff.

  • Gastronomy
    6.0

    Buffet was great, very varied fish, beef, pork, seafood simply everything your heart desires! Cocktails in all variations! Very clean everywhere. You need no tip you will like every other friendly and helpful treated!

  • Service
    6.0

    One spoke spanish or english in the hotel with german one comes not very far. The room was always tidy and cleaned, the maid service was very friendly and each day something else invented!

  • Sport & Leisure
    6.0

    Beach was lovely, you don't need to reserve a lot of beach chairs, only relax under the palm trees! At the pool the same as at the beach only the whole day music and something played or dancing, very maintenance sam and merrily very comfortable

  • Hotel
    6.0

    The room was large, good condition, jacuzzi right in the room and always clean! The hotel itself is brilliant very large area! Very many americans, very little austrian german and swiss.

  • Location
    6.0

    The drive to the hotel was an adventure, a lot of police on the road and very many potholes. From the room to the beach three minutes walk away, through the jungle to the beach everywhere in the area are paths through the jungle to the lobby, pool or beach! Directly before the hotel a bus stop is very pleasant for itself to make excursions or to go shopping!

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Rolf
Mix of 5 stars hotel and theme park
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • October 2013
The complex (gem information of employees: with 3200 beds and approximately 1500 employees in total palladium complex) is very large and spacious and is located on the main road outside of akumal, on the way between tulum and playa del carmen. We had the first two weeks a junior - the last (3) a suite. Wi-fi (with interruption in storms) in all lobbies and at the beach bar / à-la-carte-restaurant punta emilia - surcharge also in the room. The hotel area is really fantastic - a mix between 5 stars hotel and theme park. In some places you can see ... the complex age (questionable the crocodile park). All inclusive is here really 'all inclusive' = food and drinks (except for a bottle of wine costed in order in the restaurants) after desire and mood - during 24 hours. To the meal one gets good tageswein (red and weisswein from spain or chile) - you just have to ask. The flora and fauna in the hotel are fantastic. There are many wild animals to see. We were in the off season and had three weeks of great weather. read hotel review
  • Room
    5.0

    Junior suite: Well-equipped room with rather outdated tv (one german-language transmitter = dw), which partly did not work. The mini bar was great! Suite: Very large room with two balconies and two tvs (one did not work the whole week). In both rooms we had a jacuzzi, which we but another travel gladly would refrain. The shower was very roomy.

  • Gastronomy
    6.0

    The gastronomiebetrie all hotels are really spectacular. Our favorites were the restaurants, el dorado (necessarily filet mignon food) and mare nostrum (necessarily pfeffer steak food). The buffet-style restaurant were super. We used in the evening also often the buffet kabah, which was daily another issue had (spanish, mexican, fish...). Besides that, there was always a mexican and italian corner. The breakfast buffet in all restaurants offers a huge selection. Our favourite bar was the the salt water pool. The two waiters' ernesto 'and' demetrio ' are very caring and always friendly. After three weeks we had enough of the daily same, played chill-out cd. A shame was not occasionally on salsa or local music rearranged.

  • Service
    5.0

    The service in the hotel is generally good-very good. The room service in the house number 54 (junior suite) was rather moderate. A repaired lack, has nothing else worked. This is probably due to the motivation of the chambermaid (gabriela) due), which despite tips in the three weeks never substantially improved.

  • Sport & Leisure
    5.0

    Activities always and everywhere. Clean toilet and shower in each bar. (80% the beach chairs in the area of salzwasserschwimmbaden were broken or uncomfortable).

  • Hotel
    6.0

    The complex (gem information of employees: with 3200 beds and approximately 1500 employees in total palladium complex) is very large and spacious and is located on the main road outside of akumal, on the way between tulum and playa del carmen. We had the first two weeks a junior - the last (3) a suite. Wi-fi (with interruption in storms) in all lobbies and at the beach bar / à-la-carte-restaurant punta emilia - surcharge also in the room. The hotel area is really fantastic - a mix between 5 stars hotel and theme park. In some places you can see the complex age (questionable the crocodile park). All inclusive is here really 'all inclusive' = food and drinks (except for a bottle of wine costed in order in the restaurants) after desire and mood - during 24 hours. To the meal one gets good tageswein (red and weisswein from spain or chile) - you just have to ask. The flora and fauna in the hotel are fantastic. There are many wild animals to see. We were in the off season and had three weeks of great weather.

  • Location
    6.0

    The hotel area is approximately 10 minutes away from akumal (costs = 20 mxn), 30 minutes from tulum (costs = 30 mxn), 40 minutes from playa del carmen (costs = 30 mxn) and 90 minutes from cancun (costs = 2 times 3 0 mxn, migrating in playa del carmen). All data are related to the drive with a collective (coach) changed. The evening entertainment in the hotel we only rarely visited. We often take the collective to playa del carmen (3 0 mxn) and back with the taxi (20 american dollar or 2 00 mxn) risks. Taxi price imperative in advance 'hard' negotiate! Salseros find in playa del carmen the complex's restaurant, la bodeguita del medio a really great dance hall (free entrance). For trips we have a car with insurance in the hotel for 1 000 mxn rented (eve from 17 hours and on the day after around 0800 back). You could easily many attractions in the immediate area to visit (tulum, playa del carmen, zone of chichen-itza, and so on).

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Christoph
Nice hotel with moderate service.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • June 2013
The grand Palladium white sands is part of a large hotel complex (5 hotels). For the location and facilities of the area you can 5 stars, the service however not. The complex has a total of about 1000 junior suites and suites, which are on three-story buildings in the huge area. During our stay the guests were mainly americans and some europeans. The hotel and the grounds are in a clean condition. For trips the plant offers the advantage, that one usually (except for excursions in the direction of Cancun) last and first again be withdrawn. Otherwise the same destinations ... such as Playa del Carmen offered. The possibility with local vendors a trip to, is due to the location of the hotel only conditionally possible. read hotel review
  • Room
    4.0

    We had booked a junior suite. The size was in order, but we have also already double rooms occupied, which the same size patterns. The decor is a bit dated. Our crt, for example, was not to use.

