Hotel Grand Palladium White Sand Resort & Spa(5 stars)

Carretera Chetumal-Cancun Km. 256-1, Building 4 77710 Akumal/ Riviera Maya, Quintana Roo View on map

Average rating

208 hotel reviews

    Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.1
  • Location
    5.0
  • Food and Drinks
    5.5
  • Sport & entertain
    5.4
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61 hotel reviews in Englishsorted by travel date
Marilynn
Mostly wonderful
  • Weiterempfohlen
  • Friends
  • Badeferien
  • February 2014
The room A/C did not seem to take the humidity out of the air. Although comfortable, material felt damp. The night of Feb. 4th at ate at the Brazilian restaurant. I woke up through the night and got sick. I had several more bouts of vomiting until noon. One other person, who ate at the restaurant that night, reported she got sick as well. Bewertung lesen
  • Zimmer
    5.0

    Nice size room but the A/C did not seem to remove the dampness in the room.

  • Gastronomie
    4.0

    It was spoiled for me when I got food poisoning. I was, at least, on of two in our group that experienced this. If this had not happened, I would be praising the quality of food / cafeterias / restaurants.

  • Service
    4.0

    Very helpful staff and seemed focused on your satisfaction.

  • Sport und Unterhaltung
    5.0

    Pools were beautiful and lots of leisure activities or excursions to participate in.

  • Hotel
    5.0

    The room A/C did not seem to take the humidity out of the air. Although comfortable, material felt damp. The night of Feb. 4th at ate at the Brazilian restaurant. I woke up through the night and got sick. I had several more bouts of vomiting until noon. One other person, who ate at the restaurant that night, reported she got sick as well.

  • Lage und Umgebung
    6.0

    Beautiful beach / area. It is an hour bus ride from the Cancun airport.

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Ramona
Holiday on a dream beach.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • November 2013
The plant with altogether 5 hotel is huge with many palm trees, lots of animals, and a magnificent beach. Bewertung lesen
  • Zimmer
    4.0

    The rooms are large and well equipped. Although the furniture is old and the cushions bit shabby. For t-shirts, inter alia, the possibilities of the accommodation very low.

  • Gastronomie
    6.0

    The quality of the food was super. There was something for everyone and a lot was fresh to order before the eyes of the guests prepared. Whoever complained here, not that is genuinly to be helped. The drinks were also delicious, and really all inclusive.

  • Service
    4.0

    The service is a bit patchy. At the buffet you will, for example, of noemi very courteously. Others are unfortunately not sunday The lobby bar is not recommended. As you after desire and mood served. The lagunabar is the opposite. We were served always very fast and friendly. We would also like to still ariel mention. He has our room cleaned and every 2. day a nice hand towel animal or flower built. Thank you once again.

  • Sport und Unterhaltung
    6.0

    We didn't use the entertainment. The beach is as an advertising film, white sand and turquoise clear water. Free beach chairs we always found.

  • Hotel
    6.0

    The plant with altogether 5 hotel is huge with many palm trees, lots of animals, and a magnificent beach.

  • Lage und Umgebung
    6.0

    The transfer from the airport took about 1.5 hours, Playa del Carmen is a half-hour away. In the neighborhood is nothing, the you know and the hotel offers everything you need for a relaxing holiday.

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Mario
Huge great area.
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2013
The room was large, good condition, jacuzzi right in the room and always clean! The hotel itself is brilliant very large area! Very many americans, very little austrian german and swiss. Bewertung lesen
  • Zimmer
    6.0

    Huge with jacuzzi just cool Minibar was always full, balcony for sunset, the furniture was already a bit older but it doesn't matter. Tv in short deutschewelle is the worst channels of the world, there is only one german-language transmitter but that is no matter men is not here to fernschauen! And always very clean, a compliment the cleaning staff.

  • Gastronomie
    6.0

    Buffet was great, very varied fish, beef, pork, seafood simply everything your heart desires! Cocktails in all variations! Very clean everywhere. You need no tip you will like every other friendly and helpful treated!

  • Service
    6.0

    One spoke spanish or english in the hotel with german one comes not very far. The room was always tidy and cleaned, the maid service was very friendly and each day something else invented!

  • Sport und Unterhaltung
    6.0

    Beach was lovely, you don't need to reserve a lot of beach chairs, only relax under the palm trees! At the pool the same as at the beach only the whole day music and something played or dancing, very maintenance sam and merrily very comfortable

  • Hotel
    6.0

    The room was large, good condition, jacuzzi right in the room and always clean! The hotel itself is brilliant very large area! Very many americans, very little austrian german and swiss.

  • Lage und Umgebung
    6.0

    The drive to the hotel was an adventure, a lot of police on the road and very many potholes. From the room to the beach three minutes walk away, through the jungle to the beach everywhere in the area are paths through the jungle to the lobby, pool or beach! Directly before the hotel a bus stop is very pleasant for itself to make excursions or to go shopping!

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Rolf
Mix of 5 stars hotel and theme park
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • October 2013
The complex (gem information of employees: with 3200 beds and approximately 1500 employees in total palladium complex) is very large and spacious and is located on the main road outside of akumal, on the way between tulum and playa del carmen. We had the first two weeks a junior - the last (3) a suite. Wi-fi (with interruption in storms) in all lobbies and at the beach bar / à-la-carte-restaurant punta emilia - surcharge also in the room. The hotel area is really fantastic - a mix between 5 stars hotel and theme park. In some places you can see ... the complex age (questionable the crocodile park). All inclusive is here really 'all inclusive' = food and drinks (except for a bottle of wine costed in order in the restaurants) after desire and mood - during 24 hours. To the meal one gets good tageswein (red and weisswein from spain or chile) - you just have to ask. The flora and fauna in the hotel are fantastic. There are many wild animals to see. We were in the off season and had three weeks of great weather. Bewertung lesen
  • Zimmer
    5.0

    Junior suite: Well-equipped room with rather outdated tv (one german-language transmitter = dw), which partly did not work. The mini bar was great! Suite: Very large room with two balconies and two tvs (one did not work the whole week). In both rooms we had a jacuzzi, which we but another travel gladly would refrain. The shower was very roomy.

  • Gastronomie
    6.0

    The gastronomiebetrie all hotels are really spectacular. Our favorites were the restaurants, el dorado (necessarily filet mignon food) and mare nostrum (necessarily pfeffer steak food). The buffet-style restaurant were super. We used in the evening also often the buffet kabah, which was daily another issue had (spanish, mexican, fish...). Besides that, there was always a mexican and italian corner. The breakfast buffet in all restaurants offers a huge selection. Our favourite bar was the the salt water pool. The two waiters' ernesto 'and' demetrio ' are very caring and always friendly. After three weeks we had enough of the daily same, played chill-out cd. A shame was not occasionally on salsa or local music rearranged.

  • Service
    5.0

    The service in the hotel is generally good-very good. The room service in the house number 54 (junior suite) was rather moderate. A repaired lack, has nothing else worked. This is probably due to the motivation of the chambermaid (gabriela) due), which despite tips in the three weeks never substantially improved.