  • Gastronomy
    3.0

    The buffet restaurants and the theme of the hotel complex can be used by all guests. The selection and the quality of the food was okay. It noticed to us negatively, that from the glasses with the bottled water in the buffet a very unpleasant chlorine smell entgegenwehte. It was probably simple tap water. Harmful this was certainly not, when such a high chlorine content really any bacterium desactivates is, but the taste is different. The 2. negative point was the cleanliness in the buffet. In this were the areas by the staff assigned. However, it is hard to understand, that you at a table is, of tablecloth the peanut butter or other leftovers of the last guest still nice smile at and this capacity unembarrassed assigned gets. Several times we have the table declined. Surprisingly was also then the table cloth wasn't changed, but still tried, the table another guest sell. The 3. negative point is the beach. For a complex with over 1000 rooms are two beach restaurant with one about 10 and once about 20 tables a 4 chairs available. Most of the dishes (pizza, sandwiches, etc.) must then also be ordered. In form of a buffet, there was only burgers, hotdogs, nuggets and fries (and only in one of the two restaurants). On our first day we have a half an hour on 3 sandwiches waited. In this way it is nearly impossible between 13:00 and 3:00 p. m. a place in the beach to get. Remains only the sparse buffet and food on the couch or through the area to the lunch run. The büfettangebot was usually also from 5:00 p. m. all.

  • Service
    3.0

    With the service the expectations of a 5 star hotel and the reality far apart. Here are our experiences: Already with the arrival was the air conditioning in our room was broken. By a leaking formed in the night water puddles on the floor. As for this day our meeting with the guide decency, we decided to give this problem resolved. He has immediately with the reception and we were given a prompt repair promised. When we in the evening from the beach back came, was unfortunately still no repair was done. So, back to the front desk and the whole issue. Then finally the craftsmen. Furthermore, we asked about going at the welcoming conversation with our guide, if the possibility of a room with a sea view (you can Germany from do not book) is. He inquired also immediately at the front desk, which such a room for a charge of 15,00 American Dollar per day offered. But the room only three days is possible. Of al we then on the agreed day at the reception appeared, you could our transfer't find and the rooms were all occupied. We asked our tour guide to a clarification of the facts (he had the booking yes in our presence with the staff of the reception made), but unfortunately the no satisfactory reply. It was this task extremely embarrassing, but from the side of the hotel we received not even an apology. So friendliness and customer service looks differently.

  • Sport & Leisure
    4.0

    The sport consisted of Tennis, Volleyball and Midget Golf and sailing on the beach. Beach chairs are sufficiently available, but unfortunately not partly correct. If you are looking for peace and quiet, should the field of salzwasserschwimmbades use. There are next to the beach chairs also some beach chairs available. Unfortunately, there is no access to the sea. The pool areas were clean. Catastrophic was the bath towel service. Here it actually daily to queues at ausgabepunkten, because constantly too few towels were available. You were then asked, in 20 or 30 minutes to go back. This problem has certainly contributed, that the ausgabepunkte already around 5:00 p. m. close and many guests your towels from the day before directly against new exchange wanted. The shows in the white sands are unfortunately only after 10:00 p. m.. This we found was a bit late. There is a large spa area, but it was only starting from 18 years usable. For families with children not so great.

  • Hotel
    5.0

    The grand Palladium white sands is part of a large hotel complex (5 hotels). For the location and facilities of the area you can 5 stars, the service however not. The complex has a total of about 1000 junior suites and suites, which are on three-story buildings in the huge area. During our stay the guests were mainly americans and some europeans. The hotel and the grounds are in a clean condition. For trips the plant offers the advantage, that one usually (except for excursions in the direction of Cancun) last and first again be withdrawn. Otherwise the same destinations such as Playa del Carmen offered. The possibility with local vendors a trip to, is due to the location of the hotel only conditionally possible.

  • Location
    4.0

    The complex is located approximately 1.5 hours from the airport Cancun away halfway between Playa del camen and Tulum. The area was located directly on the ocean in a small bay with reef. This is the beach area to any high waves. The easy access to the sea is only in an section of about 150 m possible (rest very rocky). The underwater world of the bay has unfortunately suffered. The corals were destroyed and at least after the 3. snorkel gear with the remaining fish by you. In the immediate vicinity of the hotel area there was - nothing. The cities Playa del Carmen and Tulum with the taxi or the mini-bus to reach. The taxis are amazing price differences between and return trips. During our tour to Playa of the Carmen we from the hotel a price of 28,00 American Dollar paid. For the autonomous uphill the price without large negotiate with 25,00 American Dollar. After Tulum it was even more extreme - arrival = 35,00 American Dollar.; Uphill 20,00 American Dollar.

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Nadine
Dream hotel with a miserablen gym
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • June 2013
The area is very extensive and we enjoyed the many guests not noticed. The area is always something new to offer and also after several days, we have always found new. The guests were mostly americans, british, canadians and spanish, germans were only very few there. The average age mixed. In our part of the plant very little children had (white sands). read hotel review
  • Room
    6.0

    Rooms are big and spacious. The furniture in good condition. Much importance is attached on cleanliness.