  • Sport und Unterhaltung
    5.0

    Activities always and everywhere. Clean toilet and shower in each bar. (80% the beach chairs in the area of salzwasserschwimmbaden were broken or uncomfortable).

  • Hotel
    6.0

    The complex (gem information of employees: with 3200 beds and approximately 1500 employees in total palladium complex) is very large and spacious and is located on the main road outside of akumal, on the way between tulum and playa del carmen. We had the first two weeks a junior - the last (3) a suite. Wi-fi (with interruption in storms) in all lobbies and at the beach bar / à-la-carte-restaurant punta emilia - surcharge also in the room. The hotel area is really fantastic - a mix between 5 stars hotel and theme park. In some places you can see the complex age (questionable the crocodile park). All inclusive is here really 'all inclusive' = food and drinks (except for a bottle of wine costed in order in the restaurants) after desire and mood - during 24 hours. To the meal one gets good tageswein (red and weisswein from spain or chile) - you just have to ask. The flora and fauna in the hotel are fantastic. There are many wild animals to see. We were in the off season and had three weeks of great weather.

  • Lage und Umgebung
    6.0

    The hotel area is approximately 10 minutes away from akumal (costs = 20 mxn), 30 minutes from tulum (costs = 30 mxn), 40 minutes from playa del carmen (costs = 30 mxn) and 90 minutes from cancun (costs = 2 times 3 0 mxn, migrating in playa del carmen). All data are related to the drive with a collective (coach) changed. The evening entertainment in the hotel we only rarely visited. We often take the collective to playa del carmen (3 0 mxn) and back with the taxi (20 american dollar or 2 00 mxn) risks. Taxi price imperative in advance 'hard' negotiate! Salseros find in playa del carmen the complex's restaurant, la bodeguita del medio a really great dance hall (free entrance). For trips we have a car with insurance in the hotel for 1 000 mxn rented (eve from 17 hours and on the day after around 0800 back). You could easily many attractions in the immediate area to visit (tulum, playa del carmen, zone of chichen-itza, and so on).

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Nadine
Dream hotel with a miserablen gym
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2013
The area is very extensive and we enjoyed the many guests not noticed. The area is always something new to offer and also after several days, we have always found new. The guests were mostly americans, british, canadians and spanish, germans were only very few there. The average age mixed. In our part of the plant very little children had (white sands). Bewertung lesen
  • Zimmer
    6.0

    Rooms are big and spacious. The furniture in good condition. Much importance is attached on cleanliness.

  • Gastronomie
    6.0

    The number of restaurants is unbeatable. On the large area well spread, so that at every lobby restaurants are available. The food in the buffet restaurants was varied and it is always freshly grilled. With high quality and expensive food is not skimpy. Salmon for breakfast and prawns in all variants for lunch The specialities restaurants have a very high quality of the dishes and are very versatile. The steaks are neither dry nor tough. The food fits very well to the individual local and the respective motto is good. In the restaurants will more or less expect a tip! Which i was okay, too think when the service was good however it should not give also not negative and you next time not so good anymore treated. Which i very unfortunate finds is, that specially desires in the restaurants not all waiters be! A see it as a problem and make it gladly and the others are snotty and point out, that not to do it! (for example, no spinach for noddles as trimmings) The only restaurant in which we never ate there and i never would eat is the beach restaurant with the colonialhotel. The restaurant looked like a dump. It was not cleaned up, the leftovers, which at the buffet were not cleared. This restaurant resembles a star hotel. Which very unfortunate is, since all the other very much importance was put on cleanliness! The selection of the drinks was good. Especially the cocktails were very delicious. The bartender save not with expensive brands alcohol ☺ The bars are often not on the prescribed opening hours! Especially if the weather morning clouds looks. The bar at the adult pool (bar la isla) usually only against 10:30 a. m. open instead of at 9:00 o'clock!

  • Service
    5.0

    The service is brilliant! The basement always friendly and try on all languages with a contact. German is understood the waiters a few words and at the front desk one comes with english much better ahead. The service in the buffet-style restaurant are not in the specialty restaurants to compare. In the specialty restaurants the service is so much better! The cleaning of the room is ok met the standard but not very creative in the beds.

  • Sport und Unterhaltung
    4.0

    Beach and pool very clean. The beach chairs at the beach and at the pool are partly worn and broken should be replaced! Also some showers on the beach! The gym has its best times for a long time behind itself. It is never a star hotel expected. The gerärte you can not control, as they are already rusty are, the cardio equipment you can't adjust and the conveyor belts are already long outdated.! Urgent erneuerungsbedarf! And the air conditioning you should really set to about 22 degrees and not as at home on 26 degrees and then it is because the gym humid warm and hardly oxygen!

  • Hotel
    6.0

    The area is very extensive and we enjoyed the many guests not noticed. The area is always something new to offer and also after several days, we have always found new. The guests were mostly americans, british, canadians and spanish, germans were only very few there. The average age mixed. In our part of the plant very little children had (white sands).

  • Lage und Umgebung
    4.0

    The distance to the beach depended, in which villa you will be accommodated. Our villa 56 was one of the most central. Had a short way to the beach, as well as the pool and the lobby. The transfar from and to the airport took about 90 minutes. Playa del Carmen is located approximately 30 kilometers and great with the so-called collektivos to reach.

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Günter
Five star but only on the surface, 4 * realistic
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • April 2013
Shows started only at 22:15 o'clock, way too loud Bathroom / rooms were unsplit No german, no newspapers Staff very unfriendly, no smiles, in particular at the receptions, Currency exchange with traveller cheques took about 45 minutes to Determine, that my two signatures not the same ones are. Absolutely ridiculous, score: no acceptance-no money Cleanliness and clearing of the table-ware in the buffet-style restaurant were really bad Staff uninterested, only with the receipt of daily tip ran it as at the schnürchen. Motivation for the job-null Bewertung lesen
  • Zimmer
    5.0
    Größe des Badezimmers
    2.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    5.3
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    4.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    3.3
    Kompetenz (Umgang mit Reklamationen)
    3.0
    Rezeption, Einchecken, Auschecken
    4.0
    Freundlichkeit und Hilfsbereitschaft
    3.0
    Fremdsprachenkenntnisse des Personals
    3.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    4.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.0
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Behindertenfreundlichkeit
    4.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
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Uwe
In the palladium white sand can the everyday life verges
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • April 2013
The hotel complex made on us a very positive impression. Through the interesting arrangement of the overall 4 (5 including royal suites) hotel complexes of palladium resorts (kantenah, colonial, white sand and rivera) The hotel is very spacious (circa 4*4 kilometer). The whole hotel complex is to 100% in the natural environment nestled. In the white sand, toilet and living area separate (hot tub not beside the beds; sometimes unwanted). Through the natural flora and fauna we had even in the house 59 (right next to beach) no sea view. The accommodation (not only in the white sand) made a ... very well-kept impression, even if the hotel complex already 2002 built. The way to the beach was for us it was optimal (haus 59). Our request to adjacent room with our friends one came immediately after (also without additional payment), which the great service stresses. Beach chairs were available at the beach sufficiently available. The quality matched the standard. One strove the loungers continuously to clean. Bewertung lesen
  • Zimmer
    5.0

    See hotel general. White sand: tv (1 german channels); balcony, coffee maker, iron, direct dial phones, telephone etc. Tiquila and vitamins on arrival cleaning 1 times per day Please don't forget an adapter. An additional verteilerdose is perhaps not bad; so you can at the long loading (only 110 v) several Electro. Equipment loading (i. d. R. 2 cell phones and camera)

  • Gastronomie
    6.0

    Our breakfast we have spent in the 'tikal' restaurant. This has the advantage, that you also in 'beach wear' could eat meals. Praiseworthy is the high the offer for fresh fruit and fruit juices. The number of restaurants is above average (steak, brazilian, mexican, japanese, asian, italian, etc.) One is not in the royal building, so are the restaurants a day before to reserve (from 08:00 a. m.). So you at the inlet of the restaurants no waiting time. The 'la terraza' is only for the guests the royal suites. Definitely are the restaurants only with a long pants (men) to enter. We recommend the dinner on the beach bars' punta Emilia' (fish) and 'beach bar' (barbecue). Also in the buffet restaurant every evening another theme nights. A varied meal is contrary to some other statement in our opinion definitely ensured. The drinks at the end of the day we stayed in the lobbies were served (b52; champagne, wodka coke, whisky, etc.) ; all inclusive.

  • Service
    6.0

    The friendliness of the staff of the hotel, wether at the pool, in the restaurants, at the beach etc. You can once again was delicious. At the front desk one comes with ' hausenglisch' for success (for example 2 adjoining rooms). Language is spanish. German only very few Spoken. It is very good, if you tried, a few words spanish to learn. We had the feeling, so you always make an effort was, with few learned german words us friendliness to broadcast. Condition is certainly definitely, the own serotoninergic (' as one calls into the forest inside; so it echoes back') In the restaurants you are constantly tried, as soon as possible the tables for the next guests catching. At the room cleaning it gave in our opinion nothing to complain about. 1 time it was cleaned every day. With the environment to ease, one is endeavored, only every 3 days the towels and change linen (on request also daily). For us, this not a problem dar. For us is incomprehensible, that with such good service it again and again guests, What about natural things like for instance key card not working for the first time, loudly at the front desk complain. The medical service was around the hour guaranteed. We enjoyed ourselves with so much friendliness also showed up perceptibly.

  • Sport und Unterhaltung
    6.0

    Since we rather less friends of sport are, we found it to be very positive, that you are not a permanent animation (paragliding, speed boat, table tennis, stretsching, dance etc.) Is suspended (centrum the entertainment is in any case that pool environment) As initiative there was table tennis, darts and bingo ( ☺. Winner of the competitions were greeted with a small bottle of tiquila or a pop-t-shirt (people of palladium) rewarded. In the existing sport center are almost all kinds of sports possible. Evening shows are in the 'rivera' and in the 'colonial' possible, as well as to be recommended (mexican evening, pirate, etc.)

  • Hotel
    6.0

    The hotel complex made on us a very positive impression. Through the interesting arrangement of the overall 4 (5 including royal suites) hotel complexes of palladium resorts (kantenah, colonial, white sand and rivera) The hotel is very spacious (circa 4*4 kilometer). The whole hotel complex is to 100% in the natural environment nestled. In the white sand, toilet and living area separate (hot tub not beside the beds; sometimes unwanted). Through the natural flora and fauna we had even in the house 59 (right next to beach) no sea view. The accommodation (not only in the white sand) made a very well-kept impression, even if the hotel complex already 2002 built. The way to the beach was for us it was optimal (haus 59). Our request to adjacent room with our friends one came immediately after (also without additional payment), which the great service stresses. Beach chairs were available at the beach sufficiently available. The quality matched the standard. One strove the loungers continuously to clean.

  • Lage und Umgebung
    6.0

    The location of the hotel you can amongst others from holiday check on. Due to its close proximity to Playa del Carmen, Tulum and akumal you can get good day trips, also without expensive reservations to arrival. A summary of the complex i have our footage resolved. By the two videos you got a good spatial impression the hotel. The beach itself is an excellent white sand beach. However, if you want into the water, this is only at certain locations possible. Under the water surface hides a Coral roof of ( schhnorcheln possible; however a little worth seeing)

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Helga & Reiner
Beautiful plant, but...
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • April 2013
It is a resort with 5 different hotels. All einrichteungen can be used, but only the royal area is excluded. The area is very extensive and very tidy and clean. Also the all-inclusive offer leaves nothing to be desired. Near the guests it concerns predominantly americans, canadians and spanish. Bewertung lesen
  • Zimmer
    5.0

    We had a big room with a king siz bed. It was everything you need is available (hair dryer, safe, air conditioning, coffee maker and so on.). Also the bathroom was very large us had a jacuzzi and a large shower. Everything was in good condition and was cleaned regularly.

  • Gastronomie
    5.0

    There are 2 buffet-style restaurant and 8 more à la carte restaurant. The buffet-style restaurant offer a variety of food. Every weekday there is also another motto. Actually there was always something to find, which one likes. But you should definitely also the a la carte restaurants try it. There is for example mexican, brazilian, asian cuisine and a steak house. The quality switches unfortunately, but never was this bad. In the à la carte restaurant to eat, you have a little earlier (circa 06:30 a. m. ) eat out. Later you have to stand your ground for winsurfing, but you could freely in the resort, because a piper easier, indicating, when a table was vacant.

  • Service
    5.0

    The staff was always very friendly %blank%. With german you have difficulties, but english and spanish will be in general well understood. If you have a little spanish comes, you should also apply, because the reaction of the staff then it is very positive. The rooms were regularly thoroughly cleaned.

  • Sport und Unterhaltung
    5.0

    There was a sports program as a part of the entertainment, but very decent is. The beach was somewhat disappointing, as it was only a small piece of without further problems into the sea came. The loungers were in very good condition and were regularly cleaned or repaired.

  • Hotel
    5.0

    It is a resort with 5 different hotels. All einrichteungen can be used, but only the royal area is excluded. The area is very extensive and very tidy and clean. Also the all-inclusive offer leaves nothing to be desired. Near the guests it concerns predominantly americans, canadians and spanish.

  • Lage und Umgebung
    5.0

    The hotel is integrated in a park-like setting, the lovingly decorated. The whole complex we give a 1 plus with asterisks. There is again and again something new to discover and everywhere ensured, that everything remains as it is. The size the hotel can initially be a problem, as you did one or another lost times. All furnishings of the other hotels can be used with. In addition you can have a electric cars or small ausflugsbahn use, the between the lobbies run.