  • Gastronomy
    6.0

    The number of restaurants is unbeatable. On the large area well spread, so that at every lobby restaurants are available. The food in the buffet restaurants was varied and it is always freshly grilled. With high quality and expensive food is not skimpy. Salmon for breakfast and prawns in all variants for lunch The specialities restaurants have a very high quality of the dishes and are very versatile. The steaks are neither dry nor tough. The food fits very well to the individual local and the respective motto is good. In the restaurants will more or less expect a tip! Which i was okay, too think when the service was good however it should not give also not negative and you next time not so good anymore treated. Which i very unfortunate finds is, that specially desires in the restaurants not all waiters be! A see it as a problem and make it gladly and the others are snotty and point out, that not to do it! (for example, no spinach for noddles as trimmings) The only restaurant in which we never ate there and i never would eat is the beach restaurant with the colonialhotel. The restaurant looked like a dump. It was not cleaned up, the leftovers, which at the buffet were not cleared. This restaurant resembles a star hotel. Which very unfortunate is, since all the other very much importance was put on cleanliness! The selection of the drinks was good. Especially the cocktails were very delicious. The bartender save not with expensive brands alcohol ☺ The bars are often not on the prescribed opening hours! Especially if the weather morning clouds looks. The bar at the adult pool (bar la isla) usually only against 10:30 a. m. open instead of at 9:00 o'clock!

  • Service
    5.0

    The service is brilliant! The basement always friendly and try on all languages with a contact. German is understood the waiters a few words and at the front desk one comes with english much better ahead. The service in the buffet-style restaurant are not in the specialty restaurants to compare. In the specialty restaurants the service is so much better! The cleaning of the room is ok met the standard but not very creative in the beds.

  • Sport & Leisure
    4.0

    Beach and pool very clean. The beach chairs at the beach and at the pool are partly worn and broken should be replaced! Also some showers on the beach! The gym has its best times for a long time behind itself. It is never a star hotel expected. The gerärte you can not control, as they are already rusty are, the cardio equipment you can't adjust and the conveyor belts are already long outdated.! Urgent erneuerungsbedarf! And the air conditioning you should really set to about 22 degrees and not as at home on 26 degrees and then it is because the gym humid warm and hardly oxygen!

  • Hotel
    6.0

    The area is very extensive and we enjoyed the many guests not noticed. The area is always something new to offer and also after several days, we have always found new. The guests were mostly americans, british, canadians and spanish, germans were only very few there. The average age mixed. In our part of the plant very little children had (white sands).

  • Location
    4.0

    The distance to the beach depended, in which villa you will be accommodated. Our villa 56 was one of the most central. Had a short way to the beach, as well as the pool and the lobby. The transfar from and to the airport took about 90 minutes. Playa del Carmen is located approximately 30 kilometers and great with the so-called collektivos to reach.

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Günter
Five star but only on the surface, 4 * realistic
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • April 2013
Shows started only at 22:15 o'clock, way too loud Bathroom / rooms were unsplit No german, no newspapers Staff very unfriendly, no smiles, in particular at the receptions, Currency exchange with traveller cheques took about 45 minutes to Determine, that my two signatures not the same ones are. Absolutely ridiculous, score: no acceptance-no money Cleanliness and clearing of the table-ware in the buffet-style restaurant were really bad Staff uninterested, only with the receipt of daily tip ran it as at the schnürchen. Motivation for the job-null read hotel review
  • Room
    5.0
    Size of the bathroom
    2.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    5.3
    Atmosphere & furnishings
    5.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Variety of food and drinks
    6.0
  • Service
    3.3
    Competence (handling complaints)
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    3.0
    Staff's knowledge of foreign language
    3.0
  • Sport & Leisure
    5.3
    Quality of the beach
    4.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.0
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    4.0
  • Location
    5.0
    Proximity to shopping areas
    5.0
    Distance to the beach
    5.0
    Transportation connection and available excursions
    5.0
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Uwe
In the palladium white sand can the everyday life verges
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • April 2013
The hotel complex made on us a very positive impression. Through the interesting arrangement of the overall 4 (5 including royal suites) hotel complexes of palladium resorts (kantenah, colonial, white sand and rivera) The hotel is very spacious (circa 4*4 kilometer). The whole hotel complex is to 100% in the natural environment nestled. In the white sand, toilet and living area separate (hot tub not beside the beds; sometimes unwanted). Through the natural flora and fauna we had even in the house 59 (right next to beach) no sea view. The accommodation (not only in the white sand) made a ... very well-kept impression, even if the hotel complex already 2002 built. The way to the beach was for us it was optimal (haus 59). Our request to adjacent room with our friends one came immediately after (also without additional payment), which the great service stresses. Beach chairs were available at the beach sufficiently available. The quality matched the standard. One strove the loungers continuously to clean. read hotel review
  • Room
    5.0

    See hotel general. White sand: tv (1 german channels); balcony, coffee maker, iron, direct dial phones, telephone etc. Tiquila and vitamins on arrival cleaning 1 times per day Please don't forget an adapter. An additional verteilerdose is perhaps not bad; so you can at the long loading (only 110 v) several Electro. Equipment loading (i. d. R. 2 cell phones and camera)

  • Gastronomy
    6.0

    Our breakfast we have spent in the 'tikal' restaurant. This has the advantage, that you also in 'beach wear' could eat meals. Praiseworthy is the high the offer for fresh fruit and fruit juices. The number of restaurants is above average (steak, brazilian, mexican, japanese, asian, italian, etc.) One is not in the royal building, so are the restaurants a day before to reserve (from 08:00 a. m.). So you at the inlet of the restaurants no waiting time. The 'la terraza' is only for the guests the royal suites. Definitely are the restaurants only with a long pants (men) to enter. We recommend the dinner on the beach bars' punta Emilia' (fish) and 'beach bar' (barbecue). Also in the buffet restaurant every evening another theme nights. A varied meal is contrary to some other statement in our opinion definitely ensured. The drinks at the end of the day we stayed in the lobbies were served (b52; champagne, wodka coke, whisky, etc.) ; all inclusive.