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Daniel
Excellent honeymoon
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • January 2013
For the honeymoon we had no better hotel imagine. We highly recommend the beach section of the strandrestaurantes punta Emilia, to snorkelling. A huge variety of fish, rays and crabs are to find. On the other beach sections is the beach in the water but sandy. Bathing shoes should under all circumstances in all creating be borne. Bewertung lesen
  • Zimmer
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    4.0
  • Sport und Unterhaltung
    5.8
    Qualität des Strandes
    5.0
    Zustand und Qualität des Pools
    6.0
    Kinderbetreuung oder Spielplatz
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    5.3
    Familienfreundlichkeit
    6.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    6.0
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    6.0
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Michaela
Dream holiday after great trip
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Badeferien
  • December 2012
The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything ... clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about. Bewertung lesen
  • Zimmer
    6.0

    We had a junior suite. She has a large, free-standing jacuzzi in the room are. Toilet and shower are ' only by a glass door from the rest of the large room separated. A bit difficult for the privacy. The closet is large and with a safe equipped. Furthermore there are: tv (with information to the hotel, weather, Deutsche Welle), pullout sofa, table with chairs, well-functioning air-conditioner, fan, balcony with chairs, coffee maker, mini bar, telephone, large x information map in many languages. Room was always very clean made. We have a 2. cover desired, those have we also every day received. Furniture and general the room are in good condition. Bed was very comfortable.

  • Gastronomie
    6.0

    Since 5 hotels in an area are, there is for everyone a huge choice of restaurants: mexican, italian, chinese, japanese, steak grill and so on everything with reservation. Alternatively there is still 2 buffet-restaurant. Here there are different theme nights. The food is always perfectly arranged and was always immediately refilled, if necessary. Cleared only, if no guest more present, otherwise we could food, as much as we wanted. The choice of food in the buffet restaurant for every meal time is terrific. There is something there for any taste and there is every day new to discover and to try. Great! I would particularly like to highlight the 24 december : the restaurant was very nicely decorated with sculptures from eisblöcken, huge chocolate pyramid (chichen itza). Hummer of the finest quality. But also at the other days again and again differently decorated and arranged. A great achievement of the whole staff.

  • Service
    6.0

    The mexicans have a terribly pleasant and friendly nature. Not only in the hotel, but also in the whole country. Nobody is importunate, everyone was friendly. All wishes are met. It speaks in the hotel english. The cleaning of the rooms every day was perfect, the mini bar was always reliable refilled. Even deep at night were still hallways and toilets cleaned, so long entertainment was offered. Really top! The bartender in the white sand lobby are always totally on the ball, advised a and fulfilled also here all wishes, the its is possible.

  • Sport und Unterhaltung
    6.0

    Beach chairs are probably in every holiday destination reserved... Without words. But there is at any time of the day enough sunbeds, since it features several pools. Also at the beach you could always find a chair. The loungers are tidy and one has the possibility, a large towel hire. Showers and sanitary plants are everywhere at the beach and at the pools and always super maintained. The animation at the pool is not intrusive. The offer is huge (beach volleyball, dance lessons, learn spanish, water polo, knowledge-quiz, snorkelling, and so on)

  • Hotel
    6.0

    The hotel is wonderful. The houses are only in palm height (= 3 floors) built and were well distributed on the Areal. The pool, the sea, the restaurants, (for me) the fitness studio were very easy to reach on foot. Alternatively drives the whole day the train the complex. So one comes evening from bar to bar or from the food to the next show. Very well done. Off course the hotel is not so large, the paths not also without any problems can walk to. The hotel complex is in super condition: everywhere is being worked on (decent), everything clean and tidy -to each daily and nighttime. Internet worked for free in the lobby, but ever more user there is, the more unstable and slow it is. Makes but nothing, because there is so much something to do and to see. There is really nothing to complain about.

  • Lage und Umgebung
    6.0

    Playa del Carmen is about 25 kilometers away, the airport Cancun 110 kilometer. The extensive beach is for each property easy to reach. Good shopping possibilities in the hotel lobbies (souvenirs, in the evenings always still additional goods, clothes, postcards, sweets, jewelry and so on) Night life is in the hotel offered in the form of super professional shows, disco, a lot of bars, live music (but never whilst sleeping mind) and even a shuttle service to Playa del Carmen to coco bongo (disco). We didn't go on any excursions, since we from the Yucatan-trip came. Only a few kilometers away to akumal to the beach we are with the collectivo (20 pesos) risks, to the turtles to snorkel, which we found. Everything is easy. We were also have the many free current animals on the complex pleased. Not to forget the beautiful pelicans in the sea.

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Claudia
After 3 time palladium never again
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Nachweis erbracht
  • Badeferien
  • December 2012
The hotel is as described in the catalogue. Bewertung lesen
  • Zimmer
    3.0

    The jacuzzi is next to the bed. Is a matter of taste. Shower and toilet are divided by a glass door and are located in the same room. That a room was missing, we found it very badly soundproofed.

  • Gastronomie
    4.0

    The choice is large and there is something for everyone. There the complex very big is and lots of people christmas were there was the buffet-restaurant kabbah crowded. On christmas eve we could us at the table not maintained, since the noise level was so high as in a train station.

  • Service
    3.0

    We were to the 3'. On the complex. We were this time very dissapointed. Unfortunately, before christmas the service very suffered, since many vacationers were there. Lunch in the pool-restaurant Azul, were the tables full of dirty dishes. As no table was free, we have to totally dirty table set. After half an hour was nothing happened. We and many other then the table itself cleared up with the lunch can start. Staff was here but served we were not. So we were not used to from the palladium.

  • Sport und Unterhaltung
    4.0

    The beach is only in the kantenah fantastic. There can one also without bath shoes into the sea go.

  • Hotel
    4.0

    The hotel is as described in the catalogue.

  • Lage und Umgebung
    4.0

    The distance to the airport is about 1,5 hours.

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Katia
Dream holiday in a dreamland
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • November 2012
Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go! Bewertung lesen
  • Zimmer
    5.0

    There is huge room, we booked a junior suite! Great large wardrobe large bathroom with shower and jacuzzi tub! Always everything very clean, towels every day fresh, linen every 3. day. The rooms are although not the newest and a little noisy but that didn't bother us because the cleanliness fits!

  • Gastronomie
    6.0

    The complex is from 4 hotels and there are 22 bars, 2 buffet-style restaurant and 8 a la carte restaurants! Really great we found the one in the buffet-style restaurant a table assigned gets the then not from other guests was occupied, we could always together to the buffet and then were not our drinks was cleared or other sat as it often in other hotels happens! In the buffet restaurant, as well as in the a la carte restaurants the food was fantastic something for everyone! What's also worth mentioning is for the reservation of the alla carte restaurants not in the morning in a queue to for the next evening place to get, but just go where you want and then either get a table or a pipsgerät with get and then as soon as the table vibrates the device or glows red and then you can go back to the restaurant and sit down! I am always thrilled about it!

  • Service
    6.0

    The mexicans are a very friendly and very courteous people, they are all very pleasant even if you you don't at the start with tips smothered! We had us with the waiter Luis in the lobby bar very well understood he was always in a good mood and were never in the dry abandon.

  • Sport und Unterhaltung
    6.0

    Beach very nice and you can also great walking, you can not everywhere into the sea go, because the corals the part to to the beach but a few steps to the left or right and you can use the clear turquoise sea dip! There are 2 swimming pools including children use and 1 adult pool where you from 18 great pool chairs with cushions and drinks at the pool chair gets! It is for all sufficient capacity at the beach and at the pools so you need not at 6 o'clock in the morning with the towel to reserves to walk!

  • Hotel
    6.0

    Just great hotel with beautiful beach, very big complex, but if you don't want to you don't need many steps on foot to go!