  • Service
    6.0

    The friendliness of the staff of the hotel, wether at the pool, in the restaurants, at the beach etc. You can once again was delicious. At the front desk one comes with ' hausenglisch' for success (for example 2 adjoining rooms). Language is spanish. German only very few Spoken. It is very good, if you tried, a few words spanish to learn. We had the feeling, so you always make an effort was, with few learned german words us friendliness to broadcast. Condition is certainly definitely, the own serotoninergic (' as one calls into the forest inside; so it echoes back') In the restaurants you are constantly tried, as soon as possible the tables for the next guests catching. At the room cleaning it gave in our opinion nothing to complain about. 1 time it was cleaned every day. With the environment to ease, one is endeavored, only every 3 days the towels and change linen (on request also daily). For us, this not a problem dar. For us is incomprehensible, that with such good service it again and again guests, What about natural things like for instance key card not working for the first time, loudly at the front desk complain. The medical service was around the hour guaranteed. We enjoyed ourselves with so much friendliness also showed up perceptibly.

  • Sport & Leisure
    6.0

    Since we rather less friends of sport are, we found it to be very positive, that you are not a permanent animation (paragliding, speed boat, table tennis, stretsching, dance etc.) Is suspended (centrum the entertainment is in any case that pool environment) As initiative there was table tennis, darts and bingo ( ☺. Winner of the competitions were greeted with a small bottle of tiquila or a pop-t-shirt (people of palladium) rewarded. In the existing sport center are almost all kinds of sports possible. Evening shows are in the 'rivera' and in the 'colonial' possible, as well as to be recommended (mexican evening, pirate, etc.)

  • Hotel
    6.0

    The hotel complex made on us a very positive impression. Through the interesting arrangement of the overall 4 (5 including royal suites) hotel complexes of palladium resorts (kantenah, colonial, white sand and rivera) The hotel is very spacious (circa 4*4 kilometer). The whole hotel complex is to 100% in the natural environment nestled. In the white sand, toilet and living area separate (hot tub not beside the beds; sometimes unwanted). Through the natural flora and fauna we had even in the house 59 (right next to beach) no sea view. The accommodation (not only in the white sand) made a very well-kept impression, even if the hotel complex already 2002 built. The way to the beach was for us it was optimal (haus 59). Our request to adjacent room with our friends one came immediately after (also without additional payment), which the great service stresses. Beach chairs were available at the beach sufficiently available. The quality matched the standard. One strove the loungers continuously to clean.

  • Location
    6.0

    The location of the hotel you can amongst others from holiday check on. Due to its close proximity to Playa del Carmen, Tulum and akumal you can get good day trips, also without expensive reservations to arrival. A summary of the complex i have our footage resolved. By the two videos you got a good spatial impression the hotel. The beach itself is an excellent white sand beach. However, if you want into the water, this is only at certain locations possible. Under the water surface hides a Coral roof of ( schhnorcheln possible; however a little worth seeing)

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Helga & Reiner
Beautiful plant, but...
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • April 2013
It is a resort with 5 different hotels. All einrichteungen can be used, but only the royal area is excluded. The area is very extensive and very tidy and clean. Also the all-inclusive offer leaves nothing to be desired. Near the guests it concerns predominantly americans, canadians and spanish. read hotel review
  • Room
    5.0

    We had a big room with a king siz bed. It was everything you need is available (hair dryer, safe, air conditioning, coffee maker and so on.). Also the bathroom was very large us had a jacuzzi and a large shower. Everything was in good condition and was cleaned regularly.

  • Gastronomy
    5.0

    There are 2 buffet-style restaurant and 8 more à la carte restaurant. The buffet-style restaurant offer a variety of food. Every weekday there is also another motto. Actually there was always something to find, which one likes. But you should definitely also the a la carte restaurants try it. There is for example mexican, brazilian, asian cuisine and a steak house. The quality switches unfortunately, but never was this bad. In the à la carte restaurant to eat, you have a little earlier (circa 06:30 a. m. ) eat out. Later you have to stand your ground for winsurfing, but you could freely in the resort, because a piper easier, indicating, when a table was vacant.

  • Service
    5.0

    The staff was always very friendly %blank%. With german you have difficulties, but english and spanish will be in general well understood. If you have a little spanish comes, you should also apply, because the reaction of the staff then it is very positive. The rooms were regularly thoroughly cleaned.

  • Sport & Leisure
    5.0

    There was a sports program as a part of the entertainment, but very decent is. The beach was somewhat disappointing, as it was only a small piece of without further problems into the sea came. The loungers were in very good condition and were regularly cleaned or repaired.

  • Hotel
    5.0

    It is a resort with 5 different hotels. All einrichteungen can be used, but only the royal area is excluded. The area is very extensive and very tidy and clean. Also the all-inclusive offer leaves nothing to be desired. Near the guests it concerns predominantly americans, canadians and spanish.

  • Location
    5.0

    The hotel is integrated in a park-like setting, the lovingly decorated. The whole complex we give a 1 plus with asterisks. There is again and again something new to discover and everywhere ensured, that everything remains as it is. The size the hotel can initially be a problem, as you did one or another lost times. All furnishings of the other hotels can be used with. In addition you can have a electric cars or small ausflugsbahn use, the between the lobbies run.

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Daniel
Excellent honeymoon
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • January 2013
For the honeymoon we had no better hotel imagine. We highly recommend the beach section of the strandrestaurantes punta Emilia, to snorkelling. A huge variety of fish, rays and crabs are to find. On the other beach sections is the beach in the water but sandy. Bathing shoes should under all circumstances in all creating be borne. read hotel review
  • Room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
    Size of the room
    6.0
  • Gastronomy
    6.0
    Atmosphere & furnishings
    6.0
    Quality of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Variety of food and drinks
    6.0
  • Service
    5.5
    Competence (handling complaints)
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Staff's knowledge of foreign language
    4.0
  • Sport & Leisure
    5.8
    Quality of the beach
    5.0
    Child care or playground
    6.0
    Overall condition of the pool area
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
  • Hotel
    5.3
    Family friendliness
    6.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
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Michaela
Dream holiday after great trip
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • December 2012
The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything ... clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about. read hotel review
  • Room
    6.0

    We had a junior suite. She has a large, free-standing jacuzzi in the room are. Toilet and shower are ' only by a glass door from the rest of the large room separated. A bit difficult for the privacy. The closet is large and with a safe equipped. Furthermore there are: tv (with information to the hotel, weather, Deutsche Welle), pullout sofa, table with chairs, well-functioning air-conditioner, fan, balcony with chairs, coffee maker, mini bar, telephone, large x information map in many languages. Room was always very clean made. We have a 2. cover desired, those have we also every day received. Furniture and general the room are in good condition. Bed was very comfortable.