  • Lage und Umgebung
    4.0

    The hotel is located approximately 90 minutes away from the airport, to the next town Playa del Carmen you can travel approximately 30 minutes and to Tulum about 25 minutes you can easily with the public transportation the places, one goes simply onto the street and already is a collectivo (kl bus circa 10 places) on, you pay for to Playa del Carmen as well as to Tulum 35 pesos! Also taxis is not a problem you can from the reception from call them, costs circa 20 Dollar for 20 kilometer. otherwise nearby there is nothing no shopping possibilities or bars!

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Joachim
Nice hotel, really good vacation
  • Weiterempfohlen
  • Friends
  • Übersetzt
  • Badeferien
  • November 2012
The hotel is part of a 5 hotels comprehensive portfolios. It is very nice in the available jungle integrated. The hotel is very well-kept and everywhere one sees staff with the maintenance is busy. White sand has approximately 260 rooms. They are in individual villas accommodated those 3 storied approximately 30 rooms include. The guests had in the majority booked all inclusive. They are from around 50 to 60% east europeans, 20% americans and the rest german, french and spanish guests. Bewertung lesen
  • Zimmer
    5.0

    I had booked a junior suite. The room was in the colonial style with 2 king size beds, sofa, stuhlecke, desk, television, mini bar ( Cola, Fanta, Sprite and beer was refilled daily and in all-inclusive included), coffee and teeauswahl and balcony. The bathroom was generous with a toilet, large wash basin, large shower and jacuzzi bathtubs. Also were about 15 hangers (otherwise rather scarce), free safe, iron and ironing board and iron available. The furnishing is was already a little older, but in very good condition.

  • Gastronomie
    6.0

    I had booked all inclusive. The white sands does not have its own buffet. So you had to for breakfast in the neighboring hotel which however not a problem was. The breakfast buffet was very diverse. From the freshly squeezed juice on warm dishes to fruits and yogurt was everything available. Even sparkling wine was for breakfast already available. You could eat lunch in the buffet-style restaurant or at the beach eat out. The rights beach restaurant on the wedding chapel is the better. There one is served and we never waited longer than 3 minutes wait until someone came. One gets mexican snacks, as well as pizzas and burgers. The other beach lies near the pool of the colonial hotel. You get only the food there the one before at the bar ordered. There is also in general more the matter because of the proximity to pool. In the evening you can enjoy one of the many à la carte restaurant use (only in the beach restaurant and japanese theppanjaki you have to before reserve) or in the buffet restaurants. In the à la carte restaurant there is general dress code. ( men in long trousers). The buffet restaurants theme nights but mexican and american is always available. So if you at this selection nothing finds is even debt ☺

  • Service
    6.0

    The staff is consistently very friendly and hard-working a the vacation as beautiful as possible to make. I have it in 2 weeks not even experienced, not greeted with a smile and if you then a couple more words in spanish together get the smile becomes even wider. Even without giving any tip you get friendly and accommodating treated but under these circumstances one gives gladly something. Housekeeping was okay and the room always clean and with various figures effortless. Also i the first time experienced that my towel not was changed if i didn't want it.

  • Sport und Unterhaltung
    5.0

    Entertainment was available but not pushy. Mostly at the pools. But as i only at the beach was, i was quite private. Diving i was with the water sports center at the beach. Is really recommendable. Prices, organization and staff really great. There was internet access free wi-fi in the lobby ( skype not possible). If lots of guests online it is correspondingly slowly but to write e-mail was enough. In the rooms is internet fee ( very expensive! ) The beach consists of fine sand and is quite clean. You can only in the area of the lifeguard tower without beach shoes into the water. At all other authorities began after 4-5 meters corals and it is without shoes very uncomfortable. There are plenty of loungers available and in good condition. Also depends on here and there a hammocks between palms to 'hang out' in. Between the many palm trees one can always find a shady spot and umbrellas are also available although not so many. ( but because of the palm trees also definitely not required)

  • Hotel
    5.0

    The hotel is part of a 5 hotels comprehensive portfolios. It is very nice in the available jungle integrated. The hotel is very well-kept and everywhere one sees staff with the maintenance is busy. White sand has approximately 260 rooms. They are in individual villas accommodated those 3 storied approximately 30 rooms include. The guests had in the majority booked all inclusive. They are from around 50 to 60% east europeans, 20% americans and the rest german, french and spanish guests.

  • Lage und Umgebung
    4.0

    The beach is 5 minutes on foot. The hotel is about 30 kilometer from Tulum and Playa of the Carmen and 110 kilometer from Cancun away. The transfer took about 70 minutes To to buy one must to Playa of the Carmen in the pedestrian zone but with the ' collective ' not a problem is. TUI offers various excursions to the partly quite 'salted' prices ( for example Jeep Safari after sian Kaan 136€ per person! ).

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Janina
By far the best vacation
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • October 2012
The hotel is over a large area with 4 other hotels (colonial, kantenah, Riviera and royal suites (with the rather separately are). The hotel is great nice to nature reingebunden and really clean. The people there cleaning almost every hour anything in the pool and is really great nice. We lived in two junior suites, the absolutely were great. The cleaning ladies were also very tidy, for us it was never dirty. The hotel belongs to a spanish hotel chain, but most of the staff speak english and the nationalities are rather mixed. Of americans, spanish, german, russian. Everything is ..., but it rather less russians are as in Egypt for example. Order, cleanliness, friendliness everything was absolutely great. Bewertung lesen
  • Zimmer
    6.0

    We had two junior suites, a couch and a jacuzzi in addition had and really large. Every room had a safe, a tv and a radio, to which one its iPod connect ( ☺ ). However, there were no german tv channels, but on vacation one must no tv. The mini bar is filled up every day. There is Pepsi, Sprite, Fanta, water and beer.

  • Gastronomie
    6.0

    Food is great. There are 2 buffet-style restaurant and 8 specialty restaurants. The food at the buffets is more european, but the specialty restaurants i can only recommend (are also free of charge)! The bars are great, you get at the pool bar and the beach bar lunch food and drink, also very fast, since you soft drinks also tap itself could.

  • Service
    5.0

    The waiters are very friendly and also spoke somewhat understandable english; however it cannot harm a little spanish to learn! Also the cleaning ladies do their work well, if you like we the bed linen every day changed and also otherwise they will have to ensure order in the rooms. The people at the reception could nevertheless very good english and in case of any problems also always friendly and helpful. ! You get about on the 5. day a note, you can a gift claim. This is over a palladium- 'company', i can say and they want a to a membership persuade. Who is interested can gladly listen, but you should really consider, whether the membership (in the remaining very expensive) really complete and careful, that one not from those belatschern leaves ☺

  • Sport und Unterhaltung
    6.0

    The pools were huge and a lag directly at the beach. There is enough sunbeds and clean the entire area. The animation was great, if one much action likes to get there just perfect, but if you didn't want to take part, the a in peace. There is also a youth club from 13 to 19 and 2 kids' clubs, so if you see anyone want to discover, absolutely no problem! The shows were the blast. There was an extra 'palladium-ballet' and the shows were great costumes and a real scene. The shows were really well thought out and felt like in a professional dance show. Great shows i have never seen. There was also always 2 in the evening (a at 21 o'clock and an at 22:30 o'clock, in two different theaters).