  • Gastronomy
    6.0

    Since 5 hotels in an area are, there is for everyone a huge choice of restaurants: mexican, italian, chinese, japanese, steak grill and so on everything with reservation. Alternatively there is still 2 buffet-restaurant. Here there are different theme nights. The food is always perfectly arranged and was always immediately refilled, if necessary. Cleared only, if no guest more present, otherwise we could food, as much as we wanted. The choice of food in the buffet restaurant for every meal time is terrific. There is something there for any taste and there is every day new to discover and to try. Great! I would particularly like to highlight the 24 december : the restaurant was very nicely decorated with sculptures from eisblöcken, huge chocolate pyramid (chichen itza). Hummer of the finest quality. But also at the other days again and again differently decorated and arranged. A great achievement of the whole staff.

  • Service
    6.0

    The mexicans have a terribly pleasant and friendly nature. Not only in the hotel, but also in the whole country. Nobody is importunate, everyone was friendly. All wishes are met. It speaks in the hotel english. The cleaning of the rooms every day was perfect, the mini bar was always reliable refilled. Even deep at night were still hallways and toilets cleaned, so long entertainment was offered. Really top! The bartender in the white sand lobby are always totally on the ball, advised a and fulfilled also here all wishes, the its is possible.

  • Sport & Leisure
    6.0

    Beach chairs are probably in every holiday destination reserved... Without words. But there is at any time of the day enough sunbeds, since it features several pools. Also at the beach you could always find a chair. The loungers are tidy and one has the possibility, a large towel hire. Showers and sanitary plants are everywhere at the beach and at the pools and always super maintained. The animation at the pool is not intrusive. The offer is huge (beach volleyball, dance lessons, learn spanish, water polo, knowledge-quiz, snorkelling, and so on)

  • Hotel
    6.0

    The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about.

  • Location
    6.0

    Playa del Carmen is about 25 kilometers away, the airport Cancun 110 kilometer. The extensive beach is for each property easy to reach. Good shopping possibilities in the hotel lobbies (souvenirs, in the evenings always still additional goods, clothes, postcards, sweets, jewelry and so on) Night life is in the hotel offered in the form of super professional shows, disco, a lot of bars, live music (but never whilst sleeping mind) and even a shuttle service to Playa del Carmen to coco bongo (disco). We didn't go on any excursions, since we from the Yucatan-trip came. Only a few kilometers away to akumal to the beach we are with the collectivo (20 pesos) risks, to the turtles to snorkel, which we found. Everything is easy. We were also have the many free current animals on the complex pleased. Not to forget the beautiful pelicans in the sea.

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Claudia
After 3 time palladium never again
  • Recommended hotel
  • Families
  • Translated
  • Proof of booking
  • Beach holiday
  • December 2012
The hotel is as described in the catalogue. read hotel review
  • Room
    3.0

    The jacuzzi is next to the bed. Is a matter of taste. Shower and toilet are divided by a glass door and are located in the same room. That a room was missing, we found it very badly soundproofed.

  • Gastronomy
    4.0

    The choice is large and there is something for everyone. There the complex very big is and lots of people christmas were there was the buffet-restaurant kabbah crowded. On christmas eve we could us at the table not maintained, since the noise level was so high as in a train station.

  • Service
    3.0

    We were to the 3'. On the complex. We were this time very dissapointed. Unfortunately, before christmas the service very suffered, since many vacationers were there. Lunch in the pool-restaurant Azul, were the tables full of dirty dishes. As no table was free, we have to totally dirty table set. After half an hour was nothing happened. We and many other then the table itself cleared up with the lunch can start. Staff was here but served we were not. So we were not used to from the palladium.

  • Sport & Leisure
    4.0

    The beach is only in the kantenah fantastic. There can one also without bath shoes into the sea go.

  • Hotel
    4.0

    The hotel is as described in the catalogue.

  • Location
    4.0

    The distance to the airport is about 1,5 hours.

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Katia
Dream holiday in a dreamland
  • Recommended hotel
  • Couples
  • Translated
  • Beach holiday
  • November 2012
Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go! read hotel review
  • Room
    5.0

    There is huge room, we booked a junior suite! Great large wardrobe large bathroom with shower and jacuzzi tub! Always everything very clean, towels every day fresh, linen every 3. day. The rooms are although not the newest and a little noisy but that didn't bother us because the cleanliness fits!

  • Gastronomy
    6.0

    The complex is from 4 hotels and there are 22 bars, 2 buffet-style restaurant and 8 a la carte restaurants! Really great we found the one in the buffet-style restaurant a table assigned gets the then not from other guests was occupied, we could always together to the buffet and then were not our drinks was cleared or other sat as it often in other hotels happens! In the buffet restaurant, as well as in the a la carte restaurants the food was fantastic something for everyone! What's also worth mentioning is for the reservation of the alla carte restaurants not in the morning in a queue to for the next evening place to get, but just go where you want and then either get a table or a pipsgerät with get and then as soon as the table vibrates the device or glows red and then you can go back to the restaurant and sit down! I am always thrilled about it!

  • Service
    6.0

    The mexicans are a very friendly and very courteous people, they are all very pleasant even if you you don't at the start with tips smothered! We had us with the waiter Luis in the lobby bar very well understood he was always in a good mood and were never in the dry abandon.

  • Sport & Leisure
    6.0

    Beach very nice and you can also great walking, you can not everywhere into the sea go, because the corals the part to to the beach but a few steps to the left or right and you can use the clear turquoise sea dip! There are 2 swimming pools including children use and 1 adult pool where you from 18 great pool chairs with cushions and drinks at the pool chair gets! It is for all sufficient capacity at the beach and at the pools so you need not at 6 o'clock in the morning with the towel to reserves to walk!

  • Hotel
    6.0

    Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go!

  • Location
    4.0

    The hotel is located approximately 90 minutes away from the airport, to the next town Playa del Carmen you can travel approximately 30 minutes and to Tulum about 25 minutes you can easily with the public transportation the places, one goes simply onto the street and already is a collectivo (kl bus circa 10 places) on, you pay for to Playa del Carmen as well as to Tulum 35 pesos! Also taxis is not a problem you can from the reception from call them, costs circa 20 Dollar for 20 kilometer. otherwise nearby there is nothing no shopping possibilities or bars!

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Joachim
Nice hotel, really good vacation
  • Recommended hotel
  • Friends
  • Translated
  • Beach holiday
  • November 2012
The hotel is part of a 5 hotels comprehensive portfolios. It is very nice in the available jungle integrated. The hotel is very well-kept and everywhere one sees staff with the maintenance is busy. White sand has approximately 260 rooms. They are in individual villas accommodated those 3 storied approximately 30 rooms include. The guests had in the majority booked all inclusive. They are from around 50 to 60% east europeans, 20% americans and the rest german, french and spanish guests. read hotel review
  • Room
    5.0

    I had booked a junior suite. The room was in the colonial style with 2 king size beds, sofa, stuhlecke, desk, television, mini bar ( Cola, Fanta, Sprite and beer was refilled daily and in all-inclusive included), coffee and teeauswahl and balcony. The bathroom was generous with a toilet, large wash basin, large shower and jacuzzi bathtubs. Also were about 15 hangers (otherwise rather scarce), free safe, iron and ironing board and iron available. The furnishing is was already a little older, but in very good condition.

  • Gastronomy
    6.0

    I had booked all inclusive. The white sands does not have its own buffet. So you had to for breakfast in the neighboring hotel which however not a problem was. The breakfast buffet was very diverse. From the freshly squeezed juice on warm dishes to fruits and yogurt was everything available. Even sparkling wine was for breakfast already available. You could eat lunch in the buffet-style restaurant or at the beach eat out. The rights beach restaurant on the wedding chapel is the better. There one is served and we never waited longer than 3 minutes wait until someone came. One gets mexican snacks, as well as pizzas and burgers. The other beach lies near the pool of the colonial hotel. You get only the food there the one before at the bar ordered. There is also in general more the matter because of the proximity to pool. In the evening you can enjoy one of the many à la carte restaurant use (only in the beach restaurant and japanese theppanjaki you have to before reserve) or in the buffet restaurants. In the à la carte restaurant there is general dress code. ( men in long trousers). The buffet restaurants theme nights but mexican and american is always available. So if you at this selection nothing finds is even debt ☺

  • Service
    6.0

    The staff is consistently very friendly and hard-working a the vacation as beautiful as possible to make. I have it in 2 weeks not even experienced, not greeted with a smile and if you then a couple more words in spanish together get the smile becomes even wider. Even without giving any tip you get friendly and accommodating treated but under these circumstances one gives gladly something. Housekeeping was okay and the room always clean and with various figures effortless. Also i the first time experienced that my towel not was changed if i didn't want it.

  • Sport & Leisure
    5.0

    Entertainment was available but not pushy. Mostly at the pools. But as i only at the beach was, i was quite private. Diving i was with the water sports center at the beach. Is really recommendable. Prices, organization and staff really great. There was internet access free wi-fi in the lobby ( skype not possible). If lots of guests online it is correspondingly slowly but to write e-mail was enough. In the rooms is internet fee ( very expensive! ) The beach consists of fine sand and is quite clean. You can only in the area of the lifeguard tower without beach shoes into the water. At all other authorities began after 4-5 meters corals and it is without shoes very uncomfortable. There are plenty of loungers available and in good condition. Also depends on here and there a hammocks between palms to 'hang out' in. Between the many palm trees one can always find a shady spot and umbrellas are also available although not so many. ( but because of the palm trees also definitely not required)

  • Hotel
    5.0

    The hotel is part of a 5 hotels comprehensive portfolios. It is very nice in the available jungle integrated. The hotel is very well-kept and everywhere one sees staff with the maintenance is busy. White sand has approximately 260 rooms. They are in individual villas accommodated those 3 storied approximately 30 rooms include. The guests had in the majority booked all inclusive. They are from around 50 to 60% east europeans, 20% americans and the rest german, french and spanish guests.

  • Location
    4.0

    The beach is 5 minutes on foot. The hotel is about 30 kilometer from Tulum and Playa of the Carmen and 110 kilometer from Cancun away. The transfer took about 70 minutes To to buy one must to Playa of the Carmen in the pedestrian zone but with the ' collective ' not a problem is. TUI offers various excursions to the partly quite 'salted' prices ( for example Jeep Safari after sian Kaan 136€ per person! ).

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Janina
By far the best vacation
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
The hotel is over a large area with 4 other hotels (colonial, kantenah, Riviera and royal suites (with the rather separately are). The hotel is great nice to nature reingebunden and really clean. The people there cleaning almost every hour anything in the pool and is really great nice. We lived in two junior suites, the absolutely were great. The cleaning ladies were also very tidy, for us it was never dirty. The hotel belongs to a spanish hotel chain, but most of the staff speak english and the nationalities are rather mixed. Of americans, spanish, german, russian. Everything is ..., but it rather less russians are as in Egypt for example. Order, cleanliness, friendliness everything was absolutely great. read hotel review
  • Room
    6.0

    We had two junior suites, a couch and a jacuzzi in addition had and really large. Every room had a safe, a tv and a radio, to which one its iPod connect ( ☺ ). However, there were no german tv channels, but on vacation one must no tv. The mini bar is filled up every day. There is Pepsi, Sprite, Fanta, water and beer.