  • Hotel
    6.0

    The hotel is over a large area with 4 other hotels (colonial, kantenah, Riviera and royal suites (with the rather separately are). The hotel is great nice to nature reingebunden and really clean. The people there cleaning almost every hour anything in the pool and is really great nice. We lived in two junior suites, the absolutely were great. The cleaning ladies were also very tidy, for us it was never dirty. The hotel belongs to a spanish hotel chain, but most of the staff speak english and the nationalities are rather mixed. Of americans, spanish, german, russian... Everything is, but it rather less russians are as in Egypt for example. Order, cleanliness, friendliness everything was absolutely great.

  • Lage und Umgebung
    5.0

    The hotel is directly at the beach. Depending on where one lives, the paths are a little longer, but there is golf cart the one actually always everywhere. We are very close to the beach akumal, at which you with turtles snorkeling (a worth a visit definitely, 5 minutes by cab). There one drives with the collectivo for about 10 minutes to Tulum the ruins, the one should look at oneself. Besides that the hotel is quite 'isolated', there is no shopping center like in Playa del Carmen, but over the entertainment in the evening one could also into this coco bongo to Playa del Carmen go. One drives about 2 hours to chichen itza, we were with TUI and this trip also TUI booked and i can only say. A great leader never had. This trip is really recommendable, the tour guide (it is always the same =Joop) is totally professional and know very much. Its leadership has our intreresse on the Maya really woke us up! However, if you in the evening gladly leaves or larger would like shopping to go, should rather to Playa del Carmen go.

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Stephan
Dream hotel, leaves minor flaws void will!
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • October 2012
After a very pleasant flight we arrived late in the evening in Cancun and on the airport exit promptly with a smell welcomes, the not from a conventional weed turning, which already times for some laughter made. Very quickly we were to the coach piloted, in which we +2 hours sitzzeit to the 11 hours flight as bonus credited got. Everything not a problem, because it is in each vacation country interesting, the local autobahnkrater to admire, but as horrible as expected, it was not at all. Already in the bus made a pleasant holiday feeling wide, the central america ... vegetation is worth seeing. The palladium group was very least for the bus left, because the best well known is at the end. The white sand lobby is very nice decorated and lit, as the other lobbies this hotelzusammenschlusses also. The welcome was fast and informationsbündig over the stage, probably, because we 80% of the information was at this time not to start. We were asked, the luggages at the side is possible to leave, which in the end a little regret it, as the 2 gepäcklieferanten obviously every suitcase individually to the rooms karrten. First, we used the all-inclusive right and made us about the leftovers of the buffet was (it was already as good as closed). Still we suspected not, what size of the apocalypse our sense of orientation before. The hotel complex is huge and quite nature, fortunately, there are trolley buses, the 10 minutes from lobby to lobby, so that the critical malnourished tourists yes no calorie too much consume. In the room arrived we had to find, that you could not manage, the luggage in 45 minutes there to transport, although the walk to the apartments is not too far and we at the time every suitcases 5 times dorthinhieven can. But it didn't matter, because we are very tolerant guests, finally came the luggage. So abstract: the hotel group has a gigantic facility (in which you also after a week still gladly runs ), you feel partly as in a jungle. Rooms were also sufficiently available, as far as i can judge that. On the street slept nobody. The cleanliness of the hotel there is also no reason for critic, because they are felt 2000 employees busy, the complex in shot to be held. Were german in the hotel rather less available, however therefor tons of english, spanish and canadians. The only little represented age of the guests was 16-22, probably just the age, in which one has no more desire, the producers subject to be. Bewertung lesen
  • Zimmer
    4.0

    The only main complaint is here. The size, facilities and cleanliness of the room were perfect. The problem is located in the separation of bathroom to the room, because there is not really a. Toilet and shower are separate, but both have a glass door to the living room, with the frame not fully lock. In plain language, the zimmerkollege are not allowed at the movement of other partial share. Acoustically not time a problem, but if one suddenly the cloud in the room has, established a already some aggression. As bad the shower: out of the drain permanently an unpleasant mock crawled, the room completely fills and a welcomed warmly, if you from the beach again to the room comes. Otherwise would be the room spotless.

  • Gastronomie
    6.0

    Who it uses, can really from early until late burger in hereinpressen, because at the beach there is a snack bar, in the you everything possible, not healthy fast food food. At the main meals, one could occupy one of the 3 buffet-style restaurant to go. In the evening one has additionally still the choice between 10 (or so ) à la carte restaurant. The food was generally good, but lots of dishes did not like, as you expect or have bland food. At the end is but nevertheless satisfied, because the food choice is huge, that each something finds. One enters a büfettsaal, so the willkommensdame obliged, a place. You will sometimes 2 minutes from the room to the table, although anyway all tables are occupied and the free choice. Particularly like, that many drinks and snacks originals are and accordingly good taste. Unfortunate is however the oreo -icecream, a means, you the whole day to eat, because they so tasty. As already mentioned, there is also a bar in the beach/pool area, elsewhere you will most likely not stop. At cleaning and hygiene in the restaurant does not exist lots to whine about, even if the not closed restaurants from krähenähnlichen birds were occupied. But you can not from the staff demand, the birds completely out. Atmosphere in the hotel was unbeatable, especially at night at the beach it is very quiet and romantic. A little pushy, the securities, from time to time at the beach patrol, but just not be fooled by... One should give tip in the form of a Dollar notes spread.

  • Service
    6.0

    The staff was friendly. English less available, but at least smile embarrassed, if you which on non-spanish ask. The basic words like beer and pizza you understand but luckily. The room was cleaned thoroughly - the cleaning ladies can more animals out of towels forms, than it actually is and the room was also clean. Child care i needed luckily not, because my knowledge i have no offspring. Laundry was superfluous, because i brought my things simple 14 days on item, eventually fused one proper with the clothes.

  • Sport und Unterhaltung
    6.0

    Internet gives it bucketful in the lobbies (for free). For guests, who believe a fool to have, they were athletic, there was even a fitness centre. It is bigger than some studio in Germany tip: take not before, this regularly to visit, because already on the 2. day be aware, that it was much more pleasant, at the snack bar to sit and cheesesandwiches to eradicate. Volleyball at the beach you can play, until the cycle in the midday sun breaks down or one goes simply at the pool and of the entertainment surprise. This is as often designed, that guests fully disgrace and so the other guests be maintained. In puncto cleanliness full marks. Beach as mentioned not ideal, but acceptable. The shows are well, the dancers as well as, the costumes anyway.