  • Gastronomy
    6.0

    Food is great. There are 2 buffet-style restaurant and 8 specialty restaurants. The food at the buffets is more european, but the specialty restaurants i can only recommend (are also free of charge)! The bars are great, you get at the pool bar and the beach bar lunch food and drink, also very fast, since you soft drinks also tap itself could.

  • Service
    5.0

    The waiters are very friendly and also spoke somewhat understandable english; however it cannot harm a little spanish to learn! Also the cleaning ladies do their work well, if you like we the bed linen every day changed and also otherwise they will have to ensure order in the rooms. The people at the reception could nevertheless very good english and in case of any problems also always friendly and helpful. ! You get about on the 5. day a note, you can a gift claim. This is over a palladium- 'company', i can say and they want a to a membership persuade. Who is interested can gladly listen, but you should really consider, whether the membership (in the remaining very expensive) really complete and careful, that one not from those belatschern leaves ☺

  • Sport & Leisure
    6.0

    The pools were huge and a lag directly at the beach. There is enough sunbeds and clean the entire area. The animation was great, if one much action likes to get there just perfect, but if you didn't want to take part, the a in peace. There is also a youth club from 13 to 19 and 2 kids' clubs, so if you see anyone want to discover, absolutely no problem! The shows were the blast. There was an extra 'palladium-ballet' and the shows were great costumes and a real scene. The shows were really well thought out and felt like in a professional dance show. Great shows i have never seen. There was also always 2 in the evening (a at 21 o'clock and an at 22:30 o'clock, in two different theaters).

  • Hotel
    6.0

    The hotel is over a large area with 4 other hotels (colonial, kantenah, Riviera and royal suites (with the rather separately are). The hotel is great nice to nature reingebunden and really clean. The people there cleaning almost every hour anything in the pool and is really great nice. We lived in two junior suites, the absolutely were great. The cleaning ladies were also very tidy, for us it was never dirty. The hotel belongs to a spanish hotel chain, but most of the staff speak english and the nationalities are rather mixed. Of americans, spanish, german, russian... Everything is, but it rather less russians are as in Egypt for example. Order, cleanliness, friendliness everything was absolutely great.

  • Location
    5.0

    The hotel is directly at the beach. Depending on where one lives, the paths are a little longer, but there is golf cart the one actually always everywhere. We are very close to the beach akumal, at which you with turtles snorkeling (a worth a visit definitely, 5 minutes by cab). There one drives with the collectivo for about 10 minutes to Tulum the ruins, the one should look at oneself. Besides that the hotel is quite 'isolated', there is no shopping center like in Playa del Carmen, but over the entertainment in the evening one could also into this coco bongo to Playa del Carmen go. One drives about 2 hours to chichen itza, we were with TUI and this trip also TUI booked and i can only say. A great leader never had. This trip is really recommendable, the tour guide (it is always the same =Joop) is totally professional and know very much. Its leadership has our intreresse on the Maya really woke us up! However, if you in the evening gladly leaves or larger would like shopping to go, should rather to Playa del Carmen go.

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Stephan
Dream hotel, leaves minor flaws void will!
  • Recommended hotel
  • Families
  • Translated
  • Beach holiday
  • October 2012
After a very pleasant flight we arrived late in the evening in Cancun and on the airport exit promptly with a smell welcomes, the not from a conventional weed turning, which already times for some laughter made. Very quickly we were to the coach piloted, in which we +2 hours sitzzeit to the 11 hours flight as bonus credited got. Everything not a problem, because it is in each vacation country interesting, the local autobahnkrater to admire, but as horrible as expected, it was not at all. Already in the bus made a pleasant holiday feeling wide, the central america ... vegetation is worth seeing. The palladium group was very least for the bus left, because the best well known is at the end. The white sand lobby is very nice decorated and lit, as the other lobbies this hotelzusammenschlusses also. The welcome was fast and informationsbündig over the stage, probably, because we 80% of the information was at this time not to start. We were asked, the luggages at the side is possible to leave, which in the end a little regret it, as the 2 gepäcklieferanten obviously every suitcase individually to the rooms karrten. First, we used the all-inclusive right and made us about the leftovers of the buffet was (it was already as good as closed). Still we suspected not, what size of the apocalypse our sense of orientation before. The hotel complex is huge and quite nature, fortunately, there are trolley buses, the 10 minutes from lobby to lobby, so that the critical malnourished tourists yes no calorie too much consume. In the room arrived we had to find, that you could not manage, the luggage in 45 minutes there to transport, although the walk to the apartments is not too far and we at the time every suitcases 5 times dorthinhieven can. But it didn't matter, because we are very tolerant guests, finally came the luggage. So abstract: the hotel group has a gigantic facility (in which you also after a week still gladly runs ), you feel partly as in a jungle. Rooms were also sufficiently available, as far as i can judge that. On the street slept nobody. The cleanliness of the hotel there is also no reason for critic, because they are felt 2000 employees busy, the complex in shot to be held. Were german in the hotel rather less available, however therefor tons of english, spanish and canadians. The only little represented age of the guests was 16-22, probably just the age, in which one has no more desire, the producers subject to be. read hotel review
  • Room
    4.0

    The only main complaint is here. The size, facilities and cleanliness of the room were perfect. The problem is located in the separation of bathroom to the room, because there is not really a. Toilet and shower are separate, but both have a glass door to the living room, with the frame not fully lock. In plain language, the zimmerkollege are not allowed at the movement of other partial share. Acoustically not time a problem, but if one suddenly the cloud in the room has, established a already some aggression. As bad the shower: out of the drain permanently an unpleasant mock crawled, the room completely fills and a welcomed warmly, if you from the beach again to the room comes. Otherwise would be the room spotless.

  • Gastronomy
    6.0

    Who it uses, can really from early until late burger in hereinpressen, because at the beach there is a snack bar, in the you everything possible, not healthy fast food food. At the main meals, one could occupy one of the 3 buffet-style restaurant to go. In the evening one has additionally still the choice between 10 (or so ) à la carte restaurant. The food was generally good, but lots of dishes did not like, as you expect or have bland food. At the end is but nevertheless satisfied, because the food choice is huge, that each something finds. One enters a büfettsaal, so the willkommensdame obliged, a place. You will sometimes 2 minutes from the room to the table, although anyway all tables are occupied and the free choice. Particularly like, that many drinks and snacks originals are and accordingly good taste. Unfortunate is however the oreo -icecream, a means, you the whole day to eat, because they so tasty. As already mentioned, there is also a bar in the beach/pool area, elsewhere you will most likely not stop. At cleaning and hygiene in the restaurant does not exist lots to whine about, even if the not closed restaurants from krähenähnlichen birds were occupied. But you can not from the staff demand, the birds completely out. Atmosphere in the hotel was unbeatable, especially at night at the beach it is very quiet and romantic. A little pushy, the securities, from time to time at the beach patrol, but just not be fooled by... One should give tip in the form of a Dollar notes spread.

  • Service
    6.0

    The staff was friendly. English less available, but at least smile embarrassed, if you which on non-spanish ask. The basic words like beer and pizza you understand but luckily. The room was cleaned thoroughly - the cleaning ladies can more animals out of towels forms, than it actually is and the room was also clean. Child care i needed luckily not, because my knowledge i have no offspring. Laundry was superfluous, because i brought my things simple 14 days on item, eventually fused one proper with the clothes.

  • Sport & Leisure
    6.0

    Internet gives it bucketful in the lobbies (for free). For guests, who believe a fool to have, they were athletic, there was even a fitness centre. It is bigger than some studio in Germany tip: take not before, this regularly to visit, because already on the 2. day be aware, that it was much more pleasant, at the snack bar to sit and cheesesandwiches to eradicate. Volleyball at the beach you can play, until the cycle in the midday sun breaks down or one goes simply at the pool and of the entertainment surprise. This is as often designed, that guests fully disgrace and so the other guests be maintained. In puncto cleanliness full marks. Beach as mentioned not ideal, but acceptable. The shows are well, the dancers as well as, the costumes anyway.

  • Hotel
    6.0

    After a very pleasant flight we arrived late in the evening in Cancun and on the airport exit promptly with a smell welcomes, the not from a conventional weed turning, which already times for some laughter made. Very quickly we were to the coach piloted, in which we +2 hours sitzzeit to the 11 hours flight as bonus credited got. Everything not a problem, because it is in each vacation country interesting, the local autobahnkrater to admire, but as horrible as expected, it was not at all. Already in the bus made a pleasant holiday feeling wide, the central america vegetation is worth seeing. The palladium group was very least for the bus left, because the best well known is at the end. The white sand lobby is very nice decorated and lit, as the other lobbies this hotelzusammenschlusses also. The welcome was fast and informationsbündig over the stage, probably, because we 80% of the information was at this time not to start. We were asked, the luggages at the side is possible to leave, which in the end a little regret it, as the 2 gepäcklieferanten obviously every suitcase individually to the rooms karrten. First, we used the all-inclusive right and made us about the leftovers of the buffet was (it was already as good as closed)... Still we suspected not, what size of the apocalypse our sense of orientation before. The hotel complex is huge and quite nature, fortunately, there are trolley buses, the 10 minutes from lobby to lobby, so that the critical malnourished tourists yes no calorie too much consume. In the room arrived we had to find, that you could not manage, the luggage in 45 minutes there to transport, although the walk to the apartments is not too far and we at the time every suitcases 5 times dorthinhieven can. But it didn't matter, because we are very tolerant guests, finally came the luggage. So abstract: the hotel group has a gigantic facility (in which you also after a week still gladly runs ), you feel partly as in a jungle. Rooms were also sufficiently available, as far as i can judge that. On the street slept nobody. The cleanliness of the hotel there is also no reason for critic, because they are felt 2000 employees busy, the complex in shot to be held. Were german in the hotel rather less available, however therefor tons of english, spanish and canadians. The only little represented age of the guests was 16-22, probably just the age, in which one has no more desire, the producers subject to be.

  • Location
    6.0

    The distance from the beach varies comprehensibly, depending on the location of the apartmenthütte. One runs in the case of the gau maximum 10 minutes, which in principle however not is bad, because every course is an experience. There are animals freely, even if it is almost impossible to think, the name of things to remember. Here and there one sees (hopefully timely) even a poisonous spider, any parts. The beach is not outstanding, there are just too many stones and shells in the sand, the walk is partly very unpleasant. The distance to the next larger city (in the case Playa del Carmen) is quite solid, one drives approximately minutes by car, there were also so-called collectivo's with which one for around 2.5 $there. (the course of American Dollar in Peso approximately 1:13, but you usually cheaper whcih, if you in the local currency to - Dollar will still gladly taken). Shopping you need in all-inclusive as we all know. Entertainment you through the shows quite good, the hotel disco was also quite popular, even if the disco what the age partly with clinically half dead is (please on 30 years in the evening simply times playing cards). You want the evening still varied guises, is it really worth it to Playa del Carmen to drive. Desk (Maya etc.) : there are numerous excursions were offered, which were reasonably priced but in itself have. So for a tour of a mayastätte and swimming in a senote and lunch just 100 Dollar/person going on, so you should consider, if you don't prefer a new lcd tv buys, but a tour you can make. Tip: themselves you offers from the hotel listen and then another tour operator book, because there it is partly to 30% cheaper and you get exactly the same/same no idea.

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