  • Hotel
    6.0

    After a very pleasant flight we arrived late in the evening in Cancun and on the airport exit promptly with a smell welcomes, the not from a conventional weed turning, which already times for some laughter made. Very quickly we were to the coach piloted, in which we +2 hours sitzzeit to the 11 hours flight as bonus credited got. Everything not a problem, because it is in each vacation country interesting, the local autobahnkrater to admire, but as horrible as expected, it was not at all. Already in the bus made a pleasant holiday feeling wide, the central america vegetation is worth seeing. The palladium group was very least for the bus left, because the best well known is at the end. The white sand lobby is very nice decorated and lit, as the other lobbies this hotelzusammenschlusses also. The welcome was fast and informationsbündig over the stage, probably, because we 80% of the information was at this time not to start. We were asked, the luggages at the side is possible to leave, which in the end a little regret it, as the 2 gepäcklieferanten obviously every suitcase individually to the rooms karrten. First, we used the all-inclusive right and made us about the leftovers of the buffet was (it was already as good as closed)... Still we suspected not, what size of the apocalypse our sense of orientation before. The hotel complex is huge and quite nature, fortunately, there are trolley buses, the 10 minutes from lobby to lobby, so that the critical malnourished tourists yes no calorie too much consume. In the room arrived we had to find, that you could not manage, the luggage in 45 minutes there to transport, although the walk to the apartments is not too far and we at the time every suitcases 5 times dorthinhieven can. But it didn't matter, because we are very tolerant guests, finally came the luggage. So abstract: the hotel group has a gigantic facility (in which you also after a week still gladly runs ), you feel partly as in a jungle. Rooms were also sufficiently available, as far as i can judge that. On the street slept nobody. The cleanliness of the hotel there is also no reason for critic, because they are felt 2000 employees busy, the complex in shot to be held. Were german in the hotel rather less available, however therefor tons of english, spanish and canadians. The only little represented age of the guests was 16-22, probably just the age, in which one has no more desire, the producers subject to be.

  • Lage und Umgebung
    6.0

    The distance from the beach varies comprehensibly, depending on the location of the apartmenthütte. One runs in the case of the gau maximum 10 minutes, which in principle however not is bad, because every course is an experience. There are animals freely, even if it is almost impossible to think, the name of things to remember. Here and there one sees (hopefully timely) even a poisonous spider, any parts. The beach is not outstanding, there are just too many stones and shells in the sand, the walk is partly very unpleasant. The distance to the next larger city (in the case Playa del Carmen) is quite solid, one drives approximately minutes by car, there were also so-called collectivo's with which one for around 2.5 $there. (the course of American Dollar in Peso approximately 1:13, but you usually cheaper whcih, if you in the local currency to - Dollar will still gladly taken). Shopping you need in all-inclusive as we all know. Entertainment you through the shows quite good, the hotel disco was also quite popular, even if the disco what the age partly with clinically half dead is (please on 30 years in the evening simply times playing cards). You want the evening still varied guises, is it really worth it to Playa del Carmen to drive. Desk (Maya etc.) : there are numerous excursions were offered, which were reasonably priced but in itself have. So for a tour of a mayastätte and swimming in a senote and lunch just 100 Dollar/person going on, so you should consider, if you don't prefer a new lcd tv buys, but a tour you can make. Tip: themselves you offers from the hotel listen and then another tour operator book, because there it is partly to 30% cheaper and you get exactly the same/same no idea.

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Andreas
Dream holiday
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • October 2012
The hotel complex is huge. Less miles on the grounds behind need to adopt, one can between the hotel and the bungalows with a bimmelbahn transport leave. The 5 hotel in the middle of a dschungelartig landscaped grounds with indigenous flora and fauna. Each individual hotel there were several bungalows. The number of bungalows of the hotel white sand is not so high. Also in spite of the fact, that on this site 5 hotel, spread the guests good. By the pool, beach and also in the buffet restaurant it was never crowded. The lines at the restaurants was sometimes ... a bit higher, so also queues formed. We had a suite with jacuzzi in the bedroom. The room, as well as the sanitation areas were always clean and neat. Usage were hardly to see. We had 2 nights problems with smells from the discharge from the shower. We described our problem and the staff members were hard to fix this. The majority of the guests come from Amerika, Canada and Spain. There were only a few germans. Bewertung lesen
  • Zimmer
    5.0

    Our room was equipped with a jacuzzi. The mini bar is here including. We had a king size bed. From the balcony we had a nice view on the complex. A deduction, there is through the easy stinking smell in the room from the shower.

  • Gastronomie
    6.0

    Bars and restaurants are plentiful. One can in addition also all bars and restaurants of the other hotels use (except from the royal suites). You need in any restaurant, except one would like to China-restaurant on the certain 'show-chef table' want to sit outside and at the beach bar. Really good the cocktails which included and very tasty are. We recommend coco loco, bananamama, bamboo (without alcoholic) In summary the food was and drink very good. Selection was abundant.

  • Service
    6.0

    The staff is always friendly. To with the staff to communicate, you need english or spanish skills. The room was always satisfactory again prepared and sometimes also lovingly decorated. The laundry service was quick and satisfactory. Complaints were taken friendly and as soon as possible, trying to solve.

  • Sport und Unterhaltung
    6.0

    There is on the entertainment a daily, as well as hourly animation plan. The animation was pleasant and was fun. The entertainment/evening shows were well done and funny. Who no animation may has ample space and a quiet spot.

  • Hotel
    6.0

    The hotel complex is huge. Less miles on the grounds behind need to adopt, one can between the hotel and the bungalows with a bimmelbahn transport leave. The 5 hotel in the middle of a dschungelartig landscaped grounds with indigenous flora and fauna. Each individual hotel there were several bungalows. The number of bungalows of the hotel white sand is not so high. Also in spite of the fact, that on this site 5 hotel, spread the guests good. By the pool, beach and also in the buffet restaurant it was never crowded. The lines at the restaurants was sometimes a bit higher, so also queues formed. We had a suite with jacuzzi in the bedroom. The room, as well as the sanitation areas were always clean and neat. Usage were hardly to see. We had 2 nights problems with smells from the discharge from the shower. We described our problem and the staff members were hard to fix this. The majority of the guests come from Amerika, Canada and Spain. There were only a few germans.

  • Lage und Umgebung
    5.0

    The hotel has its own long beach front. The section, the closer to the white sand is a little coarse sand and there are some ' reef-fragments' rum. These are but through their various great very nice to look at. Since you have the whole beach section can use, you can also on the sandy section near the grand palladium kantenah/colonial a pool chair. The beach was never crowded. There was always vacant chairs. The area offers numerous possibilities a bit of time to pass. There are 2 souvenir shops, a sports-bar (colonial/kantenah), flamingo pool, crocodile gehäge and grounds, just at the beach small walks. During the day has the entertainment team for enough entertainment and also in the evening to arrange a few shows. Usually a professional dance/acrobatics ensemble and leads impressive shows on. A disco is also available. Musicians play on some evenings. The hotel is 90 minutes from Cancun airport away. To Playa del Carmen you need with the taxi about 30 minutes. The way to akumal is the shortest. Other destinations are 30 minutes to 2 hours away, depending on personal interests.

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Ruwen
Great hotel
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Andere
  • August 2012
Very big, but nevertheless never crowded. No notorious loungers tourist, which disturbed, since more than enough chairs available were. Bewertung lesen
  • Zimmer
    6.0

    Great room with a view of the garden ( waterfront view from the 3rd floor). All junior suites with jacuzzi, a large bathroom with massive mirrors, daily filled mini bar the all inclusive is, coffee machine, safe, telephone) Cleaned daily, selection of special pillows (for rent), still relatively new. On the whole area was the outside area constantly updating and so it is with the rooms. Smaller repairs a disturb you can also directly on a small sign on the door the subject (but it was only during of the airconditioning necessary once and was immediately dealt with)

  • Gastronomie
    6.0

    Rich selection, varied, super bars with brands alcohol, the included and super cocktails, the taste of the mexican sometimes a bit too sweet can miss. But the best part is, that I have ever in a hotel got. Various à la carte restaurant also recommendable are. Were in the brazilian and japanese!

  • Service
    6.0

    Helpful, friendly! With a few a few words in spanish, one each for smile;-)

  • Sport und Unterhaltung
    5.0

    Bountiful sporting activities throughout the hotel. Kayak, snorkeling, shops ( tequileria, internet in the lobby. The catamaran is free, but there is a course required, the 40 American Dollar costs and at best a 4. tel hour, which nowhere mentioned

  • Hotel
    6.0

    Very big, but nevertheless never crowded. No notorious loungers tourist, which disturbed, since more than enough chairs available were.

  • Lage und Umgebung
    5.0

    Very peaceful location surrounded of mangroves (therefore stechmückenmittel duty, especially evenings). 30 kilometer until Tulum/ Playa del Carmen

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Nicole
Hotel review Grand Palladium white sand Resort
  • Nicht empfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • July 2012
Mexico is a great destination and, in particular, the peninsula Yucatan is very safe and always worth a trip. For Europeans are akumal and Tulum very nice, while Cancun rather for the Americans is interesting. The hotel we would possibly. Book again, as long as with of the child care a clear improvement and you with complaints better handle. My e-year old, mentally disabled daughter was not at all comfortable in of the child care 'the Racoons ', as there were almost only Spanish spoken is (English moderate and German not at all!),- in addition, that there were only ... little motivated staff works, which any Expertise for the child care missing (work there architects! And very young staff, which still no children has). A advisor has my daughter very roughly arm held, as they did not understand what you want from your wanted. Really not recommendable. My complaint was not dealt with and an apology, there was also not. For a five-star hotel a absolute no-go! Bewertung lesen
  • Zimmer
    4.5
    Größe des Badezimmers
    4.0
    Sauberkeit & Wäschewechsel
    4.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
    Größe des Zimmers
    5.0
  • Gastronomie
    5.5
    Atmosphäre & Einrichtung
    5.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    2.8
    Kompetenz (Umgang mit Reklamationen)
    1.0
    Rezeption, Einchecken, Auschecken
    3.0
    Freundlichkeit und Hilfsbereitschaft
    5.0
    Fremdsprachenkenntnisse des Personals
    2.0
  • Sport und Unterhaltung
    4.0
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    1.0
    Zustand und Qualität des Pools
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    5.0
  • Hotel
    4.0
    Familienfreundlichkeit
    4.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Behindertenfreundlichkeit
    1.0
  • Lage und Umgebung
    5.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
    Nähe zum Strand
    5.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    6.0
    Sonstige Freizeitmöglichkeiten
    5.0
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Yvonne
Beautiful, extensive hotel with certain extras
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • June 2012
The hotel is huge and consists of several hotel complexes, the one with exception the royal suites all share and explore can. The garden and the resort itself are well maintained and through the mangroves very nice' mexican' laid out. End of June / beginning August was the guest structure mainly american, canadian and spanish. Bewertung lesen
  • Zimmer
    6.0

    Our junior suite was great and cleaned daily. Towels were changed daily. Even without tip you get sweet towel-bugs :-)

  • Gastronomie
    5.0

    There are several à la carte restaurant, as well as countless buffet-style restaurant and bars ( please follow the different opening times of the individual hotel complexes). As already mentioned, we were already several times in the grand palladium bavarao in Punta Cana and we must unfortunately say, that buffet restaurant ( different topics in the week) just not convinced us, so that we actually every evening one of the many à la carte restaurant visited. Choice and quality of the food in the restaurants was for us top. The cocktails at the bars were also very tasty, but you different barkeeper also the same drink in different variants has been received. The cocktail menu but slick expanded ;-) Is very recommendable also the coffee-offer in Hemingway-bar, the however unfortunately only at o'clock was open. Also the offer the sports bar has in comparison to Punta Cana uS unfortunately no that convinced.

  • Service
    5.0

    The staff and also the service was good. Perhaps not outstanding but hello it is on vacation and has time 5 minutes longer to wait. With English, hands and feet and a few spanish word you can wonderful -the records, for us at least, a vacation but also from - other countries, cultures and languages.

  • Sport und Unterhaltung
    5.0

    Surprisingly were always enough loungers - no matter what time of day - available. So no annoying practice of emergencies, what we found pleasant. Particularly worthy of mention the adultpools -this peace and the relaxation factor was for us simply great. The sporting activities is more than enough and also the fitness studio is relatively quite modern and offers next to devices, stamina a classroom (offered for example Zumba and aerobics

  • Hotel
    5.0

    The hotel is huge and consists of several hotel complexes, the one with exception the royal suites all share and explore can. The garden and the resort itself are well maintained and through the mangroves very nice' mexican' laid out. End of June / beginning August was the guest structure mainly american, canadian and spanish.

  • Lage und Umgebung
    5.0

    The shuttle from the airport was with about 90 minutes after a -hour flight a bit long :-) but well worth it. The beach is very beautiful and not so crowded, like for instance in Punta Cana, however because of the lots of stones only in some places were really attractive for swimming and sun. For shopping is the next larger city' Playa del Carmen', which you easily on own fist with the collective, the directly on the street in front of the hotel hold (we didn't more than 10 minutes each waited ) explore can. The wal mart must be seen! The drive with the collective costs per person circa 3,50 American Dollar. Furthermore will, of course, countless excursions from the particular tour operators offered. Priority are probably the 'parks' in the surroundings, which we however because of the really high prices not visited.

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Brunno
Dream vacation to round trip
  • Weiterempfohlen
  • Paare
  • Übersetzt
  • Badeferien
  • April 2012
We were after a great round trip in a junior suite with 52 square meters very good. The service was perfect. The choice of food in the restaurants and the buffets was excellent. It was easily in the 8 restaurants to get a table. The hotel lies however in the middle of nowhere and it is a bit of a problem getting away. Apart from taxis, there are Kollektivos on you at the street have to wait and then not always until exactly the desired destination drive. The tour operator offer relatively expensive excursions at. The hotel complex consists of ... altogether 4 hotels with separate adjoining lobbies on a massive Premises with long beachfront and massive pools. Bewertung lesen
  • Zimmer
    5.8
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
    Größe des Zimmers
    6.0
  • Gastronomie
    6.0
    Atmosphäre & Einrichtung
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Auswahl an Speisen und Getränken
    6.0
  • Service
    5.5
    Kompetenz (Umgang mit Reklamationen)
    6.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Fremdsprachenkenntnisse des Personals
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Zustand und Qualität des Pools
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
  • Lage und Umgebung
    4.0
    Einkaufsmöglichkeiten in Umgebung
    3.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    4.0
    Restaurants & Bars in der Nähe
    2.0
    Sonstige Freizeitmöglichkeiten
    5.0
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